Comentarios de los clientes para U-Haul Moving & Storage of Elmira

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Elmira

Clasificación general:

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Jim S.
Clasificación:

El cliente no dejó un comentario.

MAKSIM S.
Clasificación:

El cliente no dejó un comentario.

Jeff P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

PAULALLEN R.
Clasificación:

El cliente no dejó un comentario.

gina B.
Clasificación:

the wait outside to drop off was long, we had to call on the phone before someone assisted us, even though the signs said to wait in the vehicle and someone would be right with us

Ruth G. | First Impressions |
Clasificación:

Mike was very pleasant, helpful, and accommodating. I was appreciative for the positive and professional experience. Thank you!

RONALDJOSEPH C.
Clasificación:

My overall experience was great. Employees were professional.

REBECCA S S.
Clasificación:

El cliente no dejó un comentario.

Daniel O.
Clasificación:

El cliente no dejó un comentario.

CLAIRM P.
Clasificación:

El cliente no dejó un comentario.

Kimberly O.
Clasificación:

Manager was not personable of course this Pandemic has everyone acting out of character. I'm not sure if the film on the gauges was because of too much or not enough spray.

REUBENJ M.
Clasificación:

El cliente no dejó un comentario.

Faith M.
Clasificación:

El cliente no dejó un comentario.

Tom C.
Clasificación:

El cliente no dejó un comentario.

Dearica O.
Clasificación:

El cliente no dejó un comentario.

ROBERTALLEN R.
Clasificación:

El cliente no dejó un comentario.

Andrea C.
Clasificación:

Mostly a great experience, but the front windshield was dirty on the inside. Thanks

Stephanie F.
Clasificación:

El cliente no dejó un comentario.

Aisha L. | First Impressions |
Clasificación:

The facility is clean and security seems to be very good.

BARRY D.
Clasificación:

El cliente no dejó un comentario.

Alexander L.
Clasificación:

El cliente no dejó un comentario.

THOMASH W.
Clasificación:

Everything was fine until after leaving the facility and arriving home (19.4 miles) there was a text message on my phone giving instructions to register my rental before I left Uhaul.. When I took the keys for the truck the woman who took my credit card information etc. did not mention to check my phone for a message before I left.. The text message at this point would not let me in. I assume the message was about confirming the condition and mileage of the truck. When I returned the truck and checked the mileage I was told I had driven 98.4 miles. This is more than double what I actually drove. I have checked my exact route with google maps and I drove 50 miles. I will also drive the same route with my car to confirm. I was very angry and actually used some foul language with the man who checked me back in - I believe the manager. I told him my exact route and he questioned whether I had confirmed the mileage prior to leaving the business. I explained the text situation. He stated, "I have no way of verifying where you drove," and charged me .79 cents per mile for 98.4 miles = $77.74. The actual distance was almost exactly 50 miles - more than 50% off and an additional fee of $39.50. I want to be reimbursed for this amount. I am an honest person and would not go to this effort if I did not feel absolutely that I have been wronged. Actual mileage breakdown: 1. Uhaul to 9 Fox Lane West, Painted Post, NY = 19.4 miles 2. 9 Fox Lane to 178 E. 2nd St, Corning, NY. 4.8 miles 3. Return to 9 Fox Lane Painted Post. 4. 8 Fox Lane to Uhaul in Elmire Heights, NY 19.4 miles = 50.0 miles It took 7,044 gallons to totally top the tank. Of course Uhaul management knows a 20 foot gas truck does not get over 14 miles/gallon. In fairness to the Uhaul manager, he remained very calm and polite while I was certainly an angry customer. Please respond.

Jennifer L.
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I didn't even know they were open on Sunday. Man receiving the return very friendly and helpful. This location was very different, organized and ready. Would highly recommend.

DEBRA M.
Clasificación:

Have more then 1 person working. Stood in line for 15 min

RALPHEDGAR S.
Clasificación:

El cliente no dejó un comentario.

berneice h. | Overall Experience |
Clasificación:

Nice facility. Staff is not very good with computer. I was charge not once but twice a 15.00 late fee when i originsally set up for electronic payment with both units.. I had 3 units and rented several trucks to move... Consider myself a good customer Definately not happy with a no pro rate policy. I rented 3 units and two of them were over 8 months. Finally closed on a house and was able to get help to move and just paid monthly rent and moved out units a week later. No refund. Definately not customer friendly.

PHILIP C.
Clasificación:

El cliente no dejó un comentario.

PAUL S.
Clasificación:

El cliente no dejó un comentario.

JAMESMICHAEL K.
Clasificación:

El cliente no dejó un comentario.

