Alissa the cashier at the store on Irby Street. She was very rude and unprofessional. Neither associates had a mask on when it is a requirement to do so. Both associates were having a conversation with each other about pulling the other person hair chin out in front of me. The uhaul was not clean and they lied about the gas handle amount. Alisa is rude and I will not recommend going to uhaul in Florence to get a rental.
Comentarios de los clientes para U-Haul Moving & Storage of Florence
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Testimonios de clientes recientes de U-Haul Moving & Storage of Florence
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It’s the roaches ....,, walked in and saw roaches going in and out of the units then I got my stuff out it was full of roaches had to just throw it away
Facility staff were very polite and went out of their way to help. Supervisor was snarky and had an overall pessimistic attitude. U-Haul computer system had an E-Alert on me for no reason at all and THEY MADE *ME* CALL 1-800-UHAUL TO CLEAR IT!! 😡😡😡 Storage unit was up a flight of stairs and no freight elevator. Worst storage experience ever.
Roaches were in the storage unit.
It's helpful and convenient for storage and rentals,and very thankful. THANK YOU🙂....
Alessey was very when i was there to get checked in she was very nice from the very beginning to the end she was so nice to me and caring thank u for your kind ness
Overall it was average. I placed a reservation the night before for a unit and was packed and there for move in. Only to be told the unit I reserved still had merchandise from previous client. I was told by a rude African American, very unprofessional at the job that she spoke with the manager and I would have to come back after the client moved their belongings out. Of course this was not okay with me so she involved Larry which seems like he has to handle everything. Several customers waiting to be served and 3 employees, Larry being one and the only one trying to help everyone. He took me and got me a unit and I was able to move my stuff in. Thankful he was there. Oh,and I was told I got a free month for the inconvenience but they were doing that anyway for all renters....overall turned out okay.
Very good Have a nice day bye
Friendly fast and clean.
I dealt with them for years and never had a problem
My check in agent was very helpful and she understood my disability concerns, and she located a lower access box for me. I was very happy and I thanked her.
This location gave me a new respect for u-haul. The staff and facilities were excellent.
The move-out is wrong, but overall the experience was great. This is my second unit. I moved my things here about 2 years ago and never had an issue with my unit. Thanks for this security.
Friendly helpful staff all around. Didn't come across anyone that didn't seem interested in helping. Very clean facility.
Larry (Irby St. Florence, SC) was very helpful in finding the size storage unit to fit my needs. He walked us through the building and let us see actual units that were available and allowed me to choose between those. I wanted one on ground level, however one wasn’t available but he located one that was right at the top of the stairs with a large door for easier access to load and unload large pieces of furniture. He was very polite and courteous. He answered any questions that I had even prior to me asking them. After renting the unit, he walked us back over to explain to us how to use the access key and then showed me how to put the lock on the door that I was also able to purchase from him. Excellent experience if you’re needing a storage unit.
csr was very polite and extremely helpful and professional
The manager was awesome and advised me on the right size unit
It would have been a little more convenient to have access after hours. But overall, everything was good.
Thanks for helping move and you all took care of my items. Thanks
Thank you
All the staff was helpful. Top Customer Service
From the very first moment everyone was helpful! They took their time and made sure we had what we needed! They exampled excellent customer service!!
My experience with U-Haul was great. The service and the facility were generally top-notch,and a terrific value. I will certainly use them again should I need to rent storage space in the future.
There were so many roaches and roach eggs throughout my unit. Spiderwebs came with that, so the eggs were stuck every where. The unit was nice outside of the pest issue.
Everyone was very nice and helpful
I appreciate everything I received from you guys!! You guys Rock! Mr. Bret handles his job to the bottom line and I appreciate hi in very much! Thanks, Ms. Fox
This site was AMAZING!!!!!. The staff was very friendly and helpful as well as knowledgeable.
Keisha was extremely rude, she hung up on me. She was very argumentative and unprofessional.
Excellent experience. Staff was terrific and we would definitely use them again.
Thank you for the outstanding service.
Clean and well maintained. Friendly and helpful staff.
Fantastic staff and very clean and secure
Very pleased
Thanks
The score would be worse but the general manager did a great job fixing all the issues I had (vehicle and trailer turn in, no storage unit ready despite reservation). Kudos to him
Great location! Initial contact to reserve the storage was pleasant. But as I interacted with Staff, they were rude in most encounters. Did not try to make situations more accommodating.
