The only thing that I think U-Haul can do is let customers know that the distance to drop off equipment is/can be excessive from the location the equipment was used to travel. I went 30 minutes to a great drop-off place but bypassed many U-haul stores. A one-hour round trip to drop off a trailer is absurd....otherwise great.
BILL P.Customer Reviews for U-Haul Moving & Storage of Eustis
Testimonials From Recent Customers
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I was given the vehicle with just slightly above 1/4 of a tank and asked about not putting more gas. The woman who helped me stated I would just have to pay the difference for the gas I used. Then when I was billed I see an extra $30 for a "less than 1/4 tank return" and customer service stated that was in the contract. I feel like that is bad customer service because I specifically asked and also got a vehicle that was so close to being under 1/4 tank to begin with.
Toni V.I have rented trucks at se eral locations in Eustis,FL. This is the only o e that charged fees for cleaning, twice the amount for the truck. .y bill was 4 times what it should have need. Never will use them again.
MARY S.Thank You :))
DONNA D. | Overall ExperienceThe only thing wrong was I was told I would recieve a .10/mile discount for having to switch locations on short notice. Did not recieve discount
DAISY L.1. We ordered 3 dozen packing blankets. I had to drive to the Leesburg U-Haul to get them...the Eustis branch did not have any. 2. The truck check engine light was on. It was checked by the Eustis personnel and we were told it was a problem sensor and would not be a problem. We do not like driving vehicles with the check engine light on. Luckily the truck made it no problem.
Richard P.I wouldn’t go anywhere else to get the job done
TINA K. | First ImpressionsWishing you all a great 2022!
SHAUNA-KAY S.Very nice place the staff are excellent and I've already recommended and several people have rented from you already and they are happy customers too!!! Give you an a+ rating thank you have a blessed day
icie d. | Overall ExperienceFront men very friendly professional
ANGEL V.They were great
Thomas H. | First ImpressionsNothing
AARON C.The man who took care of me was be working short handed and was still able to find up a bill for someone, go get to boxes from the back for another customer and bring me a truck up front, explain all details to me and was very cordial while working.
JANE C.The staff at this location are friendly and always willing to help while delivering exceptional customer service. Thank you!
Daisy G. | Overall ExperienceListen to your customers needs.
DAVID F.We've reserved a 15-ft truck for 8 am. When we arrived at 9 a.m. the customer just returned the truck that we had reserved at 8 a.m. She was complaining that they were charging her for not refueling the truck. We waited around 45 minutes before the manager attended us. It took us about a half an hour to inspect the truck. The truck was dirty, old and smelly. Also, it only had a quarter tank of gas. We spent another half an hour looking for a gas station to fuel up. All this unnecessary waste of time 8 into hour rental.. someone should have called us to let us know that the truck wasn't available at the time we requested. Also, they should have had a replacement truck ready for us at 8 am. Unacceptable! Thank goodness we didn't pick the truck up before 8 a.m. or else we would have been up the creek. There was a hand truck and bag of moving blankets mounted 2 the inside rear of the cargo area. This was space that we needed to use. This location does not operate with Integrity nor have a spirit of Excellence.
JEANNETTE C.Everyone was helpful and made the process easier.
LOUIS S. | Overall ExperienceExcellent staff & equipment
THOMAS C.Staff are most kind Very helpful with any questions you have
Larry F.Very professional group of people. Went above and beyond meeting our needs. A special thank you to Kassie and Daniel. Would definitely recommend the Uhaul in Eustis. FL.
Donna C. | Overall ExperienceN/a
NORA S.Nothing really.
WAYNE R.I should not be greeted by a rude lady then passed to a another lady then to a guy outside I had to chase down and find on my own. What is up with being passed around when I'm the customer who just spent over 8,000 dollars on this stupid truck. I won't use U-Haul again.
Gary A.Well maintained, clean but didn't note a previous piece of wood broken and now we are responsible?????? This is terrible to do a customer this way. Put the blame on your customers! Actually quite upset with them right now. There was a broken piece of wood when we received it on the inside and we didn't see it until we got to the house and didn't know it that it hadn't been noted before. Didn't know your system until I returned the truck to the personal storage where we returned it in St Cloud, Fl. I don't appreciate being ripped off for someone else's damages. I paid for the higher insurance too. I had to pay $65 for someone else's damages. When the lace I returned it to said it was never noted before. So I am pissed! We didn't do anything wrong, bought the extra insurance and got ripped off. Doesn't speak well for uhaul!
PAMELA H.Easy as could be.
James H.Damon and Kassie at the Eustis /FL facility really rock! Prime customer service!
Gerrit V. | Overall ExperienceManager Kassie was wonderful, Richard was good to work with, but a few other employees were not friendly or helpful. Rented from here 3 times.
PAUL H.Computer was giving the sales person problems but he was apologetic and made everything ok
ANIL S.Sales associate (James?) went above and beyond. He was working alone on the day before Thanksgiving. We came to return our truck and the place was packed. This man, despite being overworked STILL had a smile on his face and made every customer feel like they were the most important person in the room. RARE FIND! Someone give that man a bonus and raise. He's a keeper.
