Customer Reviews for U-Haul Moving & Storage of Farm Pond

6,027 comentarios

6216 Albemarle Rd   Charlotte, NC 28212
(@ Farm Pond Ln)

(704) 535-0030

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(704) 535-0030

6216 Albemarle Rd
Charlotte, NC 28212
(@ Farm Pond Ln)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Teylory R.  |  First Impressions 
Rating:
5.0

I had actually rented a UHaul from another location, but the truck wasn't at the location I had contracted with. I had to travel to this location to get the truck, which put me 40 minutes late to get to my location and I had movers arranged to meet me and I had to pay them for the time they waited. It was quite inconvenient, especially when UHaul says that they have a guarantee that the truck will be ready at the place and time specified.

Heidi W. 
Rating:
4.0

Customer did not leave a comment.

JONASON C. 
Rating:
5.0

Customer did not leave a comment.

DARNELL T. 
Rating:
5.0

Customer did not leave a comment.

JADEN M. 
Rating:
5.0

The entire staff was thorough, efficient and professional. They listened and were empathetic. The staff showed me respect and was kind.

IEASHIA K. 
Rating:
5.0

The staff was excellent, and very positive to all of the customers who were there.

ANDREW O. 
Rating:
5.0

Nothing…. The service was exceptional!!

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

the csr was very professional and was very polite and knew her job

JANICIA L. 
Rating:
5.0

Thank You for helping me get situated. Much Love and Many Blessings ❤️🙏

LINDA M.  |  First Impressions 
Rating:
5.0

The gentleman that checked me in was all hustle! My tow dolly was ready to go and I was in and out in about 20 minutes.

BRIAN R. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

AURORA T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Thank

Mayra F. 
Rating:
5.0

Good Service

BERHANE T. 
Rating:
3.0

Customer did not leave a comment.

RUFF DARION M. 
Rating:
5.0

Customer did not leave a comment.

RODRIGO C. 
Rating:
4.0

Customer did not leave a comment.

Eugene W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

The people here are always so kind and helpful. They deserve a raise!

JACOB D. 
Rating:
5.0

Keep up the good work

ALENE B. 
Rating:
5.0

Customer did not leave a comment.

Lakeshia K. 
Rating:
5.0

Customer did not leave a comment.

MARIA G. 
Rating:
5.0

Robert was excellent, highly skilled & professional. Thank you for all you do.

HASSAN S. 
Rating:
5.0

Customer did not leave a comment.

Leonna F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cherie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

ligia G. 
Rating:
2.0

The Uhaul website said my appointment was guaranteed at my original site location. I was informed twice that the location of my pickup would be moved further and further away. I am not happy about my experience and barring any sort of repayment, I will not be using Uhaul services again.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

I absolutely love this location. I wish I could have got my wiring installed on my truck but the staff was amazing and the location clean. Much better than the location on Blair road.

JUSTIN W. 
Rating:
3.0

Too much to comment, just no happy this go round

TAMEKA S. 
Rating:
5.0

Customer did not leave a comment.

RAM C. 
Rating:
3.0

Customer did not leave a comment.

BRYAN A. 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
1.0

Customer did not leave a comment.

Zaniya M. 
Rating:
5.0

Customer did not leave a comment.

Santo C. 
Rating:
3.0

Customer did not leave a comment.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

RYAN R. 
Rating:
5.0

Customer did not leave a comment.

JARED A. 
Rating:
4.0

Although this location was fine, I have a serious complaint about the Auto Inspectors location on Eastway Drive in Charlotte, which was where I was originally supposed to get the van. I went there to pick it up and the lady was very rude, simply said my name wasn't in the computer and they had no vans there. She blamed it on a computer error from the website. No offer to help me figure out what was wrong or how to fix it. It was as if I was bothering her and she had better things to do. U-Haul should seriously consider dumping them as an outlet.

George B. 
Rating:
2.0

The staff besides Tammy at that Albermarle Road UHaul storage were verrryyy inprofessional. One lady yesterday when I was closing out everything was going back and forth with me. Very tacky and unneccessary and I told her that!

