Comentarios de los clientes para U-Haul Moving & Storage of Flint

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Flint

Clasificación general:

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BENJAMIN KENNETH R.
Clasificación:

It was our best UHaul experience to date. Keep up the good work!

John P.
Clasificación:

El cliente no dejó un comentario.

ANDRE' T. | First Impressions |
Clasificación:

Everything went well no issues at all. Thanks to the guys at the front desk for answering any questions I had.

SUTHAI POCHUAY M.
Clasificación:

El cliente no dejó un comentario.

TERRYKEITH W.
Clasificación:

The door was difficult to raise and lower. Other than that it did very well

JOHANNA LYNN K.
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El cliente no dejó un comentario.

KIRK REYNOLD F.
Clasificación:

Just continue doing a great job!

JEFFREY CHARLES M.
Clasificación:

I was very impressed with the entire event. The website is difficult to navigate. So many different things going on. I called and the lady took care of my order, confirmed logistics, and I picked up the truck several days later. I returned the truck two days later, could not have gone smoother, and am very pleased with the rental experience. Great job, U-Haul !!

ROBERT LOUIS G.
Clasificación:

El cliente no dejó un comentario.

MARVIN KENNETH M.
Clasificación:

El cliente no dejó un comentario.

ALAN MICHAEL K.
Clasificación:

El cliente no dejó un comentario.

ALAN PAUL W.
Clasificación:

Nothing

MICHAELALAN M.
Clasificación:

El cliente no dejó un comentario.

TINA LOUISE P.
Clasificación:

El cliente no dejó un comentario.

DONALD RICHARD C.
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El cliente no dejó un comentario.

Robert W.
Clasificación:

El cliente no dejó un comentario.

JOSEPH ANTHONY P.
Clasificación:

I recently rented a truck and because of bad weather got it stuck in the mud bad I was worried it would cost me a lot to get it pulled out but Uhaul sent a guy out within an hour at no charge...

Tracey J.
Clasificación:

This was the easiest rental I have ever managed! Vehicle was spotless and brand new:)

NEONDRA B.
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No staff were wearing masks in or outside. Very unsafe putting my life and the lives of my family members at risk.

ANDREA JOANNE M.
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El cliente no dejó un comentario.

JEANNE B.
Clasificación:

Make the weekend use of a truck less per mile. There is quite a discrepancy between the weekday rate and the weekend rate.

MICHAEL BRYAN C.
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El cliente no dejó un comentario.

JOYCE ELAINE H.
Clasificación:

That put a big dent on my tail gate

Sharon T.
Clasificación:

Great people very helpful highly recommend them for any storage needs.

EARLINE MICHELLE M.
Clasificación:

The equipment was inoperable was not able to use yet was changed for the use of it

REBECCA LEIGH P.
Clasificación:

El cliente no dejó un comentario.

Jacklyn M.
Clasificación:

Chose mobile check in for a quicker check in and contactless check in. Took 45 mins to check in, directs your to a chat agent makes you wait for approval then makes you give an alternative person to don't at if you're late dropping off. Made me go inside to pick up key anyways for the truck. Told me to skip the line and go to the side of the counter to get the key. No one was there to help me. They had one guy checking people in and out parking trucks and running himself ragged while the manger sat at the front counting the till. She allowed a lady cut three people including myself to pay for a dolly and other items while the guy went out to pull a customers truck up but refused to help the rest of us. She was rude and tried cutting into our conversation with the guy when it was our turn. If she really wanted to help ya she would have done so before and helped the guy out by sharing the load. This location doesn't answer their phone probably because they have one guy doing everything who was great by the way his name was Elijah. The manager is awful. Worst part was I requested 4 hrs for my truck and I lost 45 mins of my time just trying to check in and when I tried calling to see if they would extend it I couldn't get through because they wouldn't answer the phone. The truck was also not clean on the inside. Will not rent from this location ever again.

JOSHUA HOWARD U.
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El cliente no dejó un comentario.

PAUL MARVIN K.
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El cliente no dejó un comentario.

Dale W.
Clasificación:

El cliente no dejó un comentario.

CODY W.
Clasificación:

The man doing returns wasn't wearing a mask.. I guess putting you and your families life at risk is a no bud deal during a COVID 19 pandemic

LARRENA JEAN N.
Clasificación:

Get better vehicles

dick H.
Clasificación:

Very accommodating, thanks to them! , RDH

Raymond Y.
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El cliente no dejó un comentario.

TERRY LIN P.
Clasificación:

Just lost my house to a tree... Their help was amazing. Thank you so much!

KATHLEEN LOUISE W.
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During covid, it would help significantly if the steering wheel, key ignition and other areas which are frequently touched by the driver were sanitized before a new driver entered....

Paul Y.
Clasificación:

Nothing

PATRICK NATHANIE C.
Clasificación:

I can't remember her name, but the woman who took care of me was awesome! Very professional and thorough. Even though she was quite busy for a Sunday, she made every customer feel welcome.

MARIA S.
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El cliente no dejó un comentario.

