Comentarios de los clientes para U-Haul Moving & Storage of Flint

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Flint

Clasificación general:

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JOHN WILLIAM P.
Clasificación:

Great customer service. Excellent location.

Valencia D.
Clasificación:

El cliente no dejó un comentario.

Ariel F.
Clasificación:

Make finding the trucks easier when using mobile check-in/pick up. Perhaps provide a map for where the truck is located in the lot or have clear markings or signs in the lot near trucks? Looked all around the lot and couldn't find the truck. Ended up having to go inside (which I preferred not to do) and have them switch my truck.

Javonda K.
Clasificación:

Nothing very good customer service

LESLIE WAYNE H.
Clasificación:

Dave the manager made it right and gave me a discount but when we rented a van it was filthy and smelled like cigarette smoke and when the technician looked at for other vans to replace it with they were all dirty as well we had to wash the van on the outside through a car wash and do a complete interior clean just to keep from getting dirty on our trip it was filthy rotten dirty

GARY JOHN S.
Clasificación:

The people at the miller road location rocked it. From the guy at the desk to the guy who checked the van back in. They all did a heck of a job.

HECTOR G.
Clasificación:

El cliente no dejó un comentario.

TERRELL EUGENE C.
Clasificación:

El cliente no dejó un comentario.

COURTNEY v. | Overall Experience |
Clasificación:

Zero complaints from beginning to end of my rental time. I will definitely only use this place this location from here on forward for all my moving/storage needs.

TONY C.
Clasificación:

El cliente no dejó un comentario.

PATRICIA LOUISE B.
Clasificación:

El cliente no dejó un comentario.

DALE EUGENE E.
Clasificación:

Everything was excellent!

Adriane H.
Clasificación:

El cliente no dejó un comentario.

John P.
Clasificación:

El cliente no dejó un comentario.

Anthonywade W.
Clasificación:

El cliente no dejó un comentario.

DEBRA F.
Clasificación:

Look we needed this truck that day and that time ,,,,,,, Deal. They made it happen

Nariyel P.
Clasificación:

I've used uhaul a few times and every experience has been bad. I've been over charged each time and this past time I was charged twice for the same payment when I was suppose to receive a refund. I called and no one got back to me. I spoke with a lady that couldn't help and when she reached out to get help no one responded or called. I was also charged for equipment that I never received, twice.

CHRISTOPHER LAWR S.
Clasificación:

El cliente no dejó un comentario.

GARY JOSEPH B.
Clasificación:

El cliente no dejó un comentario.

Daryl S.
Clasificación:

Long line to check in and get equipment. 1 person doing the contract work while manager walked around and did nothing to help. She could have easily opened another window and taken next person in line. Line was 6 customers deep when I was finally helped and exited

CHRISTOPHER SCOT K.
Clasificación:

Honestly, I don't think there's anything you could do to improve a customer's experience at the 3083 Miller Rd location. The staff was friendly, courteous and EXTREMELY thorough, making my move an absolute breeze...and at a great price, too!

MICHAEL WESLEY H.
Clasificación:

Service and equipment was top notch. My only small issue was that being in Michigan, cold weather, the van had not been started prior and the windshield was covered with frost. I had to track down an ice scraper and scrape off my windshield. Not a real big issue, but definitely was a pain in the butt... Otherwise, all good. Thank you!

Patrick M.
Clasificación:

El cliente no dejó un comentario.

kenyrda H.
Clasificación:

Clean inside out better ..need sanitize

CURTIS ANTHONY S.
Clasificación:

Don't charge your customers mileage if they rent a truck by the week.

JAMES ALAN M.
Clasificación:

El cliente no dejó un comentario.

JACQUELINE JOYCE C.
Clasificación:

El cliente no dejó un comentario.

maksym L.
Clasificación:

Despite having Uhaul computer system down on 1Jan, lady was able to get me on the road through her phone quick. Thank you

Betty H.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER PAUL A.
Clasificación:

Not sure, I had no issues with the service. The mobile app wouldn't work for me when i went to pick up, that's about it. I went in and was checked out and on the road in like 15 minutes.

KENNETH JAMES H.
Clasificación:

El cliente no dejó un comentario.

tony I.
Clasificación:

El cliente no dejó un comentario.

DALE EUGENE E.
Clasificación:

Number the aisles, couldnt find aisle 4

David T.
Clasificación:

Have the lanes where the rental vehicles are labeled so one can find their rental vehicle.

DENISE A B.
Clasificación:

El cliente no dejó un comentario.

VANITA MONIQUE S.
Clasificación:

El cliente no dejó un comentario.

JORDYN ANESE M.
Clasificación:

I appreciate how friendly everyone was even in this pandemic when being nice is seems few and far between! UHaul made moving into my first home with my son easier for me. God bless!

MICHAEL ERIC B.
Clasificación:

El cliente no dejó un comentario.