The truck I received was very old. The headlight were dim I couldn't see at night. The check engine light came on. This truck needs to be taken out of the fleet.
Fast and courteous service. Very clean and safe facility. They're on top of their game!
Staff was helpful and friendly
Very clean place. Very accomadating, Very nice crew. Would definitely go there again.
Jessie the driver was great to work with.
Jaime is excellent!
Great service, outstanding facilities.
Would highly recommend.
I worked with a woman named Jessie who delivered my UHaul U-Box to Loris, SC. She was very accommodating and professional. Understands the customers needs and reacts appropriately. Very satisfied.
This was my first time having to get a storage unit, and I'm so glad that I chose Uhaul. This waw a great facility, with great customer service! Nour matter what time I went to my unit, I felt safe!
It has a better set up than the one we used recently: however, I am a bit worried about the rodents. I never saw them at my old one. Here I saw a lot. Hope they don’t make a home in my things.
Will never use uhaul again for storage
Did not use the facility due having drop boxes. However Jessie was great to work with. Extremely friendly and helpful. Arrived at time stated and picked up empty boxes when scheduled.
Awesome customer service!
Thank you for your fast and friendly service. You made everything easier and I recomend you all. Once again, thank you!
The gentlemen I worked with at U-Haul of Florence went above and beyond the call to duty; however, what I experienced thereafter made my move extremely stressful and horrible. Simply put - POOR.
Service was great. Awesome folks at this location.
They are very good people
Jesse is an excellent worker. Cannot praise her enough.
Jessica was outstanding. She not only delivered my u box on time, but also assisted on a cost overcharge.
Everything turned out perfectly. Staff very friendly and helpful.
We never went to the facility, but the service was excellent. We were very happy with the entire process. The ladies on the phone when I ordered were extremely informative and helpful. Thank you!
Absolutely horrendous customer service. Your website allowed me to book a unit in a size you didn’t have. Poor service from the minute I walked in the door. I cancelled and booked with cubesmart!
Hope never move again. If I do I would use uhaul boxes.
Great professionals!
Above doesn't apply however, services used beyond anything expected. Used facility to store items till delivery to new home. No knowledge of site. Drivers were extraordinary!!!! Drivers are 5 star!!
The person that delivered the box, Jessie, was very helpful and customer oriented.
Would of been excellent but the storage was on the high side need to run more specials.
Jessica Cottrell was amazing! We had to change dates so many times because of Hurricane Florence and each time she was more than accommodating. Her boss Steen Nathan was just as nice! Highly reccom
Very professional and well run operation. They also have the best Delivery and Storage prices I’ve found. Their delivery driver, Jessie, was the ultimate professional and very courteous. Thanks Jessie
GREAT GUY TO WORK WITH VERY PROFESSIONAL
Excellent customer service
Very helpful. Grateful for their service and quickness during my emergency situation.
I did my business by telephone.
Jessie the uhaul driver was very nice and kept in contact with us she is very much appreciated with our assistance when needed Thanks much !!!
Extremely helpful folks helping us vacate our storage box from the Hurricane Matthew flooding. Thank you !
This uhaul location was excellent. My furniture and other merchandise was clean and safe while in storage and the truck I rented was clean and well maintained and the staff was excellent in helping me
Great job!
Excellent service
Service was excellent
This storage facility is extraordinary nice staff and great storage area with climate control. And excellent security I would recommend this company to everybody seeking to store precious items
Great. Experience
Steven Nathan (general manager of the Florence location) was ridiculously amazing to work with. He knows how to run a business and how to treat customers so they will want to return.
good price availability excellent
always clean and the staff was airways supportive and friendly
great experience with Uhaul. only wish there were lights inside of the units themselves other than that no issues.
Thank you. The free month was so helpful after the expense of the move from Wisconsin!
My experience was smooth and easy without any hassles.
I needed two unit when I first got to town. The outside unit leaked but was satisfied overall.
The manager was AWESOME, but on the last day of my storage 04/27/18 the employee was very RUDE with no customer service skills at all! Just nasty and Rude. talked me as if I was beneath him.
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