Carl B.
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The customer service representatives working on 10/23 at 10:00am were excellent. They were very professional, kind, and helpful! By far, the best experience we've ever had.

RICHARDSTEVEN B.
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El cliente no dejó un comentario.

DAVID KEVIN O.
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El cliente no dejó un comentario.

JAY TOPHAM D.
Clasificación:

Make sure the clerks are wearing masks. When I went to the location in Flint, neither employee had a mask on. It wouldn't have been a big deal if we could maintain social distancing, but since he was reviewing my driver's license, a mask would have been nice protection. Everything else was good, other than the truck I used smelled like a smoker had used it previously.

Gary D.
Clasificación:

Great employees! Keep it up!

TIMOTHY RAYMOND K.
Clasificación:

El cliente no dejó un comentario.

Andrew J.
Clasificación:

Excellent service.

CECILY AUTUMN C.
Clasificación:

Have more than one person working and helping customers! Every time I was inside this store the line was backed up to the door and only one person at the counter helping customers.

Brian Y.
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El cliente no dejó un comentario.

jill C.
Clasificación:

El cliente no dejó un comentario.

SHERRI JO P.
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The young man who did our drop off went above and beyond to clean up errors of our pick up.

Daniel M.
Clasificación:

El cliente no dejó un comentario.

JAMES GEORGE M.
Clasificación:

El cliente no dejó un comentario.

JOSHUAADAM G. | Overall Experience |
Clasificación:

Thank you for being a refuge in my time of need. Please do something about the poles protecting the fire hydrant. These are not visable when backing up and are not well lit at night.

bill G.
Clasificación:

El cliente no dejó un comentario.

Brian H.
Clasificación:

Tires at 35 psi not 65 One tire had 0 psi and a nail Turn /brake Lights malfunction when running lights turned on Safety chains worn half way through

John H.
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El cliente no dejó un comentario.

Tiffany Q.
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El cliente no dejó un comentario.

raudrick S.
Clasificación:

Busy location needs more staff

TERRY LEE B.
Clasificación:

Please instruct the renter on how to adjust the mirrors. I forgot to ask. They were a manual adjustment type, but the setscrews would not allow me to make the adjustments. The holder for the visor on the driver's side needs to be repaired. The tire pressure needs to be checked. The serviceman that I felt with was knowledgeable and friendly. Other than that the truck was easy to drive. Thank you.

James M.
Clasificación:

El cliente no dejó un comentario.

jennifer B.
Clasificación:

Make the website easier to navigate. I extended my van rental twice, but couldn't figure out how to do it through the website. I called & waited on hold for 15 minutes. I ended up physically going back to the uhaul location two times to extend the rental.

HAMEEM UNNABI C.
Clasificación:

El cliente no dejó un comentario.

STEPHEN W R.
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The guy's I worked with were excellent!

Ashley N.
Clasificación:

The lady that checked us in was honestly AMAZING. It was Saturday morning and she was the only person at the location. She multi-tasked like a pro and was very nice. Throughout the whole experience she was very knowledgeable, courteous and efficient. Definitely made the experience better for us!

Shawn V.
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The guy that checked in the truck was great.

Adam W.
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El cliente no dejó un comentario.

Andrew S.
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El cliente no dejó un comentario.

Clara C.
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Every step from booking to return was terrific! We couldn't have been happier.

JAMES WILLIAM K.
Clasificación:

El cliente no dejó un comentario.

CORTEZ DUANE B.
Clasificación:

El cliente no dejó un comentario.

FREDERICK DENNIS S.
Clasificación:

El cliente no dejó un comentario.

DON WILLIAM S.
Clasificación:

El cliente no dejó un comentario.

KENNETH LESTER F.
Clasificación:

Trailer shook all the way to Ocala Fl. Tyres to adjust load didn't work long trip that way

Brian B.
Clasificación:

Improve the website to make it easier to find the contract. But things were on time and easy

JAMES GEORGE M.
Clasificación:

El cliente no dejó un comentario.

Christine M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

James M.
Clasificación:

El cliente no dejó un comentario.

Craig B.
Clasificación:

Dante was awesome as was the trailer I rented. The frustrating part of the experience was that I took the time to do all the paperwork online and checked in but I still had to wait in line when I went to the store.

TIMOTHYALAN M.
Clasificación:

El cliente no dejó un comentario.

HAROLD GEORGE L.
Clasificación:

When I got the vehicle it showed that the vehicle needed and oil change.

CRAIG ROGER W.
Clasificación:

El cliente no dejó un comentario.

kimberly C.
Clasificación:

I didn't actually see the employees, we went to the store about 10 minutes before closing and they had already locked the doors.

ROBERT BRUCE C.
Clasificación:

Check in took longer than expected. There was one person trying to check in six people lined up.

Stephen P.
Clasificación:

El cliente no dejó un comentario.

WILLIAM PAUL S.
Clasificación:

El cliente no dejó un comentario.

JEFFREY KENNEDY H.
Clasificación:

This was the best location I have used. The guys were very helpful and frendly.

