Customer Reviews for U-Haul Moving & Storage of Fredericksburg South

753 comentarios

5801 Southpoint Centre Blvd   Fredericksburg, VA 22407

(540) 645-6060

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 2 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(540) 645-6060

5801 Southpoint Centre Blvd
Fredericksburg, VA 22407

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 2 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

shaniqua R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCEROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMBURNS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDPAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKDOUGLAS C. 
Clasificación:
5.0

Nothing I can think of...from arrival to return customer service was ON POINT! Appreciate that in today's society. Kudos to your staff.

STEPHENEDWARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELWAYNE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVINW J. 
Clasificación:
4.0

Please note that u- haul trucks are not equipped with electronic break controllers(ebc). I called the Chevy dealership and asked. They said that the ebc would have been located external to the dash and to the left or right of the steering wheel. It is important that you guys point out that there is no ebc in your trucks as the rated tow weight only applies when an ebs is installed. Can you imagine towing an 8000 pound trailer down the highway and slamming on the brakes and not having a trailer brakes work because there's no EBC installed. The resulting accident would be quite epic. Luckily my trailer is only 4000 pounds and I know how to drive when I don't have an ebc, but for inexperienced people , you guys should be cognizant of the fact that you need this ebc in order to tow a heavy trailer

ANTHONYEDWARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVENHAMILTON B. 
Clasificación:
5.0

Great service, clean truck, and easy in and out. Highly recommend.

MICHAELRICHARD D. 
Clasificación:
3.0

Acknowledge that there were problems & apologize for the inconvenience.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

Great customer service!

DWIGHT C. 
Clasificación:
5.0

Nothing, great experience

COLLINCLEVELAND M. 
Clasificación:
5.0

Don't change! Great pickup and return with helpful staff - excellent equipment performance - got 20+ mpg with cargo van which exceeded my expectations. Overall just a great experience.

JAMESMOYER L. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARDDEMRIS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES F. 
Clasificación:
5.0

Very, Very helpful and patient. Well done.

CHARLES F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETHLOUISE T. 
Clasificación:
5.0

Ms Rodriguez is a credit plus factor to your company. She was very knowledgeable, hospitable and professional to the highest degree. I've been to many public facilities and or have been serviced by many public businesses before but none quite like the professionalism of the service Ms. Rodriguez provided. Giving credit where it is deserved. From a very satisfied customer Clarence Jenkins.

CLARENCE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA M. 
Clasificación:
5.0

This location was a good substitute but I prefer working with my original location. It was inconvenient to have to drive further to get truck.

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENROYLYDELL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVYNNAL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

Having more employees like Wendy, she was terrific; she went above and beyond. Thank you so much once again.

MIGUELENRIQUE A. 
Clasificación:
3.0

El cliente no dejó un comentario.

GARYLEE W. 
Clasificación:
5.0

Good people works here

MARKDANIEL ESPAN C. 
Clasificación:
5.0

Noting, this the employee was impeccable.

JUSTINDEANDRE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela C. 
Clasificación:
5.0

Very nice and professional attitude with great customer service when dropped off.

FRANCINEMARIE C. 
Clasificación:
5.0

Thank you, the new place is shaping up well

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALMANDECOURCY C. 
Clasificación:
5.0

While I made a reservation there weeks prior the equipment was not available at my preferred pick up location. Or anywhere within a 18 mile area. :-(

Glen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMETRIUSRONNELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN A. 
Clasificación:
2.0

Poor service

MASOUD A. 
Clasificación:
5.0

Everything was PERFECT so long Penske Truck rental NEVER AGAIN

CHEYENNE M. 
Clasificación:
5.0

Extraordinario servicio al cliente

CHRISTINAMARY B. 
Clasificación:
5.0

I think you're advertising needs to be a little more up front. You still have a fair price for your service, but when you advertise at 20$ a day that after mileage and fees ends up as 80$ to 120$ a day... it gives the impression that you are intentionally misleading people. Maybe make the fine print bolder.

JAMESRICHARD S. 
Clasificación:
5.0

The truck was clean, the representative was professional, and the location is convenient!

CHARISENICOLE T. 
Clasificación:
5.0

Continue to provide the excellent customer service I received on the day of my rental. The manager (Wendy) and her crew were outstanding. I forget the gentlemen's name that served me, but he was outstanding too...I believe his name was Mason. I'd recommend this UHaul to anyone needing to rent temporarily.

EDWARDB B. 
Clasificación:
5.0

Customer service agent were very polite and welcoming. Very helpful. Definitely will recommend this location over any other location in my area.

SHAVONAKIMBERLY S. 
Clasificación:
5.0

No complaints. Great customer service and trailer was in excellent condition.

AVERYEVERETTE D. 
Clasificación:
5.0

Service at this location was great! I would definitely use it again.

WILLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL O. 
Clasificación:
5.0

As long as Wendy is running this location I see no issue. Excellent Customer Service!!

MARLONONEAL Y. 
Clasificación:
5.0

Even thou the Lady working there on Friday 9/24/21, was working alone, She treated everyone with respect and was very helpful. She took the time to answer all my questions at the truck, even with more customers waiting. I thank her!!

