Comentarios del cliente para U-Haul Moving & Storage of Elmira

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Elmira

Grado total:

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Randall S. en

Grado:

El cliente no dejó un comentario.

jim S. en

Grado:

Not much for you to do. Your booking people were great and helped get what I needed.

CHRISTINE B. en

Grado:

You need to have more than ONE person working on the weekends. It took almost an hour to check in though I did the on line check in!!!!! It was just tossed. I have to recommend this for renting trucks as its the ONLY one in town!

Annette B. en

Grado:

the person who took care of me Thursday night and Friday was so nice, friendly I could not say a bad thing about him. you need to have more people like him. I believe his name was Charles I feel bad I forgot his name because he was so helpful. THANK YOU

shannon H. en

Grado:

El cliente no dejó un comentario.

mark S. en

Grado:

Na

Jason C. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

Day before my reservation started, I get notified that the truck I reserved was no longer available(26’) and that I would now be stuck with a 15’. I arrive to pick up said truck and my reservation was cancelled. The manager(Mike) informed me that my reservation was cancelled because I didn’t show up within 30 minutes of my reservation. I looked thru my reservation confirmation emails and nowhere was that policy stated. This was very upsetting as I was then told that in the 30 minutes beyond my “reservation cancellation time slot” they had already gotten rid of my truck and the only thing left was a cargo van. I was moving a 3 bedroom house and farm. This was highly unacceptable. The only positive light was the manager Mike. He got on the phone and tried finding me something. He was able to figure something out, but just couldn’t get my allotted reservation time of 2 days. He was the one and only positive experience that I had with using UHaul this time. The truck cab wreaked of cigarettes. I will never recommend UHaul after this experience.

JOSEPH K. en

Grado:

El cliente no dejó un comentario.

Stanley D. en

Grado:

El cliente no dejó un comentario.

Greg H. en

Grado:

Worst customer service, employee installed wrong size hitch ball, installed incorrectly. The hitched failed in Loisville,Ky. Which did $700.00 worth of damage to my vehicle. Also after the employee installed the hitch she told me she never put one on? The manager of the store was there. He was to busy putting up Halloween decorations with his daughter to help his employee with issues she was having.

Darren J. en

Grado:

El cliente no dejó un comentario.

Nicholas G. en

Grado:

El cliente no dejó un comentario.

RANDY W. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

El cliente no dejó un comentario.

Tim R. en

Grado:

El cliente no dejó un comentario.

MARIO F. en

Grado:

El cliente no dejó un comentario.

Cynthia T. en

Grado:

Have a faster computer assistance and more staff to help customers in a more timely manner

william M. en

Grado:

Get someone who can give you a reciept and the things you ask for

matt D. en

Grado:

reservation system is awful coordination with local office is awful Had to go back 3 times after I had a res # slow service First time I went in during normal hours no one in office for 10 minutes Just smoking in parking lot. Got wrong info from local people after waiting in line etc etc etc

Suzanne D. en

Grado:

This facility was quite large, with many trucks parked around and a lot going on. There was only one employee there to take care of everything by himself, which made the wait much longer. The trailer was not working correctly, so he had to spend an hour fixing that. The initial process was not explained fully, which lead to much frustration and anxiety on my part. They actually expected me to pick up the truck,drive 50 miles home, load it and drive back to have them load the trailer and car! Seems the company doesn’t have a clear idea of what the client needs when undertaking a huge project such as moving.

TYLER H. en

Grado:

By far the most unprofessional experience I have ever encountered.

John D. en

Grado:

I had to give all of the same information at the site as I gave online to "cut pickup time by 50%". The counter person's computer was extremely slow, and she complained about it repeatedly.

DAVID R. en

Grado:

El cliente no dejó un comentario.

JOSEPH K. en

Grado:

El cliente no dejó un comentario.

Tyler W. en

Grado:

El cliente no dejó un comentario.

sheyvon S. en

Grado:

The manager Michael was very courteous. He helped to resolve my issues after having a horrible experience at the Painted Post location. His customer service skills were amazing! Because of him I may consider using U-haul in the future.

Nancy S. en

Grado:

The manager at this location went above and beyond to meet our needs after starting the day off with a bad experience at the Painted Post location...would highly recommend this facility and will use again in the future.

Charlotte T. en

Grado:

Very busy place but are well taken care of thank you

Rachel H. en

Grado:

Cody and Mike were both very nice, helpful, and apologetic due to the computer systems experiencing issues. Both of them were very courteous and polite. Upon returning the van, however, Christine Miller was visibly upset and incredibly rude. Even stating “I guess we won’t be leaving on time tonight, you know we close at seven, right?”. Christine was very unprofessional and seemed burdened to have to perform her job duties. When I had inquired about the change in price after being under the estimated mileage and returning the vehicle with a full tank of gasoline her response was “well I don’t know” and was very disgruntled when I had asked her to try to figure out why. I hope Christine gets the training she needs to adequately perform her job functions and learn some professionalism along the way.

Andrew T. en

Grado:

Barb Smith did a wonderful job for my wife and I renting would recommend her service to anybody she did a good job renting a shed and a truck and was kind and understanding

Donald C. en

Grado:

El cliente no dejó un comentario.

cory M. en

Grado:

Need more staff. Staff was great and they exceeded expectations but they definitely were short staffed for how busy they were.

