Customer Reviews for U-Haul Moving & Storage of Evergreen

2720 comentarios

1150 US Hwy 2 E   Kalispell, MT 59901

(406) 752-2218

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(406) 752-2218

1150 US Hwy 2 E
Kalispell, MT 59901

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The Lady who checked us out was very knowledgeable and on the ball. The Young man who checked us in was very polite but needed a little knowledge. Great experience all around.

STEPHEN CHRISTOP B. 
Clasificación:
3.0

El cliente no dejó un comentario.

George L. 
Clasificación:
5.0

Called the location and they didn't have anything, went online and got a reservation... The floor of the cargo space was wet, we figured it was cleaner.

Chris D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G.  |  First Impressions 
Clasificación:
4.0

Vehicle was ready to go when I arrived, although I was directed to a second location from the initial reservation placement.

Sam Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

I was hesitant after reading some not so great reviews, but everything from the reservation, pickup, to return was 5 stars. Everyone was friendly, helpful and efficent. It could not have gone better.

WARREN C. 
Clasificación:
5.0

Check in was easy, quick and helpful. I would definitely recommend them to others.

Gregg L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BODO B. 
Clasificación:
5.0

They were very helpful and the gentleman met us in the parking lot and connected the trailer to our vehicle and made sure we were ready to go! He was amazing and friendly! Thanks UHaul!

DANIEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
4.0

Further training for new employees to bring them up to speed in assisting customers quickly and efficiently. They were wanting to help but dependent on 1 more experienced employee.

MARK C. 
Clasificación:
5.0

Trailer did great and staff was was great to work with. ¡Gracias!

Larry C. 
Clasificación:
2.0

Had my hitch installed at your location. Wrong wiring kit installed, lights were messed up. After switching 2 trailers, and three wiring harnesses, had to have service person come out and spend 2 hours repairing wiring on my Jeep. Person said he would change ID number of trailer and I could go. 3 days later, and 1200 miles away, discovered it wasn't done, and there was no record of me pulling the correct trailer. I have since been assured they would fix the error and not charge me extra for keeping trailer 3 days. I'm still watching carefully my bank records.

LAURENCE V. 
Clasificación:
4.0

You are a very busy store so it is a reflection of many other happy customers. Thank for you early opening on a holiday. R Lawrence Marion, Montana

RICHARD L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
2.0

My experience at U-Haul Moving & Storage of Evergreen; 1150 US Hwy 2 E; Kalispell, MT 59901; was awful. I had to constantly babysit them. The only person that could handle the U-Boxes only worked random days and times. I got a call once while my U-Box was stored there that concerned me; I went to the location to physically see my u-box's and found 1 labeled with someone else's name and was staged to ship. It seemed that they often did not know what they were doing. Also you could never call the location because the phones were always busy. I ended up with the cell phone number of 3 different employees and that was the only way to track them down.

Donald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOGAN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sidney B. 
Clasificación:
5.0

Everyone is so friendly there and made it easy to return the equipment and move into the storage unit. The one item I wouldn't mind would a security feature on the entry doors to prevent access to the unit doors without also authenticating at the exterior doors.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDER S.  |  Overall Experience 
Clasificación:
5.0

Yall need to fix this 24/7 crap. I couldn't check my equipment in, got charged extra day when vehicle was at location on time. Need to make it easier for people to check in and out equipment.

DOUGLAS S. 
Clasificación:
5.0

This was not the location I selected for pickup but no truck was present as promised. This alternate location is great but further from my selected pick up thus I wasted time and fuel and extra inconvenience on an already stressful move day

NOAH C. 
Clasificación:
2.0

Service was great but we we overcharged. Thank you

Christina B. 
Clasificación:
1.0

The best thing you can do is either hire new people or train the ones you have. This was a very, very poor experience for us. We have dealt with U-Haul for a long time and never have such an experience. Together with the lack of care, unprofessionalism, and training of the staff, we wished we would have gone somewhere else. But, I had requested to speak with the Manager and Dominic and he was able to resolve some of the problems created by his employees. I was over-charged by more than $100.00; accused of not bring back the trailer; accused of not being nice and much more. I would not recommend using this U-haul to anyone until the staff issues are totally corrected.

