You have excellent employes.Randy G.
Customer Reviews for U-Haul Moving & Storage of Frisco Prosper
Prosper, TX 75078
(1/4 mile West of the Tollway on the North side)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.KETTERING P.
Customer did not leave a comment.William F.
Customer did not leave a comment.Johana R.
Customer did not leave a comment.Levente T.
All was great!Thomas S.
Customer did not leave a comment.William K.
Customer did not leave a comment.Daniel D.
Fix printer so that contract can be printer, as that is required to return after hoursKenton K.
Customer did not leave a comment.Jake N.
Guys at the counter looked and sounded like they enjoyed their job and co workers. Had a smile on their faces and were ready to help. The gentleman that helped me with the trailer was nice and friendly, he helped me get things hooked up, made sure my lights worked, and told me to be safe and have a good day. It is nice to see people enjoy their work. It was hot and he was joyful. ThanksAndy M.
Customer did not leave a comment.Sheel P.
Customer did not leave a comment.Shanelly L.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Randall M.
Customer did not leave a comment.LARRY C.
Customer did not leave a comment.Cornelius H.
Customer did not leave a comment.JR J.
The only issue I had was at the removal of the trailer. The guy removing trailer took my safety pin out of my ball hitch and never put back. I had to drive 10 miles to retrieve. The manager defended his staff initially saying they wouldn't do that then I asked him if the Uhaul staff at the location I picked up from failed to check the pin, then a light came on, was friendly but young and needs experience dealing with customers!CARLOS G. | First Impressions
Customer did not leave a comment.chris S.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Susan H.
The staff was very unfriendly and not really personable at all, when I got my rental and went to get in it it was still hooked up to a trailer (which is no big deal). However, it was not cleaned up at all before I used it (which is a big deal). It smelled like smoke so bad inside that not only did I go buy wipes to clean the inside with I also bought air fresheners and frebreeze to spray inside it. On top of that, the starting mileage and gas amount was incorrect on the paperwork compared to the actual dashboard which tells me they didn't even check it in properly before I got it. If I didn't ABSOLUTELY need it for the week I would've returned it immediately and I actually did try to find another rental elsewhere but was unsuccessful. I would not recommend this location to anyone unfortunately for them because of this experience nor would I ever rent from them again and I've been renting uhaul trucks for the last five weeks and will be for the next couple of weeks still. Just not from this location.Bryan H.
Customer did not leave a comment.Mohammed Y.
Customer did not leave a comment.Alex H.
If you complete your check-in online, including the uploading of your driver license, the pickup process becomes much faster.Robert K.
Customer did not leave a comment.Joshua F.
Got stuck in a tight spot near a highway and no one would help us get out of the spot even though we were right beside the U-Haul place.Calvin M.
Customer did not leave a comment.Stephen L.
Everyone was super helpful on both locations of pickup and delivery.Mike M.
Customer did not leave a comment.Wendell W.
Radio button missing. Unable to use radio. Made for a boring drive.Juan Carlos Q.
We needed the truck an extra hour, we weren't as quick as we thought and needed a bit more time. They were extremely kind and understanding about it and helped us out. We will return!!Clay P.
My first truck broke down. My second truck was dirty. Wasn't even checked in when I went to swap it out from the first one. Asked the worker to clean the windows, she did but not really. Sprayed some cleaner and moved the dirt around. I ended up doing it my self. The cabin was dirty and sticky. I cleaned it my self. Overall, the first worker I spoke with was great. The second the next day just seemed annoyed I asked to have the windows and mirrors cleaned; and the cabin was dirty. Truck performed great. No issues mechanically.John M.
Customer did not leave a comment.fanuel A.
Customer did not leave a comment.SeshanMurali V.
I dropped the equipment on the same day and they are charging me for the next day toll charges. Very badMOHAMEDALI S.
Customer did not leave a comment.Amos S.
You all are awesome, thanks!Sonya K. | First Impressions
Great customer serviceXavier S.
Customer did not leave a comment.Michael C.
