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Charles L.Customer Reviews for U-Haul Moving & Storage of Frederick
Testimonials From Recent Customers
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The facility was clean and easily accessible, the staff was helpful and knowledgeable. Very focused on safety and security.
Trevor P. | Overall ExperienceI had two interactions with staff. The first was over the phone with MacKinze. On that basis I would recommend other storage companies. The second was in person with a women at the Frederick MD Prospect facility. That was a good interaction with a helpful and professional person and is the basis for my multiple choice picks above.
Stephen J G. | First ImpressionsHaving a place to store boxes during the move was a big help. Clean air conditioned well lite and safe. Thank you so very much Hugh atkins
Hugh A. | Overall ExperienceMy only regret is that I wasn't able to get some personal belongings before it went for auction. Due to covid I lost control of my unit.
Lori M. | Overall ExperienceDead mouse in unit when moved in. Staff are useless. They park their personal cars under the covered access to the building making it crowded to load and unload. They are very not helpful and I'll likely never use uhaul for anything ever again.
JEREMY S. | Overall ExperienceThis was my second time storing at this facility.....nice people, clean and dry storage. Couldn't ask for more really.
Terri R. | Overall ExperienceI was already with everyone, but when we went to the storage area there was a man that going in and out of the unit and. kept looking around and staring at us
Patrica J. | Overall ExperienceAccess to the sliding doors on building F was cut off early
keith m. | First ImpressionsThe staff was extremely helpful and went above and beyond to help me get the final box in my car and checked out even though it was minutes before closing time.
william s. | Overall ExperienceGreat place to rent storage or a truck.
CHERYL J. | First ImpressionsThanks U-Haul ✔️
Bruno O. | First ImpressionsWe were very pleased with our rental experience and would recommend this facility to anyone in need.
Peter A. | Overall ExperienceGreat customer service, overall great experience with them.
Kevin O. | Overall ExperienceThe unit was clean, but I was surprised that it did not have any light inside. I also was frustrated that I could not call the location directly. Finally, the posted hours said it was open until 10pm, but I could not actually access the space after 7pm. During the business week, this was really inconvenient!
Amanda R. | Overall ExperienceThank you! The staff were friendly and helpful. We appreciate it.
Robert B. | First ImpressionsThe staff here are amazing and helpful! I wish I had extra money to give them a bonus, they deserve it. The only reason I did not select excellent is the security. While we have to punch in a code for security, I would put in my code and frequently when I opened my unit, the alarm would still go off. The alarm is in place, but seemed to not serve a purpose as it would go off and nothing else would occur. For the short time I was there it was okay, and I was in and out of my unit weekly, so I was able to check on my belongings. If I had to leave it there without checking in on it for a period of time, I don't know if I would have kept my belongings there.
Amy D. | Overall ExperienceThis has been a very good experience. Unfortunately due to no ones fault mice did get in and ruin some things but after so many years I guess I expected that
KATHERINE S. | Overall ExperienceYour customer service is the WORST I have ever encountered. Your voice mail system SUCKS!..NO ONE PICKS UP THE PHONE. I would recommend people NEVER use u-haul... as I would only as a very last resort. TERRIBLE customer service!... period.
Theodore C. | Overall ExperienceWhen we reserved our truck, it wasn't available where we reserved it. We found out, after waiting on hold for 30 min., that our reservation was switched to where we reserved our storage unit. We were never informed, but the customer service representative on the phone insisted we were. I was looking at my messages; I was not. After taking care of the truck, the unit we reserved was not saved for us. The only reason we got a unit was because someone called to cancel their reservation while we were in line. Never will we go through U-Haul again.
Theresa M. | First ImpressionsI came in to pay my storage unit rent and was told I was good till may 25th than got a late fee saying I wasn’t paid for may
anthony c. | First ImpressionsMy issue is that I couldn't use the storage unit due to it being too small. I requested a refund, was told the GM was 99% sure I could get one but she had to check with corporate and would give me a call back the next morning. I did not receive a call back so I went in to the store but the GM was not there (surprise) even though I was told she's be opening the store that day. I was told that storage was down nationwide so a staff wrote my name and phone number down and said she'd have the GM call me Monday morning to resolve my issue. I did not receive a call on Monday so I called the store and was on hold for 50 minutes. The representative that I spoke with entered an action claim and said someone would call me within 24-72 hours. I have not received a call but I did receive an emailed receipt showing that I was not charged for the storage unit, however I paid for it and I still have not received my refund or a call from any manager.
Teesha C. | Overall ExperienceRented storage before in this location and found the same clean facility like years ago. The storage hours are convenient but vary during the week what is a bit confusing
ULRIKE K. | Overall ExperienceI rarely comment, but the two ladies at the service counter really were fantastic. Very helpful and friendly. And they tried to get me in and out as quick as possible. I really appreciated that. Los recomiendo, son excelentes. And... they represent U-haul well. Very satisfied customer. Gracias.
