Customer Reviews for U-Haul Moving & Storage Of Farm Pond

7,358 reviews

6216 Albemarle Rd   Charlotte, NC 28212
(@ Farm Pond Ln, Behind Pizza Hut)

(704) 535-0030

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(704) 535-0030

6216 Albemarle Rd
Charlotte, NC 28212
(@ Farm Pond Ln, Behind Pizza Hut)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

erika carson 
Rating:
5.0

Ladies at desk and where super busy yet still made time to help me patiently

Zachary Burkheimer 
Rating:
5.0

Customer did not leave a comment.

Alioune Sarr 
Rating:
5.0

Customer did not leave a comment.

Georgina Reino 
Rating:
1.0

I was told that the auto transport would be available between 12:000pm-2:30pm. We arrived at 1:00pm and it was "out until 1:30". I saw a transport out back (AT3220R) and asked if it was available and was told "it needs service". When I came back at 3:00pm they gave me the same transport (AT3220R) and said "it just needed checked in". So, I drove an extra 65 minutes (30 minutes each way) in total because someone couldn't verify the transport? Extremely irritated and added unexpected driving to my trip as I was picking the transport up on my way thru town, not expecting to have to drive back and forth so I could keep my appointment.

John Shevlin 
Rating:
5.0

Don't forget to roll up all windows because water got on the floor and door from rain or washing it.

Carisa Weeks 
Rating:
5.0

Customer did not leave a comment.

Robert Lee 
Rating:
5.0

Owner and staff were very approachable smart courtesy very good experience.

William Hill  |  First Impressions 
Rating:
1.0

Would not recommend. Terrible customer service. Need to hire more efficient employees. For one he came in 20 minutes late and smelled like weed!! He was so high he couldn’t even open the front door! It took an additional 15 minutes. When i got there he already printed my contract and then couldn’t find the keys to match it he then gave me a new set of keys not updating my contract . The van was returned on Sunday March 10th around 12 pm. However they contacted me over 10 times saying the van was not returned instead of looking at their cameras. The van was returned however since he gave me a different set of keys without changing my contract resulted in them thinking it was not returned. This location is by far the worst

JaBria Hill 
Rating:
4.0

Customer did not leave a comment.

ELLAREE MASSEY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mona Brookins 
Rating:
5.0

Nothing

Natasha Grant-Dean 
Rating:
4.0

Customer did not leave a comment.

Crystal Carpenter 
Rating:
5.0

Customer did not leave a comment.

Harold Queen 
Rating:
1.0

Most of the Staff is completely unprofessional.

Anthony Massey 
Rating:
5.0

Customer did not leave a comment.

Paulette Harris 
Rating:
5.0

Customer did not leave a comment.

Paul Huynh 
Rating:
5.0

Customer did not leave a comment.

venetia littlejohn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine Potts 
Rating:
4.0

My disappointment was the key drop is visible to all customers,I recommend that you do better for the key drop area.

Flomo Kolubah 
Rating:
5.0

Customer did not leave a comment.

KEITH BATTLE 
Rating:
4.0

Customer did not leave a comment.

KEZAIJAH HOUZE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juan troncoso 
Rating:
5.0

Customer did not leave a comment.

Deyson Almaraz 
Rating:
5.0

The women that served me was great. She is awesome. Dez

Dezma McPhail 
Rating:
5.0

Nothing the whole staff has Great customer service skills wonder group of God people that has made my life just completely Awesome in renting me trucks talking with me being completely knowledgeable about the journey of moving..My name is Charline Pough and I only rent at the uhaul at 6216 Albemarle Road the team makes a great difference so l go nowhere else to rent a truck but there .l Love everyone at the uhaul location of Albemarle Road . Thank you guys for all of your support and kindness especially hard work.

charline pough 
Rating:
5.0

All was well & were soooo Please with the two young women that morning ( The Manger & her Helper' they were very polite & professional ' Thank Those Two making our trip worth while "😇

Greg GREEN 
Rating:
5.0

Customer did not leave a comment.

Len Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Joyce Rodgers 
Rating:
5.0

Customer did not leave a comment.

Rolannd Denney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABDOLLAH MOHAMMADI 
Rating:
5.0

Customer did not leave a comment.

ANGEL PETTY 
Rating:
5.0

Customer did not leave a comment.

greory rogers 
Rating:
3.0

Please send me a receipt.

EDWIN CALDERON 
Rating:
1.0

I was given a truck to drive cross-country that had a check engine light that went on and then was given the advice to "continue driving as long as it would." Service was absolutely atrocious and I will never use UHual again. The only person I can speak highly of at the Charlotte location is Lanautica. She was extremely kind and even drove my car up on to the tow bed because I did not feel comfortable doing so. Very friendly with me and other customers who were waiting.

Shannon McGevna 
Rating:
4.0

Better customer service at the front desk

Kenyetta Gill 
Rating:
5.0

Excellent job.

Mekonnen Ahmed 
Rating:
3.0

Customer did not leave a comment.

ERIC WILLIAMS 
Rating:
5.0

KD was excellent. Great Customer Service.

DAWN sANDERS 
Rating:
1.0

My contract was wrote wrong. Delivery address was wrong so therefore cosmetic to go over mileage and then I thought with customer service about it they had the wrong phone number so you can’t even contact me but by email this is pathetic, so what do you think about your service?