The truck was very dirty with dead bugs all over it. The windshield was filty.Willnar C.
When I pulled up, there was staff waiting and givibf traffic directions as to where to park. The staff member explained everything and reminded me to gather all my stuff.Javier L.
Customer did not leave a comment.Tammy F.
Customer did not leave a comment.Mary L.
Improve online check in process to skip line, could not make it workKaylee D.
Customer did not leave a comment.matadi u. | Overall Experience
Better parking area for after hours returns.Michael Z.
Customer did not leave a comment.Mike T.
Confirmed with Juan 3 pm day before rental that truck was on site and he had it reserved for me for pick up next day at noon. (I had a 5 hr drive down to pick up this one way rental.) I arrived at 11:30 am and the truck had been rented out to someone else. Waited an hour before someone turned one in I could use. Truck was not cleaned before I took it (bugs all over windshield)Richard W.
Customer did not leave a comment.William F.
Equipment ordered was not available even though I reserved it days before.Eric C.
Facility and equipment cleanHawa S.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Jitender Y.
Make sure trucks are clean, mine had stuff dried onto and in the cup holder, the radio was broken, and there was weather stripping left in the front passagers seat. Also, that the equipment requested was not available. Was stuck moving 2 extremely heavy couches today without any furniture dollys because they â€œwere outâ€ I requested this a week in advance. When I asked if there was a second regular dolly available I was also told no â€œthere were none available.â€Allison S.
Awesome staffLorena B.
Customer did not leave a comment.Doris W.
Customer did not leave a comment.David P.
They were professional friendly and helpful. Recommend to anyone.Steve C.
Customer service was mediocre. Efficiency was underwhelming.ERIC D.
Customer did not leave a comment.Deleon P.
Don't make reservations if you don't have the equipment.Trenton M.
Customer did not leave a comment.Murali N.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.Gary M.
We were given a broken trailer. Support beam of tongue had a stress break. Had to unload and reload a new trailer by myself a day later. Then we were charged an extra day for whatever reason when we dropped it off 2 days early. I would like to be contacted and a refund.Jozef V.
Customer did not leave a comment.Keith S.
If a customer is taking a uhaul on a one-way long distance, please make sure it is not a truck with a 143,000 miles, broken interior items. The check engine light came on during the trip. This caused to have to spend a night during the trip to travel in day time in case of a major break down.Nathan C.
Customer did not leave a comment.PATRICK M.
I am always happy with the professional service and equipment from the Prosper, Texas location. I must add the teamwork between the staff is always displayed while working with the unreasonable customers I've witnessed and the team subjected to indure while remaining professional. As long as I'm in Texas transitioning to my retirement home I will continue to use this location.Rebecca O.
This u-haul location is big and efficient. Lots of trucks and experienced staff.KELLY K.
Customer did not leave a comment.Prabhakar P.
Fantastic setviceMILLIE B.
Customer did not leave a comment.Josephine H.
Customer did not leave a comment.Griff T.
I filled up gas upon returning, but in my bill i noticed the U_haul charged me extra for gas I don't this it is fair. Honesty is the best policy.mohammed A.
Van was great...would love to have keyless entry method via a key fob, but, otherwise, van worked beautifully.Justin K.
We had a mobile check in-we still had to go inside,and wait in line. Your employees work extremely slow. We arrived at 9:00 and weren't checked out until 9:17. They told me .â€the truck is in the frontâ€. There were many tricks â€œout thereâ€. When weKristina K.
I dropped the equipment early, same day I rented it at 6:58pm (I was suppose to drop it off the folling day by 8am as per the contract) only for me to receive an extra charge for late drop off. That's absolutely not acceptable and I will be taking this up to see reverser for the charge.Tolu A.
Customer did not leave a comment.Chase R.
Customer did not leave a comment.Darrin G.
Customer did not leave a comment.Shannon A.
Customer did not leave a comment.Roger K.
Great service and great employeesJorge B.
