El cliente no dejó un comentario.patti b. | First Impressions
U-Haul Moving & Storage of Evergreen
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Some of the staff are nice and some are downright hostile. When we checked in, we worked with Jill and she was great then we came back and she was extremely rude to my husband. He was having trouble gaining access and asked for help and she screamed at him, "oh ok! Let me just drop everything and help YOU!" in front of several other customers. We even did electronic check out because we didn't want to go inside. They are also VERY slow with every transaction.Rhian Y. | Overall Experience
Nice staff, helpful. Quick to get in and out.Jason M.
personnel were quite helpful, but the process of checking out was *so* inefficient.PETER F.
El cliente no dejó un comentario.JOHN B.
For a long haul move I would have expected the equipment to be more current. No 12v lacceaory working, brakes were not great, vibration between 50-60 mph. Cab not very clean, loud, sounded like exhaust leaks, headlights not very good for highway driveway.Robbie P.
Great experience, hopefully we aren't moving for a while but, the guy working this morning was very friendly, helpful and we would definitely come back. We dropped off 1/17/21. Morning! Very helpful.William Q.
Great Service!!!!!!!!Mark M.
The price is way too high and there is zero flexibility w people who r struggling. I was about to lose everything and I rented a truck from I guys which means a month free and u guys wouldn't apply it because it had to be a new unit which is horrible because ur loyal customers should be somewhat of a priority.Kristina F. | First Impressions
El cliente no dejó un comentario.Charles K.
El cliente no dejó un comentario.TIMOTHY S.
El cliente no dejó un comentario.ARNOLD H.
The last 2 times I rented a truck without any special equipment, it takes 3 people at the front counter to ring me up and get the truck. I already have a reservation every time but there is always confusion that leads to a long wait time. Why?? My experience with the front counter staff was very frustrating.COLIN M.
Extremely rude Assistant Manager. I would not recommend them.LISA HELLENE G.
El cliente no dejó un comentario.Geoff T.
El cliente no dejó un comentario.RUSSELL K.
El cliente no dejó un comentario.AUDREY H.
El cliente no dejó un comentario.LARRY W.
When the trailer was dropped off the customer service representative said they were unable to help with the complaint about the equipment being broken disappointing they weren't able to help at all.Amber H.
El cliente no dejó un comentario.DENNIS S.
The BEST staff! This Crew is Exceptional and Superior at Service and Performance!MELANIE M.
El cliente no dejó un comentario.DAVID D.
El cliente no dejó un comentario.Audra D.
El cliente no dejó un comentario.JAMES M.
Need to have a truck or two that have studded snow tires (for added cost) that are used up in the mountains during the winter. I could not make it up snow covered hills.VICTOR F.
El cliente no dejó un comentario.RYAN F.
El cliente no dejó un comentario.kamran J.
El cliente no dejó un comentario.Keith E.
They were awesome. Very friendly and quick! Great customer service.Julie S.
Awesome people to work withCraig S.
Awesome people to work withCraig S.
Awesome people to work withCRAIG S.
The storage is good and secure. I have been renting storage since 2016, currently have one unit and added another. The only glitch was the display on the outdoor card reader was inoperable. You couldn't tell if the card had been read, and you were checked in or out. We set off the alarm twice because of that. First time that has ever happened. I hope it is fixed before I have to go back later in the week.ALLEN C. | First Impressions
El cliente no dejó un comentario.Steve L. | First Impressions
El cliente no dejó un comentario.Steven L.
Very polite, professional and friendly staff. The facility was very clean and organized. They whole process was very straight forward and stress free. Keep up the great work!Nicholas H.
El cliente no dejó un comentario.harvey C.
El cliente no dejó un comentario.JERRY WAYNE B.
El cliente no dejó un comentario.BRANDON J.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.LEE B.
Friendly, fast service. Excellent!!LISA O.
I can't express how terrific the staff is here. After a long road trip, I was treated like royalty, and with every contact I've had since. Thank you U-Haul! 5 STARS!!!Stephen C. | Overall Experience
Easy access, easy online payment system, friendly staff and well priced for temp controlled space. We will definitely come back when needed! Tx!JENNIFER B. | Overall Experience
El cliente no dejó un comentario.douglas A.
