Customer Reviews for U-Haul Moving & Storage of Front Street
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Clasificación:

4.0

The only real problem I had was that it's impossible to call you on the phone. The automated telephone system is inadequate, and there was no way to contact a local representative.

Clasificación:

1.0

Horrible experience. Bad neighborhood with constant theft in the surrounding area. Calling is frustrating. Wait time is 20 minutes to speak with someone. There is Never anyone at the storage facility. I never moved in. I couldn't. There was a lock on my storage unit. Six days after I paid for everything in cash, the lock was still on my supposed unit. Disappointed.

Clasificación:

4.0

I had an issue with my online reservation not being not correct in the system at the truck pick up facility. I had done everything I thought required to change the account information, reserved everything but when I arrived to pick up my truck, it was not correct. Additionally, the gas tank was at 3/4 when I picked it up instead of 15/16.

Clasificación:

3.0

I say average only because the move as a whole was too expensive. Hey, there was no other way, not u-hauls fault.

Clasificación:

5.0

Great service. Staff was always polite and helpful when I called

Clasificación:

5.0

The Manager Jason is very helpful and makes everything run smooth . I will recommend this location to all my freinds

Clasificación:

3.0

The people were good. However, the online web site is nothing desirable and needs substantial improvement.

Clasificación:

5.0

The employees were nice and didn’t have no attitude and was polite to me as a customer Thank you so much

Clasificación:

5.0

Michelle is great! She is very helpful. Appreciate all of her assistance while interacting with her.

Clasificación:

5.0

The whole process was seamless and the staff friendly and helpful

Clasificación:

2.0

Customer service was terrible. I was on hold for 10 minutes every time I called. I had to call because I did not get paperwork when I took the storage unit that gave me clear information about accessing my storage unit. There was never anyone at the facility when I went. The lines at the nearby facility I had to drive to in order to get information were always long. When I went to checkout I was told I had to wait a half an hour because there was no one available to help me. There was no way for me to contact the uhaul location by phone. They forwarded all their calls to the national number. I heard their phones ringing while I was there. When I was at the storage unit location and did not have an acccess number, the national number could not help me. The national.nimber could not even get in touch with the local office. Compliment- when I finally got to check out, there was a competent woman there who corrected the woman who was serving me. The woman serving me had said I would have to pay the full month even though I was leaving the unit after only two days of the new month. The helpful woman took the time to show the other bow to close my account without a charge. I was told the manager had gone home for the day. That's when I realized that the manager was the one who told me earlier in the day that I would have to wait to get checked out. He did not have his car and was unable to assist me at my storage location. This UHaul needs more training for customer service and some other way to work with customers at their storage location since the office there is never open. It is ridiculous that you say to contact the local storage facility to settle disputes.

Clasificación:

4.0

The storage was hot and humid and there were a few bugs and molds in my storage unit.

Clasificación:

4.0

when I came to the unit last year I mentioned the light wasn't working. I really didn't need it so it wasn't a big issue for me for the most part.

Clasificación:

2.0

When I got the storage unit someone had stuff in it. They switched me again to another unit. When I got the new unit it was dirty with garbage and have black mold on the ground. When I called about it being dirty the girl on the phone told me to deal with it. I told her that it was unacceptable. She said nothing I can do and told me to clean it. I was in a pinch so I just cleaned it. When I gave the girl my card when I checked out of it she said "I hope you cleaned it good or well be charging you a cleaning fee." Extremely unprofessional and Extremely unpleasant experience the whole two weeks I had it.

Clasificación:

5.0

I just needed something to go right the day we moved in and it did. Not one issue. Thank you for making it so easy.

Clasificación:

2.0

I was driving back and forth between my storage unit and the U-Haul office because they provided me with a storage unit that was already occupied. After traveling back and forth 3 times for approximately 2 hours I finally got my correct storage unit. I am very disappointed. I hoped that U-Haul - being a well known storage company - would have better and more reliable service, but after traveling back and forth with the minimal effort from the workers I was provided in regard to my hopeful efficiency with U-Haul, I am sorry to say that I would definitely recommend local storage companies compared to U-Haul. I am incredibly disappointed with the service I expected as (once again) a reputable storage service. This U-Haul location had 2 workers, both strictly occupied with incoming clients and not readily able to handle current clients efficiently. I don't believe you should punish your workers as much as you should worry abt your service as a whole.

Clasificación:

2.0

There was no lock in my container and i paid for one

Clasificación:

1.0

Was promised 30 days free, was billed right away and emailed the next bill woyld be due in 30 days. I sent an email two weeks ago aboht the free thirty days and have not received a response. Online reservation was easy once we cakled several people when no one was at the front street location. Signs were inadequate and did not make it clear what to do.

Clasificación:

4.0

the gate was open each time i went to my unit, which doesn’t seem the safest

Clasificación:

5.0

The customer service agent who helped us by phone was excellent. She stayed with me until I was able to get the issue I was having with my phone resolved so I was able to complete adding my drivers license. The in-person people at the store told me they could not help me and that I needed to do everything online. The man in the store made sure that I had the information I needed in order to process the reservation online. I do not know why the woman at the register was at work that day. She would not help me in person at all. Why was the store even open? Without the kind customer service person on the phone, I would have had to cancel my reservation.

Clasificación:

5.0

Uhaul online was easy. I didn't see anyone from the facility itself though. The small storage unit also had a little bit of left over garbage from last customer that we had to throw out. Nice place.

Clasificación:

5.0

Great

Clasificación:

5.0

great services

Clasificación:

5.0

The customer service representatives were helpful, knowledgeable and friendly.