Velma Graham 
Rating:
4.0

Customer did not leave a comment.

Sharon Miller 
Rating:
2.0

Had to keep rental longer then expected and called and paid 107.50 and then the following week card was charged 216.87 and didn’t go through because it was locked sent a message through the app to run the card again. And was sent a receipt for non return. Called customer service and was told that the ticket was closed and to call back and speak to regional manager Ty and before I could call the following day and my card was ran twice for 107.78 and 289.78 and when I returned it the following day a charge for an additional 591.78 was trying to be charged to my card I have never experienced were my card is being charged over in over like that I going report it to the North Carolina state attorney general office and corporate if it doesn’t stop

Tera Gordon 
Rating:
5.0

Customer did not leave a comment.

Kristal Wytch  |  First Impressions 
Rating:
5.0

Great Customer Service!!

Alma Cuastle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanette Wheeler 
Rating:
4.0

Select a return location closer to my residence. It was 44 miles to the return location!

Barbara Bullock 
Rating:
5.0

Customer did not leave a comment.

Latonya Williams 
Rating:
4.0

Customer did not leave a comment.

Maurice Appl 
Rating:
5.0

Customer did not leave a comment.

greg BRANNEN 
Rating:
5.0

I don't remember the gentleman's name, but he is excellent at his job. Great customer service skills, always very pleasant and great sense of humor.

Susan Molina 
Rating:
5.0

Great customer service

Dana Bullock 
Rating:
4.0

Customer did not leave a comment.

Kamonte Criswell 
Rating:
5.0

Customer did not leave a comment.

Bria Street  |  First Impressions 
Rating:
5.0

Thank you Chris for your fast, friendly and professional customer service.

Sadie Summers 
Rating:
2.0

The box truck that I rent was not in the location in the lot that the employee told me, after that they found that truck on the service bay with a broken rolling back door. So they switch to another truck again from the service bay, after that I drove the truck I find out that the AC control has been broken, and the truck is out of alignment, pulling heavily to the right, and the check the engine light comes on on the truck. Must the worst the truck's transmission stard sleeping. Finally, the transmission gives up the truck don't move, leave me strand in the middle of the road, in very heavy and dangerous traffic condition. A friend with his truck help me towing the broken U-Haul truck to the corner gas station. This is a night time my son and wife coming to pick me up, so I can make home, the next day I get to the U-Haul office telling them about the situation. Ask them to give another truck, so I can retrieve my cargo from the broken truck, they say that nothing they can do about, the told me to call the U-Haul road emergency service. And I did, they instruct me to return to the Gas station that has been strained with the broken truck, and wait for the U-Haul towing emergency service, so I did, and after many phone calls again and again, the U-Haul towing emergency service, arrived 3 hours later. After spending 3 long hours waiting they arrived, they inspect the truck with the scanner, the scanner shows, codes, telling transmission problems. Before that I have to unload my cargo to my personal van, then they took the broken truck way. U-Haul need to show more respect, for their costumers, I am an old U-Haul costumer very disappointed.

Pedro Lopez 
Rating:
5.0

Customer did not leave a comment.

Dino Dumonjic 
Rating:
4.0

I paid for the van, but upon returning it they changed me 59.16, and when I asked what was the charges for they told me it would be put back on my card if I over paid, ok let’s make it make since because I still don’t understand. But when I rent from Freedom Dr location that has never happened, I pay and I turn the UHaul in when I’m finished there’s never no additional charges, I don’t know maybe it’s just the location

Jovonne Weathers 
Rating:
5.0

Customer did not leave a comment.

Grady Houston 
Rating:
5.0

Thanks your service was 100 %

craig bouie 
Rating:
1.0

When I scheduled access to my U-boxes to unload, the agent confirmed they would be out and ready Saturday by 1pm. My movers showed up at 130 and there were no boxes. The person working said no one would be there to retrieve the u boxes until 3. I had to pay for an extra hour of my movers time because of this location’s mistake. I want to be contacted by Uhaul. I have spent near $10000 with Uhaul for this move and I want to be compensated for this error on Saturday.

Jessica Gates 
Rating:
5.0

Customer did not leave a comment.

Andrea Rankin 
Rating:
5.0

Customer did not leave a comment.

james bartell 
Rating:
3.0

Fixed the moving truck and engine acting like it gonna died , the windows and the rear mirrors kept on moving and out of place when driving. Not safe

Intha Phongsavath 
Rating:
5.0

Great friendly service.

EMERSON HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Matthew Penninger 
Rating:
5.0

I'm so cracked at driving 26 footers lol

Joseph Martinez 
Rating:
5.0

Phenomenal service and even better customer experience; thank you Chris and everyone!

Anthony T 
Rating:
5.0

The gentleman that helped me was very friendly, experienced, good sense of humor and professional

Susan Molina 
Rating:
5.0

I had to move from KY to NC, but in the meantime I had to be in Brazil for 2 months, so we rented a truck, moved all of our stuff to a U-haul storage, left it there for 2 months and went back and did the moving to the new apartment. Everything was excellent, the rental of the first truck, the storage and the rental of the second truck for the moving.

Yago Leal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL GILBERT 
Rating:
4.0

Customer did not leave a comment.

