Customer Reviews for U-Haul Moving & Storage of Evergreen

3,174 comentarios

1150 US Hwy 2 E   Kalispell, MT 59901

(406) 752-2218

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(406) 752-2218

1150 US Hwy 2 E
Kalispell, MT 59901

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Zachary F. 
Clasificación:
5.0

The two employees at the front desk were exceptionally helpful. Attempted to drop off the car dolly at Columbia Falls U-Haul and was not allowed, even though I was told this would be possible. The folks at the Evergreen store were even helpful in resolving that situation, they went beyond my expectation.

Nir R. 
Clasificación:
5.0

Great customer service. Very patient with each customer.

Karol C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

Very professional staff

riel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

Great employee's and excellent service.

RONALD A. 
Clasificación:
5.0

Used to be the worst location. I am blown away at the level of service offered and the friendliness and the friciency and no tricks. No hidden fees or trying to get me. Thank you!!

jared S. 
Clasificación:
5.0

Staff is very helpful and provide excellent service!

Deborah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thea R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUN D. 
Clasificación:
3.0

Sat for a couple of mins before getting out toi find one worker sitting in a truck browsing through his phone. Then proceeded to help someone else when they pulled up. I also delivered equipment 2 days early and got a call the day after it was supposed to be returned asking when I was going to return it. I literally used to work for Uhaul and would check inventory every day I came in and return the vehicles or trailers that were discovered on my inventory check. These guys don't know how to do their job. I took top 4 months in a row out of 100 dealers years ago. This was sad. pathetic. If you want me to hire me to be a manager here. Contact me and I can make this place run better.

Robert M. 
Clasificación:
5.0

At times long line with one person attending to customers...

bob s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max V. 
Clasificación:
5.0

Very Satisfied!!!

bob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gino C. 
Clasificación:
2.0

I told the counter clerk that I would be returning the truck on Wednesday, he said no problem. And told me it would be an additional day's expense. He was not honest. It cost me the additional day's rent and a $50. fee.

Raymond C. 
Clasificación:
4.0

I can always get a short term rental when I need it. I like that. The service is usually very fast and efficient. I like the facility and the layout and the convenience of being able to return the equipment after hours. My one request is that you implement an appearance/dress code for your employees. I'm of the older generation and having a young girl complete my transaction with 25 pieces of metal hanging off of her face and tattoos on top of that is just unappealing. Gracias

Glen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mathew G. 
Clasificación:
5.0

Good people work there. Very helpful and quick to get us in and out.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl H. 
Clasificación:
5.0

Nothing. Everyone was professional, courteous, knowledgeable. Wait time was reasonable.

STEVE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
3.0

They charged us something we are not sure what it was for as it appeared in my credit card. At the end of the day this experience was a nightmare and we will never use uhaul again. This cost is additional $700 due to uhaul's negligence and thank our lucky stars we did not have a blow out on the mountain roads which would have been life threatening.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gavin P. 
Clasificación:
3.0

This was the worst UHaul truck I have ever driven. The steering wheel would not come down far enough to be comfortable. I drove 1600 miles in an uncomfortable position. My hands hurt. The steering wheel was sticky and there was some liquid dried onto the middle headrest. I told the guy I would need extra days with the truck and he blew me off causing the people on the other end to have a problem. What a mess!

Carl H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND B. 
Clasificación:
5.0

Confirm mileage. Contract out mileage was different than actual odometer mileage.

Steven A. 
Clasificación:
5.0

All of the staff were very friendly, and helped me get in and out very quickly.

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

The staff was extremely helpful. Nice large facility which was easy to navigate with a truck and trailer.

Michael D. 
Clasificación:
3.0

Business process is poor. Sales person tried to add extra cart and blankets that are wired into the truck. That same equipment stole about 4 ft.² of space from me in packing out the truck. And the text reminding me to check the truck for any defects or else I accepted it as being defect free upon leaving lot arriving hours after I left the lot was not very useful.

Richard H. 
Clasificación:
5.0

Extremely amazing customer service upon return!! Highly recommend this location!!

Melissa H. 
Clasificación:
4.0

The truck was clean but looked like it had been through an accident. There were scratches and x's all over the truck. We also felt it might need new shocks.

rhona M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan P. 
Clasificación:
5.0

great customer service. the young man who hooked the trailer up was amazing.

