The only real problem I had was that it's impossible to call you on the phone. The automated telephone system is inadequate, and there was no way to contact a local representative.tim p. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Front Street
U-Haul Truck Share 24/7© Location
Binghamton, NY 13902
Services at this Location:
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Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Horrible experience. Bad neighborhood with constant theft in the surrounding area. Calling is frustrating. Wait time is 20 minutes to speak with someone. There is Never anyone at the storage facility. I never moved in. I couldn't. There was a lock on my storage unit. Six days after I paid for everything in cash, the lock was still on my supposed unit. Disappointed.Leslie S. | Overall Experience
I had an issue with my online reservation not being not correct in the system at the truck pick up facility. I had done everything I thought required to change the account information, reserved everything but when I arrived to pick up my truck, it was not correct. Additionally, the gas tank was at 3/4 when I picked it up instead of 15/16.lyndsey o. | First Impressions
El cliente no dejó un comentario.Ann N. | Overall Experience
El cliente no dejó un comentario.Haley D. | First Impressions
El cliente no dejó un comentario.JiaMing F. | First Impressions
I say average only because the move as a whole was too expensive. Hey, there was no other way, not u-hauls fault.Charles R. | Overall Experience
El cliente no dejó un comentario.Mark k. | Overall Experience
El cliente no dejó un comentario.Patrick C. | Overall Experience
Great service. Staff was always polite and helpful when I calledDoreen M. | Overall Experience
El cliente no dejó un comentario.Deja B. | Overall Experience
The Manager Jason is very helpful and makes everything run smooth . I will recommend this location to all my freindsTIM D. | Overall Experience
El cliente no dejó un comentario.Gary G. | Overall Experience
The people were good. However, the online web site is nothing desirable and needs substantial improvement.dorota b. | First Impressions
El cliente no dejó un comentario.Tony A. | Overall Experience
El cliente no dejó un comentario.RONALD L. | Overall Experience
El cliente no dejó un comentario.Karmen G. | Overall Experience
The employees were nice and didn’t have no attitude and was polite to me as a customer Thank you so muchjuvon t. | First Impressions
Michelle is great! She is very helpful. Appreciate all of her assistance while interacting with her.sundina s. | Overall Experience
The whole process was seamless and the staff friendly and helpfullior s. | Overall Experience
Customer service was terrible. I was on hold for 10 minutes every time I called. I had to call because I did not get paperwork when I took the storage unit that gave me clear information about accessing my storage unit. There was never anyone at the facility when I went. The lines at the nearby facility I had to drive to in order to get information were always long. When I went to checkout I was told I had to wait a half an hour because there was no one available to help me. There was no way for me to contact the uhaul location by phone. They forwarded all their calls to the national number. I heard their phones ringing while I was there. When I was at the storage unit location and did not have an acccess number, the national number could not help me. The national.nimber could not even get in touch with the local office. Compliment- when I finally got to check out, there was a competent woman there who corrected the woman who was serving me. The woman serving me had said I would have to pay the full month even though I was leaving the unit after only two days of the new month. The helpful woman took the time to show the other bow to close my account without a charge. I was told the manager had gone home for the day. That's when I realized that the manager was the one who told me earlier in the day that I would have to wait to get checked out. He did not have his car and was unable to assist me at my storage location. This UHaul needs more training for customer service and some other way to work with customers at their storage location since the office there is never open. It is ridiculous that you say to contact the local storage facility to settle disputes.Mary R. | Overall Experience
El cliente no dejó un comentario.Andrea Z. | Overall Experience
The storage was hot and humid and there were a few bugs and molds in my storage unit.Sang Woo K. | Overall Experience
El cliente no dejó un comentario.richard M. | Overall Experience
when I came to the unit last year I mentioned the light wasn't working. I really didn't need it so it wasn't a big issue for me for the most part.Morgan D. | Overall Experience
El cliente no dejó un comentario.matthew D. | Overall Experience
When I got the storage unit someone had stuff in it. They switched me again to another unit. When I got the new unit it was dirty with garbage and have black mold on the ground. When I called about it being dirty the girl on the phone told me to deal with it. I told her that it was unacceptable. She said nothing I can do and told me to clean it. I was in a pinch so I just cleaned it. When I gave the girl my card when I checked out of it she said "I hope you cleaned it good or well be charging you a cleaning fee." Extremely unprofessional and Extremely unpleasant experience the whole two weeks I had it.Justin m. | Overall Experience
