Customer Reviews for U-Haul Moving & Storage of Farm Pond

Clasificación:

5.0

I have no complaints whatsoever.

Clasificación:

5.0

Great service and rates. Pick up and drop off was super easy. Early morning hours are a plus!

Clasificación:

1.0

And I always get a hold of them and needed to call the general manager never could get a hold of him left messages after messages and never phone calls returned and no notification about my stuff being sold before it being sold thing I never called when I called several times and had everything documented

Clasificación:

5.0

Curtis martin is always awesome to deal with, I haven't been in there for a while but as soon as I walked in he remembered me even with the mask on. I'm always rushed and a little uneasy when I come in to rent a trailer because i'm going somewhere I don't know with cash to buy a car, and then towing it home. but he always gets me laughing and psyched about my trip. honestly thats the main reason I haven't just bought a trailer. curtis and this location make it so easy to get in and out with what I need there is no reason to own one.

Clasificación:

5.0

NOT A THING ,THANK YOU FOR YOUR SERVER ..

Clasificación:

5.0

People were great!!

Clasificación:

5.0

The two lady was great

Clasificación:

3.0

Truck was dirty inside and out. Windshield was dirty with no windshield washer fluid. Truck ran and performed fine. Trailer in good shape

Clasificación:

3.0

I paid for a dolly beforehand but it wasn't on the truck, so including the tools that were paid for would be great.

Clasificación:

3.0

The truck was available when I needed it. The online check in was good. Had a question, and hold time for customer service was extremely long. Took my entire lunch break and had to hang up without anyone picking up. Called back and still had to hold for a long tim. When I finally was able to pick up the truck, the representatives at this location were unwelcoming and condescending. I had to ask why they were so unfriendly, and was advised “it was early.” Use at your own risk.

Clasificación:

1.0

They could not fulfill my online order. I ordered appliance hand truck, and they said don't have when i saw they said it wasn't the they own U-Haul system working wrong

Clasificación:

5.0

Great customer service. In and out in no time! Super friendly staff.

Clasificación:

3.0

Never had a problem except trying to call.

Clasificación:

5.0

Cecil is awesome. He ensured my vehicle was safe and prepared for pulling the utility trailer. Great guy.

Clasificación:

1.0

Pay back my money you owe me charging me for 24 hrs when it supposed to be 2 hrs

Clasificación:

2.0

You didn't ask me about the truck there was something wrong with the truck I was turning and the truck didn't want to turn so it jerk my arm and it is still hurting I should have got something off, the lady took the and said ok that was it.

Clasificación:

5.0

The staff at this facility is fantastic. God-bless them for the wonderful Attention they pay to detail in trying to save you money.

Clasificación:

5.0

Smooth transaction picking up and return!

Clasificación:

5.0

The CSR who helped me was very friendly and bright. I can't remember her name (long day) but she represented UHaul very well!

Clasificación:

5.0

Improvements? ... Yea... Fix the Computer System Issues...They seem to be EXTREAMLY S----L---O--W-- The people who work there are GREAT... your computer system... not so much...

Clasificación:

1.0

Check proper information before renting out uhaul truck in my name

Clasificación:

5.0

All went well

Clasificación:

1.0

The truck was not fueled when I got it to what was said on the sheet and there was no dolly for the move....they lied about the whole transaction I'm not pleased and I been charged for something I didn't not do!

Clasificación:

2.0

The gentleman who handled my reservation seemed uninterested in doing his job and was a little rude. He finished his candy bar while I waited at the counter for assistance.

Clasificación:

3.0

I did not elect to use the insurance with UHaul. I was charged anyway. I asked why I was charged. They didn't know. Uhaul said they would look into it. I've never heard anything from uhaul. Basically, uhaul took my money and ran.

Clasificación:

1.0

You need to fire your employee Cecil Holloway. He lacks extreme customer service and acted as if he didn't know how to do his job. Very rude individual.

Clasificación:

5.0

All good

Clasificación:

5.0

ND

Clasificación:

5.0

I was satisfied!

Clasificación:

3.0

Use the original reservation with quoted price that includes offered discount.

Clasificación:

4.0

Could have had one more employee working. The one guy working was running from inside to the outside as hard as he could and there was a line waiting.

Clasificación:

5.0

My original reservation was for eastway drive which was terrible, it was not put in as a truck share on the store side so I was not able to get my truck at 8 am per my reservation confirmation. After speaking with the first representative which did not help. I was transferred to a gentleman which helped me find the truck I needed in a nearby location. I will make sure I go to the truck center from now on

Clasificación:

4.0

the large door not opening after hours was a bit of an issue and delayed my move costing me more money. All staff were friendly and helpful, but overall the cost of the move and troubles could have been saved by hiring a moving company

Clasificación:

5.0

Had not used UHaul in years - great experience!

