Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After arriving to drop off the U-Haul the process was extremely long due to not having good service in the area so I had to wait until each page load slowly to take the pictures. Once that process was completed the instructions advised to drop the key in the drop box. The picture of the Dropbox appeared totally different than the actual Dropbox. It took almost an additional 10 mins just to find where it was actually located. If the picture matched the actual Dropbox it would have saved so much time.
tesha williams
Rating:
5.0
Customer did not leave a comment.
REMONA UNDERWOOD
Rating:
3.0
The truck was horrible. The reverse gear caused the truck to jerk really hard, the back of the truck, the door wouldn't stay locked and came open while driving
DAMARCUS DIXON
Rating:
5.0
I had issues with using the app and online service. But when I called the 800 # they took care of me.
James Roberts
Rating:
5.0
Customer did not leave a comment.
Francisco Uribe
Rating:
5.0
Eric gave excellent service! i can't think of any improvement other than have more employees with similar experience.
TRAVON GARNER
Rating:
5.0
Customer did not leave a comment.
carwin foster
Rating:
5.0
I was helped with exceptional customer service
Brandon Johnson
Rating:
5.0
Customer did not leave a comment.
Marquita Doss
Rating:
4.0
Customer did not leave a comment.
Latasha Daniely
Rating:
5.0
Customer did not leave a comment.
Griselda Grajeda
Rating:
5.0
Customer did not leave a comment.
Wilfred Jordan
Rating:
1.0
Better customer care and customer service. Worst experience ever! Very unhappy with uhaul
Mecca Muhammad
Rating:
5.0
Although I did not get the gentlemen name that assisted me, he was very helpful, pleasant, professional courteous. He made the return process easy, smooth and done in a timely manner.
SHARQUITA OWENS
Rating:
3.0
Truck ran very rough, brakes appeared to be slightly slipping some.
Alicia Brown
Rating:
5.0
Customer did not leave a comment.
Sherharris Hogan
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
anesha barefield
Rating:
5.0
All is well
Ruben Riley
Rating:
5.0
Customer did not leave a comment.
APRAIL WHITAKER
Rating:
5.0
Customer did not leave a comment.
Ashley Coggins
Rating:
3.0
Customer did not leave a comment.
Deborah Cross
Rating:
5.0
Customer did not leave a comment.
Tracy Bryant
Rating:
5.0
Worked very well
Darryl Horton
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Eva Powell
Rating:
5.0
Customer did not leave a comment.
Patricia Kellogg
Rating:
5.0
Friendly, helpful, and efficient! We were in and out in about 5 minutes!
Luther Rouse
Rating:
4.0
Customer did not leave a comment.
Mardena Swift
Rating:
5.0
Customer did not leave a comment.
Guadalupe Moreno
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawn Helms
Rating:
5.0
Customer did not leave a comment.
Janice Lanier
Rating:
5.0
Waiting on my refund for 24.21 from today
Taquila Brown
Rating:
5.0
Cedric Horton has excellent customer service the best thing this location has is him he needs a raise !!!! He's nice courteous, very efficient.
Alia Tascoe
Rating:
2.0
All my stuff were auctioned. I paid my storages for over 7 years and went through hardship. I want my stuff back. Y'all got no ideas how family is feeling.And God don't like ugly and you was very ugly how you treated us everything we had is gone no clothes and all my stuff shame on you and what goes around comes around
WILLIAM CLAY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kawana Love
Rating:
4.0
Customer did not leave a comment.
Theresa Parker
Rating:
5.0
Cedric was professional and on top of things.
Dustin Renn
Rating:
5.0
Customer did not leave a comment.
Taylor Jeniolionis
Rating:
5.0
Nothing it was fast and easy
ALBERT BETTS
Rating:
5.0
Customer did not leave a comment.
DONALD Maurice EDWARDS
Rating:
1.0
DO NOT RENT FROM HERE VERY BAD COUSTMER SERVICE THEY ALWQYS CHARGED 25$ FOR CLEANING FEEE
DHAVAL PATEL
Rating:
5.0
Your rates are high for in town move. I think $120.00 and top off fuel is a bit much. Again, I haven’t rented a U-Haul in years and this rate maybe ok.
Raymond Scott
Rating:
5.0
Great customer service from booking, hookup, and return
TIMOTHY WOOD
Rating:
3.0
Go out and inspect the fuel gage on the truck before customer leaves. Paperwork said vehicle was at 3/4 of fuel but was a little over half and under 3/4.