Clasificación:

4.0

despite the slight build of ice this past storm, our experience has been good

Clasificación:

5.0

Excellent service at an economically friendly price.

Clasificación:

1.0

the call center should tell you that you need to go to Chenango for signing up for unit, also the call center should tell you that you need to buy or bring specific lock ahead of time also, not good

Clasificación:

5.0

My only negative is when they changed the unit doors, I was not notified. I discovered it when I could not unlock my unit. When I went to the office they informed me of the change and my new lock.

Clasificación:

3.0

Uhaul web needs to connect to local office to keep website current

Clasificación:

5.0

everything was great.. My things were safe and it was convenient to get my things in and out.

Clasificación:

5.0

Staff at Chenengo St were very courteous and accommodating

Clasificación:

2.0

Billed $72.90 8/16. Checked out of storage facility 8/19. Promised to prorate fee & credit my card. Called back recently. Clerk said they failed to close it out. Promised to take care of it & credit.

Clasificación:

5.0

Great

Clasificación:

3.0

If you are going to change a customer's lock on their Uhaul storage unit, I highly recommended that you NOTIFY THE CUSTOMER! This was not acceptable!

Clasificación:

3.0

Paid for 2 months of storage and only stored my belongings for 1 and a half weeks. Still haven't gotten the extra months back on my card and it's been about 3 days already.

Clasificación:

5.0

-

Clasificación:

4.0

Good people. The after hours phone service left much to be desired. They couldn't provide information or resolve issues. But the desk guys in Binghamton were great.

Clasificación:

5.0

Only thing is I wish call’s could go to you rather than the call center

Clasificación:

5.0

Thank you the service was great. I appreciate the short term storage options for college students

Clasificación:

5.0

Why did I get another rent reminder? I closed the account and surrendered the room in early J JULY

Clasificación:

1.0

Full of rats

Clasificación:

5.0

Great assistance, especially the site attendant helped me tremendously

Clasificación:

1.0

It was a bad experience.

Clasificación:

4.0

U-Haul

Clasificación:

5.0

Great customer service.

Clasificación:

5.0

Good job

Clasificación:

5.0

The unit was clean, easy to access and perfect for our needs.

Clasificación:

4.0

The staff made our experience at U-Haul storage excellent. One hiccup: Information regarding registration was unclear and at a separate location we didn't know of until the day we arrived.

Clasificación:

4.0

above average

Clasificación:

3.0

It took awhile before they were able to actually charge my account, though they found the reservation quickly. The manager was very nice and I would recommend this facility.

Clasificación:

4.0

Very easy process and set up.

Clasificación:

4.0

Good service

Clasificación:

2.0

The rates are too expensive for what you get, + multiple charges (extra $10 for 24 hour access, had to buy a lock). A machine working at the counter could have been more friendly than the salesperson.

Clasificación:

5.0

There was great customer service and the staff was great

Clasificación:

1.0

Mattress and multiple items were ruined from roof leaking

Clasificación:

1.0

Most of my stuff was ruined with mold the staff was very rude and not helpful. Formal complaint did not solve issues. Still waiting for a response. I was unable to get to my things for several months

Clasificación:

1.0

The online service allowed me to reserve a unit that was not available. Also, having to go to an entirely different location where the office has personnel to get the issue resolved is ridiculous!

Clasificación:

1.0

I have had TERRIBLE experience with this company in the past and ONLY went back because I was desperate.The service has gotten WORSE!! Simply awful. Terrible customer service! So many negatives.

Clasificación:

5.0

Very helpful.

Clasificación:

5.0

I was very satisfied with the service I received setting up my storage unit.

Clasificación:

3.0

I'm waiting for the $129.95 rental fee to reverse the charge to my credit card.

Clasificación:

2.0

Place is not taken care of due to office being closed. Needs to open office back up there.

Clasificación:

1.0

Called Chenango. Unit available at Front St. Was closed. Went to Chenango back to Front Street. Wasn't given . Back to Chenango to get .Should have been in unit back to Front St met guy for.

Clasificación:

5.0

All staff involved were knowledgeable nd efficient. VERY easy!

Clasificación:

3.0

The dirt that got into the unit from the road was terrible. The door to my unit was broken. It never stayed up by it self , didn't seal right allowing all the road dirt to get in and sometimes water.

Clasificación:

5.0

A+

Clasificación:

5.0

Stan was very helpful and informative. Thank you Stan

Clasificación:

5.0

Good job

Clasificación:

5.0

Gracias

Clasificación:

1.0

I was wrongfully locked out of my unit multiple times. Staff was unhelpful and downright rude. Multiple items of mine were destroyed by water damage from a leak in the unit.

Clasificación:

3.0

Was looking for storage unit for my daughter's college dorm stuff over the summer. I was pleased with ease of use. Very secure. Would not rent outside unit again. Too damp and musty.

Clasificación:

5.0

We are a small service oriented business and have rented vehicles and, now, a storage unit from this location and the folks here have always been A#1 to work with. Kudos to the staff!!

Clasificación:

5.0

Nice

Clasificación:

5.0

All my things were kept safe and dust and dirt free, thanks again for your support.

Clasificación:

4.0

The on-site office is no longer manned. Site management is handled from a remote location, approximately 2 miles away.

Clasificación:

1.0

Complaints not addressed like told sfter an hour and half on the phone

Clasificación:

1.0

Horrible experience. After I was out, they still kept trying to charge me for up to 2 months after. Threatening me with penalties and liens. Never go through U-Haul.

Clasificación:

5.0

All good.

Clasificación:

3.0

Not having a pro-rated refund after move-out was a big turn off.