Customer Reviews for U-Haul Moving & Storage of Forest Park

1385 comentarios

4374 Thurman Rd   Forest Park, GA 30297
(Across from the Auto Sun)

(404) 366-3620

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(404) 366-3620

4374 Thurman Rd
Forest Park, GA 30297
(Across from the Auto Sun)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

El cliente no dejó un comentario.

Contrell W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANITA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis B. 
Clasificación:
5.0

Wonderful in every way!

Kevin M. 
Clasificación:
1.0

Gave away my truck in the storage unit was not ready or available the only thing at work was the brothers I hired through U-Haul and they only work because they were connected with U-Haul total complete utter disappointment lack of professionalism and just overall piss poor

TIMMIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROOSEVELT R. 
Clasificación:
5.0

Smooth transaction excellent customer service very personable.

KEISHA F. 
Clasificación:
5.0

Nothing, the customer service I received felt like I was family. Great job to your associates at the Conley road site in forest Park ga.

LARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica A. 
Clasificación:
1.0

Good morning I am emailing you in regards to your store 776054 located at 4374 Thurman Rd. in Forest Park Georgia this morning I attempted to rent a trailer of yours but was notified by your employees that you did not have any wires for any of the 8 trailers on the lot. After browsing through the store I was able to find and purchase an adapter at the price of $48 that worked. I believe the employees purposely took all the wires off the trailers to not properly do their job on this Monday morning. Before leaving the lot I found an employee holding two sets of trailer wires that were taken off the trailers. As a business owner this is disappointing that employees would purposefully turn away customers for the satisfaction of “doing nothing”. I attempted to call the GM Simone Hill first with no luck.

CORY T. 
Clasificación:
5.0

Extraordinario servicio al cliente

TINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

Very friendly and very helpful!

KEVIN M. 
Clasificación:
5.0

Great service!

Harold L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Simeon E. 
Clasificación:
5.0

Gracias.

JAMES P. 
Clasificación:
5.0

Great service and polite and helpful

DONALD E. 
Clasificación:
3.0

Drop off. There was only one person there and there ppl waiting

antonia A. 
Clasificación:
4.0

Maybe more people on staff.

JERMAINE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN G. 
Clasificación:
5.0

The 1-800 -GO Uhaul was very helpful in finding a pickup truck at locations in the database. One call solved my needs. Great work!

Clarke G. 
Clasificación:
5.0

Perfect!

ERSKIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELYN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
4.0

The app interface is awdul

Leonard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rico H.  |  Overall Experience 
Clasificación:
3.0

My reservation that was booked online was changed without my knowledge and I almost lost my rental truck as a result. I placed reservation for 5400 Old National hwy location and it was changed to forrest park, ga without any notice the morning of pick up. This caused quite a bit of confusion for me.......

Jai B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARNELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

IBUKUNOLUWA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARANNA E. 
Clasificación:
5.0

The associates were great and very helpful. I would recommend them over any other Uhual location

COREY K. 
Clasificación:
5.0

to the bosses if they can hire more employees than one person for everything I think it is not good for the business

RICARDO V. 
Clasificación:
4.0

The u hall i rented was an older model and the left head light was not working please make sure all lights are working on the equipment thank you

ALMA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY C. 
Clasificación:
2.0

Have gas and hours the same as computer

TRAVIS C. 
Clasificación:
5.0

Opening earlier would help me and my personal use of Uhaul. Thx

DENNIS A. 
Clasificación:
4.0

The customer service person who checked me in was very professional.. I want to encourage his behavior and thank him him.😊

VICKIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAYAJANEA H. 
Clasificación:
5.0

Nothing everything was just Great I really want to say THANK YOU to SIMONE HILL he was so nice and Very Professional he went over my reservation with me to make sure I got what I reserved he deserve a BONUS he is the reason why I will be doing a lot of business with Uhaul I am a vet Satisfied Customer .

KARAJ H. 
Clasificación:
3.0

It has a couple roaches when I moved but that's normal with different things being stored. Simone is the GREATEST! Make him your face for the ENTIRE COMOANY

JASMINE Q.  |  Overall Experience 
Clasificación:
5.0

I want to pass along a compliment on the young man that assisted me with my return, his name is Canaan Green. We have had his assistance on many occasions before but I just got his name. He is a wonderful young man, very knowledgeable, through and polite. He deserves some sort of recognition for everything. Please see to it that he recieves more than just a simple part on the back.

