Customer service experience is great. No improvement at this time. Thanks again for helping meYves D.
Customer Reviews for U-Haul Moving & Storage of Farm Pond
Charlotte, NC 28212
(@ Farm Pond Ln)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Verinda F.
El cliente no dejó un comentario.Nicole H.
Wish they have more trucks lol 藍藍藍 they are great I've always us them every time I moved . THANK YOU connie B.
El cliente no dejó un comentario.Majed S.
Everything was fine.Chevaia Alexande A.
El cliente no dejó un comentario.Timothy F.
El cliente no dejó un comentario.Lindsey R. | Overall Experience
El cliente no dejó un comentario.Samantha M.
Easy drop offEmigdio P.
That added coverage when I told them I didn't want it, then I had to wait a call back to dispute itKAMERYNALEXANDRI C.
Everyone was very professional and nice. The one error upon returning the equipment was quickly addressed.Tracie T.
Clean truck after each use and hire more people with great customer service like Aaron Price I give her 5 starsJanice S.
My location was changed twice. It would have been better for the customer had the equipment been moved to a closer location than have the customer travel to a more distant location.David R.
My experience was excellent. She was knowledgeable, efficient, friendly, and very willing to help me !JUDY V.
In and Out no problem, quick and simple.DeBorah W.
El cliente no dejó un comentario.Keyenda W.
The management team was always helpful with solving any issues I may have had. I would use U-haul self storage again in the future.CHARLIE A. | Overall Experience
El cliente no dejó un comentario.cheynne o. | Overall Experience
El cliente no dejó un comentario.Andrea B. | First Impressions
Extraordinario servicio al clienteSHERRY C.
El cliente no dejó un comentario.jasmine S.
Actually cleaning out the vehicles in between uses. The steering wheel was sticky to touch and the dash looked like it was wiped down with an old oil rag. People what to get their money's worth in a service and cleanliness is a feature that assures you are getting a quality service.Amber C.
El cliente no dejó un comentario.michael L.
El cliente no dejó un comentario.DONNA H.
El cliente no dejó un comentario.Chris T.
El cliente no dejó un comentario.Wael L.
El cliente no dejó un comentario.Jamie L.
Don't give equipment away to other customers and improve in your customer service.Savian G.
El cliente no dejó un comentario.Yusuf A.
El cliente no dejó un comentario.Rosa G.
It was a smooth transaction. Everything went well and everyone was friendly. I would use them again and recommend this place.SALINA S.
El cliente no dejó un comentario.brenda S.
The deposit should be returned immediately. The company took it quickly so I expected it back the same way. Customer service was great thoughGabriel V.
Out of the 5 dollies I needed, only 1 was available despite pre-reserving online. I was sent to anothe Uhaul and told I could return the one dolly ( still missing 3) that the other shop had to the original shop. Not true. There were also insufficient furniture pads. I chose the Uhaul location because it is one of the biggest yet they did not have everything nor was I contacted in advance. Why can't one Uhaul get the missing items from another store? Not sure I will use Uhaul again.Kecha L.
El cliente no dejó un comentario.ANTONIO E.
El cliente no dejó un comentario.john-paul L.
El cliente no dejó un comentario.Brenda G.
El cliente no dejó un comentario.Lani D.
The staff was very polite and respectful but the truck provided for my reservation was not in working order. We were given 2 additional trucks before receiving one that was driveable. I reserved a hand truck and moving blanketsâ€" neither were available.Jason S.
Awesome service!!ralphlee T.
I have used them before and they are always helpful and professionalDennis P.
El cliente no dejó un comentario.Gabrielle B.
El cliente no dejó un comentario.Bryan U.
Short staff, need more staff.Dannie K.
El cliente no dejó un comentario.John V.
Don't add a 32.00 up charge after drop offRonnie W.
El cliente no dejó un comentario.Babu B.
The personnel was great with assisting according to how busy they were...Kirk T.
Was forced to this location due to truck not being available at original. Was charged extra for mileage not in original estimation due to pickup location change. Site had zero additional requested items such as moving blankets/dollys. Was told to go ask the original site if they had any additional equipment.Ryan L.