Nicholas Fetter
Rating:
3.0
Customer did not leave a comment.
Angel Cambron
Rating:
5.0
Customer did not leave a comment.
Lenisha Chitolie
|
Overall Experience
Rating:
1.0
My unit was unlawfully sold to a auction. I will be taking a law sue action against this specific storage facility. I was informed of the date of auction. I also paid off my storage in its entirety before the due date of the auction. This specific facility tried to cover their tracks after they were informed of this mishap. I have all contract and receipts of payments.
Kendra Sampson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leonard Roberson
Rating:
5.0
Customer did not leave a comment.
rodney carter
|
First Impressions
Rating:
5.0
Great
Shunzetta Williams
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kimberly Ellis
Rating:
5.0
Customer did not leave a comment.
tillman walrond
Rating:
5.0
Customer did not leave a comment.
Griselda Grajeda
Rating:
5.0
Customer did not leave a comment.
James Sowell
Rating:
3.0
Gm gave my truck to another person after I made reservations for that truck so all my info is not connected mileage gas and ect.
kimbely taylor
Rating:
5.0
Customer did not leave a comment.
Vincent Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua Tillmon
Rating:
5.0
Great Customers service
Shantavius Finnie
Rating:
5.0
Great service
Aurelio Pachecho
Rating:
5.0
The truck that I was given was raggedy the brakes was going out transmission was going out I was really scared to drive it it kept jerking but overall I got my moving done thanks guys.
tammy graham
Rating:
3.0
Stay faithful.
james vernon
Rating:
5.0
Customer did not leave a comment.
Brandy Walker
|
Online Move In
Rating:
5.0
Very friendly staff and well maintained!
Shunzetta Williams
|
Overall Experience
Rating:
5.0
This location is great, but I am disappointed that they charged me for two days just for being 3 hours and 17 minutes late. I have been late in the past and wasn’t charged for an additional day. Just very disappointing.
Raymond Scott
Rating:
5.0
Customer did not leave a comment.
Milton Mack III
Rating:
5.0
Heather heather perfect customer service Forest park location heather heather excellent service Her name is heather excellent Excellent excellent god bless her heather is her name Have more workers like her.
That would be the improvement Heather. Heather heather hader, heather,
nuff said
Nasauna Beattie
Rating:
5.0
Lower rates for shorter periods
LaToya Baldridge
Rating:
4.0
Make sure the steering is checked out.
STERLING MCNEAL
Rating:
5.0
Best experience ever with Uhaul. Staff is friendly and helpful!
LAWANDA JOHNSON
Rating:
1.0
Customer did not leave a comment.
Zandavious Whatley
Rating:
5.0
Customer did not leave a comment.
loyes benson
Rating:
5.0
Customer did not leave a comment.
Quentin Shropshire
Rating:
5.0
Very pleased
Sandra Robinson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUAWANA THOMAS
Rating:
5.0
Nothing
Melissa Jackson
Rating:
5.0
Great service, real affordable!
Shantavius Finnie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammy Doe
Rating:
5.0
Customer did not leave a comment.
Everette Fulks
Rating:
1.0
First of all, they gave me the truck empty and then charge me $40 as a whole defeat for giving me a empty truck. Second of all, the people at this place is very, very rude. Especially the manager, the one that has no teeth in his mouth. And disrespectful and I would not ever ever refer nobody to this one. I've never had a bad experience with U-haul, but this one is awful.
Equilla Stjean
Rating:
3.0
I called service agent to inform her I had vacated unit. She confirmed it. About a week later I an email charging me a late fee. Had to call up employee and explained details afterwards She finally did her job and completed the move out. Other than that my experience was average. Storage units are too expensive 😫.
Tavio Austin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES JOHNSON
Rating:
5.0
Customer did not leave a comment.
emil cloud
|
Overall Experience
Rating:
5.0
I was charge twice for my rental. I have not received a refund. Pls tell customer you do this. O was told this is normal. I don't approve
Tamika Shoulders
Rating:
5.0
Customer did not leave a comment.
Talender Pugh
Rating:
4.0
Customer did not leave a comment.
VELINA DUNCAN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Antarrios Lamar
Rating:
4.0
Customer did not leave a comment.