TIffany D.  |  Overall Experience 
Rating:
5.0

The employee, Nautica, was awesome.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

DODI M. 
Rating:
5.0

Excellent customer service Agent went Above and beyond to make sure our return was received and make sure we were please

Derrick P. 
Rating:
5.0

The staff and manager were very helpful and accommodating. Moving is very stressful and they were patient with me

RHONDA J. 
Rating:
5.0

Customer did not leave a comment.

Darin F. 
Rating:
5.0

Customer did not leave a comment.

EUGENE H. 
Rating:
2.0

When I picked up the equipment, the two women at the counter were sharing lunch. There is an employee lounge there for this reason. I don't want to see anyone eating. When I returned my trailer, they were supposed to come out to me and check in my equipment. One of the two ladies that were there when I checked in was sitting behind the desk and was looking at my truck on the monitor. She saw I had equipment to return but refused to get up and come help me. WTH????

Timothy J. 
Rating:
5.0

the people at the front desk are very professional and friendly

Armando M. 
Rating:
5.0

Customer Service Rep was Excllent I would hope that you will offer discounts for Seniors through AARP or independently

SHIRLEY L. 
Rating:
4.0

Customer did not leave a comment.

MONICA C. 
Rating:
5.0

Customer did not leave a comment.

Christina S.  |  Overall Experience 
Rating:
5.0

Service was top shelf. Great employees!

Richard B. 
Rating:
5.0

Customer did not leave a comment.

DONDEAGO M. 
Rating:
5.0

We think you are great!

ANDREW M. 
Rating:
5.0

The young man who checked us in was very polite, courteous, and helpful. FIVE STARS to him.

Joseph F. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
2.0

Customer Service was very poor here, everyone was rude and had attitudes. Nobody wore a mask but the gentleman who hooked our trailer up. The equipment was full of dirt on the bottom. Also the right tail light had less then half the bulb working, it only came on with the parking lights. Brake light and turn signal did not work until my fiancé fixed it so we could use it for our move. To me it's very unsafe and we stood outside waiting for an hour for them to try to get the wire taped up enough to work.

ARIEL R. 
Rating:
5.0

Awesome service. We'll organized operation.

MIGUEL S. 
Rating:
5.0

The guys at the check in were great. Hoqevwr the hound lady who called me the night before my return seemed to have an attitude

Roy B. 
Rating:
2.0

My pickup time was 7:00AM. The store did not open until after 8:00AM. No consideration was offered or available.

MICHAEL W. 
Rating:
1.0

Customer did not leave a comment.

TAYLOR S. 
Rating:
4.0

Customer did not leave a comment.

Lisa B.  |  Overall Experience 
Rating:
5.0

It took a long time due to supply chain issues to get hitch but once they did great service. Than you

James K. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
4.0

This was a repeat rental from this location, and as ALWAYS, it was another GOOD EXPERIENCE! Robert, the associate who handled my return, was AWESOME! He was kind, pleasant, helpful, and is absolutely the reason I keep coming back here. You need to keep folks like Robert around, because he is the kind of person that every service business should be built on! A+++++

William L. 
Rating:
5.0

Tammy was absolutely phenomenal! She was efficient, personable and provided me with nothing short of a 5-Star customer service experience.

EUAN M. 
Rating:
5.0

Again the same wonderful experience. Very timely check - In. Thank You,

EVELYN C. 
Rating:
1.0

How does your doors, your online website, and other uhaul branches all say uhaul on albemarle rd open at 7 am but all 4 of your employees clocked in at 8am not only did I wait at the door since before 7am but so did about 4 other customers

Cendy P.  |  First Impressions 
Rating:
3.0

Missing a license plate and wasn't given out moving blankets or dollies that we paid for

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
5.0

Appointment time

Roberto R. 
Rating:
5.0

The Crew at 6216 Albemarle Rd was so sweet and very helpful

Emmanuella B. 
Rating:
3.0

Customer did not leave a comment.

thurmon F. 
Rating:
4.0

Actually give me the blankets I requested.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Nelson F. 
Rating:
5.0

U-Haul used to be less expensive. I like U-Haul have always used U-Haul but since we put gas back in I don't understand the $1 per mile. There should be allowed mileage included in rental.

