Customer Reviews for U-Haul Moving & Storage of Federal Way

6876 comentarios

35205 Enchanted Pkwy S   Federal Way, WA 98003
(Across from Costco and Next to Lowes **LIMITED PARKING**)

(253) 874-2481

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(253) 874-2481

35205 Enchanted Pkwy S
Federal Way, WA 98003
(Across from Costco and Next to Lowes **LIMITED PARKING**)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

None that I can think of.

EUGENE N. 
Clasificación:
5.0

This is a much better facility than the Auburn location.

Shianne J.  |  First Impressions 
Clasificación:
5.0

Not stored

Duncan K.  |  Overall Experience 
Clasificación:
5.0

The best customer service

Adam I. 
Clasificación:
5.0

Outstanding customer service. They helped me every step of the way getting my hitch set up including hooking up the trailer and unhooking it when I was done. I could not asked for anything more this location was right on target. Well Done

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina B. 
Clasificación:
5.0

A gentleman came up to me to tale my dolly and my key and was very polite.

LAUREN ELIZABETH N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lea F. 
Clasificación:
5.0

Great staff. Friendly service. Reliable vehicle. Highly recommend!

Holly R. 
Clasificación:
1.0

The truck got very poor gas mileage.. The odometer read about 7% fast, make me pay extra on the per mile rate. The check-in women would not credit me the extra gas I left above the check out level. The $390 I paid should have been $65 less, Customer service was good on check out, but poor on check in.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

Good place, good service. Thanks.

JONATHAN M. 
Clasificación:
5.0

24/7 check out did not work initially had to call and sit on hold for help over the phone. May have been because we were 60+ minutes late to start process - HOWEVER reservation did not state that arriving late would prevent process from working so if this is true reservation process should warn users to arrive on time.

Mitchell V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY S. 
Clasificación:
5.0

the staff was very helpful..... thanks

Brian S. 
Clasificación:
5.0

The gentleman that checked me in at 4pm 5/4/21 was excellent, polite, knowledgeable. The guy who hooked up the trailer, same-helpful, knowledgeable, and nice. The guy who did my return at 7am 5/5/21- same. The whole staff I worked with was fantastic!!! They deserve something! Please acknowledge them somehow.

Elizabeth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis F. 
Clasificación:
5.0

Great customer service.

Angela W. 
Clasificación:
5.0

Always perfect! Fast!

Mario V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ricardo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michaela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

YUNG L.  |  Overall Experience 
Clasificación:
5.0

Dropped it off after hours, which I was glad to be able to do.

Gary W. 
Clasificación:
5.0

I love this storage. However I don't use it often. If I ever need a storage I'll be back.

DIONNE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEJOMAR A. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

we recommend UHaul storage to several friends in the F/W actually we have 5 Friends that are currently using the facility

Rod K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nila P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA T. 
Clasificación:
1.0

Direct call to actuall location and a whole lot better customer service! It was terrible!

David B. 
Clasificación:
4.0

The check engine light is on

Pamela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HYOUNG J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE B. 
Clasificación:
1.0

The experience overall was terrible. First, the nationwide system was down so they couldn't rent trucks. I know that was not the fault of the local staff working that Sunday who were very pleasant, but awful for the customers. When I went back to rent on Monday (I changed from a two day rental to one day), I got the truck. However, none of the pictures on the app matched the truck I was given (even though the truck number was the same). All trucks were pointed to go out towards the return area, even though that was clogged with trucks. That meant a small navigable area to pull out a 26 foot truck. But what made me the most frustrated is I had purchased (pre-ordered) a truck with 36 blankets. But none were provided when I confirmed the number with the agent that checked out the vehicle to me. I realized that when I got home. I drove back and he shrugged and said he must have forgotten to mention I needed to pick them up on my way out. Overall, a huge waste of my time and energy, and outside of the nice people working there Sunday morning, a very unpleasant overall experience.

