Comentarios del cliente para U-Haul Moving & Storage of Ferndale

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Ferndale

Grado total:

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Raymond C. en

Grado:

Nothing at all. I am now making this my absolute first step in the rental of ANY equipment this office has to offer.

Greg W. en

Grado:

El cliente no dejó un comentario.

Raymond C. en

Grado:

Nothing at all.

William H. en

Grado:

El cliente no dejó un comentario.

Adrian C. en

Grado:

Great customer service—very friendly and knowledgeable.

Parminder S. en

Grado:

Really nice guys and speaking so nicely and helpful thank you so much

MARTIN E. en

Grado:

Tire pressure on trailer was less than half of requirement.

John L. en

Grado:

El cliente no dejó un comentario.

Evelyn O. en

Grado:

All great

Elissa H. en

Grado:

Very friendly and helpful.

billy S. en

Grado:

I was actually one container short. Took several phone calls but had great help from one guy who I can't remember his name now, but he made extra phone calls, did extra emails, remembered my phone number and got back to me when I had to combine boxes from 2 stores and the computer was having a hard time doing it. I had way to many packing blankets, return them all did not use them, but there was plenty. I had boxes dropped off at house for us to load as our schedules allowed. Uhaul had folks you could hire to help. Shipping, storage, and the store all work together well with my changing plans that rechanged to many times. I had always used uhaul equipment before but not boxes. I found using boxes was a very nice addition to their business. I could have used it long ago early 90's to have kept more of my stuff instead of walking away from it in a move cross country. Little cars dont haul much. One point, always double check boxes to make sure they are good, especially locks. Our lock hinge fell off but got it back on. We did not really check it. Just something to remember. I reccomend checking this out for moving your stuff. It worked great for me.

Rebecca C. en

Grado:

Very friendly and helpful. A pleasure to work with.

kara H. en

Grado:

The staff at the Ferndale location were wonderful. This written review is in regards to the experience I had once the ubox made it to New York: It was extremely difficult to contact the location that our ubox was delivered to. I was continually re-routed to the main call centre and then patched through to another department - cycling through departments and back to the unbox location to no answer. The phone system was incredibly frustrating. Our ubox delivery was 5 days late and then 3.5 hrs late to our apartment (and in fact, the box was originally supposed to come direct to our apartment but that request seemed to be lost along the way). I was not refunded for the late days until I spent 3+ hours on the uhaul phone maze trying to coordinate how I would be reimbursed. Additionally, I was told I wouldn't be charged for the home delivery because, again, it was 3.5 hours late but in the end I was. Btw the movers I'd hired to unload the ubox weren't able to reschedule, leaving my partner and I to carry the contents of the box up 4 flights of stairs. I am still waiting to be refunded the $107.79 for the home delivery. Reference id: 2404887 Overall, the staff at the call centre were nice and as helpful as they could be operating in a call system that seemingly has no direction or end. Zero stars!

Brent F. en

Grado:

The employee was very helpful.

emma S. en

Grado:

El cliente no dejó un comentario.

Keith C. en

Grado:

My hope chest got crushed, but I'm sure that's due to the way things were packed. I don't have anything to compare the service to, but my needs for my move were met, everyone I talked with was polite and helpful. You have some systems issues and frustrations for customers with the inability to reach the store directly.

mesa c. en

Grado:

One of the best costumer service i have ever received the team here will take care as much as possible for you stress free and head ache free. i would insist if you come here for youre storage!

James P. en

Grado:

I would use this facility again in a minute.

James P. en

Grado:

El cliente no dejó un comentario.

Leslie Adriana I. en

Grado:

El cliente no dejó un comentario.

REBEKAH V. en

Grado:

The people who assisted us with our rental one way drop off and unloading of our contents into storage were very helpful. I really enjoyed their attention to detail, patience and honesty.

Jeri C. en

Grado:

All around very satisfied

Nicole P. en

Grado:

The store was very busy and still everyone was friendly and did their best to get us all checked out and in in a speedy manner. A very kind and efficient store. Thank you for the great service.

Jeff P. en

Grado:

U-Haul IT systems are terrible. Computer crashes and sloooow lookup times on reservation at both ends. Driver nav maps not updated so driver needed help finding location. Tried to change delivery window 4 days prior and 1 day prior. 4 days prior I was informed I had to wait until 1 day window to make change, and at 1 day I was told it was too late to change!

Kyle M. en

Grado:

Phil and Juli are helpful and awesome.

Steven R. en

Grado:

Phillip was the best. Very much help.

Robert S. en

Grado:

Nothing. Everything was quick, efficient and through.

CINDY C. en

Grado:

I needed to keep the truck a extra day and let the staff know, but the owner called me the next day and asked rudely where his truck was? I heard that they had 2 trucks stolen in recent months, but that doesn't give you reason to be rude to clients. They need to work on customer service skills badly.

