El cliente no dejó un comentario.THOMAS M.
Customer Reviews for U-Haul Moving & Storage of Fort Pierce
Fort Pierce, FL 34982
(3/4 of a mile North of Midway Rd on the East side)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.STEPHEN H.
The service tech was very knowledgeable and very professional. Outstanding service.Jacquelines A. | First Impressions
The manager Jeremiah was very professional in helping me with my motorcycle trailer and also answered all my questions great job picking on him to make customers happy and knowing the job well Thanks again frank rossiFRANK R.
The lock area to unit is bent.Keith T.
The staff member behind the counter who assisted me was professional, courteous, and an outstanding team member. He checked my truck in and out within minutes. I briefly spoke with the supervisor who was also a valued team member for this U-Haul location in Fort Pierce. Thank you for the great service.joy B.
El cliente no dejó un comentario.Viola M.
El cliente no dejó un comentario.Tim L.
I was charge for 2 days when I only used the vehicle for one day.very disappointed.GLADWYN G.
El cliente no dejó un comentario.JOCK T.
Best staff I've ever worked with. I was a mover for a year with a very established company. The kindness and customer service was above the rest. Very thankful for them!!!JOSHUA T. | First Impressions
El cliente no dejó un comentario.WILLIE M.
I'm not giving a good rating because I had a storage room on reserve. for Oct 30th. I had to give them my credit card # to hold the unit and was told I wouldn't be charged until the day I moved in and I could move in anytime. I rented a truck from them on Oct 9th and I also hired movers to move into the unit on that day. turns out I get there with the truck, all my furniture and the movers and was told they had no storage room for me and everything was taken. I was left in a panic with no place to store my belongings and having to pay extra $ for the movers. what was the purpose of reserving the unit if they weren't going to hold it. BAD BAD BAD!!!!ALICE D.
El cliente no dejó un comentario.WILLIAM D.
Young man that helped my attach the trailer to my truck was very helpful and friendly. Great employee!Robert S.
El cliente no dejó un comentario.KETHER M.
Easy pickup and friendly staff.STEPHEN L.
El cliente no dejó un comentario.ZACHARY A.
Very accommodatingMelvin S. | Overall Experience
El cliente no dejó un comentario.Dawn C. | First Impressions
Entire experience was better than expectedHannah S. | First Impressions
Horrible customer service.JEROME S.
More outside lighting to feel more secure when dropping off van after dark.LAURA M.
El cliente no dejó un comentario.Vicki H. | First Impressions
This was location my contract stated for return. Upon arrival I was told they were not accepting 26' trucks and I would have to take it to another location. I had received no notification of a change in return location. U-Haul representative said place would be close by. I ask him to call and make sure they were open and taking trucks. He made calls and returned with a location 1 mile away. Went there and it was a used car sale lot with some U-Haul equipment. It was closed. Went back to original return location and they finally agreed to take truck. Not a good experience.Cullum H.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Regenia H. | First Impressions
El cliente no dejó un comentario.PHILIP R.
The young lady was very nice and helpful,and was very friendly,CAROLL L.
Door wouldn't close on the trailer which defeated the purpose of renting it. But location was accommodating and customer service of the reps was spot on. Just equipment was far from on par.BARON M.
Great Servicve.GARY W.
You were 6 days left and your Customer Care was unable to tell me where the boxes were once the arrival date came and past. The entire move was a fail by U Haul. HORRIBLE EXPERIENCE!!!!!!!!!!!!!Frank C.
Gave me a truck that had the check engine light on. The owner gave me a newer bigger truck inplace of the orginal one. I really didn't need a bigger truck for my 800+ mile trip.George D.
The staff here is super friendly and helpful will use them againLEASLIE W.
El cliente no dejó un comentario.THOMAS B.
El cliente no dejó un comentario.Gordon B.
El cliente no dejó un comentario.Joseph F. | Overall Experience
Daphne was so helpful, pre- pick-up and on the day ofDouglas C.
El cliente no dejó un comentario.robert D.
El cliente no dejó un comentario.JOSEPH S.
