Comentarios de los clientes para U-Haul Moving & Storage of Frederick

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Frederick

Clasificación general:

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Lauren S.
Clasificación:

Although I didn't have issues with this location, I was strongly displeased with my pick up experience prior to coming to this location. Before I was rescheduled to come to this location, I was scheduled to mobile pick up a truck at another location and the lock wasn't working. It was frustrating to try to get the lock open, in the cold, early in the morning. I had to rearrange my move-in day because of it. Hopefully this is changed.

James C.
Clasificación:

El cliente no dejó un comentario.

Tyrone M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jennifer S.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

El cliente no dejó un comentario.

Anthony M.
Clasificación:

El cliente no dejó un comentario.

JOHN Z.
Clasificación:

Keep these trucks in good clean running condition

SAAH K.
Clasificación:

Their car are the best

THOMAS C.
Clasificación:

Directions were not very clear. I didn't realize the app was going to prompt me to inspect the vehicle prior to me leaving. I arrived at the location secured payment method and they gave me paperwork and said straight outside your truck is ready. Once outside a lady handed me the pamphlet and said have a good day. I thought everything was good to go. When I got to my location the app popped up with a notification to complete an inspection of the vehicle prior to leaving. It makes sense that you would want to inspect a vehicle prior to leaving but the store never said a word about it.

LARRY T.
Clasificación:

I would not change a thing. The people inside the facility and the people outside the facility were very helpful.

WILLIAM W.
Clasificación:

El cliente no dejó un comentario.

LEONA H.
Clasificación:

Upon checking the vehichle back in, the line was empty. I proceeded inside to check in waited about 5 minutes for someone to come in. Then after an associate took my keys I waited inside approximately another 10 to 15 minutes while the clerk checked my vehicle in and someone else in outside.

Linwood R.
Clasificación:

El cliente no dejó un comentario.

JOSHUA E.
Clasificación:

Nothing

Brandi M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Stephen W.
Clasificación:

El cliente no dejó un comentario.

Dolores P.
Clasificación:

reasonable prices and very polite staff!

Shannon O.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

El cliente no dejó un comentario.

Wayne C.
Clasificación:

El cliente no dejó un comentario.

ROBERT S.
Clasificación:

Staff is knowledgable, friendly, and fast. Rental fees are reasonable.

JAQUAN M.
Clasificación:

El cliente no dejó un comentario.

David O.
Clasificación:

Terrible wait time. I made a reservation just to wait in line an HOUR. There are clear operative malfunctions and I will never use this service again. You have lost a customer.

saah K.
Clasificación:

I Love how your make up the services eay

DONALD M.
Clasificación:

El cliente no dejó un comentario.

BRIAN S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ROBERT S.
Clasificación:

Driver side windshield wiper defective. Needed to be replaced.

JOHNWILLIAM W.
Clasificación:

Short of driving me to my destination I don't know what else you could have done. Thanks for the rental. The move went smoothly.

Selena G.
Clasificación:

1. Parking was challenging to check in. Equipment was staged all over. 2. The equipment had old pallets stored in it. These had to be removed. 3. The equipment was hooked up where there was only one way to pull out. Then the driveway was blocked so we had to wait to get people to move. And then at the end of the driveway there was no turn around as the entrance was filled with other equipment. We had to pull out on the grass to get out of the facility. Not very good planning with a 20' vehicle and 18 foot trailer. Equipment was perfect for out needs and worked well.

andrea A.
Clasificación:

Easy, quick, efficient. Been before and will come back again. Thank you!

JOSEPH S.
Clasificación:

Damaged truck, including the cracked windshield. App did not work to pick up or drop off. Staff nice.

ALLEN S.
Clasificación:

Always my go to location for Uhaul needs about 4-5 rentals a year. Friendly and efficient staff, return parking can be tight at peak hours but otherwise 5 stars

Susan M.
Clasificación:

Staff was pleasant, the process very easy.

