Customer Reviews for U-Haul Moving & Storage of Fayetteville at Coliseum

3,614 reviews

2346 Gillespie St   Fayetteville, NC 28306
(ACROSS FROM THE COLISEUM)

(910) 223-1556

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(910) 223-1556

2346 Gillespie St
Fayetteville, NC 28306
(ACROSS FROM THE COLISEUM)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Virgil Johnson 
Rating:
4.0

Customer did not leave a comment.

Raed Alrubaye 
Rating:
5.0

Customer did not leave a comment.

Brezaida Suarez 
Rating:
5.0

Customer did not leave a comment.

Mark Greene 
Rating:
5.0

None

John Carter 
Rating:
4.0

Everyone I dealt with at U-Haul was friendly, well-informed and helpful. This was a seamless operation from start to finish.Thank you!

Joan Jewett 
Rating:
5.0

Customer did not leave a comment.

Nafisa Monroe 
Rating:
1.0

Bad customer service workers seem like they did not want to be there it took me awhile to find out where to drop the truck off at and also when I got there it took a while for someone to come out to help me

Reginald Scott 
Rating:
1.0

The storage unit smelled moldy and I found dead baby rats in my unit. I reported it to the front office and they did absolutely nothing.

KEVIN MCLEISH  |  Overall Experience 
Rating:
5.0

Great customer service at this location… Richard

Richard Hearne 
Rating:
5.0

Customer did not leave a comment.

Mark Fleming 
Rating:
4.0

Customer did not leave a comment.

Edward Hurley 
Rating:
5.0

Customer did not leave a comment.

LASHET HACKETT 
Rating:
5.0

I was really happy with the service we got there

Jacquenet Buteau 
Rating:
5.0

Great service

Tony Moseley 
Rating:
4.0

Customer did not leave a comment.

James Wallace Johnson 
Rating:
5.0

We just needed some extra space for a short time by I would absolutely come back here if I ever needed storage again. We have used several storage facilities before and this was absolutely the best one… we will be back! Thank you.

Barbara Gross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Harris 
Rating:
5.0

Customer did not leave a comment.

Micheal Herdandez 
Rating:
5.0

Customer did not leave a comment.

Yusuf Sharif 
Rating:
5.0

There was some confusion about the price for the rental. The price was double the estimate from the website. Turned out the system added another day because I was there to pick up 15 minutes early, though I got an automated email instruction to come early to have my vehicle verified for towing. This was very misleading.

Michael FREEMAN 
Rating:
2.0

Your Manger at this is very un professional she have a one track mind I will never come to that office if I know she is the manger your staff is as good as they are trained period

Frederick Thomas 
Rating:
5.0

Although the equipment was clean, there was a foul odor inside the truck that lasted for several hours even with the windows open to air it out. Beyond that, I always have an excellent experience when renting from this location.

Dell Thompson 
Rating:
5.0

Customer did not leave a comment.

JALEESA Freeman 
Rating:
1.0

First opened by storage unit to find a U-Haul employee already inside. It was creepy but he said you guys always did inspections before handing over a new unit. I didn’t think much of the fact that he was covered in bubble wrap until he handed me a push pin and told me to get poppin’. I’m personally terrified of the sound of bubble wrap popping stemming from a childhood trauma where I broke my aunt’s Ming Vase Will trying to wrap it and pack it into a moving box (she had to move out of her lifelong house after her husband filed for divorce — it was messy; she was sleeping with the mailman, who was his brother). After I broke the vase my aunt made me consume 2 yards off bubble wrap without even a Coke to wash it down. To this day even the sight of bubble wrap (or Ming vases) sends me into a cold sweat. Not impressed, U-Haul.

Keith Little  |  First Impressions 
Rating:
5.0

Keep up the great customer service 👍

annie mitchell 
Rating:
5.0

Customer did not leave a comment.

Juniustine Calloway 
Rating:
5.0

Everything went very smoothly, will definitely use U-Haul again. Thanks

Timothy Larson 
Rating:
5.0

Customer did not leave a comment.

Michael Valentino 
Rating:
5.0

Customer did not leave a comment.

JEFF FERENCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VAUGHN PITTS  |  Overall Experience 
Rating:
4.0

How does $19.95 a day for a van used for less than 3.5 hours & refueled before returning turn into a $143. charge??? Total rip off.

Erica Hodge 
Rating:
4.0

Customer did not leave a comment.

Sarah McGeachy 
Rating:
1.0

Stop charging me, my services with uhaul for my specific order was completed and yet I'm getting monthly charges for storage. The services were completed and i no longer have access to the box since it was picked up and returned.

Mckee Vichitvongsa 
Rating:
5.0

Lady that helped me was very friendly and helpful. Thank you

Joseph Killen 
Rating:
5.0

Customer did not leave a comment.

Bruce Goodrich 
Rating:
5.0

Customer did not leave a comment.

Anthony Polumbo 
Rating:
5.0

everything was fine keep up the good work

Gary Murphy 
Rating:
5.0

Very pleasant service and experience Moving is not fun but it was more bearable when being serviced by helpful professionals

odell stigler 
Rating:
3.0

I had been a customer sinice 2018 when my mom moved in with me I had always paid my unit 2-3 months ahead. My mom passed is December 2023 so I had to clean her unit out. I rented a truck and cleaned it out February 17, 2024. I went inside to return the key and ask for money back since it was not at the end of the month and I was told we don’t retro active units and I could not get 12 days of money back. I am very upset because of the customer I had been with my rent! I guess being a good customer/tenant doesn’t account for anything!!! I guess maybe $50 back would hurt your pockets!!!!

Nicole Rafferty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Froelich 
Rating:
4.0

The uhaul reeked of cigarette smoke. There were ashes all on the window seal. I know they can’t control what other people do, but some air freshener would have helped some.

Chrystle Michael 
Rating:
5.0

If I should need storage again I will return to this U-Haul storage again and recommend to all.

Donald Matthews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessie McPherson 
Rating:
5.0

The cab had leak in it had water running down both driver and passenger seatbelts.

James Brizendine 
Rating:
3.0

Customer did not leave a comment.

Joe Cain 
Rating:
5.0

Customer did not leave a comment.

BERNARD JAWAHIR 
Rating:
3.0

No more customer service. Employees do not assist checking in or out the vehicles or storage units. They inform you to use your cell phone to document the condition of the rentals upon pick up and return. Technology is great however why not assist the customer in person and represent the UHaul brand in a positive light. Don’t just simply say take photos and that will be c amount of money.

DARRELL MCLAURIN  |  Overall Experience 
Rating:
5.0

nothing

John Carter 
Rating:
5.0

Good service

jose palma 
Rating:
5.0

Very friendly and work quickly. I was on a short notice trip and needed a large truck and uhaul came to the rescue. Would definitely rent from again.

THANH ELLIS 
Rating:
5.0

Customer did not leave a comment.

Beth Tramel 
Rating:
5.0

Customer did not leave a comment.