Michael G. 
Clasificación:
5.0

Very smooth and professional!! The experience was quick and easy!! Highly recommend them!!

ED G. 
Clasificación:
3.0

El cliente no dejó un comentario.

don B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FAALAFUA I. 
Clasificación:
2.0

They didn't seem to use much of the on-line checkin info. When I went to pick it up, they said I still needed to stand in line & check in at the counter, stating some of the same info on the online checkin. Was not as fast/quick as claimed. Also was told I had to return it before closing at 5pm, when I reserved it till 8pm online. Also was told I might not get a furniture dolly, even though I had included one in the online reservation, a week in advance. Luckily they still had one, as I would have been really mad if they didn't (it was a necessary requirement). If accepted on the reservation, I feel U-Haul is required to provide it as committed - It is NOT "as available", & would have had to cancel!

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

George C. 
Clasificación:
5.0

overall I had a great experience I would highly recommend it

Archie K. 
Clasificación:
3.0

Customer service is bad

Dina V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa D. 
Clasificación:
5.0

Nothing, it was a very easy and smooth transaction with excellent customer service and pricing. Gracias

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick B. 
Clasificación:
4.0

The return process was a bit hit and miss with trying to find someone to get to check you out.

Gordon M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Shane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria C. 
Clasificación:
5.0

Nothing the guy Michael was very professional & courteous.

Rickey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin D. 
Clasificación:
5.0

The staff there is awesome.

Frank N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIO E Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann A. 
Clasificación:
2.0

This is the 2nd time I've rented a trailer from this UHAUL location and it was not clean. Last time I cleaned out the trailer before returning it, but not this time around. Also, it seemed unfortunate that I waited almost 30 minutes to get the trailer I rented; I arrived before my 6:30PM appointment and waited until almost 7:00.

david G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane S. 
Clasificación:
5.0

Already 10 out 10

KEVIN O. 
Clasificación:
1.0

A representation called me Friday afternoon to confirm my drop off time for Saturday at 1 pm. I asked about extending my rental. The representative said I could extend for a few more hours, til 3 or 5 pm. If I need it longer, please call them before Saturday at 5 pm because there is a another customer that is requesting the rental for Sunday at 10 am. The next day, I tried calling to notify someone that I'd like to extend the rental but could through. A different representative called me at 1:55 pm to check my whereabouts. I asked to keep the rental til Sunday. The representative said another customer was arriving in 5 minutes to pick up the rental that I had. I explained the conversation I had with a different representative the day before but was told I'd be charged $100 for double booking on top of an extension fee. I said there is no way to return the rental in 5 minutes and I still need it til Sunday at the end of business day. I understand the extension fee, but I didn't double book, they did. On Sunday, I went to return the vehicle and spoke with someone regarding being charged $100 for double book fee. Michael, the Assistant Manager said it should be fine and gave me his business card in case I had any questions. Today, I checked my receipt and instead of being charged $100 for a double book fee, I was $100 for cleaning a cleaning fee. Ridiculous. If I could no stars I would. Never using Uhaul again.

Briana M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michele P. 
Clasificación:
5.0

Employees were extremely helpful.

MARK L. 
Clasificación:
5.0

I scheduled a truck for a different location close to me. My reservation was changed to a different location, which cost me 1.39 per mile two ways.. I'm disappointed in this. The staff stated they were not able to assist, for me to call customer service after I had completed my move. The inside of the truck was dirty, the inside of the windshield was very dirty. The lockatta he'd to the rear for securing the door was bent and not usable.

