Customer Reviews for U-Haul Moving & Storage of Farm Pond

5,983 comentarios

6216 Albemarle Rd   Charlotte, NC 28212
(@ Farm Pond Ln)

(704) 535-0030

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(704) 535-0030

6216 Albemarle Rd
Charlotte, NC 28212
(@ Farm Pond Ln)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The employee, Nautica, was awesome.

Joseph S. 
Clasificación:
3.0

El cliente no dejó un comentario.

DODI M. 
Clasificación:
5.0

Excellent customer service Agent went Above and beyond to make sure our return was received and make sure we were please

Derrick P. 
Clasificación:
5.0

The staff and manager were very helpful and accommodating. Moving is very stressful and they were patient with me

RHONDA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE H. 
Clasificación:
2.0

When I picked up the equipment, the two women at the counter were sharing lunch. There is an employee lounge there for this reason. I don't want to see anyone eating. When I returned my trailer, they were supposed to come out to me and check in my equipment. One of the two ladies that were there when I checked in was sitting behind the desk and was looking at my truck on the monitor. She saw I had equipment to return but refused to get up and come help me. WTH????

Timothy J. 
Clasificación:
5.0

the people at the front desk are very professional and friendly

Armando M. 
Clasificación:
5.0

Customer Service Rep was Excllent I would hope that you will offer discounts for Seniors through AARP or independently

SHIRLEY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MONICA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina S.  |  Overall Experience 
Clasificación:
5.0

Service was top shelf. Great employees!

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONDEAGO M. 
Clasificación:
5.0

We think you are great!

ANDREW M. 
Clasificación:
5.0

The young man who checked us in was very polite, courteous, and helpful. FIVE STARS to him.

Joseph F. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
2.0

Customer Service was very poor here, everyone was rude and had attitudes. Nobody wore a mask but the gentleman who hooked our trailer up. The equipment was full of dirt on the bottom. Also the right tail light had less then half the bulb working, it only came on with the parking lights. Brake light and turn signal did not work until my fiancé fixed it so we could use it for our move. To me it's very unsafe and we stood outside waiting for an hour for them to try to get the wire taped up enough to work.

ARIEL R. 
Clasificación:
5.0

Awesome service. We'll organized operation.

MIGUEL S. 
Clasificación:
5.0

The guys at the check in were great. Hoqevwr the hound lady who called me the night before my return seemed to have an attitude

Roy B. 
Clasificación:
2.0

My pickup time was 7:00AM. The store did not open until after 8:00AM. No consideration was offered or available.

MICHAEL W. 
Clasificación:
1.0

El cliente no dejó un comentario.

TAYLOR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa B.  |  Overall Experience 
Clasificación:
5.0

It took a long time due to supply chain issues to get hitch but once they did great service. Than you

James K. 
Clasificación:
4.0

El cliente no dejó un comentario.

BENJAMIN S. 
Clasificación:
4.0

This was a repeat rental from this location, and as ALWAYS, it was another GOOD EXPERIENCE! Robert, the associate who handled my return, was AWESOME! He was kind, pleasant, helpful, and is absolutely the reason I keep coming back here. You need to keep folks like Robert around, because he is the kind of person that every service business should be built on! A+++++

William L. 
Clasificación:
5.0

Tammy was absolutely phenomenal! She was efficient, personable and provided me with nothing short of a 5-Star customer service experience.

EUAN M. 
Clasificación:
5.0

Again the same wonderful experience. Very timely check - In. Thank You,

EVELYN C. 
Clasificación:
1.0

How does your doors, your online website, and other uhaul branches all say uhaul on albemarle rd open at 7 am but all 4 of your employees clocked in at 8am not only did I wait at the door since before 7am but so did about 4 other customers

Cendy P.  |  First Impressions 
Clasificación:
3.0

Missing a license plate and wasn't given out moving blankets or dollies that we paid for

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS B. 
Clasificación:
5.0

Appointment time

Roberto R. 
Clasificación:
5.0

The Crew at 6216 Albemarle Rd was so sweet and very helpful

Emmanuella B. 
Clasificación:
3.0

El cliente no dejó un comentario.

thurmon F. 
Clasificación:
4.0

Actually give me the blankets I requested.

