Customer Reviews for U-Haul Moving & Storage of Fort Pierce

4,283 comentarios

3626 S US Hwy 1   Fort Pierce, FL 34982
(3/4 of a mile North of Midway Rd on the East side)

(772) 464-9400

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(772) 464-9400

3626 S US Hwy 1
Fort Pierce, FL 34982
(3/4 of a mile North of Midway Rd on the East side)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Denise M. 
Clasificación:
4.0

The trailer had damage on the outside when I got it. The trailer I rented soaked my stuff including my couch. I understand that the trailer can't be completely waterproof, but water would just pour in it wasn't a small little leak. I'd like at least half of my rental charge refunded.

Ariana I. 
Clasificación:
1.0

Trying to charge for more gas than they are Made me pay for another day for 10 minutes the truck broke down

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jolene R.  |  First Impressions 
Clasificación:
4.0

Clean the truck BEFORE GIVING IT OUT TO THE NEXT CUSTOMER

Andreas F. 
Clasificación:
3.0

Everything was OK until it was time to return the vehicle, upon returning the vehicle the location was close so I use the app to do the return. Needless to say next day I was charged the after hour and fee. I am not a happy customer

Clarence S. 
Clasificación:
3.0

The website needs to be more up to date on equipment availability. Our order changed location at least 4 times on our pick up day.

Robert H. 
Clasificación:
5.0

Nada

john C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Richard D.  |  Overall Experience 
Clasificación:
4.0

Always efficient and courteous!

Rebecca D. 
Clasificación:
5.0

The warehouse in St Paul was very disappointing, box was not available when promised. Staff was not accommodating, the employee was counting money and taking personal calls while he was telling us there was nothing he could do. We finally went back to the warehouse and found an employee who gladly pulled the box for us. Except for this young man the whole scenario was extremely unprofessional.

rae anne O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean G. 
Clasificación:
5.0

Very helpful staff.

Jim W. 
Clasificación:
1.0

They tried charging me for insurance when I said no and they said oh the system makes us get it but they'll “credit it” Mileage was 100% wrong so was the gas Lock on back door was faulty and I had to use my own lock Sales rep agent was very rude Only nice and professional rep was Ricardo and he did everything he could to make up for it. I would NEVER recommend this location again.

DANIEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew C. 
Clasificación:
5.0

Nothing. Excellent customer service

James S. 
Clasificación:
4.0

The woman that dropped the container off was very rude to my Father's friend who was trying to help determine the best place to drop the container. We are still dealing with my Father's death on 8/17. People were trying to help and she was extremely rude. She needs to learn to speak to customers in a much better manner.

Lynda M. 
Clasificación:
4.0

I have used this location about 5 times since May 2022. Disappointed about the billing. I was charged an extra $116 dollars on one occasion (return van after hours... spoke with customer service that evening was told we would not be charged; the lady documented our conversation; i sent a request to review my bill. NEVER heard back from Uhaul); and last weekend an extra $30 for gas (when we got vehicle it was on empty; called the uhaul and advised them..took pics of gauge and miles) was told my bill would be adjusted ..not!! Also paid for blankets, none were in van!! Very disappointed in uhaul.

FRANCES S. 
Clasificación:
5.0

The young man that put trailer on was awesome.

roxana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
3.0

I was double charged on the final statement.

WILLIAM D. 
Clasificación:
1.0

Worst moving service ever i will never recommend. Not one person helped resolve.

Ricardo S. 
Clasificación:
5.0

Have more room area for drop off and less vehicles in the way

John K. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDITH D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carol n.  |  First Impressions 
Clasificación:
4.0

U-Haul never verifies the tire pressure. This one rental was extremely low.