None at this time.Barbara S. | First Impressions
No IssuesPAUL F.
El cliente no dejó un comentario.Deborah H.
All very friendly. A real good crew.Adrian O. | Overall Experience
hello...over the past 20 yrs we have always used u-haul for the many moves we made...they were great every time...thanks u-haulAMATO C.
they are very professionalURIEL M.
Vehicle was clean overall with the exception of the front windshield which needed to be cleaned on the inside..Joel T.
Manager and associates are very friendly and well versed in customer service.JAMES M.
This was a nightmare from beginning to end. Your on-line system is a joke; it does not work, can NOT book movers, or get answers. The way you put your customers into the never ending cycle of "hold" unacceptable. I must have spent 12 hours on the phone over the past month. I have damaged goods from the movers in Michigan (hired thru u-haul). Your processes anger your customers and show us you have no concern about our belongings. UHaul puts un-needed stress on your employees. I will NEVER be back.tammy A.
Everything was fineBEESHAM C.
8 days of hell, lost containers , not one of you after countless emails sent a return email, generated email or call , only until it went into investigation did I finally hear , mr Alexander , before that I heard Christ, fuck , got lectures cause I said pod not u create . when they see my number they transfer the call to then call center and more bitchy ness , you all should be ashamed you suck at your job!!! From corporate to delivery nome of ya knew what you are doing.David A.
Our experience overall with uhaul was horrible. Dropping off the uhaul vehicle both times we rented was a nightmare. After loading and unloading a U-Haul all day, the last thing you want to be told is that you cannot drop off your vehicle at the location you are supposed to drop it off at. Then after going to two other locations, we get to an actual U-Haul business and they also tell us that they are sorry but we can't leave the vehicle there. They said that they would find a place for us to drop it off after telling us that all other locations are full besides the one that we called that was closed. We were tired, driving around in a massive 26' moving van and uhaul couldn't even take our vehicle?! If uhaul in Florida is having such a hard time with too many vehicles that paying customers cannot drop them off anywhere then maybe uhaul should hire drivers to send some vans back up north. It was ridiculous. Both times we rented. Our 8 month old baby was at home waiting for us with the babysitter while we should have been done earlier based on the original location that UHAUL told us to drop off. Then we were charged $4 for extra miles because we had no choice but to drive further! Whose fault would that be, UHAUL?!James D.
El cliente no dejó un comentario.DAVID P.
Customer clerk that assisted us should try to put a smile on her face and make her tone of voice more enthusiasm and welcoming.MARTA B.
I had six UBoxes that I had to pick up at Ft. Pierce. They came from MA, delivered to Palm Bay and then to Ft. Pierce. Several of the boxes got my items wet, soaking wet pads. I had cockroaches and ants inside. It was so disgusting! Would never recommend . The orange covers are not available for loading your stuff. Where I lived there were no cockroaches. Just another disappointing move.STEPHEN R.
El cliente no dejó un comentario.OSCAREDUARDO H.
El cliente no dejó un comentario.Kevin M.
This was an awful experience from start to finish. Most of the customer service people I spoke to throughout the process had no clue what was going on. When I originally booked the order I was told that the U-box could be delivered to my end destination of Jensen Beach, FL. Once it arrived in Florida I was told that Jensen Beach is outside of the delivery area and I would have to come pick it up. I had them transfer the box to the Fort Peirce location at: 3626 S US Hwy 1, Fort Pierce, FL 34982. When I arrived for my reservation they did not have my box ready and didn't even know where it was when I showed up. It took them 45 minutes to "find" it and dig it out. The people working at the location were terrible and couldn't care less about what they were doing. The manager was on a personal facetime call while pretending to assist customers. Once they finally found the box it was then improperly loaded onto the trailer and the door was bolted shut which we didn't find out either until we arrived at our final destination. We had to pry the box open and then because it was improperly placed on the trailer the door didn't even open half way. Awful customer service and terrible all around experience. I'd like a response from someone with a resolution to make it right.CORY B.