Everyone was friendly and helpful.LINDA ROCHELLE K.
The cab of the truck was not clean at all. During this time I expected way more. My wife spent 10 minutes wiping it down when I got it home it was so dirtyTroy T.
everything was taken care of quick and easyJames R.
The lights went out on the U-Haul, during a blinding snowstorm, when we were 100 miles out, on our 425-mile journey. We expected more from U-Haul. My wife was following behind me in her car. This could have been a deadly situation.LAWRENCE V.
Could use better tires on vehicles in northern states as there is snow and ice. An all season tire would be better.ken W.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Elton G.
Everything worked out perfectly and Kimberly was excellent to work with. She was very helpful and explained all the details necessary for my rental,thank-you.Dale N.
Nothing, thank you.TIMOTHY T.
This dealer is always excellent! Why do I have to drive miles to pick up one way trucks when local dealers have plenty of trucks available???Herb C.
El cliente no dejó un comentario.DAVID V.
El cliente no dejó un comentario.MARSHA L.
The online 24/7 pick up & drop off never worked. had problems both ways. I called an after hours # and was directed to put the keys in the night drop box (which I did), and that it would be checked in the following morning. Keep in mind I dropped it off early. The next evening (around 6pm) I received a call from Uhaul asking about the keys for the truck I had rented. I was obviously irritated. I still have not received a receipt or confirmation call or email of this transaction being finalized. This is horrible business.GREGORY D.
El cliente no dejó un comentario.SHAHNAZ A.
First off manager is the best. However the lady that checked us in for truck was gruff. Guy assisting with truck trailer fantasticCINDY YOUNG M.
El cliente no dejó un comentario.ANDREA G.
A large dealership and no one wanted to talk to you, just said you are free to go and didn't look at our records or anything and then we were blocked in with a trailer they were cleaning and had to wait a few minutes plus it was raining and not a good experience.WILLIAM T.
El cliente no dejó un comentario.MICHAEL J O.
El cliente no dejó un comentario.ILENE H.
El cliente no dejó un comentario.Dallas K.
El cliente no dejó un comentario.Robert V.
El cliente no dejó un comentario.Zachariah K. | First Impressions
Cleanest facility I have dealt with. Would suggest you pro-rate the dates left on the month if days are left in the month. You pro rate when we rent. If I need storage again I will most likely find one that pro-rates when i no longer need it.Gregg J. | Overall Experience
Long wait to get trailer. Over 30 minutes waiting.Dean K.
The supervisor was having a very harried afternoon when I got there and was splitting her attention between three customers. I wasn't in a total rush, so it was ok that she took care of what she needed to do, plus she helped me on a change of cost between when I booked and when she drew up the contract. Because of the weather conditions when I was getting ready to leave, she also gave me a couple of extra days since I was alone on a drive across the country. I ended up needing that time and truly appreciated the flexibility.Kim C.
El cliente no dejó un comentario.MARVIN B.
El cliente no dejó un comentario.Harald H.
They suckDawn E.
I had a great experience!!Pamela H.
El cliente no dejó un comentario.William R.
I was charged for blankets but I did not use them. I returned them intact.JOHN K.
El cliente no dejó un comentario.Lisa B.
El cliente no dejó un comentario.ELLEN S.
While the 4'x4'x8' enclosed trailer was more or less â€œbroomâ€ clean, the inside corners were all dirty, and there stones and debris on the outside surfaces around the fenders. Could have been cleaner.DOUGLAS F.
El cliente no dejó un comentario.KYLE ALLAN C.
The staff at this location are solid. Very committed to helping and friendly. Jill especially. She is gold. Willing to work through difficulties to get everything right. And she knows her stuff.ANDREW R.
Great service, very friendly and fast. Highly recommendCOLBY C.
Only one person working the counter with some individual in front doing some inventory or something. I had to interrupt to ask if someone else could help me. The answer was no but she worked with me while the individual in front of me looked through his inventory list. The lady was very nice but someone like the manager should be able to help.STEVE Y.
