Comentarios de los clientes para U-Haul Moving & Storage of Eureka

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Eureka

Clasificación general:

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WILLIAM W.
Clasificación:

Windsheild leaked during the drive while it was raining there was foam and caulking holding together part of the back of the truck too

Megan M.
Clasificación:

El cliente no dejó un comentario.

Brittany B.
Clasificación:

Some of the vans, trailers etc. seemed parked really close to other equipment, making backing out really difficult.

AMBER N.
Clasificación:

Even with the covid-19 changes, the experience was great and easy.

Stefan K.
Clasificación:

El cliente no dejó un comentario.

Kevin S.
Clasificación:

El cliente no dejó un comentario.

yvonne P. | First Impressions |
Clasificación:

this truck rental and storage rental went smooth no issues , very helpful , it was the 2nd trip/truck rental and storage rental screw up that i wont refer anyone , you can not refer anyone when you are counting on the storage , made the reservation and after speaking to corporate 4 times , finsing my storage was deleted on there end ...cant count on trucks or storage when you reserve .

ANTHONY N.
Clasificación:

i already rented a truck and storage from this site a week before with no issues at all . this 2nd truck and storage was different , they deleted my reserved storage that left me high and dry at the day of move in ....... contacting corporate for i got the run around .

Mia G.
Clasificación:

El cliente no dejó un comentario.

JAMES E.
Clasificación:

El cliente no dejó un comentario.

JEFFERY R.
Clasificación:

El cliente no dejó un comentario.

DAVID O.
Clasificación:

El cliente no dejó un comentario.

Ossie Y.
Clasificación:

El cliente no dejó un comentario.

DAWN V.
Clasificación:

Place relatively clean but access road was awful. Service not given with a smile but it was quick. Should have been able to return truck at my destination for same price.

David V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Glen M.
Clasificación:

El cliente no dejó un comentario.

HONGBIN Z.
Clasificación:

El cliente no dejó un comentario.

JERRAD L.
Clasificación:

El cliente no dejó un comentario.

JACOB L.
Clasificación:

El cliente no dejó un comentario.

ROBERT N.
Clasificación:

Don't change a thing! The agent was very knowledgeable and helpful! God bless your business!

DOMINIC D.
Clasificación:

El cliente no dejó un comentario.

LESA M.
Clasificación:

The back of the truck when I got the truck had layer of dirt that was undetected at quick glance and the ramp was full of mud and sand. I didn't realize it until I had already arrived at my loading spot and had opened the ramp,so I drive it back to Uhail because I didt have e a water source toremedy the problem. Instead of being apologetic, the female Uhaul employee working in the yard hardly said a word and acted a bit annoyed after she attempted to blow the dirt off with a blower which didn't do much at all, and so I asked her if she could use a water source to get the dried, caked on mud off the ramp,which she eventually did, but even then, not completely. Although I have always been pretty pleased with the customer service in the past at this location, also the guy at the front, who I've also dealt with in the past and who is always efficient, had lack of effect the entire time dealing with me. Overall this was reminder that because there is no other truck rental on the area they can get away with very little efforts in customer service. The truck was great overall and the ease to rent the truck was great. Operated pretty well and helped my move considerably.

keith H.
Clasificación:

El cliente no dejó un comentario.

JAMES EVERT L.
Clasificación:

El cliente no dejó un comentario.

Danielle Z.
Clasificación:

El cliente no dejó un comentario.

RODNEY S.
Clasificación:

El cliente no dejó un comentario.

SCOTT G.
Clasificación:

Very fast and efficient.

Jose M.
Clasificación:

El cliente no dejó un comentario.

KARLI E.
Clasificación:

El cliente no dejó un comentario.

Eric S.
Clasificación:

My problem was not with the location. My issue is with the scheduling of the equipment. I had to spend an additional hour on the phone explaining to two different people why I couldn't use a car dolly and I couldn't wait until Monday. While I was happy the problem was ultimately solved, it would not have unless I insisted car dolly would not work.

ROBERT T.
Clasificación:

The past three rentals were near brand new vans and a member of the staff was really helpful when my cell phone wouldn't open a link to verify there was no damage to vehicle.

TODD C.
Clasificación:

El cliente no dejó un comentario.

JAMES M.
Clasificación:

El cliente no dejó un comentario.

EDWARD B.
Clasificación:

El cliente no dejó un comentario.

PAMELA J.
Clasificación:

Great friendly staff.. super helpful with checkout and return and answering questions I had. Thank you! Making my stressful house move so much more pleasant

PATRICK G.
Clasificación:

El cliente no dejó un comentario.

