The guy that handled my check in and check out was very good; quick and efficient. My name is Mark Gaggiano, not sure who this guy was but whoever he is be sure to keep him.Mark G.
Customer Reviews for U-Haul Moving & Storage of Fox Valley
Aurora, IL 60504
(SW corner of Route 59 and Ogden)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Returning the truck was easy and fast, nothing to complain.Fabio D.
The vehicle doesn't have mirror adjustment and light switch is not visible. The van might be a older model. I feel very difficult to drive the vehicleKAMARAJ K.
Friendly fast service.craig R.
El cliente no dejó un comentario.PAVAN KUMAR K.
El cliente no dejó un comentario.Anna M.
Thanks for everything.DORON D.
Such a great overall experience that i had to write about it. To put a long story short, a family member's car went down in the winter and scheduling a towing truck was difficult in the chicagoland area as many cars went down due to the severe cold weather that was below 0 with the wind chill. Rather than waiting a day or two for a scheduled pickup, we took it upon ourselves to see if we can tow the vehicle to a shop without having to deal with all the additional steps. Everything worked 100% to plan and we have the great folks at the Fox Valley Uhaul Moving and Storage facility to thank. I actually talked to my family about how our process so quick and easy and it started with a phone call to 1-800-468-4285. I placed a reservation, i showed up at the scheduled time, and to our surprise the staff already had the vehicle pulled up, hooked up with a car trailer, and warmed up. It was an awesome experience. We got the job done within the scheduled time, dropped off the vehicle after topping off the gas, and before we knew it, we had everything done and it wasn't even noon yet. The staff was extremely helpful and courteous. It couldn't be easier and there is no doubt that the next time i need moving supplies, I'm going back to see the folks at the Fox Valley U-Haul, excellent work from the entire staff.JOHN C.
El cliente no dejó un comentario.BRIAN D.
El cliente no dejó un comentario.JENNIFER P.
Great customer service! Very satisfied!Michael W.
El cliente no dejó un comentario.JACLYN W.
El cliente no dejó un comentario.LORIE J.
El cliente no dejó un comentario.KEITH H.
Superb service!Vaseem Q. | First Impressions
El cliente no dejó un comentario.Rakesh B.
I like the easy drop off process.RONALD H.
Great experience! Very helpful staff!Kathy S. | Overall Experience
El cliente no dejó un comentario.ALAN T.
Staff was great nice place to do business at. And the price was good to.ðŸ˜ƒDALE H.
El cliente no dejó un comentario.SHARON W.
El cliente no dejó un comentario.BRUCE M.
El cliente no dejó un comentario.Karen P.
Convienient location in Aurora Naperville areaVIRESH S.
El cliente no dejó un comentario.Spencer W.
El cliente no dejó un comentario.MARIA T.
It was greatKAREN W.
El cliente no dejó un comentario.MOLLY H.
El cliente no dejó un comentario.JAMES J.
El cliente no dejó un comentario.Stephen O.
El cliente no dejó un comentario.Ronald H.
Service was helpful, truck clean and ran well. However, upon driving the truck 15 minutes after leaving, the right side mirror began swiveling back and forth making it useless and making me essentially blind to any traffic on the right side of the truck...while driving on I90 in rush hour. Ultimate fix was stopping and finding an allen wrench to tighten the mirror, but not without alot of anxiety and risk of an accident. There are probably only a handful of safety checks that need to be performed before every rental and making sure the mirrors are working and tightened should be at the type of the list.CHARLES F.
El cliente no dejó un comentario.Laurence H.
El cliente no dejó un comentario.Gary B.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.ANTHONY V.
It was very easy to register online. Then when I picked up the van it was quick and easy! The gentlemen who helped us were very nice and helpful. I would recommend the facility to others.Lynn D.
El cliente no dejó un comentario.Fred L.
El cliente no dejó un comentario.DANIEL M.
The team at the Naperville, Ogden Avenue location were excellent. The van worked absolutely faultlessly. Gracias.Robert E.
