The cabin area of the cargo van I rented could have been cleaner, especially during this pandemic. Customers should bring their own cleaning wipes just in case, to wipe down all surfaces of a rental vehicle.
Hsuan L.Customer Reviews for U-Haul Moving & Storage of Flushing
3630 College Point Blvd
Flushing,
NY
11354
(At 36th Road)
(At 36th Road)
Contáctanos
3630 College Point BlvdFlushing, NY 11354
(At 36th Road)
Services at this Location:
Horario
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
- Overall Rating:
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
- Clasificación:
- 5.0
El cliente no dejó un comentario.
Sheldon W.- Clasificación:
- 2.0
I don't like how the self check out works !
LYNETTE P.- Clasificación:
- 4.0
The two ladies who were working at the College Point location on the afternoon of Sunday, April 11, were the best customer service I've ever experienced at any Uhual location. I did not get their names, but I hope they get some recognition for doing such a good job, making the process quick and demonstrating masterful handling of a situation with a customer who was behaving rudely.
Dominick M.- Clasificación:
- 5.0
Was pretty good. Customer service is became much better than before. Very nice and friendly..
NERIK F.- Clasificación:
- 5.0
I have no thoughts on this. Everything was good. Very knowledgeable and nice guys working in the " return equipment " area - like O'Neil.
RICHARDS C.- Clasificación:
- 1.0
I was not aware that its uhaul policy to make it difficult to rent a van in comparison to other retail rental companies. My state issued drivers license along with my Amex credit card my cell phone my home phone number was not enough to be eligible to rent a van I also needed to give a friends telephone number to be called on the spot to verify I am who I am this is preposterous. Furthermore the process of returning the rental van is insane. I paid complete insurance coverage for the rental van. I have to remain in the van while the rep bangs on 4 tires with a stick tells me to put the van forward and reverse then to process to operate all the turns signals and lights before the return process is completed. Again what is this a utility van or prestige luxury car. This solidifies next time I should stick with Hertz or Enterprise for my rental van business. Uhaul needs to change its process... Best
Julio V.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Joseph T.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Scott F.- Clasificación:
- 5.0
Nothing...great job!
JOHNC M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ALANA R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Leon K.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Robert A.- Clasificación:
- 1.0
Worst service ever. Will be telling everyone I know to stay away from U-haul. Keys weren't at the lockbox location then was on hold for 2 hours. PATHETIC
Andrew A.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MAHDI H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ZUSSYEUNICE L.- Clasificación:
- 2.0
The drop off was very easy at this location. The customer service was horrible. The agent found a parking ticket in the center counsel and said this is yours ( yelling). I told him this in not mine and he threw it on the ground. I had to pick it up and show that it was from late March and I just picked the truck up today(April 10th). It wasn't mine! He said you can just throw it away then. The pattern with Uhual is the customer service is garbage. I usually use Uhual when I move, but the past two experiences have been really bad. I would probably look into another service the next time I move!!
Alexander S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
VYACHESLAV G.- Clasificación:
- 3.0
El cliente no dejó un comentario.
JORGE J.- Clasificación:
- 5.0
Answer the phone a little quicker maybe. Other than that I have no complaints concerning my previous experience with Uhaul. You made things very simple and easy, from pick to drop off. The svc reps were knowledgeable, courteous, professional, and respectful.
MARVIN R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
TARAN B.- Clasificación:
- 1.0
I rent vans from there very often and ever single time I do when I return it you guys always find something wrong with it when I return that absolutely was not caused by me and then charge me, or have me slip cash on the seat. This has been the worst experience ever! Very very unprofessional.
Jonathan M.- Clasificación:
- 4.0
El cliente no dejó un comentario.
JORGEALBEIRO E.- Clasificación:
- 4.0
Nyala Barr was my representative, she was very easy to deal with and professional she made everything quick and painless.
john g. | First Impressions- Clasificación:
- 2.0
They charge extra they say 19.99 a day and really is 43.87 is to expensive
MILTONLEONARDO C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Arthur J D.- Clasificación:
- 5.0
The staff in the yard and office were Very patient and accommodating. Gracias.