Thomas Lyons  |  Overall Experience 
Rating:
5.0

Nothing!

Tyhesia Morris 
Rating:
5.0

Customer did not leave a comment.

NORMAN HARRISON 
Rating:
5.0

I wanted some moving pads but they didn’t have any at this location. Wasn’t a big deal but they would have come in handy.

Carl Dreher 
Rating:
5.0

Customer did not leave a comment.

Hamzeh Aburumman 
Rating:
3.0

Customer did not leave a comment.

Tim Pittinger 
Rating:
5.0

The staff was awesome thank you everyone

Chrishawna Breeden 
Rating:
5.0

Customer did not leave a comment.

Alton Perry 
Rating:
5.0

Customer did not leave a comment.

Jason Smith 
Rating:
5.0

Customer did not leave a comment.

Matthew Brockington 
Rating:
5.0

Customer did not leave a comment.

Harold Queen 
Rating:
5.0

Customer did not leave a comment.

Sierra Boyd 
Rating:
5.0

Customer did not leave a comment.

HENRY CHEDERAH 
Rating:
5.0

Customer did not leave a comment.

shakeira white  |  First Impressions 
Rating:
5.0

Driving great Thank you

biak thang 
Rating:
5.0

Customer did not leave a comment.

Landrail Davis 
Rating:
3.0

You can ensure to check in the truck once it is returned the same day. Also, ensuring to provide the customer with a receipt in a timely manner world be effective.

Jocelyn Brooks 
Rating:
5.0

I am always impressed with the quality of service at this location. My absolute favorite store to visit for all of my needs.

Dedric Jones 
Rating:
5.0

100% satisfied

FELIX VAZQUEZ 
Rating:
5.0

The General manager Lanautica was very patient and supportive with my family and I. I really appreciate all of her help and support, especially during a difficult time in my life. I wish there were more people like her on this earth.

Anita Johnson  |  Overall Experience 
Rating:
5.0

Great customer services agent.

Harriet Reaves 
Rating:
5.0

Customer did not leave a comment.

Teresa Thrower  |  Overall Experience 
Rating:
4.0

Good customer service

tanisha warren 
Rating:
5.0

Nothing to improve at this location. The staff are very knowledgeable, friendly and the store is very clean and organized. Definitely will come back to this location if I need their services again.

sabrina shealey 
Rating:
5.0

Customer did not leave a comment.

Luis Delgado Gonzalez 
Rating:
5.0

Reserved on line and staff was very helpful when I picked up the truck.

Arthur Parker 
Rating:
5.0

Customer did not leave a comment.

Jairo Perry santos 
Rating:
3.0

The truck itself was not in good condition and needed an oil change. It was very noisy and didn't pick up when you pressed the gas pedal. It smoked the entire time.

CHARISSE BLANGO 
Rating:
1.0

Needs better communication with customers about telling them about auto pay .A customer shouldn’t lose money for when they are moving their items.I got charged for the month and I moved out and I informed them before my due date I was moving out had to pay to cut my lock off

Levenson Morgan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyeaste Mitchell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tasha Lockridge 
Rating:
4.0

Customer did not leave a comment.

samuel howard 
Rating:
3.0

Customer did not leave a comment.

Mary Dodson 
Rating:
5.0

Customer did not leave a comment.

Bruce Jenkins 
Rating:
3.0

While this location offered great counter service, the Uhaul app was frustrating. Picking up and returning the truck were both a frustrating and tedious process. After taking all the required photos of existing damage to the truck and entering several comments, the app crashed! Then, when it was time to return the truck, the app wouldn't pull up. I had to get on their website to complete the return process. Phone customer support was excellent. About maintenance: The truck's windshield was dirty, which made driving a bit dangerous; other than that, it was clean and well-maintained.

Patricia Nosko 
Rating:
5.0

I didnt get a receipt for 9.19. Not sure what that is for. And the gas tank was at 1/4 when I got it but I filled it back to 1/2. So will they reimurse me for gas?

Terrie burris 
Rating:
5.0

Customer did not leave a comment.

Rashawna Logan 
Rating:
4.0

Vehicle was taken care of as best possible by the staff, however the truck had well over 100k miles, the drivers door didn’t close fully so there was wind and noise, the drivers door window handle was missing the knob, drivers armrest was broken. Vehicle was so old it didn’t even have a phone charging port. Trailer straps worked but were extremely frayed.

Thomas Zostant 
Rating:
5.0

This is one of the best, if not the best, U-Haul location that I have ever used. And, that is saying something! I have rented a lot of trucks and always use U-Haul.

Meredith Dolhare 
Rating:
5.0

Customer did not leave a comment.

Julie Pagan 
Rating:
5.0

Customer did not leave a comment.

Carisa weeks 
Rating:
5.0

Customer did not leave a comment.

Vernon Edmunds 
Rating:
4.0

Customer did not leave a comment.

Marc Casanova 
Rating:
1.0

Don't repeatedly charge the customer's card and put them into overdraft with their bank!

Abel Hernandez 
Rating:
5.0

Customer did not leave a comment.

Anthony Black 
Rating:
5.0

Customer did not leave a comment.