Great serviceURIEL G.
Tammy was great! The images on the mobile check in were a completely different truck, the gas was NOT where it was said it was supposed to be and the back door of the truck was extremely difficult to open and shut.Madeline W.
El cliente no dejó un comentario.Roberta W.
Everything was greatjoy A.
Not a easy process pick up or return. I will never use app again.In addition, charged for fuel and vehicle was 1 mile before empty. I returned van with 26 miles left more gas than I had picking up.Norma S.
El cliente no dejó un comentario.Latasha M.
Friendly, on time customer service.Carolyn G.
Ensure that the vehicle is safe for all driving conditions. The windshield wipers were faulty and it was hard to see while driving in the rain. The inside dash would not light at night and that was also dangerous.SHAKURA W.
El cliente no dejó un comentario.Noah L.
Need better workers they be on the phone talking to their friends instead of helping the customers and they always have an attitude like they dont wanna work bad customer serviceJeffery A.
Everything was late - equipment wasn't ready. My return time was ~45 minutes cut short due to uhaul getting the paperwork finished, but the equipment not prepared.Zachary L.
I drove the vehicle rented 4 miles and was charged for 4 gallon of gasoline. I thought this was excessive and called 5/10/22 to inquire about it. I was told that a manager would have to make any adjustments and one would call me before they closed for the day. Noone ever called me back. It is rude, unprofessional, and poor customer service.Tracey G.
Everything was great and the young lady who set it up was greatEbony G.
El cliente no dejó un comentario.william S.
Ms. Williams is very kind and extremely professional. And I will be back because of that. Thank you for your excellence and superior customer service.Conrad F.
El cliente no dejó un comentario.William R.
El cliente no dejó un comentario.Pamela S.
Extraordinario servicio al clienteAnthony C.
Everything went very smoothly and I had no problems.DAvid C.
El cliente no dejó un comentario.Nasiba A.
El cliente no dejó un comentario.lajordan H.
El cliente no dejó un comentario.Joseph M.
El cliente no dejó un comentario.Ricardo L.
El cliente no dejó un comentario.Destiny B.
Tow dollys were janky, they didn't give us the right amount of moving blankets.Kayla C.
El cliente no dejó un comentario.Harold J.
I was given the wrong truck and Still charge meMaurice M.
Very helpfulTerence A.
El cliente no dejó un comentario.Robert H.
Due to unforeseen circumstances I couldn't return the truck on time and although I've seen hundreds of 26ft trucks, I was told there wasn't another one for the company to use so they penalized. I didn't mind paying for another day but a penalty fee seem like to much.Melvonne B.
Rental was fine. Just the turn signal was out. Mileage was off by one. Also left me with 3/4 of a full tank and was expecting me to return it with a full tank.Juan S.
At first it didn't go so well because apparently someone booked me for a location in Concord with was a terrible mistake on that individual part whom booked me. But I live down the road from the location on Albemarle Rd and being that the mistake was acknowledged by this location they accommodated me within minute of my distressed moment and I for one am tremendously grateful for their help in this mix upWillena M.
The tire on the trailer I rented was bald and nearly flat.Only 5 psi! Almost got me stuck in a back yard. Please check the tires on your equipment. This has happened to me before at this location.James H.
El cliente no dejó un comentario.Judy L.
El cliente no dejó un comentario.BASHEER A.
all goodJOSHUA R.
The agent that assisted me was very kind and professional!CHARISMA M.
Not this timeMONY H.
El cliente no dejó un comentario.Candace M.
Inside seating area was dirty with dead bugs on the dash, dirt on the floor and sticky stuff in the storage areas of the dash. Pictures to show the vehicle damage were pictures of another vehicle ( at least one). Furniture dolly and regular dolly were reserved in advance but they were out of stock. Blankets that were ordered weren't in truck. We had to notice they were missing and go ask for them.Christian A.
El cliente no dejó un comentario.JENNIFER P.
El cliente no dejó un comentario.Kasem A.
Employees do a great job!Tony G.
Dropped at nightjulianne J.
Agents were very pleasant and knowledgeable . GraciasKaren Josephine F.
El cliente no dejó un comentario.Alioune S.
