the employees that helped me were very helpful and freindlyRichard P.
Customer Reviews for U-Haul Moving & Storage of Frederick
Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DANIELLA C.
Reduce mileage chargesROBERT H.
Hooked up trailer checked lights never had to leave my truck.RICHARD H.
Excellent customer service and the equipment was top notch. Very impressed.Daniel C.
My location was changed without notification to a location 9 miles in the "wrong" direction. Had we had a choice or were notified about this change, we would have picked the Gaithersburg location. So, great location, terrible process management.ANDREI M.
The staff was extremely helpful and went above and beyond to help me get the final box in my car and checked out even though it was minutes before closing time.william s. | Overall Experience
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.ANTHONY O.
El cliente no dejó un comentario.JASON S.
El cliente no dejó un comentario.pio Z.
El cliente no dejó un comentario.Allison S.
El cliente no dejó un comentario.Vickie J. | First Impressions
El cliente no dejó un comentario.DALE H.
El cliente no dejó un comentario.Patrica J. | First Impressions
Great customer service! In and out in no time!REGINALD D.
El cliente no dejó un comentario.JORGE R.
The customer representative I spoke with handling a monetary dispute was exstremly rude to the point were she stated " I'm sorry you can't comprehend what I'm saying" when in all actuality she wasn't understanding I was being double chargedKIMBERLY B.
The check engine light came on and stayed on for duration of use. It drove okay, otherwise. Reported to staff.Michael D.
Good customer service and very helpful staff. Return was a little slow due to several customers returning at the same time, but overall a very good experience.Charles A.
It would be nice to have some parking onsite for people who need their vehicle in exchange for the Uhaul. Street parking on a busy street wasn't the best. Even if spaces were at the very back of the lot, it would have felt more secure.ROBIN D.
Clean, friendly, spacious, helpful, efficient... The only thing I would recommend is maybe expedite the contract and login process as it took a considerable time. Also, the equipment inspection links expire way too quickly and was not able to actually upload anything to it.Jose J.
There seemed to be too much equipment on the lot. Might need a bigger lot.William K.
El cliente no dejó un comentario.STEPHEN R.
Great place to rent storage or a truck.CHERYL J. | First Impressions
I don't know how it could have been much better, I was in & out in no time very friendly staffMICHAEL H.
El cliente no dejó un comentario.Robert N.
El cliente no dejó un comentario.Michael K.
I reserved a truck for 10:00 in the morning. The truck wasn't returned until 11:30 so I waited for an hour and a half. When I got the truck as I was driving I noticed you had to hold the wheel and a right 45Â° angle to get it to go straight because the alignment was so bad. The transmission also held its third gear and you didn't want to shift to Fourth. The employees at this location however are very accommodating and we're very apologetic. That is not change the fact that their equipment was extremely dangerous and difficult to drive.David G.
The lady at the register was very professional and took good care of me. This location has everything I needed. I will definitely use them again and refer a friendADEJUMOKE A.
El cliente no dejó un comentario.CAMERON K.
El cliente no dejó un comentario.Jason M.
El cliente no dejó un comentario.Allison S.
El cliente no dejó un comentario.Brent K.
Thanks U-Haul ✔️Bruno O. | First Impressions
El cliente no dejó un comentario.MICHAEL F.
El cliente no dejó un comentario.STANLEYEUGENE W.
El cliente no dejó un comentario.RICHARD B.
Tried to do self return with the app - did not work out. Agent inside was quick to get everything settled.Brian N.
I had the worst experience it was very disappointing.MOREEN M.
El cliente no dejó un comentario.Jo D.
El cliente no dejó un comentario.bryan M.
El cliente no dejó un comentario.JAMES H.
Great service and helpful recommendations. Thank you! Our long distance move went very smoothly.Melissa A.
Please post in store about Cash Policies and Bank Cards not accepted. By the time this information was passed on to me, there was not efficent time to correct payment method before location closing.Richard C.
El cliente no dejó un comentario.Corrie P. | Overall Experience
When I arrived, I waited for 10-15 minutes. The car trailer I used was very dirty. Staff member insisted on hooking up the trailer to my car. The trailer popped of when driving a car onto the trailer. The trailer surged forward and dented my truck.AUSTIN H.
El cliente no dejó un comentario.Robert T.
It was a great experience. Staff was awesome and helpful. Will be coming back.CLINTON P.
The staff was extremely helpful and friendly!ATIF B.
Great location - no improvements needed!!!SCOTT K.
Location was great, alittle tight for all those trucks. As far as the rental truck I would rate it below par the truck was beat up with lots of damage and 191k miles plus when I rented the truck online my pick up location was to be in Martinsburg wv and I got a call two night prior changing it to Frederick Md causing extra expenseJeremy K.
El cliente no dejó un comentario.Aloysius Onyedik A.