AARON THOMAS   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dimetrius sermons  |  First Impressions 
Rating:
5.0

The manager there she is very nice, polite, and helpful thank you for your service

Antoine Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip Saunders  |  Overall Experience 
Rating:
5.0

Great staff

MARY HOPE BELLOW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Stalls  |  First Impressions 
Rating:
5.0

The employees were very friendly and helpful!! 😊

Michael Wampler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Saunders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonna Franklin  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jamie turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaquira Miller  |  Overall Experience 
Rating:
5.0

If I have storage needs in the future

Anita Brissett  |  Overall Experience 
Rating:
4.0

Lanautica is the type of professional you wish you had the pleasure of dealing with at every company. Had a nice experience with U-Haul at Farm Pond, my only reason for leaving is due to moving out of town.

Christian Harkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latalya Hubbard  |  First Impressions 
Rating:
4.0

Thanks to Brittany, all of my immediate needs were met. Thank you. She was understanding and got us what we needed as quickly as possible.

Leonna Franklin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Danny Huntley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Roquemore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL GOODMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMEKA LADSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamel Washington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Avril BLACKSTOCK  |  First Impressions 
Rating:
2.0

I came in to remove the last few things out my storage and the guy working up front (short AA male) was not friendly, or willing to help me at all. I told him I was trying to get into my storage unit and but it said I needed to check in. He was acting as if what I needed was so difficult. After finding out what to do by myself I said “that’s all he had to say” he then replied aggressively “I did say that” I told him I couldn’t clearly understand him because he was talking so low and mumbling. He began to shout “HAVE A GOOD DAY” over and over in a taunting manner. Idk if he wasn’t having a good day or simply doesn’t desire to be an employee anymore…but his attitude was very distasteful!!! I would never rent a storage unit again from here just based on his behavior.

DOMONIQUE DOTSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audry Jones  |  Overall Experience 
Rating:
5.0

I had no problem storing my belongings at this storage. It is ALWAYS clean and well lit. It is the perfect place if you're want your belongings to be safe and clean. It's temperature controlled so your furniture won't be damaged. It's worth it!! If I need it again in the future, I'll definitely use this place.

Kadian Davidson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harold minton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ida Eden  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephanie Kinnion  |  Overall Experience 
Rating:
5.0

I love the storage room bathrooms always clean storage rooms it's self was always clean and cold

MARQUIS YOUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES AGEE  |  Overall Experience 
Rating:
5.0

Brittany was a big help very funny and had a great conversation. I’m glad I picked this location

Chenia Brown  |  First Impressions 
Rating:
5.0

Very smooth transactions. Easy! And a very friendly staff!

TERRY BISSETTE  |  First Impressions 
Rating:
4.0

They took good care of me. Never any attitude. Had a pleasant stay with you guys thank you.

Chemere Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toyia Davis  |  First Impressions 
Rating:
5.0

everything was well excepted the way I plan to see it got to say never new there was storage space inside

NOEL RIVERA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KANIESHA EHI-EROMOSELE  |  Overall Experience 
Rating:
1.0

It was the WORST EXPERIENCE IN MY LIFE AND I WOULD NEVER RECOMMEND UHAUL IN CHARLOTTE to anyone. They were rude unorganized and unprofessional. Sharon Rd and Albemarle Rd are the worst management I ever experienced in my life.

Kareesha Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Curetln  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ricky Price  |  Overall Experience 
Rating:
5.0

Manager and staff are very friendly and understanding ❤️

YAHNIQUE EDWARDS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN EARWOOD  |  First Impressions 
Rating:
2.0

My unit had roaches coming from the unit next unit which is why I moved out..

Antonio Eberhardt-Taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina Withers  |  Overall Experience 
Rating:
5.0

More storage units are needed.

Tim Graf  |  First Impressions 
Rating:
5.0

Great service

Audry Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audry Jones  |  First Impressions 
Rating:
5.0

Everything was above and beyond thank you very much! This became very convenient for me with what I had to do!

TONY SHELTON  |  First Impressions 
Rating:
5.0

Very great customer service. Best U-Haul I’ve done business with.

Dennis Reid  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVELLE Lineberger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Dees  |  First Impressions 
Rating:
5.0

I really like the alarm feature on the unit.

DEBORAH DALTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIN SUMMERLYN  |  Overall Experience 
Rating:
5.0

Staff ALWAYS courteous.

DEBORAH DUERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Floyd  |  First Impressions 
Rating:
5.0

Tammi was very polite and helpful!!

Andrew Collins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hope Vilva  |  Overall Experience 
Rating:
5.0

Everything was great

Sean Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoinette Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOREA PICKENS  |  First Impressions 
Rating:
5.0

Very nice persons who attended Thank you

Lucero Vazquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES COVINGTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SIERRA CARLISLE   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany M Shaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monty Gonzales  |  Overall Experience 
Rating:
5.0

The staff was Amazing very helpful!

KANIESHA EHI-EROMOSELE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DESTINEY ALEXIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAHMOUD EL KORCH  |  First Impressions 
Rating:
5.0

Very nice, professional staff

Anecia Smith  |  First Impressions 
Rating:
5.0

Staff awesome, very thoughtful friendly and no stress free process

DEBORAH DUERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terrance killson  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Wing Kan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE ESPINOSA RIOS  |  Overall Experience 
Rating:
3.0

My reservation was made but when I got there, there was no guarantee a unit would be available. This is a fault of UHaul and not this location from what I was told. Also, make it clear on the contract that blankets should be folded. Disappointed to see it on a sign that had been covered up by movers the whole time.