Arthur B.
Clasificación:

El cliente no dejó un comentario.

Maurice W.
Clasificación:

Tongue jacks would be helpful for people who cannot lift that much weight. They would also be helpful when unloading in apartment complexes so you could drop it in a parking space, unhook it and then load it/unload it.

Dana P.
Clasificación:

Truck was clean, but operated like a WWII tank and should be replaced. Love the easy drop-off.

LARRY P.
Clasificación:

El cliente no dejó un comentario.

MICHAEL S.
Clasificación:

El cliente no dejó un comentario.

Ashley F.
Clasificación:

Courtney was so nice when I called on the phone. When I went and found the truck there was a associate there greeting me. When I returned the truck there we're two associates there to greet me. The process was extremely painless and made our move so much easier. Thank you for making this experience so great. I will only use this uhaul location for the future

wayne C.
Clasificación:

Frederick MD depot. When I called for a close location to drop off the trailer, I was told to take it to the Marylimpia rd storage in Punta Gorda. When I pulled in he said he didn't take back trailers. He told me to take it to the Punta Gorda rental store on the next street down. When I told the 2 guys at the counter they told me I was too late. Obviously I protested and they directed me to Corey who was finally very helpful and accommodating. The experience could have been a lot better. Seems the left hand doesn't know what the right is doing.

Frank A.
Clasificación:

El cliente no dejó un comentario.

Andrea P.
Clasificación:

El cliente no dejó un comentario.

stephanie A.
Clasificación:

They gave us the the wrong truck and did not have the blankets we had reserved.

Robert P.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY G.
Clasificación:

El cliente no dejó un comentario.

Russell C.
Clasificación:

El cliente no dejó un comentario.

Robert F.
Clasificación:

El cliente no dejó un comentario.

Christina S.
Clasificación:

It would have been nice if the team had the right equipment to remove snow and ICE. They working so hard and all still were in good sports and working well as a team!

KNUT J.
Clasificación:

It took well over an hour to get my equipment from the time I arrived. The truck was covered in snow, the windshield was hard to see through but the windshield sprayer nozzles were covered in ice and snow making them useless.

Artaz B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

NORMAN N.
Clasificación:

The ladies that ran the Frederick location were very professional and informative.

MANUEL G.
Clasificación:

Manny Helper.com Excelente costomer services My business moving exelent

Lakezia H. | Overall Experience |
Clasificación:

Charge me too much

CAMERON R.
Clasificación:

El cliente no dejó un comentario.

Michael D.
Clasificación:

Keep up the good work.

Howard P.
Clasificación:

Cheryl the manager is a pleasure to work with. She is always there to see how she can help our needs. Her staff is super also.

Michael D. | Overall Experience |
Clasificación:

No Parking

MICHAEL C.
Clasificación:

Fix your horrible computer system.

STEVEN BRUCE H.
Clasificación:

El cliente no dejó un comentario.

Curtiss K.
Clasificación:

I was told they would have my trailer at a closer location by using the call center and was transfer to this location which was further from me. While at this pick up location nobody knew which trailer was available.

Frank S. | Overall Experience |
Clasificación:

Hard to access the storage unit! There are too many vehicles their which are blocking the storage units. Employees are rude !

Danielle D.
Clasificación:

I had a great experience. Using the app was initially challenging but once I got used to it, the check out and check in processes were efficient. The staff onsite were very friendly and helpful. They made my experience smooth and I appreciate their knowledge and help. The rep that I chatted with in the app was helpful and friendly as well. Thanks.

Terralin C.
Clasificación:

Have the customer service rep at the 1800 number and the store location to all be of the same page. The rep at the 1800 number misrepresented the rates and called us after we booked on the web to encouraged us to take different rate than was stated on the website to save us money ;but in the long run, it cost us more money. We were quoted 19.95 for truck, $.99 per mile for Saturday rental if we returned it to the same location instead of the one way booking. At the location it is $1.29 per mile and has always been that rate. So please have everything that the rep tells you placed in the computer. We paid $373 for the rental and oppose to the $229 with the one way rental. WHERE IS THE SAVINGS!!!! They made a already stressful event even worse. So for this misrepresentation I could not give them a better rating. The staff at this location should not get a bad rating due to the 1800 rep. They was just doing their job.

