Very helpful people I will recommend to all my friends
Arturo P | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Elizabeth
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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IVAN COmar is a excellent manager ! Unfortunately he’s not there yesterday and the attention is not the same !
Douglas MOmar and staff will always be my family I love you guys and I appreciate you guys so much ❤️ Omar is a true leader 👏 🙌 he is a great boss and he is well r respected by his peers . They all deserve raises
Derix N | Overall ExperienceExcellent service! Thank you !
Jill HEvery person who helped me was very professional, kind and friendly.
Osvaldo ARude front desk. Wouldn’t let me close my account. Over charged me! Yelled at me - scary people
Traci C | Overall ExperienceGreat job Omar and team
Latanya COmar and the whole staff are amazingly great on customer service.
jorge mHave more employees and locations like this location. Mr Omar and his staff made my moving in fay easy by being efficient.
Teresa JOmar and entire team are amazing
Latanya CWonderful customer service. Associates very warm and welcoming, very professional. Will recommend to family and friends.
PATRICIA RThe Manager Omar Sullivan was absolutely the best. His attention to detail and commendable customer service, made the rental experience astounding. This will be my U-Haul store for any future needs.
Rayba WMy experience with the staff at both, pick up and drop off, locations was A-1
Patrice WGreat team
Latanya CThanks
CARLOS RYour product is high quality, nothing to suggest in my case; only I can say congratulations.
wilmar TGreat customer service, very helpful and pleasant.
Kunle SI was charged $22 for a mandatory insurance, this was not required in the app while I was placing the rental. This is new for me as I naver had to pay for a MANDATORY insurance not even when renting a car.
Percy LOur recent experience was just about perfect. Very good service!
Lisa Fthe guy that helped me was very good at his job. he went above and beyond to fix my situation
CARLOS CMy favorite location. Keep Mr. Omar there he leads a friendly environment
Latanya CGood treatment, but I did not know why upon receipt, the amount was increased. Note that I gave them more fuel for more than fifty miles and the time was only seven hours, but the young man was special in his treatment.
Mohammed ZVery friendly and organized team
Edwin VKeep the second shift weekends
Henrry MOmar and team work hard for customers
Latanya CTHANKS FOR EVERTING
Carlos GJust keep up the great work
Latonya JAll good
Alvaro CGreat job Omar and team
Latanya CLove management and team Omar
Latanya CSelected 1 day use and was charge for 2 days. Never again this lication
Kent JExcellent help, advice and assistance. Great attitude. Highly recommended.
Edward MHave a parking spot for the customer car
Daniel FThe service in theses place it’s ok but the equipment was dirty.
Victor OGreat team Omar, Keith and other workers are amazing
Latanya CI received the truck with a zero miles left on the tank message on the dash and had to go straight to the gas station. I returned it with 44 miles left in the tank and was charged $28.80 fuel charge. I don't know how a truck can given to a customer on empty and then get charged when more is left.
Lawrence Bkeep up the good work
MOE GVery nice very good
Nasser AAwesome staff! They really care & go above and beyond to help everyone out. They truly are wonderful people! Thank you so much! They truly went above and beyond to help us out & we appreciate them so much.
ROXANA ROne of the best and clean U-Haul dealer in the area
Arturo P | First ImpressionsToo expensive
Abhimanyu GGood customer service, thx
Mauricio RGreat staff Very Helpful
Tajah Lthe truck cabin had an odor, the radio was not working and there was no hand truck. this is unusual for this location. The service was prompt and courteous.
Raymond KExcellent reps here, very helpful.
faheem kGreat location
Latanya CFix/maintain and clean your trucks. There were bugs in the cargo area that I had to pick off my stuff. The alignment on the truck was shot, it jiggled all over the road. The cabin smelled like marijuana had been smoked in there many times. It was really disgusting. I have rented from U-haul before and had OK experiences, but after this I will never rent from U-haul again.
Peter JThe truck was dirt, the drivers door didn't open and gas tank was less the 1/4.
Joao TYou gays are best
JOAO PKeep it up.
Franklin KThey overcharge customers with optional fees . even if you mention it, they said are mandatory. going online you can confirm that actually are optional and you dont have to pay for it if you dont want to.
