Customer Reviews for U-Haul Moving & Storage of Forest Glade

2,235 reviews

9082-9152 Tecumseh Rd E   Windsor, ON N8R1A2

(226) 315-1708

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(226) 315-1708

9082-9152 Tecumseh Rd E
Windsor, ON N8R1A2

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JASONRANDAL B. 
Rating:
5.0

Customer did not leave a comment.

ROMAN S. 
Rating:
5.0

We live in a condo and do not have a lot of storage area. I have already recommended your facility to a number of people.

Larry M.  |  First Impressions 
Rating:
5.0

the service was amazing very the 3 females that work there and helped me really know there stuff the male that does the stuff outside Was So helpful i had a minor issue with the Key He was so fast to fix it ,,,Returning truck was a Fast ,,,,They Really take good care of Custmers ,,,But The Location is the Best Fast Lots of trucks trailer & Equipment Thank you again U HAUL

DAVIDO A. 
Rating:
3.0

The drivers side step was rusted and the door was hard to close. The rear cargo door was hard to close and it opened while driving. Luckily it was when I was returning the truck and it was empty.The inside of the windshield was smudgy. The shelf inside the van was full of dirt and I had to brush dirt off of the passenger seat.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

ALLAN M. 
Rating:
4.0

Customer did not leave a comment.

DONALDG C.  |  Overall Experience 
Rating:
5.0

One of the best U haul locations to rent from. The staffs over there and their service were really great.

STANLEY V. 
Rating:
5.0

I really appriciate the way the process was explained. Also thank you very much 'Samantha Mooney' for keeping my Credit Card safely which I forgot to take while picking up the truck. Thank a lot. - Sourav Sinha

NOEL T. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJOEL P. 
Rating:
5.0

Customer did not leave a comment.

DANIELD S. 
Rating:
5.0

Always friendly and accommodating staff and service

MAURICES R. 
Rating:
5.0

Customer did not leave a comment.

Stephan T. 
Rating:
5.0

great customer service

ROBERTJOHN S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
5.0

I made an oversight during my original booking, to employees were very helpful and accommodating in assuring I had access to equipment for my move.

NICHOLASGEORGE O. 
Rating:
5.0

Customer did not leave a comment.

LUCASPATRICK M. 
Rating:
5.0

Customer did not leave a comment.

PIETRO C. 
Rating:
5.0

They were very helpful when we went in for boxes . The service was really good went over everything with me, we went and check the truck out together and they were kind and courteous.

LORNA G. 
Rating:
4.0

good service too

YONG L. 
Rating:
5.0

Customer did not leave a comment.

ROBERTMICHAEL T. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL K.  |  Overall Experience 
Rating:
5.0

Well pleased with service and consideration. Over and above. So happy and relieved with cleanliness. Thankyou!

Irene C.  |  First Impressions 
Rating:
5.0

The customer service people are wonderful. Only constructive criticism I can offer is to speed up the process. This is my 3rd rental & you have me not only as a customer, but also a reference for your facility. .

David F. 
Rating:
5.0

Customer service was excellent. I really appreciated the way been handled. 10 star for the person who helped me.

ABDULLA A. 
Rating:
5.0

Manager at u haul was excellent, took her time to answer questions I had. No doubt in my mind I had made the right decision to rent a unit at u haul.

GERRARD G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen M. 
Rating:
5.0

Customer did not leave a comment.

ANGELO M. 
Rating:
5.0

Customer did not leave a comment.

JASONM H. 
Rating:
5.0

I thought everything went great from the way the staff were kind and efficient, the check in and check out was smooth and the price was very reasonable.

GERALD G. 
Rating:
5.0

Customer did not leave a comment.

SURAB I. 
Rating:
5.0

Staff were excellent at this location! Made it easy . Thanks

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

The whole process went very smooth for a quick pick up of a piece of furniture. Very happy, would not hesitate to use again when needed.

Gordon L. 
Rating:
5.0

Great employees. Great service. Just really great overall!

SALEH-EDDIN K. 
Rating:
5.0

Service was very good!

MICHAELT C. 
Rating:
5.0

I highly recommend u-haul

DEVONJAMES M. 
Rating:
3.0

Customer did not leave a comment.

AGNIESZKAM C. 
Rating:
5.0

Staff is very helpful and accommodating. All are very friendly and approachable.