Nikolas J.- Clasificación:
- 3.0
Staff are not particularly friendly; when asked about the dolly I reserved, one staff told me not available and not attempt to help further. However, we were super appreciative with one particular employee who went above and beyond to help us locate one. Thank you! We were over charged on the fuel when returning the truck. Despite we already filled it back to the level of fuel when we picked up the truck, we were still being charged. Called to dispute and was given a follow up number but no one has followed up.
Wai Keung V.- Clasificación:
- 5.0
Fast, safe and cheapy
Laura S.- Clasificación:
- 5.0
In Queens, Andre and his team are all organized and efficient. Great experience! Why I choose uHaul.
Cullen O.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Richard J.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Cecilia V.- Clasificación:
- 4.0
El cliente no dejó un comentario.
HEGAO Y.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Kerry S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MARCO S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JOSEPHMICHAEL R.- Clasificación:
- 3.0
My truck had a ceiling leak in the corner and a few of my boxes got wet and broke obviously because cardboard cant get wet really inconvenienced my move in experience also dont understand why that truck is being rented out especially because it was a rainy day and forecast for my entire rental period
DEIJA S.- Clasificación:
- 5.0
The staff was friendly and helpful
JAMES B.- Clasificación:
- 3.0
Was a very efficient experienced, but for someone who doesn't rent a Uhaul very often, and not familiar with the process, the whole customer experience felt very "rushed." I realize they are busy, but on return of the vehicle- got barked at to do the lights test, reverse- etc. Would help to have a minute to gather belongings, get settled after a long stressful drive through NYC traffic.
Brendan R.- Clasificación:
- 4.0
El cliente no dejó un comentario.
RAUL R.- Clasificación:
- 5.0
Awesome experience every time. I use uhaul a lot and this location is great
SETH N.- Clasificación:
- 5.0
El cliente no dejó un comentario.
IAKOVOST P.- Clasificación:
- 4.0
El cliente no dejó un comentario.
HEGAO Y.- Clasificación:
- 5.0
The woman at the front desk was very helpful and friendly. We didn't have a reservation but she was still happy to help. Thank you again uhaul !
CYNTHIA B.- Clasificación:
- 3.0
El cliente no dejó un comentario.
Laura R.- Clasificación:
- 5.0
Drop off was easy as 123.. Just was " wow "with the rates for milage.. But no other complaints💜
Janice R.- Clasificación:
- 4.0
Just wish trailer was available at the original scheduled time when I made the reservation. My plans to pack had to be modified. Otherwise a good experience.
Daniel S.- Clasificación:
- 3.0
El cliente no dejó un comentario.
JUN-QI C.- Clasificación:
- 3.0
The waiting time it is horrible
Alba G.- Clasificación:
- 4.0
Long wait time to return the truck they are understaffed.
Bilail Q.- Clasificación:
- 1.0
I had a small accident with your Ban and you rechargedme $1700 from my account and took without asked me!!! I didn't see any receive from the mechanical bills. How can I know for real that my little accident was $1700 dollars?? You haven't showed any receipt from the mechanic.. I am so disappointed from you guys!!.
TATIANA T.- Clasificación:
- 5.0
Girl at the counter: very polite and helpful Thanks
JOSEWILSON S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Lorimar V.- Clasificación:
- 4.0
El cliente no dejó un comentario.
GUN L.- Clasificación:
- 3.0
Better customer experience
ROBERTW Z.- Clasificación:
- 5.0
El cliente no dejó un comentario.
John B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Dahlia M.- Clasificación:
- 5.0
at the moment nothing
G L.- Clasificación:
- 4.0
I have been to this place about 3 times the last 2 months. All counter service was great. The first 2 times when I go outside to pick up vehicle, it was handle with professional service. Only this last time when i went out o pick up vehicle, All the attendant did was push the remote and set off the alarm and tell me to go look for the vehicle where sound is from?....He never drove the truck to the station and or explain what to do...Perhaps he thinks I don't speak English and sort of discriminated me?
YEEPING Y.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MARIAI R.- Clasificación:
- 2.0
Very rude, I was asking about the all the charges and they seemed and displayed that they were very bothered by this and was rushing me out the store. Mind you at this time the store was empty, but I stood firm and persisted on understanding the variables that added up to the grand total. Ended up that I was overcharged with a wrongfully charged cleaning fee but I brought the vehicle back clean and the cleaners vouched for my claim and they issued the refund. Overall experience subpar bad customer service.