Joseph C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

Na

william L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose Fernando G.  |  Online Move In 
Clasificación:
5.0

Keep going

Ziquy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica M. 
Clasificación:
2.0

The rental process was frustrating they didn't seem to know what they were doing too busy eating lunch

tatiana M. 
Clasificación:
1.0

Poor communication. My box sat for 3 weeks without being shipped! Uhaul admittedly duplicated my order. If I could have tracked it, I could have notified somebody within days. No shipping pads included. My guaranteed delivery date was moved back in the middle of the process because of the duplicated order, reducing the refund I was due. Then, despite being late, it took 3 days more for final delivery because there's not daily delivery to the area. Terrible. Who takes responsibility when there's a problem? Who's responsible for trying to remedy the delay? Shouldn't uhaul be trying to expedite it? Just terrible.

Stephen B. 
Clasificación:
5.0

Charge the price in store as what you do online. It started out that Mr. Armstrong wanted to charge me more than what it showed online and it took to get wild get checked in .

James G. 
Clasificación:
5.0

Very nice people

Joseph R. 
Clasificación:
1.0

I was given a truck with no gas. Was left less than a block away from driving put in a medium of US Hwy 1. Then was charge $45 when I had to walk back to the store and get a gas gallon container to walk 2 blocks get gas and walk back to the truck. Left gas on the container and brought it back at 1/4 tank. But according to manager everything was done right. She refused to refund me the gas and even thought I returned my truck on the same day was charge an overnight fee of $20 extra. Was my first horrible experience with Uhaul.

Katherine I. 
Clasificación:
5.0

The people in Fort Pierce were very helpful and accommodating

Tony D.  |  First Impressions 
Clasificación:
5.0

For us the experience has been very good, the service fast and efficient, the staff attentive and diligent. They answered our questions with kindness and explained what was necessary regarding the trucks and their maintenance. really very satisfied. We recommend the neatness of this company. Keep in that way.

Karen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie H. 
Clasificación:
5.0

Why, even though I have an account, was set up for electronic check out, I still have sit at a counter, pro ide DL, credit card and waste 20 minutes...

Alan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica D. 
Clasificación:
5.0

Okay, so my overall experience with U-Haul was originally turning out to be a disaster- When we brought the truck back, the system was telling the agent that it was being returned to the incorrect location and that the gas level was off, meaning it wanted to charge me almost $3,000. The agent was equally confused as my contract said something very different. He took my information and told us he would look further into it and call us once the situation was settled. He called me about 10 min later that he was able to reverse the issue and had made an adjustment due to the inconvenience. While I originally left I thought I would never do business with U-Haul again but, the agent Alex (Alejandro Llanes) has regained my trust and I will return if I need another rental. I want to thank Alex for his wonderful Customer Service and tell his management team that he defiantly deserves a raise and a bonus and extra PTO days. Thanks for listening!

Doris S. 
Clasificación:
3.0

I reserved a truck and also got a trailer hitch. They didn't even have the truck they were supposed to have for me, so they gave me another. We drove back and loaded up the truck, then started to load the car. On the trailer hitch for the car, one strap was too short, so we ended up having to go back (I called the number and the lady said they would give us 20 extra miles because we wasted extra gas having to go back) but the young man switched out the strap for us. However, we needed help, and i know it was almost 7, but we should have started driving at 5 or 6, but we spent almost a whole hour waiting for them to fix it, and they were refusing to help us load the car even though it was their fault to begin with. And then on the drive there, we then noticed a light on the hitch wasn't working either. I don't know what is up with that Uhaul location, but they need to do better.

Terese Q. 
Clasificación:
5.0

Gentlemen was very nice and helpful will definitely be using again

Holly C.  |  First Impressions 
Clasificación:
5.0

The only issue was that we had to travel much further than we had expected because our original location informed us at the last minute that our equipment wouldn't be available.

Roger N. 
Clasificación:
2.0

It was difficult to get parking near the entrancer entrancer exit of the actual storage doors actual storage doors due to u-haul boxes being piled up and trailers being in the way of vehicle access. The temperature was now well maintained. The access doors were always malfunctioned. Store manager is inconsiderate.

ROXANNE D.  |  Overall Experience 
Clasificación:
5.0

Daphne is just wonderful. She is a pro, excellent customer service!!