JASON K.
Clasificación:

Because the internet was out, I couldn't immediately check out a vehicle since I didn't have a smartphone. I saw some frustration caused to customer and employee alike trying to deal with the situation of not being able to sell boxes without a key to access the cash drawer and having a way to update inventory in real time.

Travis B.
Clasificación:

El cliente no dejó un comentario.

JOSHUA C.
Clasificación:

El cliente no dejó un comentario.

JEREMY D.
Clasificación:

El cliente no dejó un comentario.

JARED B.
Clasificación:

El cliente no dejó un comentario.

William S.
Clasificación:

El cliente no dejó un comentario.

Iver R.
Clasificación:

El cliente no dejó un comentario.

Grant B.
Clasificación:

Withe today's COVID-19 realities. Customers need to be able to pay road/bridge tolls at equipment return.

SEAN D.
Clasificación:

Maintenance items seem to be a lack of concerne here, oil changes, etc... but I get it. Fleet vehicles are not usually the best maintained vehicles BECAUSE so many people don't respect them. That being said, the staff here is awesome, and the selection is usually good as well.

Robert A.
Clasificación:

El cliente no dejó un comentario.

Chryste J.
Clasificación:

I requested a 15' vehicle and the reservation got moved to a 10' over night via email from Uhaul.com (not the Eureka location). This was not sufficient. I was told one was at another location in another city, drove there, and then told that that 15' was not to leave the area. I had to travel back to the original location in the other city and told my only option was 26'. I wasnt offered a discount or anything with the equipment being unavailable. This is so very inconvenient and wasted so much time I could not get back. If I ever use Uhaul again, it would be from that location. They were nice and tried to help. I'll likely use another company next time due to the inconvenience from Uhaul.com.

CYNTHIA M.
Clasificación:

Sol (agent guy) gave courteous and professional service

CYNTHIA M.
Clasificación:

Sol (UHaul agent) was very helpful

Connie L.
Clasificación:

Nothing excellent work

AARON H.
Clasificación:

El cliente no dejó un comentario.

Caitlin G.
Clasificación:

El cliente no dejó un comentario.

Kent D.
Clasificación:

nothing

JACQUELYN R.
Clasificación:

El cliente no dejó un comentario.

DOUGLAS B.
Clasificación:

The trailer's exterior was a bit ratty looking, but it worked just fine and suited my needs.

Richard B.
Clasificación:

I saw no clear information that the 10 foot truck did not have a ramp for loading. Did I miss it? Would be great to make this very clear.

CYNTHIA B.
Clasificación:

El cliente no dejó un comentario.

Frank G.
Clasificación:

El cliente no dejó un comentario.

NATASHA M.
Clasificación:

tell them to go elsewhere

DOMINIC D.
Clasificación:

El cliente no dejó un comentario.

James F.
Clasificación:

Make sure computer is updated

KAMBRIANN LYNN B.
Clasificación:

El cliente no dejó un comentario.

RICHARD S.
Clasificación:

El cliente no dejó un comentario.

TERRI C.
Clasificación:

Have more people available in the mornings for pick up so that you can do a lower contact pick up. I tried to do no contact and still had to go inside, your system says I picked up at 10:10 which is when I started registering but then I had to go get the key and wasn't able to leave until 10:30. Then when I dropped off your person didn't complete the process and I am now having to try and get a refund because your staff made a mistake. I will be filling a claim with my credit card against the charge if I don't receive a credit on my card within 72 hours

MARJORY P.
Clasificación:

Truck was clean except pull out ramp was full of dirt

HARRISON S.
Clasificación:

El cliente no dejó un comentario.

KENDALL M.
Clasificación:

El cliente no dejó un comentario.

JOHN G.
Clasificación:

El cliente no dejó un comentario.

JASON C.
Clasificación:

Thanks for providing an excellent customer service.

Evonna L.
Clasificación:

Try upselling accessories. Locks, plastic covers, etc.

Kelly O.
Clasificación:

Employees ignored us when we attempted to return our truck.

Eric U.
Clasificación:

El cliente no dejó un comentario.

IGNACIO J.
Clasificación:

El cliente no dejó un comentario.

SUSAN H.
Clasificación:

Make sure that the truck is as full as you say it is--mine was less than 1/4 full when I got it, I drove 13 miles and had to add 3 gallons of gas to get it above 1/4 tank. The refueling price is reasonable but the fee for returning with less than 1/4 tank is just a trap. Not the fault of the folks there, they're fine, just another slimy U-haul policy.

RICHARD B.
Clasificación:

Filthy windshield on the inside ( I cleaned it for the next customer). Check in was a complete shitshow. Two employees, but only after waiting in line for 25 minutes.