LAMONTJ J.- Clasificación:
- 4.0
El cliente no dejó un comentario.
CHRISTOPHERWILLI R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
NEIL R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JUANBAUTISTA P.- Clasificación:
- 4.0
Need more front desk staff
HERBERTR C.- Clasificación:
- 1.0
The price was way too high for the insurance, wish they would refund that, it was a RIP off in a time I lost my job because of covid 19
MOHAMEDIMRAN H.- Clasificación:
- 5.0
The representative at the college point blvd location was very professional and pleasant. It made our already stressful day more easier.
henry P.- Clasificación:
- 5.0
Everything is great
FELIX D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
FREDDY R.- Clasificación:
- 5.0
I rented an Appliance Doll and I got it five times because they said I didn't return it. You give it the same day next to the Van. I still don't get my money back for 4 days.
Jose M.- Clasificación:
- 5.0
Excelente
JORGE P.- Clasificación:
- 5.0
Nothing much. It was simple and easy.
CHARLENEFRIEDA D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Antonio B.- Clasificación:
- 5.0
Almost 3years I enjoyed the clean and convenient Storage facility with 0 problems.
Jacky A. | Overall Experience- Clasificación:
- 1.0
I purchased insurance and the van rental was sideswiped while parked. Upon returning the vehicle, I was shown a bill for 1400 when I had already opted for collision damage insurance. And no response since I emailed them about it.
Xanaan S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
KWANGYUL C.- Clasificación:
- 3.0
Drop off service is terrible
JEFFREYD C.- Clasificación:
- 2.0
1) RESERVED A DOLLY - WAS NOT PUT IN VAN. 2) THOUGHT I ORDERED 2 U-HAUL BLACK TOTE BAGS - NEVER PUT ON THE BILL, HENCE DID NOT GET TOTE BAGS. 3) WINDSHIELD WAS DIRTY BOTH INSIDE AND OUT - NECESSARY FOR ME TO CLEAN TO PREVENT THE SUN'S GLARE.. 4) EXTENDED WAIT TIME RETURNING THE VAN
Arthur S.- Clasificación:
- 4.0
El cliente no dejó un comentario.
HARRY R.- Clasificación:
- 3.0
El cliente no dejó un comentario.
Jian wen L.- Clasificación:
- 5.0
El cliente no dejó un comentario.
THOMASR C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Juan D.- Clasificación:
- 5.0
The return was seamless. It was well-organized for such a busy place. The staff was very friendly, and had me on my way quickly.
Tom R.- Clasificación:
- 5.0
N/C
Sean S.- Clasificación:
- 1.0
Very rude staff extremely poor customer service.
DAVIDEDWARD L.- Clasificación:
- 4.0
You guys did okay.
Stephen B.- Clasificación:
- 1.0
You should have good service, It was terrible today. I ask questions,no one answered, I didn't buy insurance,so the worker searched a very small damage to charge me, I told him I didn't do that, I said I think I am a good customer, I am not a lyer,no answer,very quite.bad attitude.
WEI L.- Clasificación:
- 1.0
Your extra charge is too expensive
SHIXING Y.- Clasificación:
- 3.0
El cliente no dejó un comentario.
Jordan E.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ZIHONG Q.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Joseph Z.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Nancy S. | Overall Experience- Clasificación:
- 5.0
Excelente
Yakup M.- Clasificación:
- 1.0
Horrible glitchy smartphone rental process. Arrived 6:20 AM, got nowhere on my own and telephone support was well intentioned but completely ineffective. So when they opened I went into office and found 5 people on line and one agent. Didn't get my keys till well after 7. Worst rental experience of my life!!
Mark T.- Clasificación:
- 4.0
More personal to process customers. Wait wasn't bad but 15- 20 minutes when you're in a hurry seems like an eternity.
yisroel K.- Clasificación:
- 5.0
Staff was very helpful, the truck was clean, and I parked my car there until I was done
Diane S.- Clasificación:
- 3.0
Yes better train that customer service representative Jeffrey tries to double charge me I ended up paying whatever the gas fee was. no help very upsetting did not even try to help me with the situation very antagonistic would return but someone needs to check that man!
JEFFREY M.- Clasificación:
- 5.0
The service during this pandemic that usually has offered to their customers show the values and care from the company and emploeyer truly care about us. THANK YOU FOR YOUR SUPPORT.
