Customer Reviews for U-Haul Moving & Storage of Easton

1,217 comentarios

8627 Ocean Gateway   Easton, MD 21601

(410) 770-9510

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 770-9510

8627 Ocean Gateway
Easton, MD 21601

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Martha W. 
Clasificación:
5.0

This was not the location I initially picked. It was 60+ miles away from me- really an inconvenience. I was very disappointed in learning I had to adjust my plans less than 14 hours before my pickup time. I was happy with the adjustments made for the inconvenience but would have preferred no inconvenience- gas prices are far too high for the reroutes!

brandon H. 
Clasificación:
5.0

Easy

Gary G. 
Clasificación:
5.0

Excelente servicio al cliente

Patrick J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAISE B. 
Clasificación:
3.0

Truck was dirty!! Had to clean inside of windshield so I could see out of it!! Smelled of smoke, dusty and dirty in the cabin. Pretty scary considering we are dealing with Covid!!! Trucks front end was shaking, and made a loud rattling noise when you stepped on the gas. I made General Manager aware and was basically blown off while another employee was making facial expressions behind her. I would've brought the truck back immediately but I was on a serious time crunch!!

Heather W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean T. 
Clasificación:
5.0

Great customer service, store has everything you could need.

David H. 
Clasificación:
5.0

Great service from staff, top notch friendly staff.

David H. 
Clasificación:
2.0

Again not the location. The personnel were as helpful as they were allowed to be, but it was obvious that your screwed up system wouldn't allow them to solve a problem that should have had an easy solution. There should have been a truck sent from another location to fill a reservation that was made a month in advance. Did I mention that the reservation was made a month in advance??

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra R. 
Clasificación:
3.0

unfair to have to return to same location as pickup. I rented 3 trucks in 1 week. The first I was charged $40+ for equipment that I never received(2 dollies and furniture pads). To have to drive 80 miles back to the pickup location seems like a reason to just make more money on mileage and not ideal for somebody movign their home to have to make the drive after a long day. Was easily 20+ trucks in the lot when I returned and clearly was not needed for inventory

TYLER L. 
Clasificación:
5.0

Always a pleasure

edward Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary E. 
Clasificación:
5.0

El cliente no dejó un comentario.

HILBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquelyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

I really appreciate the customer service at this location. I have rented here multiple times, and they are the best around. Brooke is an awesome employee for you!

CASSANDRA V. 
Clasificación:
5.0

Kimberly was wonderful!

edward Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
3.0

Truck was a total mess as far as running. The motor light stayed on. Good thing I only needed truck for couple a hours.

CONNIE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Monique C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marjorie V. 
Clasificación:
5.0

Very friendly. Excellent customer service. Gracias.

STEPHEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric E. 
Clasificación:
5.0

Kim is the best!!! She always helps with all our needs. We have a hotel and restaurant and use a truck for storage when we have big events. Kim knows exactly what we need and always has it ready for us!

Carla M. 
Clasificación:
5.0

No comments from my end. The experience was great and easy and the employees were really helpful.

anderson F. 
Clasificación:
5.0

Great experience as usual! Don't change a thing.

Kevin G. 
Clasificación:
5.0

We bypassed other locations to use this one. We have been here multiple times to pick up and drop off. Never once had an issue. Good, friendly, helpful people.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
5.0

The online check-in system is absolutely horrible. When I tried to check in to pick up the truck, your bug-laden system cancelled my reservation instead.

Tien S. 
Clasificación:
5.0

Make it a day that is not raining….

Marian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

Great customer service.

Tykeia P. 
Clasificación:
5.0

I had a discrepancy and was more than compensated. The staff were friendly and helpful. I was pleased with my interactions!!! Thanks Raleigh Capital Blvd Ryder, Noel Jackson

Noel J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

joseph M. 
Clasificación:
5.0

I have always had a great experience.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahdi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE D. 
Clasificación:
5.0

Ninguno

GAIL N. 
Clasificación:
5.0

Very helpful in getting our two day rental.

RUSSELL F. 
Clasificación:
5.0

Received a very late notification that the truck that I reserved was not available - added stress to the experience and had to make two trips. The original 26 foot truck would not have required two trips.

IVAN O. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan D. 
Clasificación:
5.0

I really enjoy dealing with this U-Haul location. I can't think of anything they can improve on. The only suggestion I can think of is to have a rewards program for people that rent often. Thanks for the great service.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

james T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
4.0

It was great that it was open on Sunday.

