Customer Reviews for U-Haul Moving & Storage of Eastside Erie

996 comentarios

5010 Buffalo Rd   Erie, PA 16510
(On Route 20 between Wesleyville and Harborcreek)

(814) 899-3167

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(814) 899-3167

5010 Buffalo Rd
Erie, PA 16510
(On Route 20 between Wesleyville and Harborcreek)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

All good

Ronald R. 
Clasificación:
5.0

No improvement necessary..... very good experience Thank you

Howard C. 
Clasificación:
5.0

All the staff was polite, friendly, and helpful.

Stanley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M. 
Clasificación:
5.0

Your folks were great! Now the 2 guys and their company that you recommended was a little disappointing. Tri-state.

Albert C. 
Clasificación:
4.0

I am so upset with Uhaul as a whole. The location was great but I got screwed and charged for an extra day for no reason. My equipment was returned on time but their app wouldnt work so I had to do after hours return.

Brandon R. 
Clasificación:
5.0

Nothing the process went as expected

Joseph S. 
Clasificación:
3.0

I bought a bag of shipping blankets when I picked up the truck. While loading the truck, I found I did not need the blankets. I did not open the bag. Before I left for my deliver destination, I stopped at U-Hall to ask if I could return the unopened unused bag. I was told NO. The lack of customer appreciation did not go unnoticed.

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk M. 
Clasificación:
5.0

Our favorite U-Haul location. Staff members are professional, friendly and always helpful to see that our needs are met, which is much appreciated... thank you!

John W. 
Clasificación:
2.0

Even though the rep was awesome during check out of the truck when I realized the add on dolly were not in the truck i tried to call the local uhaul no answer or voicemail. Got a hold of corporate after 2 hours on hold. They put a message on my account, when i returned the truck i couldn't self check in. Server was down please was closed so I couldn't talj to someone. They checked it in and I said they check the dollies but all good there there were none and they still charged me for those dollies that is ridiculous

Thomas F. 
Clasificación:
3.0

The manager is very unfriendly

Julie W. 
Clasificación:
5.0

Haylee was awesome in securing a replacement 10' truck after discovering the truck I reserved a week ago was cancelled by someone for whatever reason. This was a big deal because I was to drive over 5hrs from VA to northern PA to remove property from my in-law's residence that was being put on the market 2 days later. Thank you Haylee (hopefully the name is spelt correctly) for making things happen and getting things squared away.

Robert W. 
Clasificación:
4.0

El cliente no dejó un comentario.

HOWARD J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig L. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHELLY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chanel T. 
Clasificación:
5.0

NONE

Mark M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
5.0

The seft check-in for after hours didn't register on the u-haul system so I was charged the convince fee for not checking it in. The rep was very helpful and we were able to resolve the issue.

Benjamin O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas T. 
Clasificación:
5.0

I wish I could give you something to improve, but I really can't. Hallie was extremely helpful, thorough and professional. I honestly don't want to go to any other UHaul just because of the great experience I had.

Joshua C. 
Clasificación:
1.0

I ordered a trailer using your company's the web site Upon picking up the trailer - denied by local agent Was given a smaller unit The old term was "bait and switch" Poor management policy

Raymond H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen S. 
Clasificación:
1.0

After renting a truck, they were too busy and told me to find the truck without showing me the truck or how to operate it. The truck was dirty with dust on the dash. Truck seems to need some maintenance done to it as it rode rough. Wont rent here again.

Anthony F. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER S.  |  Overall Experience 
Clasificación:
5.0

Very convenient and very Friendly staff.

Clarence S. 
Clasificación:
3.0

It is winter , we just had a snow storm,open the door looked like a garage floors were dry.

Stephen P.  |  First Impressions 
Clasificación:
4.0

wished it was waiting for me, not across the parking lot and not brushed off

Patricia G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent K. 
Clasificación:
5.0

Every thing was good.

Lawrence S. 
Clasificación:
3.0

HAVE AN EMPLOYEE WALK AROUND THE VEHICLE WITH THE CUSTOMER!!!!!!!

Richard W. 
Clasificación:
5.0

Nada

Eric E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

U-haul is doing just fine

Ciearra A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Greg M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAREN B. 
Clasificación:
4.0

The pickup/check-in and drop off/check-out procedures are far more complicated then ever before - very time consuming. I have used U-Haul rentals a lot in the past, my personal information is already on file, but it did not speed up the before and after rental process at all. I expected the usual check of lights, ball/hitch testing (both installed by this facility; but this latest rental now included photos of my driver's license and photos of the equipment connction/attachment (they did for me). The return process involves the same testing of wiring, etc. and a check of the trailer tire pressure - I even had to park the trailer in the lineup where I got it just 3 hours before. These new procedures just seem excessive.