El cliente no dejó un comentario.LANE L.
Customer service helped fixed an issue I had with friendly service and resolved it. Good service thereLADEAN M.
Third time I have dropped off there and they are excellent. David the yard Guy is especially welcoming and helpfulHerb C.
El cliente no dejó un comentario.ANNE LOUISE S.
El cliente no dejó un comentario.John W. | First Impressions
El cliente no dejó un comentario.ARIA B.
A pleasure doing business here.Kevin D. | Overall Experience
This coming from a 67 year old person who has a 68 year old wife with a surpressed immune system. Pickup was in Kalispell MT were COVID-19 cases were going up each day, and none of the service techs that hook up the equipment was wearing a mask. Original pickup location was changed to this larger facility, as I usually select smaller dealership for pickup as they don't deal with the larger public volume as this one does!Ines V.
Everyone was helpful and willing to go the extra to help make a problem we had go well; easy to rent from this location in an emergency.PAUL S.
El cliente no dejó un comentario.kathy T.
El cliente no dejó un comentario.kathy T.
Everything went well. No problems thank goodness. Pulling a trailer in Montana with NO spare provided is nerve racking to say the least. Told if you have tire problems you call your road side assistance number. No cell service for 60 mile stretch. Good luck on calling for help!!!! Would not use u-haul again on that trip unless spare is provided...Orren R.
Great service before, during and after 6x12 rental by Brian, Kyle, Tom? Korbal, Jill and Kimi! Orig told furniture pads could not be deleted at time of pick up, but all was corrected at final check in. Thanks, Jim and Suzanne 10/18/20James B.
El cliente no dejó un comentario.JOSHUA H.
El cliente no dejó un comentario.mark F.
We had a problem with the roll-up door -- our fault / a shift during travel, not anything related to U-Haul -- and they helped us resolve it. We really appreciated the help!Richard E.
My step dad dropped this off for me and from the beginning the guy was extremely rude!! My step dad told him that he didn't need to be an asshole and in front of my 16 year old daughter, he threatened my step dad and told him that he would beat the shit out of him. This is a place of business and how so unprofessional, it makes me sick! I wish I had his name and I'll make site to get it!Orrion F.
El cliente no dejó un comentario.jeremy F.
Personnel were great and very Covid aware. ThanksTERRANCE D.
El cliente no dejó un comentario.Linda B.
The equipment was clean and in good condition but a few hours into our 2500 mile trip, we realized that one tire was extremely low. We stopped to fill the tire and discovered that all 6 tires were low by at least 25psi. We filled them all and had no issues with them for the rest of our rental. The Kalispell location should have insured that all tires had correct amount of air before releasing the truck.Todd S.
Staff and facility are greatSCOTT L. | Overall Experience
El cliente no dejó un comentario.ARON K.
El cliente no dejó un comentario.Korbyn B.
Everything was perfect.Jim S.
Great experience as always.James R.
Excellent experience. I will do it again in the future.VALERIE PAULETTE J.