Genevieve S.
Clasificación:

El cliente no dejó un comentario.

STEPHEN B.
Clasificación:

El cliente no dejó un comentario.

JOSEPH S.
Clasificación:

The U-haul moving center on Jacobson ave always has what I need. Their staff is professional and helpful. I have never had a bad experience. I will continue to be a loyal customer.

STEPHEN T.
Clasificación:

El cliente no dejó un comentario.

DAVID S.
Clasificación:

Experience was easy quick and painless. Price wan reasonable.

LEON M.
Clasificación:

Very difficult to drive from California to Nevada and not be able to return to closest uhaul, we had to bring back to California, which made the move very difficult

richard W.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

El cliente no dejó un comentario.

RICHARD S.
Clasificación:

Excellent customer service. Both the employee who rented out the van in the morning and the employee who received the return were professional and courteous.

Craig A.
Clasificación:

Passenger seat had a cut in the cushion and rear cargo light was damaged/no light. Balance of truck clean enough to load.

KARL W.
Clasificación:

Let next customer know that you will probably have your vehicles windows smashed and vehicle burglarized if you leave it here on street during rental period. Maybe allow paying customers to leave their vehicle on your property?

Jimmie F.
Clasificación:

El cliente no dejó un comentario.

MADELEINE F.
Clasificación:

Thank you to the U-haul staff. I easily completed the paperwork and was on my way in about 10 minutes (including adjusting mirrors and seat positions;-) I used U-haul when I first moved here over 5 years ago. Their trucks work great and their storage facility was spacious and clean.

Barry C.
Clasificación:

More staff needed

Steve R.
Clasificación:

El cliente no dejó un comentario.

Laura D. | Overall Experience |
Clasificación:

Very happy with the unit, but even with a reservation, was told there was no unit available. They kept looking and found the one I had reserved was not prepared for a new tenant, but thankfully rented it to me anyway since urgently needed. I was very unhappy with the online closure process. Only allowed one pic to be uploaded while requesting 3 and still sent me an email reminder of payment due after I had sent in the closure info....you could use some IT updates! Otherwise, Uhaul is great. Laura dun

ron K.
Clasificación:

El cliente no dejó un comentario.

Catherine M.
Clasificación:

El cliente no dejó un comentario.

Justin C.
Clasificación:

El cliente no dejó un comentario.

Barry C.
Clasificación:

Horrible service. There was only one employee working the entire place. I had to wait over 30 minutes in line just to return the truck. The attendant was apologetic, and polite, but where were the other employees?

ANNIE A.
Clasificación:

El cliente no dejó un comentario.

Jackson H.
Clasificación:

The staff at the U-Haul Moving and Storage of Eureka were superb in all aspects of my experience. They were friendly and very helpful. This was a five star plus moving experience.

Anna C. | Online Move In |
Clasificación:

Lock was supposed to be provided. Can’t reach local office by phone. customer service helpful but said they would call me back and they never contacted me.

AMOS N.
Clasificación:

Thanks

CLEADIS A.
Clasificación:

I had reserved a 26' truck Check 2 days before on my reservation they said they had it arrived and they told me that they only had a 15' had to talk to manager luckily somebody had just canceled this was totally unacceptable behavior them give me my truck away that I had reserved 2 weeks prior

Paul T. | Online Move In |
Clasificación:

No lock waiting in unit, as stated. Caused a hassle. Bottle of pee waiting instead. Not swept.

KIMBERLY S.
Clasificación:

El cliente no dejó un comentario.

JULIE ANN J.
Clasificación:

Absolutely horrible experience. The whole venture will end up costing me over 1000 dollars more than it should have. All due to the incompetence of UHaul

AARON G.
Clasificación:

You need to tell you operators the correct procedure when someone gets into an accident. They gave me false information for what needed to take place which apparently voided the insurance coverage I had. The only nice thing I have to say is that your customer service representatives in store need a raise.

Rkent C.
Clasificación:

Definitely use their service again

Georgia N. | Overall Experience |
Clasificación:

Staff was always great and happy to help. Customer Service was excellent.

leesa l. | Overall Experience |
Clasificación:

They never answer the phone at the Eureka location I've been calling them for 3 days The manager was to call me on Monday Never heard from him There's never anyone around Not the case st other locations Still waiting for his call to let them know my storage was emptied on Aug 3

Emeterio M. | Overall Experience |
Clasificación:

Staff there is very hard working. They are constantly running around multi tasking. They are great. Maybe additional staff would be helpful for those guys.