Elaine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

latonya t.  |  Overall Experience 
Clasificación:
1.0

I walked in with a pick up at 5:00pm , all the counters were empty wasn't greeted in or anything . I had to walk around the other side of the counter being that boxes blocked the view to find a very inattentive clerk . As we approached , he didn't even OPEN HIS MOUTH no hi welcome to uhaul how may I help you instead he just stared at us until we decided to say well hello I'm here to pick up a truck . He replied Okay did you check in ? I asked check in as far a what ? I made the reservation online . He says look on your phone and do what it's telling you . Okay so as I'm trying to do that the service in the building is HORRIBLE so it's not loading I tell him , he says well I DONT KNOW you can stand by the door . ( the automatic door while it's 40 degrees outside & I had a toddler child , I asked is there any way he can check me in on the computer he says no . So we go outside to get service in the cold while he just sits there attempting to do NOTHING not even the minimum. I clicked pick up my truck , then I was directed to a contact us page saying I had an issue with a previous uhaul . I asked him what it is about he says “ OH YOU MUST AINT PAY THEM “ first of embarrassing & second rude . So now it's 20 minutes past the pickup time I'm calling the rep and on hold for about 10 minutes . There was a system error & there shouldn't had been anything about an outstanding issue . So it was removed from my account immediately. When I walk back in , mind you i was in route to Budget rental because I was just not going to spend my money at this Uhaul place . & I still went against my first thought & turned back to return to Uhaul. I come in , he still doesn't speak first , I had to state my business. He didn't Try to say hey did you call them did you get anyone or did you get it resolved just sat and looked at me until I spoke first . I told him it was a system error & I didn't owe anything . He didn't even had the decency to say well I apologize for that inconvenience or NOTHING just “OH” literally that's all he said was “OH” so I'm like okay look can I get the truck it's already 5:30 . He say did you check in on the phone so Deja Vu all over again I have to stand outside in the cold to load this online check in ... I also rented a dolly . After I checked in he gave the key . Assuming that I paid for the dolly I thought he would know which I'm SURE he did see my reservation and how long I booked it for & what I added on to the order . So it's not like he was unaware just downright nonchalant and rude . So I left with no dolly until I got to where I needed to be opened the cargo and no dolly . I had to DRIVE BACK & again no apologies no nothing this time it was “ oh my bad it's still in the other truck “ . I rented the truck for 2 hours by the time I got done dealing with him it was already 6:10 so now I have to return in 50 minutes & I also put more miles on the truck having to come back to the location because Uhaul decided to hire a person who isn't even a people person and doesn't deserve this job . I've never been soooo UPSET & helpless . I mean he wouldn't even TRY to help me sign in his best bet was for me and my daughter to stand by an automatic door with the Sun down & it was freezing . I really needed that Uhaul but I will NEVER EVER rent with Uhaul again this location ruined it for every others location . It was such a hassle and disgrace that he'd give me such a hard time . As a grown man & I understand the LGBTQ community but he was SOOO evil spirited & so snappy like he had an attitude with me as soon as I walked in & I still spoke respectfully when honestly he deserved a slap in the face . Never ever coming back

Trevonne F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN D. 
Clasificación:
5.0

The customer service was great!

IVAN S. 
Clasificación:
4.0

Service was very good and professional.

CALVIN G. 
Clasificación:
4.0

I feel the rates are over priced for less than one day use.

JOHNNY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martica J. 
Clasificación:
5.0

Nada

Leonard R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stanley L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia P. 
Clasificación:
2.0

I was told to leave the keys in the truck because the employee was working by herself

aiesha R. 
Clasificación:
5.0

I do not care for the extra fees $0.99 a mile is crazy I went 15 miles back and forth and it cost $71.99. I was really trying to stay on a budget. Too much.

REMY R. 
Clasificación:
5.0

Impeccable customer service!!

JEFFREY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

I would not recommend U-Haul to anyone the location on Thurman road was great but the location on Tara Blvd was horrible. I spent $850 more than I was suppose to cause of their negligence and lack of information

Eric N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel R. 
Clasificación:
1.0

This was the worst experience of my life. I had a reservation for a 15” truck. Upon arrival at the location we waited over 30 mins to find out the truck we rented was not even there and was rented to the person in front of us who had no reservation. The uhaul employee then took another 30 mins to try and find us another truck which was another 30 mins away from the location we were at. I took an Uber there and now have to pay to go to this other said location. The employee offered us a ride in his personal vehicle. Arrival at second location, the truck was not even ready and they just threw the equipment at us and told us to load it ourselves. This whole time I have paid movers through uhaul waiting on the truck and because of the amount of time This process took almost left and ended up Costing me more money. The entire move the truck had a leak through the drivers side window and soaked us for 4 hours. Also all of our belongings in the back were soaked too.

Michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BREONNA H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kiersten F. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian C. 
Clasificación:
5.0

Although the location was not the location I reserved the customer service representative was excellent. The location was out of our way

Alexander B. 
Clasificación:
5.0

A1 consumer service.

SAMUEL M. 
Clasificación:
4.0

The truck didn't drive as smooth as expected.

Valencia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNA G. 
Clasificación:
5.0

Great customer services

latonya t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Latonya T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shandarrius W. 
Clasificación:
5.0

Nada

LISA W. 
Clasificación:
3.0

I know it's a lot to ask for people to be smiling all day long. I have worked in service for a long time now, and I understand the feeling. I just did not get the impression overall that anyone wanted to be there or if they cared if I took my business somewhere else. Just my opinion

JUSTIN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

GAIL A. 
Clasificación:
5.0

everything was perfect employee at store was very helpful

Samuel M. 
Clasificación:
5.0

drop off was easy and quick , just the way I like it.

MICHAEL B. 
Clasificación:
1.0

I will never get another van or truck from you guys again. The guy there had two customers, one being me standing outside IN THE COLD just waiting while he sat in the van texting on his phone. I should go ahead and get my refund.

Arieon G. 
Clasificación:
5.0

Everything was great. Continue the good work

Charlene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA W. 
Clasificación:
5.0

The employees are nice and knowledgeable. This is Forest Park, GA and I recommend

CHRISTOPHER B. 
Clasificación:
5.0

Always a pleasure renting from this location. Simone and Torriel are wonderful.

Chasidy F. 
Clasificación:
5.0

Simone and Torriel are always so pleasant and professional. They are prepared to assist with all my rental needs every time I visit this location. They are definitely an asset to the U-Haul brand

Chasidy F. 
Clasificación:
5.0

N/C

Shernise C. 
Clasificación:
1.0

Rented the truck and tried to get extended time by phone and was told the truck was due back with no availability of keeping the truck but once I returned the truck, I was told that I could keep it for an additional time. I was charged for mileage that I shouldn't have due to the incorrect information that was given to me over the phone. I should be reimbursed for the drive to the location and back (25 extra miles).

Juanita C. 
Clasificación:
2.0

Inform customers beforehand if possible that they may experience delays

Ashley B. 
Clasificación:
5.0

The customer support was excellent

Warren B. 
Clasificación:
5.0

Everything Was. Good

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
1.0

I didn't get to use the equipment because it stormed I brung it back whole it was storming and was charged double

Samuel H. 
Clasificación:
2.0

Open on time. I waited 2 hours for someone to show. I reserved a truck for 7:00 AM. No one showed up until 9:00 AM.

WILLIE J. 
Clasificación:
5.0

Everything was good

Eloise C. 
Clasificación:
2.0

Que trabajajer mejor con la clienteslas

ANGEL R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Javon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin C. 
Clasificación:
5.0

Xavier and Simone were awesome, very professional, excellent customer service and very friendly. The facility is clean and secure.

Melanie E.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Deon c.  |  Overall Experience 
Clasificación:
5.0

I rented the trailer and the you man hooked it up. On my way to NY, the lights on the trailer would not come on. The brake lights worked but not the lights around the the u-haul trailer. So we had to stop and spend the night in a state we did not want to. So our trip was delayed.

JENNIFER J. 
Clasificación:
1.0

Absolutely terrible customer service Front desk associate was very rude and cursed at me Don't recommend it to anyone

Jino T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISHA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vera M. 
Clasificación:
5.0

Everyone at the location was excellent. The best customer service ever

FRANK S. 
Clasificación:
3.0

When I rented the uhaul, the back of the truck was closed. When we got to our location, the back had swung open and was stuck at the top. We couldn't get the back of the truck back down, so we had to drive all the way back to the uhaul location for them to fix the back. We used about 40 miles going back and forth, as well as gas, even though the back of the truck was broken. No discount or accommodation was offered to me.

Heather J. 
Clasificación:
5.0

I was very impressed with the service provided by the staff, as well as the cleanliness of the storage facility. As someone who moved from out of state, I was so pleased to have been led to this facility. Based on the professional service provided and friendliness of the staff, especially Simone, I HIGHLY recommend this facility. Thank you for making my transition to Georgia a pleasant one.

Debra P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MAX D.  |  Overall Experience 
Clasificación:
5.0

The staff are very professional and always got a smile. They are very helpful.I will definitely recommend this location.