Jacob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson F. 
Clasificación:
5.0

U-Haul used to be less expensive. I like U-Haul have always used U-Haul but since we put gas back in I don't understand the $1 per mile. There should be allowed mileage included in rental.

MANYA J. 
Clasificación:
5.0

The windows were really dirty, I asked one of the guys to wash them and he said just use the wiper wash

DARRYL M. 
Clasificación:
5.0

Rahliek and the staff were very helpful an professional. I would definitely rent from them again.

JEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
4.0

Great workers only thing is I wish I was able to drop of the truck and tow dolly at one location so I didn't have to put extra miles on the truck and waste money taking an Uber back to my car

EMMANUEL C. 
Clasificación:
1.0

I never asked for furniture pads yet I was charged for them and was told at checkout AND return that they would be removed from my charges as I never received them and my card would be credited. This never happened and I was charged for equipment that I didn't ask for OR receive.

Chelsey P. 
Clasificación:
5.0

Everyone was great especially young lady who dropped off my U boxes

MAUREEN D. 
Clasificación:
1.0

I reserve a 10x15 storage online and when I got to the facility with my movers the front desk associate said they don't have that side available and tried to blame me for the mistake no one make changes nor requested any changes to the previous reservation. I will never use this company again because they cause me money and the customer service is terrible.

Neysha L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy C. 
Clasificación:
5.0

Free deals

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

wayland G. 
Clasificación:
5.0

Our service was excellent and Raleek was an outstanding!

KIM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan M. 
Clasificación:
5.0

The service was excellent. The assistant manager and counter staff were very friendly and helpful. I plan to rent from this location again.

JEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justice O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEILA E. 
Clasificación:
5.0

They got my son's and my truck mixed up. I reserved a 17 foot and ended up getting a 10 foot and they told me no 17s were available. So needless to say it was a pain to load up twice and make a few trips back and forth

RANDA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AILSA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

colby r.  |  First Impressions 
Clasificación:
4.0

While the girl working was able to handle toe check-ins at the same time, it made for a frustrating experience as a customer as often it was hard to tell which person she was taking to. Have two employees checking people in or do 1 at a time

KALVIN C. 
Clasificación:
1.0

I feel like i was overcharged and do not understand the charges. I never paid over 100.00 for a small truck and never had to pay a holding fee for 160.00 with the same card that Ive had for years. I only had the truck for 3 hours. Never again.

JOSEPH C. 
Clasificación:
5.0

Great customer service!!! When I say great I mean GREATTTTT!!!! Tammi is amazing and very personable!! Thank you Uhaul on Albemarle Road in Charlotte, NC.

ARIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

I would like to thank Rahleek Hargrove for assisting me with my rental transaction. This young man was very professional and accommodating. Thanks again.

WALTER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMANTHA P. 
Clasificación:
4.0

The truck potentially has an alternator problem. It got hard to start during the trip and the charging gauge showed fluctuation between 12 and 14 volts. I had to keep the truck running when I filled it with gas.

WILLIAM M. 
Clasificación:
4.0

Both representatives were friendly however, I was provided incorrect information twice which prolonged my time.

Ebony W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany T. 
Clasificación:
5.0

Very friendly representatives. Fast service.

Barbara M. 
Clasificación:
5.0

I did video checkin

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loi P. 
Clasificación:
5.0

Great service.

ERRON M. 
Clasificación:
5.0

I would like to compliment the girl that rang us up. She was highly professional in feeling with an uncouth guest who didn't want to move his vehicle from the drop off lane. Even after he dismissed her she still kept her composure and told him nicely to move his vehicle until he did. I applaud her patience and professionalism. Just hope she is being appreciated. I wish i knew her name she was a young black female working at 6216 albermarle Rd

Vivian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Defanso N. 
Clasificación:
5.0

Great service and friendly workers.

MICHAEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy G. 
Clasificación:
5.0

Nothen,Nothing, as GOOD as it get,Job well done. No conplants

HENRY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DON Mario J. 
Clasificación:
5.0

AFM needs to step up at a corporate store. 1st truck wipers were shot. Then the truck I rented steering was off due to needing alignment. Level 1s appeared to not being done. Also numerous unmarked damages on trucks

KRISTOPHER G. 
Clasificación:
2.0

I did a virtual check in so I all needed to do after that was go inside to pick up my keys and be on may way. Once i went inside I was informed they did not have the dolly I had already paid for and reserved and additionally they could not find the keys for the truck I reserved. After about 30 mins of them looking for the keys I was given a smaller truck that would not have fit all of my belongings. They attached a trailer to it to make up for the lost space. I do appreciate them accommodating me but moving is already a very stressful experience and added to the stress and made me late for my move.

