Customer Reviews for U-Haul Moving & Storage of Forest Park

4,647 comentarios

801 S Harlem Ave   Forest Park, IL 60130
(@ I-290)

(708) 366-5998

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(708) 366-5998

801 S Harlem Ave
Forest Park, IL 60130
(@ I-290)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The van was clean on the inside and ran perfectly..but it was filthy on the outside.

CHRISTOPHER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cal T. 
Clasificación:
5.0

El cliente no dejó un comentario.

NACURVIE S. 
Clasificación:
4.0

Too spensive

ABEL R. 
Clasificación:
5.0

Great

Linda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
5.0

I was surprised on how easy the process was once I went to the facility to check in. Staff was very friendly and the check-in process for the storage unit took about 10 minutes.

Gregory P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MADALYN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUTUMN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CECILIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

Efficient service and staff. It made my stressful day of moving much easier.

Michael D. 
Clasificación:
5.0

The online pick up didn't work. I try to login in wouldn't recognize my login in when I just used it. to reset the password I was in a browser and to go back to my email to get the special uhaul sent me would of kicked me out of the print area. Luckily after trying to do online pick up for 20 mins I got frustrated and went inside. The young lady that helped me was amazing. I apologized to her Bc I wasn't trying to bother her that's why I choose the online pick up. A few mins later they pulled the truck up and I was off. When I return a a few hours later and parked the truck my phone rang. I was a call for for a few minutes and the uhaul guy patiently waited for me to get out of the truck. He asked if everything went well, did I have anything problems with the truck I said no. I said thank u and asked me if I needed a printed receipt or an email I said I'm good. Gave me my Total after he checked my mileage. I would rent from here again. Great staff super friendly.

GENMONY V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rajiv S. 
Clasificación:
4.0

Not sure what they can do but it's a tough place to get in and out of.

William C. 
Clasificación:
2.0

To get into the location was weird because it sit on a corner of busy street and can't turn until all the cars move that are wait on the light because they are blocking the entrance way

Rashonda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY M.  |  Overall Experience 
Clasificación:
5.0

I was acknowledge soon as I walked in the door I was out less than five minutes drop off loacation great

Ashley L. 
Clasificación:
2.0

Ask that your representatives consider the customers needs as priority and decide if dealing with the general public is a requirement for accepting the job or consider another field of employment. Multiple bad experiences and no resolution to avoidable situations. Thanks for listening hope it helped.

Joe S. 
Clasificación:
5.0

Everything went well.

RONALD B. 
Clasificación:
3.0

Why was my bill so high??? Don't have time to even call you and ask. I just won't go back there.

MIRIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

Excellent work ethic and job performance

Craig F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO F. 
Clasificación:
5.0

I am usually happy with the service I get

LAURENCE L. 
Clasificación:
5.0

Keep doing what you are doing

ROBERT B. 
Clasificación:
5.0

They were very quick and friendly

Blake M. 
Clasificación:
5.0

My care rep Mr. Nathaniel was curious, knowledgeable and efficient.

Deborah S.  |  First Impressions 
Clasificación:
5.0

Everything was in excellent condition and I was very satisfied with the service.

Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIYA L. 
Clasificación:
1.0

We waited over 30 minutes for our “self serve” truck rental to be available, then we're charged a full day rental fee with a total of $120 instead of the $20 originally quoted. What's the point of self serve rentals if you have to wait for all 3 employees to finish rearranging other returned trucks? All around, horrible experience. Would rather drive further to another location or rent from somewhere else than return here.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EBONY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAYLA T. 
Clasificación:
3.0

Not make me travel 30 miles to pickup trailer after you sent me to a second location that also did not have my trailer.

WAYNE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John J. 
Clasificación:
5.0

I always have a great experience with the forest park uhaul

TARA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD B. 
Clasificación:
3.0

The Van smelled like something died in it and it didn't look like it had been washed in a month

Michael C. 
Clasificación:
5.0

All the staff I interacted with were plesant and helpful.

Barbara S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
2.0

I drove 11 miles. In like 1 hr. Got charged for 3 gallons of gas. Wtf.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE LEE F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Erin P. 
Clasificación:
2.0

Clean the vehicle!

MARSHALL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
2.0

This place was buns

ROBERT D. 
Clasificación:
5.0

Always great service!

MARY BETH H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Anita C. 
Clasificación:
5.0

El cliente no dejó un comentario.

james J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie Kay G. 
Clasificación:
1.0

I was overcharged for refueling. I picked up the truck with a 1/4 tank left with gas. I returned it with a half tank.

KWABENA K. 
Clasificación:
3.0

El cliente no dejó un comentario.

TERESE P. 
Clasificación:
4.0

The truck that I rented did not drive really well. It was rough/unpleasant. I've been in better uhaul trucks. It needs better maintenance.

SAMUEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN K. 
Clasificación:
5.0

I love this place!

JUAN B. 
Clasificación:
3.0

This is in a convenient location and the staff is nice, however that truck I was leased should've never been leased in that condition. The transmission would not catch at any gear. It would slip and lag poorly on the expressway. Also, every bump at 40mph+ would shake the entire vehicle. I think it desperately needs an alignment and suspension work. Also, the battery died on us.