Earl R.  |  Overall Experience 
Clasificación:
5.0

Your employee Simone at the Forest Park office is one of the kindness and friendliest person I have met. I always use U- Haul for my moving. He is different from others that I have met. Simone is the best. Thank you Simone

Peggy A.  |  Overall Experience 
Clasificación:
5.0

The unit was spaceous, convenient. The staff was very professional, and courteous. I have dealt with U Haul for over 35 years, and I must say this location was very different from the other locations I have been to. They were amazing in comparison to some other I Haul staffing. Gracias

Wanda D C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

johanna W.  |  Overall Experience 
Clasificación:
5.0

Staff has always been professional, friendly and helpful. Best choice I made storing my items here.

Myra W.  |  Overall Experience 
Clasificación:
1.0

Cashier/customer service worker didn't give me what I ask for far as storage size ,price, rented a truck,because of her negligence, had to make 2 unnecessary trips with uhaul w/o compensation,

Ladrienne W.  |  First Impressions 
Clasificación:
1.0

There was no one available after hours. They were rude and ghetto.

Shatara T.  |  Overall Experience 
Clasificación:
5.0

The storage was well lite and always very clean. The staff was always very helpful and friendly I have purchased boxes, tape, bubble wrap ask any questions they were always very helpful. Love this

Portia R.  |  Overall Experience 
Clasificación:
5.0

Simone Hill and all of Uhaul staff has always been do courteous snd helpful with my payments sd well assiting me with moving out.

CHERYL S.  |  Overall Experience 
Clasificación:
5.0

They treat you like Fam and will work with you even though your personal financial matters have nothing to do with them. Big Ups to Xavier. THANKS U-HAUL

JACQUELINE H.  |  Overall Experience 
Clasificación:
5.0

Excellent service no complaints

Gwenette O.  |  First Impressions 
Clasificación:
1.0

The two guys who are certified workers are not great they didn't greet me had a attitude the whole time and gave me the wrong answer they are only friendly to certain men's no female

Taquaria R.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Tajuana F.  |  Overall Experience 
Clasificación:
5.0

I had no issues in the two months I used the storage.

Cortney O.  |  Overall Experience 
Clasificación:
3.0

My storage unit had water damage and I was not notified. I lost a lot of my possessions because of a roof leak.

EILEEN C.  |  Overall Experience 
Clasificación:
5.0

Came to this location everyone was very respectful and helpful. I thank them for their professionalism and everyone did what they could to help me and make me feel comfortable.

Jeremiah J.  |  First Impressions 
Clasificación:
4.0

ND

Joshua C.  |  Overall Experience 
Clasificación:
5.0

Very courteous and helpful. Took the time to show me my space and how my card works. He was very helpful .

Kathy M.  |  First Impressions 
Clasificación:
5.0

The entire staff was extremely nice patient and knowledgeable about the store policy, procedures and equipment. There suggestions were very helpful about the storage space I needed. ¡Gracias!

KIMBERLY J.  |  First Impressions 
Clasificación:
5.0

The most pleasant accomadating staff. I do a lot of business with U haul stores cross country and they are the Best❤️ Thank you

MONICA L.  |  Overall Experience 
Clasificación:
4.0

Thanks so much wonderful space

Aminah Y.  |  First Impressions 
Clasificación:
5.0

Outstanding customer service.

CLINTON G.  |  Overall Experience 
Clasificación:
5.0

Everyone there was awesome. Especially Anthony excellent dude with exceptional personality.

Stadon C.  |  Overall Experience 
Clasificación:
5.0

The manager and employees were very pleasant. The unit was clean. I never had a problem the short time I was there. I just loved the manager, such a humble individual. It was a very nice experience!

ROBERTA H.  |  Overall Experience 
Clasificación:
1.0

My reservation was cancelled without notice or consent.Missing my 50 dollar guarantee.when I picked the truck up the miles were 130 miles over the amt listed overcharg ,no hand truck was in the truck.

Ana A. | Reservación
Clasificación:
2.0

Never reserve at a location before calling. I went to 4 different locations to pick up a uhaul and drop off. They scheduled me to pick up at places that had no truck or no longer did uhaul. Waist.

Jessica M. | Reservación
Clasificación:
5.0

I really appreciated the manager Anthony for how he helped me get my situation straightened out. He really went the extra mile!

ETOYE L.  |  Overall Experience 
Clasificación:
5.0

none

Darvis W.  |  Overall Experience 
Clasificación:
5.0

Everyone was very nice and helpful

KELLI D. | Reservación
No se han enviado comentarios para esta ubicación.

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