Donald P. 
Clasificación:
4.0

nice clean unit. reasonable rate. one hiccup, poor directions to accessing the unit. There are keypads with instructions on the man door and both sliding doors. Using these did not work and error message stated I was not logged in. The attendant on duty said they've been having trouble with the online information transferring over and manually opened the sliding door for me. The next time I visited the same happened, so I again went inside to find out what was up. This time the manager was on duty and stated you must first log in to the center keypad (which looks identical to the other keypads and has no signage stating you must log in to that one first). So much for contactless setup! Better posted instructions and education for employees would be good. Otherwise no other complaints.

phillip l.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie F. 
Clasificación:
5.0

They are always friendly and efficient.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana S. 
Clasificación:
1.0

People. Working. There. Are. Very. Rude. From. Rocco and Denise. COZZITORTO

ROCCO C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Hattie J. 
Clasificación:
3.0

I would only recommend some one to you if you were the only choice. The girl in office was ok. But uhaul overall sucks now 5 truck in 4 years and I hate using uhaul. Prices jacked up, location drop offs are not convenient due to your company

MELISSA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darryl W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael E.  |  Overall Experience 
Clasificación:
5.0

Battery in truck died which resulted in me having to wait for over an hour for a jump. Also forced me to return truck after closing which resulted in an additional $20 fee. Not happy about that.

Joseph S. 
Clasificación:
5.0

nothing its all good

Larry S. 
Clasificación:
5.0

Everyone was helpful and knowledgeable about the rental and what I needed for moving which made this move effortless. Thanks so much

Shirley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

Everything was perfect.

SEAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler B. 
Clasificación:
5.0

Kaitlyn, Lenard and staff were a big help ,Very knowledgeable and help full ,They take their job seriously .

Lawrence N. 
Clasificación:
4.0

At first Kaitlin was not understanding me and I wasn't understanding her but eventually we connected. She did over and above helping me with my move in. I'll recommend U-Haul.

Premier M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles John Iii Z. 
Clasificación:
5.0

Check-in and check-out were very efficient and fast experiences. Highly recommend U-Haul on Buffalo Road in Erie, PA.

Harvey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean M. 
Clasificación:
5.0

Store representative was polite and courteous

JAMES W. 
Clasificación:
4.0

19.99 truck turns in to a 89.00 dollar bill Charging mileage for local use is not right

Kevin W. 
Clasificación:
5.0

Has made my move much easier. Very happy

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdulkadir H. 
Clasificación:
5.0

Very professional and courteous. Well organized making them easily accessible.

Pamela K. 
Clasificación:
4.0

Leonard was incredible. He drove by off duty and saw us hooking up and loading a car trailer and stopped by just to help us get it hooked up properly for our long trip. Super nice and helpful. The truck had cigarette ashes in it from previous driver that smelled up the cab. Otherwise great!!

Cherish T. 
Clasificación:
5.0

Staff was very friendly & helpful. Location was very clean, and equipment was well maintained. I will be using them when I have a need again.

Brent E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELLEY M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACI S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R.  |  Online Move In 
Clasificación:
5.0

Very easy and quick

Janie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil V. 
Clasificación:
4.0

Terrific service and people. Easy and simple process.

JON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary A. 
Clasificación:
4.0

Nice to see a woman in charge.

Terrance H. 
Clasificación:
4.0

Quick...no issues

David G. 
Clasificación:
4.0

The original fuel level was overstated. I filled it to the level it was at when I picked up the truck. That was acceptable when I dropped off. The staff referred me to "dispute" the fuel level, but the online picture upload did not work. In the future, I would appreciate it if the staff would simply come look at the fuel level, then mark the sheet accurately with their highlighter. Would have saved me from the anxiety that I experienced.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casandra F. 
Clasificación:
2.0

First, Uhaul Got our rental date mixed up. Next, Our receipt says return in 6 hours and when we arrived we were told had to have back in just a few hours. After husband put back out putting trailer on our pickup, girl remarked we didn't hook up right. I said you should have someone here to hook up. She remarked I told you I was finishing up the paperwork. Then she fixed hookup. There was never any mention prior about uhaul hooking anything up for us. We did ask for help in store before we went out to get trailer. I ask some guy who was Hanging around if he worked there. We thought he was going to help us hook up. He said he didn't work there. After hubby put back out putting trailer on he forgot to do cell phone check up. We didn't care for this anyways. We told girl she should just walk around trailer with us and note if any scratches etc. she said you don't do that. Not sure why your stupid paperwork would take so long to fill out- you had two days to do it. Whole thing took too blankety long. Def never rent from uhaul. We'll stick with Penske truck. This was also too costly. We bought a part from uhaul for our pickup and the pin on it wouldn't work or didn't fit right. We had to buy an additional part at uhaul. Think it would have been 70.00 cheaper to rent a truck.. You need to get organized. You need to have men working here that can go outside and hook up a trailer. Think you would be liable if trailer isn't hooked up properly. You aren't a self service place.