People hooking up stuff, like the trailers, need to not rush the customers and make sure they understand how to hook up everything. Our guys were rude, rushed my fiancÃ©, which caused him to hit a pole and it messed up my cars bumper. He was very flustered with them.Amy M.
Customer did not leave a comment.JON S.
Customer did not leave a comment.Patrick B.
Customer did not leave a comment.amarnath reddy C.
Customer did not leave a comment.Dana H.
Customer did not leave a comment.Tim S.
Customer did not leave a comment.Christopher R.
Desperately needed more counter help. Waited in line for an hour just to pick up a trailer.west C.
Customer did not leave a comment.Gopinath V.
The people at this location were pretty rude. If I needed to rent something again I'd probably drive somewhere else.Larry B.
Customer did not leave a comment.Donald W.
The guys that hooked up the trailer were very impatient and rushed my fiancÃ© to get the car on the trailer. It caused him to run into the trailer and messed up my front bumper on my new Camry. They didn't have to be rude like that esp since neither of us has ever loaded a car that way.Amy M.
Customer did not leave a comment.Bradley C.
Nice folks, did a great jobBrett S.
Customer did not leave a comment.daniel V.
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.Angie f. | Overall Experience
The general manager Katylin was awesome.KATRINA C. | First Impressions
Great customer serviceELIZABETH P. | First Impressions
love this place so muchThomas V. | Online Move In
Customer did not leave a comment.JASON D. | Overall Experience
Everyone and everything was a great experience. Very helpful and very friendly.Johnny O. | First Impressions
Customer did not leave a comment.BRIAN M. | First Impressions
Staff worked quickly and were an engaging groupJonathan W. | First Impressions
Customer did not leave a comment.Cassandra J. | First Impressions
Customer did not leave a comment.Michael H. | Online Move In
Customer did not leave a comment.Noe V. | Overall Experience
Customer did not leave a comment.GWENDOLYN H. | First Impressions
Customer did not leave a comment.RISHABH K. | Overall Experience
Customer did not leave a comment.Leanne B. | First Impressions
This location is very clean, the employees are okay, and it was easy to get in and out of the locker.ROBERT C. | Overall Experience
Customer did not leave a comment.Kevin C. | Overall Experience
Customer did not leave a comment.Charlene C. | First Impressions
The front doors had to be forced opened thankfully I had strong men with me I could not have opened themMichele S. | Overall Experience
Very helpful staff and clean facilityjorge a. | First Impressions
Thank you for giving me the size storage that I needed!!Donna G. | First Impressions
Customer did not leave a comment.Jose C. | Overall Experience
Customer did not leave a comment.Cherilyn D. | First Impressions
Customer did not leave a comment.laura w. | Overall Experience
Great storage facility. Clean, well lit, temperature controlled. Plenty of carts for carrying items in and out. Clean bathroom and water fountain.NEIL P. | Overall Experience
Customer did not leave a comment.Rodolfo H. | Overall Experience
Customer did not leave a comment.Carlos Y. | First Impressions
Customer did not leave a comment.DEBORAH D. | First Impressions
Customer did not leave a comment.SHMUEL S. | First Impressions
Customer did not leave a comment.PAULA O. | Overall Experience
Great placeDavid D. | Overall Experience
Customer did not leave a comment.Tony A. | First Impressions
The person assisting me was very professional and helpful.Larry J. | First Impressions
Customer did not leave a comment.Mary V. | Overall Experience
Customer did not leave a comment.Reagan C. | First Impressions
Customer did not leave a comment.Adam T. | Overall Experience
Justin the manager is awesome!! He is by far the best communicator between staff and customer I have seen in quite some time. He made everything smooth and less stressful when you are dealing with a stressful situation. I would give him a above excellent due to his attitude, communication, but most importantly he helps make your project much easier to deal with.👍🏾Sharon A. | First Impressions
Customer did not leave a comment.ROBERT C. | First Impressions
Customer did not leave a comment.Heather B. | First Impressions
Customer did not leave a comment.Jerra B. | First Impressions
Customer did not leave a comment.Deon W. | First Impressions