El cliente no dejó un comentario.Jillian H. | Overall Experience
Appreciated the security and temp regulation! Great job. Thank youmeagan m. | Overall Experience
NOT HAPPY!! NOT at all crazy about the trailer and tire issues and few other things we had the entire way from PA To MT super disappointed !!!! and not happy at all that there was no storage available in the size we needed, my suv is full and still full, we had to leave a few items there outside the storage and pray no one takes them. Your mainline of communications SUCKS! and no one got the messages from your calling center at 2:30 am and the the next morning when we call as we had been told they would make sure the store received the message and they would call us asap :( NO ONE CALLED!.I called again and finally someone from the actual store picked up. NOT HAPPY WITH UHAUL AT ALL!!!! The ppl in the facility were very nice . THATS it.Bill J. | First Impressions
I always had issues with Uhaul in the past, but this operation was excellent. Good employees.Timothy N. | Overall Experience
Often the bay doors were locked when we'd try to get in so we'd have to get them to open the doors. It was super annoying. The alarm going off if you were in there for any prolonged period was ridiculous.Shannon C. | Overall Experience
I do not have a complaint with the facility, itself, or any of the staff. My complaint is 100% with the ridiculous reservation that was assured to me, but when I arrived, I was informed that the reservation is not an actual reservation, but it places you on a waiting list! I tried to call, but never received an answer...and was sent directly to the national number. I had driven from NYC to Kalispell, and had to find another place to store my things. REALLY NOT COOL.Angela H. | Overall Experience
El cliente no dejó un comentario.LAURIE O. | Overall Experience
Wonderful staff! Wishing that I wasn't moving away else I'd keep using them.Jonathon D. | Overall Experience
The store-front/office was crawling with customers when I arrived. Every employee I encountered over the phone and in person were accommodating in every way. They were knowledgeable, helpful and nice. When I was there in person, I noticed how well they prioritized customers. For example, one gentleman helped me and I'm fairly certain he is not assigned to work in the office. The way I saw it, he observed how many customers were at the front desk and came in from somewhere in back to help out. He wasn't as quick navigating the computer as the women who are in the office all the time. He was pleasant and patient and persistent but a regular office worker came along to take over before he could complete my reservation. The best thing was that he didn't get nervous or crabby; he just plugged along, giving a lot of effort, and kept a pleasant tone. I witnessed impressive teamwork and positive attitudes. I could tell the employees like each other, are happy working with each other, and are good at tag-teaming to get the job done; at least that's how they seemed in front of me, Both the hiring process and training program appear thorough and must be working as intended (either that OR an excellent labor pool exists at this location). The inside office offers every moving supply you can possibly need. The coolest, most helpful feature for me was the model unit(s) inside so a renter can experience the exact size of available units. Supplying customers with identification cards for authorized users is a nice addition for security; I have yet to experience how it works and the implementation. Importantly, the outside facility is well-designed to account for excellent water run-off. This is convenient location and egress is much safer now with the traffic light. The only improvement I can think of is the toll-free number. The menu options could be made a little more clear; I found myself frustrated with figuring out what number to select a few times.Mary G. | First Impressions
Go here firstDUSTIN B. | Overall Experience
El cliente no dejó un comentario.ERIK WILLIAM L. | Overall Experience
New, in great shape, secure.Leon W. | Overall Experience
SIMPLY THE BEST UHAUL DEALERSHIP I HAVE EVER ENCOUNTERED!!! AMAZING and restored my faith in this chain, which I had previously lost all hope for.Mike H. | First Impressions
Need more outside lights for unloading and loadingMatthew H. | Overall Experience
El cliente no dejó un comentario.sara p. | Overall Experience
Every questioned we had was answered, and we got a complete walk through! Jill was an absolute superstar!Chandler P. | First Impressions
Seen so many uhaul's on our 2000 mile trip I lost count. UHAUL is definitely the way to go!Carla D. | First Impressions
El cliente no dejó un comentario.Paul f. | First Impressions
El cliente no dejó un comentario.Stephanie S. | Overall Experience
Felt safe going there during off hours, facility was very secure and cleanElizabeth W. | Overall Experience
El cliente no dejó un comentario.KIM W. | Overall Experience
Awesome staff, very nice people would rate 10+ stars if I could!Christine M. | Overall Experience
The facility was spotless and well maintained and the staff was exceptional. Very personable and professional which was refreshing!Wayne A. | Overall Experience