MANYA J. 
Rating:
5.0

The windows were really dirty, I asked one of the guys to wash them and he said just use the wiper wash

DARRYL M. 
Rating:
5.0

Rahliek and the staff were very helpful an professional. I would definitely rent from them again.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
4.0

Great workers only thing is I wish I was able to drop of the truck and tow dolly at one location so I didn't have to put extra miles on the truck and waste money taking an Uber back to my car

EMMANUEL C. 
Rating:
1.0

I never asked for furniture pads yet I was charged for them and was told at checkout AND return that they would be removed from my charges as I never received them and my card would be credited. This never happened and I was charged for equipment that I didn't ask for OR receive.

Chelsey P. 
Rating:
5.0

Everyone was great especially young lady who dropped off my U boxes

MAUREEN D. 
Rating:
1.0

I reserve a 10x15 storage online and when I got to the facility with my movers the front desk associate said they don't have that side available and tried to blame me for the mistake no one make changes nor requested any changes to the previous reservation. I will never use this company again because they cause me money and the customer service is terrible.

Neysha L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Free deals

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

wayland G. 
Rating:
5.0

Our service was excellent and Raleek was an outstanding!

KIM T. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

The service was excellent. The assistant manager and counter staff were very friendly and helpful. I plan to rent from this location again.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Justice O. 
Rating:
5.0

Customer did not leave a comment.

SHEILA E. 
Rating:
5.0

They got my son's and my truck mixed up. I reserved a 17 foot and ended up getting a 10 foot and they told me no 17s were available. So needless to say it was a pain to load up twice and make a few trips back and forth

RANDA A. 
Rating:
5.0

Customer did not leave a comment.

AILSA R. 
Rating:
4.0

Customer did not leave a comment.

DEE W. 
Rating:
3.0

Customer did not leave a comment.

colby r.  |  First Impressions 
Rating:
4.0

While the girl working was able to handle toe check-ins at the same time, it made for a frustrating experience as a customer as often it was hard to tell which person she was taking to. Have two employees checking people in or do 1 at a time

KALVIN C. 
Rating:
1.0

I feel like i was overcharged and do not understand the charges. I never paid over 100.00 for a small truck and never had to pay a holding fee for 160.00 with the same card that Ive had for years. I only had the truck for 3 hours. Never again.

JOSEPH C. 
Rating:
5.0

Great customer service!!! When I say great I mean GREATTTTT!!!! Tammi is amazing and very personable!! Thank you Uhaul on Albemarle Road in Charlotte, NC.

ARIEL B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

I would like to thank Rahleek Hargrove for assisting me with my rental transaction. This young man was very professional and accommodating. Thanks again.

WALTER W. 
Rating:
5.0

Customer did not leave a comment.

Steven S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA P. 
Rating:
4.0

The truck potentially has an alternator problem. It got hard to start during the trip and the charging gauge showed fluctuation between 12 and 14 volts. I had to keep the truck running when I filled it with gas.

WILLIAM M. 
Rating:
4.0

Both representatives were friendly however, I was provided incorrect information twice which prolonged my time.

Ebony W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany T. 
Rating:
5.0

Very friendly representatives. Fast service.

Barbara M. 
Rating:
5.0

I did video checkin

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Loi P. 
Rating:
5.0

Great service.

ERRON M. 
Rating:
5.0

I would like to compliment the girl that rang us up. She was highly professional in feeling with an uncouth guest who didn't want to move his vehicle from the drop off lane. Even after he dismissed her she still kept her composure and told him nicely to move his vehicle until he did. I applaud her patience and professionalism. Just hope she is being appreciated. I wish i knew her name she was a young black female working at 6216 albermarle Rd

Vivian T. 
Rating:
5.0

Tammy is amazing. She makes you feel welcomed and quotes great prices. Her entire team is very-helpful and professional. Kudos Farm Pond in Charlotte NC.