VALERIE JACOBS  |  First Impressions 
Rating:
5.0

Excellent ride! Truck land very well, truck was easy to access on the ground and well ideal for the job!

angela davis 
Rating:
5.0

Everything was great!

Brenda Ruffin 
Rating:
5.0

Customer did not leave a comment.

diondre Johnson  |  First Impressions 
Rating:
5.0

I don't see anything to improve the experience I had. Thank you

Vivian Cuffie 
Rating:
5.0

Customer did not leave a comment.

Brenda Ruffin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clarence Pitts 
Rating:
5.0

Customer did not leave a comment.

Michael Jensen 
Rating:
5.0

Customer did not leave a comment.

Kamar McLaughlin 
Rating:
5.0

Unable to tell me the amount of my refund

Rose Rogers 
Rating:
5.0

Easy Peezy...Great personnel...Michelle(my Belle), Burney friend and Dee were on spot. Super experience...will be back!!

Charles Kinlaw 
Rating:
5.0

Friendly and knowledgeable customer service in-person and by phone.

Anita Autry 
Rating:
5.0

Customer did not leave a comment.

Michael Emmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronnie ellis 
Rating:
4.0

The first part ordered was either incorrect or bent, they were not sure. End up ordering a different part which came in about a week later. I prepaid, but was told the new part was more, wasn't much, but it bothered me that I actually had to pay it, since I had to make two trips, and it wasn't my mistake.

Henry Evans 
Rating:
4.0

Customer did not leave a comment.

Gannon Owens 
Rating:
3.0

Leaky storage unit

Thomas Lucas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Eckert 
Rating:
5.0

I had made several rookie mistakes trying to rent off the internet and had to go inside for assistance. The gentleman behind the counter was very patient and fixed everything I messed up. Your representative even went out in the blustery and frigid temperatures to direct me towards where my truck was; I had misheard where he told me to look and when he noticed I was off azimuth, he left the warmth of the office, caught up to me and directed me to my truck. My experience was incredibly positive and I would recommend this site be recognized for its above and beyond customer service.

John Downey 
Rating:
5.0

staff is very friendly and helpful

Cynthia Hunt  |  Overall Experience 
Rating:
5.0

The customer service was excellent Thank you.

eddie spearmon 
Rating:
5.0

Customer did not leave a comment.

Jamel Brown 
Rating:
5.0

Customer did not leave a comment.

Gabriel Rodriguez TORO 
Rating:
3.0

I am only rating average due to the fact that the area where my unit was located floods when it rains, I had several items at the front of my unit that ended up water logged and had to be thrown away and there was a large amount of wet sand that came in under the door. I did mention this to the staff (who has always been excellent) but, I was kind of put off by the fact that the employee responded by saying "we know, it's sediment, we need to have more hauled in and have it leveled out." So, you know that your buildings are leaking which leads to ruined items, that concerned me. But, if that problem was fixed, it is a great location, convenient to the highway and easy to access the buildings.

Shandi Shipway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nita Williams 
Rating:
5.0

Keep the good service

HERMAN WILLIAMS 
Rating:
5.0

Staff was very helpful and nice to work with

Michael Emmons  |  Online Move In 
Rating:
5.0

Your app does not does not work properly..

Gregory Jones 
Rating:
5.0

Customer did not leave a comment.

Henry Parisi 
Rating:
4.0

Customer did not leave a comment.

CATHERLEN BOYKIN 
Rating:
5.0

Customer did not leave a comment.

Benjamin Mitchell 
Rating:
4.0

The reserved rental truck should be located in a central area. This will allow the argent and customer less waiting time. If employee on a different shift had parked the truck the night before without informing the other employees. The next shift would not be able to know where the next day rentals are located.

Dorothy Hill 
Rating:
4.0

Excellent staff

ashante Denson 
Rating:
5.0

This was my first time driving a UHaul.I give the UHaul Customer Service Team a 5 Star from the Gillespie Street pickup.location to my drop off location in Danville, Va...One of my Best Experience renting from UHal, I will recommend friends. Thank you!!.God Bless you all.

Zina Bickerstaff 
Rating:
4.0

Customer did not leave a comment.

Greg merrill 
Rating:
5.0

Customer did not leave a comment.

Kenneth Fama 
Rating:
5.0

Customer did not leave a comment.

Madison Copeland 
Rating:
5.0

Customer did not leave a comment.

aaron BARKERS 
Rating:
5.0

Customer did not leave a comment.

James Burgess 
Rating:
3.0

The storage unit is located on a dirt lot. Just going into and out of the storage unit tracks dirt everywhere!

Charles Erlandson  |  Online Move In 
Rating:
5.0

It was quick and easy to rent from.

Steven opet 
Rating:
5.0

Customer did not leave a comment.

Kerry Turner 
Rating:
3.0

They always answer the phone and place you on hold for about 30 mins and never comes back.

Cornelius Henry 
Rating:
5.0

Customer did not leave a comment.

KAITLYN PLOHETSKI 
Rating:
5.0

Examine the equipment better before next rental. Broken chains and short straps are not good for a customer to use or deal with.

JAMES BLOUNT 
Rating:
5.0

The vehicle dolly needs some TLC. Other than that it worked.

Nelson Almodovar 
Rating:
5.0

Customer did not leave a comment.

Jennifer Wienand 
Rating:
5.0

The sales team were efficient, friendly, and helpful. They went the extra effort to assist in helping me get a pin for my hitch.

Richard Johnson 
Rating:
5.0

The oil needed to be changed. As the warning/reminder kept popping up. Additionally the van seemed to have a bit of a steering and shifting issue. It was a bit jerky. I’ve rented Uhaul cargo vans a few times, and this one felt the roughest. Other than that, the experience was great per usual.

Breanna Goodman 
Rating:
5.0

Customer did not leave a comment.

Corine Baldwin 
Rating:
5.0

Customer did not leave a comment.

Robert Walsh 
Rating:
1.0

Customer did not leave a comment.

FREDERICKA HURTADO 
Rating:
5.0

Customer did not leave a comment.

James Jones 
Rating:
4.0

Customer did not leave a comment.

Joseph Wolfe 
Rating:
1.0

I went a little over my expected mileage and I was charged for it. But when I filled your tank more than half instead of a quarter, y'all failed to refund that to me. Bunch of selfish and greedy people!

Wilmide Nerestant 
Rating:
5.0

Customer did not leave a comment.

Sharon Hughes 
Rating:
5.0

Staff were friendly and very helpful

darrin mcneill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA BURNS  |  First Impressions 
Rating:
4.0

Need to get your card machine replaced hard time charging the car that was on file hard times swiping card in store need to be replaced this is horrible and time consuming and it makes me think hard before coming to U-Haul again as my company use U-Haul four and five times a week

WILLIAM BARROW 
Rating:
5.0

Customer did not leave a comment.

phillip hall  |  Overall Experience 
Rating:
3.0

The box leaked and the cab leaked on passenger side while driving in the rain. The truck was clean, however.

jospeh McDonald 
Rating:
1.0

Get my phone number off this fucking booking. I’m in Canada and didn’t rent a fucking truck from you, you scamming bastards

Karen Dobbs 
Rating:
5.0

Customer did not leave a comment.