BILLIEJOA W.
Clasificación:

not a thing all was awsome!

AARONBRUCE ELLSW E.
Clasificación:

I did a reservation online. Upon pick up, they asked all the questions I already answered online and gave us a different drop off location. They also tried charging us the one-way rate (it was about $125) but online it only would have been $40. Ultimately we ended up paying $80, more than double what was stated in the online reservation. We will not be doing business with this location again.

Michelle C.
Clasificación:

They went above and beyond. They asked me how the trip was. I was asked if there were any issues with the equipment. They did the check of the truck and dolly with me. They asked about my pickup experience as well.

Andrew R.
Clasificación:

Follow through with what was scheduled. I scheduled a 26' truck to be picked up in Painted Post for a move from Painted Post south 20 miles to PA. I was told a couple of days before the move a truck would not be available in Painted Post but I would have to pick it up in Elmira.. Even though my mileage total was now doubled, no refund was given. When pointed out that I would now Incur an additional $40 in charges of no fault of my own, the uhaul person shrugged his shoulders and said sorry. I asked for two sets of blankets, I only used one, again no refund. Seems like You guys think you are the only game in town. I will not be using you again, and I will advise friends to avoid you also. Thanks for nothing.

EUGENENELSON W.
Clasificación:

El cliente no dejó un comentario.

MATTHEW A.
Clasificación:

El cliente no dejó un comentario.

DONALDE K.
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El cliente no dejó un comentario.

DALLASD D.
Clasificación:

Clean and well maintenanced truck. I also appreciate the hospitality, thanks.

SEANP S.
Clasificación:

Requested Appliance Dolly was not loaded onto the truck when I picked it up. I had to go back to the store to pick it up

JUSTINC Y.
Clasificación:

El cliente no dejó un comentario.

ZACHARYSCOTT P.
Clasificación:

El cliente no dejó un comentario.

steve H.
Clasificación:

Outstanding customer service on the drop-off end. Kudos to the General Manager who personally helped me. Will definitely rent there again.

Wayne B. | First Impressions |
Clasificación:

I was pleased with the service of your company but was only reimbursed half of the deposit i made,recieved only 100 dollars upon inspection of truck and was told it was supposed to be 200.

JUSTINTHOMAS M.
Clasificación:

At pickup Personnel were friendly but struggled with making the computer work, taking almost 45 min. They could not print my contract and did not inform me of the change to your policy about my needing to do an online checkin when I returned the truck after hours. I was charged a second day and a late fee. This is not a good or fair policy. I will be seeking rentals from elsewhere from now on!

John Z.
Clasificación:

El cliente no dejó un comentario.

TIMMYL R.
Clasificación:

the windows were very dirty and the oil lite came on, they should make sure all the windows are clean.

Shubham T.
Clasificación:

The cargo van was available, and ready to go as soon as I arrived. Easy pick up and easy drop off. I was able to move out all of my stuff. The representative behind the counter was also friendly, and easy to work with. I saw a good amount of negative reviews about this location on Google, so I was a bit nervous, but I had a very positive experience. Only reason I'm giving 4 stars is because the van was a little dirty in the back, but nothing a good vacuum couldn't take care of. I'd rent again from this location.

Carleigh W. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Stephen B.
Clasificación:

El cliente no dejó un comentario.

Latasha H.
Clasificación:

El cliente no dejó un comentario.

STEVENE G.
Clasificación:

El cliente no dejó un comentario.

SARAANN J.
Clasificación:

If they need to get a rental and their local rental location does not have what they are looking for, the extra miles should be considered. Maybe 30-50 dollars doesn't seem like much but for most it is.

SHAWNM B.
Clasificación:

El cliente no dejó un comentario.

ERINJENNIFER S.
Clasificación:

I was very impressed with how smoothly everything went!

TERIMICHELLE L.
Clasificación:

I waited for 20 minutes before a representative came into the building to help me. It took 2 radio calls to get someone in there.

DANIEL P.
Clasificación:

The staff were very short and acted as if they could not be bothered. When arriving to pick up the uhaul we had to wait at least twenty minutes before a staff even came to wait on us. I feel I was over charged I was told that we had to bring the uhaul back by 9pm instead of bringing back Sunday. I had the uhaul from 10-5 not even twelve hours. We felt rushed and were exhausted from moving to have to turn around and bring the uhaul back. I am very dissatisfied and will not recommend this store to any one.

Andrew S.
Clasificación:

El cliente no dejó un comentario.

scott L.
Clasificación:

El cliente no dejó un comentario.