Debra Pickett
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Kayla Burnett
Rating:
5.0
Customer did not leave a comment.
Dominic Young
Rating:
5.0
Great job
vanassa Thomas
Rating:
2.0
Customer did not leave a comment.
Tyrone Gould
|
Overall Experience
Rating:
4.0
Great customer service . Truck drove nicely except around corners becaus of the stability link or something . Other than that I have no complaints. Which I’m not complaining about the truck either. It got the job done.
Jamorrie Hubbard
Rating:
5.0
Customer did not leave a comment.
lester boatwright
Rating:
5.0
Great customer service!
Lenora Powell
Rating:
5.0
Customer did not leave a comment.
Brandy Kayla Ale Joseph
Rating:
5.0
Thanks for everything. MS Green
MARTHA GREEN
|
Overall Experience
Rating:
5.0
The best service ever
Eugene Brown
Rating:
4.0
Mr. Cedric had wonderful customer service skills, which made the transaction simple and stress free.
Alexandria Williams
Rating:
5.0
Mr. Cedric and his crew provided wonderful customer service.
Alexandria Williams
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CARL BAILEY
Rating:
1.0
Customer did not leave a comment.
MARVIN WILLIAMS
Rating:
5.0
Everything went fine, enjoyed talking with agents. Will consider using this location again.
Patricia Turner
Rating:
5.0
This location was great. I had to change my reservation at the last minute because of an issue with the truck at the initial location. The Thurman location had great customer service and got me on my way and back on schedule for our move.
anoa Changa
Rating:
5.0
Customer did not leave a comment.
Timothy Lewis
Rating:
5.0
Customer did not leave a comment.
Jessica Gladen
Rating:
5.0
Customer did not leave a comment.
KEITH DAVIS
Rating:
5.0
Customer did not leave a comment.
Mustafaa White
Rating:
5.0
There is no need to improve everything is great.
Mary Green
Rating:
5.0
They had great customer service
Quentin McDowell
Rating:
5.0
You guys rock very very good job
sonjii robbins
|
First Impressions
Rating:
4.0
The only reason it’s not excellent is because of the issue with the access key. Rep tried troubleshooting a few times to no avail. This is the best U-Haul facility I’ve ever seen though! Excellent customer service, clean, and climate controlled .
Neewollah Mclester
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Keisha Lamb
Rating:
5.0
The manager was very helpful and took care of me he was outstanding he deserves some recognition
LEROY DAVIS
Rating:
5.0
I love the customer service , everyone was very helpful!!
Daron Foreman
Rating:
3.0
Customer did not leave a comment.
RYAN ROTH
|
Overall Experience
Rating:
5.0
Keep good quality trucks and try to keep more than one utility dolly on hand all the time.And the staff here is always great helpful and kind and I will always make this my U-Haul moving store and I want never go to any other U-Haul to do my business with.
Jesse MCghee
Rating:
5.0
Customer did not leave a comment.
Drew WILDER
Rating:
3.0
The only issue I have is when I called to boom my storage I didn't know the measurements so I asked for a 1 bedroom size and they gave me such a tiny closet space I couldn't even fit my bed in it. I was leaving town and didn't have the time for another space. Plus they didn't have anymore larger storage. That was a disappointment. But service was good!
Kamisha Bourdeaux
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tawanna Morris
Rating:
4.0
Customer did not leave a comment.
Melvin Talley
Rating:
5.0
Professional service informative competency
antoine henderson
Rating:
5.0
Customer did not leave a comment.
Marcia Pagan
|
Overall Experience
Rating:
5.0
Cedric Horton is a Awesome worker
Felicia Battle
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ROBERT JENKINS
Rating:
5.0
Always keep great trucks on hand and also please have Dolly's
Jesse McGhee
Rating:
5.0
Professional and good customer service attitude
Angela Davis
Rating:
3.0
My late grandmother stored her life treasures here years before her passing in November 2022. The facility is very clean. The young guy Keynan (apologies if misspelled) was exceptionally pleasant.