Darius Muse 
Rating:
5.0

Customer did not leave a comment.

Corey Hamm 
Rating:
5.0

Customer did not leave a comment.

Lance Calvert  |  First Impressions 
Rating:
4.0

Upgrade your vehicles. I used a 15 foot truck, it was clean, but the truck overall was worn out. The steering was very loose and hard to keep in Lane while you’re driving. The staff was very professional, informative and friendly.

David Edge 
Rating:
5.0

Customer did not leave a comment.

JASON NIXON 
Rating:
5.0

The reason I selected not applicable is the truck ran very ruff and if I would have known before loading my product I would have ask for a replacement. The truck was very clean though. The people were very friendly and helpful.

Melissa Cardenas 
Rating:
5.0

Customer did not leave a comment.

Yan Ke 
Rating:
1.0

I am Muslim , & from staff to management became a discrimination of disloyalty..........may they get everything they deserve!

Dwayne Bragg  |  Overall Experience 
Rating:
1.0

We had our camper stored at this uhaul on 301 for 4 years. Our RV was stolen from this facility on January 2023. We were not contacted about this theft. We only found out it was missing when we went to load it for a mini vacation in October of this year. This Uhaul has had many thefts which makes me wonder what security you have in place. Furthermore they do not take ownership of the thefts simply stating "we are not responsible for thefts....etc. we are beginning to think these are inside jobs as I'm personally aware of 3 thefts within 8 months. And to work with their insurance company and adjusters are a real joke. We cannot even pursue other replacement options because you have incompetent people in the chain that can't get denial letters correct, wrong claim #, and even wrong dates of occurrence. Trust me.....run and run fast from this facility. The only thing they did for us was give our storage fee back for 10 months. I guess that was compensation to us for not contacting us from the beginning.

Douglas Livingston  |  Overall Experience 
Rating:
4.0

Great experience. Super easy & helpful

Rhonda Wigley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donovan Britton  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Karseem Matthews  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rose Paez Boham  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Meya Branch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evangeline Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty Owen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergio Gamez  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Barbra Pittman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ISABELLE ANDREWS  |  First Impressions 
Rating:
5.0

Staff was courteous and professional.

Phillip Benner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gemma Bartley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN WEAVER  |  Overall Experience 
Rating:
5.0

The only thing I can add does not pertain to the facility. I think it would be beneficial to all of your rental trucks had certain amenities. I think they need power windows and cruise control to maintain a specified speed for better gas usage.it would be nice to be able to adjust the mirrors via remote control.other than those specific items the rental was satisfactory.

Alex MONTEZ  |  Overall Experience 
Rating:
5.0

Appreciate how the staff worked with me and took the time to answer any questions I had.

Joyce Barrow  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jolanda Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex MONTEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Reece  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

leroy harrell  |  Overall Experience 
Rating:
1.0

I parked my car at U-Haul while loading a truck. After loading the rental truck all day, and having to rent an additional tow trailer I was unable to tow my car as planned. I was offered a rental unit because I was a one-way move. It was late when I arrived at the storage unit only to find my car didn’t fit. I contacted U-Haul 1-800 as the office was closed. I asked to leave my vehicle parked in the parking lot. I was informed this is not allowed. This was a total fiasco, trying to locate a place for my vehicle at night. At no time was I told that the unit would not fit a vehicle even when I stated that’s what I would be placing in the unit for approximately a week. This delayed my leave as I searched a place for my vehicle. This required me to park my vehicle in a sketchy area on the street with flashers on as it would have been locked in the parking lot at 10:00pm when the gates closed. I located a place to park the truck and then returned for the car. At no time was I informed they DO NOT secure vehicles at this site. This DELAYED my departure requiring a hotel stay, only to wake in the morning to a flat tire. I returned to the same U-Haul to have the flat repaired further delaying my trip. I requested compensation and received a 63 mile credit! I was not given additional time, or credit for my inconvenience. I will be discussing this further with U-Haul.

linda beecher  |  Overall Experience 
Rating:
5.0

They were very helpful and they are very strong

ANGELLUIS DELEON  |  Overall Experience 
Rating:
5.0

Great experience, friendly staff

Stan Gainey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT LINCOURT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danny Knighton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEREK CORTLIN WILLIAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAURIE CLEMONS  |  Overall Experience 
Rating:
4.0

Will use again

Jay Bigger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT LINCOURT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty Owen  |  First Impressions 
Rating:
1.0

Staff was friendly, facility itself decently maintained. But to be charged what I was being charged an then told at time of clean out I would have to pay additional fees to use the onsite dumpster seemed a bit much. 2 small empty boxes an wanted me to pay over 8.00 to unlock the dumpster..an then check my email to be told my rent would be goin up again in July. Which is what ultimately led to us clearing out

Joseph mundo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Pemberton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Erika Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLEA FRAZIER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

AVON WARREN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shyquetta Jones  |  Overall Experience 
Rating:
4.0

I moved in idk when

Daija ROBINSON  |  Overall Experience 
Rating:
5.0

There was a problem once the first time I wanted to pay where no one knew that the billing address had to changed but overall I had no problems. The young lady that helped me when I checked out was super helpful and noce even though it looked like she was having a bad day. please give her 5 stars from me.

Damien Morris  |  Overall Experience 
Rating:
5.0

This was a very easy process and the pick up and drop off for the rental was amazing! Thank you for helping us out in a pinch!

Barbara Gross  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mable Wilkerson  |  Overall Experience 
Rating:
5.0

Staff was helpful and professional

Phillip Benner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Idlet  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronica Armstrong  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Erika Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Virginia Kemp   |  First Impressions 
Rating:
5.0

This is for the Facility in Fayetteville NCI picked up a truck at Gordon Hwy in Augusta Ga the truck was dirty had mud and dirt in the back had to clean it before I could load my furniture inside. This should be addressed thanks

Virginia Gray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAL Electrical Service  |  First Impressions 
Rating:
5.0

I am impressed by the security measures that have been put in place to try to cut down on the possibility of theft.

Kathie Davis  |  First Impressions 
Rating:
5.0

Love it 😊

Alllen Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhocelle Panghulan  |  Overall Experience 
Rating:
5.0

I was very satisfied with the service and the managers were very helpful when I needed a two day extension. Thanks for all your help.

juanita baldwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAUN DAVIS  |  First Impressions 
Rating:
5.0

THE STAFF WAS VERY HELPFUL AND PLEASANT I FELT VERY WELL TAKEN CARE OF.

Silvia Grubbs  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAREN TORIAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla Knox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakishua Smith  |  First Impressions 
Rating:
4.0

The only issue was the gate access. Card reader did not work consistently. Going in and especially going out.