DANIEL G. 
Clasificación:
5.0

The gentleman that helped us was very helpful

James H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana P. 
Clasificación:
1.0

This place is so bad on customer service. The Hispanic woman who helped me rent the moving truck was so unpleasant. It seemed like she hated her job. She has an AirPod in her ear the entire time. It was close to 7pm on a Thursday night and both employees that where there were in a hurry to close shop and get out of there. My first time renting a truck and they did not explain anything to me. When I got to the truck the tank was not full and when I went back to tell the employees they had already locked and close the office. I took a picture of the dashboard with the mileage and fuel tank level. When I returned the truck during business hours the next day, same 2 employees were there and no one was helpful. Finally a Michael J asked me if I was returning a truck, when I said yes he said “just leave the keys in the truck and leave because I'm busy right now and it will take me 20 mins to get to your returning truck” I explained how the fuel tank was not full when the truck was given to me and I returned it with the same amount of gas. I showed him the picture and he proceeded by taking a picture of my my phone with his personal cell and said “don't worry I will make sure to put this in when I check in the truck”. Clearly he was lying because they charged me $38 for the tank not being full. I called the office spoke to a Ryan and all he could say was that a manager Steven would call me back in 24hrs. My concern and issue was not resolved. I will never rent a truck from this place again. Very disappointing experience especially when their motto is suppose to be “to provide a better and better product and service to more and more customers at a lower and lower cost”

LESLIE R. 
Clasificación:
5.0

Improve the U-Haul app. It is incredibly slow which leads to frustration.

Douglas D. 
Clasificación:
5.0

Keep the friendly and helpful people.

WILLIAM L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marisa K. 
Clasificación:
5.0

Quick smooth throughout whole experience

Nawika N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMRA S. 
Clasificación:
5.0

just moved; prior apartment lease ended 8 days before new dwelling available. U-Haul 1 month free storage with truck rental worked great. Also used Moving Helpers ... another excellent experience. ¡Gracias!

Thomas P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tisha M. 
Clasificación:
5.0

This location has many options---including smaller trucks and cargo vans, so desirable for home cleanup and smaller moving jobs.

Tommy E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darin E. 
Clasificación:
1.0

My original location to return on the reservation would not let me. I then had to drive to this location and the person working was not helpful or nice. Overall experience was not good and will not recommend. This was for a business and we rent quiet often. We will now be finding other options going forward

Chris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
1.0

I called this morning to follow up on a milage question. Was told by an agent that she was going to have someone call me back. Did not happen.

Cody D. 
Clasificación:
2.0

Double check that cargo trailers are in good condition and working properly!!

MICHELLE J. 
Clasificación:
5.0

Your doing great

Phillip G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

I was informed upon pickup that a furniture dolly I had ordered was not available. My only complaint is that I wish I had been told that when ordering. Gracias

Shaun S. 
Clasificación:
1.0

The staff working there were not helpful at all. They didn't load the utility dolly or furniture pads onto the truck or tell us where they were. We had to ask and they just pointed in the direction of where they were. It was as if we were inconveniencing them. We tried to ask questions and had a hard time getting anyone to pay attention and help us. There was no customer service at all; it was a very unpleasant experience.

JENNIFER M A. 
Clasificación:
5.0

Fabulous service

SUSAN SCHOENECKE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yasushi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
4.0

The service I received was prompt and courteous at pick up and return, thank you.

Aimee I. 
Clasificación:
5.0

The employee that checked us in was very helpful, and made sure we were taken care of.

Amy K. 
Clasificación:
1.0

I had to sit in a parking lot and wait three hours to receive my U-Haul ‘s. No one told me that my pick up location had been moved and we were on hold for three hours trying to get through to U-Haul customer service to figure out where my vehicles are at. When I was on the phone with the customer service representative she said, and “we will not know your trucks have been moved until you get to the location and call to tell me your trucks are not there” If that statement is true, then your guys system is seriously flawed and I will never use U-Haul or recommend it to anyone I know because of how poor the service was. We wasted a whole entire morning when we had a time limit to be out of our house. Once we finally got our vehicles they change the drop off date on us and moved the dates to different locations. Like I said, we will never use U-Haul again and I am extremely dissatisfied with the service that I received from you guys.