The General Manager Tammy is more than Outstanding!!! She's very professional and knows how to treat customers. The General Manager Tammy was also training a new employee while handling the weekend customers. We need more employees like the General Manager Tammy or perhaps she could become a training Manager for U-haul.Edward W.
El cliente no dejó un comentario.Corey M.
El cliente no dejó un comentario.Charles H.
Very clean, organized, professional, and respectful of my time. Recommend to everyone. Very large selection of equipment as wellBradley L.
El cliente no dejó un comentario.Justin W.
El cliente no dejó un comentario.Timothy O.
El cliente no dejó un comentario.William O.
El cliente no dejó un comentario.Aaron P. | Overall Experience
Excellent service and staffErnest K. | First Impressions
El cliente no dejó un comentario.Allita A. | Overall Experience
The staff was very helpful and pleasant to work with!!!!Michael S. | Overall Experience
I canceledDena J. | Online Move In
El cliente no dejó un comentario.Heather M. | First Impressions
Staff very helpful and supportiveCONJETHA G. | First Impressions
El cliente no dejó un comentario.Terra C. | First Impressions
Because there was no light in the storage unitMiranda N. | Overall Experience
El cliente no dejó un comentario.Alaiyai W. | First Impressions
El cliente no dejó un comentario.Nastassia G. | Overall Experience
The The manager and the person at the front desk Show the best customer service that I receive in a long time thank youMONIQUE H. | First Impressions
El cliente no dejó un comentario.Miranda N. | First Impressions
El cliente no dejó un comentario.Timothy A. | Overall Experience
I loved the energy and urgency to help me get my storage unit and packing supplies...Ted & his 2 lovely lady coworkers were awesome and made the process easy.RHANEL E. | First Impressions
El cliente no dejó un comentario.Natasha W. | Overall Experience
El cliente no dejó un comentario.Endyia M. | First Impressions
El cliente no dejó un comentario.Austin D. | First Impressions
Miss Tammy was the best..Tahira S. | Overall Experience
El cliente no dejó un comentario.Alicia S. | Overall Experience
El cliente no dejó un comentario.JEQUETTA B. | Overall Experience
El cliente no dejó un comentario.LEVON S. | Overall Experience
Tammy helped my family and I have peace of mind while homeless. I cannot thank her and her staff enough. Clean and reliable.DINAMARIE M. | Overall Experience
Both team members in the office were extremely helpful as well as patience with assisting many customers at once. They were polite, respectful and demonstrated excellent service. I wished I was able to their names so I can recommend a raise or a bonus for their great effort as well as their experience dealing several guest in the short amount of time.Frederick P. | First Impressions
El cliente no dejó un comentario.Niccolas G. | First Impressions
The owner of this Uhaul was a fantastic person! She helped set us up and this was probably the cleanest and nicest kept uhaul location I've ever been to. Good job!CALEB C. | First Impressions
El cliente no dejó un comentario.Jacqueline H. | Overall Experience
El cliente no dejó un comentario.Kristen S. | Overall Experience
They are very busy most of the time when I call they need more help because sometimes people can't come in they need to talk to someone on the phone but when you go inside they are very helpful and I appreciate that.Kim J. | First Impressions
El cliente no dejó un comentario.julissa H. | Overall Experience
El cliente no dejó un comentario.JOSE M. | First Impressions
El cliente no dejó un comentario.Barbara S. | First Impressions
El cliente no dejó un comentario.Lakesha S. | Overall Experience
Even after I moved out before my bill was due they still charged me. I had to call so they would finally process my move out "request". Even now after I thought the issue was resolved I now am reviving alter saying I still owe money which I don't.Kiara K. | Overall Experience
El cliente no dejó un comentario.Gwendolyn H. | Overall Experience
El cliente no dejó un comentario.MARGARET R. | First Impressions
El cliente no dejó un comentario.GUY C. | Overall Experience
Want my money backDAVELLE L. | First Impressions
El cliente no dejó un comentario.Gwendolyn H. | First Impressions
El cliente no dejó un comentario.Jermaine H. | First Impressions
El cliente no dejó un comentario.JUDY W. | Overall Experience
Staff is very rude and unprofessional management included.PERSEPHONEE H. | Overall Experience