Abrahm Jarriel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin Steagall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Markie Beckham  |  Overall Experience 
Rating:
1.0

The live personnel were wonderful. But i made a reservation over the phone but was told it was canceled when i arrived... just before closing. So i was forced to make a decision because we were in a crisis. I was very stressed already and unhappy... also nothing was free

CORONDA TATE  |  Overall Experience 
Rating:
2.0

I made a reservation and got to the location before closing and was told that i no longer had a reservation because they didn't have what i needed... Everything was closed, so this caused a major setback and money i did not have.

CORONDA TATE  |  First Impressions 
Rating:
3.0

TO: Whom This Concerns, Unit Location: Gillespie Street, Fayetteville, NC Please note that I reserved a 10X10 unit (#156) on 13 Jan 2023. When I arrived at this storage facility on 28 Jan 2023. I was told that the unit (#156) that I reserved had been leased to another customer. Unacceptable! No good reason was given for this mistake. I was forced to lease a larger storage unit (10X15) at a higher cost. I intentionally visited this office the week prior on a trip to Fayetteville to ensure the unit was active an assigned to me. It was assigned to me on my this visit. When return with all my furniture from Florida. This unit was no longer reserved and was assigned to another customer. Richard

Richard Hearne  |  First Impressions 
Rating:
2.0

I used to like the place. Have had my camper there for at least 5 years. But with the last breakin of several campers I don’t feel my camper is in a secure spot. No one took the time to call and inform me so I could come check out my camper. Just can’t trust them now.

Frank Hicks  |  Overall Experience 
Rating:
5.0

Np comment

OLONDO BROWN  |  First Impressions 
Rating:
1.0

Associate at facility was not help very sarcastic. Her co worker was helpful which her name appears on my contract. When I arrived at my storage unit alarms went off as if I didn’t pay for the unit. I was granted access with my key car and once I got to my assigned unit the alarm to the facility went off. Not a good experience at all

latanya peterkin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mable Wilkerson  |  Online Move In 
Rating:
3.0

Stored my RV at UHaul thinking it would be secure only for the whole RV lot to be broken into everybody’s spare tires were stolen and campers were damaged on the inside as well as there doors and locks The main issue with UHaul is the RV lot is not covered by there insurance which was never mentioned think twice before storing anything at UHaul

Anthony Locklear  |  Overall Experience 
Rating:
2.0

First and foremost the place in not secure enough to store your camper I my self had 2 incidents of breaking in to my camper but at least they refunded my last payment.

Luis Mateo  |  Overall Experience 
Rating:
1.0

Only covered storage unit in the area for RV’s. 6 months ago they cut off the catalytic converter on our RV. This week they broke into our RV along with SEVERAL others damaging the doors and stealing just about anything from spare tires to license plates. This facility has terrible security measures in place.

TISHA GESKE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jesse siguenza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ava Mceachern  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANN JERICA AMORANTO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tony Moore  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DINA MCCOLLUM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELE HOWARD  |  Overall Experience 
Rating:
1.0

Our Rv catalytic converter was stolen and we were never alerted that other RV'S were hit as well.

John Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalyn Green  |  Overall Experience 
Rating:
3.0

We’d just arrived into town from a drive from Arkansas to North Carolina. We’d utilized your Sanford,NC location for two units whose service was AMAZING! Got to last of our unpack and it was after hours and had to return the truck in Fayetteville, NC location so we needed a smaller unit to finish up. We were tired to say the least. The young lady was very nonchalant, didn’t explain much, pointed to the building of the unit, and was just very matter of fact asking for the payment for the lock. Versus the other location that escorted us to both units, showed us how to use the keypads to swipe, took great care to get us units as close as possible together, they were extremely accommodating, my reservation wouldn’t pull up and they still took care of Us. I usually don’t do a bad review. I don’t even expect to be overwhelm by customer service attention. But at the least greet your customers, facilitate their needs, explain your policies or best practices to the consumer and not make them feel like their presence in an aggrevation. And when asked a question? “Ion’t know” is an unprofessional response. If you don’t want to work in the public don’t get a job servicing the public. Because without the consumer choosing your establishment there’d be no need for the CSR. Many companies are going digital to kiosk usage. To be employed is a privilege. But thank you U-Haul for the truck the got us moved all the way from Arkansas to NC safely.

akisha dukes  |  First Impressions 
Rating:
5.0

Super easy. Everyone was very helpful.

Ron Haynes  |  Online Move In 
Rating:
5.0

My door was broke and staff was made aware but was told nobody knew how to fix it or lift it, but I lifted it myself and proped it open with a ironing board. This is only positive because of the two gentlemen that helped me Thanks Guys not all heros wear capes. I appreciate yall!

Andre Turner  |  Overall Experience 
Rating:
5.0

They were nice to me

Willy Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSALYN SINGLETARY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jamil calamease  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CANDICE REMALY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jade Austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Baldwin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Saudith Sepa  |  Overall Experience 
Rating:
5.0

I qualified for a free storage for a month it came in hand. Thank you

Jorge Corona  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saudith Sepa  |  First Impressions 
Rating:
5.0

Very helpful staff. Friendly and went out of their way to provide the best customer service.

Steven Graham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DINA MCCOLLUM  |  First Impressions 
Rating:
5.0

Thank you I did not feel I was being ripped off here like storage king just down the road. I rented with that company in Raleigh, NC ( they bought out the company then jacked prices up so high. Most moved out) uhal has remained constant and respectful to all our moving needs.

Andrea Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel Gonzalez Jr.   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURA APONTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy Davis  |  First Impressions 
Rating:
1.0

The only part that worked as it should was the refunding of the unit after I went to another storage place. The reservations where made a week in advance- however they got messed up. Truck wasnt booked for Friday as requested rather saturday… which requested in several calls To get things corrected and ended up getting a 26 foot truck instead of the 20 requested which for the record horrible gas milage…unit was supposed to be reserved for Saturday but i stead was charge and “moved into” immediately. I pulled things together but overall horrible experience. The cashier and manger where very pleasant when refunding the unit- but considering the circumstances some monetary adjustments would have been appropriate as the reservations for the entire move had been made there and everything was wrong. Also when requesting a call about the “move in” issue a call was requested and never received a call from this location.

Nicholas ANSLOW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS LANIER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jesse jones  |  First Impressions 
Rating:
1.0

They will not help you will not extend your payment for just two days, now most other places will take in considering people have problems that come up and will work will you these people will not.

Vanessa Hall  |  Overall Experience 
Rating:
5.0

Thanks you for all your help!!

AARON MARQUEZ  |  Overall Experience 
Rating:
4.0

Staff was friendly and helpful, but took 3 workers to get me checked in to the storage unit.

Andrew Falkenstine   |  First Impressions 
Rating:
4.0

Moving household goods in today. Meets my needs.

darryl garrett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Price Young  |  Overall Experience 
Rating:
5.0

Clean, professional staff, easy move in with carts available to assist us. Staff answered all questions. Highly recommend! Most units looked occupied in our section so it seems to be a great option and I feel luck to have got a space.

