Customer Reviews for U-Haul Moving & Storage of Forest Park

4,718 reviews

801 S Harlem Ave   Forest Park, IL 60130
(@ I-290)

(708) 366-5998

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(708) 366-5998

801 S Harlem Ave
Forest Park, IL 60130
(@ I-290)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The lady that helped me was very helpful and friendly. The transaction was fast and efficient. I would recommend this location to anyone looking to rent moving equipment

Aaron K. 
Rating:
5.0

Customer did not leave a comment.

Barbara H G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Mike and his staff are super friendly and helpful!

Joshua D. 
Rating:
3.0

Customer did not leave a comment.

Calvin L. 
Rating:
5.0

Nothing at all, pleasant, professional employees with great selection of equipment that was well maintained. I would definitely recommend this operation to anyone

Newman M. 
Rating:
5.0

Great cust service!

BRUCE S. 
Rating:
5.0

Nothing need to be done My experience was easy and pleasant.

Brenda B. 
Rating:
5.0

The staff is very friendly, efficient and professional. It was a very easy process to pick up and drop off the truck. Thank you!

JAMES C. 
Rating:
3.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

We're able to get me a car hauler on a last minute to rent the trailer

ERIC K. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
3.0

I appreciated the level of service I received. Quick and efficient.

christen P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
3.0

Customer did not leave a comment.

Yujun X. 
Rating:
4.0

Customer did not leave a comment.

Vannetta T.  |  Overall Experience 
Rating:
5.0

Have a few more people working the front counter right when the store opens on the weekend.

Colleen J. 
Rating:
5.0

Customer service was great. Nicole Lopez was perfect

MIKE M. 
Rating:
4.0

The "Check Engine" light was on in the truck when it was picked up. It would be nice to be able to rent a truck for less than 2 days.

Erik H. 
Rating:
5.0

The drop-off was quick, friendly and seamless.

Brian S. 
Rating:
4.0

More direct contact / communication. I turned in my rental 25 November 21 after only 24 hours of an anticipated 7 days rental. There was dirty. When asked for a replacement, I was informed no other was available. The hose the clean was put away it was near closing. The mirror was cracked. The power locks didn't work. The ride was concerning (tires possibly alignment). Have someone in the process on the 5 calls required have authority to assist.

yvette B. 
Rating:
4.0

Staff was friendly and helpful although struggling with a faulty computer system that apparently needs upgrading.

DALE J. 
Rating:
5.0

Customer did not leave a comment.

LIZA T. 
Rating:
4.0

Customer did not leave a comment.

julie t.  |  Overall Experience 
Rating:
5.0

Everyone I encountered helped to solve situations. Great communication as well

christopher g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KATHERINE H. 
Rating:
5.0

Customer did not leave a comment.

ANITA H. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Great experience. We will be back!

MATTHEW R. 
Rating:
2.0

I was accosted by one of your female employees. The woman refused to give her name but identified herself as the manager. She made racially derogatory remarks to me and followed me outside the store to antagonize and assault me. I documented the incident with the Forest Park Police.

JOSEPH P. 
Rating:
5.0

Great experience!

MIKE C. 
Rating:
2.0

The rental van right turn signal was not working, grateful no accident occure, was dangerous, will check that all signals work in the future. I wish they would start rental with at least a half a tank of gas, got it at a quater tank and returned at almost full, doesn't seem right to customers.

ANITA W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Friendly staff, efficient process, clear on terms and pricing!

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

Debra L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHELLE W. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
4.0

Customer did not leave a comment.

jim h.  |  First Impressions 
Rating:
5.0

I have only positive comments. Scheduling the truck was quick and easy. The same for picking up the truck. Well run and smooth. Drop off was so convenient for us - we moved 50 miles away and the drop off location was 6 minutes from our new home. I definitely recommend U-HAUL

Linda H. 
Rating:
5.0

Customer did not leave a comment.

TRAMAINE R. 
Rating:
5.0

always a line of customers, more service people

MARK S. 
Rating:
5.0

Customer did not leave a comment.

JILL A. 
Rating:
5.0

I got a Truck i didnt order which was smaller and they had me down for a Night time move. When i talked with the lady there i was clear on the time which was AM and how big of truck i needed. It made my Move much more Harder because i had to make 3 trips to get the Move done i even requested Blankets which i payed for and didnt receive.

DARRYL R. 
Rating:
3.0

I rented a 4Ã-8 trailer 2.weeks prior to my reservation. When I got there, 2 hrs after my scheduled reservation, I was told the trailer j was supposed to get was scheduled to be returned that day at 11 AM but never came in. I think a heads up, phone call, email, etc would have been appreciated. The staff did a great job of making it work but I'm not sure how you can make a reservation for something you don't know you'll have.

DANIA R. 
Rating:
5.0

Customer did not leave a comment.

Ascension H. 
Rating:
5.0

The staff were very cheerful and helpful.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
4.0

Rent here often, always professional and equipment is in good shape

shawn W. 
Rating:
5.0

Forest Park uhaul is the best!

MARY N. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Easy convenient location for final drop off. Staff was very helpful and friendly

Francis F. 
Rating:
5.0

Customer did not leave a comment.

SADE H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
1.0

Customer did not leave a comment.

JERMAINE J. 
Rating:
1.0

I had to throw away half my things because of the general insect/ cockroach infestation and was told I wouldn’t be reimbursed.

Sarah F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMARA J. 
Rating:
5.0

Customer did not leave a comment.