Theodore C. | First Impressions5 stars to Sara after having Covid she worked with my family and make sure everything was taking care of with my truck rental and storage bin.
Lettie F. | Overall ExperienceThank you for assisting me at the time of need. When I first opened my storage I lost everything during the last recession of 2008. I enrolled in College in 2010 and during the Covid-19 I landed a job in my career in Biotechnology and worked on the Covid-19 Vaccine during the Global Pandemic of 2020-2021...... Special Shout Out to -Russell Talley thank you for understanding my situation and working with me throughout the years even though you are no longer working at the Prospect Boulevard site. My personal belonging are in the same shape when I first stored them there. Thanks you, Shaunette Ambush
SHAUNETTE A. | Overall ExperienceThe only problem I found was entering in existing the complex, With only one way in it caused traffic problems
phillp p. | Overall ExperienceI'm sure there were financial reasons for dropping the trash dumpster service but it creates unacceptable alternatives for your customers needing this service to clean up or clean out their storage area. I was certainly willing to pay for the convenience.
Frank R. | Overall ExperienceEverything was great. The only thing I would complain about is the parking for uhual it's very Cluttered and you can't get through anywhere. They need a better System for customers parking there cars. The storage was kind hard to find even with explanation when getting my unit number the guy who was at the front desk never said that there was an inside and that is where I'll find my unit number. So better explanation would have been great.
Alexandra M. | First ImpressionsThe staff was very polite and respectful
Barbara S. | First ImpressionsExcellent staff friendly and courteous!!
Brian S. | First ImpressionsCharge me too much
Lakezia H. | Overall ExperienceNo Parking
Michael D. | Overall ExperienceHard to access the storage unit! There are too many vehicles their which are blocking the storage units. Employees are rude !
Frank S. | Overall ExperienceI've had as many as three units at one time and have moved/changed units at least 4-6 times over the years. This facility has worked with me, helped me switch units, and been generally friendly and cooperative over the 7 years I've been a customer. Even when short handed, they find time to be courteous and helpful!!
Juana A. | First ImpressionsCheryl the general manager needs training and should not be a manager
JEFFREY B. | Overall ExperienceGracias por su servicio y su amabilidad con sus clientes.
carmen o. | Overall ExperienceI recently went to check on a 10x15 storage unit a couple of weeks early and wanted to secure a unit. I was told that it was too early to come in later. Well I went later and no storage unit was available. I ended If getting a small unit. I am so disappointed with the customer service.
Frank S. | First ImpressionsThe staff was consistently friendly, helpful, and professional.
REBECCA F. | Overall ExperienceAll of our interactions with the staff and manager were pleasant. The staff were friendly and welcoming and were able to answer any questions that we had regarding the storage facility. The facility was immaculately well maintained and cleaned. We had no issues with pests/rodents which we have encountered at other facilities in the past. We would absolutely use this facility again for long term storage.
Christopher M. | Overall ExperienceStorage facility is kept very clean. I had no problems!
CHERYL M. | Overall ExperienceVery helpful and friendly.
james d. | Overall ExperienceYou have an amazing staff, both at the office and by phone. They've been courteous, patient and helpful. I have and always will recommend U-Haul. Especially, the Prospect Blvd. office. THANK YOU!
Lucy H. | Overall ExperienceOnly a single suggestion/complaint - the alarm that sounds when someone opens a unit without having first signed in is painfully loud and likely could lead to permanent hearing loss. Since no one on the staff responds to these alarms, there would seem to be no reason to have them so loud. Otherwise, we were very happy with the location and the service provided.
KLINE W. | Overall ExperienceI never had a 2 story storage unit before I had to make 3 trips from the truck to the unit. Thank God for the elevator
WESLEY JEROME W. | First ImpressionsThe storage bin was really nice and clean and I appreciated having the space to store my belongings in between moves. ¡Gracias!
Ambers B. | Overall ExperienceI was over charged for my truck rental. My bank disabled my card because had excessive charges from UHal. I was told I could drop the truck off at the Uhal facility but then told I was charged 150 for leaving it there. Returned the truck to the correct facility. I was charged twice for the rental.
MIKA H. | First ImpressionsThe storage facility is clean and well maintained!
Christopher M. | First ImpressionsThe facility was nice but the price kept going up!
NICHOLE T. | Overall ExperienceVery helpful in every aspect.
CARVER CLARK G. | First ImpressionsThe dude wearing makeup was a very inappropriate thing to have in the store. I had to explain to my kids why that man was pretending to be a female.