REBECCA W. 
Clasificación:
5.0

This facility was critical to making my move out of state even possible. I am so grateful for their personal service to me and my family. I highly recommend this storage facility to everyone who has a storage need. Good luck getting a room because they go so quickly!

Manning L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariah L. 
Clasificación:
5.0

Kim and her team do an excellent job. I would highly recommend U-Haul both this facility specifically and U-Haul as a company.

david m.  |  Overall Experience 
Clasificación:
5.0

Truck had a full tank. Ran well - Thank you

matt C. 
Clasificación:
4.0

El cliente no dejó un comentario.

kialena c.  |  First Impressions 
Clasificación:
5.0

Kim and her crew are the best!

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD T. 
Clasificación:
5.0

Thanks to the wonderful staff for making everything go as smooth as possible.

julie w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivian C.  |  Overall Experience 
Clasificación:
5.0

Nothing. Kim was the most friendly and helpful service provider around!!!!!

Jon M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAEWEON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
4.0

Don't ask customers to unhook trailers in cold wet conditions.

James T. 
Clasificación:
5.0

I can't think of anything that can be improved because everything was great!

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

julie w.  |  First Impressions 
Clasificación:
5.0

Not sure what happened but i made a reservation and was told location was clsed that day. Went to retroeve instructions gor electronic pick up up and was told i had no reservations. Called 800 number and had hour wait so scheduled call ack which only took 15 min. Girl who helped me was AWESOME! Created new reservation and sent video how to use elevtronic check out. Went to location to pickup and walked through strps which was SUPER easy but cellular connection at location was awful and got kicked off several times and no where to get key from! Come to find out after an hour of working thru electronic pickup, the location WAS actually open so able to pick up the key and go. Not sure if i would have had same outcome if closed since key to truck was not in it. Smooth sailing from there.

Maureen O. 
Clasificación:
5.0

I can not. All of my needs have always been taken care of. Any reschedule dates or change of plans, were taken care of. Very professional team!

TERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

Nice people

Dominador V. 
Clasificación:
5.0

Not a thing. Very nice people. I have used before and will use again!!

Jeffrey F. 
Clasificación:
5.0

unit was excellent for me. Staff was great. Thanks

Louis W.  |  Overall Experience 
Clasificación:
5.0

Very satisfied with my experience.

RICHARD L. 
Clasificación:
5.0

Great customer service, late-model vehicle.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Inger P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristine C.  |  First Impressions 
Clasificación:
5.0

The rates are a bit higher than other storages!

DOLLIE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth m.  |  Overall Experience 
Clasificación:
5.0

We appreciated the chance to use your services. Gracias.

JASON M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles E. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith W. 
Clasificación:
5.0

Very helpful and dedicated.

DAVID L. 
Clasificación:
5.0

I will miss the ladies there. Kim, Brooke and kelly when she was there. They were so kind and helpful. I was there about 9 years. It was a favorite place for me to say..." I have a storage unit with UHAUL!" Great staff. Will miss ❤❤ B Hodgman

BRENDA H.  |  Overall Experience 
Clasificación:
5.0

Brooke Muniz is a 6 Star Employee. Kimberley is equally awesome and extremely kind and helpful. It's hard to find retain people with their incredibly positive and enthusiastic attitude. Nothing is too much for this dynamic duo. Your facility is spotless. The unit was pristine clean. Easy assess in and out. The facility is well lit and the restrooms immaculate. I highly recommend this particular location to anyone in need of storage or moving related services. ¡Gracias!

Kevin N.  |  First Impressions 
Clasificación:
5.0

Allow people to pick up and drop off at other locations. Having to travel to Easton each and every time, not only adds mileage costs; also gasoline.

JOHN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BYRON Y. 
Clasificación:
5.0

Very helpful staff. Easy & quick transaction.

SARAH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANNA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danette S.  |  Overall Experience 
Clasificación:
1.0

I made a reservation for truck + storage room and paid for it by credit card. When I arrived at the destination (truck picked up from a different location) I was told I actually do NOT have a storage room and their occupancy is 100%. I replied that the U-haul representative who made the reservation for me and took my payment had informed me that he made a reservation for an available room on the 2nd floor of the facility. Easton staff replied that storage room reservations have to be confirmed by the facility. I am sorry, but that is completely unprofessional, outrageous and unacceptable. Once I call U-haul and a representative makes the reservation for me and takes my payment, it should not be me to ensure that U-haul has a room available. The logistics are U-haul's responsibility. It is completely outrageous to put a customer in that situation. I am at a loss of words.