JACK M. 
Rating:
3.0

The customer service person at pick-up was indifferent and not very helpful. The person at drop-off was much more helpful. The 5X8 trailer I was given had two significant leaks, not just "water resistant" issues but real leaks, in the tip front corners. That made it very difficult to use and it was very disappointing to receive a defective trailer. I would think the a company like U-Haul would maintain their equipment to higher standards.

Douglas W. 
Rating:
5.0

Victor and his team are always amazing. I have used U Haul many, many times, and Victor's location is honestly the only one I trust. I know he will have the equipment, I know he and his team are super friendly and funny, and I know my equipment will be well prepared, well maintained, and it'll be a breeze to drop it back off.

REBECCA C. 
Rating:
5.0

Very friendly & organized!

THOMAS S. 
Rating:
4.0

Customer did not leave a comment.

TREVOR G. 
Rating:
2.0

I had a reservation to pick up a trailer, but I stood waiting for 40 minutes while one staff member took care of two customers ahead of me. All that time another staff member sat behind the counter eating his dinner and never did anything to assist anyone.

DANIEL W. 
Rating:
4.0

I dropped off after hours

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Cash B. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
3.0

Improve access to parking lot (add Harlem Ave. entrance).

Stephen B. 
Rating:
5.0

Mike is awesome!!!

BENJAMIN T. 
Rating:
5.0

Good show

MICHAEL T. 
Rating:
5.0

The truck was pretty beat-up. Needs some exterior repair. It was functional mechanically.

JOHN M. 
Rating:
5.0

The van was clean on the inside and ran perfectly..but it was filthy on the outside.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO G. 
Rating:
5.0

Customer did not leave a comment.

Cal T. 
Rating:
5.0

Customer did not leave a comment.

NACURVIE S. 
Rating:
4.0

Too spensive

ABEL R. 
Rating:
5.0

Great

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

I was surprised on how easy the process was once I went to the facility to check in. Staff was very friendly and the check-in process for the storage unit took about 10 minutes.

Gregory P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MADALYN K. 
Rating:
5.0

Customer did not leave a comment.

AUTUMN H. 
Rating:
5.0

Customer did not leave a comment.

CECILIA G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Efficient service and staff. It made my stressful day of moving much easier.

Michael D. 
Rating:
5.0

The online pick up didn't work. I try to login in wouldn't recognize my login in when I just used it. to reset the password I was in a browser and to go back to my email to get the special uhaul sent me would of kicked me out of the print area. Luckily after trying to do online pick up for 20 mins I got frustrated and went inside. The young lady that helped me was amazing. I apologized to her Bc I wasn't trying to bother her that's why I choose the online pick up. A few mins later they pulled the truck up and I was off. When I return a a few hours later and parked the truck my phone rang. I was a call for for a few minutes and the uhaul guy patiently waited for me to get out of the truck. He asked if everything went well, did I have anything problems with the truck I said no. I said thank u and asked me if I needed a printed receipt or an email I said I'm good. Gave me my Total after he checked my mileage. I would rent from here again. Great staff super friendly.

GENMONY V. 
Rating:
4.0

Customer did not leave a comment.

Rajiv S. 
Rating:
4.0

Not sure what they can do but it's a tough place to get in and out of.

William C. 
Rating:
2.0

To get into the location was weird because it sit on a corner of busy street and can't turn until all the cars move that are wait on the light because they are blocking the entrance way

Rashonda C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M.  |  Overall Experience 
Rating:
5.0

I was acknowledge soon as I walked in the door I was out less than five minutes drop off loacation great

Ashley L. 
Rating:
2.0

Ask that your representatives consider the customers needs as priority and decide if dealing with the general public is a requirement for accepting the job or consider another field of employment. Multiple bad experiences and no resolution to avoidable situations. Thanks for listening hope it helped.

Joe S. 
Rating:
5.0

Everything went well.

RONALD B. 
Rating:
3.0

Why was my bill so high??? Don't have time to even call you and ask. I just won't go back there.

MIRIAM H. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Excellent work ethic and job performance

Craig F. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO F. 
Rating:
5.0

I am usually happy with the service I get

LAURENCE L. 
Rating:
5.0

Keep doing what you are doing

ROBERT B. 
Rating:
5.0

They were very quick and friendly

Blake M. 
Rating:
5.0

My care rep Mr. Nathaniel was curious, knowledgeable and efficient.

Dr. Deborah S.  |  First Impressions 
Rating:
5.0

Everything was in excellent condition and I was very satisfied with the service.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Marco A. 
Rating:
5.0

Customer did not leave a comment.

NIYA L. 
Rating:
1.0

We waited over 30 minutes for our “self serve” truck rental to be available, then we're charged a full day rental fee with a total of $120 instead of the $20 originally quoted. What's the point of self serve rentals if you have to wait for all 3 employees to finish rearranging other returned trucks? All around, horrible experience. Would rather drive further to another location or rent from somewhere else than return here.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

EBONY B. 
Rating:
4.0

Customer did not leave a comment.

CAYLA T. 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Everyone was exceptionally helpful with me being handicapped.

ANTHONY M.  |  First Impressions 
Rating:
5.0

Nicole was very nice and helpful she took her time and explained everything to I think you guys need to give Nicole a raise and also Johnathan was very nice and helpful too he should get a raise too 😊 all the staff alone was very nice and helpful no one was mean or had attitude 😊😊😊

Sharita W.  |  First Impressions 
Rating:
5.0

Excellent, Helpful, Fast, and Friendly Service.

Peter O.  |  First Impressions 
Rating:
3.0

No complaints about my service

lashonda t.  |  First Impressions 
No reviews have been submitted for this location.

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