There was an older gentleman, Baldhead, with what I assumed was a managers shirt on because it was a completely different color than the rest of the staff. He was so rude, and sassy!! He was condescending and he only listened to respond, he didn't listen to understand. He walks around arrogantly and entitled as if the customers owe him something. I will never recommend this location to anyone. The company really needs to consider providing him with some kind of employment sensitivity training. He has an horrible attitude and is a bad example to the younger employees. He's too old to harbor such negative energy!
mildred jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyrone custis
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shakescia St Hill
|
Online Move In
Rating:
5.0
NA
Mark Stephens
|
Online Move In
Rating:
3.0
There was a guy in the morning that I had to persuade to help me he eventually got around to doing it but he acted like he was doing me a favor, I guess he don't like Jamaicans(most black Georgians don't like Jamaicans) you could tell from his attitude.....
shaun campbell
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CLAUDE MATTOCKS/CHURCH BOULDERCRE
|
Overall Experience
Rating:
5.0
Everything is fine, I have no complaints
VELINA DUNCAN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Roland Merritt
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robi Christmas
|
First Impressions
Rating:
5.0
Great service
Willanda McClendon
|
Online Move In
Rating:
5.0
Very nice and clean nice team member
Barbara Maravilla
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kesha Pierce
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Vanisha Mathis
|
Overall Experience
Rating:
5.0
Great storage great service. Thanks U-Haul
emil cloud
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sandra Robinson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deon Criss
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adriana Perez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angel Bing
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kesha Pierce
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kenneth Barber
|
Overall Experience
Rating:
5.0
Simple and easy thanks
ROBERT REDFORD
|
Overall Experience
Rating:
2.0
I opened my unit 2005, which the Manager at that time was extremely helpful was very understanding. but since then has changed several times. I had only (1) incident where someone tried to break in to my unit. Was called and unit was re-secured. After that no problems. I know sometimes customers can be rude and uncooperative, but it takes is a little corporation which this last Manager did not take the time to do until a few days before closing out my unit. I can say U-haul was convenient.
CHARLOTTE MCMICHAEL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valeria Evans
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Erisha Roach
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Ashcraft
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
styron traylor
|
First Impressions
Rating:
5.0
Excellent customer service always satisfied
Kenneth Barber
|
First Impressions
Rating:
4.0
I bought a storage unit I only used it for a week, why didn't I get some kind of refund?
Benjamin Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Benjamin Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammie Proctor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheryl Lullen
|
Overall Experience
Rating:
4.0
I put belongings in storage almostv2 years ago. Ibdid not go and check on the items or add extras. When I opened my unit. It was good. A couple of spider webs but good.
Helen Garrett
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
DEMETRIUS WILLIAMS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SABRINA ARCHER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angel Bing
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Doris Davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Fabian Roberts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Theresa White
|
Overall Experience
Rating:
5.0
Kevin Jackson is outstanding. U-Haul is lucky to have him on their team
laura seeler
|
Overall Experience
Rating:
5.0
Great
Herold Francois
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dyiimela Jordan-Scott
|
First Impressions
Rating:
5.0
The staff was always so helpful and attentive. I never had a problem with help if I ever had a problem. They were so accommodating. If I didn’t have to pay I would love to stay and visit. I would definitely come back if I needed to and recommend it to others.
Alicia Johnson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHAEL JONES
|
Overall Experience
Rating:
5.0
Great job
Demain Smith
|
First Impressions
Rating:
4.0
Everyone was friendly and professional
Yolanda Terrell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BERNARD SMITH
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michael Lloyd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rico Henderson
|
Overall Experience
Rating:
3.0
It has a couple roaches when I moved but that’s normal with different things being stored. Simone is the GREATEST! Make him your face for the ENTIRE COMOANY
JASMINE QUARLES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
latonya terry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheila Foster
|
Online Move In
Rating:
5.0
Great customer services
latonya terry
|
First Impressions
Rating:
5.0
Xavier and Simone were awesome, very professional, excellent customer service and very friendly. The facility is clean and secure.
Melanie Ezekiel
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Deon copeland
|
Overall Experience
Rating:
5.0
I was very impressed with the service provided by the staff, as well as the cleanliness of the storage facility. As someone who moved from out of state, I was so pleased to have been led to this facility. Based on the professional service provided and friendliness of the staff, especially Simone, I HIGHLY recommend this facility. Thank you for making my transition to Georgia a pleasant one.
Debra Pickett
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MAX DRAMMEH
|
Overall Experience
Rating:
5.0
The staff are very professional and always got a smile.
They are very helpful.I will definitely recommend this location.