Adrian P. 
Clasificación:
5.0

Eli went above and beyond to help my son and I out in a very stressful situation. I appreciate all of his customer service.

KIMBERLY D. 
Clasificación:
5.0

Should have been able to get an UHaul from a closer location. It adds extra miles to have to travel to Easton when we live in Ridgely.

RENDALYNN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARION K. 
Clasificación:
5.0

I always use Uhaul at 8627 Ocean Gateway Easton, MD 21601 for truck rentals, and I am never disappointed with the trucks I rent and the excellent customer service!

WILLIAM G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK D. 
Clasificación:
5.0

Kim was always so great!

HEATHER B.  |  Overall Experience 
Clasificación:
5.0

Have your associates happier they gave customers

BLAISE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Les I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek B. 
Clasificación:
5.0

The staff was excellent!!

sharon G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT T. 
Clasificación:
2.0

How about delivering the equipment contracted and paid for? How about letting the customer know before 36 hours of pickup that you can't deliver on your promise? How about not double booking the same truck? How about not using the word "guarantee?" How about not having your service reps lie?

STEVEN G. 
Clasificación:
4.0

The app-based check-in process left a lot to be desired. Unclear expectations and communications about required information at check-in led to a full 30 minutes delay in driving off the lot. Combined with the poor Verizon service, it was exceedingly frustrating and cost me a third dump run. It was very disappointing.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

The pick up location was great. However, finding a truck was very difficult. I had to go 25 extra miles to get a truck, which cost me extra (due to mileage).

Christina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

Outstanding service 😀 Great team to work with😀

GEORGE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaylee M. 
Clasificación:
5.0

I had never rented a trailer before and they were very helpful and great customer service

ADAM H. 
Clasificación:
3.0

Hard to get in and out of. Staff is very friendly!!!

GENE C. 
Clasificación:
5.0

Excellent all-around. From ease of entry/ exit to unit, to cleanliness, to attentive staff. Great experience.

Matthew B.  |  Overall Experience 
Clasificación:
5.0

Kim is an excellent manager

ALLISON S.  |  First Impressions 
Clasificación:
5.0

Kim and her staff are great! She's managed the place for years. Would definitely recommend it!

ANNE E.  |  Overall Experience 
Clasificación:
5.0

Staff was always extremely helpful. Answered my questions in full and went the extra step to let me know of additional features, services and, pricing. Very well-run facility.

BRIAN H.  |  Overall Experience 
Clasificación:
5.0

This is a very well managed and secure location. We rented a storage place for a number of years. It was easy to rent the space and very easy to close our space. The Uhaul website is also very customer friendly. The price was competitive.

VALERIE K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron M.  |  First Impressions 
Clasificación:
1.0

I sent an email to Kim the manager regarding my experience

Christine S.  |  First Impressions 
Clasificación:
5.0

Kim and Kelly have been there for my whole experience. They understood what happened and I would like to THANK BOTH OF THEM! Kim and Kelly went above and beyond. It literally brings me to tears to think about how they understood blow by blow as I went through the hardest time of my life. Kim and Kelly both need to be recognized for all they have done. I'm not going into details here but they will know exactly what I'm talking about. I THANK BOTH OF YOU WITH EVER FIBER OF MY BEING! Thank you for being awesome!

RACHEL AND JOHN A.  |  Overall Experience 
Clasificación:
5.0

Very convenient to access individual lockers. Climate-Controlled, Courtesy Carts and Restrooms make moving quite easy.

Chris R.  |  First Impressions 
Clasificación:
5.0

Everyone at this location is helpful and friendly. They go out of their way to help. I would highly recommend using this locate for storage, supplies or truck rental.

LINDA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C.  |  Overall Experience 
Clasificación:
5.0

Kimberly De La Torre was super nice and helpful. First rate!!

Jennifer C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald E.  |  First Impressions 
Clasificación:
5.0

We couldn't have been happier with our experience. We have used this facility on several different occasions and will is no other. Kim and her tam provide exceptional service!.

PAUL H.  |  Overall Experience 
Clasificación:
5.0

The staff is always professional and well organized

Lisa S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G.  |  First Impressions 
Clasificación:
5.0

The staff, especially Kim, were very helpful and the facility was immaculate and safe. Thank you, Caroline Boutte

CAROLINE B.  |  Overall Experience 
Clasificación:
5.0

I found the staff pleasant and patient, even when faced with my irritated wife (when she would forget to sign out on a previous visit and would be locked out) I had a great experience.

james w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor M.  |  First Impressions 
Clasificación:
5.0

Great team. Very helpful!