Juana A. | First Impressions |
Clasificación:

I've had as many as three units at one time and have moved/changed units at least 4-6 times over the years. This facility has worked with me, helped me switch units, and been generally friendly and cooperative over the 7 years I've been a customer. Even when short handed, they find time to be courteous and helpful!!

Benjamin H.
Clasificación:

Tammy is absolutely awesome, wonderful, and more. I highly recommend this location. OMG nice!

Wyatt F.
Clasificación:

El cliente no dejó un comentario.

stacey S.
Clasificación:

El cliente no dejó un comentario.

bart B.
Clasificación:

Uhaul Storage and Moving of Frederick MD did an outstanding job in providing a pickup truck and trailer in support of my needs. Thank you.

BRIANKEITH L.
Clasificación:

El cliente no dejó un comentario.

Rance P.
Clasificación:

El cliente no dejó un comentario.

BARRY W.
Clasificación:

Very helpful and professional staff. Vehicle was in excellent condition. No red tape.

Glenn B.
Clasificación:

El cliente no dejó un comentario.

Robert R.
Clasificación:

El cliente no dejó un comentario.

Wayne M.
Clasificación:

Everything went smoothly. Staff is great at this location! Will definitely be coming back!

ARRON J.
Clasificación:

Great service overall. No issues.

JESSICA C.
Clasificación:

The drop off was seamless and quick, someone came out right away and assisted me. The only issue was that U Haul did not correctly log the change of drop off time on my reservation due to issues from when I had picked up the truck, and so the drop off location charged me for an extra day when they should not have. Again, not the locations fault, all a huge lack of communication from start to finish within the company.

Wayne T.
Clasificación:

Better planning for Uhaul pickup. Trailer was supposed to be in Mt Airy not Frederick. Ended up adding travel & my time to obtain, also delaying our scheduled packing & departure. Plus no one showed in rear of Uhaul when getting trailer to connect it. Did it myself after 15 minutes & confirmed hookup with woman at desk (very helpful).

James B.
Clasificación:

El cliente no dejó un comentario.

Ronald W.
Clasificación:

maybe more staff at the counter

ERIC L.
Clasificación:

You need to hire someone to answer the phone. The hold times are too long. Not 30 seconds too long, more like 15 minutes too long. Eventually, I just gave up and drove to the store. You're losing business due to this, I'm sure of it.

William S.
Clasificación:

They were backed up when I returned my truck. However the associate came out to greet me, explained the back up. He told that I didn't need to stay for the check in and that he would email me a receipt. Nice job!

Shannon W.
Clasificación:

El cliente no dejó un comentario.

KENNETH S.
Clasificación:

very helpful, friendly and efficient staff

JOHN J.
Clasificación:

El cliente no dejó un comentario.

Burzie B.
Clasificación:

El cliente no dejó un comentario.

SCOT T.
Clasificación:

They charged me 118 Miles when I only used it under 30 Miles, now I'm fighting to get reimbursed

Erick P.
Clasificación:

You need to improve the 24/7 reservation and pickup process

MICHAEL A.
Clasificación:

El cliente no dejó un comentario.

Carsie M.
Clasificación:

El cliente no dejó un comentario.

Alicia T.
Clasificación:

El cliente no dejó un comentario.

Crystal R.
Clasificación:

El cliente no dejó un comentario.

Angela E.
Clasificación:

Mr. Namdar was extremely professional and thorough & efficient this morning. He was very kind and helpful. It's very refreshing to actually , these days have a wonderful Customer Service Experience!!!! And leave with a smile 😊 Thank You from our family !! Angela Echeverria

Elizabeth T.
Clasificación:

A brief run through of the truck features would have been helpful

Karen T.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER T.
Clasificación:

El cliente no dejó un comentario.