Joseph R. 
Clasificación:
2.0

Your front desk workers need to be more clear when they explain what condition the vehicle must return in. I was not told I would charged for gas but you guys added that after I returned the vehicle

Alex K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

You guys were good and friendly

JESUS P. 
Clasificación:
1.0

You need to plan ahead in case someone doesn't bring a truck back on time. Moving is stressful enough without changing the time 4 hours!

Aaron C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Margaret K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE L. 
Clasificación:
5.0

The customer rep was great, even when I didn't order the right vehicle she didn't change. She serve with pleasure. Being able to walk in and get a vehicle, great. Gracias

CARL K. 
Clasificación:
5.0

The staff was knowledgeable and very friendly

SIRERA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARMONT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW A. 
Clasificación:
1.0

Before arriving I tried to contact this location MULTIPLE times because I couldn't figure out what side to bring the truck into since they have trucks on multiple lots and they wouldn't answer the phone. When I finally figured out the lot situation on my own, I went inside and no one was in the front. I said hello to no answer, checked around and seen an open door and repeated hello only for a man to step out and not Say a word to me. He took my rental key looked at an iPhone and walked away without saying a word to me AGAIN. Another employee asked if I needed help, I told him I thought the guy went to check on the truck. The other wordless man came in and said "that's her receipt" and I almost had a heart attack to find that he wasn't mute. I asked if the truck was good to yet again get silence. The other employee heard my frustrated "yeah? No? Maybe?!?" and told me the truck was good and I'm good to go. Honestly, don't come to work if you're going to treat people like trash. Is it really so hard to answer someone?!? The experience makes me want to never use uhaul again especially since I didn't want to use uhaul in the first place.

CORRISSA R. 
Clasificación:
5.0

nothing

MATT L. 
Clasificación:
3.0

THe only issue was that it was hard to enter the location. Entrance signs weren't clearly marked and it was a busy intersection. Front desk was extremely nice.

KATHRYN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE L. 
Clasificación:
5.0

Great customer service!

Larry M. 
Clasificación:
5.0

I've rented from this location many times - the customer service is always terrific.

Mary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH R. 
Clasificación:
2.0

I was very unhappy at how dirty the truck was. I called days before to ask if they clean each truck after use. I was told yes, they they swap out the back and wipe down the front cabin. Lies! My hands were dirty by the time I drive home to start my move. I grabbed some Clorox wipes and each time I wiped the steering wheel the wipes would come away black or gray. It took 10 wipes to get the steering wheel even close to being cleaned. As for the rear bed… omg! There was pieces of plastic, screws… and all this black, thick grease. I had to spend 45 min to sweep then wipe down with rags multiple times. I shouldn't have to pay +$72 for less than $10 miles round trip and clean the truck myself! Additionally, I was given a truck with less than 1/4 tank a gas and told if I return it with less than a 1/4 tank I'd pay a $30 surcharge. What the hell kinda business are they running there. Also, no one was wearing a mask!!!! I'll never rent another truck from that location and will be sure to spread the word. $72 so I can clean your truck and then give you extra gas on top of it… :(

KATRINA V. 
Clasificación:
5.0

Staff very friendly and helpful helpful

PATRICIA G. 
Clasificación:
5.0

The staff member who checked me in seemed a bit frazzled and a bit snippy. As a corporate repeat customer at this fine location, this check in staff member ( whom I have never met) may want to glean the customer service skill set of other seasoned River Forest IL U-Haul staff. Just sayin'

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI S. 
Clasificación:
5.0

Very easy pick up and return!

ELIZABETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR L. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary K. 
Clasificación:
5.0

Everyone was exceptionally helpful with me being handicapped.

ANTHONY M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELE H. 
Clasificación:
3.0

Nice people! However, getting the truck into the parking lot was difficult.

Annalise L. 
Clasificación:
5.0

My 10' truck had a used plastic bowl behind the seat and a comb. Trucks should be cleaned better

JESSICA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
4.0

Was as always, super easy to make the online reservation. Only complaint was not enough help at the check out counter when I returned van. Otherwise everything was great.

DIANA O. 
Clasificación:
5.0

Nicole was very nice and helpful she took her time and explained everything to I think you guys need to give Nicole a raise and also Johnathan was very nice and helpful too he should get a raise too 😊 all the staff alone was very nice and helpful no one was mean or had attitude 😊😊😊

Sharita W.  |  First Impressions 
Clasificación:
5.0

Staff is always helpful

BERTHA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay D.  |  First Impressions 
Clasificación:
5.0

The entire staff was professional easy move a.m. Mikey was awesome made it really convenient for easy move in

roy c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carltus F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BERTHA N.  |  Overall Experience 
Clasificación:
5.0

The website was glitchy and difficult to use, and customer service over the phone was slow and useless. The staff at the facility made up for it, they were fast, friendly, and helpful.

Luke C.  |  Online Move In 
Clasificación:
5.0

The facility and staff was above all. The staff was very accommodating, the process was fast and I felt that the staff was concerned about my needs.

Roy M.  |  Overall Experience 
Clasificación:
5.0

Excellent, Helpful, Fast, and Friendly Service.

Peter O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonja G.  |  First Impressions 
Clasificación:
3.0

No complaints about my service

lashonda t.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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