DINAMARIE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fevan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilmer M.  |  Overall Experience 
Rating:
3.0

Staff friendly. Setup took too long. No help at storage facility itself. I wish there was somebody there. It is confusing when you do it for the first time.

Bart S.  |  First Impressions 
Rating:
5.0

Unit was clean, facility was very well maintained and most importantly the staff was fabulous. Rental of this unit gave me great peace of mind during a stressful time in my life. A thousand thank yous.

Patricia M.  |  Overall Experience 
Rating:
3.0

The staff was always very helpful and easy to work with.

Joyce M.  |  Overall Experience 
Rating:
5.0

Good service

Mike Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia B.  |  Overall Experience 
Rating:
1.0

My online storage reservation, was not on store reservation. So i didnt get the storage room i reserved

June Doris S.  |  First Impressions 
Rating:
1.0

Fraud was committed with my credit card

Jeree S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugene W.  |  First Impressions 
Rating:
5.0

I rented a 15 foot truck which was almost brand new was in great shape clean no problems got to my destinations and I was supposed to get a free 5 x 5 x 8 storage bin when I got there they didn’t have it U-Haul storage measures to ceiling height so you need to be careful about what size you need all other places just go width and length needless to say they didn’t have any other places so I had to go somewhere else and rent. But overall a good experience.

Jame B.  |  First Impressions 
Rating:
5.0

I rented a uhaui trailer from Los Angeles, CA to Charlotte, NC and had no problems with the trailer (which was pretty costly) and truly appreciated the free storage for 1 month.

Paul E.  |  Overall Experience 
Rating:
4.0

Distance to walk with items was very far and there are bricks and uneven flooring that make pushing items on the dolly or pushbcarts difficult because they fall off. Staff at this location is always very helpful. Lillian was amazing and so was Scott I believe he is the manager.

Cicely R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY B.  |  Overall Experience 
Rating:
5.0

Great customer service, very helpful.

RACYNDA G.  |  First Impressions 
Rating:
3.0

I was handed the map of the storage units and the lady told me, that I’d find it (my storage unit). Very unprofessional. I am already looking for another storage unit facility.

Cynthia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pablo M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donetta d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tana G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathlita K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathlita K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ellen C.  |  First Impressions 
Rating:
5.0

The representative who assist me was very pleasant and professional.

AVIS N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy M.  |  Overall Experience 
Rating:
4.0

I moved out months before the move out date listed

Shaheed M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antoinette f.  |  Overall Experience 
Rating:
1.0

And I always get a hold of them and needed to call the general manager never could get a hold of him left messages after messages and never phone calls returned and no notification about my stuff being sold before it being sold thing I never called when I called several times and had everything documented

Nicole K.  |  Overall Experience 
Rating:
3.0

Never had a problem except trying to call.

Sharon M.  |  Overall Experience 
Rating:
4.0

the large door not opening after hours was a bit of an issue and delayed my move costing me more money. All staff were friendly and helpful, but overall the cost of the move and troubles could have been saved by hiring a moving company

Cicely R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDITH M.  |  Overall Experience 
Rating:
5.0

Pods were located close to storage unit, staff was helpful in directing me to area. Met unloaders and within 2 hrs pods were unloaded and neatly in my unit. All were helpful and polite.

Gerry G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONY C.  |  First Impressions 
Rating:
5.0

Awesome place. The manager is so great he was so knowledgeable and so smooth and professional. Awesome place for storage and moving. When I move again I will be back.

lavonda a.  |  First Impressions 
Rating:
5.0

The staff went above and beyond to help me with my purchase and storage great job U-haul staff

Tyeaste M.  |  First Impressions 
Rating:
1.0

Was charged for mileage and gas I didn’t use

DESEAN J.  |  First Impressions 
Rating:
5.0

Very clean and facility and staff (Erin) was very helpful and friendly.

Regina M.  |  First Impressions 
Rating:
5.0

The representative was very knowledgeable and he explained everything to me. He was polite and answered all my questions with a smile. Awesome job. I always have a great experience when I come here.

Ryan S.  |  First Impressions 
Rating:
4.0

Great experience

Lori J.  |  Reservation 
No reviews have been submitted for this location.

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