Daniel SOmar and his exceptional team consistently exceeded expectations during my time with their storage service. Omar's professionalism and charismatic leadership create a harmonious environment, reflecting in the outstanding service provided by his staff. Kudos for a top-notch experience! I recommend their facility like yesterday and it’s the cleanest U-Haul that I’ve ever seen!
christina c | Overall ExperienceOmar is amazing at his job
Melanie J | Overall ExperienceWell Organized Proffessionals
Darrell B | Online Move InManagement and All employees have been very helpful throughout the time I was a customer at this facility. Shout out to Omar he has truly been a blessing. Looking forward to future endeavors
Sheneka P | Overall ExperienceThey did a great job I would use them again and I will tell my friend about them Excellent job
Rene G | First ImpressionsThe lockers should be cleaned before renting
Julius D | Online Move InThe MANAGER OMAR was EXTREMELY SUPPORTIVE and COMMUNICATED Will THROUGHOUT MY STORAGE USAGE TIME. THE REST of THE STAFF was EQUALLY PLEASANT To WORK WITH. KEEP UP THE GOOD WORK!!!
derrick m | Overall ExperienceOmar is a great asset to U-Haul
Narcissus M | Overall ExperienceI was not dissatisfied with facility, but the fact that The person checking me in did not know U-Haul policies was problematic. I was charged for the first month’s rent even though I came from out of state. I was told it would be credited and it wasn’t in a timely manner. Also, I surrender the truck and keys to the agent at the facility on January 18th but it was not recorded. I later received calls saying that U-Haul was going to report the truck stolen. I think if the gentleman who serve me was more knowledgeable, it would’ve alleviated a lot of subsequent headaches. At close out, I told the gentleman at the desk that there was a payment dispute regarding the first month rent, and that I was there to close out. The gentleman did the clothes out, which turned out to create more work for Omar Sullivan. Other than that I was satisfied with the service in the facility. Thank you for your assistance.
rosemary m | Overall ExperienceGreat customer service
MICHELLE R | First ImpressionsGreat customer service manager Omar is the best. I would definitely recommend.
SHAKERAH S | First ImpressionsGreat customer service!
Maria M | Overall ExperienceThe staff there are GREAT... Especially the Manager Omar, who goes out of his way to help me and everyone that was there... Kudos to Omar and his staff.....
nancy j | Overall ExperienceThe staff is very friendly and very helpful, They took CUSTOMER SERVICE to a whole different level I would recommend this U-Haul to everyone
Audwin C | First ImpressionsYou guys did good. Thank you.
THOMAS A | Overall ExperienceThe guy Omar was very helpful and mannerable.
Ronald A | First ImpressionsOmar and the staff was excellent. They truly Work with you.
Cortelia T | First ImpressionsElijah was great. Very professional and was so patient.
wesly m | Overall ExperienceBest staff ever. Big thanks to Omar. The rest of the staff are very helpful all deserve to he recognized.
JONATHAN S | Overall ExperienceOmar is great!!!! Nice courtesy and very helpful
Ebonie M | Online Move InI orderd the wrong size for storage. But manager at the Elizabeth location assisted me, was kind understanding canceled the uhaul and helped me go to another location in Hillside, NJ. Everyone was great, caring, helpful accommodating. Very happy with Elizabeth and the Hillside location staff.
susan s | Online Move InI love the genuine help.
SHAKERAH S | First ImpressionsThe customer service was outstanding!
Juanita B | Online Move InThe staff was professional and always willing to lend a helping hand. Kudos to the managerial staff (Omar) always knowledgeable of the company policies and products. I definitely recommend.
SHAKERAH S | First ImpressionsBest storage unit ever. Clean,Reliable, knowledgeable, friendly and ready to meet all of your moving needs.
Felicia B | Online Move InExcellent customer service a very pleasant staff.
Marilyn M | Online Move InBest Uhaul I have ever visited. The service and kindness of the gentlemen in this location is top notch!
Sheena M | Online Move InVery friendly staff,,, excellent service, love it
Mauricio L | Online Move InVery professional staff and very helpful
MAHUMMAD J | Overall ExperienceGreat Customer Service!!!
Douglas M | First ImpressionsCompare to other facilities I would have returned to the one storage place I experienced in the past because of reasonable prices and not over charging but due to the fact that I didn’t want to move my things out and start something new I stayed until I was leaving for good but thank you
valerie j | Overall ExperienceOmar was amazing! He was very helpful and made my transition both in out of the unit smooth. :) He’s a true gem.
April S | Overall ExperienceThe staff was always helpful. And Mr. Omar was very helpful and knowledgeable. When I needed help for on line paying all the staff was very helpful. I would like to give a special thanks to Mr Omar he always was very kind and well spoken when I needed help. Thanks Uhaul for caring for my things for 9years
WANDA D | Overall ExperienceGood service just only stairs no elevator
Deja A | Online Move InI was given an incorrect locker originally. Then given a unit on the second floor with no elevator. I will not be using my unit.
Roshni S | First ImpressionsVery nice and professional
Hilda A | Overall ExperienceExcelente servicio. Muy eficiente y diligente. Precio excelente.
LUIS C | Overall ExperienceExcellent polite service. People at front desk are very friendly.
LUIS C | First ImpressionsThe entire staff was truly pleasant at all times. Omar stood out the most with his customer service, respect and always with a smile. Again I thank the entire staff for their respect and courtesy.
Theresa S | Overall ExperienceAssociate Bruce Caballero was very helpful and friendly
CARLOS T | Overall ExperienceI booked a self-storage location to find out the date on the move the location was close. Needless to say I had to find another location to store my stuff for double the price of what I order. This experience let me felt cheated and blindsided.