Stephen S.  |  First Impressions 
Clasificación:
5.0

All staff was always extremely helpful, friendly and knowledgeable with any of my questions or concerns....thank you for a safe and clean location for my furniture and belongings.

Muriel P.  |  Overall Experience 
Clasificación:
5.0

Kim was ALWAYS a pleasure to work with - From the day I rented my first storage unit 8+ years ago until Wednesday, 6/23/2020, when I closed out my last 3 units. The ONLY reason I am no longer renting any storage units at the Easton, MD facility is because I have moved back to CT. Kim was one of the first people who welcomed me to Maryland when I moved from Connecticut in April 2011 so it's fitting that she was the last one to wish me well when I left. Kim is a true gem and U-Haul is EXTREMELY fortunate to have her. Sincerely, Dottie Campbell

Dottie c.  |  Overall Experience 
Clasificación:
5.0

Kim and her staff are extremely helpful and customer service is excellent

LYNDA K.  |  Online Move In 
Clasificación:
5.0

Kim was so welcoming and helpful. She took me to my unit and showed me how to access the building.

Katherine R.  |  First Impressions 
Clasificación:
5.0

Kim is lovely and a great professional

Marcelo A.  |  Overall Experience 
Clasificación:
5.0

Thank you for being understanding when i was late at times. Ms kim thank you so much

charlotte b.  |  Overall Experience 
Clasificación:
5.0

Staff was always helpful; and the facility was spotless. Every single time I was there, I passed a staff person cleaning,,and this was Even before the corona virus,

terri p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashay E.  |  Overall Experience 
Clasificación:
5.0

We have used multiple storage units over a ten year period. Kim has always been AWESOME.

WOODY D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

terri p.  |  First Impressions 
Clasificación:
5.0

They were very helpful.

Robert V.  |  Overall Experience 
Clasificación:
5.0

The lady at the front desk was very polite. Answered all the questions that I had. Very clean storage units. Great prices. I highly recommend.

Lashay E.  |  First Impressions 
Clasificación:
5.0

Thank you for helping to make our move to Eastern, Maryland, easier.

W CLINTON P.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly staff. An excellent experience.

Karen M.  |  Overall Experience 
Clasificación:
5.0

Great people to work with. My experience could not have been better.

Ernist S.  |  Overall Experience 
Clasificación:
5.0

Great service, clean, well lite. Basically everything you need to ensure your belongings are protected. KELLY..... Was amazing, she went way above and beyond to assist. Thank you Kelly for everything.

FELIX C.  |  Overall Experience 
Clasificación:
5.0

The person providing service was courteous and professional. Her briefing was helpful and made my wife and me comfortable storing our belongings

W CLINTON P.  |  First Impressions 
Clasificación:
5.0

Great service and equipment. The move went very smooth with UHaul.

Kayla R.  |  First Impressions 
Clasificación:
5.0

Kim, the rep who helped me, was fantastic. Very knowledgeable and nice.

AMY D.  |  First Impressions 
Clasificación:
5.0

Excellent service! Friendly and funny staff and very accommodating. I would very much recommend.

Danae W.  |  First Impressions 
Clasificación:
5.0

Facility was immaculate and the staff fantastic! Thank you Miss Kim for your kindness and found friendship over the years! God Bless!

MARK F.  |  Overall Experience 
Clasificación:
5.0

Very friendly, personable and professional staff.

Peter S.  |  Overall Experience 
Clasificación:
4.0

👍👍👍

Andrew V.  |  Overall Experience 
Clasificación:
5.0

Very well run facility.

Tobe C.  |  Overall Experience 
Clasificación:
5.0

Awesome experience

pady s.  |  Overall Experience 
Clasificación:
5.0

Excellent facility; helpful and knowledgeable staff. I highly recommend this facility.

JUDY F.  |  Overall Experience 
Clasificación:
1.0

Facility was nice ....however, I just got furniture out & have items badly damaged. Antique Dining room table, side table, sofa/chairs "discolored" from temperature issues! Contact me asap!!!

sarah s.  |  Overall Experience 
Clasificación:
5.0

Great facility. Clean, cool, and convenient.

Phyllis C.  |  Overall Experience 
Clasificación:
5.0

Thank you for great service and great staff.

ROBERT D.  |  Overall Experience 
Clasificación:
5.0

Super friendly and super clean!!!!

GIL C.  |  Overall Experience 
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