Great customer service! Thank you
Brenda M.- Massachusetts MA
- Fall River
- 02723
Customer Reviews for U-Haul Moving & Storage of Fall River
1030 Pleasant St
Fall River,
MA
02723
(Next to Caldeiras Restaurant)
(Next to Caldeiras Restaurant)
Servicios en esta ubicación:
Contáctanos
1030 Pleasant StFall River, MA 02723
(Next to Caldeiras Restaurant)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
- Overall Rating:
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
- Clasificación:
- 4.0
El cliente no dejó un comentario.
Lucien M.- Clasificación:
- 3.0
I received one email stating my charge was $40.77; but they charged $56 to my credit card. When I arrived to drop off the van, the employee was nowhere to be found and when he came in, it wasn't clear that he worked there, I was leary about handing him the keys.
DEANNE O.- Clasificación:
- 3.0
I used a van for 15 miles and was charged $73. when I call to ask for an explanation of why they are charging me an extra 23 dollars they tell me not to deliver the tank with gasoline, I ask if they checked the van and they lie to me saying yes, they lie to me because I took a photo of how I delivered it and no practically no gasoline was used. At the time of handing over the key, it seems that no one bothered to check and make sure that everything is fine because since they already have the card, they later want to steal from the client. Lack of ethics and professionalism, $73 for 15 miles ridiculous
Estefany M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ANNA K.- Clasificación:
- 5.0
Very clean facility, staff extremely helpful. Will definitely recommend to anyone and wouldn't hesitate to use them again in the future.
Judy O. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Robert C.- Clasificación:
- 5.0
Thank you and have a good safe day
JOSE M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MICHAEL B.- Clasificación:
- 4.0
Ensure truck cab does not smell of cigarettes.
KIMBERLYJOY M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Rui Nuno A. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Michael S.- Clasificación:
- 4.0
Staff made up for mix up. Thanks!
STEVEN P. | First Impressions- Clasificación:
- 1.0
El cliente no dejó un comentario.
Krystal G.- Clasificación:
- 5.0
El cliente no dejó un comentario.
EUGENE T.- Clasificación:
- 5.0
The staff was very courteous and professional.
Christine P.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Guy B.- Clasificación:
- 4.0
El cliente no dejó un comentario.
James D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Bradley Z.- Clasificación:
- 4.0
Parking lot cramped with very little customer parking.
Susan C.- Clasificación:
- 5.0
Everything is perfect. Thank you
Henrique B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Joel F.- Clasificación:
- 4.0
El cliente no dejó un comentario.
christine H.- Clasificación:
- 4.0
Got charged a fuel set charge when gas was returned with same amount of gas that vehicle had when I took it.
SIMON A.- Clasificación:
- 4.0
I didn't need the storage unit so I canceled it. Staff was great and helpful.
PATRICIA R. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Ralf E.- Clasificación:
- 5.0
The trailer I received had a tail lamp with some LEDs were burned out. I reported it last time I had used it in the past had not been serviced? Thanks.
Alan M.- Clasificación:
- 2.0
No blankets in the plastic to help keep your personals safe. Asked employee who stated customers shit with them in the truck….
KENDEL T.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MICHAEL R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JONATHAN S.- Clasificación:
- 5.0
I can't remember the name of the female employee who took care of our rental and cashing out but she was extremely helpful and had a great upbeat attitude. Overall very pleasant experience even with the other person I spoke to on the phone. Great Staff
Cory M.- Clasificación:
- 5.0
Trailer had a very low tire due to a nail. After spending two hours on the phone with the alleged-customer service people (who were completely useless), I ended up pulling it 50 miles with a damaged tire.
JOHN F.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Ana D.- Clasificación:
- 2.0
Have the staff actually explain the fees and other charges associated with renting the vehicle. I was under the impression, and was certainly not told otherwise that there would be mileage charges, and fuel charges. I thought the milage was part of the rental fee. I left with a little over a half tank of gas, and came back with a half tank of gas, and was charged $16 for that. $22 for mileage, and then a $20 "rental fee", and then three other fees on top of all that. That should all be explained at the time I put in my reservation, and none of that happened. I was not happy with surprise fees.
PAUL T.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JEFFREY S.- Clasificación:
- 5.0
Great experience
GEZIEL D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Thomas K.- Clasificación:
- 4.0
The workers were very helpful.
DAVID B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
AIYANA M.- Clasificación:
- 2.0
El cliente no dejó un comentario.
HENRY R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ALEXANDER C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
CHRISTOPHER M.- Clasificación:
- 5.0
Keep up the Good work
KEITH A.- Clasificación:
- 5.0
The people that work there are super friendly and helpful.
BRENDA T.- Clasificación:
- 4.0
I received a phone call from Lisa on Thanksgiving. My reservation was downsized. I was upset that this was done on the holiday. However the local staff worked the move out and made it a pleasant experience.
Anne Marie D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Christine S.- Clasificación:
- 5.0
Bueno
Richard R.- Clasificación:
- 5.0
Nada
HENRY R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
KLEVER E.- Clasificación:
- 5.0
Both the check in person and the return person were extremely friendly.
Lisa A.- Clasificación:
- 2.0
El cliente no dejó un comentario.
Michael S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Marco V.- Clasificación:
- 5.0
All good.
Kevin I.- Clasificación:
- 4.0
God job!
Jean P. | Overall Experience- Clasificación:
- 1.0
I had reserved a truck in advance to be here and it wasn't. They checked all stores in the area and told me there was none around. They stuck me in a smaller truck that won't fit all my stuff. I figured let me take this I'm on a time crunch ill come get a second truck. I drive down the street called another location and they had the truck! so I bring this one back to switch to the other store and they give me no paperwork, I call in to confirm I won't be charged because I did not use the truck and some lady was rude and hung up on me.