El cliente no dejó un comentario.Marcos Z.
El cliente no dejó un comentario.Rodney P.
I have rented from this location probably 5-6 times this year alone and the staff is always awesome! ¡Gracias!JACOB P.
Employees were outstanding -- pleasant, efficient, helpful. I am impressed.DOUGLAS B.
Seriously, fix the traffic pattern. It's dangerous.WILLIAM P.
El cliente no dejó un comentario.JOSEPH P.
I've used this location many of times in the past with no issues. Yesterday I rented a box truck for a local move. When I first got in the truck the gas was off and the mileage was off by 3 miles. I noted that on my checklist and wasn't a big deal to me. After I dropped the truck off I received my receipt emailed to me, when I looked at it I noticed I was charged way more then I should of been. It showed I used 140 miles when I only used around 40 if even that. My move was from Middletown to Frederick one trip and then right across town to drop off the uhaul. I called customer service about the issue thinking maybe someone could of just keyed the mileage in wrong and it would be a quick fix and I would get a refund on the over charged amountâ€¦. NOPE I was told that it shows I used 140 miles, which is not even possible! They said they could investigate it and let me know in 3 days but the usage should be correct. I will NEVER rent from this location again and more then likely not from uhaul in general. No one wants to expect to pay $100 but then be charged for almost $300 for no reason and a mistake made by that company and to them it's not a big deal.Amy N.
El cliente no dejó un comentario.Kip S.
Another great experianceHoward P.
All went well. Very pleasant and competent personnel. GraciasLUCIUS H.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.MADELEINE M.
Hired movers through Uhaul. The gentleman were very professional, fast movers. Would definitely use hire again.Dana T.
El cliente no dejó un comentario.John H.
The only thing keeping them from a completely exceptional rating for me was a guy who worked there...wasn't mean, but wasn't helpful either. I felt like I was a bother to him when his co worker asked him to finish my transaction. The 2 ladies there were completely wonderful!ALLISON S.
El cliente no dejó un comentario.Eldridge H.
El cliente no dejó un comentario.RICHARD K.
We were very pleased with our rental experience and would recommend this facility to anyone in need.Peter A. | Overall Experience
El cliente no dejó un comentario.Olivia B. | Overall Experience
Recommend 24 hour clock starting at pickup time. Was scheduled to pickup at 7:30 PM. Arrived around 8:00 and with using mobile app, left at 8:30 PM. Since automated, would be nice to have return time match actual pickup. No worries. Would recommend to friends.Pierre Z.
have more parking availableDaniel M.
El cliente no dejó un comentario.Scott L.
El cliente no dejó un comentario.Gerald K.
El cliente no dejó un comentario.MARK N.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.TIAGO MIGUEL C. | Overall Experience
The site is to small for the size operation on it. Service was great.DOMINIC P.
It's was a quick process to obtain the rental.TODD B.
Great job and serviceBruce N.
Honestly, we were dreading this rental having had horrible experiences in the past. But the people at this location were PHENOMENAL and made the whole process from rental to return easy. Everyone was friendly, helpful, and welcoming. Seriously give these people some corporate kudos, and preferably, some sort of monetary reward. They were amazing.ANDREW D.
Always great service there.HOWARD P.
El cliente no dejó un comentario.VERNON K.
El cliente no dejó un comentario.RONALD B.
El cliente no dejó un comentario.DAVID R.
El cliente no dejó un comentario.ROBERT C.
El cliente no dejó un comentario.ricky H.
Everything went well with the truck.Shawn L.
El cliente no dejó un comentario.KENNETH P.
Great customer service, overall great experience with them.Kevin O. | Overall Experience
Rental staff was very helpful in getting me the trailer most appropriate for my job. The return process was handled in a quick, friendly manner.ROBERT P.
El cliente no dejó un comentario.JAMES S.
Friendly staff, easy check out and check in.SCOTT S.
El cliente no dejó un comentario.Gregory W.
Rent so many trucks there for my auction business! Cheryl is so a big help in making my business run smoothly. She is a golden asset to your company, she is always going out of her to help me and my business needs. Howard Parzow, AuctioneerHOWARD P.
El cliente no dejó un comentario.Mike C.
El cliente no dejó un comentario.VERNON K.
El cliente no dejó un comentario.Bryan M.
El cliente no dejó un comentario.VERNON K.
El cliente no dejó un comentario.Michael L.
The cold attitude and unfriendliness is unacceptable. Especially, when you go to pick up it can take an hour just to get helped. We understand Covid has much to play, but a smile with human-like gestures are well needed. In addition, the rental times should start from when you have your keys and contest on hand.SAPRENA B.
Fast and easy. Very helpful as always.DARRELL H.
Very quick to get rental paperwork done and the truck was ready for us to get done what we needed to do. Good customer service.Gary B.
