Robert H.
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Comentarios de los clientes para U-Haul Moving & Storage of Florence
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de U-Haul Moving & Storage of Florence
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Mark P.
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Online Move In
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Facility staff were very polite and went out of their way to help. Supervisor was snarky and had an overall pessimistic attitude. U-Haul computer system had an E-Alert on me for no reason at all and THEY MADE *ME* CALL 1-800-UHAUL TO CLEAR IT!! 😡😡😡 Storage unit was up a flight of stairs and no freight elevator. Worst storage experience ever.
Valerie M.
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Online Move In
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Roaches were in the storage unit.
Genesis A.
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First Impressions
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It's helpful and convenient for storage and rentals,and very thankful. THANK YOU🙂....
TYRONE C.
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First Impressions
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Alessey was very when i was there to get checked in she was very nice from the very beginning to the end she was so nice to me and caring thank u for your kind ness
Dana S.
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First Impressions
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Overall it was average. I placed a reservation the night before for a unit and was packed and there for move in. Only to be told the unit I reserved still had merchandise from previous client. I was told by a rude African American, very unprofessional at the job that she spoke with the manager and I would have to come back after the client moved their belongings out. Of course this was not okay with me so she involved Larry which seems like he has to handle everything. Several customers waiting to be served and 3 employees, Larry being one and the only one trying to help everyone. He took me and got me a unit and I was able to move my stuff in. Thankful he was there. Oh,and I was told I got a free month for the inconvenience but they were doing that anyway for all renters....overall turned out okay.
mike g.
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Overall Experience
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Very good Have a nice day bye
Laura B.
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First Impressions
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Friendly fast and clean.
bernetha j.
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Overall Experience
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I dealt with them for years and never had a problem
Frank B.
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Online Move In
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My check in agent was very helpful and she understood my disability concerns, and she located a lower access box for me. I was very happy and I thanked her.
James J.
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Overall Experience
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This location gave me a new respect for u-haul. The staff and facilities were excellent.
Genera S.
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Overall Experience
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The move-out is wrong, but overall the experience was great. This is my second unit. I moved my things here about 2 years ago and never had an issue with my unit. Thanks for this security.
James J.
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First Impressions
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Friendly helpful staff all around. Didn't come across anyone that didn't seem interested in helping. Very clean facility.
TRINA G.
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First Impressions
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Larry (Irby St. Florence, SC) was very helpful in finding the size storage unit to fit my needs. He walked us through the building and let us see actual units that were available and allowed me to choose between those. I wanted one on ground level, however one wasn’t available but he located one that was right at the top of the stairs with a large door for easier access to load and unload large pieces of furniture. He was very polite and courteous. He answered any questions that I had even prior to me asking them. After renting the unit, he walked us back over to explain to us how to use the access key and then showed me how to put the lock on the door that I was also able to purchase from him. Excellent experience if you’re needing a storage unit.
Brenda P.
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First Impressions
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csr was very polite and extremely helpful and professional
AARON B.
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First Impressions
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The manager was awesome and advised me on the right size unit
LARENZO W.
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Overall Experience
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It would have been a little more convenient to have access after hours. But overall, everything was good.
willie h.
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Overall Experience
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Thanks for helping move and you all took care of my items. Thanks
joan c.
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Overall Experience
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Thank you
Maxine G.
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Overall Experience
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All the staff was helpful. Top Customer Service
Jamario F.
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Overall Experience
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From the very first moment everyone was helpful! They took their time and made sure we had what we needed! They exampled excellent customer service!!
george w.
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Overall Experience
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My experience with U-Haul was great. The service and the facility were generally top-notch,and a terrific value. I will certainly use them again should I need to rent storage space in the future.
Carnella H.
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Overall Experience
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There were so many roaches and roach eggs throughout my unit. Spiderwebs came with that, so the eggs were stuck every where. The unit was nice outside of the pest issue.
LaRhonda M.
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First Impressions
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Everyone was very nice and helpful
Latonya F.
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Overall Experience
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I appreciate everything I received from you guys!! You guys Rock! Mr. Bret handles his job to the bottom line and I appreciate hi in very much! Thanks, Ms. Fox
Robert B.
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Overall Experience
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This site was AMAZING!!!!!. The staff was very friendly and helpful as well as knowledgeable.
TAMMY H.
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Overall Experience
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Keisha was extremely rude, she hung up on me. She was very argumentative and unprofessional.
MIKE R.
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Overall Experience
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Excellent experience. Staff was terrific and we would definitely use them again.
Thip T.
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Overall Experience
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Thank you for the outstanding service.
ROBYN S.
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Overall Experience
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Clean and well maintained. Friendly and helpful staff.
Joseph O.
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Overall Experience
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Fantastic staff and very clean and secure
Angela M.
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Overall Experience
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Very pleased
mary ann h.
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Overall Experience
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Thanks
RELOCATION D.
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First Impressions
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The score would be worse but the general manager did a great job fixing all the issues I had (vehicle and trailer turn in, no storage unit ready despite reservation). Kudos to him
pat b.
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Overall Experience
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Great location! Initial contact to reserve the storage was pleasant. But as I interacted with Staff, they were rude in most encounters. Did not try to make situations more accommodating.
ALEXANDER F.
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First Impressions
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The truck I received was very old. The headlight were dim I couldn't see at night. The check engine light came on. This truck needs to be taken out of the fleet.
Joseph O.
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First Impressions
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Fast and courteous service. Very clean and safe facility. They're on top of their game!
Stephen C.
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First Impressions
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Staff was helpful and friendly
coleene c.