El cliente no dejó un comentario.Erik L. | First Impressions
El cliente no dejó un comentario.Bruce H. | Overall Experience
Wish more stores where like this one!Christine M. | First Impressions
Outstanding Customer Service.. I have used Uhaul all over the country.. this location was by far the BEST!VERONICA Z. | Overall Experience
El cliente no dejó un comentario.Ted H. | Overall Experience
Everytime I come here and rent from them they are all so friendly and helpful. I will not go any where else for my u-haul and storage needs. They are all truly so helpful and kind and I highly recommend them.Loni M. | Overall Experience
Jill was extremely professional, personable and helpful! She took the time to work with me on my truck rate and thoroughly explained my storage options, including a personal tour of the indoor storage facilities. I could not have been more happy with the service provided.Wayne A. | First Impressions
Great place, people friendly and helpful. Would definitely recommend.Ronald P. | Overall Experience
Very customer friendlySmoky G. | First Impressions
Everyone is friendly and helpful! Highly highly recommend! The units are nice, clean and you can feel comfortable storing your possessions here!Jessica E. | First Impressions
Very helpful and kind! Awesome experience after being tired from a two day trip of a move!Jessica E. | First Impressions
Thanks Kimi.jon t. | Overall Experience
Whitfird was very kind and helpful 😁Andrea W. | First Impressions
I was treated very well, Thank youLoretta N. | First Impressions
Everything was just greatBrandon S. | Overall Experience
I was happy with u haulSilvia J. | Overall Experience
There are two reasons I wouldn't recommend this facility to a friend: 1. It is very difficult to get someone on the phone 2. They charged my credit card for an additional month's rent.derek h. | Overall Experience
my association with you was by long distance and I was actually not in your facility. My caretaker took care of moving the items into storage and my family moving them out. Emails and phone.Joan G. | Overall Experience
Facility is huge and clean. Location easy to get to. Both ladies very efficientJO LINDA M. | First Impressions
Side large door seldom worked. Otherwise nice.Janet K. | Overall Experience
The staff, primarily Kim ,Mother's manager and the other desk person were extremely helpful. Unfortunately they need a lot more help.Joan E. | First Impressions
Great placeMichael R. | Overall Experience
Clean, gave me what I needed, and great people.Jeremiah J. | Overall Experience
Nice facility, good storage unitsDarin H. | First Impressions
This U-Haul is a well-organized operation. I appreciate one month of storage at no charge after renting a U-Haul trailer to move my office.Leo K. | First Impressions
Highly recommendedJoe G. | Overall Experience
I have utilized U Haul many times moving my children in and out of college apartments and storing their belongings. This UnHaul was the best I have ever experienced. Give the manager a raise!Daniel S. | Overall Experience
very secure and cleanCHRIS M. | Overall Experience
Super friendly helpful staff thanksStephnie V. | First Impressions
The person helping me was more than patient with me. There was mix up in the size of the storage unit on my part, and the man was very kind and helpful.karen z. | First Impressions
The workers here we're very friendly and my unit was very safe and clean.thank u U-Haul....David E. | Overall Experience
Easy and convienient location. Very clean and safe storage builidng. Price is very reasonable for the added benefit of inside climate control. I definitely recommend UHaul storage!Tammy S. | Overall Experience
Brand new truck, clean.Emily D. | First Impressions
Please fix the broken floor strip along the bottom of the automatica cargo entry on the west facing door near our storage (1050). It has been broken for at least two months and impedes use.Tracy S. | Overall Experience
It was on the higher end of the price range for a storage unit in the valley but it was worth it. Being indoors and secure was a huge plus. Also the carts were a huge convenience.Kelsey G. | Overall Experience
Both people that showed me around the girl at the counter were helpful and polite.Brent E. | First Impressions
They were great to work withLarry H. | Overall Experience
best uhaul I have been inJohn L. | First Impressions
The facility was fantastic and I really appreciated having the carts available to help with moving things in and out of the storage unit!Emily H. | Overall Experience
They were very helpful at all times, particularly the manager.Lisa B. | Overall Experience
Michelle was great. Nice young lady. Should make an excellent managerGregg J. | First Impressions
Very helpful and friendly staff, any issues we had were always resolved quickly and professionallyrachel b. | Overall Experience
Given Montana's dry climate it was very nice to have a climate controlled environment for our wood furniture and household items.david s. | Overall Experience
this facility always goes the extra mile.Robert W. | Overall Experience
