Customer Reviews for U-Haul Moving & Storage of Easton

1,453 reviews

8627 Ocean Gateway   Easton, MD 21601

(410) 770-9510

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(410) 770-9510

8627 Ocean Gateway
Easton, MD 21601

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Travis newcomb 
Rating:
5.0

Customer did not leave a comment.

Andrew Bittlemann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG MCGINNES 
Rating:
4.0

This location is 5 minutes from my house. They were not able to accept the return due to space issues. The assigned return location is over 30 minute drive (hour round trip). In the end there was space available and a very helpful office manager who made it work. Do have an issue with not getting real people to answer the phone.

JAMES W. Tyson 
Rating:
3.0

Customer did not leave a comment.

SOPHIA STUART 
Rating:
5.0

Kim De La Torre is exceptional. Very friendly, great attitude towards customer. Thank you.

Calin Taralunga  |  First Impressions 
Rating:
5.0

Kim DeLaTorre is amazing. Great attitude and very helpful..

Calin Taralunga 
Rating:
5.0

Customer did not leave a comment.

michael burton 
Rating:
5.0

As far as I'm concerned you guys do a great job. Each time I come or call to rent a vehicle there's always one for me. Thank you again.

karen moaney 
Rating:
4.0

The receptionist was very helpful, efficient and friendly (sorry, I don't have her name) I was surprised at being charged $9.00 for gas, we put some in and the dial was pointing Full (?) It was a man with a beard that checked-in the truck return. Otherwise everything was ok with the truck. Thanks

Mary Jo Heaver 
Rating:
5.0

Customer did not leave a comment.

Rick Shearer 
Rating:
5.0

I've had some of the worst days of my life during a move, and the staff at every Uhaul I've ever been to have been nothing but helpful, professional, sympathetic, and overall fantastic. I hope they can read this because I truly mean it when I say that they made the worst week of my life a little brighter. My only gripe with my storage unit is with the computer system running it: for some reason I could not enable auto pay. Both myself and my local uhaul office tried and neither of us could get it to stick. It's overall not a big deal though, as my first late fee was forgiven due to computer error and I was given ample notice every subsequent month. Again, props to the staff at the easton md uhaul.

Nicholas Dyson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nizhay Simms 
Rating:
5.0

Customer did not leave a comment.

LESLIE SCHUERMANN 
Rating:
5.0

Kim de la Torre is amazing. We've had nothing short of stellar service since we began renting at this facility about 10 years ago. We only moved out because we've been able to accommodate all of our belongings in our home now.

Walter Atha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher HYNSON 
Rating:
3.0

Employee was kind of rude. Seemed aggravated because I was renting in a snow event

Thomas Coughenour 
Rating:
1.0

truck broke down..obviously ot wasn't maintained on a regular. in the morning...the lady held me up a whole hour before able to move. just to call my girlfriend to verify my info. then the rruck wasn't prepared prior to my reservation...a whole hour to process and get truck ready..when it was reserved a week ahead

Jermaine Patton 
Rating:
5.0

Brooke was fantastic!

Pernox Skin Care Laboratories, LLC   |  First Impressions 
Rating:
3.0

Requested and paid for furniture dolly’s a there was a hand cart in the truck. Also requested and paid for 6 moving blankets and there were 2. Made the move more difficult. We did an after hours pick up due to the time we needed to get the truck so there was no one there to correct the problem.

Bridgette Jarrett 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN SILEWICZ 
Rating:
5.0

Replace metal tie downs on the floor of the trailer. Two were missing

Mark Roberts 
Rating:
5.0

Everything went just fine people where friendly and professional thanks

william balk 
Rating:
5.0

Customer did not leave a comment.

Mark Potter 
Rating:
5.0

Great staff. Very convenient location.

Hans Reigle 
Rating:
4.0

Customer did not leave a comment.

Jonathan Ullom 
Rating:
5.0

The people there were so nice and helped me with everything I’m a repeat customer of theirs and will be using them in late February or early March thanks so much for making it so easy

Rodger Campbell 
Rating:
3.0

Every time I called the number listed for the Easton office over the course of several months, an automated message says they are busy and it forwards my call to another uhaul location. I actually stood in the lobby of the Easton store when there were no customers there and called the number from my cell phone and it did the same thing. I’m not sure what is going on with the phones, but there needs to be a way to contact this office directly by phone. They also lock the large sliding door early but leave the side door open so you can get into your storage unit but if you have anything large to move, you cannot get it. Would be helpful if there was a way to open the sliding door after 7pm.