Danny A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Very clean and well maintained facility. The staff was very helpful.

Stuart S.  |  Overall Experience 
Clasificación:
5.0

Efficient pick up and return from a time expended stand point.

PHILIP B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Duane S. 
Clasificación:
2.0

I rented a unit because they were unable to secure a moving truck. I'm so discussed with U-Haul and the bait and switch they pulled. I have already paid over $5000.00 to U-Haul for trucks and storage. The whole situation has been my worst nightmare ever! I hate U-Haul and the way they treated seniors like me!

Karin W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY L. 
Clasificación:
1.0

This place is trying to charge me a damage fee without any evidence or report. Claiming I jackknifed a trailer but wouldn't that have caused damage to my vehicle as well. Nope, no damage done, rented and returned as they gave it to me. No pre or post-inspection. A terrible unethical company using my card on file and just sending me an invoice as paid with no explanation. I had to call and investigateâ€"borderline fraud.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa K.  |  Overall Experience 
Clasificación:
5.0

I think the front end needed aligning. But it was a quality vehicle.

EVE E. 
Clasificación:
4.0

It made me nervous that they didn't do a walk through at pick up but they Did at drop off. Either do both or not at all.

KATHY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

KYLEE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sean O. 
Clasificación:
4.0

The 26' Truck I rented was dirty on the outside. The cab interior was clean, but the windshield - inside and out - were not as clean as I would have liked. This is the first time I have had a rental start out with only a half tank of gas. It makes it more awkward to return it with only a half tank - especially in Oregon where you can't pump your own gas. I would recommend cleaner trucks and full tanks of gas. But, the location is handling a lot of business, and I know that they are doing a quick turnaround with rentals. This may have been an unusual occurrence.

ALLEN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

LAUREN B. 
Clasificación:
5.0

Above and beyond service. Completely happy.

Thomas M. 
Clasificación:
5.0

Great experience. Easy.

STEVEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMERON G. 
Clasificación:
5.0

You helped make it a great trip, thanks

THOMAS W. 
Clasificación:
5.0

The staff member who helped us was awesome! She was hustling (they were clearly short-staffed) but very clear and helpful.

BENJAMIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herman A. 
Clasificación:
5.0

The only problem is whenever I call, I am put on hold. This location 1 hour and 10 min. when trying to drop off (no one picked up) and 10 min. the next day.

Stephen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria R.  |  Overall Experience 
Clasificación:
4.0

Truck was half full of fuel, when picked up. Location did not want to fill it so i took a picture of the mileage and fuel

Murray C. 
Clasificación:
2.0

Very slow. Waited forever for the office to get everything ready then was told they would be right out to hook it up. No one showed but got all excited when we were pulling out with the trailer.

KARL W. 
Clasificación:
4.0

The guy the check man in the process to return was absolutely spectacular we were in and out of there in 10 minutes

MARK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTNEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

These kids that work here have 10X more knowledge about the equipment and customer vehicles than most places.. It is really easy to return items to this location.

TIMOTHY K. 
Clasificación:
5.0

My agent was fast, friendly and gave high quality customer service! I will be back to this location for all my hauling needs. Gracias

Kevin K. 
Clasificación:
4.0

Not only the truck box was embedded with Marijuana smell everytime it was opened the truck transmission light came on. Had to waste a day to return and get another one which was fast to do however the replacement was not clean at all.

Bradley K. 
Clasificación:
5.0

Always excellent customer experience for the past three years.

MONICA L. 
Clasificación:
5.0

Dominick was outstanding helping me with a number of adjustments for two rentals I needed within a week of each other. I would recommend him for anyone. He even provided me with his personal cell number for help when he was otherwise unavailable.

GARY PHILLIP J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVILLE H. 
Clasificación:
3.0

The. On line rental reservations added items that I didn't need and downsized the trailer from a 5x8 to a 4x8. When I went to the store to correct the information the clerk was negligent by not asking the destination address.

Roger G. 
Clasificación:
5.0

Everyone at this location is very nice and courteous. There was actually no wait time the truck was checked in very promptly. ¡Gracias!