El cliente no dejó un comentario.Joseph F. | First Impressions
Staff was very helpful.SEAN L.
Water must have gotten into the unit (B9). All my card board boxes had water damage on the bottom and black moldAnthony A. | Overall Experience
Great service, easy, perfect for transporting impulse buy of dining room set! ¡Gracias!THERESA K.
El cliente no dejó un comentario.LEROY W.
When we arrived we were notified that they were full and they did not want to take the truck. They wanted us to take the truck to another location to drop it off or even return it to another location the next day.Brandon S.
El cliente no dejó un comentario.SILVANN B.
El cliente no dejó un comentario.WILSON M.
The drop-off location selected (Inlet Bait and Tackle) refused to accept the Uhaul as they claim they had no space. They directed me to another Uhaul company who also refused and directed me to another and so on. In total I visited 5 Uhaul locations before the Uhaul was returned. This impacted the timeline with which I was also to return the Uhaul as the drop off time was 9 AM and the Uhaul was returned after 10 AM. The representative at the location who accepted the Uhaul was extremely nice and friendly and assisted me with no issues. This location was 6+ miles well from the drop off location selected and at least 15 miles from my home. While the agent who returned the Uhaul was great, the entire process was a headache.Kanhai V.
took a long time to close down the storage account at the business. only one guy working. Long linesDaniel A. | Overall Experience
El cliente no dejó un comentario.JOSEPH A.
Worst experience ever. They gave away my trailer. I went to Mikes Garage in Vero. They were rude. Didn't care if I got a trailer or truck. Sent my son to West Palm beach location. They gave away another car trailer. I had to borrow a friend's trailer. My son had to follow me to the west coast so he could return my friends trailer. The only good part was my truck pick up I Fort Pierce. The man that helped me was great. Mikes Garage in Vero Beach should loose their UHAUL dealer rights. They are the worst people I've ever encountered. The west Palm beach military store had no idea what they were doing. If I can I will rent another company moving truck. I have to move all my belongings soon. Don't want to use Uhaul ever again. Sad to say. Hopefully something is done. Not just brush off my response.Gregg R.
El cliente no dejó un comentario.GARYM B.
El cliente no dejó un comentario.Seth Patrick F.
El cliente no dejó un comentario.Larry B.
Thank you. Everything was smooth and you saved me a lot of time, energy and money.CHRISTOPHER W.
Had some good interactions with Associates and some real bad interactions, needs to hire committed, older, professional associates.Jeffrey S. | Overall Experience
El cliente no dejó un comentario.Bob G.
The local facility had to units available, and found one that was bigger than what was reserved. After setting it up for me, the unit was still rented out to someone else and there was a lock on the door. Unfortunately the office workers were overwhelmed with other customers and having similar issues that I opted to store my stuff else where.Caleb P. | First Impressions
Your manager Daphne Heywood is absolutely the most professional and efficient manager with amazing customer service skills I have ever met! After Uhaul online reservations I made for my move from GA to FL literally made every mistake possible with all my reservations and I was up for 28 hours with my 2 sons (1 sick) and service dogs, Daphne was able to arrange storage and movers when no one else at Uhaul could. I am grateful to her amazing abilities as a manager!Saira M. | First Impressions
I wish I had the name of the man who helped us. He is AMAZING. We've had a rough move from CT and he was so awesome.JENNIFER A. | First Impressions
Check engine light on. Had to return truck. Given bigger truck. Bigger truck sucked down gas , averaging 12 mpg. Cost more for the move. NOT Happy. Should be given some kind of refund. Horribly loud road noise in cab while driving.Gregg C.
Too narrow on truck texture side.. no where to get turned around at all.. also tge storage side is very narrow with no where to turn around you have to back out all the way to the entrance.. the clients that rent here are not very clean or courteous and give u no room to access your unitDaniel O. | First Impressions
Friendly staff at both locations doing everything online made it super easy and quickMichael L.
Outstanding service and professional staff. You cannot say enough about how good the customer service was.Randy C.
