Staff was great. General manager extremely professional. My experience not her fault at all. In fact she's better then the last one you had. She is always available. Just extremely upset that I found a dead mouse in one of my boxes. Had the two unit for two years. To find a dead mouse and mice droppings everywhere!!!! Will never use uhaul again. I throw up 80 percent of my belongings. Feel like I wasted my money and timeCalvin A. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Elmwood Park
U-Haul Truck Share 24/7© Location
Elmwood Park, NJ 07407
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Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DEION E. | First Impressions
Very secure placeMildred P. | First Impressions
Awful experience. I want my money back. I will never use uhaul again or recommend to a friend. Customer service was atrocious, box was falling apart, and delivery were continuously delayed.Jeneca P.
El cliente no dejó un comentario.Thomas H. | First Impressions
This was the worst experience ever. The shipping container was falling apart. I took pictures and sent them to management. Then, then there was zero communication regarding the delivery followed by a 1-day delay in delivery. I will be writing poor reviews on multiple sites. Everything went wrong in this process.Jeneca P.
Always 👍👏👏👍luis C. | Overall Experience
The receptionist needs to have eye contact with clients out of courtesy and respect.Jimmy H. | First Impressions
El cliente no dejó un comentario.DANIEL L. | First Impressions
El cliente no dejó un comentario.Chris D. | First Impressions
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.Kelly S. | Overall Experience
Need a better access ability....you have to run from one code box to the next to try to gain accessWillie C. | First Impressions
El cliente no dejó un comentario.ANGEL V. | First Impressions
El cliente no dejó un comentario.giezel d. | First Impressions
El cliente no dejó un comentario.Mure T. | Overall Experience
El cliente no dejó un comentario.Hana D. | First Impressions
Muy buen servicioAURY V. | First Impressions
El cliente no dejó un comentario.Richard D. | Overall Experience
I love this U-Haul storage facility! The team there is so incredibly helpful and kind and the manager Devin is sweet and accommodating, so glad I choose this location!Franklin M. | Overall Experience
El cliente no dejó un comentario.Marie C. | First Impressions
El cliente no dejó un comentario.miguel A o. | Overall Experience
El cliente no dejó un comentario.Samy B. | Overall Experience
El cliente no dejó un comentario.TAMARA H. | First Impressions
Is everything I was expectinggregory L. | First Impressions
Friendly, honest and professional staff.DIGNO M. | Overall Experience
Fue un poco difícil el acceso al lugar que renteMIGUELINA g. | First Impressions
The office staff was very helpful. Kimberly was great.Esra O. | First Impressions
Had a problem with billing and it was fix right away. Gracias.Gisselle Z. | Overall Experience
General Mgr. was very helpful in getting me a couple of units. Very professional and friendly.william p. | Overall Experience
Customer service was excellent. The 2 times I was there They were very professional and patient. GraciasElizabeth E. | First Impressions
El cliente no dejó un comentario.Leonardo M. | First Impressions
El cliente no dejó un comentario.Delores F. | First Impressions
Earl the General Mgr. at the Saddle Brook, NJ Location did an excellent job. Great Customer Service.william p. | First Impressions
El cliente no dejó un comentario.MARCIAR W. | First Impressions
El cliente no dejó un comentario.Samy B. | First Impressions
Getting ahold of someone who could actually do their job was difficult the ENTIRE process. I wasn't charged for the box delivery until 3 days late, I had to call, and they already had my stuff and I had no contract. Additionally, nowhere on the website did it say the Ubox would be delivered ON A TRAILER, being pulled behind a box truck...the delivery person spent nearly 45 min trying to park the Ubox in my spot, and then it was difficult to use because it was raised, and overhung my spot. If the Ubox is going to be delivered on a trailer, that needs to be told to the customer because it changes the size of the footprint by several feet and raises the height for loading. There were issues charging my card for the transportation of the box from NJ to TX, I spent over 2 hours on the phone being told "they couldn't try to run my card again", even though the operator entered my information incorrectly. Then, 2 days later suddenly I had been charged (before I got to the hub 1 hour from my location). The location in McKinney Tx NEVER answers ANY of the THREE phone numbers I was given, and it kept rolling over to the national phone bank...which could not answer my questions, could not schedule delivery, could not fix my address etc. The scheduler in McKinney TX admitted to not only not understanding his job with the Ubox, but hating the process. The process is awful, so I don't blame him. The website is garbage for Ubox, with 4 or 5 different reservation numbers shown as "past" reservations...despite being applicable to my current Ubox. There was no way to access or update payment information online. There was no way to verify total cost online as TAX was not included or calculated and I ended up being charged more than expected...then when I called, the operator could not tell me whether there was tax for the shipping cost...that's something they should know because it would a couple hundred bucks. The ONLY good experience in a month of dealing with Ubox was with the delivery driver Inga from the McKinney location. She was on time, communicated well, and delivered the box WITH A FORKLIFT that made drop off and pick up a breeze. Overall, the system you have for Ubox is awful for both customers and employees. Every single person I talked to struggled with how it worked in "phases" and trying to get anything set up or fixed. This product is several years old now and you don't come close to competing with other companies such as Upack for professionalism, efficiency etc.Seana E.