Brianna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad C. 
Clasificación:
5.0

This is the first time I have ever received a vehicle from this office that was dirty and did not have more than 3/4 of a tank of gas. This time the back of the truck had not been swept and there was not even a half a tank of gas. I was disappointed but always love the service and the people. The location is close to where we live. Sorry guys I have always been happy in the past, what almost 10 years. Love you to death. Will always recommend you to everyone.

Evelyn B. 
Clasificación:
1.0

Battery was low

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

Great facility, spacious & clean; helpful friendly staff

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY W.  |  Overall Experience 
Clasificación:
5.0

Great place to rent truck and get moving supplies!

Juan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bissirat S. 
Clasificación:
1.0

U chardged me for gas and i filled it back where it was when i rented it..also the after hour app was not working and u charged me another 20 bucks for ... HORRIBLE rental... Never again..

Jason S. 
Clasificación:
4.0

Could not check in on my phone. Had to go inside. On drop-off was told I wouldn't be charged for the pads I didn't use since I hadn't opened the bag. I had to drive around the lot because the check in is too close to the road.

DREW H. 
Clasificación:
5.0

Train new employees better, I got assigned to a truck that was in the middle between all other trucks. Overall everything was okay, thank you.

Ruta S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra A. 
Clasificación:
4.0

Maria was kind. I moved to the city by myself from Yakima she was understanding nice and s breath of fresh air after I had a long tiring day.

rosio g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua W. 
Clasificación:
5.0

Very friendly employees at this location.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terumi C. 
Clasificación:
5.0

Courteous helpful staff, excellent facility

Thomas P.  |  First Impressions 
Clasificación:
1.0

I am very upset. I was under the impression that my move-out date was the end of the month just like when you rent other spaces. I expected that the fee I just paid in advance for the next month would be prorated back in a credit...so that I would only have paid for 3 days of the month. It's totally WRONG for Uhaul to keep more than $100 for days that are unused. When I tried to talk to the staff about it they said it's just Uhaul policy not to rebate pre-paid fees. I have been a loyal, never-late paying customer for more than 5 years. To be treated unfairly at the end is horrible customer relations.

JILL E.  |  Overall Experience 
Clasificación:
5.0

All your employees are so kind and fast move.

Hyun P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Badi K.  |  First Impressions 
Clasificación:
2.0

They give me truck is very very old and I drive-in the state and will sco drive to the right Is mild go over 180000 miles

Hayder H.  |  First Impressions 
Clasificación:
3.0

Security issue: Middle age female on side walk outside the main doors to storage, walked in through the open main entrance doors when others came and went. She was nervously looking around, so I continued to watch her from outside our rental truck. She lifted up one torche' lamp and started to walk away with it. She saw me watching and motioned, "oh, is this yours?". She put it down, came outside and said, "oh, I thought these were free." If I hadn't been standing outside watching her, lamps would have been stolen. I did report it to the office.

Doug D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMARA C.  |  Overall Experience 
Clasificación:
5.0

As always, 5 stars to this Federal Way location. Great job guys.

JARON H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNIE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JARON H.  |  First Impressions 
Clasificación:
4.0

Very helpful and straight forward.

Luke G.  |  First Impressions 
Clasificación:
3.0

My access card didn't work and the next day I had to get another one and it didn't work either. All the staff could say is wait 5-10 then try it.

MICHELLE H.  |  First Impressions 
Clasificación:
4.0

It was a long way down the hall to the unit.

Glenn F.  |  First Impressions 
Clasificación:
5.0

The card check in and out reader can be a little frustrating sometimes because it can take numerous swipes to get it to read the card. Other than that my experience was as shown above was excellent.

Ted K.  |  Overall Experience 
Clasificación:
2.0

i am unable to verify my storage unit details online after setting up my account. it appears the staff may have signed me up for two units after i viewed one and decided it was too small and asked to rent a larger unit instead, not in addition. There were also problems with the key card for access which the staff was unable to fix. The site is fine but the delivery of service is lacking.