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANIS H. 
Clasificación:
1.0

Poor customer service and I needed the truck a few more days but was unable to get the time I needed had to move the rest of the stuff I had with my tiny car was very inconvenient

CHRISTOPHER H. 
Clasificación:
3.0

Perform a more thorough inspection prior to renting vehicles and clean out vehicles before passing to next customer. We ended up finding some serious tire damage 15 miles from the facility and had to go back to switch to a safer vehicle. Check your tires before leaving the facility.

DAVID K. 
Clasificación:
3.0

El cliente no dejó un comentario.

IAN D. 
Clasificación:
4.0

The people who helped me were great. The truck and trailer were fine. The only real complaint I had was that i was unable to see out of the windshield. I stopped at the first service station and scrubbed and scrubbed the outside of the glass only to discover that the inside was just as dirty. I actually used the same sponge/squeegee to clean the inside as well.

Terry J. 
Clasificación:
5.0

Send the guys some help! Even though notably short staffed, both gentlemen I worked with were polite and friendly and knowledgeable about their job. I always use U-haul for moves, and I have seen the worst of employees. David at this location was one of the best- great attitude :)

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
3.0

Due to being short handed waiting time was long. Van was clean but had some damage. Passenger mirror was cracked which provided a challenge driving.

JONATHAN O. 
Clasificación:
5.0

Great overall. Small thing, I was promised an email copy of my receipt after drop off and never got one. Had to dig for it.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C. 
Clasificación:
5.0

The Kalispell location was awesome. Helpful, clean and giant.

Corbi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C. 
Clasificación:
5.0

Great experience. Great customer service. Very helpful staff! They really came through for us when we were let down by our hired moving company.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore H. 
Clasificación:
1.0

I had reserved a 26' truck 3 weeks in advance, when I got there there were 3 26' trucks on the lot. The one they said I had to take did not have a muffler on it and sounded so loud we needed ear plugs to crank up. I told the guy I could not drive this truck for 2600 miles, no way anyone could. I had flown from NC to Montana expecting to have a truck on Aug 1st to drive back to NC. He would not let me have one of the other 2 trucks, which seem to be in good condition and said I would have to take a smaller truck on the lot.I could not get all my belongings into the smaller truck therefore I had to pay a company $3,100.00 to move the remaining items to NC in which I could have moved in the larger truck with no problem. He could have let me take one of the other two 26'trucks that were there on the lot and none of this would have been an issue. After I had reserved this truck for 3 weeks in advance, flown 2600 miles expecting a truck that was promised to me, drove 300 miles round trip to pick it up,(because they said that was the closest one), having to pay a company $3,100.00 because of this, I can only rate Uhaul with the lowest score possible. Also not having any intentions to use Uhaul again, in which I have used numerous times in the past.

LARRY G. 
Clasificación:
5.0

Great customer service. Thank you.

William R. 
Clasificación:
4.0

Pretty easy transaction easy pick of the van. Very quick drop off. As we not needed the van for a couple hours. Price was pretty good also.

Franklin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin C.  |  Overall Experience 
Clasificación:
4.0

Great facility with easy access at my convenience. The carts that are available are a great asset for loading and unloading.

PHILIP B.  |  Overall Experience 
Clasificación:
5.0

Local office doesn't answer the phone.

Rachel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDER S.  |  First Impressions 
Clasificación:
5.0

Great facility

Rory D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy D.  |  Overall Experience 
Clasificación:
5.0

Staff at his location was professional, courteous and helpful….

Mark R.  |  Overall Experience 
Clasificación:
5.0

Everyone with whom I dealt at this location was professional, competent & helpful… very good experience overall…

MARK R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas N. 
Clasificación:
5.0

Nothing. The man who put,on the hitch was excellent. I can't say enough good things about him.😊ðŸ'

penny R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danette W.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael R.  |  Overall Experience 
Clasificación:
4.0

The lady in charge gave poor customer service. She did not acknowledge customers arriving. Not even a nod. The line was growing and I asked if there was someone else who could help. There was another employee cleaning the floor and shelves. She said no he was not qualified. After another customer moved up she then called the other employee to help. I stepped up. It was handled rudely on her part.