Richard Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Turney 
Rating:
5.0

Customer did not leave a comment.

Mark Misener  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katharine fraser  |  First Impressions 
Rating:
5.0

The young lady working the office was exceptional.

Jeffrey Mallory 
Rating:
4.0

Customer did not leave a comment.

Saeed Salehinia 
Rating:
5.0

Customer did not leave a comment.

Craig Mahler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Belanger 
Rating:
5.0

I'll use you again, for sure.

Randy Knoepfle 
Rating:
4.0

Customer did not leave a comment.

PATRICIA DANIEL  |  Overall Experience 
Rating:
5.0

Brooke was super nice, helpful and efficient in making sure my storage move in was easy. The facility is well laid out, incredibly convenient location and clean.

AK ADAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anitra Jackson 
Rating:
5.0

Customer did not leave a comment.

stephen mangasarian 
Rating:
4.0

The truck was good, except for the fact that the passenger mirror was faulty and would not stay in place, leaving it difficult to see using that mirror.

Alex Vega 
Rating:
5.0

Customer did not leave a comment.

James Burke 
Rating:
5.0

Very Good Customer Service

DARREN GREEN 
Rating:
5.0

Customer did not leave a comment.

carol anderson 
Rating:
5.0

Manager Kim was the best!

SUSAN WEST  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sal mauwong 
Rating:
1.0

This is not a ding against the 8627 Ocean Gateway or the people that work there. The one star is because of your headquarters policy that the two contact numbers have to be called before they can rent the trailer. Yesterday, I forgot my cell from home and I could not rent the trailer because of it. What was SUPER frustrating!! They were able to call my wife, who was in the car, I a valid picture license, I have an account, and I have rented from this location countless times. This is a case where steadfast adherence to corporate policy led to HORRIBLE customer satisfaction.

Jeffrey Costantin 
Rating:
5.0

Customer did not leave a comment.

Merrill Thomas 
Rating:
5.0

Customer did not leave a comment.

Laura Kellner 
Rating:
5.0

Excellent experience at Easton U-Haul. Very friendly and helpful staff. Reservation system, equipment acquisition and return all went very smoothly.

John Faison 
Rating:
5.0

Customer did not leave a comment.

Brett Whitehead 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Lewis 
Rating:
5.0

Clean, safe facility. Excellent, friendly staff. Useful and hand trucks available. Price was fair--not cheap, but fair. I'm glad I used this facility and came away with a very positive U Haul experience. I also rented a small trailer once during my rental period, same quality, no problems at all.

Greg Mcnamara  |  Overall Experience 
Rating:
5.0

When I reserved the unit online it was for the first floor. When I arrived they were out of first floor units. I was gone on the second floor and it was directly across from the elevator.

george trice  |  First Impressions 
Rating:
5.0

Service was great. Kim was friendly, knowledgeable and helpful. Equipment was clean and ran well.

Robert Rabaglia 
Rating:
4.0

Customer did not leave a comment.

Rosemary Ross 
Rating:
5.0

Customer did not leave a comment.

Jacob Reid 
Rating:
5.0

Customer did not leave a comment.

robert schwarten 
Rating:
5.0

Excellent customer service! Courteous, professional and very kind!

Jordan Lloyd 
Rating:
5.0

Thank you for a wonderful storage facility that was very easy and convenient to use. Appreciated your various moving carts that helped us move items in and out!

SUZANNE ODONNELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Anderson 
Rating:
5.0

Customer did not leave a comment.

Garth Hoff 
Rating:
5.0

Great staff was great went out of there way to help

STEVEN GORDON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Leeser 
Rating:
4.0

Customer did not leave a comment.

Lisa Weigand 
Rating:
5.0

Our CSR Sierra was extremely helpful. We were beyond pleased that the office was open on a holiday.

Jeffery Geib   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffery GEIB 
Rating:
3.0

The process is very confusing as to how the mileage is calculated and the extra charges for being over the miles. Should be a little more easier to understand. Made me look like I was unable to comprehend or was being difficult which I was neither! Thank you

patricia hawkins 
Rating:
4.0

Customer did not leave a comment.

James Noel 
Rating:
5.0

Everything was great. Staff was professional & helpful.

Trina Green 
Rating:
5.0

Customer did not leave a comment.