Suzanne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOWELL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin S. 
Clasificación:
5.0

Control de velocidad de crucero

James Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

It was a great experience. Staff very friendly. Hook up in 2 minutes for the trailer. Glad I asked about check in after hours. Just slipped it off ourselves and parked where he said to leave it. Was a great option.

Lorraine S. 
Clasificación:
5.0

Very good service at the lot and inside as well. Kudos to Dennis.

Raymond V. 
Clasificación:
5.0

GREAT STAFF!!

Gregory W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
4.0

Everyone was curious and helpful. Our only problem was the gas tank which had less in it than what we were told. The correction was made with no problem........

sue T. 
Clasificación:
5.0

Nothing it was great

steve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

Quick and easy pick up. Everyone was great

CHRISTOPHER C. 
Clasificación:
5.0

Everything was fine and the employees were friendly.

Nathan D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary A. 
Clasificación:
3.0

Listen to the customer I asked for a 2 day rental and I was only put down for 1 day so I got called the next day telling me I needed to bring it back until I explained what I wanted.

ANGELINA J. 
Clasificación:
4.0

Like most businesses right now, they are under staffed. But they were efficient and what we needed was there.

Roy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie A A. 
Clasificación:
4.0

SELL MOVING BLANKETS

Deborah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher K. 
Clasificación:
2.0

Fix the loading bay doors.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
1.0

When I arrived I was given an instructions to meet a U-Haul employee outside next to the truck and car trailer. The guy gave me the keys and seemed to be in a rush to move on to the next client. The employee did not state anything about walking around the truck, nor did he give any instructions about how to properly use the car trailer. I had to ask him to do so. When I entered into the truck I noticed that the fuel was below the level initially indicated by the U-Haul employee. I entered into the U-Haul store and notified a very helpful girl regarding this detail, which she accommodated and notated. I then left the facility and began driving the U-Haul home. What I noticed was that the steering wheel had to be at the 10:00 position in order to drive straight. The alignment was clearly off. Additionally there were lights on the trailer that were out. While driving home I called the U-Haul location back and notified an employee. He stated that they had had a couple of their trucks in to the shop, and we're unable to fix this.I asked him to notate this in our account, and he stated that he was the manager and would remember our conversation. I was not satisfied with the answer, and I had my wife call later and asked to have a U-Haul employee notate this on our account. The employee was rude to my wife and stated that this was something we should have noted on our walk around. It should be noted that poor alignment isn't something that you note on a walk around. Additionally, we were never instructed to do a walk around.I could hear the employee aggressively reprimanding my wife over the phone. It was 4:30 on the weekend and the employee stated they were the only one there and did not have time to notate it on our account. The employee eventually did so reluctantly. My 1200 Mile Drive was uneventful, but it was evident that due to the poor alignment that I got significantly worse gas mileage during a time of record high gas prices. I was not pleased. I can't imagine that Uhaul would have been willing to compensate me for the increase gas costs, and so I did not argue the point. This is my third interaction with u-haul, and the only time I have had an issue. The receiving facility was excellent.

Davis B. 
Clasificación:
1.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

Customer service is beyond excellent, needed my truck for 2 extra days and had no problem granting it for me. Been dealing with this one for about 1 year and have had no problems or qualms with them. Full 5 stars.

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin M. 
Clasificación:
5.0

I have never seen a Uhaul so organized, clean, and functioning like a happy team.

Timothy Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIM H. 
Clasificación:
4.0

Please have more people there at the location to help check vehicles in. I talked with the individual checking in vehicles, stated for me to leave the keys in the door and he would check the vehicle in soon. Stated that he would send me an e receipt, nothing as of yet.

Terrill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob H. 
Clasificación:
4.0

El cliente no dejó un comentario.

John P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary O. 
Clasificación:
3.0

The trailer looked as though it had been pulled through a muddy field. The inside had mud tracked all in it. I refused to accept the trailor until the inside was cleaned, which they did. They still did noting to the exterior

Walter W. 
Clasificación:
4.0

El cliente no dejó un comentario.

marlene C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie H. 
Clasificación:
5.0

I rented a truck two times on this local move. I'd had previous bad experiences with U-Haul so I was a little nervous. This location is run seamlessly, though. Friendly, helpful staff. Clean, well-maintained vehicles. Ready on time. Store was well-stocked and had everything I could have needed. ¡Gracias!