JOSEPH MICHAEL V.
Clasificación:

Take the equipment that's beat to death off the road. The trailer we just used had a tire almost flat, lights that didn't work, and was totally beat up. I was even questioned at a fedex location if uhaul really rented that trailer to us. Other than that, we are frequent renters and usually have decent equipment.

RHU-DONNA M H.
Clasificación:

All trucks should be double checked for cleanliness. My truck was full of dog hair all on the seats and floor. We cleaned the truck ourselves. With the pandemic going on, cleanliness should be priority.

BRANDI MONIQUE C.
Clasificación:

U-haul overcharged my card and truck was not maintained. Seem like breaks was goin out and was not riding good on road.

Jim B.
Clasificación:

El cliente no dejó un comentario.

sean S.
Clasificación:

El cliente no dejó un comentario.

Malee L.
Clasificación:

El cliente no dejó un comentario.

DENNISMICHAEL R.
Clasificación:

Returned after hours but the drop off process was seamless using the U-Haul app. Parking lot was very well lit.

HEIDI ANN C.
Clasificación:

El cliente no dejó un comentario.

JERRYLEE N.
Clasificación:

It was great doing business with you.

Gerald M.
Clasificación:

Everthing was great. People very friendly and helpful

Beth S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Latonia S. | Overall Experience |
Clasificación:

The staff was very friendly, helpful and accommodating. I will definitely recommend the service and storage facilities to others.

BENJAMIN KENNETH R.
Clasificación:

It was our best UHaul experience to date. Keep up the good work!

John P.
Clasificación:

El cliente no dejó un comentario.

ANDRE' T. | First Impressions |
Clasificación:

Everything went well no issues at all. Thanks to the guys at the front desk for answering any questions I had.

SUTHAI POCHUAY M.
Clasificación:

El cliente no dejó un comentario.

TERRYKEITH W.
Clasificación:

The door was difficult to raise and lower. Other than that it did very well

JOHANNA LYNN K.
Clasificación:

El cliente no dejó un comentario.

KIRK REYNOLD F.
Clasificación:

Just continue doing a great job!

JEFFREY CHARLES M.
Clasificación:

I was very impressed with the entire event. The website is difficult to navigate. So many different things going on. I called and the lady took care of my order, confirmed logistics, and I picked up the truck several days later. I returned the truck two days later, could not have gone smoother, and am very pleased with the rental experience. Great job, U-Haul !!

ROBERT LOUIS G.
Clasificación:

El cliente no dejó un comentario.

MARVIN KENNETH M.
Clasificación:

El cliente no dejó un comentario.

ALAN MICHAEL K.
Clasificación:

El cliente no dejó un comentario.

ALAN PAUL W.
Clasificación:

Nothing

MICHAELALAN M.
Clasificación:

El cliente no dejó un comentario.

TINA LOUISE P.
Clasificación:

El cliente no dejó un comentario.

DONALD RICHARD C.
Clasificación:

El cliente no dejó un comentario.

Robert W.
Clasificación:

El cliente no dejó un comentario.

JOSEPH ANTHONY P.
Clasificación:

I recently rented a truck and because of bad weather got it stuck in the mud bad I was worried it would cost me a lot to get it pulled out but Uhaul sent a guy out within an hour at no charge...

Tracey J.
Clasificación:

This was the easiest rental I have ever managed! Vehicle was spotless and brand new:)

NEONDRA B.
Clasificación:

No staff were wearing masks in or outside. Very unsafe putting my life and the lives of my family members at risk.

ANDREA JOANNE M.
Clasificación:

El cliente no dejó un comentario.

JEANNE B.
Clasificación:

Make the weekend use of a truck less per mile. There is quite a discrepancy between the weekday rate and the weekend rate.

MICHAEL BRYAN C.
Clasificación:

El cliente no dejó un comentario.

JOYCE ELAINE H.
Clasificación:

That put a big dent on my tail gate

Sharon T.
Clasificación:

Great people very helpful highly recommend them for any storage needs.

EARLINE MICHELLE M.
Clasificación:

The equipment was inoperable was not able to use yet was changed for the use of it

REBECCA LEIGH P.
Clasificación:

El cliente no dejó un comentario.

Jacklyn M.
Clasificación:

Chose mobile check in for a quicker check in and contactless check in. Took 45 mins to check in, directs your to a chat agent makes you wait for approval then makes you give an alternative person to don't at if you're late dropping off. Made me go inside to pick up key anyways for the truck. Told me to skip the line and go to the side of the counter to get the key. No one was there to help me. They had one guy checking people in and out parking trucks and running himself ragged while the manger sat at the front counting the till. She allowed a lady cut three people including myself to pay for a dolly and other items while the guy went out to pull a customers truck up but refused to help the rest of us. She was rude and tried cutting into our conversation with the guy when it was our turn. If she really wanted to help ya she would have done so before and helped the guy out by sharing the load. This location doesn't answer their phone probably because they have one guy doing everything who was great by the way his name was Elijah. The manager is awful. Worst part was I requested 4 hrs for my truck and I lost 45 mins of my time just trying to check in and when I tried calling to see if they would extend it I couldn't get through because they wouldn't answer the phone. The truck was also not clean on the inside. Will not rent from this location ever again.