John S. | Overall Experience |
Clasificación:

getting in and out of location was sometimes difficult. due to parking of trucks and other storage options. there were 2 times in just a couple months where I had to go to office to have them move stuff so I could get out with my truck and trailer. other than that I would very much rent again

Laura D. | First Impressions |
Clasificación:

My only reason for 4 star is that I was told twice from two different agents when I picked up the truck and returned it that the reservation I had for a storage unit was not available. When I objected they checked more carefully and saw it still needed to be cleaned but the cleaning was minimal and I insisted we would accept it as is. It was the very last unit and I desperately needed it. Thank you, Uhaul. I had a great experience in the long run.

cynthia m. | First Impressions |
Clasificación:

My move from Colorado to California under rather stressful circumstances was rather difficult but when I came to check in my trailer so that I could get the truck unloaded, I was met by Shannon. She was so friendly and helpful . The facility did not have the 10x15 unit I reserved and at this time, there wasnt even a 10x10 , so a 20' truck packed to the brim couldnt be unloaded. Sol was helping me in the office and remembered someone had moved out without checking out. He contacted the people regarding the unit and success! He went above and beyond customer service. Everyone was very helpful, friendly and more than willing to help with my situation. I've used Uhaul before and will use it again. Thank you

Jeffrey A. | Overall Experience |
Clasificación:

Good luck canceling your storage unit with this team! They still have me running in circles and jumping hoops.

Kimberly O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

John S. | First Impressions |
Clasificación:

in these days is a virus staff was helpful and friendly as possible. Check-in went relatively smoothly although there is a waiting line because the virus once again. The card lock that they have instead of punching in numbers is awesome. And the storage units look almost new I even had one with a freshly painted floor

Rae B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kimberly O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michael l. | First Impressions |
Clasificación:

everyone was helpful The trailer was in good shape and clean. The u-haul phone system seems to be confusing. When you call the local dealer listed on the web site you get routed to u-haul central office.

Anthony S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

steven h. | Overall Experience |
Clasificación:

The employees were very helpful and knowledgeable.

Amy A. | Overall Experience |
Clasificación:

Everything was great

Michael Y. | Overall Experience |
Clasificación:

Awesome service. Even when it was busy, I barely had to wait to be helped. Renting and returning were painless.

ROBERT P. | Overall Experience |
Clasificación:

The Staff was extremely helpful and understanding any time I felt I needed to make a change. Very accomodation! Thanks to ALL of them!!!

Shari M. | Overall Experience |
Clasificación:

My storage unit was moldy & ruined my furniture. Staff was unhelpful, girl handed me a brochure & told me to call cust svc. I wasnt refunded for the 3 wks of unused time. STAY AWAY FROM THE STORAGE.

desiree J. | Overall Experience |
Clasificación:

Thank You

LAURA G. | Overall Experience |
Clasificación:

The staff was unable to close my contract, and still to this day I am receiving notices that there is a late fee on a unit that I vacated before the first. A lot of incompetence.

mark r. | First Impressions |
Clasificación:

Made a reservation, staff was helpful and friendly.

Georgia N. | First Impressions |
Clasificación:

Staff was very nice and helpful. Units are clean and maintained well.

Lydia A. | First Impressions |
Clasificación:

Fast, efficient and very professional! All around great service 👍

Babette M. | First Impressions |
Clasificación:

They were able and confident while assisting many customers.

barbara n. | Overall Experience |
Clasificación:

A few glitches at the start, but then it was smooth sailing. Everyone was helpful and courteous.

John T. | Overall Experience |
Clasificación:

Thank You 😊

ha e. | Overall Experience |
Clasificación:

never let me finish my sentence before transferring me to a different number every time. Lied about thhe status of my rental and not once called me back regarding a mischarge when gauranteed

carolyn w. | First Impressions |
Clasificación:

They were nice they helped me a lot it showed me where my storage unit is net worth good thank you for letting us rent storage unit

Carl M. | Overall Experience |
Clasificación:

The staff was always friendly and helpful. Nice facility.

Ginger G. | Overall Experience |
Clasificación:

My move went smoothly and I really appreciated having one month of storage included in my one-way truck rental cost! Definitely recommend UHaul in the future!

dana j. | First Impressions |
Clasificación:

The employee who assisted me that day when I went to rent a storage unit he was very kind patient very respectful

John T. | First Impressions |
Clasificación:

All the staff was very helpful and very efficient and very kind and nice I would definitely rent from you guys again thank you for all your help

Robert F. | First Impressions |
Clasificación:

Promised a storage and when we got there it was taken and had to wait 2 hours to get it all straightened out

Jessica K. | First Impressions |
Clasificación:

had an emergency situation, explained needing adjusted cost for added days & to set up payment plan. They OKed It. I woke to empty the rest & return, was repoed,billed $649! my gpas med stuff is in it

Sheri B. | First Impressions |
Clasificación:

I am not happy with your company at all!!!!!!!!!!!!!

david v. | First Impressions |
Clasificación:

Good customer service.

john N. | Overall Experience |
Clasificación:

Would recommend this process to anyone that's moving.