El cliente no dejó un comentario.FARKHOD M.
Everyone and everything was Great!Stan R. | Overall Experience
Staff were also great!!!QUINCY M.
Great staff makes a great experiencePETTER N.
El cliente no dejó un comentario.MICHAEL B.
staff was friendly and helpfulBRADLEY W.
El cliente no dejó un comentario.KORNIKA H.
El cliente no dejó un comentario.WILLIAM G.
El cliente no dejó un comentario.KYRA S.
El cliente no dejó un comentario.Michael N.
Smooth rentalGUY K.
Everything is always great. the vans are the cleanest or cleaner than at any other location..Love this place. I rented many times cargo vans from this location. thank youSNEZANA G.
I think that it is fair for the storage to be prorated if the customer moves out before their next payment due. Every business that I've participated in had a prorated rate. This would be a great benefit to the customer.Ahmad V. | Overall Experience
The U haul team at the Naperville Ogden & 59 location are super-awesome! They were able to accommodate my needs without question and were very helpful at pickup and delivery of the moving truck. Thanks guys!Julia O.
El cliente no dejó un comentario.Jeff H.
Great staff!GARY G.
Gas was not full, could not find reservation had to wait almost an hour to get my truck and had people waiting at my house. Doors on vehicle we're difficult to close.Marty K.
El cliente no dejó un comentario.Joseph M.
El cliente no dejó un comentario.ANKIT S.
El cliente no dejó un comentario.Rajvinder G.
El cliente no dejó un comentario.RODNEY L.
Fast east and polite staff and process to pick up. Fantastic trailer. Easy to tow and easy to secure vehicle to the trailer. When dropping off the fast return process was greatly appreciated. The kid who checked me in and unhitched the trailer. Super polite and fast. He deserves a oat on the back!JAMES S.
El cliente no dejó un comentario.janyce d. | Overall Experience
The staff were absolutely amazing. They were all, always not only knowledgeable and efficient but completely focused on providing excellent customer service.Robert G. | Overall Experience
Can't think of anything, but it took a few minutes to familiarize myself with the new vehicle controls. Not a problem, tho. Plenty of V8 power and handled real well.GARY B.
El cliente no dejó un comentario.DEBORAH H. | First Impressions
This U-Haul facility does a much better job at answering inbound calls than many others. There have been many times that I've tried another facility and get stuck on hold forever or get forwarded to the National call center. The manager, Stacey, is awesome.RICHARD G. | Overall Experience
picking up the truck went fine. dropping off the truck was not accommodating. the guys were borderline rude and demanding. I would not recommend doing business with the two guys when dropping off the truck. terrible customer service skills. not one bit of customer focus at all.DANIEL T.
El cliente no dejó un comentario.ROBERT P.
El cliente no dejó un comentario.RACHEL M.
Don't force customers to check in the truck themselves. It was never this way before why is it now?NICHOLAS C.
El cliente no dejó un comentario.Amanda P.
nothing, service was great and return check in was outstandingRICHARD K.
Sandra was amazing! Very friendly, There was a issue with the original truck and she took care of it. She is a really good example of great customer service..KELSEY D.
El cliente no dejó un comentario.TOBIAH B.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.Aubree C. | Overall Experience
El cliente no dejó un comentario.MATTHEW L.
El cliente no dejó un comentario.DAVID B.
Excellent customer serviceMILESMCGREGOR G.
El cliente no dejó un comentario.Clifford F. | Overall Experience
The staff at this location (U-Haul Moving & Storage of Fox Valley) is incredible. I have a storage unit there and everyone I've met has been incredibly friendly and helpful.Samuel W.
Everyone is friendly & professionalGARY G.
Good serviceGILBERTO M.
El cliente no dejó un comentario.RAKEEM C.
The service was good and timely.HARVESTER B.
El cliente no dejó un comentario.Brian L.
Very Good SeviceHARISH G.