Stephen O. 
Clasificación:
5.0

Everyone that works at this location was extremely helpful and kind

Marisa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey K. 
Clasificación:
5.0

I love the service

Myrlande P. 
Clasificación:
4.0

Decent staff. Did a good job helping with a hitch.

Rob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETH W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT C.  |  Overall Experience 
Clasificación:
5.0

great

TIMOTHY H. 
Clasificación:
4.0

N/a

Javier B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Courtney W. 
Clasificación:
3.0

Had to wait 1 hour for semi to load. The semi was blocking the rental trucks.

Debra M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DENNIS B. 
Clasificación:
4.0

I didnt really engage with the Uhaul store. The extra help guys did the pick up and drop off and they did a good job for me.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
4.0

This location and the manager was amazing. The company as a whole was horrible. All Staff at this location was very helpful. I had to run to 3 different locations for a reserved truck that wasn't there. Ended up an hour away from home. The hub I landed at was very helpful though. The company uhaul though I would never get another from there again.

Cheryl R. 
Clasificación:
3.0

Staff is nice but I was supposed to get my 1st month storage on new unit for FREE as advertised yet I was charged. I still want my credit applied. Storage buildings are set too high so it didn't feel much different moving from being outside and should be set to at least 75 not above. Also the lighting inside the units are non existent which makes it hard to see things inside the unit that you're moving. And trash receptacle was overflowing.

Bonnie L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Daranee P. 
Clasificación:
5.0

The truck did not have functional air conditioning and was extremely uncomfortable to drive as a result. Staff was friendly and helpful.

Ian P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hugo M. 
Clasificación:
5.0

I guess what was really important to me is that I'm 86 years old and they were right there with me to hook me up and took very good care of me I couldn't ask for anything else to be better than the way they treated me I would recommend this to anybody that needs a rental

vilas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOCK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

glenn K. 
Clasificación:
1.0

I spent hours on the phone and going into a uhual place for another 2 hours to straighten my delivery address and eta. I spoke to many uhual workers and had the run around and all different answers. This was not a cheap for me, it added way too much stress on my move and out and also my family who had to go pick it up for me and uhual was unorganized, behind and promised to have it ready which was not the case. I will never use this service-uhual or recommend uhual. Thanks for making a situation a nightmare!

Jeanine S. 
Clasificación:
1.0

I called with complaints about safety and requesting compensation for the sites inability to provide advertised services. No one called me back. Very dissatisfied with uhaul.

Jessica H. 
Clasificación:
3.0

The young man that received the truck was not present during our interaction. He was more worried about his cel phone. He said everything was fine, and expected me to get out of his hair.

Ana M. 
Clasificación:
5.0

Good job thanks

Ernesto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KlausH S. 
Clasificación:
3.0

I received the uhaul with a nearly flat tire. I had to bring it back the following day to get the tire inflated. HUGE hassle. I appreciate the staff member who r-inflated it. Very professional.

Mark H. 
Clasificación:
5.0

Rental pickup was fine and the customer assistance was great. The U-Haul experience up until this point however was terrible and will likely influence whether I will continue to use U-Haul for my future military assignment moves.

ANTHONY D. 
Clasificación:
4.0

First choice Movers were excellent ! I highly recommend them to anyone.

Michele D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damaris C.  |  First Impressions 
Clasificación:
5.0

Online checkin was great. Picking up and dropping off were quick and easy. The truck was in great shape.

Mike O. 
Clasificación:
1.0

Uhaul communication is very more .

Lucky C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andres L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAM R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Albert Dennis P. 
Clasificación:
4.0

They were very busy. Needed more help. That would help them. We finally got the job done. Thank you to Daphne

Mary Ann H. 
Clasificación:
1.0

The pick up changed the day before in a text to an incorrect address 40 minutes away. The Uhaul leaked water, a lot of water, when it rained, and we had a tire blow out.