CHARLOTTE D. 
Clasificación:
5.0

Nada

Larronchez C. 
Clasificación:
4.0

The clerk who assisted me with my checkout went above and beyond and deserves to be recognized. Location somewhat hard to get to, not near major interstate.

JUSTIN K. 
Clasificación:
5.0

Customer service was amazing! My U-Haul rental experience was excellent!

ADAMA T. 
Clasificación:
5.0

The attendant took great care to make sure everything was clean and ready prior to my picking up the rental. I appreciated the customer service.

OLIN J. 
Clasificación:
5.0

I was helped by Nautica who was very knowledgeable, friendly and efficient. There was a small error with the visor in the truck I rented, but overall it worked great. The process of pick up and drop off were seamless. Just hope they get the visor fixed.

KIEARA B. 
Clasificación:
5.0

Rashleed was fantastic, patient, kind, and answeredall my questions very well.

MARK L. 
Clasificación:
2.0

They accused me of not putting the key back.

Clysha W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Regina M. 
Clasificación:
2.0

Poor customer service. I was at the counter checking out and the cashier stops and says I need to call my mother, she gets up and walked away. I had finished the rental part of my transaction but I wanted to purchase some moving supplies, needless to say that didn't take place. I left and went else where to purchase moving supplies. I will NEVER visit this place again.

NASHEIKA G. 
Clasificación:
5.0

Overall a great experience! Great customer service and very clean and organized store.

Jonathan S. 
Clasificación:
5.0

Every one was super friendly and helpful.

ERIC W. 
Clasificación:
5.0

The representative that assisted was great

AUDLEY W. 
Clasificación:
1.0

The first truck had the low tire air pressure light on. The same with the second truck, low tire air pressure. The third truck had a broken driver side sun visor. Don't you service your trucks?

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESIA B. 
Clasificación:
4.0

Equipments worked well

Daniel N. 
Clasificación:
5.0

Personal amable

CHAD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeny M. 
Clasificación:
5.0

From start to finish this rental experience was top notch. Congratulations to all at U-Haul for a job well done.

Robert A. 
Clasificación:
5.0

I appreciated the customer service that I received they were more than willing to accommodate me even though I came in without a reservation I was still able to receive the vehicle that I needed along with the time I needed it to do the job. Thank you U-HAUL😊

GAIL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

VENTINIA H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa L. 
Clasificación:
5.0

Tammy is amazing. She makes you feel welcomed and quotes great prices. Her entire team is very-helpful and professional. Kudos Farm Pond in Charlotte NC.

DINAMARIE M.  |  First Impressions 
Clasificación:
5.0

Very professional Client satisfaction is their priority, all of them When one is busy or.. automatically the other take charge. A good team spirit

ROSALIE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUGUSTIN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fevan T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

william M. 
Clasificación:
5.0

Nothing. Everything went smooth. Thank you

ANTOINETTE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNICA C. 
Clasificación:
5.0

Good recommended to this location Thank you all

AHMED A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilmer M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

JACQUELINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald B. 
Clasificación:
3.0

Staff friendly. Setup took too long. No help at storage facility itself. I wish there was somebody there. It is confusing when you do it for the first time.

Bart S.  |  First Impressions 
Clasificación:
5.0

Unit was clean, facility was very well maintained and most importantly the staff was fabulous. Rental of this unit gave me great peace of mind during a stressful time in my life. A thousand thank yous.

Patricia M.  |  Overall Experience 
Clasificación:
3.0

The staff was always very helpful and easy to work with.

Joyce M.  |  Overall Experience 
Clasificación:
5.0

Good service

Mike Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia B.  |  Overall Experience 
Clasificación:
1.0

My online storage reservation, was not on store reservation. So i didnt get the storage room i reserved

June Doris S.  |  First Impressions 
Clasificación:
1.0

Fraud was committed with my credit card

Jeree S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene W.  |  First Impressions 
Clasificación:
5.0

I rented a 15 foot truck which was almost brand new was in great shape clean no problems got to my destinations and I was supposed to get a free 5 x 5 x 8 storage bin when I got there they didn't have it U-Haul storage measures to ceiling height so you need to be careful about what size you need all other places just go width and length needless to say they didn't have any other places so I had to go somewhere else and rent. But overall a good experience.

