Customer Reviews for U-Haul Moving & Storage of Fredericksburg South

790 comentarios

5801 Southpoint Centre Blvd   Fredericksburg, VA 22407

(540) 645-6060

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(540) 645-6060

5801 Southpoint Centre Blvd
Fredericksburg, VA 22407

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 2 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

TONYVINCENT E. 
Rating:
5.0

Customer did not leave a comment.

KENDRARENEA C. 
Rating:
5.0

Customer did not leave a comment.

Shon C. 
Rating:
5.0

I personally do not see where anything needs improving. Staff was courteous and knowledgeable about the process and made the experience seamless and well executed.

CHARLESRAYMOND G. 
Rating:
5.0

Customer did not leave a comment.

DANIELRILEY H. 
Rating:
5.0

It was an easy in and out and very polite

MELANEERAE B. 
Rating:
5.0

Customer did not leave a comment.

morane C. 
Rating:
5.0

Customer did not leave a comment.

GILBERT M. 
Rating:
5.0

Always very friendly and helpful .

JOHNTHOMAS B. 
Rating:
5.0

Excelente servicio.

MARIO P.  |  First Impressions 
Rating:
5.0

Wendy is a lifesaver as always!! Thank you Wendy !!

TINAMARIE M. 
Rating:
5.0

Customer did not leave a comment.

CELESTE H. 
Rating:
5.0

Returning by computer was a horrible experience. I dont know if there were problems with the computers/servers, but it was the worst return process I've ever encountered.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHALFONZA J. 
Rating:
4.0

Customer did not leave a comment.

MICHAELJOSEPH W. 
Rating:
5.0

2 Employees were efficient, friendly and all around great guys. Merry Christmas

Ryan G. 
Rating:
5.0

Online quotes should include taxes to avoid misleading customers.

SWEECHOY H. 
Rating:
5.0

Customer did not leave a comment.

JOHNMICHAEL S. 
Rating:
5.0

Wendy and her team were wonderful, always kind and great to work with.

Kimberly C.  |  Overall Experience 
Rating:
5.0

The manager makes everything so easy! This was my second time here and I will be here again next week to finish my move. I rented a trailer, 15 ft truck and I will finish with a pickup. Thank you for "GREAT Service always!!

TINAMARIE M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYNICOLE T C. 
Rating:
5.0

This is a very well run location. The staff are well trained and courteous. The staff member that helped me was friendly and worked in a professional manner. Most definitely will use them again.

JOANNEWTON L. 
Rating:
2.0

The vehicle needed mechanical attention.

AUSTINMICHAEL B. 
Rating:
5.0

Very courteous and professional experience. Have used them before and would not hesitate to use them again.

FREDERICKWILLIAM D. 
Rating:
5.0

Ms. Rodriquez was Mgr .on duty and was very helpful and professional

Janet G. 
Rating:
5.0

Customer did not leave a comment.

Samantha D. 
Rating:
5.0

No issues whatsoever! Thanks.

David G. 
Rating:
5.0

Very friendly staff and clean facilities.

DENNISCARL S. 
Rating:
5.0

Customer did not leave a comment.

MARK STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

PATRICIAANN S. 
Rating:
5.0

Our sales person was absolutly wonderful she was súper helpful and súper niice

Edwin A. 
Rating:
5.0

Customer did not leave a comment.

GEVARVANQUEZ G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFERASHLEY F. 
Rating:
5.0

Customer did not leave a comment.

PAULANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
3.0

Customer did not leave a comment.

LENA B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

shaniqua R. 
Rating:
5.0

Customer did not leave a comment.

BRUCEROBERT F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMBURNS G. 
Rating:
5.0

Customer did not leave a comment.

DAVIDPAUL M. 
Rating:
5.0

Customer did not leave a comment.

FRANKDOUGLAS C. 
Rating:
5.0

Nothing I can think of...from arrival to return customer service was ON POINT! Appreciate that in today's society. Kudos to your staff.

STEPHENEDWARD L. 
Rating:
5.0

Customer did not leave a comment.

MICHAELWAYNE A. 
Rating:
5.0

Customer did not leave a comment.

MARVINW J. 
Rating:
4.0

Please note that u- haul trucks are not equipped with electronic break controllers(ebc). I called the Chevy dealership and asked. They said that the ebc would have been located external to the dash and to the left or right of the steering wheel. It is important that you guys point out that there is no ebc in your trucks as the rated tow weight only applies when an ebs is installed. Can you imagine towing an 8000 pound trailer down the highway and slamming on the brakes and not having a trailer brakes work because there's no EBC installed. The resulting accident would be quite epic. Luckily my trailer is only 4000 pounds and I know how to drive when I don't have an ebc, but for inexperienced people , you guys should be cognizant of the fact that you need this ebc in order to tow a heavy trailer

ANTHONYEDWARD S. 
Rating:
5.0

Customer did not leave a comment.

STEVENHAMILTON B. 
Rating:
5.0

Great service, clean truck, and easy in and out. Highly recommend.

MICHAELRICHARD D. 
Rating:
3.0

Acknowledge that there were problems & apologize for the inconvenience.

James W. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Great customer service!

DWIGHT C. 
Rating:
5.0

Nothing, great experience

COLLINCLEVELAND M. 
Rating:
5.0

Don't change! Great pickup and return with helpful staff - excellent equipment performance - got 20+ mpg with cargo van which exceeded my expectations. Overall just a great experience.