Christian Harkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillistine Smith  |  First Impressions 
Rating:
5.0

Thank you all for letting me store my items there. I will be back if I need a place, but that will be no time soon. Have a blessed day.

ireathe calloway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Kincheloe  |  First Impressions 
Rating:
4.0

Tammi was THE BEST THE PAST 4YEARS WAS GREAT! I APPRECIATE THE FACT SHE HELPED KEEP IT CLEAN MY THINGS SAFE WHILE I WAS IN & OUT OF STATE AND THE STAFF WAS VERY WELL MANNERED 💪🏿 A1

CONJETHA GREEN  |  Overall Experience 
Rating:
5.0

Loved the facility. Clean well lit. Only complaint I had was the bathrooms never worked. It was convenient if they were working. Otherwise I had a excellent stay! Thanks uhaul team at Farm Pond Charlotte NC!

Crystal Crawford  |  Overall Experience 
Rating:
5.0

Keep up the great customer service

JOANNA BURCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENDRA MCLEOD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Schultz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry George  |  First Impressions 
Rating:
5.0

Very nice staff, super helpful. Very good location, I felt very safe coming and going.

linda kincheloe  |  Overall Experience 
Rating:
5.0

It was convenient and staff was friendly.

Cynthia Baker  |  Overall Experience 
Rating:
5.0

I feel welcome, here. Thank you.

ERIN BLACK  |  First Impressions 
Rating:
4.0

The staff was great very helpful but when y'all say a 5x5 storage unit you should specify that it is also only 4 ft tall and not a full size unit other than that everything was great

James raper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tasha Burgess  |  Online Move In 
Rating:
5.0

Thank you Tammy for all your help!

Jocelyn Locascio  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nicola Toomer   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lacresha Woodard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raqual cloud  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leonna Franklin  |  Overall Experience 
Rating:
3.0

The clerk did not really explain where my storage unit was. I went out the side door like she said bit then I was wondering around .

Christina Withers  |  First Impressions 
Rating:
2.0

I made a reservation, with no notice that the reservation I made may not be fulfilled. When I arrived at the location I received a smaller unit for more money per month. It feels as if I was baited and switched. I attempted to call the location to confirm they had that sized unit only to be routed to corporate who had no idea what they had other than what was online. With no way to call and confirm it is unfair to have customers reserve online and come into the store and be given units that are not what they reserved with no notice and for more money! I've only been told there's nothing anyone can do about it!

Celeste Russell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy Dicola  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ANTHONY SCOTT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lindsey Ryder  |  Overall Experience 
Rating:
5.0

The management team was always helpful with solving any issues I may have had. I would use U-haul self storage again in the future.

CHARLIE ALLEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cheynne ocasio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron Price  |  Overall Experience 
Rating:
5.0

Excellent service and staff

Ernest Kirkpatrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allita Alexander  |  Overall Experience 
Rating:
5.0

The staff was very helpful and pleasant to work with!!!!

Michael Starbuck  |  Overall Experience 
Rating:
1.0

I canceled

Dena Jamison  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Heather Mcvay  |  First Impressions 
Rating:
4.0

Staff very helpful and supportive

CONJETHA GREEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terra Cargill  |  First Impressions 
Rating:
3.0

Because there was no light in the storage unit

Miranda Novoa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alaiyai White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nastassia Goodman  |  Overall Experience 
Rating:
5.0

The The manager and the person at the front desk Show the best customer service that I receive in a long time thank you

MONIQUE HENLEY-SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miranda Novoa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Adamski  |  Overall Experience 
Rating:
5.0

I loved the energy and urgency to help me get my storage unit and packing supplies...Ted & his 2 lovely lady coworkers were awesome and made the process easy.

RHANEL EMORY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natasha Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Endyia Mccree  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin Duke  |  First Impressions 
Rating:
5.0

Miss Tammy was the best..

Tahira Skeeters  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alicia Saunders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEQUETTA Black  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LEVON SIMPKINS  |  Overall Experience 
Rating:
5.0

Tammy helped my family and I have peace of mind while homeless. I cannot thank her and her staff enough. Clean and reliable.

DINAMARIE MOORE  |  Overall Experience 
Rating:
5.0

Both team members in the office were extremely helpful as well as patience with assisting many customers at once. They were polite, respectful and demonstrated excellent service. I wished I was able to their names so I can recommend a raise or a bonus for their great effort as well as their experience dealing several guest in the short amount of time.

Frederick Patton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Niccolas Gadsden  |  First Impressions 
Rating:
5.0

The owner of this Uhaul was a fantastic person! She helped set us up and this was probably the cleanest and nicest kept uhaul location I’ve ever been to. Good job!

CALEB COOK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen Stevenson  |  Overall Experience 
Rating:
5.0

They are very busy most of the time when I call they need more help because sometimes people can't come in they need to talk to someone on the phone but when you go inside they are very helpful and I appreciate that.