ANN KATHRYN H.
Clasificación:

So great they give you a few days to return the trailer as part of your rental agreement and included in your price.

CHRISTOPHER ALLE H.
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El cliente no dejó un comentario.

WILLIAM THOMAS W.
Clasificación:

Well, since they got me on the road with clean, well maintained equipment in no time flat, I'd say If it isn't broke, don't fix it!

REYNALDO M.
Clasificación:

Nothing

MICHAELJAMES D.
Clasificación:

El cliente no dejó un comentario.

HELEN LUCILLE C.
Clasificación:

El cliente no dejó un comentario.

NIKELL DENISE J.
Clasificación:

El cliente no dejó un comentario.

James M.
Clasificación:

El cliente no dejó un comentario.

JAMES MICHAEL D.
Clasificación:

I reserved a truck and trailer at 11am for 2pm. I can in at 1:45 and they tell me they have to cancel my order because they do not have the trailer there! The trailer was left in Holly. Then they charged me for 2000 miles when i was only going 200 and also told me i have to bring the trailer that i was picking up from holly to them then was charged way more for the trailer! I spent $850.00 on renting a truck and trailer to pick up a $600.00 car 2hrs away i am not happy! I was also told i would be discounted but i have yet to hear or see Uhaul accommodate me for there mistake that cost me alot

JOSHUAADAM G.
Clasificación:

Higher poles around the hydrant...visable when backing up.

Alan R.
Clasificación:

The young lady at the counter was great! She helped meet my needs and was patient, even though I could tell it had been a tough day. The man that helped us when it came to turning the truck in, well, he wasn't so great. His negative attitude towards the job was evident. We pulled into the return lane and the sign directed us to stay in the truck until a representative came, so we did just that. He approached the truck from the back and stood for a few minutes. We saw him in the rear view mirror, but he never came up to the window. After a few minutes, he asked, in a gruff voice "yall going to get out?" My husband and I just looked at each other. He never prompted us to exit the truck. The check out was brief and he didn't engage much. Maybe he was just having a bad day.

MICHAEL F.
Clasificación:

Sunday I was supposed to drop off 15 truck and pick up a pickup truck, I think they missed my reservation, then I think she ran my card 3 times so wasn't able to receive the pick up. I had a flight today? They acting like I steal whatever

terry lee T.
Clasificación:

El cliente no dejó un comentario.

NYLAR MONA R.
Clasificación:

El cliente no dejó un comentario.

VIRGILLEE B.
Clasificación:

El cliente no dejó un comentario.

MARGARET IDA P.
Clasificación:

I have never been disappointed when I rent from this location. The manager, Melissa, and her staff are professionals thru and thru. You would expect high staff turnover at a customer-service business like U-Haul. Not here. For years, I have been greeted by name by the same staff - David, Daryl, C.J., Allison, Barb. The moving experience is usually stressful, whether for myself or friends and family, but the staff at the Miller Rd store ALWAYS lessen that stress. They are knowledgeable, polite, and professional. In my opinion, the national office should check out how this location operates and use it as a model for all others. This isn't flattery, just an honest observation from an extremely satisfied customer who is NOT related to any of the employees mentioned. Maggie Potter 810.814.6835

KEVIN V.
Clasificación:

Great job!

mary w. | First Impressions |
Clasificación:

The staff on Miller Rd was so kind and helpful, and MS Melissa she was very professional and all around sweet person, they made me feel great Thank you Uhaul family

Randy F. | First Impressions |
Clasificación:

Staff is number 1

Diane J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sherry S. | Overall Experience |
Clasificación:

Almost all of the employees and associates who work at this facility are extremely kind and are a pleasure to engage with. It's incredible how courteous and accommodating everyone is. This is a sign of great leadership from the top down. They seem as though they're treated fairly and are fully trusted to do their job well. As they should be, because I've never seen or heard anything otherwise! Thank you for a wonderful experience. It was worth every penny and I will miss having my storage unit there. If I ever need accomodations again, this location will be my first choice and I will recommend it to anyone and everyone!! 👍😊👍

Marlon - Ericsson Verison Project M. | Overall Experience |
Clasificación:

You guys were amazing I’ll be back for the next project for storage

Robert W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Marilyn S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Desmond B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Juanita D. | First Impressions |
Clasificación:

Facility was fine, service was very slow. There were 4 workers in store but only 1 person waiting on customers. I waited 30 minutes and had 2 persons that I was paying waiting to unload truck into storage. Very frustrating. When I finally was waited on guy was apologetic.

Jeff S. | First Impressions |
Clasificación:

Everyone I dealt with was very nice and helpful. Barbra the facility manager was very professional and did a good job explaining to me everything.

cassandra c. | First Impressions |
Clasificación:

The manager at the flint location, Barbara was very friendly and extremely helpful.

Steven M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Genesse County M. | First Impressions |
Clasificación:

Thus far, all interactions have been very positive. Thank you.

marie a. | First Impressions |
Clasificación:

Dave was so helpful kind and caring! He made a difficult situation much easier!

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