El cliente no dejó un comentario.Guy C. | Overall Experience
Place seems clean and all in orderjohn s. | First Impressions
The unit smelled like mildew so I did clean it before moving my items in.Waltriece M. | Online Move In
We had an amazing experience. Tammy went far above and beyond her duties to assist me and my wife with our unit. She was very respectable and knew exactly what to do to assist us with a problem that we were having. She deserves a huge raise because she is just an amazing individual. She represents U-Haul well. Thanks Tammy for the experience.Andrew H. | Overall Experience
Thanks for being there, when I needed you all.steven r. | Overall Experience
El cliente no dejó un comentario.Anna B. | First Impressions
El cliente no dejó un comentario.Dana S. | First Impressions
El cliente no dejó un comentario.Paulette H. | Overall Experience
El cliente no dejó un comentario.Teylory R. | First Impressions
Thank You for helping me get situated. Much Love and Many Blessings ❤️LINDA M. | First Impressions
El cliente no dejó un comentario.AURORA T. | First Impressions
El cliente no dejó un comentario.Eugene W. | Overall Experience
El cliente no dejó un comentario.Leonna F. | First Impressions
El cliente no dejó un comentario.Cherie H. | First Impressions
The staff besides Tammy at that Albermarle Road UHaul storage were verrryyy inprofessional. One lady yesterday when I was closing out everything was going back and forth with me. Very tacky and unneccessary and I told her that!TIffany D. | Overall Experience
El cliente no dejó un comentario.Christina S. | Overall Experience
El cliente no dejó un comentario.Lisa B. | Overall Experience
How does your doors, your online website, and other uhaul branches all say uhaul on albemarle rd open at 7 am but all 4 of your employees clocked in at 8am not only did I wait at the door since before 7am but so did about 4 other customersCendy P. | First Impressions
I reserve a 10x15 storage online and when I got to the facility with my movers the front desk associate said they don't have that side available and tried to blame me for the mistake no one make changes nor requested any changes to the previous reservation. I will never use this company again because they cause me money and the customer service is terrible.Gisselle C. | Overall Experience
El cliente no dejó un comentario.colby r. | First Impressions
El cliente no dejó un comentario.Steven S. | First Impressions
Both representatives were friendly however, I was provided incorrect information twice which prolonged my time.Ebony W. | First Impressions
Tammy is amazing. She makes you feel welcomed and quotes great prices. Her entire team is very-helpful and professional. Kudos Farm Pond in Charlotte NC.DINAMARIE M. | First Impressions
El cliente no dejó un comentario.Fevan T. | Overall Experience
El cliente no dejó un comentario.Wilmer M. | Overall Experience
Staff friendly. Setup took too long. No help at storage facility itself. I wish there was somebody there. It is confusing when you do it for the first time.Bart S. | First Impressions
Unit was clean, facility was very well maintained and most importantly the staff was fabulous. Rental of this unit gave me great peace of mind during a stressful time in my life. A thousand thank yous.Patricia M. | Overall Experience
The staff was always very helpful and easy to work with.Joyce M. | Overall Experience
Good serviceMike Z. | First Impressions
El cliente no dejó un comentario.ANDREW W. | First Impressions
El cliente no dejó un comentario.Cynthia B. | Overall Experience
My online storage reservation, was not on store reservation. So i didnt get the storage room i reservedJune Doris S. | First Impressions
Fraud was committed with my credit cardJeree S. | First Impressions
El cliente no dejó un comentario.Eugene W. | First Impressions
I rented a 15 foot truck which was almost brand new was in great shape clean no problems got to my destinations and I was supposed to get a free 5 x 5 x 8 storage bin when I got there they didn't have it U-Haul storage measures to ceiling height so you need to be careful about what size you need all other places just go width and length needless to say they didn't have any other places so I had to go somewhere else and rent. But overall a good experience.Jame B. | First Impressions
I rented a uhaui trailer from Los Angeles, CA to Charlotte, NC and had no problems with the trailer (which was pretty costly) and truly appreciated the free storage for 1 month.Paul E. | Overall Experience