RICHARDA P.
Clasificación:

Clean inside of windshield

Jerald L.
Clasificación:

El cliente no dejó un comentario.

JOSEPHF B.
Clasificación:

the windshield of the truck i rented was filthy. as i was leaving the parking lot into the setting sun, i could not see well enough to continue. i returned to the customer service area where the attendant smeared the grime around the windshield with a dirty rag. it was a slight improvement. i wish i could share a picture. at my destination, i noticed something hanging from the rear bumper near the trailer hitch. it was an 8x10x3/8 steel reinforcing plate associated with the hitch. it was dangling from one bolt, with the nut just a couple of loose turns from coming off. the other 9 bolts were long gone, probably ended up in another vehicle's windshield. if this plate had come loose on the highway it could have been absolutely leathal if it had struck a following vehicle. these were two very dire safety issues. the truck i rented should never have been allowed to leave the lot.

ONALEISHA t. | First Impressions |
Clasificación:

Staff is amazing

Rex M.
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El cliente no dejó un comentario.

BRIAN W.
Clasificación:

Everyone friendly and helpful, great service.

lenora R.
Clasificación:

Pick up the phone reminder calls

PETERE C.
Clasificación:

El cliente no dejó un comentario.

LAURAM S.
Clasificación:

They automatically added insurance without asking me. That's not something i ever get. I've used uhaul alot over the years.

JOHN L.
Clasificación:

El cliente no dejó un comentario.

Bob P.
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El cliente no dejó un comentario.

JACKIE C.
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El cliente no dejó un comentario.

PENNYJ A.
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El cliente no dejó un comentario.

herman W.
Clasificación:

El cliente no dejó un comentario.

COLLEENLANZ C.
Clasificación:

Employees were friendly and branch was well-organized, but it is important to me that all employees wear masks when they are interacting with customers at this time. I hope that this is a priority above greeting their customers in a timely manner. This happened in the store upon pickup and outside upon return.

TIMOTHYH G.
Clasificación:

Horrible experience with the early pick up! Wasn't able to pick it up even after speaking with customer service Who said it was all set. Went to get it and the app wouldn't allow me to pick it up. After waiting on hold over 20 minutes I was told we weren't set up for early pick and had to wait until the store opened. Waited over an hour in total. Not happy but it's not the actual locations fault!

Megan A.
Clasificación:

El cliente no dejó un comentario.

Grant L.
Clasificación:

El cliente no dejó un comentario.

Elizabeth B.
Clasificación:

El cliente no dejó un comentario.

rick J.
Clasificación:

El cliente no dejó un comentario.

EARLL JR A.
Clasificación:

El cliente no dejó un comentario.

Richard M.
Clasificación:

El cliente no dejó un comentario.

Kim Z.
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El cliente no dejó un comentario.

Angel T.
Clasificación:

El cliente no dejó un comentario.

SCOTT K.
Clasificación:

Misty had great customer service with the reservation and Breanna got me checked in and hooked up without a wait. She checked my lights and looked things over and helped me get going

CRAIG S.
Clasificación:

The truck I was to pick-up at this location was dropped-off at a different location by the customer. The other U-Haul site (Elmira Heights) was able to get me into another truck under Craig Stout's name, who is my son-in-law. It all worked out and I posted another review under Craig's name.

William L.
Clasificación:

Just keep doing what you're doing

ERICM A.
Clasificación:

El cliente no dejó un comentario.

CRAIG S.
Clasificación:

El cliente no dejó un comentario.

Eric J.
Clasificación:

El cliente no dejó un comentario.

Keith B.
Clasificación:

Used this location when first moved to Elmira and when finally cleaned out storage unit in Greece they were quick and efficient.

Adam B.
Clasificación:

Excellent service and the UHaul truck worked and functioned like it should.

Stephanie H.
Clasificación:

El cliente no dejó un comentario.

Michele P.
Clasificación:

El cliente no dejó un comentario.

Don P.
Clasificación:

El cliente no dejó un comentario.

LAURENMIAH B.
Clasificación:

El cliente no dejó un comentario.

JOSHUA S. | First Impressions |
Clasificación:

Staff was very helpful, I think his name may have been Steve. He made sure I had the closest possible unit to the door since he knew I was storing heavy items, that was a major help.. Also, very nice indoor storage facility.

David R.
Clasificación:

El cliente no dejó un comentario.

BRIAN C.
Clasificación:

Had to find worker and got attitude when I told him I had trailer to drop off. Very dissatisfied with this facility staffing.

MICHAELR P.
Clasificación:

Transaction went smoothly, the U-Haul representative was friendly and helpful.

