Comentarios de los clientes para U-Haul Moving & Storage of Farm Pond

The people were SUPER friendly and helpful. The price was a BARGAIN. 10/10 Absolutely would recommend!

Knew the vehicle we drop was not up to par and made a decision to have it mechanically checked and removed from available inventory

Have a broom available to sweep out the truck if case you forget to bring one.

The latch on the back of the Uhaul was very hard to use and it took us about 10 minutes to get it to latch as it kept getting stuck. Additionally, I went to the Uhaul location on my confirmation to pick up my truck and when I arrived and logged into my Uhaul account I was told I was at the wrong location and had to drive somewhere else 18 minutes away. This was a negative experience and I probably will not use Uhaul again. The woman who checked the truck back in when we returned it was wonderful - that was the only good part of this experience.

This was the third time our pick up location was changed. They did not have all the equipment we had originally requested

They were awesome!

This location is perfect. No charges necessary.

I have always used U-Haul for my moving needs. This location is my favorite, from the time I make my reservation to the time I bring the equipment back I am treated with nothing but courtesy.

Great experience

Trailer was ready to go, u hall team was pleasant and helpful! Trip went well

Received vehicle with low tire warning light on. Stayed on for 3 days I had vehicle. No interior cab light. Truck was clean and was sufficient for our needs.

The truck was clean inside but very dirty outside. The truck did not drive very good. I drive big rigs and they drive better than this truck.

BAD CUSTOMER SERVICE AND RUDENESS

These Folks always do great work

N/A

The local U Haul staff were great.... unfortunately the day I picked up the truck there were computer / IT issues at the corporate office. I chose online check-in and it took nearly 40 minutes to wait until my rental was approved. Eric however was great through my frustrations, and did what he could to help.

The system was down. I had to wait 30mins past my scheduled time. Other local Customers stated that this was something that was ongoing within the system was always down.

Maybe have prices on a sliding scale for those that might not have a credit card or as much money as others/or give senior citizens a discount. The customer service is superb though!

I rented a tow dolly and one of the straps was almost ripped halfway through. That is dangerous. The equipment should probably be better inspected prior to lending it to customers.

1. BETTER FRONT DESK CUSTOMER SERVICE 2. MAINTAIN A CUSTOMER DATABASE SO THAT PREVIOUS CUSTOMERS CAN HAVE A FASTER CHECK OUT WITH LESS HASSLE TO RENT ON THEIR NEXT RENTAL

Employees very nice in helpful

Make sure your employees all wear masks. Not just for the customers health but also for their own. Was around two associates and neither had a mask on.

Staff behind the counter wore no masks. Male clerk at desk was not friendly and used profanity while talking to other female clerk. The van rented had animal hair all over seats and during a global pandemic it's hard to believe that a large corporation like U-Haul doesn't provide better measures to dissenfect equipment that the public will use.

Terrible customer service

The lady who helped us was AMAZING. She was very great.

Everyone at this location was Extremely friendly. They went out of their way to speak and be nice. The first Van smelled of smoke and had ashes in cup holders but was changed to another quickly and with a smile. Great experience.

The service was awesome at this location!

I have moved at least a dozen times in my life. This was the easiest due to the U-Box system and the helpful professional folks at U-Haul both online, on the phone and at the stores. Thank you I am grateful.

We had 2 storage units at the same time but at different companies. One at Uhaul and one at a competitor. The other one was better lit, more convenient and not set up to screw us into paying another month. The unit at uhaul was bigger and a little easier to physically access so that was nice. Having to go to the store to cancel is ridiculous especially in the current environment of coronavirus. We will not rent again because of this.

I love using this location. Always friendly and hospitable. This location isn't the closet but I always use them because of the employees.

The staff was pleasant, quick, and knowledgeable. I would definitely rent from this location again.

Great service!

overall experience went very well, far better than previous visit. truck was very clean. the only issue i had was dealing with Virginia on the 800 #. on hold for a very long time for on-line questions. hopefully i will be able to handle future requests smoothly on-line. thank you very much.

Very efficient and friendly service, both at pick-up and at drop off.

I'm not sure The name of the ladies who helped me one helped me when I went to pick up the truck and another one helped me when I checked out and they were both extremely nice and helpful. Will definitely recommend to family and friends.