El cliente no dejó un comentario.tatiana G.
They did not give us any furniture pads.Eleanor Q.
U-boxes were delayed in arriving, bit this was not the locations fault as they were receiving conflicting information from uhaul customer service.Jonathan P.
We had a pleasant experience with customer service. The young man was very helpful and gave us all options for the different sizes storage bins. He was very patient and answered all questions.Regina M. | First Impressions
Very hice AND so beautifull place.bryon A. | First Impressions
After being an hour late with a window of 11-3, our driver arrived an hour late with 1 of my 2 boxs. I had my movers there waiting which I got through UHAUL and the driver had to go and get the other UBOX which took 2 hrs! My movers time expired and they left by the time the next box arrived. I was livid. The driver also drove over my flowers which I warned him of and it happened any way. Your customer service is unknowledgeable and will I never use your company again and I will never recommend you.jennifer T.
El cliente no dejó un comentario.WENDY R.
I was very happy with the service. Delivery, loading and pick-up were excellent. My box arrived with everything in tact and thanks to Coty for drop off and return pick up. I would highly recommend U-Haul. Thank you for your service.Stella C.
El cliente no dejó un comentario.Andrea L.
El cliente no dejó un comentario.Kevin C.
El cliente no dejó un comentario.michael D.
Ms. Felicia the store manager went Above and Beyond to provide me with Excellent customer service. She made sure I got what I needed and personally expedited everything. I have never experienced Excellent service like this one provided by Ms. Felicia and one of her employees as well!! I am very satisfied. ¡Gracias!Wendy M.
I dropped the truck on time and placed the key in a drop box and apparently nobody has access to the Dropbox except the manager who was on vaca for a week...so I had to wait a week to close out and then argue with them about when the truck was dropped ..even after speaking with them on a daily basis...crazyJames P.
El cliente no dejó un comentario.Kyeongheui K.
Initially I had a bad experience with the request and delivery of my boxes. It took 3 days to schedule and I did not receive my boxes until 9/15/2017 although I requested them to be delivered 9/12/2017. I was charged an extra storage charge for one of my boxes that required storage even though it was already paid. Chris Munoz was awesome resolving this issue for me and handled everything professionally. I wish the rest of the UHaul Staff was as helpful to me. Leo at the same location was excellent renting me a storage unit and answering my questions. THANK YOU. I would suggest you automate the UBox Service to allow customers to make requests and confirm scheduling. Your current method is very inefficient however, this has the potential to be a great service.Karl B.
El cliente no dejó un comentario.xixian Z.
Very rude people who don't care about the customer at all. Spent over 20 minutes ringing the buzzer and calling just trying to get inside. They then sent me to another location to get my car hooked up even though they promised I could do it there. Ended up attaching it incorrectly. Poor communication, extremely disorganized and unprofessional.Kat B.
El cliente no dejó un comentario.Jorge A.
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