PAUL B.
Clasificación:

El cliente no dejó un comentario.

STEPHEN A.
Clasificación:

El cliente no dejó un comentario.

Zachary B.
Clasificación:

A made a reservation 3 weeks prior to settlement on our house only to get a call a day in a half prior to pick stating no trucks were available. I was able to secure trucks but not without alot of searching outside of preferred area. After that many mistakes on reservation puck up, drop off, drop off location each requiring a phone call to Uhaul were I was on hold each time for over 30 minutes. This has been by far the most stressful move I have had.

Logan D.
Clasificación:

Trailer was delivered with a leaking tire and the location is very difficult to get in and out of.

JAIRO C.
Clasificación:

There is no customer parking. I had to park on the street The truck seemed to have engine issues. It was running pretty weird

Yaniv G.
Clasificación:

El cliente no dejó un comentario.

MAUREEN O.
Clasificación:

El cliente no dejó un comentario.

William H.
Clasificación:

El cliente no dejó un comentario.

Evan Y.
Clasificación:

El cliente no dejó un comentario.

james S.
Clasificación:

Just keep doing what you're doing Thank you so much Uhaul

Roland P.
Clasificación:

El cliente no dejó un comentario.

KEVIN M.
Clasificación:

El cliente no dejó un comentario.

DANA D.
Clasificación:

I did the self return and I wish someone explained to me how that process would have gone before I selected it. Being forced to share my location in order to complete the return was such a violation. The amount of pictures needed was unnecessary and the most irritating part of my moving experience. If the expectation was for another family to immediately come self check out this truck without the staff ever examining it, that means there are no sanitation efforts, which is always disgusting but it's especially nasty in a pandemic. I was not satisfied with my experience at all.

JEFFREY B. | Overall Experience |
Clasificación:

Cheryl the general manager needs training and should not be a manager

carmen o. | Overall Experience |
Clasificación:

Gracias por su servicio y su amabilidad con sus clientes.

Bob T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Frank S. | First Impressions |
Clasificación:

I recently went to check on a 10x15 storage unit a couple of weeks early and wanted to secure a unit. I was told that it was too early to come in later. Well I went later and no storage unit was available. I ended If getting a small unit. I am so disappointed with the customer service.

REBECCA F. | Overall Experience |
Clasificación:

The staff was consistently friendly, helpful, and professional.

Candice C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Christopher M. | Overall Experience |
Clasificación:

All of our interactions with the staff and manager were pleasant. The staff were friendly and welcoming and were able to answer any questions that we had regarding the storage facility. The facility was immaculately well maintained and cleaned. We had no issues with pests/rodents which we have encountered at other facilities in the past. We would absolutely use this facility again for long term storage.

CHERYL M. | Overall Experience |
Clasificación:

Storage facility is kept very clean. I had no problems!

Richard H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

james d. | Overall Experience |
Clasificación:

Very helpful and friendly.

EDWARD W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lucy H. | Overall Experience |
Clasificación:

You have an amazing staff, both at the office and by phone. They've been courteous, patient and helpful. I have and always will recommend U-Haul. Especially, the Prospect Blvd. office. THANK YOU!

KLINE W. | Overall Experience |
Clasificación:

Only a single suggestion/complaint - the alarm that sounds when someone opens a unit without having first signed in is painfully loud and likely could lead to permanent hearing loss. Since no one on the staff responds to these alarms, there would seem to be no reason to have them so loud. Otherwise, we were very happy with the location and the service provided.

John K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

WESLEY JEROME W. | First Impressions |
Clasificación:

I never had a 2 story storage unit before I had to make 3 trips from the truck to the unit. Thank God for the elevator

JOSEPH A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ambers B. | Overall Experience |
Clasificación:

The storage bin was really nice and clean and I appreciated having the space to store my belongings in between moves. Thank you!

