Comentarios del cliente para U-Haul Moving & Storage of Eastside Erie

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Eastside Erie

Grado total:

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Ronald C.
Grado:

El cliente no dejó un comentario.

Jonathan B.
Grado:

El cliente no dejó un comentario.

Molly J.
Grado:

They were great! So helpful in unexpected needs!

Mary Y.
Grado:

Could not use the website to pick up or drop off the truck. The worker in the morning made a big deal about how he isn’t supposed to be doing it because it was to be done online. He didn’t care that I was unable to do it that way.

Paul C.
Grado:

The process was very slow. It took a half hour to get our truck.

Sherrie B.
Grado:

They were so kind and helpful

Mark T.
Grado:

Fast, friendly, effecient. Quality equipment. 5 Star operation.

yezenia V.
Grado:

Na

Vanessa A. | First Impressions |
Grado:

I believe Jeff took care of me when I arrived in Erie Harborcreek. He was patient or we were patient with each other. He was very informative, pleasant to talk with and answered all my questions. Keep up the GOOD work.

Liz B.
Grado:

El cliente no dejó un comentario.

Ronald A.
Grado:

Staff was helpful, polite and professional

Eric R.
Grado:

El cliente no dejó un comentario.

William A. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Walter S.
Grado:

Very efficient

James B.
Grado:

El cliente no dejó un comentario.

Ronald A.
Grado:

The return location all around outstanding.

Brian M.
Grado:

Ur reserve site did not work well nor did the return site...we were charged extra $20 becuz of it. My husband tried to explain and they told us that we should have called or used their WiFi...how would I know there’s WiFi there? I own my own business and I would NOT recommend this to anyone I know.

Jeff T.
Grado:

El cliente no dejó un comentario.

Caleb W.
Grado:

El cliente no dejó un comentario.

Earl F.
Grado:

The only issue I had with the van was that it was not equipped with snow tires for this area. Aside from that, my overall experience was excellent.

Michael F.
Grado:

El cliente no dejó un comentario.

Lisa B.
Grado:

I had a really pleasant man named Jeff Jeska help me. I was at the storage unit and decided to see if I could rent a van at the last minute. He was busy cleaning out a truck when I walked over. He promptly stopped what he was doing, arranged for it, smiling the entire time and answering my questions. Excellent service!

Eita O. | First Impressions |
Grado:

A really fun experience.🤗💖

Daniel U.
Grado:

El cliente no dejó un comentario.

Daphne D.
Grado:

Len was knowledge of equipment and most helpful to my last minute moving need.

MARK S.
Grado:

TRUCK WAS DROPED OFF IN THE RETURN LANE AND KEYS PUT IN THE RETURN BOX SUNDAY 2/9/2020 AT 8:19 PM. I GOT A PHONE CALL 2/11/19 TRUCK NOT THEIR AND NO KEYS YOR ON THE HOOK FOR THIS TRUCK BEING MISSING/STOLEN. WAD ON HOLD FOR 5 MINUTES OOPS WE FOUND KEYS AND TRUCK. I AMY ANGRY I WAS THREATENED. YOUR PAYING FOR THIS TRUCK IF IT IS MISSING YOUR RESPONSABLY FOR IT. WHAT KIND OF POOR MANAGENMENT IS THIER IF YOU DO NOT KNOW TRUCK WAS PROPERLY RETURNED AND YOU DONT KNOW IT I CALL THAT A S SHOW

David L.
Grado:

El cliente no dejó un comentario.

Matthew K. | Overall Experience |
Grado:

I liked the area where old/unwanted items could be left for others

Anita M.
Grado:

El cliente no dejó un comentario.

Brian C.
Grado:

El cliente no dejó un comentario.

Gordon C.
Grado:

El cliente no dejó un comentario.

Allen C.
Grado:

Very helpful and friendly staff made the transaction very easy.

Herbert S.
Grado:

El cliente no dejó un comentario.

ronald B.
Grado:

El cliente no dejó un comentario.

Charles H.
Grado:

Can’t imagine!! Was they way all companies should operate!!!

Joseph M.
Grado:

El cliente no dejó un comentario.

Judith B.
Grado:

El cliente no dejó un comentario.

james B.
Grado:

El cliente no dejó un comentario.

sherri T.
Grado:

El cliente no dejó un comentario.

Tom S.
Grado:

El cliente no dejó un comentario.

Gerhard B.
Grado:

El cliente no dejó un comentario.

Michelle M.
Grado:

Fill windshield washer fluid; it was completely empty. Check lights; inside cargo light was burned out. Fix leak in ceiling of cargo area; boxes got wet and ruined pictures.

Philip B. | Overall Experience |
Grado:

I have frequent this location as a business that I have an appreciation for due to the fantastic staff that is always helpful. The place is always clean. I’m always impressed every time I go there.

JONATHAN M.
Grado:

El cliente no dejó un comentario.

Richard W.
Grado:

El cliente no dejó un comentario.

Robin Y.
Grado:

The on-line representative tried to pull a fast one giving us 120 miles "free" when in fact she was charging us more! The representative in the actual facility was very helpful. Just glad I did the math!!