Rowena L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALDG C.  |  First Impressions 
Rating:
5.0

The manager and staff at this location are excellent but your trucks and road side assistance is terrible. Waiting 3 hours to get the truck fixed during a move is unacceptable. Do better!

TERENCEJ O. 
Rating:
5.0

Very convenient, thank you Allisa for being very helpful. Loved the drive in load and unload, keeps you out of the weather

DAVID A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALDW S. 
Rating:
5.0

Reliable and great staff!

MAURICES R. 
Rating:
5.0

Customer did not leave a comment.

ROCCO M. 
Rating:
3.0

Disappointed that I was told I could drop the truck off before 7:30 am since no one would be there but then I was charged an extra day. Then, no one bothered to email me back after I asked about it.

COLLEENERIN F. 
Rating:
4.0

Not very friendly

IMRAN R. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Excellent service with no issues. Very accommodating and will be back again

LOUIS E. 
Rating:
5.0

Customer did not leave a comment.

ANWAR D. 
Rating:
1.0

Teach employees what customer service is. Teach them to communicate to each other. The manager I give top marks too. I was so mad when I went in to speak with her. She was very professional when she explained why the situation happened.

KELLEY H. 
Rating:
5.0

Disallow full face masking (spider man) by employees.

BRIAN JOHN W. 
Rating:
5.0

Customer did not leave a comment.

DILEEPKUMAR K. 
Rating:
5.0

Very nice and friendly staff. This is a very good location.

VISHVESH K. 
Rating:
1.0

You can train your employees to communicate with one and other. I have rented many times, I've also extended, I called to extend my rental this time was told ok yet I received 4 calls to see when I was returning. I am not impressed by this. When I asked what is the purpose in extending if your going to harrass me. I was told they weren't aware. I will not be using U-Haul in the future

KELLEY H. 
Rating:
5.0

Make sure every Custimer has a mask or papers if they don't have one. Not just say they have Asma or medical problems. We'll all do.

KOLJO E. 
Rating:
5.0

Excellent location with great, accommodating staff

MICHAELJ M. 
Rating:
1.0

Bad customer service They charge me 30$ for gas only drove the truck 4 miles . I was like this service but no I don't very bad

NASEEMLOUIS GHAR J. 
Rating:
5.0

Keep up the great and friendly service. Great work. Alot better then my experience with one of the Toronto locations

PATRICK S. 
Rating:
5.0

I was very pleased with the entire process. Staff was always helpful and the facility was first rate. Will definitely use UHaul in the future.

ross s.  |  Overall Experience 
Rating:
5.0

More people working at end of month.

KATHERINE S. 
Rating:
5.0

Reserving was quick and easy. Friendly and great overall service. Nothing I see that would need improving. Great job UHAUL!!!

SHAWNC T. 
Rating:
4.0

The LOCATION and their staff were great. However, we opened a Corporate account almost a year ago in order to ease bookings and avoid payment issues. After several rentals with no problems, this time, our credit card payment information was not provided to the location. This create a significant delay to our morning. Additionally, we were asked to sign a separate form stating that if we went past our original return time (which was far less than the 24 hour rental) we would pay $150 plus $50 per hour additional. These two frustrations were almost enough for me to move to another rental agency. Please look into this.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY I. 
Rating:
4.0

This is not a fair assessment. It only allows me to give feedback on that location. I am NOT happy with UHaul in general and it has nothing to do with the location. In fact, the staff in Tecumseh handled my grievance well. A glitch in UHaul's online quoting gave me a lot of grief. The location matched my online quote thankfully, but I would not have used UHaul services if I had to pay what they wanted me to pay. Too expensive. Not sure why this problem hasn't been noticed before, I hope UHaul isn't choosing to ignore it.

Barbara D. 
Rating:
5.0

Clean facilities, efficient process to rent, and friendly, helpful staff.

Christopher J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristy F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SALVATORES C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTG C. 
Rating:
5.0

Other then making sure units are cleaned properly all was great.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHN G. 
Rating:
5.0

I cannot think of anything more your staff can do as they went out of their way to accommodate us. They were very pleasant, helpful and courteous. Facilities very clean and well lit up. Will continue to use services and recommend same to friends.