Robert R. 
Clasificación:
5.0

Nothing, everything was great!

Carol T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
5.0

Everyone I spoke to was knowledgeable and helpful.

Gerry T.  |  Overall Experience 
Clasificación:
2.0

I was told I could return my equipment at any time, and told where to leave it if no one was there. I was NOT told that there would be an after hours surcharge, and that my bill would be over $20 more than expected. I am not impressed.

Brian B. 
Clasificación:
3.0

I went online to U-Haul.com Wednesday to reserve a moving van and when I got there Saturday to pick it up they said they didn't have a reservation for me, even though I went through the Online website and filled out the application and gave them all my information. They did have a vehicle I could rent though so it worked out ok. That evening I called back to ask to extend the rental a few hours (I called at 345 PM) and I got a call center that couldn't help me and they transferred me to someone else who I had to start all over again with and got the rental extended. The next day I got a call from the local U-Haul where I rented the truck from and they said they didn't have anything in the computer about an extension. I ended up paying for two full 24 hours of rental even though I only had the truck 5 extra hours and ended up with a terrible confused experience.

Sean P. 
Clasificación:
5.0

This was the best experience I've ever had with a uhaul facility. Harborcreek uhaul is the best. I will definitely utilize you again should the need arise. Thank you for such a great experience.

Shannon G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

heather M. 
Clasificación:
5.0

Kaitlyn was fabulous

James F. 
Clasificación:
4.0

El cliente no dejó un comentario.

QUINN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal H. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEBRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
4.0

I have dealt with this particular Uhaul location on many occasions. Always clean trucks waiting to rent, upon my arrival. The staff is above average in customer service.

Chistopher B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sally K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chanel T. 
Clasificación:
3.0

Not enough staff working for all the activity at the rental counter, the natural gas pump and the storage area. Waited nearly 30 minutes for service to rent my cargo van.

Jill O. 
Clasificación:
5.0

Thank you for your presence in the area/

Albert G.  |  Overall Experience 
Clasificación:
5.0

It is very misleading to say you can rent a truck for $30 and it cost me $74.

Leonard S. 
Clasificación:
5.0

I had a flat tire on the auto transport that I rented. I was on HOLD for almost an hour & finally gave up. I was able to get in touch with a U-Haul Moving & Storage at Byrne Rd in Toledo OH & THEY were very helpful & found me a U-Haul in Edon Oh that was able to change my flat tire. I am VERY VERY disappointed in U-Haul's Road service. I was unable to open the U-haul/help website on my phone so I was STRANDED. I will NOT be using U-Haul ever again.I will try one of your competitors.

Ronald R. 
Clasificación:
5.0

Not much great staff

Ronald R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell C. 
Clasificación:
5.0

Under the current Covid-19 conditions the service was truly remarkable.

Robert H. 
Clasificación:
5.0

The staff was amazing... thankyou

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACI S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M.  |  Overall Experience 
Clasificación:
4.0

Wasn't very happy about the fact that I had just paid for the month and didn't get money back. Will alert people to this fact.

Richard C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry T.  |  First Impressions 
Clasificación:
3.0

Sometimes things get missed. No big deal. But I will say my unit wasn't clean for a very long time. A ton of cobwebs and a lot of dirt on the floor. I told the worker about it and her response was "if there was a blue tag and a lock inside I had to be clean". Ummm. Well, it wasn't. Just thought it was ironic that a company that charges me if I leave anything dirty, and here I am cleaning up after them. Kinda funny. Like I said, no big deal. Just the part of not believing me left me a little bewildered.

David Z.  |  Online Move In 
Clasificación:
5.0

Your personal at the harborcreek facility were great and very help full.

Joel F.  |  First Impressions 
Clasificación:
5.0

I believe Jeff took care of me when I arrived in Erie Harborcreek. He was patient or we were patient with each other. He was very informative, pleasant to talk with and answered all my questions. Keep up the GOOD work.

Vanessa A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

William A.  |  Overall Experience 
Clasificación:
5.0

A really fun experience.🤗💖

Eita O.  |  First Impressions 
Clasificación:
5.0

I liked the area where old/unwanted items could be left for others

Matthew K.  |  Overall Experience 
Clasificación:
5.0

I have frequent this location as a business that I have an appreciation for due to the fantastic staff that is always helpful. The place is always clean. I'm always impressed every time I go there.