Paisley K. 
Clasificación:
2.0

Each time i went to my storage unit there was an issue: coded doors didn't work. leaks in the ceiling, rusted latches on unit, AC was insufficient to keep odor out of stored items. The workers seldom could trouble shoot issues with out extra help and there was not. The ramps moved creating safety issues for loading my items from my unit. They even locked my unit when there had been not issues with my billing. The insufficient service of the overall UHaul experience was one I have openly discussed as negative since the beginning of my move. I will not use UHaul EVER again. One should never have to be on the phone for 4 straight hours to get answers from someone that could answer questions.

Beth B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roderick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank r.  |  Overall Experience 
Clasificación:
2.0

Staff was not friendly. Uhaul changed my reservation day of and the staff could care less. They gave away the truck I was too have and acted as if I inconvenienced them. I had to tell them several times that Uhaul was responsible for doing the right thing before I even got adequate help. He eventually set me up with a partial reservation and gave me $50 for the reservation guarantee. Other than that Unprofessional and unhelpful is how I would describe the staff at this location

Tashia B. 
Clasificación:
1.0

El cliente no dejó un comentario.

John J. 
Clasificación:
2.0

Unit was not clean, clearly there are people, if not living there, spend ALOT of time there. I have a real concern for mice/rats at this location because the units really aren't that separate.

John K.  |  First Impressions 
Clasificación:
5.0

Clean the interior. A lot of ashes and two small cock roaches.

RobertDuffy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Josie Z.  |  Overall Experience 
Clasificación:
5.0

Always good environment and very helpful

Alford L.  |  First Impressions 
Clasificación:
3.0

i waited quite awhile for someone to come and help me. They told me to return the truck 1/2 full when i got in the truck i took a picture & it was only 1/4 full. i was not impressed with the new management who took over. I have been using this francise for a long time everytime i need a truck

MaryJane K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian M.  |  First Impressions 
Clasificación:
2.0

They're usually issues with U-Haul. One of the things is that they'll quote you a price and then you find out differently afterward. For the most part I usually give good reviews where I go but unfortunately I can't with this company there's always a hiccup.

RENEE M. 
Clasificación:
5.0

Gentleman at desk helped me quickly, inside and out. Found a wire extension that I needed. Great job all around!

Paul D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer Y. 
Clasificación:
5.0

All was goid

James R. 
Clasificación:
5.0

Excellent service!

Thelma H. 
Clasificación:
4.0

The drop off after two extremely long days of driving was quick and easy

Victor N. 
Clasificación:
5.0

Thank you to the staff. Everyone was so helpful and super kind.

Cynthia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIE M. 
Clasificación:
1.0

I didn’t get clear directions to where my unit was located wasn’t able to move in on the date I was suppose to had to drive to Orlando leaving my stuff on someone porch and drive back after work today to move in my storage because I wasn’t told how to find my unit or check in

Nicole G.  |  Online Move In 
Clasificación:
5.0

Exelent service

James F. 
Clasificación:
3.0

I believe I was over charged for a day usage of a pickup truck according to my invoice.

Erik S. 
Clasificación:
1.0

Traffic, both locations (3626 & and Orange Ave.), & corporate disappointing experience overall. Hector, at the Orange tried his best for me talking to traffic as well, seeking some kind of compensation for hours wasted. However no one wanted to help him, help me. Customer over 2 decades, this experience convinced me to never do business with Uhaul. 3626 we're very unprofessional. I was hung up on after so many issues regarding my service, wasted time. After speaking with corporate which she was nice, but she offered $20 voucher to use at Uhaul, that never was received via email. Overall my worst experience ever!

NATASHA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C.  |  Overall Experience 
Clasificación:
4.0

We had to sweep the floors and clear roaches and mice dropping before using the room. However; agent Alejandro was very helpful and fast, and the deal of a free month helped us to deal with the situation despite my concerns that the criters could get into my furniture.i ll be sure to inspect my stuff when we move into the new home. I knew the area is prone to roaches and other creatures. I still would recommend it. I would advise to check the space before giving the keys to customers. Thank you so much.