Colleen Boylan  |  Online Move In 
Rating:
5.0

Very good and keep it up.

Goldine Neal  |  First Impressions 
Rating:
5.0

I Used this facility for two years. Always a pleasure

Daphne Spell Funari  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shauna Martin  |  Overall Experience 
Rating:
3.0

They charged me a late fee when i was one day late with no notification but when I closed my account I had 4 days left with the month of june, did did not give me a refund. Why. Days left 27,28, 29 & 30. I tried talking to no availe.

khalil Middleton  |  Overall Experience 
Rating:
1.0

I paid money thinking my RV was secure because of the high fence surrounding the lot, the security cameras, and access only by key fob. Imagine my shock when I cranked up my RV and it sounded like a jet plane reviving its engines. Yes, my catalytic converter had been stolen. When I went to the office, no one seemed to know anything, including if this had happened to other customers, if the security cameras were reviewed and monitored, or if a security person ever checked the lot. My $1500 theft was met with blank stares and indifference. As I was standing there, I observed the camera monitor appeared scrambled - my first clue that security was a low priority. Then I walked to the back fence. It is heavily overgrown, making it easy for someone to enter and exit completely obscured from the cameras. The final nail in the coffin was the actual service technician who stated that “8 to 10 catalytic converters have been stolen from that very lot in the last several months.” One guy had his RV repaired, returned it to the lot, and two weeks later was hit again. Really? And there has been no change in security protocols? Surely even a company in business to make a profit cannot find this an acceptable business model. A night watchman would not be out of the question. I have to wonder how many RVs sitting there don’t even know yet that they have been vandalized. As for me, I’ll take my chances with my RV sitting under a tree in my yard.

Danny Lumpkin   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Glenna Riel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shauna Martin  |  First Impressions 
Rating:
5.0

Issue came when moving out. I rented a truck from this location so I can load my unit and go. Drove from the apartment to the uhaul store to be told they moved my reservation to another location. Makes no scense I had to pay by the mile and had to go elsewhere for my truck. That not being the worst, when I drove to the new location the stated no trucks were available. Really waisting more time because of someone’s inabilities. Than had to call the first place to yet again be sent further away to another uhaul which now put more time and miles on my car just to have to drive a uhaul back to my original spot 5 miles from my house and ad cost to my rental This added at minimum and extra 60 miles to my total as the original location was five miles from my house and the new once was around 17 Long story short waisted half and day and 100 between gas miles and personal cars gas getting the run around When discussing this to the location I got the oh well attitude. So no I won’t use nor recommend uhaul when there are other options!

Scott Schaefer  |  Overall Experience 
Rating:
5.0

Great staff and helped to ease the stress of moving!

Heather Washington  |  Overall Experience 
Rating:
5.0

Customer support was very engaging!

RICKEY RIDDLEY  |  First Impressions 
Rating:
5.0

I highly recommend this facility for anyone you owns a RV that us unable to provide cover storage on at their home

Richard Clark  |  Overall Experience 
Rating:
5.0

NA

John Smith  |  First Impressions 
Rating:
1.0

Your website doesn’t match up to what y’all have available at the storage unit. Than when your people that worked February 12th none of them knew how to do a refund and everyone was just standing around doing nothing! I got My storage unit but it was supposed to be ready before I even got there

Deanna Potts  |  Online Move In 
Rating:
5.0

Everyone was Very Nice....and Very Helpful. .

HELEN JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacqueline robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH KIND  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dena high  |  Overall Experience 
Rating:
5.0

I do think you should get your prorated money back, I was paid up until the 25th and I cleared out on the 10th I should receive a refund.

MARILYN NICHOLA JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Mcfayden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maretta Thomas  |  First Impressions 
Rating:
5.0

Kimberly is so professional and knows her job! She is Respectful & kind! Her crew is well trained and very helpful. Kimberly explains everything to you and goes out of her way to make sure you feel comfortable with your unit! Kimberly is very knowledgeable about everything that is Uhaul! Superior employee!

Carolyn Carter  |  First Impressions 
Rating:
1.0

It's been since 12/24 and I've still yet to be a able to pick up my rental truck or get to my storage unit!!!! I and my friend stayed bk n forth at uhaul dealer location for 36 hrs + off n on trying to get online check in process final so I can get my kids xmas gifts and my belongings bk to my family in whiteville NC and so thnx to poor communication I missed Xmas with my 5 year old grandchild n family..I pd $216 .00 for a truck that's still sitting at Larry's in williamnston NEVER able to access the vehicle online process...I want my money back or my truck delivered to me or I'll be contacting my lawyer tomorrow morning

Patsy Cox  |  Online Move In 
Rating:
3.0

This place I do believe had people residing in the units. I’ve seen and heard on several occasions of me being there talking on the other side of my unit but when I drive around no doors are open nor cars visible near the talking and people that have an access card walk in and out the gate straight to the road. And I had more dirt than the outside in my unit.

Amy McNair  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephanie reed  |  Overall Experience 
Rating:
5.0

Thank You

Jesse Jones sr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Mendez  |  First Impressions 
Rating:
3.0

Computer problems slowed down my p/u and return of my trailers. The girls work hard and are easy to work with.

PAMELA WILDER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH KIND  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keionnie Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANN JERICA AMORANTO  |  First Impressions 
Rating:
4.0

All good! Great customer service!

Vladimir Ghirev  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

ARCELIA GREENE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIONNA ROLLINS-AVERY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tanya Pryor  |  First Impressions 
Rating:
4.0

I really wanted a climate control unit but there were none left. We settled for a non climate unit. I hope I’m not disappointed. But Great customer service at this location!!

Rebecca Todd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawanda Swinson Gardner   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark pemberton  |  First Impressions 
Rating:
4.0

The access gate comes down way too fast and seems a little dangerous.

Johnel Ballard  |  First Impressions 
Rating:
5.0

Excellent service and attention; Mrs. Easely was very professional and answered all my questions, showed me the facility, which helped me to reach my decision. All representatives followed COVID procedures and made me and other patrons feel comfortable in the area. The only flaw was that this particular location does not offer a military discount, but Mrs. Easely explained to me the company policy, which should be revised, Fayetteville is military all over. Thanks for the good service.

cruz luis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paula Hodges  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Aaron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELETHIA JOHNS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leon Walke  |  Overall Experience 
Rating:
3.0

Everything was fine except the cost it's too high in my opinion I found another unit somewhere else that is twice the size and cost less much less than what I was paying at uhaul so if I was to rate my experience from 1 to 10 ten being awesome I would rate it a 5 because cost matters a lot if you on a fixed income and I only get SSI I struggled every month to pay my storage fee so I will not use or recommend uhaul to my friends and family

Donna Conroy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Baucom  |  First Impressions 
Rating:
1.0

I rented a truck for our move which they informed me a qualified me for a month of free storage so I went ahead and opted for that decision $100 later I realized I never received a Free month so when contacting the facility it took me speaking to a higher up manager because the staff there that excepted my payment informed me there was nothing they can do now after speaking with the manager she said she would credit me the following month being August when I was settled in around 20 August I realized I had charges of $165 on my account now mind you I had already paid the first months rent upon getting keys for the facility it took me three days just to get in touch with somebody who had professionalism every time I called I received no greeting or was immediately thrown on hold I even waited 35 minutes on hold just to be rudely hung up on when I finally got a callback was when I received an email stating I was behind on charges and I replied saying until I spoke with somebody I was not going to make any payments finally a manager reached out to me and did her job if the customer service and lack of professionalism wasn’t enough we only had our things in storage for less than two months and brought an ant problem into our home thanks to it no matter where you are around the entire facility there is no pest control there are bugs and spiders everywhere we’ve had storage units in the past so I’m familiar with the pest control precautions that clearly this facility does not take into consideration I would not recommend this facility Being placed in Fayetteville is not an excuse to have Tacky unprofessional demeanor.