Earl Respert
|
Overall Experience
Rating:
5.0
Your employee Simone at the Forest Park office is one of the kindness and friendliest person I have met. I always use U- Haul for my moving. He is different from others that I have met. Simone is the best. Thank you Simone
Peggy Anderson
|
Overall Experience
Rating:
5.0
The unit was spaceous, convenient. The staff was very professional, and courteous. I have dealt with U Haul for over 35 years, and I must say this location was very different from the other locations I have been to. They were amazing in comparison to some other I Haul staffing. Thanks
Wanda D Cook
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
johanna Worrell
|
Overall Experience
Rating:
5.0
Staff has always been professional, friendly and helpful. Best choice I made storing my items here.
Myra Woodberry
|
Overall Experience
Rating:
1.0
Cashier/customer service worker didn't give me what I ask for far as storage size ,price, rented a truck,because of her negligence, had to make 2 unnecessary trips with uhaul w/o compensation,
Ladrienne WhiteDorsey
|
First Impressions
Rating:
1.0
There was no one available after hours. They were rude and ghetto.
Shatara Turner
|
Overall Experience
Rating:
5.0
The storage was well lite and always very clean.
The staff was always very helpful and friendly
I have purchased boxes, tape, bubble wrap
ask any questions they were always very helpful. Love this
Portia RANSON
|
Overall Experience
Rating:
5.0
Simone Hill and all of Uhaul staff has always been do courteous snd helpful with my payments sd well assiting me with moving out.
CHERYL SALAMI
|
Overall Experience
Rating:
5.0
They treat you like Fam and will work with you even though your personal financial matters have nothing to do with them. Big Ups to Xavier. THANKS U-HAUL
JACQUELINE HARDY
|
Overall Experience
Rating:
5.0
Excellent service no complaints
Gwenette Owens
|
First Impressions
Rating:
1.0
The two guys who are certified workers are not great they didn't greet me had a attitude the whole time and gave me the wrong answer they are only friendly to certain men's no female
Taquaria Rainwater
|
Overall Experience
Rating:
5.0
Great customer service
Tajuana Flournoy
|
Overall Experience
Rating:
5.0
I had no issues in the two months I used the storage.
Cortney Ogletree
|
Overall Experience
Rating:
3.0
My storage unit had water damage and I was not notified. I lost a lot of my possessions because of a roof leak.
EILEEN CRUZ
|
Overall Experience
Rating:
5.0
Came to this location everyone was very respectful and helpful. I thank them for their professionalism and everyone did what they could to help me and make me feel comfortable.
Jeremiah Johnson
|
First Impressions
Rating:
4.0
NA
Joshua Callahan
|
Overall Experience
Rating:
5.0
Very courteous and helpful. Took the time to show me my space and how my card works. He was very helpful .
Kathy Malone
|
First Impressions
Rating:
5.0
The entire staff was extremely nice patient and knowledgeable about the store policy, procedures and equipment. There suggestions were very helpful about the storage space I needed.
Thank you!
KIMBERLY JOHNSON
|
First Impressions
Rating:
5.0
The most pleasant accomadating staff. I do a lot of business with U haul stores cross country and they are the Best❤️ Thank you
MONICA LAETHEM
|
Overall Experience
Rating:
4.0
Thanks so much wonderful space
Aminah Young-sweets
|
First Impressions
Rating:
5.0
Outstanding customer service.
CLINTON GREEN
|
Overall Experience
Rating:
5.0
Everyone there was awesome. Especially Anthony excellent dude with exceptional personality.
Stadon Cooper
|
Overall Experience
Rating:
5.0
The manager and employees were very pleasant. The unit was clean. I never had a problem the short time I was there. I just loved the manager, such a humble individual. It was a very nice experience!
ROBERTA HODGE
|
Overall Experience
Rating:
1.0
My reservation was cancelled without notice or consent.Missing my 50 dollar guarantee.when I picked the truck up the miles were 130 miles over the amt listed overcharg ,no hand truck was in the truck.
Ana Adams
|
Reservation
Rating:
2.0
Never reserve at a location before calling. I went to 4 different locations to pick up a uhaul and drop off. They scheduled me to pick up at places that had no truck or no longer did uhaul. Waist.
Jessica Mote
|
Reservation
Rating:
5.0
I really appreciated the manager Anthony for how he helped me get my situation straightened out. He really went the extra mile!