The guys working there were very helpful, and did their job the best that you could ask for. My only issue is that the tail lights on my truck are not working now. The trailer lights worked, but I have no working brake or blinker lights. Their job is to hook up the trailer, and they did that like they now how, and I don't want to blame my lights on them, it's an older truck, but now I have to go get this fixed. The only thing they did out of the ordinary was screw what he thought to be a ground wire to the chassis of my truck, which got the trailer lights working, but could have possibly lead to a short or something...don't know yet. Overall, they were good kids, and helped me to the best of their ability. They aren't mechanics after all.John D.
employees were always friendly, approachable and helpful.Sena B. | Overall Experience
Have better equipments. Equipment was old and rusty. There was a lot of damages on the tow dolly and it needs to be off the road.Patrick R.
If I could give no stars I wouldOrsola B. | First Impressions
bug spray mine was full of german cockroachesFREDRIC H.
When you drop off a trailer and an employee says they will check it in for you and email you the receipt please do not wait until the next morning to check the equipment in, it results in an extra day charge to the customer.VIRGINIA R.
El cliente no dejó un comentario.LLOYD EUGENE S.
El cliente no dejó un comentario.STEPHEN S.
I rented a dolly with my rental. My pickup action was changed 2 days before my pickup date and the location did not have equipment . I had to call and get it changed to a location with equipment, It was right up the road but it delayed us an hour picking everything upGlenn F.
El cliente no dejó un comentario.Norman G. | Overall Experience
El cliente no dejó un comentario.JENNIFER A.
Employees need to do their job on time, I am getting double charged for the same trailer for no reason and I turned in the trailer on time and the Employees waited till the next day to close my contract adding another day to my rental that I did not have the trailer, this location needs to be fixed.MICHAEL D.
El cliente no dejó un comentario.Amber H.
El cliente no dejó un comentario.ANA N. | First Impressions
Pods were not ready movers waited over 2 hours then they were put on trailer backwards making them unuseable which of course we didn't know till we got home. Movers had to load truck instead the unload truck into pod at storage place in turn charging me double for double the work. Manager couldn't care less when told about situation. Fast forward a month later when I returned to retrieve my 3 pods they can not be located, nor are they paying 8 pop i8even in the system countless visits to site, tons of hours spent on phone it's been 10 days Still cant find themFrancine D.
Called today to follow up on the status of my U-Box, just to find out the order was cancelled without my knowledge and according to the support agent no reason listed why it was cancelled. ( 2nd time this happens ). So now we have to place a new order to get our stuff shipped and pay extra if we want it to arrive any time soon ( box was supposed to be delivered a week ago ). Now just hoping our stuff is not lost/damaged and never getting a U-Box again.Miguel P.
El cliente no dejó un comentario.Mark K.
El cliente no dejó un comentario.ANTHONY C.
Clean the car. There was alot of roaches!LEIGH G.
Staff was very friendly and helpfulDaniel A. | First Impressions
Gave us broken tow dolly. Did not set up contract correctly. Uhaul as a company is terrible this location is not especially bad. The centralized company is very very bad.Brady K.
El cliente no dejó un comentario.GERARDO V.
Employees very rude could not get the truck in the drive way .was told to squeeze in some where.took way too much time to get checked in .was told on the phone with personal call u will just have to wait.screw fort pierce florida company store...THOMAS A.