Oaklie Ruca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin Steagall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ernestine Williams  |  Overall Experience 
Rating:
5.0

The only reason we are leaving is because we have a waterfront home with a new shelter for our trailer and boat. The U-Haul facility was awesome. We moved to Clayton NC and left our RV s there. No good covered storages in our area. We commutes to Fayetteville when we needed Ro get our RV s. thanks again!!

Karen Pemberton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CURTIS DAVIS  |  Overall Experience 
Rating:
5.0

Outstanding.

John Smith  |  Overall Experience 
Rating:
5.0

We used the covered storage for several years with complete satisfaction.

JEROME CASEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARCHARKELTI MCKENZIE  |  Overall Experience 
Rating:
5.0

Very well run business

David Wingate  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rita McClellan  |  Overall Experience 
Rating:
4.0

They were all like troops from an elite platoon. Very precise and on point like the bullet from a sniper. Line'em up and knock'em down.

Shawn Pennant  |  Overall Experience 
Rating:
3.0

Initially (in 2017), I reserved a smaller A/C unit 6 weeks in advance. I even called a week prior to assure that everything was on track, which it was. The morning I was to take possession of the unit, I was informed that a man from Alaska came in and needed a unit ASAP. They gave him my unit. I was furious! They gave me a larger unit that was not air conditioned and was $40 more expensive per month. They gave me a small discount that month as a consolation. I was clearly dissatisfied. The manager did not care. Since then, my monthly rent has increased several times. I donated most contents just to get rid of this unit. I do not care for how this situation was handled, and I am thankful to be done with it.

Ursula Grant  |  Overall Experience 
Rating:
5.0

Kimberly and the rest of the staff were awesome and helpful. I could have not asked for a better experience

Maverick Shemwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn Pennant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Powell  |  Overall Experience 
Rating:
5.0

The only issue I had was the rates were raised after a year. There were no added benefits, or changes to the site, it appears (at the surface) to just be a grab for more money. A 10% increase shouldn't happen within a year. This is just my opinion though.

David Shoemaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Butler   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luis baez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT JOHNSON  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly, knowledgable, and went beyond the call of duty. As a customer, I could not ask for anything more. They are AWESOME!

Elijah Isaiah X  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura CONDO  |  Overall Experience 
Rating:
5.0

The storage place in North Carolina was excellent but the one in Savannah Georgia was horrible they had me going to four different locations I was supposed to drop off the car there I was supposed to drop my fridge off there when I got there no one had no reservations for me at all finally I thought the address they gave me at first and went to gillspie and they waited on me and help me solve my situation cuz I was wasting gas and running all over Fayetteville spending money that I did not have. So I will be going in Monday morning to talk to a general manager

Melissa Middleton  |  First Impressions 
Rating:
4.0

Could be a more affordable I thought the people were nice and the place was clean but the price was very high I'm disabled and on a fixed income if I didnt get the free month of storage I would have went somewhere else that would have been 2/3 cheaper and could have got the same service but since I only need it for a month the 30 days free is great

Donna Conroy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Underwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrin Grim  |  Online Move In 
Rating:
5.0

The card scanner to turn off alarm and unlock building d barely worked. Otherwise it was a great experience. Thanks.

Apollo Stoewer  |  Overall Experience 
Rating:
5.0

You guys were great so efficient if you make sure you have a reservation and if you don't will still try to help the best way you can. Keep up the good work.

KIMBERLY SIBLEY  |  Overall Experience 
Rating:
2.0

There were three people involved with getting me in the unit. Tinessa, Vernon, and some other guy seemed like a new employee, who apparently was off work after checking me into the unit. First, I was told that my contract was not correct for a one-way (one month free) rental of a 10x10 storage unit, so I paid for the 10x10 unit and then called the person who issued the contract to have it corrected. Then, I was told it would not qualify even if it was corrected to a one way by both Vernon and Tinessa because the distance has to be more than 100 miles from where I was moving, but then that changed to 50 miles a few minutes later, and that the distance was between store locations and not moving locations, not at all what I thought the original contract was for. After several minutes of trying to fix the issue, I was then informed by Tinessa that once the unit was rented out that I couldn't be refunded. I hadn't even put anything in the unit yet!! Honestly, if I'd know that half my day was going to be wasted arguing over one month of free rent on a storage unit, I would have just rented a larger one somewhere else for what I paid here. I will be needing another U-haul in the near future, but I will not be revisiting this location again.

SHAWN TAURONE  |  First Impressions 
Rating:
4.0

One comment right before I ended my service they drifted money out of my account with my permission I'm highly upset about that I called and the last got my information that she would let the manager know about my situation so far haven't heard nothing back yet

kenny Farrior  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Haecker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tatiana Jones  |  First Impressions 
Rating:
2.0

The worst experience I've ever had

Millie Fiser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Haecker  |  First Impressions 
Rating:
5.0

I was impress to the quality of service and attention I always receive . Either to rent a vehicle or to rent a unit . They always take the time to explain all my question

Jean Maisonnueve  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mason Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Dickerson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terence Bell  |  Overall Experience 
Rating:
5.0

Only bad thing I was overcharged for a 5x5 $80 and it was supposed to be $69

Cassandra Harris  |  First Impressions 
Rating:
4.0

The amount you pay monthly to storage a RV should automatically be 24 hour access and not be charged an additional $10 if you need 24hrs access.

Sterling McGhee  |  First Impressions 
Rating:
1.0

Had truck reserved, UHaul changed location pick up to pick up truck 4 TIMES!!!!

Kimberly Everette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Britney Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ommannan Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Galarza  |  Overall Experience 
Rating:
5.0

Will rent again

James Cain  |  Overall Experience 
Rating:
5.0

Enjoyed the staff there they made my military transition worth while. Staff members that I felt encountered were nice and inviting

Rohan Broadbelt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gail battle  |  Overall Experience 
Rating:
4.0

The staff at 5400 Bragg street were very helpful and friendly. They helped make my day better when it was going bad. Everyone I was in contact with at u haul was helpful.

