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Earl the General Mgr. at the Saddle Brook, NJ Location did an excellent job. Great Customer Service.
I am happy with service rendered by u haul. I will use them again and recommend to friends.
At first I had a lot of issues with getting my storage facility because when I had originally reserved it, I showed up to the location where I had made the reservation and was told that they didn’t have any available rooms. After some wonderful help from 2 other locations I finally was able to get into the units thanks to Zahaya.
Very nice and helpful Derrick manager in saddle brook and arron was too
The overall experience was very pleasant and easy. We got a good value. The only issue we ran into was that we found droppings, probably from mice, on top of all of our boxes and furniture. Nothing was damaged, but it's not a nice thing to see. They were probably getting into the unit from the top which is big enough for them to fit. Aside from that, I did the move out process completely online, and it took a few days to close out. The system told me I'd be getting charged a late fee, but after a few conversations with customer service reps via chat, I was able to get it resolved. No major complaints aside from the droppings, but I understand that's probably due to the building being old. Everything else which could be kept clean was well maintained.
The management needs a lesson in customer service. He never answers the phone or returns calls and when he was on the phone lied and said that he wasn’t the manager.
The reason I say poor you have a horrible rodent problem most of my stuff had mice dropping on it and in bags. The availability, secureness, and staff were great.
The only difficulties I had was the checking in and checking out process, but once I mastered that, it was great
Unit was constantly filled with random garbage that was swept under the door. There were also rodents repeatedly defecating in my unit. I complained several times and nothing was ever done.
The best place and I will always come back here
We had a pleasant experience with customer service. The young man was very helpful and gave us all options for the different sizes storage bins. He was very patient and answered all questions.
Excellent service thanks
Very hice AND so beautifull place.
Liked backing into the space and the access of the carts to move our stuff into the unit.
The general manager Chris Munoz has a nasty attitude he is very disrespectful. He is not good for the front office. would never use this location again all because of Chris Munoz.
Christopher is an asset to your company in more ways than one. Our experience was seamless because he was knowledgeable and thorough with the process. We also witnessed professionalism as he maintain
I was concerned how hard it would be to load an inside unit .... and it turned out to be easy. My truck was parked inside and I had multiple carts to load and push back to my unit. Great experience.
Service was excellent. Very clean and smelled good all the times. Bathrooms was by far the cleanest I have Seen in any public facility.
Was not happy finding mouse droppings in my unit when there was a rodent trap In unit. Saw cockroaches inside hallway while moving out. Think I should have gotten credit back for moving out early.
good
Nice employees
I received a bill for this unit even though I removed my items before my free month was up... I was sure to pass by UHAUL on route 46 in Saddlebrook after to make sure I returned the lock and key...
Great service
There was mouse poop sll over my daughters drawer and all her cubes were ripped and chewed on. 3 other boxes had mouse poop as well. I had to throw away a large amount of my things!
After THEIR mistake entering which unit I was in, they locked me out of my unit. They then made me wait 24 HOURS TO KNOW IF MY THINGS WERE EVEN STILL THERE AND DELYED MY MOVE & LOST MY HELPERS! CRUEL!
Manager was very helpful and personable
Great Facility and Awesome customer service. I will be definitely recommending my friends and family.
My items were removed from the storage space and sold at auction violating the settlment form I signed with them. I did not receive 24hrs to gather my items. My mothers items have been lost foorever.
The absurdly loud alarms for the garage door and on the individual units is totally over the top and painful. That should be addressed and lessened to not damage people's hearing.
Was very effective and excellent service
i left this place on time but you charged me late fee what’s going on?