El cliente no dejó un comentario.Melanie I. | Overall Experience
I just needed something to go right the day we moved in and it did. Not one issue. Thank you for making it so easy.Deborah B. | Online Move In
El cliente no dejó un comentario.Alexa A. | Overall Experience
I was driving back and forth between my storage unit and the U-Haul office because they provided me with a storage unit that was already occupied. After traveling back and forth 3 times for approximately 2 hours I finally got my correct storage unit. I am very disappointed. I hoped that U-Haul - being a well known storage company - would have better and more reliable service, but after traveling back and forth with the minimal effort from the workers I was provided in regard to my hopeful efficiency with U-Haul, I am sorry to say that I would definitely recommend local storage companies compared to U-Haul. I am incredibly disappointed with the service I expected as (once again) a reputable storage service. This U-Haul location had 2 workers, both strictly occupied with incoming clients and not readily able to handle current clients efficiently. I don't believe you should punish your workers as much as you should worry abt your service as a whole.Joanna P. | First Impressions
There was no lock in my container and i paid for onejason t. | First Impressions
Was promised 30 days free, was billed right away and emailed the next bill woyld be due in 30 days. I sent an email two weeks ago aboht the free thirty days and have not received a response. Online reservation was easy once we cakled several people when no one was at the front street location. Signs were inadequate and did not make it clear what to do.Amy S. | Online Move In
the gate was open each time i went to my unit, which doesn’t seem the safestDevin L. | Online Move In
The customer service agent who helped us by phone was excellent. She stayed with me until I was able to get the issue I was having with my phone resolved so I was able to complete adding my drivers license. The in-person people at the store told me they could not help me and that I needed to do everything online. The man in the store made sure that I had the information I needed in order to process the reservation online. I do not know why the woman at the register was at work that day. She would not help me in person at all. Why was the store even open? Without the kind customer service person on the phone, I would have had to cancel my reservation.Mary R. | First Impressions
El cliente no dejó un comentario.Denise C. | Overall Experience
El cliente no dejó un comentario.Charles A. | Overall Experience
Uhaul online was easy. I didn't see anyone from the facility itself though. The small storage unit also had a little bit of left over garbage from last customer that we had to throw out. Nice place.Jeffrey C. | Online Move In
Greatanisah c. | Overall Experience
great servicesRAYMOND H. | Overall Experience
The customer service representatives were helpful, knowledgeable and friendly.Widline G. | First Impressions
despite the slight build of ice this past storm, our experience has been goodJudith M. | Overall Experience
Excellent service at an economically friendly price.Jason B. | Overall Experience
the call center should tell you that you need to go to Chenango for signing up for unit, also the call center should tell you that you need to buy or bring specific lock ahead of time also, not goodJEFF H. | First Impressions
My only negative is when they changed the unit doors, I was not notified. I discovered it when I could not unlock my unit. When I went to the office they informed me of the change and my new lock.Judith Z. | Overall Experience
Uhaul web needs to connect to local office to keep website currentJoseph Z. | Overall Experience
everything was great.. My things were safe and it was convenient to get my things in and out.Deborah W. | Overall Experience
Staff at Chenengo St were very courteous and accommodatinglinda c. | First Impressions
Billed $72.90 8/16. Checked out of storage facility 8/19. Promised to prorate fee & credit my card. Called back recently. Clerk said they failed to close it out. Promised to take care of it & credit.regina G. | Overall Experience
Greatanisah c. | First Impressions
If you are going to change a customer's lock on their Uhaul storage unit, I highly recommended that you NOTIFY THE CUSTOMER! This was not acceptable!caryn l. | Overall Experience
Paid for 2 months of storage and only stored my belongings for 1 and a half weeks. Still haven't gotten the extra months back on my card and it's been about 3 days already.shawn r. | Overall Experience
-lidia z. | Overall Experience
Good people. The after hours phone service left much to be desired. They couldn't provide information or resolve issues. But the desk guys in Binghamton were great.Tara B. | Overall Experience
Only thing is I wish call’s could go to you rather than the call centerrichard m. | Overall Experience
Thank you the service was great. I appreciate the short term storage options for college studentsDoreen M. | Overall Experience
Why did I get another rent reminder? I closed the account and surrendered the room in early J JULYmarilyn h. | Overall Experience
Full of ratsAndrew S. | Overall Experience
Great assistance, especially the site attendant helped me tremendouslyDoreen M. | First Impressions
It was a bad experience.Liz d. | Overall Experience
U-HaulJulian J. | Overall Experience
Great customer service.daniel r. | First Impressions