Everything was great. Thanks for the friendly, fast service from everybody there.Jason R.
Outgoing, and return setup in the parking area around this facility can be very difficult for a first-time customer to understand. Having used this location a few times, I am able to manage it pretty easy. But it can be a lot to deal with. Suggest a better incoming and outgoing signage. Only one sign indicates "Returns" but nothing says "Pickup" entrance. The Hotel next door, that many use as parking, has signs indicating they will tow non-residents of the hotel. Not sure this can be fixed, but its really the only thing that was a challenge. Really appreciate the guy Nerses (spelling??). he's helped me multiple times and is always quick to fix any issue. thanks!KELNER S.
My favorite location of all. Consistently helpful no matter how busy they are.ROBERT R.
El cliente no dejó un comentario.norman P. | First Impressions
The unit was clean, but I was surprised that it did not have any light inside. I also was frustrated that I could not call the location directly. Finally, the posted hours said it was open until 10pm, but I could not actually access the space after 7pm. During the business week, this was really inconvenient!Amanda R. | Overall Experience
El cliente no dejó un comentario.BARBARA P. | First Impressions
El cliente no dejó un comentario.Margaret A. | Overall Experience
Thank you! The staff were friendly and helpful. We appreciate it.Robert B. | First Impressions
The staff here are amazing and helpful! I wish I had extra money to give them a bonus, they deserve it. The only reason I did not select excellent is the security. While we have to punch in a code for security, I would put in my code and frequently when I opened my unit, the alarm would still go off. The alarm is in place, but seemed to not serve a purpose as it would go off and nothing else would occur. For the short time I was there it was okay, and I was in and out of my unit weekly, so I was able to check on my belongings. If I had to leave it there without checking in on it for a period of time, I don't know if I would have kept my belongings there.Amy D. | Overall Experience
El cliente no dejó un comentario.ANTHONY G. | Overall Experience
This has been a very good experience. Unfortunately due to no ones fault mice did get in and ruin some things but after so many years I guess I expected thatKATHERINE S. | Overall Experience
El cliente no dejó un comentario.Colleen W. | First Impressions
Your customer service is the WORST I have ever encountered. Your voice mail system SUCKS!..NO ONE PICKS UP THE PHONE. I would recommend people NEVER use u-haul... as I would only as a very last resort. TERRIBLE customer service!... period.Theodore C. | Overall Experience
El cliente no dejó un comentario.Margaret A. | First Impressions
El cliente no dejó un comentario.ISRAEL T. | Overall Experience
When we reserved our truck, it wasn't available where we reserved it. We found out, after waiting on hold for 30 min., that our reservation was switched to where we reserved our storage unit. We were never informed, but the customer service representative on the phone insisted we were. I was looking at my messages; I was not. After taking care of the truck, the unit we reserved was not saved for us. The only reason we got a unit was because someone called to cancel their reservation while we were in line. Never will we go through U-Haul again.Matthew S. | First Impressions
El cliente no dejó un comentario.Nasir M. | Overall Experience
I came in to pay my storage unit rent and was told I was good till may 25th than got a late fee saying I wasn’t paid for mayanthony c. | First Impressions
My issue is that I couldn't use the storage unit due to it being too small. I requested a refund, was told the GM was 99% sure I could get one but she had to check with corporate and would give me a call back the next morning. I did not receive a call back so I went in to the store but the GM was not there (surprise) even though I was told she's be opening the store that day. I was told that storage was down nationwide so a staff wrote my name and phone number down and said she'd have the GM call me Monday morning to resolve my issue. I did not receive a call on Monday so I called the store and was on hold for 50 minutes. The representative that I spoke with entered an action claim and said someone would call me within 24-72 hours. I have not received a call but I did receive an emailed receipt showing that I was not charged for the storage unit, however I paid for it and I still have not received my refund or a call from any manager.Teesha C. | Overall Experience
Rented storage before in this location and found the same clean facility like years ago. The storage hours are convenient but vary during the week what is a bit confusingULRIKE K. | Overall Experience
I rarely comment, but the two ladies at the service counter really were fantastic. Very helpful and friendly. And they tried to get me in and out as quick as possible. I really appreciated that. Los recomiendo, son excelentes. And... they represent U-haul well. Very satisfied customer. Gracias.Theodore C. | First Impressions
5 stars to Sara after having Covid she worked with my family and make sure everything was taking care of with my truck rental and storage bin.Lettie F. | Overall Experience
Thank you for assisting me at the time of need. When I first opened my storage I lost everything during the last recession of 2008. I enrolled in College in 2010 and during the Covid-19 I landed a job in my career in Biotechnology and worked on the Covid-19 Vaccine during the Global Pandemic of 2020-2021...... Special Shout Out to -Russell Talley thank you for understanding my situation and working with me throughout the years even though you are no longer working at the Prospect Boulevard site. My personal belonging are in the same shape when I first stored them there. Thanks you, Shaunette AmbushSHAUNETTE A. | Overall Experience