HORRIBLE customer service. Charles, who reviews returns of retails, verbally berates customers through condescending tones, insults and an overall angry attitude. Charles called us idiots, raised his voice, and was confrontational to me to the point where people had to intervene. WORST CUSTOMER SERVICE OF MY LIFE. I will avoid using uhaul and specially tell friends and family to avoid this specific location due to the horrendous treatment we received. Completely unprofessional. Absolutely insulting. This man should not be working with customers, period.

Everything was great from coming in to asking questions from being greeted being explained everything In details from treating us with kindness respectfully having patience making us feeling comfortable from as easy as dropping the rental back off again thank you so much

Better customer service upon returning

Excellent quick customer service.

only issue was the drop off site location was very far away and not what I had suggested. I went inside to ask if I could change and they said they couldn't do it but gave me an 800 #. I called that number and they were upset with the pick up location office people saying they should have done it because the people on the phone couldn't. Was quite a hassle.They finally gave me another number to call who helped me

drop box needs to be marked clearer. It's just a slit in the glass, with no markings. Not anything like the pic for dropbox on website.

Make sure you don't give bad equipment out the first time.

Had issue when returning truck - my location was not found even though I confirmed that my phone had location setting turned on. So we weren't able to do that check I , and it was somewhat difficult to find the key drop area. I would suggest that the customer be provided with manual return instructions in case the mobile check-in doesn't work.

Both facilities I picked up and dropped off at were very helpful and professional. I am frustrated with the lack of communication from the representative over the phone that I spoke with. He quoted me at $108 (truck plus dolly with no insurance) but the place I picked up from had me at $150 (I'm guessing truck, dolly, insurance). I ended up going with it, but I just didn't like that that was added without my consent. Also, I was told that I could drop off the truck at any location, but when I went to the one closest to me, they told me I didn't have a reservation with them. They ended up taking it in, but again, the communication between the company and the customer could be a lot better.

very over priced, But overall it was an amazing uhaul experience

What a terrific crew! There were issues with my wiring harness and everyone immediately worked to resolve it as fast as possible. They even called in a supervisor who drove all the way over from another Uhaul store to trouble shoot and then replace my wiring harness. His kindness, wit, and expertise made a stressful experience much easier for me.

Check in was super easy with advanced online check in and great customer service from the three different employees interacted with.

Nothing

No suggestions

Workers need to do a better job (do there job correctly) ,

Carlos was very helpful and professional.

I lost day off packing then lost a day when they dropped it off. Charlotte base was kind and professional. Illinois location was rude.

N/A

Staff was great! From check out , hitching trailer and return.

work with your customers better. got a van used it 20 miles, lost key, charged $160, found 2 days later. still got charged for the 2 days of no use.

This location failed to check all of the customer's information on the contract and I am getting all of that customer's emails and contract-related information!

Try to put plastic up at the register instead of boxes to protect the employees and the customer. That way the customer does not have to throw their ID or credit card to the employee and vise versa.

rented a 6x12 open trailer, it was great except did not have a jack on it for the tongue. Im a pretty strong guy so it was not a big deal to lift it to the hitch but in my opinion a customer shouldnt have to do that.

Very helpful and easy transaction

Easier to identify key drop location

The only suggestions that I can think of is, MAKE SURE YOU DO WHATEVER IT TAKES TO RETAIN THE EMPLOYMENT OF LILIAN (hope I got her name correct), LANAUTICA WILLIAMS and ERIC SEAMAN. I read the reviews before I rented at that location and I was not impressed. I was pressed for time so I gave it a shot. I was sooo glad I did. The customer service from the three of them was amazing. They were polite, fun and very knowledgeable. Know that they are reason I am making the UHAUL Farm Pond on Albermarle Rd my go to rental location

Didn't get my money back for the trailer that I canceled

This location went over and beyond to accommodate me! This staff has excellent customer service! I went to this location on several occasions within a week and every employee was friendly and professional! G

My stuff was damaged from water due to a roof leak and I asked to use the dumpster and was denied so I had to load it all onto a trailer and pay at the dump to get rid of it.

My first experience with your facility was horrible we are from out of town and need assistance dropping off the truck but because we where close to closing y’all wouldn’t even help and then told us we had another day on our truck just to rush us out the door just to find out that it wasn’t true. But the second day I came in for my storage unit the lady that assisted me was awesome but the white lady at the front desk needs retrained on her customer services skills.