TERESA R.Very quick process. Excellent customer service! Would highly recommend!
Donald P.Great customer service. A special thanks to Kassie who provided a solution to a problem we had. Highly recommend.
JIMMY C.Great customer service. When we arrived, we were provided assistance by, Kasey? He was able to come up with a solution we were having. We were so pleased with this service and facility.
Donna C. | First ImpressionsVery helpful. No issues
LEE T.Nothing everything went very well
CLIFFORD P.Wonderful people, very helpful and pleasant to deal with !!!
LYMAN D.Jason went above and beyond to help us get things set up due to a family issue. This employee is what make this company great. He's understanding , kind , and considerate. Thanks Jason!!! Sandra Murray
Sandra A. | Overall ExperienceUpon arrival I met Richard, he was a genuine pleasure to work with, making our interaction even more pleasant with his humor and quips! And he was extremely patient with not only myself, but other customers I observed him work with! Cassey was also extremely kind, patient and very thorough with the Checking in process! She topped off my very positive experience with a touch of humor and helpfulness! I would highly recommend this U-Haul location!
ALLEN L B.Stay the course. You're great.
JOSE B.great deal, met solved my needs
Charles C.I would recommend this location for convenience. However, I was a bit confused about the purpose of not restraining the dolly. It was just placed in back of truck and moved/slammed with every movement of the truck. You can do better than that for safety purposes.
ANNA C.Staff was very friendly and helpful
DIANA K.Can't really think of anything. The personnel are great and very accommodating.
ANDREW K.Knowledgeable staff, high level of helpfulness We are also storing items at this location
georges C.Very easy to pickup and return.
Richard T.The lady who waited on me was courteous and friendly and very helpful. Great customer the way it should be.
PAUL H.The people were polite and helpful, however, the place was dirty and rundown. Also, we had to pay $25 cleaning fee when we closed out our storage unit, even though we worked hard to make it clean before we left it. Was told that that is just the way it is. They always charge the $25 cleaning fee, no matter if it needs cleaning or not. I will never use U-Haul, again.
virginia m. | Overall ExperienceThis was the third location I went to drop of the trailer. The other two including the original were full and could not accept my trailer. It took 3 hours and over 80 miles to bring my trailer I barely made it for my drop off time
JANICE C.Our unit was loaded with bugs, it was so bad, we had to re-box everything, because we did not want any of it in our house. We also had to go a couple of times to let cats out. Mice also.
Roberta Z. | Overall ExperienceExcellent service
SANTOS M.No improvements-we were very pleased with the experience.
CRYSTAL G.Promotions at most facilities except for the one gnu my home would’ve been nice to receive some type of coupon or discount as a move-in special also would be nice if there was a referral code since I’ve recruited to others To obtain storage units at the same location
Fred C. | Online Move InCheck the trucks better
GERALD B.The staff was more than helpful they were Kind as well... thank you Damon, Jason. I have been there total of 7 years... always great!!!
MARY H. | Overall ExperienceFirst time doing a return at this location. Return was quick and easy. No problems at all.
TODD G.The whole process of reserving, renting, and returning the cargo van was seamless. Great customer service !!
PHILLIP R.The only problem was y'all should check the tires as well as the lights because I literally road on a ball tire and it was shaking and snatching side to side and you really don't notice until u on a long stretch going where you going. Other than that the associate/ personnel I dealt with was Awesome!
Shequita W.Employees were EXCELLENT to work with!
ed K.Customer service sucks every time.
Cambry H.The employees were terrific
JAMES B.Everything was perfect. Thank you so much for making my moving experience go smoothly.
Eunice T.Thank you for your help, everyone was wonderful.
LOUIS S. | First ImpressionsEveryone was very helpful, thank you again.
Louis S.Kassie was great. She was training a new employee and explained everything in detail to both of us. I very much appreciated her attention to detail and professionalism. I was also very pleased with the cleanliness of the vehicle.
CRYSTAL G.The gentleman help me a lot
Norma R. | First ImpressionsAssistant manager greeted us when we arrived. The process of renting a storage unit was simple.
david L. | First ImpressionsCassie (hopefully I spelled it correctly) was ASWESOME. Very helpful & FRIENDLY!!! I dont ever leave a review but I had to just for her!!! You need more employees like her!!
Lori M. | First ImpressionsThey were awesome!! one unit didnt fit my needs.. so they moved me into one that works great right away!!
Leo T. | First ImpressionsVery satisfied with the convenience, assistance and help by staff to make moving my stuff in and maintaining my storage unit. Staff was very helpful when my lock froze up and I couldn't unlock it and finally had to cut it off but was able to purchase a replacement lock onsite. Little conveniences go a long way when things go wrong. Thanks
TODD G. | First ImpressionsEverything was very easy, no problems
Roberta Z. | First Impressions