Alejandro L.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

ROBBIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOCK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMONE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keisha G.  |  Overall Experience 
Clasificación:
5.0

They took the time to understand my situation I had became accustomed to and the difficulties they may need for me to make payments but they worked it out for me they did not sell my stuff until I was able to move it I appreciate the staff I remember met anybody to them

althea f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

julie b.  |  Overall Experience 
Clasificación:
3.0

ordered a 6X12 pull behind trailer, thought it was $39.00 but told them it was a one way to Ocala, Fl. price went to over $200. I was told if I got it back to Ocala location same day that I would save one day of the two day rental (which was a set price for a one way) Ocala told me that was FALSE. Thanks for the truth.

Debra M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cindy M.  |  Overall Experience 
Clasificación:
5.0

I really appreciate the excellent service

MARY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth W.  |  Overall Experience 
Clasificación:
1.0

Daphne should do a better job hiring her employees. Maybe hire some that can read

ALEXANDEREMMANUE G.  |  Overall Experience 
Clasificación:
1.0

The staff was incompetent. Told us they had a unit, we get to the unit and apparently it's not available. Didn't even try to help fix the situation.

ALEXANDEREMMANUE G.  |  First Impressions 
Clasificación:
5.0

All the staff are knowledgeable and helpful. Always a clean and stocked facility where they greet you with a smile.

Thurman S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie H.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

LEPRES C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DWIGHT G.  |  Overall Experience 
Clasificación:
5.0

One of the best staffs and I was very pleased with the hitch service very professional. Thank you!!!

Juan R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harvey B.  |  First Impressions 
Clasificación:
5.0

The only thing is that the uhaul return is not connected to the uhaul storage. The two should have a connecting road or path so that you do not have to make a left to come out of the storage on to a busy US 1. And then another left to return the uhaul.

Shirley K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth W.  |  First Impressions 
Clasificación:
5.0

As a general comment, I would like Uhaul to offer a loyalty program for storage and truck rental. Or savings for repeat business. I've always tried to rent from Uhaul when I have the need for storage or truck rentals. I moved to a competitor when the storage price was lower.

SHANE L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KELLY G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Rene O.  |  First Impressions 
Clasificación:
5.0

No light in storage

Vincent Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynaya c.  |  First Impressions 
Clasificación:
4.0

It was great but the prices need to get lower down

Femisha h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight M.  |  Overall Experience 
Clasificación:
1.0

The worst almost 4 years experience ever. We had a lot of mold, roaches and water damage in our unit. We had to throw so much away due to the damage. Such an awful experience. We also paid full price for the month of December and emptied our storage on 12/8/21 and they refused to pro rate our month of December. What a rip off!! I will never recommend this facility to any one. The management is so unprofessional as well.

Baldemar S.  |  Overall Experience 
Clasificación:
5.0

Most of the people that work there are, except one guy but Alejandro is a great worker, always ready to help with a smile on his face. Very profesional, need more workers like him!!!!

Jacquelines A.  |  Online Move In 
Clasificación:
3.0

The unit I was given was swept out but the pile of trash was left just outside the door of the unit. It still remains untouched 2 days later. The unit also shows signs of water on the concrete against both side and the backwall. Employee who took in truck I used was great.

Jeremy T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M.  |  Overall Experience 
Clasificación:
2.0

The two young black chaps working the counter were extremely unprofessional. I waited online for 30 mins cause they work at a snail pace. It's disgusting how they have zero work ethics . It's disgusting they are selfish and not think of others. The owner finally helped me.

Stephen M.  |  First Impressions 
Clasificación:
1.0

Let's see: starting with someone 'accidentally' closing my storage unit one day out of the blue when I am hundreds of miles away?!? Or granting me certain vehicles, only to do a bait & switch, or for no one to contact me AT ALL about my reservation?!? Let's just say that the ONLY pleasant experience with U-Haul was LEAVING the other day - in that, the dude outside when I checked out was pretty cool...but more importantly, it was great knowing that I will NEVER USE UHAUL AGAIN. EVER. Not even if there are 12 more pandemics.

Mitchell D.  |  Overall Experience 
Clasificación:
5.0

The staff is amazing at this location

ANN P.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly. Helped me promptly when I needed it. If I have to I will use it again.