Mary M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanie K.  |  Overall Experience 
Clasificación:
2.0

I needed a unit for a month as I moved from another state. I was unable to move into my house on the scheduled day, two days behind schedule. So I couldn't get my belongings out of the unit on time. They charged me a late few and another months rent for being a little late, though no fault of my own. Just felt it was unfair, keep in mind that when I rented the unit the girl at the desk was going to give me the first month free, but I told her I only needed it for a month and it would be unfair to u haul if I didn't pay something.

Jeffery H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Norma G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly S.  |  Overall Experience 
Clasificación:
2.0

If you reserve and pay for a unit online its a waste of time you save no time at all you take the money and do not reserve the unit and all the information you provided is lost and you have to start over in person after waiting in a line for 20+ minutes

Jason L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rick b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer A.  |  Overall Experience 
Clasificación:
5.0

I have done several things with this u-haul. Everything has been done with professionalism. I would recommend this u-haul!

KIM W.  |  Overall Experience 
Clasificación:
5.0

They were very helpful words cannot express . They found a solution to a big problem I was having and saved the day.. yes I would use them every time and I will brag about that location forever. Kyle is the Manager at that facility he was amazing. Thanks for everything . God bless u-haul and those who work so hard for their customers . Thanks again Tanya

TANYA D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tracy D.  |  First Impressions 
Clasificación:
4.0

Rent is alittle high for what it is but besides that it was top tier.

Trace W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan C.  |  Online Move In 
Clasificación:
5.0

Rented unit online super easy Didn’t have to talk to 1 person

Kyle W.  |  Online Move In 
Clasificación:
5.0

Very friendly and helpful staff.

Tammy L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie D.  |  First Impressions 
Clasificación:
4.0

During this time.. I appreciate this staff being there and working... kudos to them working and doing a good job

KIM W.  |  First Impressions 
Clasificación:
5.0

Kimi was so helpful 😊

Robert G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carrolyn e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim M.  |  First Impressions 
Clasificación:
4.0

Staff was friendly and helpful. A little ,more instruction on the process of entering and exiting the storage would have been helpful. Had to change locations getting into the storage because of closing hours and didn't know that I had to recode myself in since I changed doors.

PHILIP B.  |  First Impressions 
Clasificación:
2.0

I had reserved the largest room available two weeks prior to arrival. I moved my entire house from Houston Texas to this facility, a total of 2100 miles. I arrived and when I checked in I was told that the room was not available despite me having the reservation email.

Michael B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard S.  |  Online Move In 
Clasificación:
5.0

The storage unit I had reserved was not available, however the staff was very helpful by getting me the next biggest size.

John M.  |  First Impressions 
Clasificación:
4.0

Very responsive and affordable

Marcus W.  |  Overall Experience 
Clasificación:
5.0

I moved my storage to this location because they were so great ! The location is amazing and safe.

Angela H.  |  First Impressions 
Clasificación:
3.0

I haven't moved out yet.

Quinton R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D.  |  First Impressions 
Clasificación:
3.0

On-site the employees were friendly and helpful but it’s very obvious that the facility is grossly understaffed and no one ever answers the phone.

Dana B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M.  |  First Impressions 
Clasificación:
5.0

We got lost in the facility. Called on a convenient phone and received immediate help. Facility very clean.

Mary M.  |  First Impressions 
Clasificación:
1.0

Goat rope

DANIEL JOSEPH B.  |  First Impressions 
Clasificación:
3.0

The move on process was very confusing and unclear. Not communicated to me at all, and then there was no lock in my unit once I opened it. I had to go back to the front desk and wait 5 minutes just to tell them that because they wouldn't answer when I called from the unit. They gave me a lock promptly but it was just an inconvenience all together. Once I got moved in and figured out all the steps to go into the building everything was fine.

Lindsey S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie D.  |  Online Move In 
Clasificación:
5.0

The Manager is doing a great job!

