Customer Reviews for U-Haul Moving & Storage of Fox Valley

4437 comentarios

195 S Rte 59   Aurora, IL 60504
(SW corner of Route 59 and Ogden)

(630) 820-0322

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(630) 820-0322

195 S Rte 59
Aurora, IL 60504
(SW corner of Route 59 and Ogden)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

EVERYONE WAS VERY HELPFUL

DAVID L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eileen W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS K. 
Clasificación:
4.0

Make certain any additional or ancillary items are in the truck. I rented an appliance dolly and while it may be my fault for not checking it was not in the truck when picked up.

Kevin P. 
Clasificación:
5.0

Staff very helpful Jeremy was great

George B. 
Clasificación:
5.0

Great customer service experience.The assistance General Manager is awesome, along with counter team!!

MARK H. 
Clasificación:
5.0

Great Experience

Melinda E. 
Clasificación:
5.0

The General Manager at this location is outstanding. While I waited for my hitch be installed, I observed her dealing with multiple customers and with fellow employees. She was professional, courteous, and cheerful. She deserves to be commended!

Martin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMANATHAPURAM N. 
Clasificación:
5.0

This location is awesome! People are always so friendly and the operations are on point!

Duston D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALPHONSO O. 
Clasificación:
4.0

In person staff great, over the phone customer service 👎🏽

Nikia E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY T. 
Clasificación:
4.0

I needed to call the customer service number when the pick-up location changed, and it took over 20 minutes to speak to someone. I was traveling and this was not convenient at all.

FRED F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK B. 
Clasificación:
5.0

I am satisfied. Thank you

ABIMBOLA O. 
Clasificación:
4.0

The App for phones was not working that weekend so I had to go into and wait in line to get the van.

ANDREA B. 
Clasificación:
5.0

The manager for this area came through and solved a big problem. Kudos to her.

LONNIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAYNELL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SATISH T. 
Clasificación:
5.0

I had all my needs met with supplies, clean van, and accommodated me with the time to get my moving complete. If you use movers, they are separate from U-haul and I would not recommend Allstar Movers; they were rude on the phone and they have an hour leeway, in which to show up, they used the whole hour.

JOSEPH V. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara L. 
Clasificación:
4.0

Can you save the boxes & everything else can go & I'm waiting to hear from you & I'll come to resolve this issue. Thanks for your patience & May U continue to be blessed.... Ms.Burnett..

Angela B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra t.  |  First Impressions 
Clasificación:
5.0

Very helpful and knowledgeable staff.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elsie B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

SHARON M. 
Clasificación:
5.0

Great Staff

JOHN K. 
Clasificación:
5.0

Very nice well-managed facility with excellent staff! The covered loading dock is a dream come true. ¡Gracias!

Katherine B.  |  First Impressions 
Clasificación:
5.0

Very nice staff and facility! Thank you!

Katherine B. 
Clasificación:
5.0

Very nice and well-managed facility with excellent staff. Handy covered loading dock was a wonderful surprise. ¡Gracias!

Katherine B. 
Clasificación:
5.0

Great customer service provided!

MARISSA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DJAMIL B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark V. 
Clasificación:
5.0

It was easy to pick up, the staff was very friendly.

Todd Z. 
Clasificación:
4.0

The wheel alignment of the truck was not good and the fuel economy of the truck was bad, probably less than 6 miles per gallon. But overall a good experience.

AWAIS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON B. 
Clasificación:
5.0

I thought it was awesome! Very professional and organized! Excellent customer service. I would highly recommend and I will rent again.

JOSEPH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK R. 
Clasificación:
5.0

more notice when changing the pickup location

INWARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SALVADOR F. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK L. 
Clasificación:
3.0

Overcharged for gas. Filled across the street before returning and provided receipt when returned yet still charged for gas. $8 not worth my time to challenge the next day but I will not forget

thomas S. 
Clasificación:
5.0

Pleasant and professional staff. I would highly recommend this UHaul location. Equipment is always clean.

MICHAEL C. 
Clasificación:
5.0

Apparently the fine print on your contract tells you that UHaul does not guarantee you a vehicle even with a contract/confirmation #. We had to travel 50 miles to get a truck, not on our contracted date but a day earlier, which meant we had to travel an extra 100 miles before our move even began. Something UHaul does inform customers.

SANDRAANN T. 
Clasificación:
5.0

No issues! Fast and efficient!

MATTHEW D. 
Clasificación:
5.0

Nothing so far, everything was on spot when needed, good job to the employees that work at the store..!!

MARTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chi Ming W. 
Clasificación:
5.0

Fix your over the phone customer service.

SADAF K. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
5.0

Elizabeth was very professional. She gave me helpful hints on moving. Truck was clean and ready. Was in and out of the store in minutes. Was able to load all my things in a master of hours. Bright the truck back. Easy drop off. Had me checked out in minutes. Gracias

JOLENE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debora D. 
Clasificación:
5.0

I have rented U-Haul's from this location a few times and every time it is a pleasant experience with vehicles that are clean and in good shape. Well done.