Clasificación:

5.0

Dolly ordered was not available at p/u time and dolly received was in poor condition with torn straps that made the move extra tedious.

Clasificación:

5.0

YALL DONT NEED TO IMPROVE ANYTHING YALL ARE THE BEST IN ALL WAYS THERE IS TO BE.

Clasificación:

5.0

Outstanding/Excellent !!!!!!

Clasificación:

5.0

great staff, customer service oriented.

Clasificación:

5.0

none

Clasificación:

1.0

Robert was very rude throwing my license and his fellow associate.. down right rude all the way around I would not recommend this location to anyone

Clasificación:

5.0

Professional and knowledgeable employees was a plus for me. Very Pleased .

Clasificación:

5.0

Andrew Sutton was awesome. Knowledgeable and professional.

Clasificación:

5.0

The truck was great and worked very well. However the dolly was a mess. The rollers on the back was broken. When I called the store they did not answer. I was very busy moving so I gave up and completed my move. The dolly should not have been given out.

Clasificación:

4.0

I need a receipt for our transaction today. Thanks! RSVP

Clasificación:

3.0

I experienced bad customer service from the two gentlemen working that evening. Usually, good experiences from the ladies but the two gentlemen were off this night.

Clasificación:

5.0

I was check-out with my one way rental return in a friendly and efficient manner. Thanks for the great customer service.

Clasificación:

5.0

Excellent customer service! Staff does a wonderful job

Clasificación:

1.0

The attendant (a white man) was rude and unhelpful. We arrived a few minutes after 7pm closing and his exacts words were "I am off the clock" and could not help us. I understand he had clocked out but no need to act annoyed and be condescending. We just needed a few words to direct us how to use the self help drop off. Total jerk!

Clasificación:

5.0

N/C

Clasificación:

5.0

Great service on pick up and especially on my return.

Clasificación:

5.0

Pods were located close to storage unit, staff was helpful in directing me to area. Met unloaders and within 2 hrs pods were unloaded and neatly in my unit. All were helpful and polite.

Clasificación:

5.0

I had a very positive experience

Clasificación:

5.0

Martin and the team always good friendly and experienced

Clasificación:

5.0

Great

Clasificación:

2.0

We had 2 storage units at the same time but at different companies. One at Uhaul and one at a competitor. The other one was better lit, more convenient and not set up to screw us into paying another month. The unit at uhaul was bigger and a little easier to physically access so that was nice. Having to go to the store to cancel is ridiculous especially in the current environment of coronavirus. We will not rent again because of this.

Clasificación:

1.0

My stuff was damaged from water due to a roof leak and I asked to use the dumpster and was denied so I had to load it all onto a trailer and pay at the dump to get rid of it.

Clasificación:

3.0

My first experience with your facility was horrible we are from out of town and need assistance dropping off the truck but because we where close to closing y'all wouldn't even help and then told us we had another day on our truck just to rush us out the door just to find out that it wasn't true. But the second day I came in for my storage unit the lady that assisted me was awesome but the white lady at the front desk needs retrained on her customer services skills.

Clasificación:

2.0

HAD RESERVATION FOR UNIT, COULD NOT BE FOUND. HAD TO ACCEPT $10.00 MORE A MONTH UNIT. WAS TOLD CALL U-HAUL, SHOULD HAVE BEEN ON COSTUMER REPRESENTATIVE TO CORRECT ISSUE.

Clasificación:

2.0

Took excessively long to rent a Storage's unit an checkin a truck. Rate charged at checkin was wrong, significantly higher than should have been

Clasificación:

4.0

Great staff, they all deserve a raise.

Clasificación:

2.0

The owner is very nice but the inconsistent fees and mishaps was my worse experience ever with U-haul. Just not very pleased at all

Clasificación:

3.0

Expected for the storage facility to be a code entry instead of open to the public. Very worrisome.

Clasificación:

5.0

Awesome place. The manager is so great he was so knowledgeable and so smooth and professional. Awesome place for storage and moving. When I move again I will be back.

Clasificación:

5.0

The staff went above and beyond to help me with my purchase and storage great job U-haul staff

Clasificación:

1.0

Was charged for mileage and gas I didn’t use

Clasificación:

5.0

Very nice experience.