Rohan Broadbelt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Coortney cannon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael barbar  |  Overall Experience 
Rating:
5.0

No issues !

Daniel Ratley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Kiel  |  Overall Experience 
Rating:
5.0

The customer service representative was very nice we had a pleasant experience She was very helpful and patient with all our needs.

Rachel Airsman  |  First Impressions 
Rating:
5.0

Very friendly, well mannered, courteous staff.

Quinnetta Pierce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAT NICKLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENDA KESSEN  |  Overall Experience 
Rating:
5.0

The staff was professional, courteous, and friendly!

Demaricus Rowley  |  First Impressions 
Rating:
5.0

Great crew and storage facility.

Michael Eagen  |  Overall Experience 
Rating:
5.0

Super place to store my households goods!!! Always clean and access was very easy!!! I would recommend this facility.

louis zeisman  |  Overall Experience 
Rating:
5.0

Everything is above par for a company that handles that much traffic. Great staff working there.

RONALD STOUTENBURG  |  First Impressions 
Rating:
5.0

Smooth and easy move in experience. Thank you!

Gilbert Ray Jr  |  First Impressions 
Rating:
4.0

Easy to rent. No problems w can or car dolly

paul ely  |  First Impressions 
Rating:
5.0

Customer service was very professional and friendly when I rented a truck and storage unit. If I ever needed to rent another truck or unit, I will be returning to your facility. Thank you.

Carolyn Salter  |  Overall Experience 
Rating:
5.0

We have 2 other units with this particular store. We are very pleased with the customer service and the owner. Other move in was flawless and very simple. Thank you Ms Edwards and your staff.

New Hope Church  |  First Impressions 
Rating:
5.0

The manger got help me a lot beautiful person place very clean.

HAYDEE GARCIA  |  First Impressions 
Rating:
5.0

A one.

Gordon Duran  |  First Impressions 
Rating:
5.0

The staff was very nice and helpful. I would definitely use the service again.

Sharom cothran  |  First Impressions 
Rating:
4.0

Great facility

Sean dejiacomo  |  Overall Experience 
Rating:
5.0

Quick fast service

ELIZABETH MANNING  |  First Impressions 
Rating:
4.0

Many thanks to everyone you were very helpful, I especially appreciated all your help and patience. In helping me get everything resolved for me. 👍

Sally Eke  |  First Impressions 
Rating:
5.0

This Uhaul location has always gone above and beyond to create an amazing customer service experience. They are also the most affordable option I found in the Fayetteville area with a safe and secure

sara martin  |  Overall Experience 
Rating:
5.0

I recommend this facility because it was very clean and very accessible to get to my unit. The move in was very easy and the move out was very easy. Staff extremely helpful and very nice. Thank you...

Tammy Weldon  |  Overall Experience 
Rating:
5.0

The staff is great I never had a problem!!!! They are funny and a great help!!!!

Lanyah McNeill  |  Overall Experience 
Rating:
5.0

I only needed storage for a short while and I was grateful to not have to pay for it due to my family and I relocating here. Staff is very friendly and helpful.

melodie cafferata  |  Overall Experience 
Rating:
5.0

The staff here are very helpful and very friendly! They make sure you have what you need and let you know what’s the best option for you!

shalonda Blackston  |  First Impressions 
Rating:
5.0

The entire process was made easy by and exceptional staff. What was a difficult move was made into an easy transition due to the above and beyond service received!

Teresa Grissett  |  Overall Experience 
Rating:
3.0

More employees are needed.

Don Baer  |  Overall Experience 
Rating:
3.0

Could use more people.

Don Baer  |  Overall Experience 
Rating:
3.0

Staffing was a little light.

Don Baer  |  Overall Experience 
Rating:
3.0

The storage units were poorly designed and water flows in from the ceiling twice I have stored my things there and both times suffered water damage losses

ANDREA BURNS  |  Overall Experience 
Rating:
5.0

Excellent facility! Well maintained, organized, and clean. Support staff are very nice and make sure you are immediately attended to.

Rita McClellan  |  First Impressions 
Rating:
2.0

My things were damaged from a water leak but yet the price went up three times in the 2 years i used the storage.

Shemelia Lewis  |  Overall Experience 
Rating:
5.0

Excellent staff!!! Helpful in more ways than one and very courteous providing you don't provoke them. Rightfully so because nobody goes to work to be abused, the staff is very professional & polire.

YASMIN FITZPATRICK  |  Overall Experience 
Rating:
5.0

I would definitely rent again

Edwin Cheseman  |  Overall Experience 
Rating:
5.0

Everyone was extremely friendly and professional. They went out of their way to provide excellent customer service. The young man I dealt with was great! He explained everything and offered extra assi

Teresa Grissett  |  First Impressions 
Rating:
4.0

Adrianna was outstanding.

Don Baer  |  First Impressions 
Rating:
5.0

I love there kind spirit when you walk into the building

Phillip Smith  |  First Impressions 
Rating:
5.0

Great service

Edwin Cheseman  |  First Impressions 
Rating:
5.0

Made reservation on-line. Went to location same day and competed move-in contract. Linda was VERY kind.

MELODIE ROBINSON  |  First Impressions 
Rating:
5.0

I was very pleased with the service I received.

elizabeth Gurney  |  First Impressions 
Rating:
5.0

Thank you

Mary Quay  |  Overall Experience 
Rating:
5.0

Did not get to use the facility as the RV dealer had my RV the whole time, but the staff was helpful.

Ronald Bean  |  Overall Experience 
Rating:
1.0

I NEVER ASKED FOR MY BOXES TO BE SENT HERE. THEY WERE MOVED FROM THE LOCATION I PAID FOR THEM TO BE MOVED TO. I WILL NEVER USE UHAUL AGAIN. THE DISTRICT MANAGER WAS INCREDIBLY RUDE AND LIED TO US.

Helen Boeke  |  Overall Experience 
Rating:
5.0

Very Great customer service

Stephen Long  |  Overall Experience 
Rating:
3.0

Monthly rent steep. Gate problems all the time. Had to change keys twice. Couldn’t charge my camper because the outlet was not in convinent location. Covered facility only reason we kept it there.

Melissa Ayscue  |  Overall Experience 
Rating:
4.0

UHaul Box crew was very easy to deal with. They were very flexible.

Amy Bradley  |  Overall Experience 
Rating:
5.0

James was very curteous and helpful! Seemed to go out of his way to help!

David Kiel  |  First Impressions 
Rating:
5.0

I had a U-Box placed on my property. The box held up great throughout changing weather conditions. My experience was great from beginning to end. Staff was always courteous and professional. Thanks.

Altea Thomson  |  Overall Experience 
Rating:
5.0

Very nice facility. Clean and well organized. Service by the young man that worked with me was excellent. Good job. One of the best storage operations I have ever encountered.