JAMESMOYER L. 
Rating:
4.0

Customer did not leave a comment.

EDWARDDEMRIS O. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

Very, Very helpful and patient. Well done.

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETHLOUISE T. 
Rating:
5.0

Ms Rodriguez is a credit plus factor to your company. She was very knowledgeable, hospitable and professional to the highest degree. I've been to many public facilities and or have been serviced by many public businesses before but none quite like the professionalism of the service Ms. Rodriguez provided. Giving credit where it is deserved. From a very satisfied customer Clarence Jenkins.

CLARENCE J. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

This location was a good substitute but I prefer working with my original location. It was inconvenient to have to drive further to get truck.

David E. 
Rating:
5.0

Customer did not leave a comment.

GLENROYLYDELL C. 
Rating:
5.0

Customer did not leave a comment.

KEVYNNAL B. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Having more employees like Wendy, she was terrific; she went above and beyond. Thank you so much once again.

MIGUELENRIQUE A. 
Rating:
3.0

Customer did not leave a comment.

GARYLEE W. 
Rating:
5.0

Good people works here

MARKDANIEL ESPAN C. 
Rating:
5.0

Noting, this the employee was impeccable.

JUSTINDEANDRE J. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Very nice and professional attitude with great customer service when dropped off.

FRANCINEMARIE C. 
Rating:
5.0

Thank you, the new place is shaping up well

John C. 
Rating:
5.0

Customer did not leave a comment.

VALMANDECOURCY C. 
Rating:
5.0

While I made a reservation there weeks prior the equipment was not available at my preferred pick up location. Or anywhere within a 18 mile area. :-(

Glen B. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUSRONNELL M. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

MARTIN A. 
Rating:
2.0

Poor service

MASOUD A. 
Rating:
5.0

Everything was PERFECT so long Penske Truck rental NEVER AGAIN

CHEYENNE M. 
Rating:
5.0

Great customer service

CHRISTINAMARY B. 
Rating:
5.0

I think you're advertising needs to be a little more up front. You still have a fair price for your service, but when you advertise at 20$ a day that after mileage and fees ends up as 80$ to 120$ a day... it gives the impression that you are intentionally misleading people. Maybe make the fine print bolder.

JAMESRICHARD S. 
Rating:
5.0

The truck was clean, the representative was professional, and the location is convenient!

CHARISENICOLE T. 
Rating:
5.0

Continue to provide the excellent customer service I received on the day of my rental. The manager (Wendy) and her crew were outstanding. I forget the gentlemen's name that served me, but he was outstanding too...I believe his name was Mason. I'd recommend this UHaul to anyone needing to rent temporarily.

EDWARDB B. 
Rating:
5.0

Customer service agent were very polite and welcoming. Very helpful. Definitely will recommend this location over any other location in my area.

SHAVONAKIMBERLY S. 
Rating:
5.0

No complaints. Great customer service and trailer was in excellent condition.

AVERYEVERETTE D. 
Rating:
5.0

Service at this location was great! I would definitely use it again.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL O. 
Rating:
5.0

As long as Wendy is running this location I see no issue. Excellent Customer Service!!

MARLONONEAL Y. 
Rating:
5.0

Even thou the Lady working there on Friday 9/24/21, was working alone, She treated everyone with respect and was very helpful. She took the time to answer all my questions at the truck, even with more customers waiting. I thank her!!

STANLEYLAWRENCE P. 
Rating:
5.0

Nothing! The young lady who checked me in was wonderful as was the young man who received the truck when I returned it. The truck was clean which was great considering the last two U-Haul trucks I rented from other locations were filthy. Great experience here!!

ROBERT H. 
Rating:
5.0

What you are doing now works.

WARRENLEE T. 
Rating:
5.0

Wendy is great. Friendly, helpful, and professional!

Paul M. 
Rating:
5.0

This is a very customer friendly location. The employees work hard to accommodate their clients with fair rates and state of the art equipment and vehicles. They make moving just a little less challenging. Because let's face it, nobody enjoys moving

DANAMARIE K. 
Rating:
5.0

Customer did not leave a comment.

JAMESROBERT V. 
Rating:
5.0

Customer did not leave a comment.

CHARLESWAYNE L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

All cost to be the same across the board. Ex.- All Franchises. My final cost was in question? I had to call my pick-up site clarify. Frederickburg Virginia. Drop-off site Annapolis, Maryland drop off

JEANETTE B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Very professional, courteous, and experience. Highly recommend this location.

Leonard O. 
Rating:
5.0

hire more help the 1 guy working was running all over the place. he needed help or a big raise

STEVENMARK M. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHJAMES E. 
Rating:
5.0

The truck I rented needs to be pulled from the fleet. It had to much play in the steering wheel, it was loud from the doors with with bad seals, the driver side mirror vibrated and needs tightening, loud motor sound. A terrible truck. I've never rented a uhaul vehicle in this condition. The service is terrific but the vehicle was an awful experience.

THOMASJAMES P. 
Rating:
5.0

The owner made everything so easy for us! I called ahead to make sure they had a unit available before I stopped by to complete the paperwork. The location is just tucked behind everything, easy to find, and very clean.

Jennifer P.  |  First Impressions 
No reviews have been submitted for this location.

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