James E. en

Grado:

The Ferndale Team was great, Very well run business.

mesa c. en

Grado:

JULI who’s located at the Ferndale UHAUL location is exceptionally helpful she goes out of her way to make it as easy for us to help our college one move. Extremely reliable and amazing!

cherie K. en

Grado:

Excellent service and equipment!!! :)

John L. en

Grado:

El cliente no dejó un comentario.

Jeffrey J. en

Grado:

Staff and location was wondeful all around. Will definitely be back and reccomend. Thank you

Jon D. en

Grado:

El cliente no dejó un comentario.

Donna C. en

Grado:

-

Rebecca S. en

Grado:

to expensive .. what use to come with renting a unit you now have to pay extra for on top of the HORRIFIC high prices

Derek H. en

Grado:

Next time I need storage I'll be coming back to this facility. Great all around experience.

James F. en

Grado:

Pleasant, and very, very helpful !

AMY P. en

Grado:

I have stored my things here for several years and they are in great condition. I always found the staff helpful and I love that there is a bathroom available for customers!

April T. en

Grado:

Very pleased! Thank you!

Stephen N. en

Grado:

The owner was very helpful

monica r. en

Grado:

Everything was great! Nice and clean, professional staff!!

James H. en

Grado:

U-Haul of Ferndale was a great location to store my belongings for a few months between moves. Everything stayed clean, dry and pest/insect free. Would highly recommend their facility.

Markie G. en

Grado:

Had a storage room for six months I went to Philip he’s awesome man any problem I had he resolved everyone there is nice and friendly love the service

Jan N. en

Grado:

Phillip is THE BEST! I highly recommend this U-haul location. Personalized care and well-taken care of.

Jan N. en

Grado:

Phillip is AMAZING and so helpful! He made everything easy and took great care to make sure everything was ready to go. A+++ service with Phillip and I highly recommend them to anyone/everyone.

andrew m. en

Grado:

Phillip is great to work with.

Jaclyn K. en

Grado:

We loved our Uhaul experience at the Ferndale location. Phillip was incredible and helped us out in many ways. We would highly recommend this location!

nora b. en

Grado:

Phil is great!! Was very patient and helpful with questions about the process of using a U Box. Thank you!

laura w. en

Grado:

The whole end of my move was a complete fiasco. The communication between storage and mover was a mess. My things were two weeks late. The U-Haul Box is a great concept but too many moving parts.

David H. en

Grado:

Appreciate the great service.

DAVID S. en

Grado:

The staff is extremely accommodating and friendly. I stored my property at that location for almost four years. I never felt that security was an issue there. Thank You U-Haul!!

Renee V. en

Grado:

Thank you

Ryan B. en

Grado:

Phillip was awesome. I even commented when we were driving away how great the customer service was.

david l. en

Grado:

Awesome service I'd be happy to recommend to anyone. Thanks so much.

Scott L. en

Grado:

I sincerely appreciate the support received primarily by Phillip Weeks. I came and went for 4 U-Boxes and he was supportive, patient, and of great assistance. He made a stressful move better. Thanks!

Scott L. en

Grado:

I sincerely appreciate the support received primarily by Phillip Weeks. I came and went for 4 U-Boxes and he was supportive, patient, and of great assistance. He made a stressful move better. Thanks!

Janice S. en

Grado:

Friendly and helpful

laurie b. en

Grado:

I was treated rudely by staff even though they admitted to having issues with their system. They did not appear to understand what they were doing. I won't be using their services again.

James S. en

Grado:

Terrible experience with ubox. No consistency bewteeen uhaul customer service and it’s many different regional offices. Staff was rude and dishonest. Hidden fees. Made my move stressful.

Lee B. en

Grado:

flaws with your computer system and incompetence simply maintaining possession of my spare key left much to be desired. Phillip was outstanding holding down the fort in difficult circumstances

Ashlyn J. en

Grado:

Philip, the general manager, was fantastic to work with. he went out of his way to ensure we were able to empty all of our Uboxes in one day, even though he had many customers throughout the day.

MARILYN L. en

Grado:

Never had an issue. This was the second unit I had rented in the last 10 years. Would highly recommend.

sylvia m. en

Grado:

Hours were great. Access to my U boxes was quick, streamline and efficient. Staff was friendly and helpful.

sylvia m. en

Grado:

Super friendly and helpful. Excellent customer service.

Jennifer M. en

Grado:

Great thanks

RANDY E. en

Grado:

Cared for by staff and easy process after a long move.

BRADY P. en

Grado:

The manager was very friendly and helpful. The workers were very nice, respectful, and courteous. Our whole experience over the past 4 years was very positive. We will use again!