Shelly Chavis 
Rating:
5.0

Everything went smooth and the young lady that helped me was very informative, helpful and polite.

Kenneth Jolley 
Rating:
4.0

The rental process is abit over the top for the renting of a 5x8 trailer. I rent cars weekly , all over the USA and never go through this type if process Avis…drivers licence proof of insurance credit card….done !

Jeffrey Speicher 
Rating:
5.0

This was a clean, efficient location. The rep I worked with was great - she was very friendly and got me in and out quickly. This is officially my favorite U-Haul location.

Seth Troy 
Rating:
5.0

Customer did not leave a comment.

TERRY DAYTON 
Rating:
5.0

The general manager Kim exemplifies customer service. She is knowledgeable, courteous and professional. Kim made the entire process easy and started my day with a smile. I am very satisfied I chose U-Haul and in particular this location for my moving and storage needs.

Martin Murn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Dayton 
Rating:
5.0

Everyone was polite and friendly and extremely efficient. I highly recommend these guys - plus they sell boxes, tape, locks, tarps … everything you need for whatever you’re moving. Awesome service!

SARAH TWINAM 
Rating:
5.0

Nothing Needed, All Excellent!!! Thanks, Phil S.

Phil Strissel 
Rating:
4.0

While the interior was broom swept and clean, the windshield was very dirty both inside and out. In my opinion, a clean windshield is essential and a safety concern I spent 15 minutes cleaning the windshield and side mirrors. Thanks

Paul Davin 
Rating:
5.0

Top notch. Very professional

Richard Cohee 
Rating:
5.0

Customer did not leave a comment.

Emily Gogoll 
Rating:
5.0

Customer did not leave a comment.

Christine Truxell 
Rating:
4.0

Love it

julian blake 
Rating:
5.0

Customer did not leave a comment.

William Drain 
Rating:
5.0

Very clean organized convenient and everyone was friendly and helpful

VERUSCHKA GONZALEZ  |  First Impressions 
Rating:
4.0

My agent, Sierra Allen, needs help! Poor girl was busting her hump to satisfy everyone all at once while the others seemed to be taking up air and sucking up revenue.

JAMES SHELBY 
Rating:
5.0

Awesome location and service.

Veruschka Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Robert McCaig 
Rating:
5.0

fast friendly staff, hooked up trailer and checked lights. Upon return they unhooked trailer and did check out fast and friendly.

TERRY DAYTON 
Rating:
5.0

Customer did not leave a comment.

Matthew Ernest 
Rating:
5.0

Almost like coming home…. Great people …. Wonderful service

charles billingslea  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Salguero 
Rating:
5.0

Customer did not leave a comment.

Katie Schroeder 
Rating:
5.0

Kim and Brooke are great to deal with.

Merril Thomas 
Rating:
5.0

Customer did not leave a comment.

ANN GOODMAN 
Rating:
5.0

Customer did not leave a comment.

Robert Sheets Jr 
Rating:
3.0

They seem to have slow computer issues. I seemed a little frustrating to them but I was patient. Good service.

Ed Manlove 
Rating:
5.0

This is by far the best, cleanest, most problem free Uhaul on the East Coast.

Mehves Lelic 
Rating:
5.0

Perfect, fast and efficient

debbie-greg leber 
Rating:
5.0

Customer did not leave a comment.

Kevin White  |  First Impressions 
Rating:
5.0

The staff working on Sunday June 25 were phenomenal! They were both friendly and helpful and quick. I have used Uhaul many times in the past and never had such good customer service. My dad and I were even talking about it on the drive home. This was a long distance move for me and I was really exhausted and their positive attitudes were so appreciated!

HEATHER WIRTH  |  First Impressions 
Rating:
5.0

Nothing at all, the staff were amazing, the storage facility is immaculate and the who experience was just so organized and efficient.

Heather Wirth 
Rating:
5.0

Everything with the rental was seamless even at drop-off and with the storage unit.

Latrish Oseko 
Rating:
5.0

Seamless interaction and reasonable rates. Thank you!!

Jennifer Coleman 
Rating:
5.0

Customer did not leave a comment.

JUNG MOON KIM 
Rating:
4.0

Customer did not leave a comment.

Mark Nelson 
Rating:
5.0

Great staff and always clean..Great place.

Aaron Michael  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard Ehrlich 
Rating:
5.0

Employees were helpful

Rinaldo DiGiorgio 
Rating:
5.0

Customer did not leave a comment.