El cliente no dejó un comentario.CYNTHIA R.
El cliente no dejó un comentario.CEDRIC S.
El cliente no dejó un comentario.WILLIAM M.
El cliente no dejó un comentario.LEONARD E.
El cliente no dejó un comentario.Kurtis S.
I rent from this location several times, and each time, I'm pleased with the service of all the employees. Keep up the great service!Lawrence B.
Customer service AwesomeGREGG G.
Helpful staff and it was really quick turnaroundChandrashekar K.
Best U-HAUL location I ever experienced. Great and friendly staff. Clean vehicle. Just excellent experience.Cedric G.
El cliente no dejó un comentario.Linda A S.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.KIMBERLY N.
Stellar helpfulness from the Fox Valley/Naperville/Aurora staff. I'd also say that the IT people at UHAUL are doing an exceptional job. The mobile App and website are very responsive, easy to use, and consistent with being platform specific as needed. The in-store staff and the phone support folks were able to take care of reservations and alterations extremely quickly, indicating that the computer experience effectiveness was not limited to the customers. Kudos on being one of the best experiences. As an IT professional I recognize exceptional work.DARYL M.
El cliente no dejó un comentario.Allan S.
Everything was great very friendly fast in and outROCHELLE P.
Very helpful and kindKATHLEEN H.
Excellent location. Great customer service. ¡Gracias!DEBORAH T.
El cliente no dejó un comentario.RICHARD D.
El cliente no dejó un comentario.Beverly S. | Overall Experience
El cliente no dejó un comentario.edward k. | Overall Experience
I have used this facility for several years. Staff are always pleasant and helpful.Eileen W. | Overall Experience
El cliente no dejó un comentario.DOMINIC M. | First Impressions
El cliente no dejó un comentario.Jennifer L. | Overall Experience
The Manager and staff we awesome!stephen b. | First Impressions
EVERYONE WAS VERY HELPFULDAVID L. | First Impressions
El cliente no dejó un comentario.Eileen W. | First Impressions
Very nice well-managed facility with excellent staff! The covered loading dock is a dream come true. ¡Gracias!Katherine B. | First Impressions
Staff was amazing. Best customer service I have experienced in a long time. I wish I had their names. Absolutely great experience.Robert G. | First Impressions
El cliente no dejó un comentario.Don s. | First Impressions
Good location , good service.Leroy A. | First Impressions
Good customer service and very fastFabiola L. | First Impressions
El cliente no dejó un comentario.Lucia M. | First Impressions
Everyone was very helpful, but Sandra was on top of everything. Between keeping the line down, helping customers, and training an employee, she was great. The facility is extremely clean and odor free. A very good experience. Looking forward to picking up my rental van in a couple of days.alicia m. | First Impressions
El cliente no dejó un comentario.JOHN H. | First Impressions
El cliente no dejó un comentario.Joseph B. | Online Move In
El cliente no dejó un comentario.Kathryn O. | First Impressions
El cliente no dejó un comentario.Velyncia W. | First Impressions
El cliente no dejó un comentario.ralph c. | First Impressions
El cliente no dejó un comentario.alan l. | First Impressions
As always courtesy friendly helpful.Debra L. | First Impressions
Always helpful.Diane W. | First Impressions
After not having my reservation I was put into a smaller Unit but it will workPamela B. | First Impressions
Great customer service, friendly staffBilly L. | First Impressions
We were not told that the access wasn't 24 hours, just that we had after hours access, which sounded to us like 24 hours access. We went to our storage at 11pm and could not get in; we weren't very happy about that.TODD B. | First Impressions
No note on needing a 'card' to access the storage area. The front desk employee was also unable to make one for me because "the card readers at the checkout registers were down".Rafal M. | Online Move In
El cliente no dejó un comentario.Tom K. | First Impressions
Great customer service. Very quick and thorough.Stephanie K. | First Impressions
Servicios adicionales en esta ubicación
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