Rebecca M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff N. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
4.0

Thank you for your help

WILLIAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russ B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald W. 
Clasificación:
4.0

El cliente no dejó un comentario.

HARDY W. 
Clasificación:
3.0

They forgot packing blankets and were very, very slow...but the trailer was nice.

Jesse A. 
Clasificación:
5.0

This visit was good, Quick service an orderly rental,

ROBERT M. 
Clasificación:
1.0

If the equipment is unavailable, you should probably call sooner than 5 minutes before the pickup time, and you probably shouldn't charge customers for days they can't even use the equipment because it wasn't available during the time it was requested. This was a truly horrible customer service experience. The first person we dealt with was exceptionally rude and unhelpful, and the issue only got resolved because I called customer service.

Tibet S. 
Clasificación:
5.0

Give them Quinn's phone number, 406 545 2595. She is a customer service star and fixes problems with zero fuss. Also hire an IT expert to make your website actually work. A complete nightmare it is trying to get anything done there. My reservation was badly screwed up. Couldn't do a thing with it online. Quinn fixed it. My drop off point was changed. Couldn't do a thing with it online. Quinn fixed it. Give Quinn a raise.

Milo L. 
Clasificación:
5.0

The entire staff was friendly, accommodating and fun…

chris p.  |  First Impressions 
Clasificación:
5.0

Everyone was so helpful and attentive. The facility was clean and well lit and the temperature was controlled. Thanks to the whole crew.

Judith L.  |  Overall Experience 
Clasificación:
5.0

Amazing! I didn't expect a COVERED area to unload our household belongings. I also do not remember the staff names, but they were incredibly helpful.

KEITH A.  |  First Impressions 
Clasificación:
5.0

I have had several storage lockers in various parts of the country in the past. The evergreen facility is by far the cleanest, most convenient facility I have ever utilized. The courtesy and expertise of the staff members at the evergreen facility is unsurpassed in my book.

Steven S.  |  First Impressions 
Clasificación:
5.0

Kimmy and the staff was great David the one in Helena was great hard worker in fact every one was 100 percent the best I have ever worked with thank you and God bless you all thank you Katie starks.

Karie S.  |  Overall Experience 
Clasificación:
5.0

Dominic, the manager, has been particularly helpful. Great place.

DAVID H.  |  First Impressions 
Clasificación:
3.0

I got the wrong size unit witch was my fault but over all happy with it

Allison C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H.  |  First Impressions 
Clasificación:
5.0

Choosing UHaul for our storage needs was a great decision. Knowing our belongings were always safe gave us peace of mind. If we ever need to utilize a storage facility again, without a doubt it will be UHaul! Thank you!!!

Michele B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADEN P.  |  First Impressions 
Clasificación:
5.0

Super easy from setup all the way to cancelling my unit. No complaints, everyone was helpful if I needed assistance and I never had issues getting to my unit when needed.

Samuel H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah F.  |  Online Move In 
Clasificación:
4.0

I have just moved all my belongings from storage after being there fir 2 1/2 years. Completely dry, looked perfect. I was super impressed.

Joan E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shy D.  |  Overall Experience 
Clasificación:
5.0

Miss Kimmy and her family was great they helped me to better my self and to do better at my job.

Karie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

karen g.  |  First Impressions 
Clasificación:
5.0

The staff was always very friendly and very professional. The facility was very well kept, never had an issue when I went there. I will definitely use their storage facility again in the future

brian s.  |  Overall Experience 
Clasificación:
5.0

Everyone who works there is very friendly and helpful.

RANDY S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Beverly M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lionel C.  |  First Impressions 
Clasificación:
5.0

Great employees . Always helpful

Robert O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debby S.  |  Overall Experience 
Clasificación:
5.0

Thanks for all the extra help and friendliness. :)

Shelly T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shayla P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Jennifer H.  |  First Impressions 
Clasificación:
5.0

If we needed space or a vehicle to move items, we would return.. The staff and premises are great!!! THANKS....

BUD L.  |  Overall Experience 
Clasificación:
5.0

I chose U-Haul primarily for the safety and security features. When I was moving out of my first apartment, I was moving a lot of stuff at night after dark and as a single female, I felt nervous using a storage facility that was not lit, visible from a main road, or had unit security. At U-Haul, I definitely paid more than other places, but I always felt safe. My only qualm with U-Haul was the recent rent increase this year (which I totally understand in this valley but I am an educator! I don't make a lot of money!) especially since there had not been any tent increases in the past 2 or 3 years that I had been renting. otherwise, would definitely rent again and recommend to friends.