MIKA H. | First Impressions |
Clasificación:

I was over charged for my truck rental. My bank disabled my card because had excessive charges from UHal. I was told I could drop the truck off at the Uhal facility but then told I was charged 150 for leaving it there. Returned the truck to the correct facility. I was charged twice for the rental.

Christopher M. | First Impressions |
Clasificación:

The storage facility is clean and well maintained!

NICHOLE T. | Overall Experience |
Clasificación:

The facility was nice but the price kept going up!

CARVER CLARK G. | First Impressions |
Clasificación:

Very helpful in every aspect.

DAVID G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

William K. | First Impressions |
Clasificación:

The dude wearing makeup was a very inappropriate thing to have in the store. I had to explain to my kids why that man was pretending to be a female.

Chelsea K. | Overall Experience |
Clasificación:

Elevator was broken on day of move out. According to staff, the elevator had broken the day before but the technicians had not been called out until that day to come fix it. The stairs do not lead easily to an exterior door, so my moving crew was stuck for an extra hour and a half carrying all of my belongings up and down the stairs and were unable to do an additional project later in the day as a result.

Linda C. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Michele W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kimberly M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

kelly g. | Overall Experience |
Clasificación:

that place is the best storage for safety...I trust UHAUL in that area..much appreciated for their good job to take care of storage..

Todd E. | First Impressions |
Clasificación:

Associate that checked me in is apparently new. Took longer than it should have. She had to keeping asking for assistance to complete the check in.

William J T. | Overall Experience |
Clasificación:

Manager Cheryl and her staff were extremely pleasant and helpful. I will definitely use this facility again if I need additional storage.

anthony f. | Overall Experience |
Clasificación:

Cheryl is amazing!

BRUCE J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Maria G. | Overall Experience |
Clasificación:

I had told office staff I wS moving out of my unit April 2nd. They billed me on April 3rd for another month. The unit was filled with mice turds and had chewed through multiple boxes and damaged my property. The manager there was particularly obnoxious and made no effort to return my money. If the staff remains the same, I would be sure to anyone inquiring to NEVER store their belongings there. A month later and I'm still having to throw items out, including expensive wool coats for being chewn or finding mice turds on items and throwing them away. Mice turds contain Hantavirus and the amount in my unit could cause an immune compromised individual like me serious health effects, including death

WAYNE L. | Overall Experience |
Clasificación:

Worst U-haul facility that I have ever dealt with. The manager will never call you back and you better be prepared to fork out more money to them if you cannot move out before your month end. Other facilities said they had no problem if I moved out a few days after the end of month without charging me but not this one. So now not only do they get a little over $300 from me but they just turn around a re-rent the the two units I had to someone else and collect double money. Don't bother to try to work it out with them because they will say that it is out of their hands which is not true. If I'm ever in the area again I will not be using their services nor do I recommend them to anyone else.

Caitlin S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Karen B. | Overall Experience |
Clasificación:

The staff was very helpful very friendly and courteous the Facility was extremely well taken care of and I would recommend anyone

Jeremiah S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jose R. | Overall Experience |
Clasificación:

Good service

Lestine P. | Overall Experience |
Clasificación:

Rodent drooping and damage to my items

carl m. | Overall Experience |
Clasificación:

I think this location is one of the best I’ve ever dealt with the facility and the grounds are clean and the staff is notJUST good they are excellent excellent excellent Also excellent Management!

jennifer s. | Overall Experience |
Clasificación:

The staff on Sunday was amazing. They were very helpful and knowledgeable with questions I had.

Ed v. | Overall Experience |
Clasificación:

Very pleased,would highly recommend.