Distance to walk with items was very far and there are bricks and uneven flooring that make pushing items on the dolly or pushbcarts difficult because they fall off. Staff at this location is always very helpful. Lillian was amazing and so was Scott I believe he is the manager.Cicely R. | Overall Experience
El cliente no dejó un comentario.TERRY B. | Overall Experience
Great customer service, very helpful.RACYNDA G. | First Impressions
I was handed the map of the storage units and the lady told me, that I'd find it (my storage unit). Very unprofessional. I am already looking for another storage unit facility.Cynthia B. | First Impressions
El cliente no dejó un comentario.Pablo M. | First Impressions
El cliente no dejó un comentario.Donetta d. | Overall Experience
El cliente no dejó un comentario.Tana G. | Overall Experience
El cliente no dejó un comentario.Nathlita K. | Overall Experience
El cliente no dejó un comentario.Nathlita K. | First Impressions
El cliente no dejó un comentario.Ellen C. | First Impressions
The representative who assist me was very pleasant and professional.AVIS N. | First Impressions
El cliente no dejó un comentario.Tracy M. | Overall Experience
I moved out months before the move out date listedShaheed M. | Overall Experience
El cliente no dejó un comentario.antoinette f. | Overall Experience
And I always get a hold of them and needed to call the general manager never could get a hold of him left messages after messages and never phone calls returned and no notification about my stuff being sold before it being sold thing I never called when I called several times and had everything documentedNicole K. | Overall Experience
Never had a problem except trying to call.Sharon M. | Overall Experience
the large door not opening after hours was a bit of an issue and delayed my move costing me more money. All staff were friendly and helpful, but overall the cost of the move and troubles could have been saved by hiring a moving companyCicely R. | First Impressions
El cliente no dejó un comentario.Hector C. | Overall Experience
El cliente no dejó un comentario.EDITH M. | Overall Experience
Pods were located close to storage unit, staff was helpful in directing me to area. Met unloaders and within 2 hrs pods were unloaded and neatly in my unit. All were helpful and polite.Gerry G. | First Impressions
I had a very positive experienceJoe D. | Overall Experience
Martin and the team always good friendly and experiencedJames S. | Overall Experience
GreatRachon M. | Overall Experience
El cliente no dejó un comentario.Lai L. | Overall Experience
El cliente no dejó un comentario.Vannak S. | Overall Experience
El cliente no dejó un comentario.Jordan H. | Overall Experience
El cliente no dejó un comentario.Anna J. | Overall Experience
El cliente no dejó un comentario.Hector C. | First Impressions
El cliente no dejó un comentario.Ian S. | Overall Experience
We had 2 storage units at the same time but at different companies. One at Uhaul and one at a competitor. The other one was better lit, more convenient and not set up to screw us into paying another month. The unit at uhaul was bigger and a little easier to physically access so that was nice. Having to go to the store to cancel is ridiculous especially in the current environment of coronavirus. We will not rent again because of this.Janalyn N. | Overall Experience
El cliente no dejó un comentario.Julie G. | First Impressions
El cliente no dejó un comentario.Kevin B. | Overall Experience
My stuff was damaged from water due to a roof leak and I asked to use the dumpster and was denied so I had to load it all onto a trailer and pay at the dump to get rid of it.Shawn D. | Overall Experience
My first experience with your facility was horrible we are from out of town and need assistance dropping off the truck but because we where close to closing y'all wouldn't even help and then told us we had another day on our truck just to rush us out the door just to find out that it wasn't true. But the second day I came in for my storage unit the lady that assisted me was awesome but the white lady at the front desk needs retrained on her customer services skills.LORRAINE P. | First Impressions
El cliente no dejó un comentario.TONY C. | First Impressions
El cliente no dejó un comentario.claire w. | First Impressions
HAD RESERVATION FOR UNIT, COULD NOT BE FOUND. HAD TO ACCEPT $10.00 MORE A MONTH UNIT. WAS TOLD CALL U-HAUL, SHOULD HAVE BEEN ON COSTUMER REPRESENTATIVE TO CORRECT ISSUE.Tara B. | First Impressions