JOSHUA HOWARD U.
Clasificación:

El cliente no dejó un comentario.

PAUL MARVIN K.
Clasificación:

El cliente no dejó un comentario.

Dale W.
Clasificación:

El cliente no dejó un comentario.

CODY W.
Clasificación:

The man doing returns wasn't wearing a mask.. I guess putting you and your families life at risk is a no bud deal during a COVID 19 pandemic

LARRENA JEAN N.
Clasificación:

Get better vehicles

dick H.
Clasificación:

Very accommodating, thanks to them! , RDH

Raymond Y.
Clasificación:

El cliente no dejó un comentario.

TERRY LIN P.
Clasificación:

Just lost my house to a tree... Their help was amazing. Thank you so much!

KATHLEEN LOUISE W.
Clasificación:

During covid, it would help significantly if the steering wheel, key ignition and other areas which are frequently touched by the driver were sanitized before a new driver entered....

Paul Y.
Clasificación:

Nothing

PATRICK NATHANIE C.
Clasificación:

I can't remember her name, but the woman who took care of me was awesome! Very professional and thorough. Even though she was quite busy for a Sunday, she made every customer feel welcome.

MARIA S.
Clasificación:

El cliente no dejó un comentario.

Carl B.
Clasificación:

The customer service representatives working on 10/23 at 10:00am were excellent. They were very professional, kind, and helpful! By far, the best experience we've ever had.

RICHARDSTEVEN B.
Clasificación:

El cliente no dejó un comentario.

DAVID KEVIN O.
Clasificación:

El cliente no dejó un comentario.

JAY TOPHAM D.
Clasificación:

Make sure the clerks are wearing masks. When I went to the location in Flint, neither employee had a mask on. It wouldn't have been a big deal if we could maintain social distancing, but since he was reviewing my driver's license, a mask would have been nice protection. Everything else was good, other than the truck I used smelled like a smoker had used it previously.

Gary D.
Clasificación:

Great employees! Keep it up!

TIMOTHY RAYMOND K.
Clasificación:

El cliente no dejó un comentario.

Andrew J.
Clasificación:

Excellent service.

CECILY AUTUMN C.
Clasificación:

Have more than one person working and helping customers! Every time I was inside this store the line was backed up to the door and only one person at the counter helping customers.

Brian Y.
Clasificación:

El cliente no dejó un comentario.

jill C.
Clasificación:

El cliente no dejó un comentario.

SHERRI JO P.
Clasificación:

The young man who did our drop off went above and beyond to clean up errors of our pick up.

Daniel M.
Clasificación:

El cliente no dejó un comentario.

JAMES GEORGE M.
Clasificación:

El cliente no dejó un comentario.

JOSHUAADAM G. | Overall Experience |
Clasificación:

Thank you for being a refuge in my time of need. Please do something about the poles protecting the fire hydrant. These are not visable when backing up and are not well lit at night.

bill G.
Clasificación:

El cliente no dejó un comentario.

Brian H.
Clasificación:

Tires at 35 psi not 65 One tire had 0 psi and a nail Turn /brake Lights malfunction when running lights turned on Safety chains worn half way through

Christine M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

mary w. | First Impressions |
Clasificación:

The staff on Miller Rd was so kind and helpful, and MS Melissa she was very professional and all around sweet person, they made me feel great Thank you Uhaul family

Randy F. | First Impressions |
Clasificación:

Staff is number 1

Diane J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sherry S. | Overall Experience |
Clasificación:

Almost all of the employees and associates who work at this facility are extremely kind and are a pleasure to engage with. It's incredible how courteous and accommodating everyone is. This is a sign of great leadership from the top down. They seem as though they're treated fairly and are fully trusted to do their job well. As they should be, because I've never seen or heard anything otherwise! Thank you for a wonderful experience. It was worth every penny and I will miss having my storage unit there. If I ever need accomodations again, this location will be my first choice and I will recommend it to anyone and everyone!! 👍😊👍

Marlon - Ericsson Verison Project M. | Overall Experience |
Clasificación:

You guys were amazing I’ll be back for the next project for storage

Robert W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Marilyn S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Desmond B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Juanita D. | First Impressions |
Clasificación:

Facility was fine, service was very slow. There were 4 workers in store but only 1 person waiting on customers. I waited 30 minutes and had 2 persons that I was paying waiting to unload truck into storage. Very frustrating. When I finally was waited on guy was apologetic.

Jeff S. | First Impressions |
Clasificación:

Everyone I dealt with was very nice and helpful. Barbra the facility manager was very professional and did a good job explaining to me everything.

cassandra c. | First Impressions |
Clasificación:

The manager at the flint location, Barbara was very friendly and extremely helpful.

Steven M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Genesse County M. | First Impressions |
Clasificación:

Thus far, all interactions have been very positive. Thank you.

marie a. | First Impressions |
Clasificación:

Dave was so helpful kind and caring! He made a difficult situation much easier!

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