Michael B.  |  First Impressions 
Clasificación:
1.0

The storage unit i was assigned was in the very back of the building and a huge walk from the offload. I am disabled and before I even opened the locker, I went back into the store part, explained my situation and asked for.something close to the door. He gave me two smaller units that he said were close, but they were just as far. Half way down and then all the way over to the end of the building. Also I tried opening my locker and the alarm went off every time so I couldn't open it. I had no way to physically get my stuff in there. I gave up and went to a different self storage company down the street and cancelled uhaul storage.

Kristine W.  |  Online Move In 
Clasificación:
5.0

Please note: I'm not moving-out my storage unit at this time.

Lynnette O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly V.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony R.  |  Overall Experience 
Clasificación:
4.0

I Loved my overall experience with Uhal-storage, the only problem that I had is the lien fee which is put on your account and can't be reversed. Because the large storage is not covered under the move-in-special, I had to get two small units so I could use the move-in special. this means when my hours where cut I did not have to come up with one fee of $108. but two. I know that everyone as well as business are suffering during this time, but you asked so I thought I would share, and if you would like to bless me with a refund of the $216. I will receive it (smile). Again I love your hours of entry they are perfect and the cleanliness of your storages are amazing. Thank you and I would use your services again but my prayers are that I never have to experience homelessness ever again in life.... maybe the experience will be just to store a overflow of items.. Betty Jimerson 206.765.9071 bjjsunshine@gmail.com

Betty J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori L.  |  Overall Experience 
Clasificación:
5.0

My concern is pest invasion. My belongings were stored for three years and didn't have carpet beetles when first stored. Upon removing my belongings, carpet beetles were discovered in the unit. Also, there was some kind of construction that caused dirt (soil) to fall into the unit, which had to be cleaned off of some belongings. A recycle bin for boxes would be appreciated.

Patrice H.  |  Overall Experience 
Clasificación:
5.0

Great staff, Steve the Manager was very helpful

scott h.  |  First Impressions 
Clasificación:
3.0

We emptied the unit the day before the next payment was due and asked the staff what we needed to do to check out. They claimed all we needed to do was leave the door open on the empty unit and our contract would be cancelled. We have not received multiple notices of past due amounts and threats to lien the unit, which is empty for failure to pay. Phone calls and emails to U-haul explaining the problem and saying they would fix it have not worked as of yet.

Craig L.  |  Overall Experience 
Clasificación:
5.0

Michael was really great, after a very negative experience at the Auburn facility we were so happy to end on such a positive note. Check in was a breeze, loading the storage unit, with the help of the dollies easier than we would have thought and return of the rental van was efficient. Thank you for a no hassle experience.

Marta H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dannis T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

esther s.  |  Overall Experience 
Clasificación:
3.0

Initially renting the unit took longer than it should have. I spent more than a half hour, when I was the only person there. I had no issues while my stuff was in storage. When I removed all of my items, I was moved out without my knowledge when I still had 10 days left of my paid rental. It is a little nice that I didn't have to return to move out, but I was not notified about it. So I still returned and was confused when my card didn't work. I got this move out survey about my "recent patronage" but no email, text, or voicemail about having been moved out. I was told they called, but I've never had a business not leave a voicemail when the phone isn't answered. The survey email didn't say it was about moving out, so I didn't know until I clicked the link for the survey. If I had wanted to use the last 10 days of my storage, that right was taken away from me without my consent, and it's unacceptable.

