Comentarios del cliente para U-Haul Moving & Storage of Fredericksburg

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Fredericksburg

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

phillip H. en

Grado:

El cliente no dejó un comentario.

joseph F. en

Grado:

El cliente no dejó un comentario.

Rachel B. en

Grado:

The equipment review process (via mobile) is awesome. Super easy to use.

Terry M. en

Grado:

I went over the issues of the truck and trailer at checkin. Faulty brakes stering lock jamming badly multipule sensors lit up on dash Trailer door jamming when it goes up Hope this helps. I rent at this location on a regular basis and I lie the staff and manager. I will keep going there on a regular basis.

Lana M. en

Grado:

El cliente no dejó un comentario.

Cynthia L. en

Grado:

Everything was great. The young lady that waited on me was very courteous and helpful. No need for improvement here. This is the second time I've used this u haul and it was great that time also. Thank you

jade H. en

Grado:

El cliente no dejó un comentario.

Juan J. en

Grado:

El cliente no dejó un comentario.

Emmanuel S. en

Grado:

I'm not sure where to start. Was promised a 15' truck and they only had a 10'. Long wait time to get the truck (~45 mins). Then the truck had a battery tender still attached. Back to the front office. Then the key wouldn't work. Back to the office. Turns out it was the wrong truck. Then a ridiculous amount of time to return the truck. Asked for a partial refund do to my inconvenience. Then I had to wait for that too. Got fed up, paid full price then left. I will not rent from this location again.

Jeffrey W. en

Grado:

El cliente no dejó un comentario.

Grover G. en

Grado:

El cliente no dejó un comentario.

Rickey S. en

Grado:

I couldn't get in my storage unit at the return unit after I got back to the store. The truck battery cable had to be tightened. Couldn't get the truck to start after loading. It is still loaded.

Kenneth R. en

Grado:

Parking is a slight issue but I don’t think there’s much that can be done about that ... And other than that, I always have a very enjoyable business exchange when I use this store. I’d rate it #1 against all the others I’ve used ????

Daniel C. en

Grado:

El cliente no dejó un comentario.

KATHLEEN H. en

Grado:

Nothing to improve! Staff was very courteous and helpful.

Andrew S. en

Grado:

El cliente no dejó un comentario.

Lateef M. en

Grado:

To slow

Marcus G. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

El cliente no dejó un comentario.

Aaron C. en

Grado:

They we quick, friendly, super helpful, on top of it, and knew what they were doing. They worked efficiently as a team, and were focused on doing an excellent job. I will make sure people know to use this location for all U-haul and general moving needs.

Andrew D. en

Grado:

Very friendly and thorough.

Robert N. en

Grado:

Fast, friendly, professional

SHAVONTE C. en

Grado:

The manager was really professional and she provided everything I needed for the storage unit, she was helpful. The facility was clean and the rest of the staff excellent.

Aaron L. en

Grado:

El cliente no dejó un comentario.

Jordan L. en

Grado:

El cliente no dejó un comentario.

Tim R. en

Grado:

People were very nice and went out of their way to help me keep costs as low as they could.

Shakita G. en

Grado:

El cliente no dejó un comentario.

Randolph B. en

Grado:

El cliente no dejó un comentario.

Chable K. en

Grado:

El cliente no dejó un comentario.

Frank F. en

Grado:

El cliente no dejó un comentario.

Teresa B. en

Grado:

When returning equipment there was no one inside the building to assist with this process, I was required to walk the property to find an employee, who was extremely helpful and nice

edward O. en

Grado:

I really don't know because the personal that work at this location are doing a outstanding job and customer service

Randolph T. en

Grado:

El cliente no dejó un comentario.

becky S. en

Grado:

none

Jeffrey F. en

Grado:

Person checking in was great

Frederick G. en

Grado:

El cliente no dejó un comentario.

Major B. en

Grado:

El cliente no dejó un comentario.

Jason P. en

Grado:

Great customer service. Well trained staff.