Only ever had one problem. I put my card on file for automatic payments, and after 2 times running it on automatic, all of a sudden they just didn’t run it. They charged me a late fee and put a lock on my unit. They did of course correct their mistake and remove the lock and fee once I reminded them I am on auto pay. They also apologized and stated they didn’t know why it decided not to run the card. Other than that, they were excellent. Well lit. Plenty of space. Plenty of carts to transport. Staff was usually always at the front desk so there was little to no waiting to talk to someone.Hannah W. | Overall Experience
Customer did not leave a comment.Lansing D. | First Impressions
Customer did not leave a comment.Kevin C. | First Impressions
So helpful. Thanks so much!ROBERT C. | First Impressions
Customer did not leave a comment.Michael L. | First Impressions
Customer did not leave a comment.Meka S. | Overall Experience
The actual storage unit could use a lot more light. Almost dark in them.Bradford v. | Overall Experience
Customer did not leave a comment.Doreen N. | First Impressions
Very helpful staff and the facility is exceptionally clean.Timothy E. | First Impressions
Is there 24 hour access?William W. | Online Move In
Customer did not leave a comment.Carl T. | Overall Experience
Customer did not leave a comment.Sarah G. | Overall Experience
Customer did not leave a comment.Azhlee Y. | Overall Experience
Customer did not leave a comment.BYRON I. | First Impressions
Justin was extremely helpful. Great experience.Tyler T. | First Impressions
Customer did not leave a comment.Jerry L. | Overall Experience
Customer did not leave a comment.MARK L. | Overall Experience
Customer did not leave a comment.Erin G. | Overall Experience
Outstanding and professional personal. Threat everyone with respect and dignity. Thanks.Rolando L. | Overall Experience
I will recommend to family and friends this facility is very clean we give thanks to Gloria and lane and the whole staff for making us feel like family thank you as again jorge and CarolWesley L. | Overall Experience
Customer did not leave a comment.TONY K. | Overall Experience
Customer did not leave a comment.terry u. | Overall Experience
Customer did not leave a comment.RODNEY K. | First Impressions
Very attentive and efficient staff! The trucks are always very clean. I appreciate the attention to detail this Uhaul location provides. Lane is amazing at recommending the correct trucks, storages, and accessories to keep our business running smoothly. Thank You!Wesley L. | Overall Experience
Customer did not leave a comment.Angelique H. | Overall Experience
Very polite and helpful staff took care of all my needs for multiple services!Melissa W. | Overall Experience
Very friendly ,great people to do business with very happy with it or everything and the way I was treatedWILLIAM E. | Overall Experience
Customer did not leave a comment.MICHELLE M. | First Impressions
Great staff - very helpful!Katherine G. | First Impressions
Customer did not leave a comment.YOUNG J. | Overall Experience
Customer did not leave a comment.Glenn B. | First Impressions
We’ve used UHAUL off and on for over 30 years. UHAUL and their Employees are great for ALL of your Moving Needs!Karen H. | Overall Experience
Customer did not leave a comment.James W. | First Impressions
Customer did not leave a comment.Andre W. | Overall Experience
Rate is too high. Facility and storage spaces could be cleaner.Mohsen K. | Overall Experience
Awesome customer service and impeccable facilities. Thank you.Tabatha L. | Overall Experience
Smooth transaction!Jerry L. | First Impressions
Customer did not leave a comment.Kathleen W. | First Impressions
Customer did not leave a comment.Keisha T. | Overall Experience
Love you all location. Anytime I'm in Texas I use you all! Excellent service!Latoyah M. | Overall Experience
A little frustrated that the reservation online indicated it would be a first floor unit, but only third floor was available at check in. Other than that, a great experience so far!Brent R. | First Impressions
Awsome staff recommend to family and friendsWesley L. | First Impressions
Customer did not leave a comment.Michele S. | First Impressions
Thank you for keeping my belongings safe!!DIANE O. | Overall Experience
Great people!! Good prices. Thanks for safely storing my stuff for a year.Lyndie L. | Overall Experience