We reserved the U-Haul over a week in advance for 6AM pick up at the location in Stuart. The app informed us that someone would call us the day before to ensure everything was going to available. No phone call. The day before pick up, the app informed us that the pick-up location had moved to the Port St. Lucie location for the same pick-up time at 6AM. We woke up at 5AM and drove to the Port St. Lucie location and the app informed us when we arrived that we were not able to pick up our truck until 8AM since that location did not offer 24/7 service. So we sat on hold with a U-Haul rep for over 10 minutes to change our location. The rep informed us that we could pick up a larger truck at a Fort Pierce location she said was 5 miles away from our current location that offered 24/7 service, but we would have to wait til they opened at 7AM to get the dolly we reserved. The address that was listed in the app was incorrect and took us to a location 15 miles north where there was not one single U-Haul or office. We drove around for an hour trying to find this location and called customer service back, this time waiting over 20 minutes on hold. At this point, it was almost 8AM so we asked to just switch our reservation back to the Port St. Lucie location since we at least knew where that location was. In the process of revising our reservation AGAIN, they somehow changed the reservation under my husband's name without us knowing, so the rep would not even give us any reservation information until we could figure out the name the reservation was under, even though the app was showing the reservation under my name. Took us at least 5 minutes to figure that out. After they switched our reservation back, we found the correct Fort Pierce location on the way to the Port St. Lucie location - 10 miles south of the address that was listed in the app. We decided to just stop there and have an in-person rep help us. The rep at that location was nice and able to rent us a truck and get everything squared away but our entire move was pushed back by 3 hours and it was beyond frustrating driving around for 2 and a half hours trying to find the correct location. We had a 5 hour move to make and this inconvenienced us and everyone helping us move. Never again!Evan F.
El cliente no dejó un comentario.LORIJ S.
El cliente no dejó un comentario.SCOTT W.
Service was bad! Need to have someone service customers who have reservations first and not have them wait for 45 minutes while they look for trucks for the people who don't have a reservation!! Waste of my time!!Susan S.
The employee was very nice ðŸ˜ŠBrittany D.
Very professional.LAURA B.
El cliente no dejó un comentario.Glennys C. | Overall Experience
El cliente no dejó un comentario.WALTER C.
Most of my furniture got mold damage this time. Had to dump most of it.David M. | Overall Experience
El cliente no dejó un comentario.Joseph T.
Everything was great. No recommendation.Robert R.
El cliente no dejó un comentario.Alexander C.
Our U Box was shipped from Saunderstown RI on 6/25 but delivered to the wrong location (Palm Bay) rather than Ft. Pierce. The planned delivery was scheduled (Jupiter FL) for 7/13. Our movers weren't able to access the pod until it was shipped to Ft. Pierce. Finally, on Sunday 7/18 the U Box was delivered. and First Choice Movers did an excellent job.. Your 800 # is useless. Endlessly on hold and finally left a message. The callback was 2 days later. and the box was tracked down.to the wrong location. Customer service just said where it was and that it was to be transported to Ft. Pierce. No additional information followed. Thankfully, First Choice stayed on top of this and kept us informed.. If it wasn't for them we would have been lost. Sincerely, Tom and Barbara Feeneythomas F.
El cliente no dejó un comentario.CAROLYN M.
El cliente no dejó un comentario.Nyere W.
El cliente no dejó un comentario.SHARON G.
El cliente no dejó un comentario.BRUCE C.
Had major issues with the 1800 uhual #, they booked me a parking space instead of a storage unit, gave me the wrong pricing for my whole transaction. The general manager gave me a storage unit at her store and ensured my pricing was accurate. She fixed the billing issue in a speedy fashion.Dana C. | First Impressions
Staff was excellent!!WILLIAM S.
Everything was finerodney c. | Overall Experience
El cliente no dejó un comentario.MAIRA M.