Ryan Y. en

Grado:

When I went to pick the trailer up the man outside did not like the hitch system on my truck and did not have any idea on how to hook the trailer and change to it I had to explain it to him and he wanted to get another representative to come look at it after the other representative looked at it and confirm that I was right on how to hook up a trailer we hooked it up the proper way just like I said. he was getting frustrated because I was trying to get things done fast because it was starting to rain when I came back that afternoon to return my trailer he was standing in the lot and I was waiting for almost 20 minutes before I finally got as a tension to come over to me so I could drop the trailer off when I got out of the vehicle he told me that he didn't want to get yelled at and told me that earlier I was being a dick head to him and that I could go f*** myself and I could unhook the trailer by myself. So I unhook the trailer by myself having to lift it off of my bumper because I could not get the jack to come down low enough to lift it off of my truck. I went into the store and told the manager of his offencive language to me in front of other people and told them that is not a proper way they should treat a customer.

SHANEIKA F. en

Grado:

El cliente no dejó un comentario.

Peter M. en

Grado:

Highly recommend this uhaul location. Staff is awesome and very helpful.

James M. en

Grado:

Na

THEODORE S. en

Grado:

Jeannie & staff gave excellent service over 8 months of family changes, even when I wasn't exactly sure what services & products would best meet my needs at competitive cost. I highly recommend them.

Natasha D. en

Grado:

Jeanie is AWESOME. She went ABOVE and BEYOND to help me. I have used her facilities multiple times and I will continue to remain a repeat customer. I have recommended her to every one I know.

Juvonnie K. en

Grado:

The employees were very professional and they were very supportive of my needs. I will definitely recommend this store to my friends and family.

Lisa N. en

Grado:

Found a couple of dead bugs on the floor. Staff are awesome. Got a discount. Even though we had to use a code to get in, anyone can really walk in or out. Price and location was convient. Overall good

Sharon C. en

Grado:

The only issue I ever have with UHaul is the wait time to get your storage needs met. Once I get to the CSR all is well...I think the computers need updating they are really slow.

Dawn B. en

Grado:

Wendy and Jeannie are exceptional, kind, efficient and attentive. The best U-Haul experience I have ever had. Plank Rd. in Fredericksburg, VA

Rachel m. en

Grado:

We used their storage units for move-out/move-in for college for the last two summers. It’s well kept and clean. Thank You!

lecia r. en

Grado:

Just an average job because there not enough employees to handle the rush of people standing waiting to be helped.

John H. en

Grado:

Exceptional Service

TIAJUANA S. en

Grado:

The representative that assisted me was very knowledgeable and helpful! She physically walked me through the entire process - from walk-in through escorting me to unit to the lock! EXCELLENT!!.

sharon m. en

Grado:

Very courteous staff and very safe.

David S. en

Grado:

Very pleased

David J. en

Grado:

The owner of this facility was terrific and personally helped us get setup. We had a small 5x5 unit and rented a van. This place is spotless, even the restroom was very nice. All the staff were great.

HOLDEN E. en

Grado:

Thomas V. is a great asset to your organization. After speaking with 4 U-Haul reps who were less than helpful he took ownership of the issue and made it right. Thank you!

Roger H. en

Grado:

They were very knowledgeable on how to handle my needs.

Barry R. en

Grado:

I moved to larger space that was not available at the time.

Teresa E. en

Grado:

Awesome hearted people working at this location. Extremely helpful!!!!

Dei'on C. en

Grado:

Amazing staff and easy to access storage units. You are apart of a family when you enter this place. Jeenie you are amazing!!!!!!

Kathy S. en

Grado:

Very courteous and quick customer service. Clean facilities and secure.

Scott M. en

Grado:

The logistics are difficult but it was exactly what we needed.

Teresa M. en

Grado:

The alarm system went off regularly even after we put our code in. The alarm system made us feel like we were robbing our own unit. That was ridiculous. We felt unwelcome. We moved it next door.

David H. en

Grado:

Outstanding service

Juanita A. en

Grado:

I continue to regard Uhaul as the very best way to ship, both for fair fees and excellent support staff. Thank you

Jaquetta M. en

Grado:

Very professional.

Karin S. en

Grado:

I’d have given an excellent except there was such a long line and only two people working that long line. I stood in line for 30 minutes. Otherwise great experience

Danny M. en

Grado:

I’m very pleased with the staff, I had most communication with Lori and was very pleased with her input of my needs. Thank you U-HAUL and staff

Shantell L. en

Grado:

Excellent customer service! Jeannie was very friendly and helpful. The lady that cleans was very nice too!