WILLIAM KELLY H.  |  First Impressions 
Clasificación:
4.0

I got my 5x5 for free. I rented it getting the 1st month free. I only needed it for a month? How does that work? I did reserve a pick-up for a Saturday to move my contents. The day before, I was told they didn't have one available. That's a fairly big over-site, one I hope this u-haul will work on to correct. I know a lot has to do with their computer program nationwide. The people here were very nice, helpful and friendly. Overall everything was great.

Eve E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary Z.  |  Overall Experience 
Clasificación:
5.0

Everyone at the facility was helpful.

Mark R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni P.  |  Online Move In 
Clasificación:
5.0

Thank you Kimi for a quick and wonderful experience.

Cyndi C.  |  First Impressions 
Clasificación:
3.0

Definitely love how safe and secure the unit is. However, I wasn’t really explained how the check in/out works etc and even though the website said I’d get a free disc lock with unit but ended up buying one.

Johnathan D.  |  Online Move In 
Clasificación:
3.0

Disappointed to see staff not wearing masks. Although it is no longer a state mandate, protecting your employees and customers should be a priority of your business until everyone in Montana who wants a vaccine can get vaccinated. Staff unwilling to walk me down to look a the units for rent.

debra m.  |  First Impressions 
Clasificación:
5.0

Staff always helpful good customer service

Diana D.  |  Overall Experience 
Clasificación:
5.0

Really easy process. Loved the convenient carts and the car pull in. Had some trouble figuring out how to sign in but eventually did. Seems super clean and secure. Really good price. Helpful staff.

Devyn Gabriella C.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

patti b.  |  First Impressions 
Clasificación:
3.0

Some of the staff are nice and some are downright hostile. When we checked in, we worked with Jill and she was great then we came back and she was extremely rude to my husband. He was having trouble gaining access and asked for help and she screamed at him, "oh ok! Let me just drop everything and help YOU!" in front of several other customers. We even did electronic check out because we didn't want to go inside. They are also VERY slow with every transaction.

Rhian Y.  |  Overall Experience 
Clasificación:
1.0

The price is way too high and there is zero flexibility w people who r struggling. I was about to lose everything and I rented a truck from I guys which means a month free and u guys wouldn't apply it because it had to be a new unit which is horrible because ur loyal customers should be somewhat of a priority.

Kristina F.  |  First Impressions 
Clasificación:
4.0

The storage is good and secure. I have been renting storage since 2016, currently have one unit and added another. The only glitch was the display on the outdoor card reader was inoperable. You couldn't tell if the card had been read, and you were checked in or out. We set off the alarm twice because of that. First time that has ever happened. I hope it is fixed before I have to go back later in the week.

ALLEN C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve L.  |  First Impressions 
Clasificación:
5.0

I can't express how terrific the staff is here. After a long road trip, I was treated like royalty, and with every contact I've had since. Thank you U-Haul! 5 STARS!!!

Stephen C.  |  Overall Experience 
Clasificación:
5.0

Easy access, easy online payment system, friendly staff and well priced for temp controlled space. We will definitely come back when needed! Tx!

JENNIFER B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachariah K.  |  First Impressions 
Clasificación:
5.0

Cleanest facility I have dealt with. Would suggest you pro-rate the dates left on the month if days are left in the month. You pro rate when we rent. If I need storage again I will most likely find one that pro-rates when i no longer need it.

Gregg J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John W.  |  First Impressions 
Clasificación:
5.0

A pleasure doing business here.

Kevin D.  |  Overall Experience 
Clasificación:
5.0

Staff and facility are great

SCOTT L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jillian H.  |  Overall Experience 
Clasificación:
4.0

Appreciated the security and temp regulation! Great job. Thank you

meagan m.  |  Overall Experience 
Clasificación:
2.0

NOT HAPPY!! NOT at all crazy about the trailer and tire issues and few other things we had the entire way from PA To MT super disappointed !!!! and not happy at all that there was no storage available in the size we needed, my suv is full and still full, we had to leave a few items there outside the storage and pray no one takes them. Your mainline of communications SUCKS! and no one got the messages from your calling center at 2:30 am and the the next morning when we call as we had been told they would make sure the store received the message and they would call us asap :( NO ONE CALLED!.I called again and finally someone from the actual store picked up. NOT HAPPY WITH UHAUL AT ALL!!!! The ppl in the facility were very nice . THATS it.

