Comentarios de los clientes para U-Haul Moving & Storage of Edmond

Tiara and the team were great. My go to location when I need trailers or other transport equipment

No comments for approval, just want to note how much I appreciate these guys. Always deliver and do so with a great attitude. I believe the gentleman that helped me was Quinton May. I've rented from him several times and he is simply outstanding.

The staff was super nice and the women that helped me explained how the mileage worked so in the end saved me some extra money.

Great job

Very friendly and timely

The brake alert and light kept going off. Called once and was on hold with call center for 15 minutes while they tried to contact the location. I finally hung up. I called again and spoke with the location only to be told to bring it back and they would swap trucks. By this time I was already in the act of moving. A bit frustrating.

This location's computer system is due for an upgrade. The gentlemen who work there were very nice and friendly. They could have offered better service if their computer system didn't go down while we were there. I know it's not their fault. They just have to work with what they've got. Otherwise I had a great experience. 👍🏽👍🏽

Nice job U-Haul! The staff was very friendly and helpful! The U-Haul moving truck was well maintained and ran great. Thank you very much!

location was open on Sunday afternoon, pulled in and an associate greeted me and checked in in the vehicle. very easy and helpfull.

Quick and easy

Just like on pickup they were friendly and more than accommodating. The weather was terrible and we didn't even have to get out. They took care of everything right from our car and we were gone within a minute.

Easy pickup and drop off. Had no issues with delaying my pickup due to scheduling conflicts during the day.

I've rented from this location before. Business is very well run and efficiently operated. People make you feel welcome and represent u-haul very well!!

I appreciate both on location and online teams for helping me through my experience with U-Haul. As always, you guys are the best.

U-Haul messed up the booking. It was supposed to be pickup anytime, my confirmation showed it to be pickup anytime, when I arrived on site it was setup for an in store pickup later that day. I went in to talk to the person on site, he was not polite by any means and basically told me to leave because they were not open yet. I told him what was going on and he reluctantly changed it to the proper pickup. 30 minutes later it finally went through. Mind you I had a moving crew waiting on me this entire time... went to get the truck, the cab was full of bits of food and the windshield on the truck was cracked. It ran poorly, but at least it ran. I finally got back to the house an hour and a half late because of this mess...

Time consuming to check in. Hard to show dents/scratches in pictures.

The store and it's staff is great but the phone always rings to the national u-haul call center. Called three times. They don't answer calls in under 18 minutes. Call center customer service killed my desire to use u-haul in the future.

Complete opposite experience dropping the trailer off. I was met right away by an employee who actually helped me disconnect the trailer.

Employees were very professional and helpful.

The young man who helped me was awesome. As I didn't have a place to keep the trailer overnight, I got back to the Edmond, OK store right at closing. He didn't mind at all, even though it was a Saturday night and I'm sure he was ready to close up and go home. Even so, he went out of his way to make the return easy. Excellent service!!

Employees are well trained, professional and pleasant.

Also flawless. Used severall times before with good results

No issues ...good experience

This location was friendly, fast, and very efficient! Customer service was awesome! Prices were on the dollar! I was very pleased with your service's!!! Thank you!!!!

Truck was clean. The U-haul staff were very friendly and accommodating.

Was charged for two days, only used for one day. I am not sure if that was just the minimum amount, but it seems unfair.

My only complaint is that I reserved 2 dozen moving blankets, but only got 18 (3 bags of 6). I hope i am not getting charged for the 6 "missing" one!

Na

Great customer service; picking up and dropping off were both easy.

Excellent service. John cares about his job and his customers! Very highly recommend this location because of the attention to customers!

All the staff is always so great. We rent several times a month for our home staging business. The guys always welcome me with hi Ms. Moore with a smile.

A great experience!

Knowledgeable and respectful staff

I've rented from this location before the employees at this location are the best they are very helpful and help you with everything .

This location is generally nice but the woman that checked me out was not very respectful when discussing the high price for the trailer.

Tried using the pick up through my cell phone- I located the truck, however, it was inaccessible. When I called customer service, they were not helpful. I had to go into the store. The gentleman in the store were very helpful and friendly.

The rental process was easy. I made a reservation online. No issues with the trailer either. The issue, however, was with the fact that one employee didn't have in a mask. It is 2020 and people are dying. We are in one of the highest Covid infection rate states and there is a city mandate to wear a mask. And YOUR EMPLOYEE DID NOT WEAR A MASK WHILE HELPING ME IN THE STORE. Based on this irresponsibility and blatant ignorance, I will not be recommending your location to anyone.

The truck I rented had a message on the dash saying “maintenance overdue”. It was clean but overpriced!

My U-Haul rep was wonderful! Very nice, very courteous, and just a pleasure to work with.

The window was left down in the vehicle overnight and it had rained and the inside of the vehicle was soaking wet and smelled of cigarette smoke. I would literally have to recommend this location to a friend because it's the only Edmond location so it's not like there's a choice so one would have to tolerate the attitude of the employees Andy unacceptable maintenance of vehicles if one wanted to get moved.

The staff is very courteous and helpful. They made moving much less stressful. From making a reservation to returning the truck things went great. I don't have any suggestions for improvement.

Awesome service

Really friendly staff and the vehicle was perfect!

Great customer service. Smooth transaction.

Quinton was professional, courteous, and helpful

THESE GUYS ARE THE BEST!

The gentleman at the location are very polite and very helpful. Always answer any questions I may have and overall just an awesome experience with great attitude and vibes. Thanks again will recommend to everyone