Jame B.  |  First Impressions 
Clasificación:
5.0

I rented a uhaui trailer from Los Angeles, CA to Charlotte, NC and had no problems with the trailer (which was pretty costly) and truly appreciated the free storage for 1 month.

Paul E.  |  Overall Experience 
Clasificación:
4.0

Distance to walk with items was very far and there are bricks and uneven flooring that make pushing items on the dolly or pushbcarts difficult because they fall off. Staff at this location is always very helpful. Lillian was amazing and so was Scott I believe he is the manager.

Cicely R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY B.  |  Overall Experience 
Clasificación:
5.0

Great customer service, very helpful.

RACYNDA G.  |  First Impressions 
Clasificación:
3.0

I was handed the map of the storage units and the lady told me, that I'd find it (my storage unit). Very unprofessional. I am already looking for another storage unit facility.

Cynthia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pablo M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donetta d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tana G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathlita K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathlita K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ellen C.  |  First Impressions 
Clasificación:
5.0

The representative who assist me was very pleasant and professional.

AVIS N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy M.  |  Overall Experience 
Clasificación:
4.0

I moved out months before the move out date listed

Shaheed M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

antoinette f.  |  Overall Experience 
Clasificación:
1.0

And I always get a hold of them and needed to call the general manager never could get a hold of him left messages after messages and never phone calls returned and no notification about my stuff being sold before it being sold thing I never called when I called several times and had everything documented

Nicole K.  |  Overall Experience 
Clasificación:
3.0

Never had a problem except trying to call.

Sharon M.  |  Overall Experience 
Clasificación:
4.0

the large door not opening after hours was a bit of an issue and delayed my move costing me more money. All staff were friendly and helpful, but overall the cost of the move and troubles could have been saved by hiring a moving company

Cicely R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDITH M.  |  Overall Experience 
Clasificación:
5.0

Pods were located close to storage unit, staff was helpful in directing me to area. Met unloaders and within 2 hrs pods were unloaded and neatly in my unit. All were helpful and polite.

Gerry G.  |  First Impressions 
Clasificación:
5.0

I had a very positive experience

Joe D.  |  Overall Experience 
Clasificación:
5.0

Martin and the team always good friendly and experienced

James S.  |  Overall Experience 
Clasificación:
5.0

Great

Rachon M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lai L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vannak S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian S.  |  Overall Experience 
Clasificación:
2.0

We had 2 storage units at the same time but at different companies. One at Uhaul and one at a competitor. The other one was better lit, more convenient and not set up to screw us into paying another month. The unit at uhaul was bigger and a little easier to physically access so that was nice. Having to go to the store to cancel is ridiculous especially in the current environment of coronavirus. We will not rent again because of this.

Janalyn N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

claire w.  |  First Impressions 
Clasificación:
2.0

HAD RESERVATION FOR UNIT, COULD NOT BE FOUND. HAD TO ACCEPT $10.00 MORE A MONTH UNIT. WAS TOLD CALL U-HAUL, SHOULD HAVE BEEN ON COSTUMER REPRESENTATIVE TO CORRECT ISSUE.

Tara B.  |  First Impressions 
Clasificación:
5.0

Awesome place. The manager is so great he was so knowledgeable and so smooth and professional. Awesome place for storage and moving. When I move again I will be back.

lavonda a.  |  First Impressions 
Clasificación:
5.0

The staff went above and beyond to help me with my purchase and storage great job U-haul staff

Tyeaste M.  |  First Impressions 
Clasificación:
1.0

Was charged for mileage and gas I didn’t use

DESEAN J.  |  First Impressions 
Clasificación:
5.0

Very clean and facility and staff (Erin) was very helpful and friendly.

Regina M.  |  First Impressions 
Clasificación:
5.0

The representative was very knowledgeable and he explained everything to me. He was polite and answered all my questions with a smile. Awesome job. I always have a great experience when I come here.

Ryan S.  |  First Impressions 
Clasificación:
4.0

Great experience

Lori J. | Reservación
No se han enviado comentarios para esta ubicación.

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