EDDISON S. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Arash I. | Overall Experience- Clasificación:
- 5.0
Just fine
Lorenzo C.- Clasificación:
- 3.0
El cliente no dejó un comentario.
Byung H.- Clasificación:
- 4.0
It took too long to find the vehical I was renting and then it wouldn't start and Ineeded assistance to get another van.The staff were exceptional in helping me. Return of vehical took too long waiting.
Robin F.- Clasificación:
- 5.0
This was my second time renting a trailer. I can only say that other than having to travel across the city, from Brooklyn to Queens, for a pickup, all went well!
robert L.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Tausa W.- Clasificación:
- 4.0
Keep snow yard clean
RAMONA F.- Clasificación:
- 5.0
Appreciate all the staff and special thanks to the manager at flushing Andre, very helpful in these troubled times. Sí
Sharonda J. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
chunjing z. | Overall Experience- Clasificación:
- 3.0
The people in the parking plaza were warm, and the people in the reception room were cold and impatient.
shuyong w. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
ester p. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Josip L. | Overall Experience- Clasificación:
- 5.0
Everyone at U Haul storage in Flushing were always friendly and helpful. I had my storage unit there for over two years and never had a problem. Thank you so much.
Joseph S. | Overall Experience- Clasificación:
- 1.0
I disappointed to rented U-Haul Van. The day befor I pickup, I came to U-Haul saturday to make reservations that I needed the 15'N Truck Van, same as I had rented before, I sad. But that U-Haul employer he dont answered, he just printed the papers he needed and he give me the copy. Than he serving athers customers. On the ways I go home I repeat to read the paper he gives to me that I realized that I got big citing from that guys, he dont give me the 15'N truck Van as I ask hem, he just put van in the paper. The nex days when I came to pickup the car, I asking again the Van'15 N, but he answered 'you get what in the paper printed.!!* This is actually reason I can't returned the van as shedulled...! Good luck U-Haul.....!!!**
JEREMIA G. | Overall Experience- Clasificación:
- 5.0
Gracias x su gran servicio, estuve ahí. x 5 años y fue excelente
CARLOS B. | Overall Experience- Clasificación:
- 5.0
Yesterday are used your one 800 number why are you asking me about the storage continued main unit containment unit building that I store my property in? I want to to give the representative of your online service Kudo but at the same time I can do both. She was very helpful her name is Candy I did not ask her her last name she was from the one 800 number you have posted on your website. Please if you have any record of the cold find out who she is so she can get the accolade as well. Thank you for listening. Kent out!
RICHARD K. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
david h. | Overall Experience- Clasificación:
- 4.0
El cliente no dejó un comentario.
Angel M. | Overall Experience- Clasificación:
- 4.0
El cliente no dejó un comentario.
Cindy C. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
ELIZABETH R. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Renèe B. | First Impressions- Clasificación:
- 4.0
El cliente no dejó un comentario.
kimone g. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Pandhe K. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
YING J. | First Impressions- Clasificación:
- 2.0
I've rented storage units in many places. Uhaul was the only one who don't pro-rate. I had to pay a whole months rent and only stood for 6 days. I would never deal with Uhaul again for this reason
leann c. | Overall Experience- Clasificación:
- 4.0
El cliente no dejó un comentario.
thomas w. | Overall Experience- Clasificación:
- 5.0
I did not ask for it but they offered me one month free. They provide all basic needs and info to make me feel at ease about storing my things
Felman A. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Pedro R. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
HAMERSON O. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Jamal A. | First Impressions- Clasificación:
- 1.0
That was the worst experience of my life the customer service at the flushing location was horrible. I wouldn't recommend this place to my worst enemy.
Tonita Q. | Overall Experience- Clasificación:
- 5.0
It is convenient for unloading the container and picking up the goods. Next time I'll come back here.
MEIXIAN H. | Overall Experience- Clasificación:
- 5.0
Front desk staff where very professional showing a first time storage renter the protacal at u haul. It was a good experience.
thomas w. | First Impressions- Clasificación:
- 5.0
Convenient office hours! Personnel was very helpful and great attitude!
Christian Z. | Overall Experience- Clasificación:
- 4.0
Gracias
NADYA M. | Overall Experience- Clasificación:
- 5.0
The best!
