Customer Reviews for U-Haul Moving & Storage of Eustis

Clasificación:

5.0

The lady that logged me in noticed one of tires had leaked down some since I had filled at my destination the day before. 5 stars for her ,she checked it.She had my paper work done in few minutes

Rating:

5.0

Nothing. Jason, the Customer Service Rep on site is very professional, and extremely efficient. I have rented many times from this location and i am always extremely satisfied.

Rating:

4.0

Wait time for the 800# is beyond poor.

Rating:

5.0

wish I remembered service reps name because she provided memorable excellent service

Rating:

5.0

You have areas to rate the locations and not your customer call center. Loved your pick up and delivery locations but your call center leaves a lot to be desired

Rating:

5.0

That was one of the best/cleanest rental trucks I've ever used.

Rating:

3.0

Submit our receipt haven't received yet otherwise all is good thankyou

Rating:

5.0

Great service, well trained and skilled team. Appreciated working with them.

Rating:

1.0

Not double charge us for insurance. Also on top of our outrageous doubled insurance price the guy tried to charge us for an extra 55 miles . The coordination of app to sales to checkout is all over the place and all not on the same page and the double charge for the best insurance that wasn't required but paid out of fear of the unknown just to be safe but then double charged us when we rented for two days and charged for one day twice at full rates !!! Not cool and very malicious I would like to have my 28 dollars back but I'm sure that won't happen . Now I know not to trust any uhaul dealer and we aren't happy for that slick stuff that was pulled and the attempted slick stuff they also tried to pull so they can do God knows with the money. A Lil here and a Lil there = alot of money and a whole lot more losses for the company since people talk and word of mouth travels fast when stuff like this happens. The over charge attempt on the miles was supposedly an accident so the benefit of the doubt was given, however the over charge and the slick pencil whipping on start miles was not unnoticed. The unfunny thing about it was that all situations coincidentally (WHICH I DONT BELIEVE IN)or maliciously could have been explained as an accident so with 4 incidents in the same transaction process shows that either this location is untrained or sneaky as sin but either or, It needs to be watched out for so in conclusion NO we won't refer, NO we won't go there ever again NO NONE of the rental teams are on in coordination. AND THE PART WHERE IS IT CLEAN AND MAINTAINED PROPERLY IS A "HALFOFNO" SINCE THE TRUCK WAS SWEPT OUT BUT THE CASHIER DIDNT KNO IF THEY HAD A HAND TRUCK "DOLLY" ON THE TRUCK SO I WENT TO GET ONE ELSEWHERE AND WHEN I GOT THERE ,ONE WAS ON THE TRUCK BUT JOT LOCKED IN SO I COULD HAVE BEEN JUST AS SLICK AND TOOK IT AND THEY WOULD NOT HAVE BEEN THE WISER BUT LUCKILY FOR THEM, WE ARE GODLY PEOPLE AND DIDNT TAKE IT AND ACTUALLY USED MY OWN ZIPTIES AND LOCKED IT IN AFTER WE CLEANED THE TRUCK. Sadly in today's world," It's not what it is, it's what it looks like" and it looks like we were getting ready to be hit from all angles of over chargery that can be disguised as a mistake but fool me once I'll say but really it can't be said because we just didn't want to get into it as we were tired from moving and wanted to go home but the lesson remained and that was to pay attention to the pencil whipping that will happen to whomever chooses this location. Also we won't be talking about this place unless asked so it's a small price to pay to know what ur gonna deal with and in the long run that's better for us . Have a blessed day

Rating:

5.0

Everyone was so helpful. I really appreciated it

Rating:

5.0

We allocated 45 minutes for the UHAUL rental process and we were in and out in about 10 minutes. The experience was the best I have had. Thank you.

Rating:

2.0

I used the 24/7 pick up and it did not work, the 24/7 woman couldn't get it to work either and that put me 3 hours behind. The manager was called and she lives in a upstairs apartment of the building she never came down to help. I have rented from here 2 other times but not the 24/7 and never again!!!!!!!

Rating:

3.0

An obviously new employee at this location told me I had 45 miles over the estimated mileage when I returned the truck. I actually used 5 miles less. Perhaps initial training procedures should be reviewed with your new hires. Otherwise all was good.

Rating:

5.0

Very quick in and out

Rating:

5.0

Excellent service, and fast.

Rating:

5.0

Excellent customer service.

Rating:

2.0

Charged me for an additional day despite having dropped the truck off prior to return time. Unable to reach customer service when calling and no response to my email inquiry. Very poor customer service.

Rating:

5.0

better sign as to where to pull in for return equip

Rating:

4.0

Good experience, easy to work with. Only complaint is the months are not prorated if you don’t use the whole time.