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Overall Experience
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Very clean place. Very accomadating, Very nice crew. Would definitely go there again.
phil e.
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Overall Experience
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Jessie the driver was great to work with.
Ellen i.
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Overall Experience
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Jaime is excellent!
abdiel m.
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First Impressions
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Great service, outstanding facilities.
Vanessa D.
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Overall Experience
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Would highly recommend.
Erin G.
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Overall Experience
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I worked with a woman named Jessie who delivered my UHaul U-Box to Loris, SC. She was very accommodating and professional. Understands the customers needs and reacts appropriately. Very satisfied.
Cheryl S.
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Overall Experience
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This was my first time having to get a storage unit, and I'm so glad that I chose Uhaul. This waw a great facility, with great customer service! Nour matter what time I went to my unit, I felt safe!
Genera S.
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First Impressions
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It has a better set up than the one we used recently: however, I am a bit worried about the rodents. I never saw them at my old one. Here I saw a lot. Hope they don’t make a home in my things.
Andrew B.
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Overall Experience
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Will never use uhaul again for storage
Monique B.
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Overall Experience
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Did not use the facility due having drop boxes. However Jessie was great to work with. Extremely friendly and helpful. Arrived at time stated and picked up empty boxes when scheduled.
forest L.
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First Impressions
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Awesome customer service!
shirley r.
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Overall Experience
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Thank you for your fast and friendly service. You made everything easier and I recomend you all. Once again, thank you!
Victoria H.
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First Impressions
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The gentlemen I worked with at U-Haul of Florence went above and beyond the call to duty; however, what I experienced thereafter made my move extremely stressful and horrible. Simply put - POOR.
William S.
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First Impressions
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Service was great. Awesome folks at this location.
SABRINA D.
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Overall Experience
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They are very good people
Brad J.
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Overall Experience
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Jesse is an excellent worker. Cannot praise her enough.
Michael H.
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Overall Experience
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Jessica was outstanding. She not only delivered my u box on time, but also assisted on a cost overcharge.
Jack Y.
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First Impressions
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Everything turned out perfectly. Staff very friendly and helpful.
Jeffrey B.
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Overall Experience
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We never went to the facility, but the service was excellent. We were very happy with the entire process. The ladies on the phone when I ordered were extremely informative and helpful. Thank you!
Tracy H.
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Reservation
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Absolutely horrendous customer service. Your website allowed me to book a unit in a size you didn’t have. Poor service from the minute I walked in the door. I cancelled and booked with cubesmart!
sally s.
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Overall Experience
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Hope never move again. If I do I would use uhaul boxes.
elizaveta z.
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Overall Experience
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Great professionals!
Thersea L.
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Overall Experience
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Above doesn't apply however, services used beyond anything expected. Used facility to store items till delivery to new home. No knowledge of site. Drivers were extraordinary!!!! Drivers are 5 star!!
Trisha h.
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Overall Experience
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The person that delivered the box, Jessie, was very helpful and customer oriented.
Tara M.
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Overall Experience
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Would of been excellent but the storage was on the high side need to run more specials.
Allison R.
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Overall Experience
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Jessica Cottrell was amazing! We had to change dates so many times because of Hurricane Florence and each time she was more than accommodating. Her boss Steen Nathan was just as nice! Highly reccom
Herbert H.
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Overall Experience
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Very professional and well run operation. They also have the best Delivery and Storage prices I’ve found. Their delivery driver, Jessie, was the ultimate professional and very courteous. Thanks Jessie
Donald B.
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Reservation
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GREAT GUY TO WORK WITH VERY PROFESSIONAL
JOHN F.
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Overall Experience
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Excellent customer service
Kristina B.
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Reservation
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Very helpful. Grateful for their service and quickness during my emergency situation.
melba p.
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Overall Experience
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I did my business by telephone.
Marilyn S.
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Overall Experience
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Jessie the uhaul driver was very nice and kept in contact with us she is very much appreciated with our assistance when needed Thanks much !!!
Ralph B.
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Overall Experience
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Extremely helpful folks helping us vacate our storage box from the Hurricane Matthew flooding. Thank you !
jack m.
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Overall Experience
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This uhaul location was excellent. My furniture and other merchandise was clean and safe while in storage and the truck I rented was clean and well maintained and the staff was excellent in helping me
ANDREW S.
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Overall Experience
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Great job!
elissa l.
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Overall Experience
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Excellent service
Edwin K.
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Overall Experience
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Service was excellent
jack m.
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Reservation
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This storage facility is extraordinary nice staff and great storage area with climate control. And excellent security I would recommend this company to everybody seeking to store precious items
KURT F.
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Overall Experience
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Great. Experience
Bobby P.
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Overall Experience
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Steven Nathan (general manager of the Florence location) was ridiculously amazing to work with. He knows how to run a business and how to treat customers so they will want to return.
albert j.
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Reservation
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good price availability excellent
ROBBIE M.
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Overall Experience
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always clean and the staff was airways supportive and friendly
jarrett p.
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Overall Experience
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great experience with Uhaul. only wish there were lights inside of the units themselves other than that no issues.
William C.
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Overall Experience
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Thank you. The free month was so helpful after the expense of the move from Wisconsin!
LATASHA A.
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Overall Experience
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My experience was smooth and easy without any hassles.
Paul K.
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Overall Experience
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I needed two unit when I first got to town. The outside unit leaked but was satisfied overall.
Cheryl C.
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Overall Experience
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The manager was AWESOME, but on the last day of my storage 04/27/18 the employee was very RUDE with no customer service skills at all! Just nasty and Rude. talked me as if I was beneath him.
arriba