Laurel C. | Overall Experience |
Clasificación:

The staff was poorly supported by their software and seemed beleaguered. They were nice kids, but the entire experience took way too long and their resources were absurdly inadequate.

Richard K. | Overall Experience |
Clasificación:

I was disappointed in paying for a month of storage after moving my stuff out.

Susan M. | Overall Experience |
Clasificación:

They are very nice and helpful at this uhaul!

todd h. | Overall Experience |
Clasificación:

The workers were very helpful, efficient and friendly

Cindi K. | Overall Experience |
Clasificación:

good communication. UBoxes were great for a 2200 mile move. I used UBoxes so never saw the facility. Feedback form forced me to answer yes/no questions I couldn't answer, so I answered no.

Thomas D. | Overall Experience |
Clasificación:

Thank you for excellent service... Will probably be using more Uboxes and your facility again in 2019...

susan T. | Overall Experience |
Clasificación:

My UBoxes were scheduled for delivery 11/11/18. Then was told they would arrive late (11/13). Regional office said there would be no charge. Instead, I was billed for another month as of 11/13/18.

frances c. | Overall Experience |
Clasificación:

I was grateful to find someone to ship my things from Pittsburgh, PA to Eureka,CA. But, I was disappointed with being told that the Ubox would be large enough for a studio appartment full of stuff.

todd h. | Reservation |
Clasificación:

After a four day drive, I arrived at Eureka Uhaul. The staff there was wonderful. They helped me obtain a storage unit to unload my items into, were personable and funny. Thank you for all you did.

wendy d. | Overall Experience |
Clasificación:

Thanks Michael, Travis and Brent. You always make my visit great!

michael b. | Overall Experience |
Clasificación:

I cannot say enough good about the people at the local Jacobs Avenue U-Haul Center. Every single person from the Manager to the front line staff were competent and kind. THANK YOU !

Kay S. | Overall Experience |
Clasificación:

The staff in particular the gentlemen who helped was attentive, friendly and helpful

Cindy L. | Overall Experience |
Clasificación:

.

Cindy L. | Overall Experience |
Clasificación:

Staff

Katherine L. | Overall Experience |
Clasificación:

We had a complicated order of 9 U-Boxes stored here which we needed to self-move and unload. Every interaction with this facility went smoothly due to their professionalism and concern for our needs.

peter S. | Overall Experience |
Clasificación:

Lll

James M. | Reservation |
Clasificación:

Service was excellent

justin f. | Overall Experience |
Clasificación:

Sometimes there was no access to drive back to the storages. I would have to wait and ask an employee to move something.

Chad A. | Overall Experience |
Clasificación:

Great staff and having a storage unit right there worked out perfectly. Thank you!

DEBORAH D. | Reservation |
Clasificación:

It was a busy time of the season and was pleased how efficient they are. sad thing was I was told that I would get a month free of the storage unit a little disappointed when was told they do not .

william m. | Overall Experience |
Clasificación:

Great service, Ash in particular. Thanks for all the help.

Michael F. | Overall Experience |
Clasificación:

Everything went smoothly. I just wish the uhaul trucks could make it to the storage units so we didn’t have to move our house 500 feet to the truck or the storage unit because there wasn’t enough room

steven p. | Overall Experience |
Clasificación:

Staff was very helpful about a change in plans about access to my U-Box.

Dara S. | Overall Experience |
Clasificación:

Customer service assured me that the Eureka site participated in the month free storage with a one way truck rental. Upon arriving at the site was told we had been misinformed. Had to pay high rental

Tom S. | Overall Experience |
Clasificación:

The staff went above excellent service multiple time. I will recommend this location to everyone

sondra d. | Overall Experience |
Clasificación:

I was blessed!.Thank You!Love Never Fails, Sondra M. Duff

ANGELA G. | Overall Experience |
Clasificación:

There were two holes where mice got through and left droppings all over my things. The dome light did not work. The staff was very understanding of my concerns and helped me file a claim.

robert w. | Overall Experience |
Clasificación:

Thank you

Jill R. | Overall Experience |
Clasificación:

There are no gates at this facility, just cameras. My one issue is that the area between the U-Haul store and the storage area is being used as storage for trailers and you have to veer around them.

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