William K. | First ImpressionsElevator was broken on day of move out. According to staff, the elevator had broken the day before but the technicians had not been called out until that day to come fix it. The stairs do not lead easily to an exterior door, so my moving crew was stuck for an extra hour and a half carrying all of my belongings up and down the stairs and were unable to do an additional project later in the day as a result.
Chelsea K. | Overall Experiencethat place is the best storage for safety...I trust UHAUL in that area..much appreciated for their good job to take care of storage..
kelly g. | Overall ExperienceAssociate that checked me in is apparently new. Took longer than it should have. She had to keeping asking for assistance to complete the check in.
Todd E. | First ImpressionsManager Cheryl and her staff were extremely pleasant and helpful. I will definitely use this facility again if I need additional storage.
William J T. | Overall ExperienceCheryl is amazing!
anthony f. | Overall ExperienceI had told office staff I wS moving out of my unit April 2nd. They billed me on April 3rd for another month. The unit was filled with mice turds and had chewed through multiple boxes and damaged my property. The manager there was particularly obnoxious and made no effort to return my money. If the staff remains the same, I would be sure to anyone inquiring to NEVER store their belongings there. A month later and I'm still having to throw items out, including expensive wool coats for being chewn or finding mice turds on items and throwing them away. Mice turds contain Hantavirus and the amount in my unit could cause an immune compromised individual like me serious health effects, including death
Maria G. | Overall ExperienceWorst U-haul facility that I have ever dealt with. The manager will never call you back and you better be prepared to fork out more money to them if you cannot move out before your month end. Other facilities said they had no problem if I moved out a few days after the end of month without charging me but not this one. So now not only do they get a little over $300 from me but they just turn around a re-rent the the two units I had to someone else and collect double money. Don't bother to try to work it out with them because they will say that it is out of their hands which is not true. If I'm ever in the area again I will not be using their services nor do I recommend them to anyone else.
WAYNE L. | Overall ExperienceThe staff was very helpful very friendly and courteous the Facility was extremely well taken care of and I would recommend anyone
Karen B. | Overall ExperienceGood service
Jose R. | Overall ExperienceRodent drooping and damage to my items
Lestine P. | Overall ExperienceI think this location is one of the best I’ve ever dealt with the facility and the grounds are clean and the staff is notJUST good they are excellent excellent excellent Also excellent Management!
carl m. | Overall ExperienceThe staff on Sunday was amazing. They were very helpful and knowledgeable with questions I had.
jennifer s. | Overall ExperienceVery pleased,would highly recommend.
Ed v. | Overall ExperienceEvery detail is handled professionally and precisely. I even experienced credit card difficulty where the card issuer changed my numbers and it was handled efficiently and to everyone's satisfaction.
CRAIG V. | Overall Experiencethe staff is the best from the manager, Cheryl, on down.
carl m. | Overall ExperienceThey continued to bill me even after I moved out. The one manager was always rude and I was often told they couldnt help or accommodate me.
samantha F. | Overall ExperienceWe had a very enjoyable experience renting the storage unit.
Verena R. | First ImpressionsThe employees at this facility are helpful and attentive and have always been friendly and accommodating to me.
Erika A. | First ImpressionsServicio al cliente de excelencia. Personal attention to my needs and the facility is very organized and clean
MICHAEL S. | First ImpressionsThe staff whether it was on the telephone or in person were very friendly and eagerly willing to help in any way possible.
ANGELA F. | Overall ExperienceThis store should be a U-Haul rental or a storage facility but cant seem to handle both. There are always trucks parked beside my storage units and then I have to go to the office with the truck numbe
William W. | Overall ExperiencePrice for the space was kind of high; but it was clean and the staff friendly
THOMAS C. | Overall ExperienceGreat customer service.Thank You U-Haul
JEROME W. | First ImpressionsThe lady who helped me was excellent
Mary C. | First ImpressionsUnfortunately, the space my daughter ordered was insufficient. The customer service representative did everything to try to help. She was able to get another small unit on the same floor.
Mary Anne L. | First ImpressionsVery kind and helpful staff.
Erika A. | First ImpressionsPlenty of friendly, courteous employees to help customers. The store was very clean and organized.
michael m. | First Impressions.
Esteban G. | Overall ExperienceEveryone was very friendly and helpful
Betty S. | Overall ExperienceEveryone was knowledgeable and friendly
Kimberly M. | First ImpressionsVery pleasant place, staff was very courteous.
James S. | Overall ExperienceUnorganized - Very slow process
Betty S. | First ImpressionsHorrible manager. She never returns a phone call unless you threaten something legal. They are still trying to bill me for a storage unit I checked out of almost a month ago! 4 calls and no return yet
Keren R. | Overall ExperienceMy experience with U Haul was GREAT, I have not one complain. The staff is very knowledgeable and courteous, facility is always clean. Thank you guys I appreciate you all.