Barbara O.  |  Overall Experience 
Clasificación:
5.0

Dominic the manager was very helpful and had great customer service. All the employees were friendly and helpful.

JACQUELYN A.  |  Overall Experience 
Clasificación:
5.0

I have say Excellent stories at U-Haul I recommend them to friends and family and son keep a good work out I think you guys are number one that’s why I say excellent staff Verifiedcustomers

jeri b.  |  First Impressions 
Clasificación:
5.0

Normally I don't get a decent service from most storage facilities, but amazing job staff was Curious an very outgoing in a professionalized way. Great job keep it guys

joshua s.  |  First Impressions 
Clasificación:
5.0

Great customer service very friendly every time we go in

Jaime L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jason z.  |  Overall Experience 
Clasificación:
4.0

Facilities are well maintained and well managed. They were available whenever we needed help and I always felt welcomed and well taken care of. The unit itself was clean and well lit. They have a great security system that makes you feel secure and safe. Their prices are a little steep, but overall a great experience.

Mandy R.  |  Overall Experience 
Clasificación:
5.0

The staff were always super helpful and very pleasant to work with.

JESSE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID N.  |  Overall Experience 
Clasificación:
5.0

The staff at Kalispell were amazing and so helpful

MATHEW A.  |  First Impressions 
Clasificación:
2.0

Rates are a little higher than local spots and this was the only choice I had. Always an issue with my card not working or the box not taking my pin- I set off the alarm almost every time even when staff helped. Staff was friendly yes but almost always so un professional. Don't acknowledge the customer always sitting on the desks and having better conversations with each other than being timely helpful. It was a little bit of a frustrating experience

Charli C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS G.  |  Overall Experience 
Clasificación:
3.0

Customer service was great; guy who helped me was very nice but scary vagrant population in and out was sketchy

Michelle F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD F.  |  Overall Experience 
Clasificación:
5.0

David was very helpful. Should be employee of the month. Great job to all.

DANIEL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDER S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIN H.  |  First Impressions 
Clasificación:
5.0

Very clean and well maintained facility. The staff was very helpful.

Stuart S.  |  Overall Experience 
Clasificación:
2.0

I rented a unit because they were unable to secure a moving truck. I'm so discussed with U-Haul and the bait and switch they pulled. I have already paid over $5000.00 to U-Haul for trucks and storage. The whole situation has been my worst nightmare ever! I hate U-Haul and the way they treated seniors like me!

Karin W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin C.  |  Overall Experience 
Clasificación:
4.0

Great facility with easy access at my convenience. The carts that are available are a great asset for loading and unloading.

PHILIP B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDER S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy D.  |  Overall Experience 
Clasificación:
5.0

Staff at his location was professional, courteous and helpful….

Mark R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danette W.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael R.  |  Overall Experience 
Clasificación:
4.0

The lady in charge gave poor customer service. She did not acknowledge customers arriving. Not even a nod. The line was growing and I asked if there was someone else who could help. There was another employee cleaning the floor and shelves. She said no he was not qualified. After another customer moved up she then called the other employee to help. I stepped up. It was handled rudely on her part.

Mary M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanie K.  |  Overall Experience 
Clasificación:
2.0

I needed a unit for a month as I moved from another state. I was unable to move into my house on the scheduled day, two days behind schedule. So I couldn't get my belongings out of the unit on time. They charged me a late few and another months rent for being a little late, though no fault of my own. Just felt it was unfair, keep in mind that when I rented the unit the girl at the desk was going to give me the first month free, but I told her I only needed it for a month and it would be unfair to u haul if I didn't pay something.

Jeffery H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Norma G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly S.  |  Overall Experience 
Clasificación:
2.0

If you reserve and pay for a unit online its a waste of time you save no time at all you take the money and do not reserve the unit and all the information you provided is lost and you have to start over in person after waiting in a line for 20+ minutes

Jason L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rick b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer A.  |  Overall Experience 
Clasificación:
5.0

I have done several things with this u-haul. Everything has been done with professionalism. I would recommend this u-haul!