JOAN D. 
Rating:
3.0

Computer needs to faster waiting to long if you make reservations paper work should be waiting

STEPHEND M. 
Rating:
5.0

Customer did not leave a comment.

ALANR B. 
Rating:
4.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

A very good experience!

Ronald M.  |  First Impressions 
Rating:
2.0

get with the 21st century

MICHAEL C. 
Rating:
2.0

Not only was the truck not clean but the radio didn't work and i was going on an 9 hour drive and the screen was broken with no working radio.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

MAURICES R. 
Rating:
5.0

everything was good and they were very curteous

DWAIN B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D. 
Rating:
5.0

Customer did not leave a comment.

Stephen V.  |  Overall Experience 
Rating:
5.0

Nothing. Everyone was great to deal with.

GUSTAV K. 
Rating:
4.0

everything was fine! God Bless you.

MICHAELT C. 
Rating:
5.0

Customer did not leave a comment.

alexander S. 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
5.0

Facility is clean and well maintained. Staff helpful and seems to work together as a team. If they don't know the answer they get someone that does. Good job.

doug j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stuart W. 
Rating:
5.0

Customer did not leave a comment.

JOSE-RAMILRANE L. 
Rating:
4.0

Customer did not leave a comment.

Gord H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAURICES R. 
Rating:
5.0

Customer did not leave a comment.

JUDY M. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
2.0

20ft truck was booked for 8AM, and was confirmed with Uhaul rep on phone, and also Uhaul employee at location site prior to day of scheduled pick-up. Upon arrival I was told that there was no 8AM reservation, and truck would not be available until 1PM. This was very inconvenient due to the fact that I had 6 people lined up to help me move to a new home. UHaul should work on improving scheduling process, allow customer to truly book and check reservations online.

Craig D. 
Rating:
5.0

Thanks

GILLES L. 
Rating:
3.0

Give instructions on operation of the truck rented. Re. Automatic shifting is a great feature none of this was explained by The uhaul people.

HENRY JR P. 
Rating:
5.0

Customer did not leave a comment.

ROBERTE O. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
5.0

Great Job Alena!!

RODNEY C. 
Rating:
2.0

make sure the inside of the cabs are cleaned . there was coffee and snack crumbs . I had the brush out the cab and wipe everything down to clean and sanitize the dash and steering the seats too. swept out the floor too.

Don P. 
Rating:
5.0

Friendly, accommodating and reliable.

MAURICES R. 
Rating:
1.0

The lady at the counter was very rude. She was not understanding our situation but instead tried to blame us for other families not getting the truck. I know we submitted the truck a little late but it was beyond our control.

Arpan T. 
Rating:
5.0

Customer did not leave a comment.

BHOLANATH D. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER C.  |  First Impressions 
Rating:
5.0

Best experience yet! The gentleman was upstanding as well as the pretty lady that assisted with my transactional business. They helped me 100 in a dire time of need and i respect that!!! 100 points!

LORNENEWTON G.  |  First Impressions 
Rating:
5.0

Thank you for the great service and kindness.

ANNETTE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shailesh J.  |  Online Move In 
Rating:
5.0

Very accommodating staff.

MAURICES R. 
Rating:
5.0

Customer did not leave a comment.

shabana a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MILES R. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

Timothy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD V. 
Rating:
5.0

This place had a very large selection of vehicles to choose from. I was very happy to get the rental I wanted in short time. Thanks.

CHRISTOPHER Z. 
Rating:
5.0

Customer did not leave a comment.

Enio B. 
Rating:
1.0

Online cancellation of a storage unit should be available, according to your website, but it was NOT. Therefore, I cancelled my payment method as a measure of safety and told your chat support that I moved out of my unit - at least one week before the term ended. Regardless, you were outrageous enough to send me a "late notice" 4 weeks after I cancelled. Is this greed, or a shortcoming in your internal processes? Bad experience.

Wilfried F. 
Rating:
5.0

The girl was super nice and explained everything really well and showed me how to access and use lock. I was very impressed! Also with first month free is a bonus! Thank you so much!

bridgett K.  |  First Impressions 
Rating:
5.0

Excellent customer service at this location. Process was very smooth. no issues at all. will definitely use this location again.

Usman H. 
Rating:
5.0

The facility and space was exceptionally well run and staff were very professional at all times.