Edward Agee  |  First Impressions 
Rating:
3.0

I was charged twice for a storage that had been cancelled and not used, due to the size. I've contacted the facility multiple times, told the problem would be resolved but the charge remains on my car

Meyassar ROBINZINE  |  Overall Experience 
Rating:
5.0

Excellent service; Mr James Farren was very helpful and professional.

Theodore Kientz  |  Overall Experience 
Rating:
5.0

Friendly staff.

David Crosson  |  Overall Experience 
Rating:
5.0

A Great Experience

Tracy Singletary  |  Overall Experience 
Rating:
4.0

Good job

Cal Violette  |  Overall Experience 
Rating:
5.0

Delivery lady was outstanding. 10+

Gail Lippard  |  Overall Experience 
Rating:
5.0

The women in the office were wonderful to work with and went above and beyond to answer questions. Great place!

Jeanne Plummer  |  Overall Experience 
Rating:
2.0

Staff wasn’t friendly. The lady I had was great. But it was just a bad visit due to nobody smiling and have a good time. Like they should make the best out of their day at work.

Jessica Baxley  |  First Impressions 
Rating:
3.0

Not happy about getting my stuff out of storage on my move in date to my new house Jan 4 2019 just paid my storage fee Dec 24 2018. I didn't get partial payment back..UHAUL got free money. Very unhapp

Jennifer Cookson  |  Overall Experience 
Rating:
5.0

every thing was ready to go when we got to the dealer.at the very last few hours we decided to get on the move a day early. I would recommend u haul to anyone.

Michael/ Laura Jensen  |  Reservation 
Rating:
4.0

Access should be 24 hrs regardless/for all unit types...with swipe entry required. Carts were useful.

tamra morris  |  Overall Experience 
Rating:
4.0

The professionalism and clarity of service is to be commended. I appreciate the convenience that I was afforded with my truck rental, as well as the rental of my unit. I will consider you again.

marcus johnson  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. Showed me step by step. I think her name was Veronica

Sharon Strandberg  |  Reservation 
Rating:
2.0

They charged me storeage fee when I asked to be removed by 28th....and I was CHARGED ANYWAY.....kept calling to take care of matter and leaving g Messages but no one CALLED ME Back as they said .

laura kinder  |  Overall Experience 
Rating:
5.0

Great location helpful friendly staff

raymond garrison  |  Overall Experience 
Rating:
5.0

happy happy happy i got my own storage building, instead of paying someone else

WILLIAM TITUS REEDY  |  Overall Experience 
Rating:
1.0

I chose Uhaul Containers as a last resort after being displaced by Hurricane Florence. Dates were not honored, driver shortage, equipment shortages. I would not ever choose this location again.

sylvia bordeaux  |  Overall Experience 
Rating:
1.0

The employee Tonya or whatever her name was, was extremely rude and called me names like liar. When the manager Kyle stepped in he was able to help me while she continued to make smart comments.

brittany minder  |  Reservation 
Rating:
5.0

Thanks Tinessa for your help as we had the records shredded and vacated the unit.

PATRICIA MORLAND  |  Overall Experience 
Rating:
5.0

Hurricane Florence changed our moving plans, and everyone I talked to at UHaul was extremely helpful. I couldn't be happier with the service I received!

melissa seng  |  Overall Experience 
Rating:
1.0

Poorly managed. Had multiple issues with autopay and was charged a late fee for no reason. Never got the late fee back. Manager is a complete moron with absolutely no communication skills.

mark thompson  |  Overall Experience 
Rating:
4.0

When i first go there trying too get a storage it was some issues due too lack of communication but after a while everything got situated i would definitely recommend them too anyone now .

Sequoiah Monroe  |  Overall Experience 
Rating:
5.0

The only thing that I had a problem with is that the last month wasn't pro-rated. We had to pay on the 25th and we wanted to turn in our key on the 31st but we were told no refund.

Sandra Jackson  |  Overall Experience 
Rating:
5.0

The service was Great! Friendly good customer service.

DONNA MENEFEE  |  Overall Experience 
Rating:
2.0

My experience here was terrible. The management was rude and very unhelpful. My storage was lost in transit for almost a week and no one would help me find it. I would never use this location again.

Kerry Reilly  |  Overall Experience 
Rating:
1.0

The personnel I dealt with, including the local manager, were dishonest. The quickest way to loose my business is to loose my trust.

Gregory Rouland  |  Overall Experience 
Rating:
5.0

From the time we walked in to the time we left, the professionalism was outstanding..It is the best UHaul storage facility that I have ever seen. We will recommend it to everyone we know. Thank you!

ED FROST  |  Reservation 
Rating:
5.0

Great folks help me out in all possibilities.

john kind  |  Reservation 
Rating:
5.0

Staff is very friendly and helpful. Never had any issues. Will use this facility again and will recommend others.

jason wisse  |  Overall Experience 
Rating:
4.0

I always use your trucks and I had the storage unit in Fayetteville for one year. Service is always great and friendly staff. Thank you for everything and look forward to more business in the future.

Taylor Poss  |  Overall Experience 
Rating:
1.0

The facility we were supposed to pick up at changed our time from 9am to 11am without notifying me. Then at 11am they still weren’t there. At 12 he finally answered the phone and said he .....

ROBERT ARNOLD  |  Reservation 
Rating:
1.0

Facility & corp Great! Tracking & book keep at this facility HORRIBLE. Had 3 Uboxed stored.Box was deliv in May. Just charged again this month for storage rm #AA5581A which alredy deliv. Need credt

albert fierro  |  Overall Experience 
Rating:
5.0

Facility was great. The website needs work. The account dashboard was confusing and it was not clear what equipment or units I had. The customer dashboard should include Ubox & storage unit numbers.

John Larch III  |  Overall Experience 
Rating:
4.0

Teresa, Mgr & Tracey, U-Box dwlivery driver, were great!

Tim Grider  |  Overall Experience 
Rating:
5.0

Good

RICO CLAY  |  Overall Experience 
Rating:
2.0

poor service, time consuming, staff could not figure out how to refund trailer rental which I was told in Tucson that it was covered because contract was to address in NC Never Again

Ivan Preston  |  Overall Experience 
Rating:
5.0

Excellent service and always helpful when needed. 😀

LINDA ADAMS  |  Overall Experience 
Rating:
4.0

When I first opened this account, years ago, I had 24/7 access.

DAVID WHITE  |  Overall Experience 
Rating:
5.0

Very nice place.

John Smith  |  Overall Experience 
Rating:
4.0

Excellent moving experience.

Kevin Credle  |  Overall Experience 
Rating:
5.0

Professional service at a good price

jason byrd  |  Overall Experience 
Rating:
3.0

The storage was wonderful. I did have an incident wit the customer service, which would make me not recommend the facility to a friend. How I am treated as a customer is very important to me.

Eboni Jackson  |  Overall Experience 
Rating:
5.0

Everyone was very friendly, informative and professional. This is a great experience; Thank You! S. Lee

Sereno Lee  |  Overall Experience 
No reviews have been submitted for this location.

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