JEFFERY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY JOHN M. 
Clasificación:
5.0

Fast, Friendly.. the asscoaites worked well smooth and made the renting a seamless and qucik process frim rent to return. Very well done.

ROBERT S. 
Clasificación:
3.0

The manager has to be rushed to hospital so the help were older and were overwhelmed. But the equipment was good working condition and kit was on time.

Kevin L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gordon S. 
Clasificación:
5.0

Great all around Great customer service

DARNELL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY G. 
Clasificación:
5.0

The website was deceiving and needed to book somewhere else to get the location closest to me.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR M. 
Clasificación:
5.0

Great Service

ALEXIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL T. 
Clasificación:
5.0

No issues. Great facility

chris t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

M G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard V. 
Clasificación:
5.0

Nothing , l had no problems it was great

terry S. 
Clasificación:
1.0

Showed up and was told that they did not have the hitch required for my car despite ordering over a month in advance. No call to let me know this was the case either. The store then had me drive over hour and a half to pick up the hitch in stock at another location and drive it back to be installed at the original shop.

Rich M. 
Clasificación:
4.0

Thank you for your help in making summer storage while in college easy to manage.

Nicole P.  |  Overall Experience 
Clasificación:
4.0

Easy Drop off freindly

Paul J. 
Clasificación:
5.0

El cliente no dejó un comentario.

heath B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea M. 
Clasificación:
5.0

Keep doing good work.

ANTHONY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
1.0

El cliente no dejó un comentario.

PRASHANT S. 
Clasificación:
2.0

Check the online order items accurately that were purchased. I ordered a TV box and the agent never mentioned it when I arrived.

ORVILLE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

I'm pissed we ordered the 26ft truck in Channahon, IL & had to go to the Aurora location to pick up! That was very inconvenient and caused drama & arguments! I think you guys should have employees that can drive trucks to where the customer needs it! However the lady did give us extra miles for our troubles sooo that was helpful.

HELEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BASKARAN S. 
Clasificación:
4.0

App does not work to return equipment

Kenneth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

faiza K. 
Clasificación:
5.0

Jeremy was great, he exceeded my expectations.

David A. 
Clasificación:
5.0

Nothing with the location . They were great. I've left feedback on the overall process already, but to summarize - If you aren't going to honor a reservation, either don't take the reservation or give the person more than 2 days to do something about it. Put yourselves in our shoes.

Chad C. 
Clasificación:
4.0

Make sure your vehicles are really maintenance because my truck shook add 40 to 60 miles an hour the mirror was vibrating I really couldn't see when I was driving on the highway

KIM C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD P. 
Clasificación:
5.0

Great service and rental price on a 5x8 cargo trailer. The staff was very helpful,

Guy K. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERRY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAMELA D. 
Clasificación:
5.0

Staff was amazing. Best customer service I have experienced in a long time. I wish I had their names. Absolutely great experience.

Robert G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT M. 
Clasificación:
1.0

It was like I was doing them a favor. Windshield was not clean. Soda and/or coffee spilled all over cup holders and down the sides. Floors not picked up. It was obvious that the inside was not cleaned one bit. Right front passenger tire was flat. And I quote "not our problem, you will have to call road side assistance." So I started off my long haul, with a dirty interior, dirty windsheild, flat tire, which should have been fixed and was obvious it was flat, and a front desk person who could care less. Why would any one want to have an experience like that. A very stressful experience at a very stressful time. Thank you. Glenn

Glenn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TUSHAR B. 
Clasificación:
5.0

Did not need the storage after all.

Lissa G.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff. Extremely clean facilities with ample number of carts to use. Pleasure doing business with them!

AnnMarie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca E. 
Clasificación:
5.0

Everything I needed! U-Haul made my experience hassle free and stress free! I definitely appreciated the courtesy U-boats to help move my stuff with ease! I would definitely recommend U-Haul to a friend! Thank you! Very clean and well kept facility too!

Lauren H.  |  Overall Experience 
Clasificación:
3.0

If I have a location confirmed, don't change it a day after to somewhere an hour and a half away. Dick move

Lukas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMONE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorrian W.  |  Overall Experience 
Clasificación:
5.0

Spotless facility! Extremely helpful staff! Elevator, dolly and inside access was exactly what I needed after discovering I needed additional space.

AnnMarie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS G.  |  Overall Experience 
Clasificación:
4.0

Good location , good service.

Leroy A.  |  First Impressions 
Clasificación:
5.0

Staff is always so helpful

Michelle W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

heidi s.  |  Overall Experience 
Clasificación:
5.0

Good customer service and very fast

Fabiola L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie R.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful, but Sandra was on top of everything. Between keeping the line down, helping customers, and training an employee, she was great. The facility is extremely clean and odor free. A very good experience. Looking forward to picking up my rental van in a couple of days.

alicia m.  |  First Impressions 
Clasificación:
5.0

Excellent service and highly recommended.