Brian N.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

dennis s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SYRIA P.  |  First Impressions 
Clasificación:
2.0

G.m need to learn how to people like they are a human being was very disappointed in her demeanor!!!

Steve C.  |  Overall Experience 
Clasificación:
1.0

Upon arrival, a very large truck with several pods on it was extending the length of the driveway up to the edge of the 4 lane road, US-1. It was impossible to not only move around, but couldn't be seen around to enter or worse, to exit as it blocked all view of oncoming traffic. This truck was in that position the entire time I was at the facility. Very dangerous. The fire exit to the building with my storage unit was actively being blocked by towing equipment, even as we asked to use the entrance to unload. The reason we were told no is that it's emergency only. And the manager & staff were in the process of blocking it with trailers, etc. so it would be useless as a fire exit. Alejandro handled my account and gave inaccurate information and misdirected us to the building next door. Once we managed to get around the large truck blocking the view of the street and entered the storage area next door, we found we were in the wrong location and could not exit. Despite calling via the callbox for assistance, we remained stuck there for some time. Alejandro eventually responded to say he was standing where we were supposed to be & SURPRISE - we weren't there. Useless. A waste of time & with all the other safety issues, the last straw. I only offloaded my things as I was pressed for time and did not have time to find another storage option before returning to Sarasota. I definitely would not recommend and, in fact, took photos of the serious safety issues which I'll be happy to forward for your review.

Donna O.  |  First Impressions 
Clasificación:
2.0

The storage was infested with roaches. I had to throw away 3/4 of my things. Absolutely disgusting!

Regenia H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nyere W.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Brittany W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BESSY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE B.  |  Overall Experience 
Clasificación:
5.0

The service tech was very knowledgeable and very professional. Outstanding service.

Jacquelines A.  |  First Impressions 
Clasificación:
5.0

Best staff I've ever worked with. I was a mover for a year with a very established company. The kindness and customer service was above the rest. Very thankful for them!!!

JOSHUA T.  |  First Impressions 
Clasificación:
5.0

Very accommodating

Melvin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn C.  |  First Impressions 
Clasificación:
5.0

Entire experience was better than expected

Hannah S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Regenia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F.  |  Overall Experience 
Clasificación:
5.0

None at this time.

Barbara S.  |  First Impressions 
Clasificación:
5.0

All very friendly. A real good crew.

Adrian O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F.  |  First Impressions 
Clasificación:
3.0

Water must have gotten into the unit (B9). All my card board boxes had water damage on the bottom and black mold

Anthony A.  |  Overall Experience 
Clasificación:
4.0

took a long time to close down the storage account at the business. only one guy working. Long lines

Daniel A.  |  Overall Experience 
Clasificación:
3.0

Had some good interactions with Associates and some real bad interactions, needs to hire committed, older, professional associates.

Jeffrey S.  |  Overall Experience 
Clasificación:
5.0

The local facility had to units available, and found one that was bigger than what was reserved. After setting it up for me, the unit was still rented out to someone else and there was a lock on the door. Unfortunately the office workers were overwhelmed with other customers and having similar issues that I opted to store my stuff else where.

Caleb P.  |  First Impressions 
Clasificación:
5.0

Your manager Daphne Heywood is absolutely the most professional and efficient manager with amazing customer service skills I have ever met! After Uhaul online reservations I made for my move from GA to FL literally made every mistake possible with all my reservations and I was up for 28 hours with my 2 sons (1 sick) and service dogs, Daphne was able to arrange storage and movers when no one else at Uhaul could. I am grateful to her amazing abilities as a manager!

Saira M.  |  First Impressions 
Clasificación:
5.0

I wish I had the name of the man who helped us. He is AMAZING. We've had a rough move from CT and he was so awesome.

JENNIFER A.  |  First Impressions 
Clasificación:
2.0

Too narrow on truck texture side.. no where to get turned around at all.. also tge storage side is very narrow with no where to turn around you have to back out all the way to the entrance.. the clients that rent here are not very clean or courteous and give u no room to access your unit

Daniel O.  |  First Impressions 
Clasificación:
5.0

employees were always friendly, approachable and helpful.