Laura Dohoney 
Rating:
5.0

Customer did not leave a comment.

Robert Damiloski 
Rating:
5.0

That staff is always super friendly and helpful. I have rented from this location twice now and will definitely return for any future needs.

Diana Yon 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY SNIEZEK 
Rating:
5.0

Customer did not leave a comment.

dale Leonard 
Rating:
5.0

Excellent experience. Drop off manager or owner went over and above. The whole U-Haul experience far exceeded expectation!

Frederick Schaner 
Rating:
5.0

Customer did not leave a comment.

WHITNEY GAST  |  Overall Experience 
Rating:
1.0

Rude and disrespectful customer service.by staff at the Easton location (8627 Ocean Gateway). Fraudulent and deceitful billing. Asked to speak to higher up, but workers there would not refer me to anyone. In addition truck I rented (for transport fragile items) had very poor suspension system. Not only will I never visit this location again, I plan to discourage others from using UHaul services. Will also dispute my final bill and charges with my credit card company.

Lawrence Dubester 
Rating:
4.0

I am booking from another state so I can guarantee that my storage will be available when I move in two weeks. Everyone was so helpful and helped alleviate some of the stress that comes with moving. Maybe I can come back to review at another time.

Latrish Oseko  |  First Impressions 
Rating:
5.0

No check in was very easy and so was drop off.

daniel Hernandez 
Rating:
4.0

The door latch did not work properly. Had a very difficult time getting the roller door close. The latch would not clear the ceiling cross member. I alerted the dealership.

Delos Cy Jamison 
Rating:
5.0

Great team in Easton

John Jenkins 
Rating:
5.0

Customer did not leave a comment.

Tanya Terri 
Rating:
5.0

Very helpful staff!!

Tibebe Abebe 
Rating:
5.0

Customer did not leave a comment.

Tavair Tapp 
Rating:
4.0

Customer did not leave a comment.

lloyd white  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Misener  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary DeBarr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Blair  |  First Impressions 
Rating:
5.0

Very friendly staff and wonderfully run. The only thing I found annoying was to have to give an alternate phone contact AND have them call to confirm with them.

SALWA ELSHAZLY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BETH HORNER  |  Overall Experience 
Rating:
5.0

Awesome customer service! Spotless facilities!

STEVEN GORDON  |  First Impressions 
Rating:
5.0

I have rented two 10x10 storage units over the last couple of years as well as multiple vehicles and have never had an issue. The location is extremely convenient and right off of a major road. Parking was always available even in the back loading/unloading area. Inside of the climate-controlled building, the aisles are wide and numerous types of carts are available. I used pallets and a jack and had no issues inside. A first-class and well-run facility.

Chris Rice  |  Overall Experience 
Rating:
5.0

Wonderful service! Can not thank you enough!

JULIE BEDFORD  |  First Impressions 
Rating:
5.0

UHaul Storage in Easton was outstanding. The facility was super clean and easily accessible. Our items were temperature controlled and in pristine condition when we removed them yesterday after 3+ years of storage. Kim and her staff are very professional, helpful, and always pleasant. I would highly recommend Easton UHaul.

VIVIAN landau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vicki edmands  |  First Impressions 
Rating:
4.0

They were very helpful during my packing in and out. I would recommend them.

Claus Hagelman  |  Overall Experience 
Rating:
5.0

Kim and Becky and the Easton MD team iare outstanding and great to work with 😀 Thank You George Higley Best U-Haul facilities and trucks 😀

George Higley  |  Overall Experience 
Rating:
5.0

I had a discrepancy and was more than compensated. The staff were friendly and helpful. I was pleased with my interactions!!! Thanks Raleigh Capital Blvd Ryder, Noel Jackson

Noel Jackson  |  Overall Experience 
Rating:
5.0

This facility was critical to making my move out of state even possible. I am so grateful for their personal service to me and my family. I highly recommend this storage facility to everyone who has a storage need. Good luck getting a room because they go so quickly!

Manning Lee  |  Overall Experience 
Rating:
5.0

Kim and her team do an excellent job. I would highly recommend U-Haul both this facility specifically and U-Haul as a company.

david miller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kialena conway  |  First Impressions 
Rating:
5.0

Thanks to the wonderful staff for making everything go as smooth as possible.

julie waters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vivian Cornish  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julie waters  |  First Impressions 
Rating:
5.0

unit was excellent for me. Staff was great. Thanks

Louis Wheatly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristine Caggiano  |  First Impressions 
Rating:
5.0

The rates are a bit higher than other storages!