Clasificación:

3.0

I think the unit cost way to much, and the neighborhood was horrible, but besides that things were fine.

Clasificación:

5.0

Efficient and friendly

Clasificación:

5.0

Impressed with everything and everyone. As I'm sure you know, moving can be quite stressful, using U-Haul added no stress. Staff was friendly and knowledgeable and equipment trouble free. ¡Gracias!

Clasificación:

5.0

Great job TEAM!!!!!

Clasificación:

5.0

This facility exceeded all our requirements. Very pleased.

Clasificación:

5.0

I would recommend

Clasificación:

1.0

Y’all were so rude

Clasificación:

5.0

The u box met our needs to move a small amount of household items after we sold our house. Would use them again.

Clasificación:

5.0

Great

Clasificación:

4.0

Units could be larger.

Clasificación:

1.0

My first issue was the customer service when I picked up the truck the attendant was dismissive and not helpful, during moving my boxes were mistreated and caused some of my things to break

Clasificación:

5.0

Curtis Martin and his staff run a very efficient facility. All aspects worked as advertised, and Mr. Martin and his staff made the task a pleasurable experience.

Clasificación:

5.0

Excellent service

Clasificación:

5.0

Very helpful. Whole staff friendly. Makes your moving experience an ease!

Clasificación:

5.0

This is the only UHaul facility I will ever use!

Clasificación:

5.0

Very clean and facility and staff (Erin) was very helpful and friendly.

Clasificación:

5.0

The staff was very helpful and the storage was always clean .

Clasificación:

5.0

The facility was clean and well maintained. The staff was excellent and took great care of us each and every visit. One of the best storage and truck rental locations we've used.

Clasificación:

5.0

We were still unloading our rental truck into our storage cubicle at facility closing and lockup time. 2 uhaul staff gentlemen helped us pack the cubicle so we could finish before 7pm closing. BravoUH

Clasificación:

5.0

Mr. Curtis Martin, GM, has been a pleasure to work with on several occasions, the service and personal follow up has made all the difference through some highly stressful moves. Thank you! Joe H

Clasificación:

5.0

Care about their clients.

Clasificación:

5.0

The representative was very knowledgeable and he explained everything to me. He was polite and answered all my questions with a smile. Awesome job. I always have a great experience when I come here.

Clasificación:

5.0

Closed my storage cubicle, and rented a 5x8 closed trailer yesterday. Both transactions were like clockwork. Andrew Sutton was knowledgeable, friendly, and efficient. He even hooked-up the trailer 4me

Clasificación:

2.0

I had to move unexpectedly and while packing list my swipe card but had my key. I was moving everything that day and over 6 hrs away. They wouldn't let me in the building even with my I'd and key.

Clasificación:

5.0

It was best moving experience ever! The people here all went above and beyond. We were new to the area and they made us feel welcome. I will highly recommended them and will definitely use them again!

Clasificación:

5.0

The only uHaul I will ever use for storage in Charlotte!

Clasificación:

5.0

The employees were awsom everyone was professional and helpful. The mgr bent over backwards to help us in our delima. We are having a hard time renting a place and it was a releif to not worry.

Clasificación:

5.0

They were professional, friendly and very helpful!

Clasificación:

5.0

Courteous staff clean facility and professional

Clasificación:

4.0

Great experience

Clasificación:

5.0

We had no issues and felt good about my personal items were in a safe storage room

Clasificación:

5.0

It was super clean Lot of space Stuffs supper friendly ❤️ Than whot can I said 😶 I love it 😍

Clasificación:

5.0

Special recognition and appreciation of representative "Isis" & manager "Curtis" for their assistance and patience over 2 months regarding 4 trucks and 2 storage unit rentals. True professionals!

Clasificación:

5.0

Staff was very courteous and the unit itself was always kept at a perfect temperature inside.

Clasificación:

5.0

I am satisfied with the service

Clasificación:

4.0

Os good

Clasificación:

1.0

The worst ever!!!!!

Clasificación:

5.0

Great people

Clasificación:

5.0

Great experience, no complaints

Clasificación:

1.0

I Received EXTREMELY Poor Customer Service From Isis ! She Is Very RUDE AND UNPROFESSIONAL !!!!!!!!!!!!!

Clasificación:

3.0

The owner is very nice & helpful. The only reason I said average is because I was charged even though I was supposed to have the first month free.

Clasificación:

4.0

Great location.... Curtis was awesome!!!!

Clasificación:

5.0

Pleased! Thank you

Clasificación:

5.0

Great experience with staff, I have no complaint