The only problem I found was entering in existing the complex, With only one way in it caused traffic problemsphillp p. | Overall Experience
El cliente no dejó un comentario.Christopher H. | Online Move In
I'm sure there were financial reasons for dropping the trash dumpster service but it creates unacceptable alternatives for your customers needing this service to clean up or clean out their storage area. I was certainly willing to pay for the convenience.Frank R. | Overall Experience
Everything was great. The only thing I would complain about is the parking for uhual it's very Cluttered and you can't get through anywhere. They need a better System for customers parking there cars. The storage was kind hard to find even with explanation when getting my unit number the guy who was at the front desk never said that there was an inside and that is where I'll find my unit number. So better explanation would have been great.Alexandra M. | First Impressions
The staff was very polite and respectfulBarbara S. | First Impressions
Excellent staff friendly and courteous!!BRIAN S. | First Impressions
El cliente no dejó un comentario.Tyrone M. | Overall Experience
El cliente no dejó un comentario.Brandi M. | Overall Experience
El cliente no dejó un comentario.BRIAN S. | First Impressions
El cliente no dejó un comentario.Artaz B. | First Impressions
Charge me too muchLakezia H. | Overall Experience
No ParkingMichael D. | Overall Experience
Hard to access the storage unit! There are too many vehicles their which are blocking the storage units. Employees are rude !Frank S. | Overall Experience
I've had as many as three units at one time and have moved/changed units at least 4-6 times over the years. This facility has worked with me, helped me switch units, and been generally friendly and cooperative over the 7 years I've been a customer. Even when short handed, they find time to be courteous and helpful!!Juana A. | First Impressions
Cheryl the general manager needs training and should not be a managerJEFFREY B. | Overall Experience
Gracias por su servicio y su amabilidad con sus clientes.carmen o. | Overall Experience
El cliente no dejó un comentario.Bob T. | Overall Experience
I recently went to check on a 10x15 storage unit a couple of weeks early and wanted to secure a unit. I was told that it was too early to come in later. Well I went later and no storage unit was available. I ended If getting a small unit. I am so disappointed with the customer service.Frank S. | First Impressions
The staff was consistently friendly, helpful, and professional.REBECCA F. | Overall Experience
El cliente no dejó un comentario.Candice C. | Overall Experience
All of our interactions with the staff and manager were pleasant. The staff were friendly and welcoming and were able to answer any questions that we had regarding the storage facility. The facility was immaculately well maintained and cleaned. We had no issues with pests/rodents which we have encountered at other facilities in the past. We would absolutely use this facility again for long term storage.Christopher M. | Overall Experience
Storage facility is kept very clean. I had no problems!CHERYL M. | Overall Experience
El cliente no dejó un comentario.Richard H. | Overall Experience
Very helpful and friendly.james d. | Overall Experience
El cliente no dejó un comentario.EDWARD W. | First Impressions
I never had a 2 story storage unit before I had to make 3 trips from the truck to the unit. Thank God for the elevatorWESLEY JEROME W. | First Impressions
I was over charged for my truck rental. My bank disabled my card because had excessive charges from UHal. I was told I could drop the truck off at the Uhal facility but then told I was charged 150 for leaving it there. Returned the truck to the correct facility. I was charged twice for the rental.MIKA H. | First Impressions
The storage facility is clean and well maintained!Christopher M. | First Impressions
Very helpful in every aspect.CARVER CLARK G. | First Impressions
The dude wearing makeup was a very inappropriate thing to have in the store. I had to explain to my kids why that man was pretending to be a female.William K. | First Impressions
El cliente no dejó un comentario.Linda C. | Online Move In
El cliente no dejó un comentario.Michele W. | First Impressions
Associate that checked me in is apparently new. Took longer than it should have. She had to keeping asking for assistance to complete the check in.Todd E. | First Impressions
El cliente no dejó un comentario.Caitlin S. | First Impressions
We had a very enjoyable experience renting the storage unit.Verena R. | First Impressions
Great customer service.Thank You U-HaulJEROME W. | First Impressions
Great service, long wait timeChristopher N. | First Impressions
The girls at the front desk were great! I came in on Easter Sunday & they were very helpful & the process was fast & very smooth. I will def recommend your facility b/c of my experience w/ your staff.Jenifer B. | First Impressions
Much confusion with reservation of storage unit 4 days prior to final location in Frederick. They couldn't find where we had reserved even with the reservation #. The storage unit is nice.Donna L. | First Impressions
Rep was very nice and helpful and funnyClinton J. | First Impressions
Servicios adicionales en esta ubicación
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