DOLLIE REED  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth maiorano  |  Overall Experience 
Rating:
5.0

We appreciated the chance to use your services. Thank you.

JASON MARTIN  |  Overall Experience 
Rating:
5.0

I will miss the ladies there. Kim, Brooke and kelly when she was there. They were so kind and helpful. I was there about 9 years. It was a favorite place for me to say..." I have a storage unit with UHAUL!" Great staff. Will miss 😥🙏❤❤ B Hodgman

BRENDA HODGMAN  |  Overall Experience 
Rating:
5.0

Brooke Muniz is a 6 Star Employee. Kimberley is equally awesome and extremely kind and helpful. It’s hard to find retain people with their incredibly positive and enthusiastic attitude. Nothing is too much for this dynamic duo. Your facility is spotless. The unit was pristine clean. Easy assess in and out. The facility is well lit and the restrooms immaculate. I highly recommend this particular location to anyone in need of storage or moving related services. Thank you!

Kevin Nolan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD LATHAM  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danette Spears  |  Overall Experience 
Rating:
5.0

Kim was always so great!

HEATHER BANKE  |  Overall Experience 
Rating:
5.0

The staff was excellent!!

sharon Galasso  |  First Impressions 
Rating:
5.0

Excellent all-around. From ease of entry/ exit to unit, to cleanliness, to attentive staff. Great experience.

Matthew Buckard  |  Overall Experience 
Rating:
5.0

Kim is an excellent manager

ALLISON SCHULTE  |  First Impressions 
Rating:
5.0

Kim and her staff are great! She’s managed the place for years. Would definitely recommend it!

ANNE EWING  |  Overall Experience 
Rating:
5.0

Staff was always extremely helpful. Answered my questions in full and went the extra step to let me know of additional features, services and, pricing. Very well-run facility.

BRIAN HAHN  |  Overall Experience 
Rating:
5.0

This is a very well managed and secure location. We rented a storage place for a number of years. It was easy to rent the space and very easy to close our space. The Uhaul website is also very customer friendly. The price was competitive.

VALERIE KINDT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Michael  |  First Impressions 
Rating:
1.0

I sent an email to Kim the manager regarding my experience

Christine Schiller  |  First Impressions 
Rating:
5.0

Kim and Kelly have been there for my whole experience. They understood what happened and I would like to THANK BOTH OF THEM! Kim and Kelly went above and beyond. It literally brings me to tears to think about how they understood blow by blow as I went through the hardest time of my life. Kim and Kelly both need to be recognized for all they have done. I'm not going into details here but they will know exactly what I'm talking about. I THANK BOTH OF YOU WITH EVER FIBER OF MY BEING! Thank you for being awesome!

RACHEL AND JOHN ARCHER  |  Overall Experience 
Rating:
5.0

Very convenient to access individual lockers. Climate-Controlled, Courtesy Carts and Restrooms make moving quite easy.

Chris Rice  |  First Impressions 
Rating:
5.0

Everyone at this location is helpful and friendly. They go out of their way to help. I would highly recommend using this locate for storage, supplies or truck rental.

LINDA SCHNABL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Christie  |  Overall Experience 
Rating:
5.0

Kimberly De La Torre was super nice and helpful. First rate!!

Jennifer Christie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Childs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald Estes  |  First Impressions 
Rating:
5.0

We couldn’t have been happier with our experience. We have used this facility on several different occasions and will is no other. Kim and her tam provide exceptional service!.

PAUL HANRAHAN  |  Overall Experience 
Rating:
5.0

The staff is always professional and well organized

Lisa Spears  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL GUSTAFSON  |  First Impressions 
Rating:
5.0

The staff, especially Kim, were very helpful and the facility was immaculate and safe. Thank you, Caroline Boutte

CAROLINE BOUTTE  |  Overall Experience 
Rating:
5.0

I found the staff pleasant and patient, even when faced with my irritated wife (when she would forget to sign out on a previous visit and would be locked out) I had a great experience.

james willey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Moore  |  First Impressions 
Rating:
5.0

Great team. Very helpful!