KIM W.  |  Overall Experience 
Clasificación:
5.0

They were very helpful words cannot express . They found a solution to a big problem I was having and saved the day.. yes I would use them every time and I will brag about that location forever. Kyle is the Manager at that facility he was amazing. Thanks for everything . God bless u-haul and those who work so hard for their customers . Thanks again Tanya

TANYA D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tracy D.  |  First Impressions 
Clasificación:
4.0

Rent is alittle high for what it is but besides that it was top tier.

Trace W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan C.  |  Online Move In 
Clasificación:
5.0

Rented unit online super easy Didn’t have to talk to 1 person

Kyle W.  |  Online Move In 
Clasificación:
5.0

Very friendly and helpful staff.

Tammy L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie D.  |  First Impressions 
Clasificación:
4.0

During this time.. I appreciate this staff being there and working... kudos to them working and doing a good job

KIM W.  |  First Impressions 
Clasificación:
5.0

Kimi was so helpful 😊

Robert G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carrolyn e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim M.  |  First Impressions 
Clasificación:
4.0

Staff was friendly and helpful. A little ,more instruction on the process of entering and exiting the storage would have been helpful. Had to change locations getting into the storage because of closing hours and didn't know that I had to recode myself in since I changed doors.

PHILIP B.  |  First Impressions 
Clasificación:
2.0

I had reserved the largest room available two weeks prior to arrival. I moved my entire house from Houston Texas to this facility, a total of 2100 miles. I arrived and when I checked in I was told that the room was not available despite me having the reservation email.

Michael B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard S.  |  Online Move In 
Clasificación:
5.0

The storage unit I had reserved was not available, however the staff was very helpful by getting me the next biggest size.

John M.  |  First Impressions 
Clasificación:
4.0

Very responsive and affordable

Marcus W.  |  Overall Experience 
Clasificación:
5.0

I moved my storage to this location because they were so great ! The location is amazing and safe.

Angela H.  |  First Impressions 
Clasificación:
3.0

I haven't moved out yet.

Quinton R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D.  |  First Impressions 
Clasificación:
3.0

On-site the employees were friendly and helpful but it’s very obvious that the facility is grossly understaffed and no one ever answers the phone.

Dana B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M.  |  First Impressions 
Clasificación:
5.0

We got lost in the facility. Called on a convenient phone and received immediate help. Facility very clean.

Mary M.  |  First Impressions 
Clasificación:
1.0

Goat rope

DANIEL JOSEPH B.  |  First Impressions 
Clasificación:
3.0

The move on process was very confusing and unclear. Not communicated to me at all, and then there was no lock in my unit once I opened it. I had to go back to the front desk and wait 5 minutes just to tell them that because they wouldn't answer when I called from the unit. They gave me a lock promptly but it was just an inconvenience all together. Once I got moved in and figured out all the steps to go into the building everything was fine.

Lindsey S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie D.  |  Online Move In 
Clasificación:
5.0

The Manager is doing a great job!

WILLIAM KELLY H.  |  First Impressions 
Clasificación:
4.0

I got my 5x5 for free. I rented it getting the 1st month free. I only needed it for a month? How does that work? I did reserve a pick-up for a Saturday to move my contents. The day before, I was told they didn't have one available. That's a fairly big over-site, one I hope this u-haul will work on to correct. I know a lot has to do with their computer program nationwide. The people here were very nice, helpful and friendly. Overall everything was great.

Eve E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary Z.  |  Overall Experience 
Clasificación:
5.0

Everyone at the facility was helpful.

Mark R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni P.  |  Online Move In 
Clasificación:
5.0

Thank you Kimi for a quick and wonderful experience.

Cyndi C.  |  First Impressions 
Clasificación:
3.0

Definitely love how safe and secure the unit is. However, I wasn’t really explained how the check in/out works etc and even though the website said I’d get a free disc lock with unit but ended up buying one.

Johnathan D.  |  Online Move In 
Clasificación:
3.0

Disappointed to see staff not wearing masks. Although it is no longer a state mandate, protecting your employees and customers should be a priority of your business until everyone in Montana who wants a vaccine can get vaccinated. Staff unwilling to walk me down to look a the units for rent.

debra m.  |  First Impressions 
Clasificación:
5.0

Staff always helpful good customer service

Diana D.  |  Overall Experience 
Clasificación:
5.0

Really easy process. Loved the convenient carts and the car pull in. Had some trouble figuring out how to sign in but eventually did. Seems super clean and secure. Really good price. Helpful staff.

Devyn Gabriella C.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

patti b.  |  First Impressions