Gracias por su servicio! Solamente una cosa quiero pedirles, qué mantengan fumigando el edificio para que se mantenga libre de insectos y quiten los insectos muertos de los corredores y bodegas, graciasJose C. | First Impressions
Customer did not leave a comment.Steve D. | First Impressions
Customer did not leave a comment.EDDIE G. | First Impressions
Customer did not leave a comment.Antwan R. | First Impressions
Customer did not leave a comment.Christopher M. | Overall Experience
The elevator was not working on move in day. No sense of urgency to have it fixed. Was told would probably be 2-3 days before repaired. Not a good experience.Steven P. | First Impressions
It is difficult to turn into the facility. Impossible if going east on US 380 and dangerous going west.GREGORY A. | Overall Experience
Customer did not leave a comment.Mike S. | Overall Experience
Customer did not leave a comment.Brianna S. | Overall Experience
Easily accessed, clean and secure.Karen H. | First Impressions
Customer did not leave a comment.Stephen M. | First Impressions
Customer did not leave a comment.Marian P. | Overall Experience
Customer did not leave a comment.Javier S. | First Impressions
Key pad never worked properly. Had to go inside or just let alarm ⏰ sound off. No one ever came around to check on.WILLIAM W. | Overall Experience
I rented a car dolly for some reason the truck had a short in the electrical system and would not carry a car dolly with the lights working this made it very inconvenient for me after loading the truck for 4 hours then having to drive all the way back and get my car they said they were going to give me a discount they didn'tKEVIN D. | Overall Experience
Customer did not leave a comment.YOUNG J. | First Impressions
Customer did not leave a comment.Jeremy T. | Overall Experience
Awesome.. give raisesMarc J. | Overall Experience
During our short stay I have tried to reach someone in person multiple times. Phone calls impossible and numerous emails unanswered. Expect to have to go to the office, in person, to ask or resolve any issues. During my check-in process there were untrained staff running the front desk. The owner, in person, actually said he will process my free month but he never did. As I checked out the employee working the desk was wonderful and handled my free month, hopefully. Still waiting for verification. Make sure this facility also trains you on how to enter the storage facility. Tip. You must swipe your care on the left hand card reader. Do not use the one on the right. The staff knows the one on the right doesn't work. Also the sliding glass door will always be open making the facility unsecure.Gregory P. | Overall Experience
Customer did not leave a comment.lisa k. | First Impressions
Customer did not leave a comment.MATTHEW T. | First Impressions
Very friendly and helpful. Seemed short staffed for a Friday but the guys were very helpfulScott S. | First Impressions
Customer did not leave a comment.Carlos C. | First Impressions
Customer did not leave a comment.Hisham S. | Overall Experience
I had a unit there for close to 7 years. I was happy for the first 2-3 years. Then they did a fire inspection and update of the building that required our lock key left at the office until it was complete. It took forever and it was a pain to go to the office to key my key each time I needed to go into my unit. This June I was late on my payment for the 1st time in all these years because I was out of state at the time and payment was overlooked. I got charged $30 in late fees! They also locked my unit. I went to clean out my unit a couple of weeks after got back in town. I had already made the late payment and the lock was still on there. I had to go to the office to get it removed. The past few times I've been in the office it has been a long wait for assistance because there is only one person working the counter. Plus, I have been unable to get the location on the phone. Keep getting a main location automated system. Very frustrating experience the past 3 years. Glad I am all moved out as of July 15, 2021.JILLIAN M. | Overall Experience
Customer did not leave a comment.Kimberly D H. | Overall Experience
First class operation and Lane was the best… All the employees were awesome no complaints here… Excellent…!James L. | Overall Experience
Customer did not leave a comment.david V. | First Impressions
Customer did not leave a comment.CRAIG G. | Overall Experience
Customer did not leave a comment.Rodolfo H. | First Impressions