ARNEC F.
Clasificación:

Not enough staff, long wait times

charles C.
Clasificación:

Fix your reservation system! I reserved a 15& truck, and when I went to pick it up was told it was overbooked. I had to choose between a 10' (which I knew was too small for the move) and a 26' which was way too big, and the location I was going didn't have space to park it. I presume that the overbooking was also why the contactless check in from your website didn't work. It required me to Chat with someone but no one ever responded and I had to go inside. Thankfully the gentleman at the counter was extremely helpful, and worked out a deal for me, but the U-Haul reservation site is just plain ridiculous. You ever see the Seinfeld episode... “You took the reservation, but you didn't keep it?”

David B.
Clasificación:

El cliente no dejó un comentario.

KARENE S.
Clasificación:

El cliente no dejó un comentario.

DAWNMARIE H.
Clasificación:

Have the truck that is ordered!!!

DWIGHTP H.
Clasificación:

El cliente no dejó un comentario.

KARENE S.
Clasificación:

El cliente no dejó un comentario.

Iveliss R.
Clasificación:

El cliente no dejó un comentario.

CHARLOTTEA S.
Clasificación:

El cliente no dejó un comentario.

M M.
Clasificación:

Again poor upper management not having trailer where selected,not the first time this happened but can guarantee it will be the last.No more U-Haul for me.

CARSHENA P.
Clasificación:

The van had a defect, I was incorrectly overcharged, the staff is not wearing a mask at the location, and customer service was non-existent.

ADRIENNE H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

anitra s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ahmet Selçuk C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

amanda w. | First Impressions |
Clasificación:

Wait times were extremely long, we were told we would have a 10x20x10 unit and this location does not even offer that size. They had once in left of the 10x15x10 and when we went to lock it up the lock was broken. An employee has to come with a hammer to get it closed and asked us to come back the following day so we could be there when they changed the lock. Very inconvenient. We haven’t gone back yet. I tried to add my husband to our storage unit reservation and no one could help me. I couldn’t get a hold of anyone at the store and kept going to customer service finally a lady sent a message to the store to have someone call us. We tried calling on Monday one day after storing items to see if they were free to change our lock it went to customer service who said someone would call us and no one did.

Kylie m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kelsey H. | First Impressions |
Clasificación:

The gentleman who helped us at the counter was very friendly and very efficient!

Amanda C. | Overall Experience |
Clasificación:

Thank you for your prompt, friendly customer service!

Robert S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

rosa g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

katherine M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Wendy G. | First Impressions |
Clasificación:

I worked with two employees at this location and both were understanding and helpful in both my truck rental and storage choice. They had words of wisdom and unending patience.

Cynthia L. | Overall Experience |
Clasificación:

Although the property was safe, secure and clean, the most unfriendly, unhelpful, unprofessional and lazy people I’ve ever come across.

patrick a. | Overall Experience |
Clasificación:

poor communication between your franchise owners. Found it suspicious that autopay waited until there was a late fee before charging my card. Will specifically seek out alternatives in future moves.

Robert B. | Overall Experience |
Clasificación:

I would use it again

Melissa W. | Overall Experience |
Clasificación:

I can't say enough of how much I truly appreciate the staff at the Elmira location UHAUL. They were extremely compassionate during my time of need. I will forever be grateful Thank You!.

Andrew T. | First Impressions |
Clasificación:

Barb Smith did a wonderful job for my wife and I renting would recommend her service to anybody she did a good job renting a shed and a truck and was kind and understanding

Hannah C. | First Impressions |
Clasificación:

We were very, very pleased with our experience with U-Haul moving & storage of Elmira! I highly recommend their facilities!

Martha V. | Overall Experience |
Clasificación:

Great experience!

DAVID O. | First Impressions |
Clasificación:

Contract price was higher than quoted. Gave us an ADA storage space with a small door instead of a rollup door. Female employee was rude.

Benita C. | Overall Experience |
Clasificación:

This facility is well maintained and very secure. The staff is very friendly and helpful. I would recommend this facility to other parents and students. Keep up the good work!

brenda h. | First Impressions |
Clasificación:

I have enjoyed the hands on treatment that I have received from your customer service agents in your Elmira office.

Shu mei L. | Overall Experience |
Clasificación:

Good! Will use it again.

bruce k. | First Impressions |
Clasificación:

Staff was very helpful.

George O. | First Impressions |
Clasificación:

great friendly service

Lisa C. | Overall Experience |
Clasificación:

I was very satisfied with everything at Uhaul. I would definitely use them again @

Rick C. | First Impressions |
Clasificación:

The personnel involved in my rental were excellent.!! These people are a credit to U-Haul..!!