Bill J.  |  First Impressions 
Clasificación:
5.0

I always had issues with Uhaul in the past, but this operation was excellent. Good employees.

Timothy N.  |  Overall Experience 
Clasificación:
4.0

Often the bay doors were locked when we'd try to get in so we'd have to get them to open the doors. It was super annoying. The alarm going off if you were in there for any prolonged period was ridiculous.

Shannon C.  |  Overall Experience 
Clasificación:
1.0

I do not have a complaint with the facility, itself, or any of the staff. My complaint is 100% with the ridiculous reservation that was assured to me, but when I arrived, I was informed that the reservation is not an actual reservation, but it places you on a waiting list! I tried to call, but never received an answer...and was sent directly to the national number. I had driven from NYC to Kalispell, and had to find another place to store my things. REALLY NOT COOL.

Angela H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURIE O.  |  Overall Experience 
Clasificación:
5.0

Wonderful staff! Wishing that I wasn't moving away else I'd keep using them.

Jonathon D.  |  Overall Experience 
Clasificación:
5.0

The store-front/office was crawling with customers when I arrived. Every employee I encountered over the phone and in person were accommodating in every way. They were knowledgeable, helpful and nice. When I was there in person, I noticed how well they prioritized customers. For example, one gentleman helped me and I'm fairly certain he is not assigned to work in the office. The way I saw it, he observed how many customers were at the front desk and came in from somewhere in back to help out. He wasn't as quick navigating the computer as the women who are in the office all the time. He was pleasant and patient and persistent but a regular office worker came along to take over before he could complete my reservation. The best thing was that he didn't get nervous or crabby; he just plugged along, giving a lot of effort, and kept a pleasant tone. I witnessed impressive teamwork and positive attitudes. I could tell the employees like each other, are happy working with each other, and are good at tag-teaming to get the job done; at least that's how they seemed in front of me, Both the hiring process and training program appear thorough and must be working as intended (either that OR an excellent labor pool exists at this location). The inside office offers every moving supply you can possibly need. The coolest, most helpful feature for me was the model unit(s) inside so a renter can experience the exact size of available units. Supplying customers with identification cards for authorized users is a nice addition for security; I have yet to experience how it works and the implementation. Importantly, the outside facility is well-designed to account for excellent water run-off. This is convenient location and egress is much safer now with the traffic light. The only improvement I can think of is the toll-free number. The menu options could be made a little more clear; I found myself frustrated with figuring out what number to select a few times.

Mary G.  |  First Impressions 
Clasificación:
5.0

Go here first

DUSTIN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK WILLIAM L.  |  Overall Experience 
Clasificación:
5.0

SIMPLY THE BEST UHAUL DEALERSHIP I HAVE EVER ENCOUNTERED!!! AMAZING and restored my faith in this chain, which I had previously lost all hope for.

Mike H.  |  First Impressions 
Clasificación:
5.0

Every questioned we had was answered, and we got a complete walk through! Jill was an absolute superstar!

Chandler P.  |  First Impressions 
Clasificación:
5.0

Seen so many uhaul's on our 2000 mile trip I lost count. UHAUL is definitely the way to go!

Carla D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul f.  |  First Impressions 
Clasificación:
5.0

Very customer friendly

Smoky G.  |  First Impressions 
Clasificación:
5.0

The staff, primarily Kim ,Mother's manager and the other desk person were extremely helpful. Unfortunately they need a lot more help.

Joan E.  |  First Impressions 
Clasificación:
5.0

Nice facility, good storage units

Darin H.  |  First Impressions 
Clasificación:
5.0

Both people that showed me around the girl at the counter were helpful and polite.

Brent E.  |  First Impressions 
Clasificación:
5.0

Michelle was great. Nice young lady. Should make an excellent manager

Gregg J.  |  First Impressions 
Clasificación:
1.0

staff were rude, manger promised certain options and failed to do so. Crappy experience for sure. Will not recommend to others anymore.

luke f.  |  First Impressions 
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