CARLOS T | First ImpressionsVery helpful staff they go above and beyond for you
floyd m | Overall ExperienceI had a cancellation at the last minute from Uhaul Hillside. I was terrified. However, Omar the representative from Uhaul Elizabeth saved the day. He was able to get me a available unit at the Elizabeth Uhaul storage and charge me the same rate of the unit that I was supposed to get in Hillside. Now that’s, EXCELLENT CUSTOMER SERVICE!
April S | First ImpressionsOmar, the store AM, always assists with a smile.
PEGGIE M | Overall ExperienceOmar the store AM is awesome.
PEGGIE M | First ImpressionsTeams work friendly people took their time to assist me best place to rent from
regine C | First ImpressionsOmar, the GM, is an extra courtesy, enthusiastic, and greeted me with a big smile throughout my whole transaction. I will continue to rent from this location as long as Omar continues to work there.
PEGGIE M | First ImpressionsStaff were very accommodating and extremely helpful and supportive. They solved my many issues with the reservation and went above and beyond to help me with my move and storage problems. They stayed after hours to help and accommodate my needs.
Viryuana M | First ImpressionsLOVE YOU GUYS
CHRISTINA L | Overall ExperienceThe office is very clean and neat, employees are wonderful, especially the manager’ Omar, attended to all the customers in a professional manner. I moved all of my business transactions to them. I recommend this office.
Shola O | First ImpressionsI really appreciate the service you're giving me . Excellent is the word ! Thank you !
joseph t | Overall ExperienceManager on Duty, “Dee” was a great and helpful person! Very attentive and she ran the show! Big thanks to Dee for making this a great experience.
Manuel M | Overall ExperienceEveryone is courteous, friendly and extremely helpful, particularly the manager Omar.
FELICIA B | Overall ExperienceSome of the staff need to learn how to greet clientele and be cultural sensitive
john c | Overall ExperienceDanielle Davis did a great job. However, a coworker of hers was not able to match a storage price for a competitor and so I had to move all my stuff 5 miles away to a competitor for half the price.
David G | Overall ExperienceThieves, ignorant, liars I will be reporting to the better business bureau
Richard W | Overall ExperienceVERY,VERY EXCEIIENT SERVICE!!!! THANK U ALL!!!!!
ARMILLIA L | Overall ExperienceLove Omar..best worker ever
Sadria E | Overall ExperienceThe manager of this unit have his staff well trained,pleasant,helpful,freindly,and professional thank you do much
Dawn R | Overall ExperienceThank you guys I appreciated your services. Your kindness was a plus. Thanks again.
GINETTE C | Overall ExperienceBruce and his coworker were THE best at the storage unit in Elizabeth!! They went above and beyond with their service. I m so happy they were there to help.
Claudy M | First ImpressionsAll my needs, concern and help was well answer by the manager, I’m extremely happy with the service I received.
Tedwin M | First ImpressionsMr Omar is a “Rock Star” and knows how to hold down the fort. BIG UPS for the stellar optimum “Customized” customer service to him and the whole team for their patience and people skills.
Nadja B | First ImpressionsVERY!!!! VERY!!!! PLEASE WITH THE SERVICE!!!
ARMILLIA L | First ImpressionsAll the staff was very helpful. A Great Team! Omar was great help when moving my stuff out of storage.
raziah m | Overall ExperienceExcellent service from helpful and kind employees. Very satisfied and happy to have had such a stress free experience.
kathleen m | Overall ExperienceI use this facility for truck rentals and storage. The staff at this location is very professional . They are eager to assist with any questions . I highly recommend this rental location.
Brendon B | Overall ExperienceI had a problem with my reservation, and the Manager went above and beyond to help me. He wasn’t even in the store at the time. But he turned my bad day from turning worst. Thank you very much
Raziah M | First ImpressionsMr. Omar was very professional and very well manner, you can not ask for a better person very very sweet person.
Renee G | First ImpressionsEvery employee of this facility was so kind, courteous and helpful Thank you all so much Jim Dodge
James D | Overall ExperienceMr. Omar was always nice and helpful from the day I started until the day I ended. All other staff were also helpful, whenever I required assistance.
Corrin W | Overall ExperienceI had a very good experience with your service
Ran R | Overall ExperienceManager Omar helped me and made the visit pleasant.
Rahjana W | ReservationWell I just want to say thank u to Omar the manager. He turned a bad situation in to a blessing.
Kim C | ReservationStaff was very professional and kind.
Jennifer H | ReservationThe storage was too expensive....
Nykya H | Overall ExperienceI spoke to a guy named Omar and he got an attitude, even stopped listening to me on the phone when So was trying to explain to him my issue. I heard him talking to someone else while I was still talki
Brenda A | Overall ExperienceOmar is fantastic! He has great customer service and very professional.
Emmanuel M | Overall Experience