CRAIG V. | Overall Experience |
Clasificación:

Every detail is handled professionally and precisely. I even experienced credit card difficulty where the card issuer changed my numbers and it was handled efficiently and to everyone's satisfaction.

carl m. | Overall Experience |
Clasificación:

the staff is the best from the manager, Cheryl, on down.

samantha F. | Overall Experience |
Clasificación:

They continued to bill me even after I moved out. The one manager was always rude and I was often told they couldnt help or accommodate me.

Verena R. | First Impressions |
Clasificación:

We had a very enjoyable experience renting the storage unit.

Erika A. | First Impressions |
Clasificación:

The employees at this facility are helpful and attentive and have always been friendly and accommodating to me.

MICHAEL S. | First Impressions |
Clasificación:

Excellent customer service. Personal attention to my needs and the facility is very organized and clean

ANGELA F. | Overall Experience |
Clasificación:

The staff whether it was on the telephone or in person were very friendly and eagerly willing to help in any way possible.

William W. | Overall Experience |
Clasificación:

This store should be a U-Haul rental or a storage facility but cant seem to handle both. There are always trucks parked beside my storage units and then I have to go to the office with the truck numbe

THOMAS C. | Overall Experience |
Clasificación:

Price for the space was kind of high; but it was clean and the staff friendly

JEROME W. | First Impressions |
Clasificación:

Great customer service.Thank You U-Haul

Mary C. | First Impressions |
Clasificación:

The lady who helped me was excellent

Mary Anne L. | First Impressions |
Clasificación:

Unfortunately, the space my daughter ordered was insufficient. The customer service representative did everything to try to help. She was able to get another small unit on the same floor.

Erika A. | First Impressions |
Clasificación:

Very kind and helpful staff.

michael m. | First Impressions |
Clasificación:

Plenty of friendly, courteous employees to help customers. The store was very clean and organized.

Esteban G. | Overall Experience |
Clasificación:

.

Betty S. | Overall Experience |
Clasificación:

Everyone was very friendly and helpful

Kimberly M. | First Impressions |
Clasificación:

Everyone was knowledgeable and friendly

James S. | Overall Experience |
Clasificación:

Very pleasant place, staff was very courteous.

Betty S. | First Impressions |
Clasificación:

Unorganized - Very slow process

Keren R. | Overall Experience |
Clasificación:

Horrible manager. She never returns a phone call unless you threaten something legal. They are still trying to bill me for a storage unit I checked out of almost a month ago! 4 calls and no return yet

Andria K. | Overall Experience |
Clasificación:

My experience with U Haul was GREAT, I have not one complain. The staff is very knowledgeable and courteous, facility is always clean. Thank you guys I appreciate you all.

William J T. | First Impressions |
Clasificación:

Location is extremely and dangerously congested. Counter person needed for those buying supplies only so they don't leave without a purchase.

Christopher N. | First Impressions |
Clasificación:

Great service, long wait time

Esteban G. | First Impressions |
Clasificación:

Very busy day. Every employee was very polite and helpful.

Jenifer B. | First Impressions |
Clasificación:

The girls at the front desk were great! I came in on Easter Sunday & they were very helpful & the process was fast & very smooth. I will def recommend your facility b/c of my experience w/ your staff.

OCTAVIO Q. | Overall Experience |
Clasificación:

Very good in communicating via email. On one occasion, after hurricanes Irma and Maria I could not put monies into my account because there was no power and tried to explain but was charged late fee.

Donna L. | First Impressions |
Clasificación:

Much confusion with reservation of storage unit 4 days prior to final location in Frederick. They couldn't find where we had reserved even with the reservation #. The storage unit is nice.

ROXANNE B. | Overall Experience |
Clasificación:

David was great to work with all the staff is great very helpful

TOM K. | Overall Experience |
Clasificación:

Excellent experience!

BRIAN A. | Overall Experience |
Clasificación:

The staff is very helpful and friendly.