HAD RESERVATION FOR UNIT, COULD NOT BE FOUND. HAD TO ACCEPT $10.00 MORE A MONTH UNIT. WAS TOLD CALL U-HAUL, SHOULD HAVE BEEN ON COSTUMER REPRESENTATIVE TO CORRECT ISSUE.

Took excessively long to rent a Storage’s unit an checkin a truck. Rate charged at checkin was wrong, significantly higher than should have been

Great staff, they all deserve a raise.

The owner is very nice but the inconsistent fees and mishaps was my worse experience ever with U-haul. Just not very pleased at all

Expected for the storage facility to be a code entry instead of open to the public. Very worrisome.

Awesome place. The manager is so great he was so knowledgeable and so smooth and professional. Awesome place for storage and moving. When I move again I will be back.

The staff went above and beyond to help me with my purchase and storage great job U-haul staff

Was charged for mileage and gas I didn’t use

Very nice experience.

I think the unit cost way to much, and the neighborhood was horrible, but besides that things were fine.

Efficient and friendly

Impressed with everything and everyone. As I'm sure you know, moving can be quite stressful, using U-Haul added no stress. Staff was friendly and knowledgeable and equipment trouble free. Thank you!

Great job TEAM!!!!!

This facility exceeded all our requirements. Very pleased.

I would recommend

Y’all were so rude

The u box met our needs to move a small amount of household items after we sold our house. Would use them again.

Great

Units could be larger.

My first issue was the customer service when I picked up the truck the attendant was dismissive and not helpful, during moving my boxes were mistreated and caused some of my things to break

Curtis Martin and his staff run a very efficient facility. All aspects worked as advertised, and Mr. Martin and his staff made the task a pleasurable experience.

Excellent service

Very helpful. Whole staff friendly. Makes your moving experience an ease!

This is the only UHaul facility I will ever use!

Very clean and facility and staff (Erin) was very helpful and friendly.

The staff was very helpful and the storage was always clean .

The facility was clean and well maintained. The staff was excellent and took great care of us each and every visit. One of the best storage and truck rental locations we’ve used.

We were still unloading our rental truck into our storage cubicle at facility closing and lockup time. 2 uhaul staff gentlemen helped us pack the cubicle so we could finish before 7pm closing. BravoUH

Mr. Curtis Martin, GM, has been a pleasure to work with on several occasions, the service and personal follow up has made all the difference through some highly stressful moves. Thank you! Joe H

Care about their clients.

The representative was very knowledgeable and he explained everything to me. He was polite and answered all my questions with a smile. Awesome job. I always have a great experience when I come here.

Closed my storage cubicle, and rented a 5x8 closed trailer yesterday. Both transactions were like clockwork. Andrew Sutton was knowledgeable, friendly, and efficient. He even hooked-up the trailer 4me

I had to move unexpectedly and while packing list my swipe card but had my key. I was moving everything that day and over 6 hrs away. They wouldn’t let me in the building even with my I’d and key.

It was best moving experience ever! The people here all went above and beyond. We were new to the area and they made us feel welcome. I will highly recommended them and will definitely use them again!

The only uHaul I will ever use for storage in Charlotte!

The employees were awsom everyone was professional and helpful. The mgr bent over backwards to help us in our delima. We are having a hard time renting a place and it was a releif to not worry.

They were professional, friendly and very helpful!

Courteous staff clean facility and professional

Great experience

We had no issues and felt good about my personal items were in a safe storage room

It was super clean Lot of space Stuffs supper friendly ❤️ Than whot can I said 😶 I love it 😍

Special recognition and appreciation of representative "Isis" & manager "Curtis" for their assistance and patience over 2 months regarding 4 trucks and 2 storage unit rentals. True professionals!

Staff was very courteous and the unit itself was always kept at a perfect temperature inside.

I am satisfied with the service

Os good

The worst ever!!!!!

Great people

Great experience, no complaints

I Received EXTREMELY Poor Customer Service From Isis ! She Is Very RUDE AND UNPROFESSIONAL !!!!!!!!!!!!!

The owner is very nice & helpful. The only reason I said average is because I was charged even though I was supposed to have the first month free.

Great location.... Curtis was awesome!!!!

Pleased! Thank you

Great experience with staff, I have no complaint

Great Service!