TERESA H.
Grado:

El cliente no dejó un comentario.

Joseph K.
Grado:

El cliente no dejó un comentario.

Aleta C.
Grado:

Everyone was so nice and I was happy with my experience here

Anthony C.
Grado:

El cliente no dejó un comentario.

Robert F.
Grado:

Great location and team. I wanted to drop off my car hauler early and despite getting there at the last minute they took are of me. They also found equipment of mine I left on the truck and got it back to me. Great staff!

Michael M.
Grado:

El cliente no dejó un comentario.

Jeffery B.
Grado:

Have 17 foot U-Haul available like the sign behind the counter advertises.

Robert K.
Grado:

El cliente no dejó un comentario.

Willard O.
Grado:

Wet happy with service and would comeback

Jessica G.
Grado:

El cliente no dejó un comentario.

William D.
Grado:

El cliente no dejó un comentario.

Michael Z.
Grado:

El cliente no dejó un comentario.

Randall M.
Grado:

Very quick and smooth. In and out

DOMINIC S.
Grado:

El cliente no dejó un comentario.

Gregory E.
Grado:

El cliente no dejó un comentario.

Barry B.
Grado:

El cliente no dejó un comentario.

Debra L.
Grado:

The gentleman was very pleasant and courteous when I returned the truck.

lynn D.
Grado:

Very impressed by the staff attitude and efficiency.

Nathan S.
Grado:

El cliente no dejó un comentario.

Lori B. | Overall Experience |
Grado:

Will definitely use next time a storage unit is needed.

Rebekah M.
Grado:

Jeff was taking care of us for both pick up and drop off. I can not say enough how professional as well as thorough he was with checking out and in our trailer we rented. He was very friendly, answered all my questions I had, as well as helpful. He is a very hard working employee as what I saw personally having him put our trailer on etc. He deserves great things. Because of this I will be back and will refer everyone that I know moving to this specific location. Thank you!

Gordon C.
Grado:

Trailer door not big enough(6x12)

Allan D.
Grado:

El cliente no dejó un comentario.

Michael A.
Grado:

El cliente no dejó un comentario.

Paul S.
Grado:

El cliente no dejó un comentario.

Donald C.
Grado:

El cliente no dejó un comentario.

Joseph M.
Grado:

El cliente no dejó un comentario.

David M.
Grado:

El cliente no dejó un comentario.

Dale L.
Grado:

El cliente no dejó un comentario.

Shane R.
Grado:

El cliente no dejó un comentario.

Howard B.
Grado:

El cliente no dejó un comentario.

Beth U.
Grado:

Everything good here??

Gary L.
Grado:

El cliente no dejó un comentario.

Jeffery B.
Grado:

Not a thing the experience was excellant

Tony L.
Grado:

El cliente no dejó un comentario.

Calvin S.
Grado:

El cliente no dejó un comentario.

Trina H.
Grado:

The Lady was very Polite and very Professional. Great Job?

Angela L.
Grado:

El cliente no dejó un comentario.

Tina C.
Grado:

Always very friendly and polite staff, making this location my default place for anything moving/storage related.

John K.
Grado:

Awesome experience. Thank you

Rebecca P.
Grado:

Katie was excellent

Richard W.
Grado:

El cliente no dejó un comentario.

Christine O.
Grado:

El cliente no dejó un comentario.

Precious T.
Grado:

El cliente no dejó un comentario.

Charles I.
Grado:

I called a few days ahead of time to reserve/rent a trailer from U-Haul. Upon picking up the trailer and hooking it up to my jeep, Tyler Kriegisch/employee and myself discovered the wiring on my hitch wasn't working. Unfortunately, I didn't install the current hitch along with the wiring so I knew nothing about how to repair it. Tyler took it upon himself to install a new box and wiring! In less than 1.5 hours, my vehicle was ready to go, safely, efficiently and I was able to continue my day! That was also with he helping others with their rentals also. I have never experienced an employee going above and beyond their required or daily activities to ensure the customer was taken care of in a timely manner, like I experienced that morning! I can't thank Tyler Kriegisch enough for his professionalism, knowledge, efficient work, kindness and all around helpful attitude! I would and will continue to highly recommend the U-Haul on Buffalo Road.

Marie A. | Overall Experience |
Grado:

I emailed the manger about this facility and my experience and got no reply! I probably would have given a better rating but with no reply from the manager is horrible. Poor customer service!

Mario S.
Grado:

El cliente no dejó un comentario.

Tom S.
Grado:

very nice

Kevin B.
Grado:

El cliente no dejó un comentario.

BENJAMIN CLAY V.
Grado:

They were rude a d told me I was I was in the wrong spot then shoved a phone in my face even though the district rep told me I could take it anywhere. Very rude personnel.

Lisa K.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

Friendly service. More helpful if they can’t help. Get more equipment.

Jennifer T.
Grado:

El cliente no dejó un comentario.