Kim Jackson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

julissa Hendricks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE MARTINEZ TOLENTINO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Smith-Lide  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lakesha Seymour-Talford  |  Overall Experience 
Rating:
3.0

Even after I moved out before my bill was due they still charged me. I had to call so they would finally process my move out “request”. Even now after I thought the issue was resolved I now am reviving alter saying I still owe money which I don’t.

Kiara King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Hinton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARGARET RAYE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GUY CARTER  |  Overall Experience 
Rating:
2.0

Want my money back

DAVELLE Lineberger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Hinton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cyntina Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUDY WILLIAMS  |  Overall Experience 
Rating:
2.0

Staff is very rude and unprofessional management included.

PERSEPHONEE HARRISON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Guy Carter  |  Overall Experience 
Rating:
5.0

Place seems clean and all in order

john solomon  |  First Impressions 
Rating:
4.0

The unit smelled like mildew so I did clean it before moving my items in.

Waltriece Moultrie  |  Online Move In 
Rating:
5.0

We had an amazing experience. Tammy went far above and beyond her duties to assist me and my wife with our unit. She was very respectable and knew exactly what to do to assist us with a problem that we were having. She deserves a huge raise because she is just an amazing individual. She represents U-Haul well. Thanks Tammy for the experience.

Andrew Henderson  |  Overall Experience 
Rating:
5.0

Thanks for being there, when I needed you all.

steven robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Branham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana Sapp-Lewis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paulette Harper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teylory Rodríguez  |  First Impressions 
Rating:
5.0

Thank You for helping me get situated. Much Love and Many Blessings ❤️🙏

LINDA MCCLURE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AURORA TSHIONA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eugene Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonna Franklin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cherie Hopkins  |  First Impressions 
Rating:
2.0

The staff besides Tammy at that Albermarle Road UHaul storage were verrryyy inprofessional. One lady yesterday when I was closing out everything was going back and forth with me. Very tacky and unneccessary and I told her that!

TIffany Dawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Stacey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Bowens Lee  |  Overall Experience 
Rating:
1.0

How does your doors, your online website, and other uhaul branches all say uhaul on albemarle rd open at 7 am but all 4 of your employees clocked in at 8am not only did I wait at the door since before 7am but so did about 4 other customers

Cendy Perez  |  First Impressions 
Rating:
1.0

I reserve a 10x15 storage online and when I got to the facility with my movers the front desk associate said they don't have that side available and tried to blame me for the mistake no one make changes nor requested any changes to the previous reservation. I will never use this company again because they cause me money and the customer service is terrible.

Gisselle Cobb  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

colby ryan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Stine  |  First Impressions 
Rating:
4.0

Both representatives were friendly however, I was provided incorrect information twice which prolonged my time.

Ebony Worthey  |  First Impressions 
Rating:
5.0

Tammy is amazing. She makes you feel welcomed and quotes great prices. Her entire team is very-helpful and professional. Kudos Farm Pond in Charlotte NC.

DINAMARIE MOORE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fevan Taye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilmer Madrid  |  Overall Experience 
Rating:
3.0

Staff friendly. Setup took too long. No help at storage facility itself. I wish there was somebody there. It is confusing when you do it for the first time.

Bart Stojowski  |  First Impressions 
Rating:
5.0

Unit was clean, facility was very well maintained and most importantly the staff was fabulous. Rental of this unit gave me great peace of mind during a stressful time in my life. A thousand thank yous.

Patricia McLean  |  Overall Experience 
Rating:
3.0

The staff was always very helpful and easy to work with.

Joyce Mack  |  Overall Experience 
Rating:
5.0

Good service

Mike Zielinski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW WANNER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia Bentzen  |  Overall Experience 
Rating:
1.0

My online storage reservation, was not on store reservation. So i didnt get the storage room i reserved

June Doris Stubbs Boykins  |  First Impressions 
Rating:
1.0

Fraud was committed with my credit card

Jeree Speight  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugene Williams  |  First Impressions 
Rating:
5.0

I rented a 15 foot truck which was almost brand new was in great shape clean no problems got to my destinations and I was supposed to get a free 5 x 5 x 8 storage bin when I got there they didn’t have it U-Haul storage measures to ceiling height so you need to be careful about what size you need all other places just go width and length needless to say they didn’t have any other places so I had to go somewhere else and rent. But overall a good experience.

Jame Burns  |  First Impressions 
Rating:
5.0

I rented a uhaui trailer from Los Angeles, CA to Charlotte, NC and had no problems with the trailer (which was pretty costly) and truly appreciated the free storage for 1 month.

Paul Estopier  |  Overall Experience 
Rating:
4.0

Distance to walk with items was very far and there are bricks and uneven flooring that make pushing items on the dolly or pushbcarts difficult because they fall off. Staff at this location is always very helpful. Lillian was amazing and so was Scott I believe he is the manager.

Cicely Rivers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY BROWN  |  Overall Experience 
Rating:
5.0

Great customer service, very helpful.

RACYNDA GONZALES  |  First Impressions 
Rating:
3.0

I was handed the map of the storage units and the lady told me, that I’d find it (my storage unit). Very unprofessional. I am already looking for another storage unit facility.

Cynthia Bentzen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pablo Moran feliciano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donetta durham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tana Goldsmith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathlita Karnley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathlita Karnley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ellen Chase Gordon  |  First Impressions 
Rating:
5.0

The representative who assist me was very pleasant and professional.