STANLEYLAWRENCE P. 
Clasificación:
5.0

Nothing! The young lady who checked me in was wonderful as was the young man who received the truck when I returned it. The truck was clean which was great considering the last two U-Haul trucks I rented from other locations were filthy. Great experience here!!

ROBERT H. 
Clasificación:
5.0

What you are doing now works.

WARRENLEE T. 
Clasificación:
5.0

Wendy is great. Friendly, helpful, and professional!

Paul M. 
Clasificación:
5.0

This is a very customer friendly location. The employees work hard to accommodate their clients with fair rates and state of the art equipment and vehicles. They make moving just a little less challenging. Because let's face it, nobody enjoys moving

DANAMARIE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESROBERT V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLESWAYNE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

All cost to be the same across the board. Ex.- All Franchises. My final cost was in question? I had to call my pick-up site clarify. Frederickburg Virginia. Drop-off site Annapolis, Maryland drop off

JEANETTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Very professional, courteous, and experience. Highly recommend this location.

Leonard O. 
Clasificación:
5.0

hire more help the 1 guy working was running all over the place. he needed help or a big raise

STEVENMARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHJAMES E. 
Clasificación:
5.0

The truck I rented needs to be pulled from the fleet. It had to much play in the steering wheel, it was loud from the doors with with bad seals, the driver side mirror vibrated and needs tightening, loud motor sound. A terrible truck. I've never rented a uhaul vehicle in this condition. The service is terrific but the vehicle was an awful experience.

THOMASJAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane Y. 
Clasificación:
5.0

I really enjoyed our experience with Wendy and the entire staff. Professional, throughout the process. I was cut off by a vehicle turning left in front of us and I believe the surge brakes saved us from being in a crash. I have a trailer that does not have brakes and I know we would have been pushed forward. We we not over loaded in anyway. I am selling trailer and will be exclusively renting the tandem from no on.

CHARLES W. 
Clasificación:
5.0

Wendy is excellent!

THADDEUS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKISHAANNETTE B. 
Clasificación:
5.0

I dropped off after hours. I put the key in the drop box then logged on to complete the return. Only to find instructions telling me to take a picture of the odometer. Not possible at that point. Maybe put instructions on the drop box telling people to do the online checkin first, then put the keys in the box. Maybe they were there and i missed them.

KURTFREDERICK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherie B. 
Clasificación:
5.0

Reduce the prices for military.

BOBBYLEON S. 
Clasificación:
5.0

This particular location was great!! No need to change. Mrs. Gonzalez is an excellent manager!!

PATRONEA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIERDREIRENE J. 
Clasificación:
5.0

Wendy was amazing! She went above and beyond to help me and my family on a difficult day. I highly recommend this uhaul location!!

CATHRYNELIZABETH R. 
Clasificación:
1.0

Horrible customer service from on site staff. Incredibly rude. I was inquiring about other options and instead of explaining it to me she hung up on me. Horrible customer service from off site staff, too. Had placed a reservation at a local uhaul place. Found out the morning of my pickup they wanted me to drive a hour away to pick up a truck. In the opposite direction of our old house and 2 hours from our new house.

KEVINMICHAEL J. 
Clasificación:
5.0

Very friendly everyone !!!

WILLIAMREB G. 
Clasificación:
4.0

THE MANAGERS AND EMPLOYEES WERE THE BEST IN CUSTOMER SERVICE THAT I HAVE EVER DEALT VERY POLITE AND HELPFULL

LOTTIECATHERINE G. 
Clasificación:
5.0

Nothing to improve on. I was thoroughly impressed with the customer service I received. The truck rental and return process was very efficient. I was also shocked at the low cost of boxes. I actually returned previously purchased boxes from Walmart to buy them from you.

Daniel K. 
Clasificación:
5.0

After-hours drop off

DANITA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROMELEE D. 
Clasificación:
5.0

Wendy was great. Very helpful very polite all-around excellent worker. Really friendly I can't say enough about her I have no problems whatsoever.

THERESAMARGELL B. 
Clasificación:
3.0

If customer comes in for the key, please at least acknowledge him/her.

DONALDRENAULT W. 
Clasificación:
5.0

Move trucks to requested pick-up location if reservation is made with ample time. We had to plan an extra hour for the pick-up because of the traffic getting to the assigned location. Why even let the customer pick a spot if you're just going to change it?

CHRISTOPHERJOSEP M. 
Clasificación:
5.0

Unsullied was AWESOME, very professional and great friend staff. Thank you so much for making it so easy on us.

Glen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFERD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBERELISE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dereck M. 
Clasificación:
5.0

Can you rent a ramp for loading motorcycle into the enclosed trailer?

Joseph N. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVENHALL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dirk H. 
Clasificación:
5.0

Thank You Wendy and Staff. Give Them all a substantial bonus and a nice raise. They are nice and helpful. Never a bad day visiting their store. Always in the midst of some extreme task. Trucks coming in and out. They all just handle it in a professional manner.

Henry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVENG A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEWRYLAND W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLASEUGENE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARJORIEL C. 
Clasificación:
5.0

The owner made everything so easy for us! I called ahead to make sure they had a unit available before I stopped by to complete the paperwork. The location is just tucked behind everything, easy to find, and very clean.

Jennifer P.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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