Rep Christopher very helpfulSheri B. | First Impressions
Rohnekia Jones, was very helpful and pleasant to work with. Thank you so much Glennys C. | First Impressions
Sales associate was outstandingJeffrey S. | First Impressions
El cliente no dejó un comentario.Robert K. | First Impressions
Had a on line reservation for a 10x10 climate control, went to moving in and all units were full, I showed the staff my reservation number and I was informed that they couldn't do anything, blame was put on online service, i was given a out door unit (which i did not ask for) the unit was not a 10x10, the back wall was made of wood and looks like the back wall moved forward. Getting unit else where, communication suck for uhal.Steve F. | First Impressions
I had to pay moving help $350 for nothing due to being misinformed about the Sunday closing time. I was told that the hours of operation was 7-7 and after a 15 hour drive found out that the location closed at 5pm. Having already booked the movers. I was charged and then had to pay again the next day.riggie t. | First Impressions
Ningunosandra b. | Overall Experience
I had to move in early so was given 2 months free by the location manager. Very helpful and courteous.Cheryl S. | First Impressions
They secured the property in our unit successfully for 26 years. No complaintsTIMOTHY C. | Overall Experience
Water leaking into storage unit caused water pooling in the middle of the unit. Our expensive king mattress and queen box spring were both totaled. Moldy, mildewed and still wet when we removed them. I explained to an employee what had happened, who asked if we had insurance, then said that the manager told me to call 1-800-go-uhaul. They could not have cared less that their building leaked and our belongings were ruined. Just a horrible experience.William S. | Overall Experience
Daphne and her helper were awesome to work with!!! So glad I picked this location for my storage!!!John S. | First Impressions
El cliente no dejó un comentario.MONICA M. | Overall Experience
The only issue was no light bulb in indoor A.C. unit. Othwise great!John L. | Overall Experience
I reserved by phone and when I arrived I was waited on promptly and respectfullydennis p. | First Impressions
El cliente no dejó un comentario.Johnnay G. | Online Move In
Only complaint I have about I need more trash cans around the area where people can throw their trash out.Christine S. | Overall Experience
All the staff is efficient and effective…5 stars Is not enough to evaluate how good is the customer serviceRomay M. | First Impressions
El cliente no dejó un comentario.John L. | First Impressions
I had to get help to open the door every time. I told the guy who came out to help me in January that I was done with not being able to get into my unit. I was moving out please do what he had too. I moved everything out that day. I get nasty phone calls almost daily in February. They still haven't stoppedSABRINA B. | Overall Experience
On line shows it was ready but tag on unit said it had to be cleaned had to wait for someone to cleanSally S. | Online Move In
El cliente no dejó un comentario.Diana O. | First Impressions
El cliente no dejó un comentario.JOHNNIE C. | Overall Experience
Y’all stuff are very good Customer service I am very friendly peopleDonna B. | First Impressions
El cliente no dejó un comentario.John S. | Overall Experience
El cliente no dejó un comentario.Danielle F. | Overall Experience
El cliente no dejó un comentario.phillip d. | Overall Experience
It's always hard to speak with a person at the location itself since it rolls over to the main UHaul line and often once you are at the Rental location, it is super hard to get an associate at the front desk when needed. It's like they disappear.Bonnie L. | First Impressions
Staff is unprofessional and rude .Fadhel I. | Overall Experience
Online it said I would get a free lock (it would be inside the unit when I got there), there was no lock. The unit is dirty, wet in one of the corners and the door was very difficult to open with no rope to pull it back down after its fully opened. Not a good experience and I plan on moving my stuff out after my 30 days are upJonathan U. | Online Move In
Pros and nice..!Timothy G. | First Impressions
GreatestJames F. | First Impressions
Did not get a sheet to see where our storage unit was and no instructions on how to confirm truck drop off onlineJUDITH R. | First Impressions
Had an issue where the trailer I rented required a 2" hitch ball and mine was 4" . Shawn quickly resolved it getting me a 10' truck which worked out well. Thanks Shawn!Anthony A. | First Impressions
El cliente no dejó un comentario.ELIANA Z. | First Impressions
El cliente no dejó un comentario.SONJA T. | Online Move In
El cliente no dejó un comentario.Seabron J. | First Impressions
It was sad to see a great manager like Gregg leave our site ..we liked that we always had a contact with he and Shawn . The only suggestion we have is to have the phones at the site answered for questions . As I am sure it's a very busy place we had offen tried to call and there was no answer at that store .Tjay G. | Overall Experience
Y'all really helped me in a time of a crisis here in America, thanks for your consideration and being very mindful of each individual needs. Thanks again for your kindness and help for me and my family, THANKS.Keisha G. | First Impressions
Andrea was a pleasure to work with she met all my expectations and was very professionalChristoph G. | First Impressions
The service on location was excellent. Your corporate communications regarding my ability to connect with location was Extremely poor. Do you employ third world center to answer the phone????Zelmira F. | First Impressions
Servicios adicionales en esta ubicación
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