Allen F. | Overall Experience |
Clasificación:

The large sliding door broke down and the local employees would NOT work with customers to open it. Made customers use the pass door which posed a HUGE safety concern for moving large items.

al s. | Overall Experience |
Clasificación:

Mike Chaffee and his staff - The Best Ever!

Allen S. | First Impressions |
Clasificación:

Very helpful and efficient.

barbara k. | First Impressions |
Clasificación:

Great help! Nice people!

TRACY b. | First Impressions |
Clasificación:

Michael and his team are the best!

Elizabeth P. | Overall Experience |
Clasificación:

N/a

ray s. | First Impressions |
Clasificación:

Need to update truck

john q. | Overall Experience |
Clasificación:

Excellent 100 % on all aspects of this business

Timothy F. | First Impressions |
Clasificación:

I did a one way truck rental to Elmira, and wanted to use the free month of storage. First I was forced to buy an $11 lock despite having my own, and then the unit smelled strongly of cigarette smoke.

john c. | Overall Experience |
Clasificación:

Thanks

Curtis L. | First Impressions |
Clasificación:

The guys were friendly, prompt & accommodating. Two thumbs up!!

Heather J. | Overall Experience |
Clasificación:

Limited stock of truck sizes, but otherwise great experience for both renting trucks and using free month of storage unit due to a large truck rental - very nice bonus.

Jacqueline s. | Overall Experience |
Clasificación:

Good job

Donna N. | First Impressions |
Clasificación:

facility was clean and feels very safe for my belongings. Assistant manager took great care of us, explained everything clearly. Great experience!

sheila j s. | First Impressions |
Clasificación:

Very helpful

Jacqueline s. | First Impressions |
Clasificación:

I was a little confused about moving everything in the storage unit. The alarm went off I think because the door was opened too long. Or i needed to swipe when i kept coming out eventually it shut off

al s. | First Impressions |
Clasificación:

Steve Chaffee and his Team go above and beyond to ensure the customer’s satisfaction. The storage units are a WOW! Secure, “eat of the floor” clean, well lit. Truly a great experience!

Sonja K. | Overall Experience |
Clasificación:

We were glad to find a climate-controlled storage facility in Horseheads. Items stored were in excellent condition when we retrieved them. Thanks.

David L. | First Impressions |
Clasificación:

GEORGE is an excellent employee, extremely competent, friendly and helpful. We appreciate all his help in renting our storage unit! David Lester

keiana d. | Overall Experience |
Clasificación:

Love The Uhaul Team On Corning Road! They Became More Like Family. Especially Mr.George Smith, He Is Absolutely The Best!!!

judy b. | Overall Experience |
Clasificación:

very impressed with the cleanliness of the storage building. I have already told many people about how nice the building is

william L. | Overall Experience |
Clasificación:

Everything was great

Rebecca K. | Overall Experience |
Clasificación:

Lost my key due to a crime committed at my home when someone broke in. They refused to help me. Said "didn't lose my keys, not my problem". Held my items against my will for two months.

Cynthia L. | Reservation |
Clasificación:

The manager, George, terrible!!! Gave me the wrong storage unit type. Hung up on me on the phone. If I treated my clients as he did, I would be fired in my work. NO customer service skills at all.

Brian P. | Overall Experience |
Clasificación:

Awesome people n were caring for our need

jan b. | Overall Experience |
Clasificación:

Lovely facility.

susan c. | Overall Experience |
Clasificación:

I choose 0 if I could. Rude & obnoxious Left multiple msgs for a week before my issue was resolved and that was only bc I filed a formal complaint with corporate. Barabara & George need to be fired.

JOE C. | Overall Experience |
Clasificación:

Thank you

James Daniel E. | Overall Experience |
Clasificación:

i have asked multiple times for people to return my calls about my storage unit and i have never received a phone call from anyone.

LAUREN K. | Overall Experience |
Clasificación:

Excellent service. Storage unit well maintained.

barbara a. | Overall Experience |
Clasificación:

Would recommend

Elizabeth P. | Overall Experience |
Clasificación:

I waited four hours to have my key figured out to my storage unit . It was a mess...

Howard W. | Overall Experience |
Clasificación:

Manager Mike was fantastic.

Watson W. | Overall Experience |
Clasificación:

I have used long term Climate Controlled Storage Units in other states, including Uncle Bobs in Ohio, ExtraSpace in Kentucky and Guardian Storage in Pennsylvania. This U-Haul location was the best!

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