Rating:

5.0

Excellent people don't change a thing they are doing a great job

Rating:

5.0

The van exterior could have been washed. We had to stop and clean the windows so we could safely drive. Inside the van was clean. The tire pressure warning was on when we got the van but tires seemed ok. Van ran well and the folks at that location are nice and efficient.

Rating:

5.0

I called U-Haul because my original location did not have a drop off box so they sent me 20 minutes out-of-the-way to a different location that I was a mom and pop U-Haul and it also didn't have a drop box so I took it upon myself after calling U-Haul twice and not getting a great response. ( horrible customer service ) I found a different U-Haul location and they were great.

Rating:

5.0

Nothing

Rating:

5.0

1st time rental for me. Seems to have gone well. Although they did list the gas as "full" and it wasn't. Fortunately I had the foresight to take a picture of it with the odometer before I left. I should have brought this to their attention before I left.

Rating:

5.0

Have previously leased vehicles from Eustis U-haul and have always received great customer service .

Rating:

5.0

Not a thing

Rating:

5.0

The staff was courteous attentive and handle business with me and before I left the Location eyewitness the staff cleaning the vehicle inside and out preparing it for its next rental

Rating:

3.0

The day of picking up my 6X12 trailer I called and they said that the trailer was there as well as the dolly. When I arrived I was informed that the dolly was not available and this was something we really needed. They did offer a discount off my bill, but bottom line is that it should of been there for us.

Rating:

3.0

The truck I rented was completely dead the morning after I drove just a little over 10 miles. No lights, no sounds, nothing. I had to charge the battery with my own vehicle to which took over an hour to get the truck going. The Uhaul receptionist at the location was very nice and did not charge a second day because of the delay and even cut off an extra $20.

Rating:

5.0

they were a pleasure to work with.

Rating:

3.0

The only problem I have is I got charged twice for almost $40 for going over the miles I indicated I was going to drive the U-Haul, if it wasn't for that I would've rated my experience at excellent.

Rating:

5.0

I tried to use the call back number and they actually didn't call me back till over an hour later, although they did text that they were supposed to call me 18 minutes before. Will definitely never use this feature again, complete waste of time.

Rating:

5.0

Very professional staff!! Friendly, knowledgeable and good attitudes!!

Rating:

5.0

Everyone was courteous and knew his and her job. I'll be back.

Rating:

5.0

You're doing fine

Rating:

5.0

This was the cleanest UHaul location I've ever been in. The associate was very friendly and efficient. I was in and out in minutes. There are not enough good things I could say about this location.

Rating:

5.0

Assistant was very helpful n courteous.

Rating:

5.0

Nothing. This dealer does it right, every time. I have rented equipment at this location before, and the service is always excellent.

Rating:

5.0

Excellent service and god team

Rating:

4.0

Always hospitable and helpful

Rating:

3.0

Disappointed that the van was not wide enough to accommodate the furniture we were donating to a local church. Was able to get it out of the house and into our garage, with the dolly but that is where it sits. an expensive lesson t

Rating:

3.0

We had a faulty tire on our U-Haul Trailer. The tires tread was falling off and the tire almost blew in the middle of nowhere. Luckily someone behind us saw something and stopped us. We called and had it replaced. But the mechanic to fix it said that it was a faulty tire, that they don't make these tires anymore due to that very reason. He said that those tires don't do well in the heat and that the tread starts to melt away from the tires inside wall. We were stuck on the side of the road for 2+ hours due to this with my pregnant wife. Wasn't the best experience we had with U-Haul. Make sure you fix those tires before you Rent them out to people. Thank you.

Rating:

5.0

Nothing

Rating:

5.0

Cassie was really great, juggling a few customers at a time, with professionalism and respect for others time.

Rating:

5.0

Great experience!

Rating:

5.0

Thank You :))

Rating:

5.0

I wouldn’t go anywhere else to get the job done

Rating:

5.0

Very nice place the staff are excellent and I've already recommended and several people have rented from you already and they are happy customers too!!! Give you an a+ rating thank you have a blessed day

Rating:

5.0

They were great

Rating:

5.0

The staff at this location are friendly and always willing to help while delivering exceptional customer service. Thank you!

Rating:

5.0

Everyone was helpful and made the process easier.

Rating:

5.0

Very professional group of people. Went above and beyond meeting our needs. A special thank you to Kassie and Daniel. Would definitely recommend the Uhaul in Eustis. FL.

Rating:

5.0

Damon and Kassie at the Eustis /FL facility really rock! Prime customer service!

Rating:

5.0

Great customer service. When we arrived, we were provided assistance by, Kasey? He was able to come up with a solution we were having. We were so pleased with this service and facility.