Katie k.  |  Overall Experience 
Clasificación:
1.0

Very poor customer service at this location.

vibhai t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK S.  |  Overall Experience 
Clasificación:
1.0

worst experience ever had to call the police 3 times let someone else unload my truck and keep all my stuff after I was told they would lock it up so I could come back later to un load came back 3 hrs later to 3 men unloading my stuff was told by the man at desk that it was a civil suit that I would have to handle on my own would never again use uhaul again are recommended to anyone

tammy m.  |  First Impressions 
Clasificación:
5.0

I would use them again no high fees like other places

Rebecca T.  |  Overall Experience 
Clasificación:
4.0

Everyone on staff was very helpful and professional. Made me fell as part of the family. A big tombs up to the management.

leonard p.  |  First Impressions 
Clasificación:
5.0

Great facility and customer service.

Xavier M.  |  Overall Experience 
Clasificación:
5.0

Never any problems, wouldn’t ever go anywhere else.

Carolyn S.  |  Overall Experience 
Clasificación:
5.0

Great job. Everyone was more than professional and kind. Very rare in this world of inefficiency. Well Done!!!!

Port Orchard L.  |  First Impressions 
Clasificación:
5.0

Great service and I will be returning for sure next time I am in town

Joaquin D.  |  Overall Experience 
Clasificación:
5.0

Weekend hours are difficult by being too short for people who have full time jobs.

SHANNON S.  |  Overall Experience 
Clasificación:
4.0

ND

demica p.  |  Overall Experience 
Clasificación:
5.0

You guys did your job and you keep your word I really want to thank Michael for the good customer service he have. Keep help the good work you explain everything down very good. Once again thanks

Shawndreqka T.  |  First Impressions 
Clasificación:
5.0

Very helpful staff.

Susan D.  |  Overall Experience 
Clasificación:
5.0

Great facility

John M.  |  Overall Experience 
Clasificación:
4.0

We fouND

kibeom l.  |  Overall Experience 
Clasificación:
4.0

The staff here are wonderful as they work in a really tough community with lots of unusual foot traffic. They handle it with grace and unbelievable multitasking skills.

serena s.  |  Overall Experience 
Clasificación:
5.0

The staff here are so wonderful. I moved here from Florida. I was tired, over whelmed feeling. They took their time with me and helped me get settled. I hope everyone in Washington is this nice.

Amanda H.  |  First Impressions 
Clasificación:
1.0

staff never calls you when you leave urgent messages. I accidentally left a headboard. couldnt get ahold of anyone to secure it for me while i drove 3hrs. was gone when i arrived. Answer your phone!

Aaron U.  |  Overall Experience 
Clasificación:
5.0

Sometimes, especially on weekends, there was shortage of carts.

Raymond P.  |  Overall Experience 
Clasificación:
5.0

We've used storage facilities in several places and your is the very best. Gracias.

KAREN H.  |  Overall Experience 
Clasificación:
1.0

very slow. took 45 min to check in. explanation of process very poor.

dallas j.  |  First Impressions 
Clasificación:
5.0

Already wrote a comment. Harry and Michael at the front desk were very professional and helpful. The facility was extraordinarily clean and the rest of the staff was very helpful as well.

jeffrey b.  |  First Impressions 
Clasificación:
1.0

The place is disgusting trash everywhere. My wife had multiple homeless approach her while I was in the storage area. She did not feel safe by herself.

daniel b.  |  Overall Experience 
Clasificación:
4.0

Overall a good experience. Staff is super helpful. Hours of access only 7am -7pm 5pm on the weekend turned me away several times in one year of storage. No issues whatsoever other than that.

Jerry H.  |  Overall Experience 
Clasificación:
5.0

Great service 👍 Thank you

SERAH N.  |  Overall Experience 
Clasificación:
2.0

The rep was very helpful and provided great customer service. But he was in a rush entering in my rental info... he had to re enter it 3x because he kept messing up or clicking out of the tab.

Arionna H.  |  First Impressions 
Clasificación:
1.0

I suppose uhaul, like all other corps hires from the applicants available, and thus advantaged or disadvantaged accordingly. However the mgr/amgr @ federal way fac should be reviewed by corporate.