BARBARA K. en

Grado:

very helpful and patient

raissa k. en

Grado:

Beautiful facility and very helpful staff

Sandra W. en

Grado:

I was really pleased with accessibility and cleanliness of the facility and personnel. I strongly recommend. Thank you!

victoria g. en

Grado:

Friendly, efficient, helpful, clean, reasonably priced.

Carolin S. en

Grado:

I miss the kindness and generosity of you all, but l must stop the madness to once again live in peace. Thanks a million and God bless U Haul and it's staff. And l'll be in touch soon to discuss other

Donna W. en

Grado:

Felt like I would not have to worry about my possessions. Very secure. staff very friendly and helpful.

THEODORE S. en

Grado:

Jaennie & Moises were great, helpful, and informative.

sabrina a. en

Grado:

This is a simply OUTSTANDING U-Haul center. Convenient location. Super clean facility. Easy truck rental. A very caring and professional staff that do everything possible to accommodate. FABULOUS!

penny f. en

Grado:

Hardworking men

NAKIA L. en

Grado:

Everything about the U-Haul facility in Fredericksburg is top-notch. Super clean and affordable. The staff is helpful and amazing...

Ryan C. en

Grado:

Everything was great

John H. en

Grado:

Excellent service

EDWARD S. en

Grado:

Tom was so available and pleasantly anticipated my visit after a mere phone inquiry. He also changed my selection as to size of a storage unit without any hint of a complaint; though it was my mistake

Thomas S. en

Grado:

Staff did not know what they were doing

TAMMY H. en

Grado:

Thank you!!

ANDRE M. en

Grado:

Great office, with great manager , and staff.

Julianne B. en

Grado:

Lived our storage facility. Very friendly and accommodating.

michael b. en

Grado:

I had concerns about how the costs and storage facility. Jeannie helped quell my concerns. She was very nice to me and I certainly recommend your company to anyone. Thank you so much.

Cathy H. en

Grado:

Thanks

rick s. en

Grado:

No comments.

Jeffrey G. en

Grado:

Great.

Janice J. en

Grado:

This was my first experience using storage units. Thank you for making it a worry free experience.

Robert w. en

Grado:

Everything went smoothly from renting the unit until check out.

Bill S. en

Grado:

AAA

Robert w. en

Grado:

Very good customer service both when picking up and dropping off the 9 ft cargo van. Great equipment, a new van with 134 miles and a backup camera built into the rear view mirror!

Donna H. en

Grado:

Absolutely wonderful experience. Jeannie and her staff were attentive and understanding of all of our needs.

LAURA B. en

Grado:

Horrible experience at local store for pick up, as they said I was to pay around $350 when I was quoted $140..40 on phone. Told me to prove my quote. VERY, VERY RUDE and I left. Won't go back there.

MICHAEL L. en

Grado:

Valerie was always helpful and professional...a true asset to the organization. On the downside, their phone answering process is from the Stone Age. I once waited 9 min on hold before hanging up.

William C. en

Grado:

Perfect! Great Customer Service and very understanding!

Jean J. en

Grado:

I was very happy with the service I received

Liz M. en

Grado:

Nice facility but a few employees seemed very confused that I had a UBox delivered to the facility AND I was going to move my items into a locker there. It all got sorted out, so all is well.

Karen M. en

Grado:

We used the facility for summer storage for my daughter in college. The facility was very clean. Staff was very helpful. The price was reasonable. We will definitely use them again.

Fay R. en

Grado:

I would recommend UHaul Storage to family and friends.

Melinda J. en

Grado:

I felt comfortable with my belongings stored there. Well maintained and excellent security!

PAMELA C. en

Grado:

I rented a unit for 5 years. I live near Woodbridge and this location was much more reasonably priced. Always maintained and the staff was friendly and helpful. I highly recommend this location!!

ALFRED B. en

Grado:

n/a

ED W. en

Grado:

Very good

JODY D. en

Grado:

Jeanie and her staff are awesome. Friendly and very helpful. They absolutely go above and beyond to show they appreciate customers business.

VIRGIL H. en

Grado:

Great facility

Wayne S. en

Grado:

Jeannie and all her staff are outstanding Individuals who have helped me throughout my morning and assisting with my son’s move from North Carolina as well! Thanks

Charles k. en

Grado:

Need more staff upfront to check-in & to check out very time consuming !!!

HEATHER R. en

Grado:

Nice staff friendly and helpful

SHANTEA G. en

Grado:

My Experience was great always friendly and helpful!