AVIS NASH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy Monroe  |  Overall Experience 
Rating:
4.0

I moved out months before the move out date listed

Shaheed Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antoinette fletcher  |  Overall Experience 
Rating:
1.0

And I always get a hold of them and needed to call the general manager never could get a hold of him left messages after messages and never phone calls returned and no notification about my stuff being sold before it being sold thing I never called when I called several times and had everything documented

Nicole Kovacic  |  Overall Experience 
Rating:
3.0

Never had a problem except trying to call.

Sharon Murphy  |  Overall Experience 
Rating:
4.0

the large door not opening after hours was a bit of an issue and delayed my move costing me more money. All staff were friendly and helpful, but overall the cost of the move and troubles could have been saved by hiring a moving company

Cicely Rivers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector Custodio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDITH MORRIS  |  Overall Experience 
Rating:
5.0

Pods were located close to storage unit, staff was helpful in directing me to area. Met unloaders and within 2 hrs pods were unloaded and neatly in my unit. All were helpful and polite.

Gerry Gray  |  First Impressions 
Rating:
5.0

I had a very positive experience

Joe Desloge  |  Overall Experience 
Rating:
5.0

Martin and the team always good friendly and experienced

James Suddreth  |  Overall Experience 
Rating:
5.0

Great

Rachon Montgomery  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lai Lovan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vannak Suos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Humbird  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector Custodio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian Susser  |  Overall Experience 
Rating:
2.0

We had 2 storage units at the same time but at different companies. One at Uhaul and one at a competitor. The other one was better lit, more convenient and not set up to screw us into paying another month. The unit at uhaul was bigger and a little easier to physically access so that was nice. Having to go to the store to cancel is ridiculous especially in the current environment of coronavirus. We will not rent again because of this.

Janalyn Newchurch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Greenhalgh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Bass  |  Overall Experience 
Rating:
1.0

My stuff was damaged from water due to a roof leak and I asked to use the dumpster and was denied so I had to load it all onto a trailer and pay at the dump to get rid of it.

Shawn Daugherty  |  Overall Experience 
Rating:
3.0

My first experience with your facility was horrible we are from out of town and need assistance dropping off the truck but because we where close to closing y’all wouldn’t even help and then told us we had another day on our truck just to rush us out the door just to find out that it wasn’t true. But the second day I came in for my storage unit the lady that assisted me was awesome but the white lady at the front desk needs retrained on her customer services skills.

LORRAINE PAYNE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONY CHRISTIAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

claire willis  |  First Impressions 
Rating:
2.0

HAD RESERVATION FOR UNIT, COULD NOT BE FOUND. HAD TO ACCEPT $10.00 MORE A MONTH UNIT. WAS TOLD CALL U-HAUL, SHOULD HAVE BEEN ON COSTUMER REPRESENTATIVE TO CORRECT ISSUE.

Tara Baran  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah Jane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deja Hall  |  Overall Experience 
Rating:
2.0

Took excessively long to rent a Storage’s unit an checkin a truck. Rate charged at checkin was wrong, significantly higher than should have been

James Davidson  |  First Impressions 
Rating:
4.0

Great staff, they all deserve a raise.

Alan Brundage  |  Overall Experience 
Rating:
2.0

The owner is very nice but the inconsistent fees and mishaps was my worse experience ever with U-haul. Just not very pleased at all

Rahgie Leland  |  Overall Experience 
Rating:
3.0

Expected for the storage facility to be a code entry instead of open to the public. Very worrisome.

Sarah Jane  |  First Impressions 
Rating:
5.0

Awesome place. The manager is so great he was so knowledgeable and so smooth and professional. Awesome place for storage and moving. When I move again I will be back.

lavonda alexander  |  First Impressions 
Rating:
5.0

The staff went above and beyond to help me with my purchase and storage great job U-haul staff

Tyeaste Mitchell  |  First Impressions 
Rating:
1.0

Was charged for mileage and gas I didn’t use

DESEAN JACKSON  |  First Impressions 
Rating:
5.0

Very nice experience.

DEBRA RHINO  |  Overall Experience 
Rating:
3.0

I think the unit cost way to much, and the neighborhood was horrible, but besides that things were fine.

emmy williams  |  Overall Experience 
Rating:
5.0

Efficient and friendly

linda tate  |  Overall Experience 
Rating:
5.0

Impressed with everything and everyone. As I'm sure you know, moving can be quite stressful, using U-Haul added no stress. Staff was friendly and knowledgeable and equipment trouble free. Thank you!

Alan Brundage  |  First Impressions 
Rating:
5.0

Great job TEAM!!!!!

britt nabinett  |  Overall Experience 
Rating:
5.0

This facility exceeded all our requirements. Very pleased.

ronald sturm  |  Overall Experience 
Rating:
5.0

I would recommend

kesa stewart  |  Overall Experience 
Rating:
1.0

Y’all were so rude

Nataya Hill  |  Overall Experience 
Rating:
5.0

The u box met our needs to move a small amount of household items after we sold our house. Would use them again.

ronald sturm  |  First Impressions 
Rating:
5.0

Great

Hope Coffey  |  Overall Experience 
Rating:
4.0

Units could be larger.