Rating:

5.0

Jason went above and beyond to help us get things set up due to a family issue. This employee is what make this company great. He's understanding , kind , and considerate. Thanks Jason!!! Sandra Murray

Rating:

3.0

The people were polite and helpful, however, the place was dirty and rundown. Also, we had to pay $25 cleaning fee when we closed out our storage unit, even though we worked hard to make it clean before we left it. Was told that that is just the way it is. They always charge the $25 cleaning fee, no matter if it needs cleaning or not. I will never use U-Haul, again.

Rating:

2.0

Our unit was loaded with bugs, it was so bad, we had to re-box everything, because we did not want any of it in our house. We also had to go a couple of times to let cats out. Mice also.

Rating:

3.0

Promotions at most facilities except for the one gnu my home would’ve been nice to receive some type of coupon or discount as a move-in special also would be nice if there was a referral code since I’ve recruited to others To obtain storage units at the same location

Rating:

5.0

Had a great experience

Rating:

5.0

The staff was more than helpful they were Kind as well... thank you Damon, Jason. I have been there total of 7 years... always great!!!

Rating:

5.0

Kassie went above and beyond to make sure we were happy and helped us through a lot. She is a fantastic manager and this is the best uhaul we have ever been to. Staff is always so fantastic and polite! We will definitely go back and continue to use them.

Rating:

5.0

Thank you for your help, everyone was wonderful.

Rating:

1.0

Was given a unit that had rat issues. We did not use the unit. We only reserved it because we were offered a free month. However I see pending charges on my account ?!?!?

Rating:

5.0

The gentleman help me a lot

Rating:

2.0

The girl at the counter insisted we buy a lock only to find our locker came with a lock for free inside the unit

Rating:

5.0

Will rent .again in the future very nice place to keep your stuff safe

Rating:

1.0

Paid for whole month moved out before month no refund not good policy will not use you again and you raise rates too often.

Rating:

5.0

Five stars for service, from my phone inquiry all the way through to close-out. Great job!

Rating:

5.0

Assistant manager greeted us when we arrived. The process of renting a storage unit was simple.

Rating:

4.0

Cassie (hopefully I spelled it correctly) was ASWESOME. Very helpful & FRIENDLY!!! I dont ever leave a review but I had to just for her!!! You need more employees like her!!

Rating:

5.0

Very pleased with U-haul of Eustis. Just moving to Mt Dora, FL and glad they were here to help.

Rating:

4.0

They were awesome!! one unit didnt fit my needs.. so they moved me into one that works great right away!!

Rating:

5.0

I needed storage space for a short time, and Eustis U-Haul made the experience simple. Move in was easy. I was able to access the unit whenever I needed to. Check out was super easy. I highly recommend Eustis U-Haul!

Rating:

5.0

Cleanest, friendliest storage facility I’ve ever used. I would highly recommend this location.

Rating:

1.0

Staff was very nice. Storage unit was a disgrace, My boxes became filled with cockroaches, which I did not find out about till moving the boxes in the back of the unit that had been there for 4+ years. My movers refused to move four of them because of the roaches. Much debris and leaves fell from the top of the unit, causing 1/4" of debris and leaves accumulating on top of the boxes. There was also signs of water damage to some of the boxes. No attempt was ever made in 4+ years to gain access to the storage unit to preform any kind of bug spray inside the unit. I would have expected better from U-Haul, considering the unit rent paid over four years. Would not use this location again. Mark Van Saun

Rating:

5.0

Very satisfied with the convenience, assistance and help by staff to make moving my stuff in and maintaining my storage unit. Staff was very helpful when my lock froze up and I couldn't unlock it and finally had to cut it off but was able to purchase a replacement lock onsite. Little conveniences go a long way when things go wrong. Thanks

Rating:

5.0

Excellent facility and very friendly and knowledgeable staff ! Five stars for this facility!! David T Blain

Rating:

5.0

No Problems - everything perfect. Friendly assistants.

Rating:

5.0

They have a great staff they’re always helpful and always polite did a great job thanks appreciate all all of them!

Rating:

2.0

My unit was broken into. I was notified by your staff to come check my unit and when I did I realized immediately that someone has been in my unit. I called the police as directed. Then your employee has the nerve to question me as to how someone got into my locker. I’m very dissatisfied with U Hauls inability to keep my belongings safe. On top of that the insurance company acts like they don’t want to cover my losses.

Rating:

5.0

Great people. Used for years. Will use again when necessary. Thanks 👍

Rating:

5.0

Great people to do business with.

Rating:

5.0

Great customer service! Had some issues with the gates but nothing horrible. I know they are a constant struggle!