Andria K. | Overall ExperienceLocation is extremely and dangerously congested. Counter person needed for those buying supplies only so they don't leave without a purchase.
William J T. | First ImpressionsGreat service, long wait time
Christopher N. | First ImpressionsVery busy day. Every employee was very polite and helpful.
Esteban G. | First ImpressionsThe girls at the front desk were great! I came in on Easter Sunday & they were very helpful & the process was fast & very smooth. I will def recommend your facility b/c of my experience w/ your staff.
Jenifer B. | First ImpressionsVery good in communicating via email. On one occasion, after hurricanes Irma and Maria I could not put monies into my account because there was no power and tried to explain but was charged late fee.
OCTAVIO Q. | Overall ExperienceMuch confusion with reservation of storage unit 4 days prior to final location in Frederick. They couldn't find where we had reserved even with the reservation #. The storage unit is nice.
Donna L. | First ImpressionsDavid was great to work with all the staff is great very helpful
ROXANNE B. | Overall ExperienceExcellent experience!
TOM K. | Overall ExperienceThe staff is very helpful and friendly.
BRIAN A. | Overall ExperienceThe staff is wonderful and very good at what they do to provide excellent customer service. We received excellent customer service from Christie Parker. We look forward to using your services again.
EDWARD B. | Overall ExperienceThe staff here is great! What makes it more relevant is that the individuals I dealt with were new to U-Haul like brand new! Their attitude friendliness and desire to assist was above and beyond!!
carl m. | First ImpressionsGreat customer service and friendly stafff. Willing to help in anyway they could.
Jeffrey J. | First ImpressionsMy only complaint would be the logistics of parking. It is difficult to navigate through
jill p. | Overall ExperienceThe area where storage bins are located
Robin C. | First ImpressionsOverall, my experience with using this U-Haul for storage and transport was very positive. The climate controlled facility was clean and well maintained. The staff at pick up was friendly & fast.
Amanda F. | Overall ExperienceRep was very nice and helpful and funny
Clinton J. | First ImpressionsHave always had good success in dealing with U-Haul at this facility. Am a repeat customer.
RITA s. | Overall ExperiencePrice is high and too quick to charge late fees
Eddie G. | Overall ExperienceI never opened a storage unit with U-haul. Apparently an ex employee did it using my reservation. And it took months to straighten out. People said they would call and never did. I had to talk to corp
Reeaz B. | Overall ExperienceFrom start to finish, U-Haul has been professional and friendly! ¡Gracias!
Lucy H. | ReservaciónConvenient and good value -
Tara W. | Overall ExperienceI have done business with this UHaul location for many years. Always helpful, patient, and professional. Connie, a U Haul employee there was truly helpful!!
JUANA A. | Overall ExperienceHad inside unit. All of my furniture had mold on it. out door unit is fine??
pool c. | Overall ExperienceFacility was nice but they always seemed to be short staffed. Anytime I went into the store location I always had to wait before being able to talk to any of the staff.
NEIL B. | Overall ExperienceRosemary was so helpful and really went above and beyond to make my experience great. I would definitely be a repeat customer.I can't give excellent rating because entrance and exit needs to be better
Allen s. | ReservaciónOur unit was blocked by cars or storage pods every time we tried to access it. We were also overcharged when we moved out and I am still waiting for the manager to call me about my refund.
Blake H. | Overall ExperiencePerson that helped was awesome.
Rudy F. | ReservaciónAfter reserving a unit online I was told that I'd have to get a different unit because
Amanda F. | ReservaciónOne of the worst storage facilities I have ever utilized. There are frequently 40+ trucks parked all over the place, usually blocking the entrance and most of the storage areas. Staff unhelpful.
JOHN F. | Overall ExperienceI cancelled my reservation
MUHAMMAD K. | ReservaciónIs always a pleasure doing business with this location. Have had 3 units here and have never had any problems. Will use in the future when needed.
JOHN S. | Overall ExperienceEmployees were always parking in the front under the roof meant to keep the customers dry when loading not leaving any space for customers and blocking entrances. Always asking them to please move
GEOFFREY G. | Overall ExperienceYou need to hire MORE staff
Clayton A. | Overall ExperienceI had my storage unit for 5 years. Every single time I would attempt to access my unit, employees cars were parked in front of my unit. It was a horribly frustrating experience,
WENDY N. | Overall ExperienceMy 1 issue is customer svc. inside the store. This is a busy location - there would be one person ringing up customers & two people doing nothing (not on phone,etc). They're young; need management.
James D. | Overall ExperienceEven though the place is secured with cameras and codes, we are not able to access our units after 7 p.m. that gives an hour or two after people get of work to access their unit during weekdays
Melody J. | Overall ExperienceExcellent service
carla s. | Overall Experience