Good jobgregory h. | First Impressions
The unit was clean, easy to access and perfect for our needs.Allison M. | Overall Experience
The staff made our experience at U-Haul storage excellent. One hiccup: Information regarding registration was unclear and at a separate location we didn't know of until the day we arrived.Karyssa B. | Overall Experience
above averageJulian J. | First Impressions
It took awhile before they were able to actually charge my account, though they found the reservation quickly. The manager was very nice and I would recommend this facility.Lisa F. | First Impressions
Very easy process and set up.Charles A. | First Impressions
Good servicecassadra g. | Overall Experience
The rates are too expensive for what you get, + multiple charges (extra $10 for 24 hour access, had to buy a lock). A machine working at the counter could have been more friendly than the salesperson.NICKCOLAS D. | First Impressions
There was great customer service and the staff was greatWILLIAM E. | First Impressions
Mattress and multiple items were ruined from roof leakingTimothy W. | Overall Experience
Most of my stuff was ruined with mold the staff was very rude and not helpful. Formal complaint did not solve issues. Still waiting for a response. I was unable to get to my things for several monthswendy v. | Overall Experience
The online service allowed me to reserve a unit that was not available. Also, having to go to an entirely different location where the office has personnel to get the issue resolved is ridiculous!Jennifer N. | First Impressions
I have had TERRIBLE experience with this company in the past and ONLY went back because I was desperate.The service has gotten WORSE!! Simply awful. Terrible customer service! So many negatives.Angela A. | First Impressions
Very helpful.cassadra g. | First Impressions
I was very satisfied with the service I received setting up my storage unit.Judith Z. | First Impressions
I'm waiting for the $129.95 rental fee to reverse the charge to my credit card.Gary B. | Overall Experience
Place is not taken care of due to office being closed. Needs to open office back up there.Khyrstal S. | Overall Experience
Called Chenango. Unit available at Front St. Was closed. Went to Chenango back to Front Street. Wasn't given . Back to Chenango to get .Should have been in unit back to Front St met guy for.Valerie N. | First Impressions
All staff involved were knowledgeable nd efficient. VERY easy!David K. | First Impressions
The dirt that got into the unit from the road was terrible. The door to my unit was broken. It never stayed up by it self , didn't seal right allowing all the road dirt to get in and sometimes water.Tom D. | Overall Experience
A+thomas w. | Overall Experience
My first u-haul order was messed up on 9/20/18. I was on the telephone for hours and did not even get my u-haul until 9/27/18. Once the mess was settled, everything from that point went well until they picked up my box and lifted up my walkway.Debbie G.
Stan was very helpful and informative. Thank you Stanjohn L. | Overall Experience
Good jobbill t. | Overall Experience
Graciasjulie c. | Overall Experience
I was wrongfully locked out of my unit multiple times. Staff was unhelpful and downright rude. Multiple items of mine were destroyed by water damage from a leak in the unit.renee v. | Overall Experience
Was looking for storage unit for my daughter's college dorm stuff over the summer. I was pleased with ease of use. Very secure. Would not rent outside unit again. Too damp and musty.Amy M. | Overall Experience
We are a small service oriented business and have rented vehicles and, now, a storage unit from this location and the folks here have always been A#1 to work with. Kudos to the staff!!pamela c. | Reservación
NiceScott L. | Reservación
All my things were kept safe and dust and dirt free, thanks again for your support.linda m. | Overall Experience
The on-site office is no longer manned. Site management is handled from a remote location, approximately 2 miles away.Walter Scott B. | Overall Experience
Complaints not addressed like told sfter an hour and half on the phonetammy S. | Overall Experience
Horrible experience. After I was out, they still kept trying to charge me for up to 2 months after. Threatening me with penalties and liens. Never go through U-Haul.mike o. | Overall Experience
All good.CAROL O. | Overall Experience
Not having a pro-rated refund after move-out was a big turn off.Thomas Y. | Overall Experience
Nothing every thing was greatJoe T.
El cliente no dejó un comentario.Dustin C.
No comment!Mark M.
El cliente no dejó un comentario.Jonas P.
El cliente no dejó un comentario.Derek S.
El cliente no dejó un comentario.Kenneth M.
Great rent, straps broke due to unknown cause and i wasnt hassled or charged for their replacement thankfullyROBERT A.
El cliente no dejó un comentario.PATRICK D.
Personal was very helpful, no problem returning the truck there, had all over information a file. Was sorry to hear of the problems we had at the starting point, was unable to do any thing about refunds, which I said was not his fault or problem. We where in and out of there in less then 5 minutes.Sam P.
El cliente no dejó un comentario.john D.
El cliente no dejó un comentario.JOHN D.
El cliente no dejó un comentario.Lynne S.
El cliente no dejó un comentario.Susan M.
The Front Street location was helpful and easy on our drop off.Nicholas K.
El cliente no dejó un comentario.John B.
Rented a trailer with no license plate and got pulled overEdin Z.