Jamie Q.
Grado:

The little kid who was working and allowed to run things didn't put my furniture dolly i reserved in the truck. I drove a half hour away before checking the truck and had to turn around to go back. He then laughed about it, brought out a dolly and left it in the parking lot for me to load myself and secure it. And took 10 miles off my bill...$7.49....I lost an hour of moving time and rental time off my contract which he refused to fix. I had to pay movers for an hour to sit around and do nothing losing me even more money. Then when I returned the truck the same kid tried to get me to help him do his job and inspect the truck and run turning signals for him or some I dunno cause I don't work there!!!!! And he then snapped at me and raised his voice telling me I had to help him which I then again refused and told him to do his job. Terrible customer service, costed a lot of extra money and time, will probably never rent from uhaul again and most definitely will never use that store again....garbage.

Diane M. | First Impressions |
Grado:

Staff very helpful & easy to work with. Facility is conveniently located for me & I like that they have both inside, climate-controlled units & outside garage door access units.

Neil R.
Grado:

Lady was rude

Robert B.
Grado:

The service was average. Could use more people at desk when busy. Should rent trailers inserts when hauling trailers instead of having to purchase another one. Besides that the woman who taken care of us was professional, very helpful and made it easy to get trailer. Thankyou.

Darlene E.
Grado:

This Store has very Good Customer Service all workers were very helpful and informative Thank You.. Darlene...D.

Lisa A.
Grado:

El cliente no dejó un comentario.

Paul H.
Grado:

El cliente no dejó un comentario.

Robert L.
Grado:

El cliente no dejó un comentario.

mike H.
Grado:

Nothing. Everyone war great!!!

Jessica D. | Overall Experience |
Grado:

Staff at this location is very friendly and helpful. Overall I had a great experience using U-Haul.

Julie M. | Overall Experience |
Grado:

Leonard, Derek and Tyler were all very nice and helpful.

Yvonne T. | Overall Experience |
Grado:

Kaitlyn was very friendly and helpful

James T. | First Impressions |
Grado:

William was very helpful

Ryan M. | Overall Experience |
Grado:

Great experience!

Peter Z. | First Impressions |
Grado:

Good job by Kaitlyn in helping me switch units after I upgraded, to another upgrade.

Gerald H. | First Impressions |
Grado:

Great place, only problem is there is no light in the unit itself. Have to rely on hall lights

shaker A. | Overall Experience |
Grado:

Thank you 🙏

Erin Y. | First Impressions |
Grado:

It is clean and well managed

Tyler B. | Overall Experience |
Grado:

Great experience!!

Luvetria D. | Overall Experience |
Grado:

Great staff and great experience.

Thomas G. | Overall Experience |
Grado:

Keep up the good work.

Ashley L. | First Impressions |
Grado:

Had to wait in line for 30 minutes before being served due to understaffing. Elevator in storage area hadn’t been checked on as it didn’t work when I stepped into the building.

Jessica D. | First Impressions |
Grado:

Everyone at U-Haul was incredibly friendly and helpful and made the process of moving across state very easy.

Christine Y. | First Impressions |
Grado:

Customer service was great

Philip J. | First Impressions |
Grado:

The storage unit has not cleaned prior to my arrival. I booked it a few days in advance via web. Also, I was not aware that I had to purchase a special lock from U-haul. Maybe I missed it on the web

Craig B. | Overall Experience |
Grado:

I had no problems storing my belongings for about a year at their indoor storage. The movers said there can be mice so don't store food but I had no issues.

ANDREW Z. | Overall Experience |
Grado:

Entire first floor of indoor storage building smells moldy.Frequently found dead roaches in elevator and common areas.Found dead roaches in unit.Big metal support beam took up half my unit. Never agai

Millard P. | Overall Experience |
Grado:

Easy access, clean, secure, confident and reasonably priced.

David C. | Overall Experience |
Grado:

Two years in a row I had to have storage for my trailer outside. This can be a problem in a small town like Erie. Kaitlyn was able to fix my storage issue both years. Relieving me of a real problem.

oni j. | Reservación |
Grado:

Guy in store was very nice and helpful

SABRINA R. | Overall Experience |
Grado:

My things were at this site since 2011. I can't believe how everything was so fresh. Hardly any dust. No musty smell. Your staff has always been professional and very kind. Great service all arou

deborah p. | Overall Experience |
Grado:

The lighting in my storage unit was dark and the ceiling was open in the corner. But it worked for its purpose the four months I was there. The staff was always incredibly helpful and friendly to me.

LESLIE R. | Overall Experience |
Grado:

I'm very disappointed. I have two pieces of furniture that are damaged due to moisture or water. I'm not sure how this happened when the temperature is controlled.

Laura J. | Overall Experience |
Grado:

I moved out on The last day before payment was due. You still took payment. Considering I was there for over 18 months and paid almost every month on time or early I’m annoyed I was charged again....

RANDOLPH B. | Overall Experience |
Grado:

Very clean and secure facility. Definitely recommend. Thank you.

sue p. | Overall Experience |
Grado:

I was very pleased with the storage unit, accessiblity and the staff. If I ever need to use a storage unit again , my first choice will be U Haul.

tanny f. | Overall Experience |
Grado:

Thanks for being there when I need you guys

Taisha R. | Overall Experience |
Grado:

The customer service here is horrible.

No reviews have been submitted for this location.

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