Should prorate at check-out. Expensive. Staff not overly friendly.Lynn Marie A. | Overall Experience
Very friendly and great service. Kim was great to deal and talk to. Thank you for everything. KarinKarin M. | Overall Experience
The manager I believe his name is Zac. was wonderful to work with. Excellent choice for a manager. Polite, respectful and very good to work with.kelli o. | Overall Experience
I canceled my storage service at the end of February and have still been getting bills and letters that I’m late and I’ve talk to him twice about it and still not taken care of.Coleen F. | Overall Experience
Only reason i rate it below average is because i was charged for two months plus late fees even though i did get it refunded eventually zach havens did not close out my unit. Kim did.leon s. | Overall Experience
The very best haul facility that I have been to.JAMES L. | Overall Experience
Helpful and drama free. I took advantage of the free month in conjunction with a truck rental. That is a nice perk; thank you.Tim G. | First Impressions
I can't say enough good things about the Evergreen facility. The whole property, inside and outside units are clean and the lighting is superb. The staff is friendly and very helpful. 5-Stars *****Jeff D. | Overall Experience
Staff was great to work with, VERY helpful and indoor climate controlled storage was great. Great facility and great people!Pete B. | Overall Experience
staff were rude, manger promised certain options and failed to do so. Crappy experience for sure. Will not recommend to others anymore.luke f. | First Impressions
Great customer service.Allp E. | Overall Experience
CoolioBob H. | Overall Experience
Zack and the team at U-Haul of Evergreen were Great! Due to a recent move to the Kalispell area, I had the opportunity to interact with the staff many times - each time was excellent. I Recommend!Jim C. | Overall Experience
Awesome facility and staff!Dottie G. | Overall Experience
Saul Goodman!!!Bob H. | Overall Experience
I have no otger commentsJeri H. | Overall Experience
Zach and his team were always most helpful! We loved the facility!Kay O. | Overall Experience
The inability to close out the account upsets me. I had closed the account in person approximately 2-3 weeks ago. I was informed that it was closed at that time.Harold S. | Overall Experience
Your facility was excellent for my needs. My one issue, which is not a very big issue, was that often when I visited, the garage doors were not turned on. This was a tad inconvenient, but do able.Jennifer M. | Overall Experience
Great staff very helpful and friendly! The storage prices are a little higher than other places but uhaul units a very cleanByron D. | Overall Experience
Evergreen U-Haul is a great facility with very accommodating staff. The inside and outside storage units are nice, clean and secure. Carts are provided to help move your gear.Jeff D. | Reservación
Friendly staff always went above and beyond for us! We appreciated their help throughout our time using the UHaul storage facilities. Would definitely use this facility again!BREANNE P. | Overall Experience
Amy, the maintenance worker was especially friendly and helpful. I appreciated her help and thoughtfulness. A few times the lights went out when I was working in the units but came on if I moved.cheryl m. | Overall Experience
The manger of this store is a crook and an unreal liar. I will be filing a formal complaint with corporate and contacting my lawyer.Heather K. | Overall Experience
Great service.Ted H. | Reservación
The facility and staff were excellent - however, it took 2 phone calls and an on-site visit to correct my account to show that I had in fact closed out my storage site.vicki b. | Overall Experience
Very informative patient and friendlyMichelle C. | Reservación
We drove a 26 foot U Haul from Glendive to Kalispell MT in one day. The air conditioning and cruise control worked great. It ran perfectly even in the 100 degree weather.CAROL O. | Reservación
I highly recommend this facility for their helpfulness and efficiency.Brian M. | Overall Experience
I rented a storage space along with multiple trucks in the past couple months & the experience has been incredible. The staff have always been helpful & accommodating.Christopher M. | Overall Experience
I love you all God bless you all and thank you for working with me and being patient.Joshua J. | Overall Experience
Superb facility and customer service!BILL R. | Overall Experience
Heated units, security cards so no one can get in but you, heavy secure doors on the outside of the building, lots of parking, 24hr access, friendly knowledgable staff secure clean units 100%win!crystal p. | Overall Experience
I would have appreciated being offered a 2-Ubox trailer rather than having to make two roundtrips. I did not realize it was an option.Erik R. | Overall Experience
I left the storage facility on May 26th I waited for a half an hour to check out and Zack told me that he would do it later as he was too busy. They are still billing me for their incompetencestacee c. | Overall Experience
Everyone that works here is great.Thomas L. | Overall Experience
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