Bertha Stack  |  First Impressions 
Rating:
1.0

My first issue was the customer service when I picked up the truck the attendant was dismissive and not helpful, during moving my boxes were mistreated and caused some of my things to break

Quinn McLeod  |  First Impressions 
Rating:
5.0

Curtis Martin and his staff run a very efficient facility. All aspects worked as advertised, and Mr. Martin and his staff made the task a pleasurable experience.

David Zito  |  Overall Experience 
Rating:
5.0

Excellent service

Barbara Jenkins  |  First Impressions 
Rating:
5.0

Very helpful. Whole staff friendly. Makes your moving experience an ease!

Sephora Bloomfield  |  First Impressions 
Rating:
5.0

This is the only UHaul facility I will ever use!

Charlene Boynton  |  Overall Experience 
Rating:
5.0

Very clean and facility and staff (Erin) was very helpful and friendly.

Regina Moore  |  First Impressions 
Rating:
5.0

The staff was very helpful and the storage was always clean .

Tiffany Shaw  |  Overall Experience 
Rating:
5.0

The facility was clean and well maintained. The staff was excellent and took great care of us each and every visit. One of the best storage and truck rental locations we’ve used.

Cheryl Beth Jacobs  |  Overall Experience 
Rating:
5.0

We were still unloading our rental truck into our storage cubicle at facility closing and lockup time. 2 uhaul staff gentlemen helped us pack the cubicle so we could finish before 7pm closing. BravoUH

David Zito  |  First Impressions 
Rating:
5.0

Mr. Curtis Martin, GM, has been a pleasure to work with on several occasions, the service and personal follow up has made all the difference through some highly stressful moves. Thank you! Joe H

Joe Heisler  |  Overall Experience 
Rating:
5.0

Care about their clients.

mary randall  |  First Impressions 
Rating:
5.0

The representative was very knowledgeable and he explained everything to me. He was polite and answered all my questions with a smile. Awesome job. I always have a great experience when I come here.

Ryan Scott  |  First Impressions 
Rating:
5.0

Closed my storage cubicle, and rented a 5x8 closed trailer yesterday. Both transactions were like clockwork. Andrew Sutton was knowledgeable, friendly, and efficient. He even hooked-up the trailer 4me

David Zito  |  Overall Experience 
Rating:
2.0

I had to move unexpectedly and while packing list my swipe card but had my key. I was moving everything that day and over 6 hrs away. They wouldn’t let me in the building even with my I’d and key.

Kristopher Caputo  |  Overall Experience 
Rating:
5.0

It was best moving experience ever! The people here all went above and beyond. We were new to the area and they made us feel welcome. I will highly recommended them and will definitely use them again!

Robert Lescault  |  Overall Experience 
Rating:
5.0

The only uHaul I will ever use for storage in Charlotte!

Charlene Boynton  |  First Impressions 
Rating:
5.0

The employees were awsom everyone was professional and helpful. The mgr bent over backwards to help us in our delima. We are having a hard time renting a place and it was a releif to not worry.

Robert Lescault  |  First Impressions 
Rating:
5.0

They were professional, friendly and very helpful!

Evelyn Quinones  |  First Impressions 
Rating:
5.0

Courteous staff clean facility and professional

varnell bien'aime  |  Overall Experience 
Rating:
4.0

Great experience

Lori Johnson  |  Reservation 
Rating:
5.0

We had no issues and felt good about my personal items were in a safe storage room

Richard Sharpe  |  Overall Experience 
Rating:
5.0

It was super clean Lot of space Stuffs supper friendly ❤️ Than whot can I said 😶 I love it 😍

arith viridiana  |  Overall Experience 
Rating:
5.0

Special recognition and appreciation of representative "Isis" & manager "Curtis" for their assistance and patience over 2 months regarding 4 trucks and 2 storage unit rentals. True professionals!

debra Scott  |  Overall Experience 
Rating:
5.0

Staff was very courteous and the unit itself was always kept at a perfect temperature inside.

sharlynn pace  |  Overall Experience 
Rating:
5.0

I am satisfied with the service

MELESS WELDEMICHAEL  |  Overall Experience 
Rating:
4.0

Os good

Joel Francisco  |  Overall Experience 
Rating:
1.0

The worst ever!!!!!

valerie varonica  |  Reservation 
Rating:
5.0

Great people

Cassandra Thompson  |  Overall Experience 
Rating:
5.0

Great experience, no complaints

Natasha holmes  |  Reservation 
Rating:
1.0

I Received EXTREMELY Poor Customer Service From Isis ! She Is Very RUDE AND UNPROFESSIONAL !!!!!!!!!!!!!

MS MCCLAIN  |  Overall Experience 
Rating:
3.0

The owner is very nice & helpful. The only reason I said average is because I was charged even though I was supposed to have the first month free.

Ashley Alexander  |  Reservation 
Rating:
4.0

Great location.... Curtis was awesome!!!!

Jane Hollingsworth  |  Overall Experience 
Rating:
5.0

Pleased! Thank you

lea franklin  |  Overall Experience 
Rating:
5.0

Great experience with staff, I have no complaint

Michele Jones  |  Overall Experience 
Rating:
5.0

Great Service!

Kim Malone  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

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