Both gentlemen that helped me were very polite. I recommend this place to anyone.Lucas C.
El cliente no dejó un comentario.Nathan C.
I've had an excellent experience with Uhaul. I will rent from them again. Totally satisfiedVanessa J.
El cliente no dejó un comentario.Linda K.
El cliente no dejó un comentario.michael B.
El cliente no dejó un comentario.Lynne S.
El cliente no dejó un comentario.Joe R.
Not make deals for moving vehicles that you won't actually have on the days for which they are wanted nor at the agreed upon location. (or anywhere close)alyssa G.
easy to find , looked like new building, very professional staff, drop off took several minutes and was a pleasureJames M.
El cliente no dejó un comentario.diane W.
it would have been nice to know when I purchased the insurance that It DOES NOT cover certain damages to the the truck. And that plastic corners cost hundreds of dollars to fix! I will rent from uhaul ever again!Billy jo F.
El cliente no dejó un comentario.John P.
The staff there are just wonderful. Very Very Helpful. The computer system doesn't work and it takes at least 1/2 to rent anything. They don't sell hitches or boxes. We bought units in an auction and there was so much rat crap inches deep in some units that I would never store anything there. Shawn and Nicole are great employees butt he place is a dump.. Chenango Street is greatEllen K.
El cliente no dejó un comentario.kate F.
Do not bill extra for wrong location when drop off was correct.Bonnie M.
The young lady was awesome and explained everything.James S.
El cliente no dejó un comentario.Marc C.
Gentleman at the counter need to count the number of bags of blankets he gives you I only took 3 got charged for 5Steve K.
El cliente no dejó un comentario.David R.
This location is not up to U Haul standard and should be shut down. It is also a repocession operation and drugs are openly sold on the street.. Because of the repo operation, my tow vehicle, trailer, and car had to arranged in a curve. Further the trailer was not set up properly according to U Haul procedures. Your operator directed the damage to my car. The trailer equipment was defective and could not properly fasten my car. Further no one apologized or offered the $50 guaranty.Peter C.
The general manager provided excellent customer service.Shalika B.
El cliente no dejó un comentario.Wendy S.
El cliente no dejó un comentario.kevin G.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.TINA R.
El cliente no dejó un comentario.Bill P.
Nothing! Very happy,great customer serviceDaniel F.
El cliente no dejó un comentario.kevin K.
Anthony was very accommodating and friendly. He seemed to enjoy doing the work he does. He covered all the details but not in a boring way. He's a great people person.Mark R.
El cliente no dejó un comentario.Dan B.
I was charged an additional fee of several dollars for being over the allowed mileage, even though I was actually 8 miles under the allowed mileage per my GPS and Google maps. Not a big deal, but the one minor negative for the moving experience that day.Gary D.
have fuel tanks FULL, then they can much more easily be returned at FULL, this trying to figure out how much to put in so it comes up to 3/8 of a tank is nonsense.ROBERT D.
El cliente no dejó un comentario.KEN P.
Very helpful and pleasant.Michelle L.
I paid for an extra 90 miles for a total of 120. I used a total of 53 miles so I used 20 miles that I paid extra for and they rest (70) miles I don't get my money back it kinda of a all well you lose kinda deal. I got more then I needed just so I don't go over the allowed amount well this will be the last Time I ever use them and I will tell anyone I know not to because this isn't rightAJ C.
El cliente no dejó un comentario.GREGG M.
very friendly staff and had no issues what so ever and the price was just great.JOHN R.
El cliente no dejó un comentario.john W.
El cliente no dejó un comentario.LUCILLE F.
El cliente no dejó un comentario.JOSHUA M.
El cliente no dejó un comentario.DAVID W.
The truck had a VERY BAD front end shake (bounce) that I couldn't see out of the drivers side mirror. Which make it a very unpleasant trip,DOUG S.
The general manager (Anthony Hall) was helpful. The pick up and return of the vehicle went smoothly. Vehicle was clean and performed well.gil D.
El cliente no dejó un comentario.PETE V.
Wonderful customer service! Both the manager, Anthony, and the customer service representative (I cannot recall her name) were professional and helpful. This shop is new to U-Haul and they have cleaned it ip inside, outside and definitely improved the facility. Give them both a raise!KRISTA C.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.LAWRENCE W.
El cliente no dejó un comentario.Samuel C.
El cliente no dejó un comentario.KAREN G.
El cliente no dejó un comentario.ADDY G.
Was not able to rent the size truck I reserved. Pick up location was changed last minute.SHARON J.
El cliente no dejó un comentario.VALERIA N.
Great management, hard working peopleGINA B.
El cliente no dejó un comentario.Barbara G.
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