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Geary M.Customer Reviews for U-Haul Moving & Storage of Edmond
Testimonials From Recent Customers
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Customer service was friendly and prompt
Chaney V.The facility itself was wonderful. The person writing my contract was extremely polite and helpful. However, the truck shook so bad we could not drive over 50mph.
VICKY H.I never got a receipt for my rental.
Jared G.Great customer service!
viki T.N/C
tj P.Everyone at this location has always been very helpful and very nice. My only irk, was the guy who checked me out, did not tell me that I would get a text asking me to fill out the state of the truck prior to leaving the location. My phone was on silent so I didn't see the text until I was already at my house and by the time I click on the link, it wouldn't let me dispute some of the pictures shown because it kept saying the link had expired. The pictures of the truck did not show the long scratches that were on the side. I did call the location and let them know I missed doing the text and they told me it was alright. Otherwise, they were all pretty awesome. :)
Christina V.Check in process was cumbersome and I had even done the online registration. Return was very quick and seamless
Julie H.Best deal in town!
Kevin A.They have a good selection of rentals in stock. Ian was very helpful and professional.
Elvert C.Only issue that didn't matter much was the wiper fluid was either empty or not working.
Vincent B.I can't think of anything right off.
Cleovis W.They said truck was at 3/4 yet said I had to have it at 7/8 on return. That's garbage math. When I started off the gas gage actually read 1/2, at uhaul it was barely above 1/2. I can't turn around at location. Then get hit with refueling at drop off. Even though I put back in 1/2. Total gas scam.
rich C.Great customer service from beginning to end.
Dawna B.We cannot recommend U-haul for services due to our experience.
Russell L.Terrance is really great. Great attitude and impeccable customer service Your location always the best
Brad M.Ian was a fantastic customer service rep.!
Dean M.No issues
Cassidy P.Very busy location and not near enough people working. The return line was 5-7 long. I just left the key and they didn't have Time to check us back in. The person running the counter was new an was struggling.
Daniel O.Not sure who, but I got the truck with 1/4 tank of gas and returned it 1/2 full. They still tried to charge me $82.50 even though I had the photos. Obviously, U-Haul expects most people to not catch it and they end up paying for something they should not have been charged. I had to call in and waste 30 minutes fixing something that should NEVER have happened.
Ron B.The truck needs an alignment and it just made too much noise
Lola G.Great and kind customer service as well!
Vicki D.Carie was extremely helpful and took the time to make sure everything was perfect before we left the lot.
Michael J.Nate was very efficient although it was a very busy Saturday morning. We didn't wait long at all. Fast, friendly service.
Joseph B.appreciate it--thx
Steven P.Make key drop off more visible
Amber L.The place was slammed full of uhaul trailers and trucks. We called to see if it would be OK to drop the trailer off at a closer location and was told not to do that. They implied that it would show up as a “no show†in the system.
Sam T.The guy at the pick up was so nice I just wish I could remember his name
Malisa S.The return person was much more concerned about my unsafe travels of over 1800 miles.
Brent R.Better Attitude would be a good start. Clerk bent the prong on my trailer wire adapter when plugging it in. i didn't discover until my Drop off location
David D.Not a thing.
Kevin A.Thank you for a smooth ride and rental!!
Greg J.Complete opposite experience from the pick up location.
Nicholas A.Very easy return.
Richard B.They corrected trailer rental
Roy W.Everyone was nice and made the process fast. Made moving less stressful. Would recommend location to other people.
Suzanne B.Nice van. Thanks
Ken J.I've already submitted the survey three times do you even read them? If so stop sending them to me they're all gonna come out the same I can't stand you all and never will use you again.
Peggysue C.Rude, not helpful
Peggysue C.Friendly staff, fast and convenient service. ¡Gracias!
Nathan L.The entire team at this location is a dream. I am greeted by name and they always are helpful, friendly, and courteous. Nat and the team are AMAZING!!!!!!
GAIL R.They were very accommodating, they even checked in our trailer a few minutes after they were closed as they were preparing to go home for the day
Val Z.The staff was very helpful and knowledgeable. I rented a tow dolly to move a car. When I got to the location with the car I found the strap on the passenger side was cut more than 3/4 of the way through. I would assume this to be something that was inspected. It held for the trip and I let them know at the drop Off location
Nathan D.Quick and professional!
david J.Great service and friendly staff.
Doug D.A+
Tommy H.I did not like finding out after the fact that my rental only included 35 miles. We got hit with an up charge over $20.
Laura W.Your employee was AWESOME!
April A.Properly check vehicles back in. I returned truck on Saturday. On Sunday, I received phone call asking if I was returning the truck. Explained that I did previous day around 3 pm. Perhaps a receipt should be given? This wasn't my typical experience with U-Haul.
Lisa S.Nothing, great customer service!
Mark M.Outstanding staff at this location!
Phil M.