Philip B.  |  Overall Experience 
Clasificación:
4.0

Will definitely use next time a storage unit is needed.

Lori B.  |  Overall Experience 
Clasificación:
1.0

I emailed the manger about this facility and my experience and got no reply! I probably would have given a better rating but with no reply from the manager is horrible. Poor customer service!

Marie A.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful & easy to work with. Facility is conveniently located for me & I like that they have both inside, climate-controlled units & outside garage door access units.

Diane M.  |  First Impressions 
Clasificación:
5.0

Staff at this location is very friendly and helpful. Overall I had a great experience using U-Haul.

Jessica D.  |  Overall Experience 
Clasificación:
5.0

Leonard, Derek and Tyler were all very nice and helpful.

Julie M.  |  Overall Experience 
Clasificación:
5.0

Kaitlyn was very friendly and helpful

Yvonne T.  |  Overall Experience 
Clasificación:
5.0

William was very helpful

James T.  |  First Impressions 
Clasificación:
5.0

Great experience!

Ryan M.  |  Overall Experience 
Clasificación:
5.0

Good job by Kaitlyn in helping me switch units after I upgraded, to another upgrade.

Peter Z.  |  First Impressions 
Clasificación:
4.0

Great place, only problem is there is no light in the unit itself. Have to rely on hall lights

Gerald H.  |  First Impressions 
Clasificación:
5.0

Gracias 

shaker A.  |  Overall Experience 
Clasificación:
4.0

It is clean and well managed

Erin Y.  |  First Impressions 
Clasificación:
5.0

Great experience!!

Tyler B.  |  Overall Experience 
Clasificación:
5.0

Great staff and great experience.

Luvetria D.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work.

Thomas G.  |  Overall Experience 
Clasificación:
3.0

Had to wait in line for 30 minutes before being served due to understaffing. Elevator in storage area hadn't been checked on as it didn't work when I stepped into the building.

Ashley L.  |  First Impressions 
Clasificación:
5.0

Everyone at U-Haul was incredibly friendly and helpful and made the process of moving across state very easy.

Jessica D.  |  First Impressions 
Clasificación:
5.0

Customer service was great

Christine Y.  |  First Impressions 
Clasificación:
3.0

The storage unit has not cleaned prior to my arrival. I booked it a few days in advance via web. Also, I was not aware that I had to purchase a special lock from U-haul. Maybe I missed it on the web

Philip J.  |  First Impressions 
Clasificación:
5.0

I had no problems storing my belongings for about a year at their indoor storage. The movers said there can be mice so don't store food but I had no issues.

Craig B.  |  Overall Experience 
Clasificación:
1.0

Entire first floor of indoor storage building smells moldy.Frequently found dead roaches in elevator and common areas.Found dead roaches in unit.Big metal support beam took up half my unit. Never agai

ANDREW Z.  |  Overall Experience 
Clasificación:
5.0

Easy access, clean, secure, confident and reasonably priced.

Millard P.  |  Overall Experience 
Clasificación:
5.0

Two years in a row I had to have storage for my trailer outside. This can be a problem in a small town like Erie. Kaitlyn was able to fix my storage issue both years. Relieving me of a real problem.

David C.  |  Overall Experience 
Clasificación:
3.0

Guy in store was very nice and helpful

oni j. | Reservación
Clasificación:
5.0

My things were at this site since 2011. I can't believe how everything was so fresh. Hardly any dust. No musty smell. Your staff has always been professional and very kind. Great service all arou

SABRINA R.  |  Overall Experience 
Clasificación:
4.0

The lighting in my storage unit was dark and the ceiling was open in the corner. But it worked for its purpose the four months I was there. The staff was always incredibly helpful and friendly to me.

deborah p.  |  Overall Experience 
Clasificación:
3.0

I'm very disappointed. I have two pieces of furniture that are damaged due to moisture or water. I'm not sure how this happened when the temperature is controlled.

LESLIE R.  |  Overall Experience 
Clasificación:
4.0

I moved out on The last day before payment was due. You still took payment. Considering I was there for over 18 months and paid almost every month on time or early I'm annoyed I was charged again....

Laura J.  |  Overall Experience 
Clasificación:
4.0

Very clean and secure facility. Definitely recommend. Gracias.

RANDOLPH B.  |  Overall Experience 
Clasificación:
5.0

I was very pleased with the storage unit, accessiblity and the staff. If I ever need to use a storage unit again , my first choice will be U Haul.

sue p.  |  Overall Experience 
Clasificación:
5.0

Thanks for being there when I need you guys

tanny f.  |  Overall Experience 
Clasificación:
2.0

The customer service here is horrible.

Taisha R.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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