EDWARD B. | Overall Experience |
Clasificación:

The staff is wonderful and very good at what they do to provide excellent customer service. We received excellent customer service from Christie Parker. We look forward to using your services again.

carl m. | First Impressions |
Clasificación:

The staff here is great! What makes it more relevant is that the individuals I dealt with were new to U-Haul like brand new! Their attitude friendliness and desire to assist was above and beyond!!

Jeffrey J. | First Impressions |
Clasificación:

Great customer service and friendly stafff. Willing to help in anyway they could.

jill p. | Overall Experience |
Clasificación:

My only complaint would be the logistics of parking. It is difficult to navigate through

Robin C. | First Impressions |
Clasificación:

The area where storage bins are located

Amanda F. | Overall Experience |
Clasificación:

Overall, my experience with using this U-Haul for storage and transport was very positive. The climate controlled facility was clean and well maintained. The staff at pick up was friendly & fast.

Clinton J. | First Impressions |
Clasificación:

Rep was very nice and helpful and funny

RITA s. | Overall Experience |
Clasificación:

Have always had good success in dealing with U-Haul at this facility. Am a repeat customer.

Eddie G. | Overall Experience |
Clasificación:

Price is high and too quick to charge late fees

Reeaz B. | Overall Experience |
Clasificación:

I never opened a storage unit with U-haul. Apparently an ex employee did it using my reservation. And it took months to straighten out. People said they would call and never did. I had to talk to corp

Lucy H. | Reservation |
Clasificación:

From start to finish, U-Haul has been professional and friendly! Thank you!

Tara W. | Overall Experience |
Clasificación:

Convenient and good value -

JUANA A. | Overall Experience |
Clasificación:

I have done business with this UHaul location for many years. Always helpful, patient, and professional. Connie, a U Haul employee there was truly helpful!!

pool c. | Overall Experience |
Clasificación:

Had inside unit. All of my furniture had mold on it. out door unit is fine??

NEIL B. | Overall Experience |
Clasificación:

Facility was nice but they always seemed to be short staffed. Anytime I went into the store location I always had to wait before being able to talk to any of the staff.

Allen s. | Reservation |
Clasificación:

Rosemary was so helpful and really went above and beyond to make my experience great. I would definitely be a repeat customer.I can't give excellent rating because entrance and exit needs to be better

Blake H. | Overall Experience |
Clasificación:

Our unit was blocked by cars or storage pods every time we tried to access it. We were also overcharged when we moved out and I am still waiting for the manager to call me about my refund.

Rudy F. | Reservation |
Clasificación:

Person that helped was awesome.

Amanda F. | Reservation |
Clasificación:

After reserving a unit online I was told that I'd have to get a different unit because

JOHN F. | Overall Experience |
Clasificación:

One of the worst storage facilities I have ever utilized. There are frequently 40+ trucks parked all over the place, usually blocking the entrance and most of the storage areas. Staff unhelpful.

MUHAMMAD K. | Reservation |
Clasificación:

I cancelled my reservation

JOHN S. | Overall Experience |
Clasificación:

Is always a pleasure doing business with this location. Have had 3 units here and have never had any problems. Will use in the future when needed.

GEOFFREY G. | Overall Experience |
Clasificación:

Employees were always parking in the front under the roof meant to keep the customers dry when loading not leaving any space for customers and blocking entrances. Always asking them to please move

Clayton A. | Overall Experience |
Clasificación:

You need to hire MORE staff

WENDY N. | Overall Experience |
Clasificación:

I had my storage unit for 5 years. Every single time I would attempt to access my unit, employees cars were parked in front of my unit. It was a horribly frustrating experience,

James D. | Overall Experience |
Clasificación:

My 1 issue is customer svc. inside the store. This is a busy location — there would be one person ringing up customers & two people doing nothing (not on phone,etc). They’re young; need management.

Melody J. | Overall Experience |
Clasificación:

Even though the place is secured with cameras and codes, we are not able to access our units after 7 p.m. that gives an hour or two after people get of work to access their unit during weekdays

carla s. | Overall Experience |
Clasificación:

Excellent service

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