Sara S.  |  Overall Experience 
Clasificación:
5.0

I had a storage locker there for 10 years. I also had 2 trailer hitches installed on my vehicles at the Rt 49 Auroa IL location. Tammy, Sandra and the rest of the staff are excellent. On my move-out, I used Uboxes. Tammy called and confirmed the time with me and made sure they were onsite when I arrived. She even personally walked over twice during my move to make sure everything was going well then made sure I locked them up properly for transport. I cannot say enough about her or the others I have interacted with there. Give them an annual bonus this year. :) Jeff

JEFFREY V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H.  |  First Impressions 
Clasificación:
5.0

U-haul is a great company. If I ever had a problem It got resolved with excellent customer service. I will continue to use U-haul with all my moves because it a great company.

LASHANTA D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph B.  |  Online Move In 
Clasificación:
5.0

When arrived what I requested was not available, Bonnie supported me by providing two spaces for the one price. It was very easy to move-in and access.

Carianne R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel B.  |  First Impressions 
Clasificación:
4.0

Prices are high

Sai Seeta Ram B.  |  Overall Experience 
Clasificación:
5.0

Amazingly clean. Staff is super friendly.

heidi s.  |  First Impressions 
Clasificación:
5.0

Helped save me from getting stuck in a scam of an apartment at an incredibly convenient cost. Friendly and helpful staff, got me everything I needed in less than 5 minutes when time was of the essence

Jared K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN W.  |  First Impressions 
Clasificación:
5.0

Totally excellent in all areas.

Jesse M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathryn O.  |  First Impressions 
Clasificación:
5.0

Found the staff to be very helpful And courteous. I really appreciate the few times them were a few times with my my credit card they reached out to me to get the problem taken care of. Gracias

Alfred G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ashley f.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonel M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Malinda A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Beatrice E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joshua s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Velyncia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ralph c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Armin W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy M.  |  Overall Experience 
Clasificación:
5.0

U-Haul really does make moving and storage easy. I have rented trailers, purchased moving supplies, and rented storage from U-Haul, and every transaction has been perfect. Their products, system and personnel are all outstanding.

Douglas F.  |  Overall Experience 
Clasificación:
5.0

The manager/ owner of this facility was nice and helpful.

Lyris S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

corey ryan a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alan l.  |  First Impressions 
Clasificación:
5.0

I was impressed with how easy U-Haul makes it to arrange for trailers and storage. I am 100% satisfied with my recent experience. I purchased moving supplies from my local U-Haul facility in Troy, MI. I arranged for a one-way trailer rental via phone while enroute to Chicago. U-Haul scheduling called me to advise the pick-uo location at Five Star Auto in Joliet, IL. Julio was very accommodating. He was having trouble with the U-Haul web-site due to a system-wide outage. Rather than delay my departure he suggested emailing my paperwork and sent me on my way with the trailer. I had contacted U-Haul Moving and Storage in Naperville/Plainfield, IL about a storage locker. Upon arrival, I discovered the location was not as close to my destination as I had hoped. The attendant directed me to a more convenient location - U-Haul Moving and Storage of Fox Valley. Upon arrival, Kati helped me rent the perfect size storage locker. The facility was immaculately clean and well lighted. As an aside, please note that Siri (iPhone's guru of directions, does not seem to know that U-Haul Moving and Storage of Fox Valley exists - perhaps you can tell her about this excellent location so others can find it..

Douglas F.  |  First Impressions 
Clasificación:
5.0

Everyone here is always so nice.

Michelle W.  |  First Impressions 
Clasificación:
5.0

Friendly and helpful people

mike h.  |  Overall Experience 
Clasificación:
5.0

As always courtesy friendly helpful.

Debra L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron B.  |  First Impressions 
Clasificación:
5.0

Always helpful.

Diane W.  |  First Impressions 
Clasificación:
5.0

After not having my reservation I was put into a smaller Unit but it will work

Pamela B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom S.  |  Overall Experience 
Clasificación:
5.0

Excellent service!! The staff were professional and helpful!! Thank you!!

Christopher T.  |  Overall Experience 
Clasificación:
5.0

Tamara the manager was fantastic.

Trae R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mark k.  |  First Impressions 
Clasificación:
5.0

Great customer service, friendly staff

Billy L.  |  First Impressions 
Clasificación:
4.0

We were not told that the access wasn't 24 hours, just that we had after hours access, which sounded to us like 24 hours access. We went to our storage at 11pm and could not get in; we weren't very happy about that.

TODD B.  |  First Impressions 
Clasificación:
3.0

No note on needing a 'card' to access the storage area. The front desk employee was also unable to make one for me because "the card readers at the checkout registers were down".

Rafal M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom K.  |  First Impressions 
Clasificación:
5.0

Great customer service. Very quick and thorough.

Stephanie K.  |  First Impressions 
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