Richard H.  |  Overall Experience 
Clasificación:
5.0

Great place for all your storage and moving needs. The entire staff there has been outstanding in regard to customer service. This is the spot

ADOLFO O.  |  Overall Experience 
Clasificación:
5.0

I enjoyed having easy access to a secure storage space. The staff was friendly, knowledgeable and efficient.

Lori M.  |  Overall Experience 
Clasificación:
3.0

I purchased 3 wardrobe boxes and was given the wrong plank for the inside, I couldn't use them and should receive a credit. I put gas in the truck more than it originally had, why was I charged for fu

Catrina H.  |  First Impressions 
Clasificación:
1.0

They did not fulfill their promise nor did they care to fix the problem they caused when they were the the wrong and over charged me and recommend a unit too small to fit a 3 bedroom. Ended up w/o any

demica p.  |  First Impressions 
Clasificación:
1.0

I had a horrible experience with the services recommended/provided. I was charged up front for services that were never provided, and not able to rent the storage unit or truck promised nor did they..

demica p.  |  Overall Experience 
Clasificación:
1.0

Bad review! Random folks always in storage looking at donated stuff ready to take anything u set out. Homeless People sleep in donation area Be Careful! Staff unfriendly, unprofessional, lazy, slow

noel j.  |  Overall Experience 
Clasificación:
5.0

During my move and the upheaval of my family, FW's U-Haul helped keep everything calm for me, whether renting a truck or needing another unit because I had to much stuff to sort through. They were gr8

SHELLEY K.  |  Overall Experience 
Clasificación:
2.0

You haul up the prices twice in 6 months. You are asking too much for storage. Went with a cheaper That offered more services and a cheaper price.

di'dionna R.  |  Overall Experience 
Clasificación:
5.0

Laura Alvarez & I forget the young man's name have ALWAYS treated me with dignity & respect. I've been there since 8/16 & can't say that for most of the staff including the managers except one woman.

Maria A.  |  First Impressions 
Clasificación:
3.0

THE MANAGER SUCKS. Would never respond to emails. The staff is great. Great facility.

Gretchen K.  |  Overall Experience 
Clasificación:
5.0

The personnel at the Federal Way storage unit were always very helpful and very quick about helping out. They ALL have a great attitude.

jennifer m.  |  Overall Experience 
Clasificación:
4.0

very friendly and clean

Michael M.  |  Overall Experience 
Clasificación:
5.0

Gracias

Heriberto J.  |  First Impressions 
Clasificación:
3.0

Wait times are very long. Response times to inquiries are very long. Unaware of changes to appt confit until arrival. Confirmation of received boxes took too long.

Kelsey R.  |  Overall Experience 
Clasificación:
5.0

The manager James was awesome. He exceeded my expectations in resolving a problem with one of the trucks I rented. Great employee.

Paul P.  |  Overall Experience 
Clasificación:
5.0

great customer service they were very understanding even though i had to get my belongings out before the expiration date of the free month rental so there was no cost associated with my rental.

Aswan T.  |  Overall Experience 
Clasificación:
5.0

Will definitely use you guys again in the future if I ever need to.

KRISTAL R.  |  Overall Experience 
Clasificación:
5.0

Felt very good about our choice of this U-Haul location for our storage needs - very good customer service from every employee that we have had contact with.

Paul F.  |  First Impressions 
Clasificación:
5.0

My only complaint is the hours of access. I often needed to get in to my unit between 8-10 pm but it was already closed....