Hannah C. en

Grado:

We were very, very pleased with our experience with U-Haul moving & storage of Elmira! I highly recommend their facilities!

Zachary M. en

Grado:

Ordered a 15ft truck because I needed it for our business needs since it had a ramp. I called the corporate number and they said that there was a 15ft truck available, but it got switched to a 10ft truck when I got there. Also, I ordered it for a one location but was told when I got there that it was reserved at a further location. I was very annoyed and I’m not sure who’s fault it was (corporate or the local store), but I set it up for my corporate account and was not pleased. The local place was rude on the phone but when I got there they made a lot of accommodations so I was pleased with that. But I prefer to get the stuff I ordered. You should be able to provide people with correct information on the phone vs. changing it after they hang up. That’s just bad business.

Martha V. en

Grado:

Great experience!

DAVID O. en

Grado:

Contract price was higher than quoted. Gave us an ADA storage space with a small door instead of a rollup door. Female employee was rude.

Benita C. en

Grado:

This facility is well maintained and very secure. The staff is very friendly and helpful. I would recommend this facility to other parents and students. Keep up the good work!

brenda h. en

Grado:

I have enjoyed the hands on treatment that I have received from your customer service agents in your Elmira office.

Shu mei L. en

Grado:

Good! Will use it again.

bruce k. en

Grado:

Staff was very helpful.

George O. en

Grado:

great friendly service

Lisa C. en

Grado:

I was very satisfied with everything at Uhaul. I would definitely use them again @

Rick C. en

Grado:

The personnel involved in my rental were excellent.!! These people are a credit to U-Haul..!!

Allen F. en

Grado:

The large sliding door broke down and the local employees would NOT work with customers to open it. Made customers use the pass door which posed a HUGE safety concern for moving large items.

al s. en

Grado:

Mike Chaffee and his staff - The Best Ever!

Allen S. en

Grado:

Very helpful and efficient.

barbara k. en

Grado:

Great help! Nice people!

TRACY b. en

Grado:

Michael and his team are the best!

Elizabeth P. en

Grado:

N/a

ray s. en

Grado:

Need to update truck

john q. en

Grado:

Excellent 100 % on all aspects of this business

Timothy F. en

Grado:

I did a one way truck rental to Elmira, and wanted to use the free month of storage. First I was forced to buy an $11 lock despite having my own, and then the unit smelled strongly of cigarette smoke.

john c. en

Grado:

Thanks

Curtis L. en

Grado:

The guys were friendly, prompt & accommodating. Two thumbs up!!

Heather J. en

Grado:

Limited stock of truck sizes, but otherwise great experience for both renting trucks and using free month of storage unit due to a large truck rental - very nice bonus.

Jacqueline s. en

Grado:

Good job

Donna N. en

Grado:

facility was clean and feels very safe for my belongings. Assistant manager took great care of us, explained everything clearly. Great experience!

sheila j s. en

Grado:

Very helpful

Jacqueline s. en

Grado:

I was a little confused about moving everything in the storage unit. The alarm went off I think because the door was opened too long. Or i needed to swipe when i kept coming out eventually it shut off

al s. en

Grado:

Steve Chaffee and his Team go above and beyond to ensure the customer’s satisfaction. The storage units are a WOW! Secure, “eat of the floor” clean, well lit. Truly a great experience!

Sonja K. en

Grado:

We were glad to find a climate-controlled storage facility in Horseheads. Items stored were in excellent condition when we retrieved them. Thanks.

David L. en

Grado:

GEORGE is an excellent employee, extremely competent, friendly and helpful. We appreciate all his help in renting our storage unit! David Lester

keiana d. en

Grado:

Love The Uhaul Team On Corning Road! They Became More Like Family. Especially Mr.George Smith, He Is Absolutely The Best!!!

judy b. en

Grado:

very impressed with the cleanliness of the storage building. I have already told many people about how nice the building is

william L. en

Grado:

Everything was great

Rebecca K. en

Grado:

Lost my key due to a crime committed at my home when someone broke in. They refused to help me. Said "didn't lose my keys, not my problem". Held my items against my will for two months.

Cynthia L. en

Grado:

The manager, George, terrible!!! Gave me the wrong storage unit type. Hung up on me on the phone. If I treated my clients as he did, I would be fired in my work. NO customer service skills at all.

Brian P. en

Grado:

Awesome people n were caring for our need

jan b. en

Grado:

Lovely facility.

susan c. en

Grado:

I choose 0 if I could. Rude & obnoxious Left multiple msgs for a week before my issue was resolved and that was only bc I filed a formal complaint with corporate. Barabara & George need to be fired.

JOE C. en

Grado:

Thank you

James Daniel E. en

Grado:

i have asked multiple times for people to return my calls about my storage unit and i have never received a phone call from anyone.

LAUREN K. en

Grado:

Excellent service. Storage unit well maintained.

barbara a. en

Grado:

Would recommend

Elizabeth P. en

Grado:

I waited four hours to have my key figured out to my storage unit . It was a mess...

Howard W. en

Grado:

Manager Mike was fantastic.

Watson W. en

Grado:

I have used long term Climate Controlled Storage Units in other states, including Uncle Bobs in Ohio, ExtraSpace in Kentucky and Guardian Storage in Pennsylvania. This U-Haul location was the best!