Stephen Sauter  |  First Impressions 
Rating:
5.0

All staff was always extremely helpful, friendly and knowledgeable with any of my questions or concerns....thank you for a safe and clean location for my furniture and belongings.

Muriel Pinkerton  |  Overall Experience 
Rating:
5.0

Kim was ALWAYS a pleasure to work with - From the day I rented my first storage unit 8+ years ago until Wednesday, 6/23/2020, when I closed out my last 3 units. The ONLY reason I am no longer renting any storage units at the Easton, MD facility is because I have moved back to CT. Kim was one of the first people who welcomed me to Maryland when I moved from Connecticut in April 2011 so it’s fitting that she was the last one to wish me well when I left. Kim is a true gem and U-Haul is EXTREMELY fortunate to have her. Sincerely, Dottie Campbell

Dottie campbell  |  Overall Experience 
Rating:
5.0

Kim and her staff are extremely helpful and customer service is excellent

LYNDA KOPPELMAN  |  Online Move In 
Rating:
5.0

Kim was so welcoming and helpful. She took me to my unit and showed me how to access the building.

Katherine Rizzoli  |  First Impressions 
Rating:
5.0

Kim is lovely and a great professional

Marcelo Antinori  |  Overall Experience 
Rating:
5.0

Thank you for being understanding when i was late at times. Ms kim thank you so much

charlotte brown  |  Overall Experience 
Rating:
5.0

Staff was always helpful; and the facility was spotless. Every single time I was there, I passed a staff person cleaning,,and this was Even before the corona virus,

terri patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashay Emory  |  Overall Experience 
Rating:
5.0

We have used multiple storage units over a ten year period. Kim has always been AWESOME.

WOODY DUNSTAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terri patterson  |  First Impressions 
Rating:
5.0

They were very helpful.

Robert Vanloo  |  Overall Experience 
Rating:
5.0

The lady at the front desk was very polite. Answered all the questions that I had. Very clean storage units. Great prices. I highly recommend.

Lashay Emory  |  First Impressions 
Rating:
5.0

Thank you for helping to make our move to Eastern, Maryland, easier.

W CLINTON PETTUS  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff. An excellent experience.

Karen Malsch  |  Overall Experience 
Rating:
5.0

Great people to work with. My experience could not have been better.

Ernist Shuler  |  Overall Experience 
Rating:
5.0

Great service, clean, well lite. Basically everything you need to ensure your belongings are protected. KELLY..... Was amazing, she went way above and beyond to assist. Thank you Kelly for everything.

FELIX CAMACHO  |  Overall Experience 
Rating:
5.0

The person providing service was courteous and professional. Her briefing was helpful and made my wife and me comfortable storing our belongings

W CLINTON PETTUS  |  First Impressions 
Rating:
5.0

Great service and equipment. The move went very smooth with UHaul.

Kayla Rivas  |  First Impressions 
Rating:
5.0

Kim, the rep who helped me, was fantastic. Very knowledgeable and nice.

AMY DEPRETA  |  First Impressions 
Rating:
5.0

Excellent service! Friendly and funny staff and very accommodating. I would very much recommend.

Danae Welch  |  First Impressions 
Rating:
5.0

Facility was immaculate and the staff fantastic! Thank you Miss Kim for your kindness and found friendship over the years! God Bless!

MARK FAULSTICK  |  Overall Experience 
Rating:
5.0

Very friendly, personable and professional staff.

Peter Slette  |  Overall Experience 
Rating:
4.0

👍👍👍

Andrew VanLew  |  Overall Experience 
Rating:
5.0

Very well run facility.

Tobe Clemens  |  Overall Experience 
Rating:
5.0

Awesome experience

pady short  |  Overall Experience 
Rating:
5.0

Excellent facility; helpful and knowledgeable staff. I highly recommend this facility.

JUDY FAUNTLEROY  |  Overall Experience 
Rating:
1.0

Facility was nice ....however, I just got furniture out & have items badly damaged. Antique Dining room table, side table, sofa/chairs "discolored" from temperature issues! Contact me asap!!!

sarah sinnickson  |  Overall Experience 
Rating:
5.0

Great facility. Clean, cool, and convenient.

Phyllis Cole  |  Overall Experience 
Rating:
5.0

Thank you for great service and great staff.

ROBERT DUNSMOOR  |  Overall Experience 
Rating:
5.0

Super friendly and super clean!!!!

GIL COWLEY  |  Overall Experience 
No reviews have been submitted for this location.

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