Aaron W.  |  Overall Experience 
Clasificación:
5.0

Went above and beyond what was expected

Darren S.  |  First Impressions 
Clasificación:
4.0

Nice unit but moving stuff in and out was difficult bc of staff parking their cars in the loading spots all the time. Expect a long line inside too, facility is very short staffed.

joseph g.  |  Overall Experience 
Clasificación:
1.0

That's the shity storage I don't recommend to no one management suck childish no customer service at all the put 4,5 kids there the don't know what z going on

Seyyed k.  |  Overall Experience 
Clasificación:
5.0

I look forward to continuing doing business with U-haul. Thank-U for giving me a warm welcoming. Sincerely, Samantha

Samantha B. | Reservación
Clasificación:
5.0

I have had good service for several years from this particular U-Haul site. Very helpful. Thank you.

CRAIG H.  |  Overall Experience 
Clasificación:
3.0

I gave 3 stars because I paid for the whole month and I moved my stuff out 2 weeks after I paid for the month and wasn't pro rated. Other storage units I used did that. My review wont matter anyways.

antonio c.  |  Overall Experience 
Clasificación:
5.0

Every thing worked

THOMAS H.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

PETULA L.  |  Overall Experience 
Clasificación:
5.0

Excellent service and storage facility.

DEANNA I.  |  Overall Experience 
Clasificación:
3.0

We ran into some problems changing the unit for size we were told on thing and it did not happen. That was stressful another employee steped up she was very understanding she was appreciated.

Janel S. | Reservación
Clasificación:
5.0

Professional and available to assist if needed. Very satisfied with the storage unit service.

ronald j.  |  Overall Experience 
Clasificación:
5.0

The customer service was excellent, friendly, attentive, and patient with my questions.

Laura F. | Reservación
Clasificación:
5.0

Mike was a wonderful helper. I am a repeat customer and I am satisfied with the service I got.

Martha T. | Reservación
Clasificación:
3.0

Clerk was friendly and very helpful.

LINDA J. | Reservación
Clasificación:
5.0

It was the greatest experience with storage I've ever had. I am so blessed to have had the opportunity to these wonderful people help me.

Chris F.  |  Overall Experience 
Clasificación:
1.0

My boxes were covered with inches of dust. Evidence of rodents. Employed a were slow and not very friendly. Like they hated their jobs

Laurie A.  |  Overall Experience 
Clasificación:
3.0

Not happy Laura or Loura alway argues with customers. I try not to get help fromI heard how she treats people . I move , loura arguing with me that only business owners have 24hrs access i move.

WENDY H.  |  Overall Experience 
Clasificación:
3.0

The overall rating of the actual store was average. Nothing out of the ordinary - what you would expect out of a moving & storage facility.

Mercedes G.  |  Overall Experience 
Clasificación:
5.0

Everyone there were very helpful and polite. They made my move super easy.

Hilary L. | Reservación
Clasificación:
5.0

Close by to my home and there is a place to put your items that are no longer needed so that someone else could use them.

Richard C.  |  Overall Experience 
Clasificación:
4.0

They pulled my U-Boxes to a side loading area where I was able to unload them into a U-Haul Truck and take it home. I was able to return the truck the same day, which was nice. Gracias

Donald S.  |  Overall Experience 
Clasificación:
5.0

Thank you to the staff members who helped me when we forgot to sign out of the storage unit before we moved out of state.

catrina l.  |  Overall Experience 
Clasificación:
5.0

Great place to store things.

Stephen H.  |  Overall Experience 
Clasificación:
5.0

clean and efficient

Barbara C.  |  Overall Experience 
Clasificación:
3.0

Poor customer service. Staff expected me to go to the front to get the keys to unlock my new storage vs walking me and showing me where my new storage was.

Mary S.  |  Overall Experience 
Clasificación:
4.0

Repeat customer so I guess that says something...

DAVID H.  |  Overall Experience 
Clasificación:
2.0

Assistant manager is a cocky little punk. I would never store my items here again. Rest of staff is fine but besides The manager.. The assistant manager represents this location.

David J.  |  Overall Experience 
Clasificación:
3.0

As many times as I have had to go into the office it is always under staffed. At one point I saw 4 employees standing outside smoking and talking, while there were at least 6 people in line.

Heather T.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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