Kenneth G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

DAVIDLAURIER P. 
Rating:
5.0

Customer did not leave a comment.

LUIGI B. 
Rating:
5.0

I worked with the staff over the phone to arrange drop off and pick up of an item that needed to be stored. They were very helpful and made the process easy.

Ian G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gord H.  |  First Impressions 
Rating:
5.0

There was a mixup with my order initially, but customer service was very responsive and helped me sort out the issue quickly without fuss. I move often ND Uhaul is always my number one choice for truck and storage rentals. Cheers, Sami

SAMI M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  First Impressions 
Rating:
5.0

The woman who assisted me went above and beyond to make sure I had had what I needed. She was extremely knowledgeable about the facility and was very friendly and approachable. She made a stressful situation for me a little easier.

jessica k.  |  First Impressions 
Rating:
5.0

The assistant manager was very helpful.

CANDAS E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ara G.  |  First Impressions 
Rating:
5.0

Alaina and the young man were very helpful kind and I can’t say enough good words about the two of them

catherine s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda F.  |  First Impressions 
Rating:
5.0

Your staff worked very hard to set me up with a unit and all the packing supplies I needed .

kathern k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hillary R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark K.  |  First Impressions 
Rating:
5.0

At the check-in desk, the girl was very knowledgeable and answered all my questions making check-in very easy.

JOHN n.  |  First Impressions 
Rating:
5.0

The requirement of three different phone numbers is ridiculous.

Glyn B.  |  First Impressions 
Rating:
5.0

Alyssa is a wonderful customer service employee. She was very friendly and very informative. The kind of employee all business should be excited to employ.

Craig P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GAIL K.  |  First Impressions 
Rating:
5.0

Staff were amazing, very helpful. Thank you

DAVID A.  |  First Impressions 
Rating:
5.0

Paul at the Forest Glade Windsor ON location has been very helpful.

CANDAS E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen-Caleb F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ashley M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean D.  |  First Impressions 
Rating:
1.0

Okay so this is how I'm going to say this and I'm a very blunt I am very upset on how I was treated this time around which is my second time of going to U-Haul the reason why I want to U-Haul the second time is because I had a good experience the first time. This time I actually called for a trailer and truck as I was buying a from a pickup truck to make a bed out of it! the guy was supposed to book it for me that I was talking to him I even gave him his my Visa debit I am not impressed with the knowledge and the stupidity of people that don't care of somebody else's time very inconsiderate! if it wasn't the for the girl that called me the day before and said do you still want to rent the truck and trailer I said still I already rented it 臘 I am extremely very upset and disappointed I will not recommend your company to anybody as I was told that I would have helped cuz I asked if I could have two bodies to help me and my buddy pick out the bed of the truck and put in a storage unit they told me yes we can get that two guys to help you! Thats what I was told when I got there they said no that's not our job  I actually work at Gus Revenberg's as an auto detailer at Volkswagen of Windsor! I was told when I worked at Saturn's Hummer Windsor and Gus on that too customer is always right whether they're right or wrong the customer is always right and a happy customers are turning customer so I will make sure that if anybody ask about U-Haul I'm going to say don't rent from them go elsewhere I am so not happy I'm actually really angry! Worst experience ever I had to pull teeth with everybody at U-Haul 

Rachel C.  |  First Impressions 
Rating:
5.0

Was very friendly and helpful. We are very pleased with the service. Thanks again. 

Jerry P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Jurak B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PERRY H.  |  First Impressions 
Rating:
5.0

Staff was courteous . Facility is very clean, well organized and easy to access.

ross s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael L.  |  First Impressions 
Rating:
4.0

I recently purchased a 10X10 storage unit and there are plenty available but only had my choice of ones that were at the back of building, all the empty units at front are empty but not available. Was not happy about that but needed a unit, so my choices were limited when I should have have my choice if many empty ones up front. Like the place was but not pleased with the location of my unit.

Maureen P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andre l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

shabana a.  |  First Impressions 
Rating:
4.0

Very great staff..

farhana K.  |  First Impressions 
Rating:
3.0

I called for availability on 12/30/19. I moved in as of January/2020. Ended ok with management taking charge as new staff a little off.

marilyn d.  |  First Impressions 
Rating:
5.0

Customer service was exceptional. A company is defined by the quality of its staff and you are very well represented at this location.

Byron B.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top