Rating:

5.0

From my first visit to my last, your personnel could not have been more attentive & courteous. I would not hesitate to use your facility again or recommend it.

Rating:

4.0

good facility

Rating:

5.0

Renting a unit here was great. Everything was clean and well maintained. The staff were helpful and friendly. Looking forward to using the service again next year.

Rating:

5.0

The manager Kassie as well as Damon are a please to deal with. Very helpful and nice. Would HIGHLY RECOMMEND! Restrooms are always clean which is much appreciated. I've not only rented stoarge but trucks and trailers as well. I will be back again.

Rating:

1.0

I did not give a rating because I am very mad. You sure know how to hurt a person. No pro-rating no refund and had paid the next month a few days before. I was told that is in the contract. Rip off.

Rating:

4.0

Was treated professionally and quickly. Process took approximately 15 minutes and done. Explained and shown

Rating:

5.0

The staff was so nice and the experience was quick and easy.

Rating:

4.0

Clean and maintained. Day hours ended early though.

Rating:

4.0

No commentt

Rating:

5.0

Employees are friendly and helpful, I needed help unloading a toolbox from a truck I went to the office and asked in a few minutes someone was there helping me unload my tools.

Rating:

5.0

The staff was very helpful for everything I ask for.

Rating:

5.0

Employees are friendly and helpful

Rating:

3.0

Our only disappointment is that roaches and/or mice got in to some of our boxes and defecated on some of our stuff and ruined it. Otherwise, an ok experience.

Rating:

5.0

David and Damon were very helpful. They were patient with me and other customers. I heartily would recommend this U-Haul center to others.

Rating:

1.0

I stored my stuff for a little more than a year. When we moved everything put this past Saturday everything was infested with roaches, they are in absolutely everything! Probably have to make a claim.

Rating:

5.0

Everything was very easy, no problems

Rating:

5.0

The attendant was helpful and friendly.

Rating:

5.0

No problems, truck drove nicely. All contacts were what I would want. Thanks!

Rating:

4.0

I was pleased with the overall experience. The staff were polite and helpful on site and on the phone. My only complaint was that I was unable to receive a refund for the early move out.

Rating:

5.0

Excellent costumer service

Rating:

5.0

Damon was very nice and helpful! I had trouble stepping on door pad and sliding lock lever at the same time....I'm only 5'2"...hopefully that stretch will be easier for me. Thanks Damon!

Rating:

5.0

Great job

Rating:

4.0

Happy with the facilities

Rating:

5.0

The staff was very highly helpful and friendly. I will definitely recommend this storage unit. I always come back to this storage place when I move.

Rating:

5.0

Great customer service!!!

Rating:

5.0

Great rental space and clean storage area!

Rating:

5.0

Very nice and clean facility

Rating:

5.0

all was fine

Rating:

5.0

Love the service place and the people. Customer service was excellent!! Ty for your service and Have a bless and prosperous New Year!!

Rating:

5.0

Customer service is great prices are high. I will probably find a cheaper unit in the near future.

Rating:

5.0

Except one thing That's not my address I don't live in Leesburg. That's my boyfriend address. Other than that you guys are great!!

Rating:

5.0

Great staff to work with.

Rating:

4.0

Very helpful

Rating:

5.0

I decide to sale the furniture I want need the storage .Thanking you in advance.

Rating:

4.0

Had a good experience with them, whenever I needed something done, they helped me

Rating:

5.0

Have always uses UHaul over the years. Will continue to do so when needed. Office staff were friendly & helpful.

Rating:

5.0

Very friendly and knowledgeable staff.

Rating:

5.0

Great! Thankyou for ur kindness an help.

Rating:

5.0

Very accommodating. Staff was very cordial and helpful.

Rating:

5.0

Over the 3 year and 7 month period that I had various size units, there were a few glitches here and there, but overall everyone worked with me and I was very happy with the units and the staff.

Rating:

5.0

thanks just what i needed when i needed it

Rating:

5.0

Great service awesome employees they assisted with fixing a fuse in my vehicle from the trailer that blew it for the electrical issue. Made it possible to move to a smaller storage from large.

Rating:

4.0

Great service.

Rating:

4.0

….

Rating:

5.0

Fast, knowledgeable and accommodating. Will do business with this location again. Thanks guys!

Rating:

5.0

Good service was appreciated

Rating:

4.0

Good facility

Rating:

5.0

I have always had great service form the staff at this location. I would highly recommend this location.

Rating:

5.0

Safe and convenient would definately use again

Rating:

5.0

The staff at this uhaul are awesome!!

Rating:

5.0

This was my 3rd time to use rmthis facility. As always it was a pleasant experience.

Rating:

4.0

Everything was fine No problems

Rating:

4.0

Nice facility