Alexandra C. | Overall Experience- Clasificación:
- 5.0
I wish the time at the register want so long but overall a good place.
RITA A. | Overall Experience- Clasificación:
- 5.0
Excellent. Just left the premises coz Uhaul helped us move smoothly to our new home.
Matthew B. | Overall Experience- Clasificación:
- 4.0
The experience was fun. The attendants assisted me and were through and diligent as well as entertaining when I needed it. I definitely will utilize nthis facility again should the need become necessa
Carlos Y. G. | First Impressions- Clasificación:
- 5.0
Great place
PATRICK B. | Overall Experience- Clasificación:
- 5.0
The gentleman that helped me was very professional and helpful his customer service skills were excellent he should be commended for his hard work and dedication.
Tonita Q. | First Impressions- Clasificación:
- 5.0
Easy to do business with and all the charges are explained. No hidden charges
David R. | Overall Experience- Clasificación:
- 5.0
Expert Customer Service!
Stephen B. | First Impressions- Clasificación:
- 4.0
Could have more staff for quicker service.
Peter H. | Overall Experience- Clasificación:
- 5.0
Good staff
ADOLFO M. | Overall Experience- Clasificación:
- 5.0
Awesome customer service
Cindy M. | First Impressions- Clasificación:
- 5.0
It was hassle free
David R. | First Impressions- Clasificación:
- 2.0
did not get back in on deliver of storage card said storage was closed at 10:PM
Andrew R. S. | First Impressions- Clasificación:
- 5.0
Very clean and safe Place
erick a. | Overall Experience- Clasificación:
- 5.0
The manager Andre is very confident and a efficient young man he made it a pleasure to use Flushin U-Haul. And the office staff the young ladies and young gentlemen were kind and very efficient !
LOUIS B. | Overall Experience- Clasificación:
- 5.0
Great service. Made the transaction easy.
RITA A. | First Impressions- Clasificación:
- 5.0
The staff were very helpful. I couldn't have asked for better service.
T JR R. | Overall Experience- Clasificación:
- 5.0
Excellent service
beatriz m. | First Impressions- Clasificación:
- 4.0
Thanks for a good experience
ALFREDO E. | Overall Experience- Clasificación:
- 2.0
The lightning was bad. The rates went up after 1 month . Had to walk in dark half way before lights turned on. 3 days and lock is out on while other facilities are 30 days. Husband had stroke no f
Susan F. | Overall Experience- Clasificación:
- 5.0
Mr. Jeff, Ms Queenasia207 and the rest of the personnel took very good care of my needs. I highly recommend this location. Sincerely, Diana B.
DIANA B. | Overall Experience- Clasificación:
- 5.0
Everything was very great. Thank you.
Osvaldo V. | Overall Experience- Clasificación:
- 4.0
U-Haul of Flushing, was very reliable on all there services from the storage rental to the 20 ft Rental truck from Flushing, New York to Virginia.
Ricardo W. | Overall Experience- Clasificación:
- 5.0
very good
steven M. | Overall Experience- Clasificación:
- 4.0
Good facility.
JIAQI CHIACHI C. | Overall Experience- Clasificación:
- 5.0
THANK YOU TO THE STAFF THERE
Sanjay S. | Overall Experience- Clasificación:
- 5.0
👍
Josue R. | Overall Experience- Clasificación:
- 4.0
This was a good expierence. If any one needs place to storage this is it. Thanks so much igual.
Walter S. | Overall Experience- Clasificación:
- 5.0
I love the fact how I was expecting with the U-haul expirience. The customer service was very friendly & helpful by guiding me my storage and moving van with convenient prices. Thank you U-haul!
Mary V. | Reservación- Clasificación:
- 1.0
They are late to the appointment, staff transfer my phone call to different department but no one can really response the question! Some of the staff is very rude! I have to change my appointment twic
hok y. | Overall Experience- Clasificación:
- 5.0
A++
matthew d. | Overall Experience- Clasificación:
- 5.0
From the first day, Andre the store manager was courteous and professional. I was treated with kindness and respect.
India C. | Overall Experience- Clasificación:
- 5.0
UHaul is the best
Jonathan G. | Overall Experience- Clasificación:
- 4.0
n/a
Leval G. | Overall ExperienceAdditional Services at this Location
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