Sena B.  |  Overall Experience 
Clasificación:
1.0

If I could give no stars I would

Orsola B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA N.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and helpful

Daniel A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Glennys C.  |  Overall Experience 
Clasificación:
4.0

Most of my furniture got mold damage this time. Had to dump most of it.

David M.  |  Overall Experience 
Clasificación:
5.0

Had major issues with the 1800 uhual #, they booked me a parking space instead of a storage unit, gave me the wrong pricing for my whole transaction. The general manager gave me a storage unit at her store and ensured my pricing was accurate. She fixed the billing issue in a speedy fashion.

Dana C.  |  First Impressions 
Clasificación:
5.0

Everything was fine

rodney c.  |  Overall Experience 
Clasificación:
4.0

Rep Christopher very helpful

Sheri B.  |  First Impressions 
Clasificación:
5.0

Rohnekia Jones, was very helpful and pleasant to work with. Thank you so much 

Glennys C.  |  First Impressions 
Clasificación:
5.0

Sales associate was outstanding

Jeffrey S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert K.  |  First Impressions 
Clasificación:
1.0

Had a on line reservation for a 10x10 climate control, went to moving in and all units were full, I showed the staff my reservation number and I was informed that they couldn't do anything, blame was put on online service, i was given a out door unit (which i did not ask for) the unit was not a 10x10, the back wall was made of wood and looks like the back wall moved forward. Getting unit else where, communication suck for uhal.

Steve F.  |  First Impressions 
Clasificación:
4.0

I had to pay moving help $350 for nothing due to being misinformed about the Sunday closing time. I was told that the hours of operation was 7-7 and after a 15 hour drive found out that the location closed at 5pm. Having already booked the movers. I was charged and then had to pay again the next day.

Reggie T.  |  First Impressions 
Clasificación:
4.0

Ninguno

sandra b.  |  Overall Experience 
Clasificación:
5.0

I had to move in early so was given 2 months free by the location manager. Very helpful and courteous.

Cheryl S.  |  First Impressions 
Clasificación:
4.0

They secured the property in our unit successfully for 26 years. No complaints

TIMOTHY C.  |  Overall Experience 
Clasificación:
1.0

Water leaking into storage unit caused water pooling in the middle of the unit. Our expensive king mattress and queen box spring were both totaled. Moldy, mildewed and still wet when we removed them. I explained to an employee what had happened, who asked if we had insurance, then said that the manager told me to call 1-800-go-uhaul. They could not have cared less that their building leaked and our belongings were ruined. Just a horrible experience.

William S.  |  Overall Experience 
Clasificación:
5.0

Daphne and her helper were awesome to work with!!! So glad I picked this location for my storage!!!

John S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

MONICA M.  |  Overall Experience 
Clasificación:
4.0

The only issue was no light bulb in indoor A.C. unit. Othwise great!

John L.  |  Overall Experience 
Clasificación:
5.0

I reserved by phone and when I arrived I was waited on promptly and respectfully

dennis p.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Johnnay G.  |  Online Move In 
Clasificación:
4.0

Only complaint I have about I need more trash cans around the area where people can throw their trash out.

Christine S.  |  Overall Experience 
Clasificación:
5.0

All the staff is efficient and effective…5 stars Is not enough to evaluate how good is the customer service

Romay M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John L.  |  First Impressions 
Clasificación:
1.0

I had to get help to open the door every time. I told the guy who came out to help me in January that I was done with not being able to get into my unit. I was moving out please do what he had too. I moved everything out that day. I get nasty phone calls almost daily in February. They still haven't stopped

SABRINA B.  |  Overall Experience 
Clasificación:
5.0

On line shows it was ready but tag on unit said it had to be cleaned had to wait for someone to clean

Sally S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNIE C.  |  Overall Experience 
Clasificación:
5.0

Y’all stuff are very good Customer service I am very friendly people

Donna B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

John S.  |  Overall Experience