PAUL D.- Clasificación:
- 5.0
VERY NICE EMPLOYEES AND VERY GOOD SERVICE !!!!! ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘
John S.- Clasificación:
- 5.0
Nothing, they were great.
Ricardo M.- Clasificación:
- 4.0
El cliente no dejó un comentario.
CHRISTOPHER B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JAMES S.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Elena R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
REBECCA S.- Clasificación:
- 5.0
Everyone there has always been very nice and helpful. They were the ones that helped me in a very difficult situation.
Brooks A.- Clasificación:
- 5.0
Nice experience Thanks
ALAN M.- Clasificación:
- 5.0
All was good
Segundo F.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JORGE R.- Clasificación:
- 1.0
My storage unit was full of Feces and urine most of my belongings were thrown out and insurance can’t help me because the manager of U-HAUL told me to use the dumpster so I have no proof of my items very very sad
carolyn o. | Overall Experience- Clasificación:
- 5.0
Easy and efficient registration / pick-up and return process. Good vehicle ability.
Scott C.- Clasificación:
- 5.0
Everything went smoothly. The young ladies were friendly and knowledgeable. The return was seamless. Great job!
Denise B.- Clasificación:
- 5.0
Well done
ALAN M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
RUI N.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Maria A.- Clasificación:
- 3.0
Did not have dolly I ordered and only had 6 furniture blankets and I ordered 12. I really needed the 12 blankets. Other than that they were friendly and the truck was in excellent shape.
Stephen M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ROXANA R.- Clasificación:
- 4.0
I didn't have any complain everything well 💕
Claudia P.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Nadine T.- Clasificación:
- 5.0
The employees were so helpful and pleasant.
Terrence B.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Mark F.- Clasificación:
- 5.0
El cliente no dejó un comentario.
GEBIE S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Melissa A.- Clasificación:
- 5.0
Nothing it was perfect
ROBERT A.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Jason B.- Clasificación:
- 1.0
Truck had a bad shake on the highway, empty Gatorade bottles fell from underneath the dash when I went over my first Speed bump, dolly and blankets were NOT ready when I arrived, had to load them myself, was double charged for the dolly and blankets, called and spoke to someone in customer service at the store. They transferred my call to someone in accounting. That person told me that they can't do anything and thay the store should have done it for me because they can't authorize the refund. They said the money would be refunded and that I would get a phone call confirming it. NO PHONE CALL NO REFUND, I called at 9am and never got a call,very dissapointed and I feel financially taken advantage of due to no fault of my own
EVAN N.- Clasificación:
- 3.0
El cliente no dejó un comentario.
Scott D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Tyler C.- Clasificación:
- 5.0
I loved the customer service that was provided to me and i loved the vehicle. I didn't ask the guy that helped me his name he was adorable. We need more people like him for customers service
Leidimara D.- Clasificación:
- 5.0
Needed to get a storage place very quickly this is very convenient and close to my home.
Judy O. | First Impressions- Clasificación:
- 1.0
was charged for insurance I didn't ask for and an extra day they wouldn't deduct the charges
EDWARD D.- Clasificación:
- 4.0
El cliente no dejó un comentario.
matthew M.- Clasificación:
- 5.0
I was pleasantly surprised by the 10' truck I was given -- it was the newest one on the lot and was in great shape. There was a puddle in the box but Zach at the store was excellent in helping dry it out. Great experience, thank you.
SCOTT F.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Pauline R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Pedro O.- Clasificación:
- 5.0
Both the pick and return we're very easy. Both associates were very helpful and accommodating.would recommend branch to family and friends.
William A.- Clasificación:
- 5.0
Maybe more staff if there is long line of customers waiting.
Idemudia I.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Antonella C.- Clasificación:
- 3.0
Call ahead an make sure pick up times and selection of truck and equipment are correct!! The female employee that was there was extremely understanding and helpful and did all in her power to help us. I unfortunately didn't catch her name.
CHRISTOPHER A.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Maurino I.- Clasificación:
- 5.0
Consistently great service!
DAVID W.- Clasificación:
- 3.0
We dropped the truck off at 5:01. The employees were outside already taking care of other customers and vehicles and refused to help us.
Jill C.- Clasificación:
- 5.0
Don't book rentals so close together I was suppose to pick up my 20ft truck at 10:00 am and the person who rented it before was suppose to return it by 10 and never showed up Uhaul called him he said he would return after 4 so I was stuck with a smaller truck and wasn't able to get all my furniture causing me to loose a very expensive and sentimental piece of furniture
LYNN L.- Clasificación:
- 5.0
It was a wonderful experience and the person at the drop off location was very helpful and very attentive and professional.
Denise F.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Anne V.- Clasificación:
- 5.0
The can of truck was clean except I later found a used face mask and tissue underneath the driver seat. No way to charge cell phone. To use gps. The cigarette lighters were broken. I have to say Everyone was courteous and very busy.
PATRICIA R.- Clasificación:
- 4.0
When we picked up the truck there was only about a quarter tank of gas…..
Ricardo M.- Clasificación:
- 3.0
El cliente no dejó un comentario.
Lucas W.- Clasificación:
- 5.0
El cliente no dejó un comentario.
BRENDA M.- Clasificación:
- 5.0
Keep up the good work
Eric P.- Clasificación:
- 5.0
Kaitlynn was very helpful solving a problem I had with storage. She was friendly and courteous.
Brittany A. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
ROBERT W.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Carl P. | First Impressions- Clasificación:
- 4.0
El cliente no dejó un comentario.
Veronica V. | First ImpressionsServicios adicionales en esta ubicación
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