I did not receive a final receipt for the rental. The check in person said one would be emailed to me. I still haven't received one.George G.
Customer Reviews for U-Haul Moving & Storage of East Town
Green Bay, WI 54302
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great job only complaint is the wiring harness is way too short could have been a foot longerleon B.
El cliente no dejó un comentario.Robert M.
I had an issue with the pickup location. Big Blue Storage / U-Haul is only 10 miles away from me. I scheduled an auto transport rental through them, but the regional manager told me "No" and made me travel all the way to the East side of Green Bay to get one. I had scheduled this rental well in advance so U-Haul could transfer one to Big Blue, but the regional manager told me they didn't do that. If trucks and trailers aren't transferred point-to-point, how do other people drop rentals off or pick them up? If I need a future rental, I'll be looking into Ryder or Penske.Robert P.
customer service to book, change dates, confirm was horrible. the site personel was really good - but the customer service help by calling was awful.JAYSON S.
Great serviceJoshua R.
Maybe have more staff. A little bit of a wait to return .Randall S.
With a motorcycle trailer this inexpensive to rent, why would I want to buy one. Great deal!Dale B.
Staff was very helpful. My only complaint was that the rental was filthy and smelled like cigarettes.rena M.
El cliente no dejó un comentario.La Verne M.
El cliente no dejó un comentario.BROCK L. | First Impressions
I would appreciate 24 hour access. I work six days a week and attend classes full time. It would have been so much easier had the self storage been available when I am. I would like to give a big thank you to the people who helped my dad. Very great service. My dad was relieved at how easy the rental process was. ¡Gracias!Mercedes S. | First Impressions
No problems encountered, staff friendly.Larry H.
El cliente no dejó un comentario.Ashley k. | First Impressions
Both Ben and Steve were awesome to work with.MELVIN S.
El cliente no dejó un comentario.Keith K.
El cliente no dejó un comentario.Anna P.
No issues just the way I likeitGREGORY Y.
El cliente no dejó un comentario.Stephanie B.
El cliente no dejó un comentario.Thomas T.
People land on hard times which I did. I became homeless and struggled to keep my storage space. I never received my due notes cause they mailed them to my old address and I had no forwarding address. I told them to send them E-mail or message but never received them. Sure I should know but life hands you things you are not prepared for. Its sad I had to lose everything! It's like my life never matteredShawn N. | Overall Experience
Keep the person at the counter. He really made the experience great.ZACHARIAH B.
El cliente no dejó un comentario.RICHARD F.
El cliente no dejó un comentario.nicole M.
El cliente no dejó un comentario.tammy j. | First Impressions
My move was successful and went without incident. Thank you very much. Highly recommend.ALYSA R.
Exceptional Customer ServiceTODD S.
El cliente no dejó un comentario.JAMESLOUIS R.
El cliente no dejó un comentario.Bruce K.
Multiple pieces of furniture were damaged. Very disappointed and the moving company is not assistingCristy R.
The staff were super helpful and the facilities were clean. I appreciate that, I'll be back.Adrianna J. | Overall Experience
El cliente no dejó un comentario.ANA N. | Overall Experience
Tried to call to move out and couldn't get someone to answer the location for 7 straight days has to go in personally to move out.... Kind of inconvenientDaniel D. | Overall Experience
El cliente no dejó un comentario.Diane H. | First Impressions
El cliente no dejó un comentario.Mary K.
El cliente no dejó un comentario.Tim A.
Get rid of that so called piece of shit Is that calls himself the president of the United States Pedophile JoeMario P.
El cliente no dejó un comentario.Ryan G.
El cliente no dejó un comentario.Bill P.
El cliente no dejó un comentario.Scott V.
El cliente no dejó un comentario.Chad R.
El cliente no dejó un comentario.STEVEN D.
Nice Young Man, He Said, Sorry That Happened to me!!! He said he did understand why they did that to me? I said Thank You!!! It's NOT your fault for what happened. I said I will complain about what happened. Wish Him Good Weekend He Said and to Me Also.Matthew G.
Having the trucks have cruise controlEMMA H.
El cliente no dejó un comentario.Susan L.
El cliente no dejó un comentario.Joseph G. | Overall Experience
Due to the lack of help, it was frustrating to try to talk to someone. Always rolling over to the service center with a wait of 20 to 30 mins.GARY P.
Quick and easyROBERT W.
Lower prices or some included mileage would be nice, but overall a nice experience. Keep updating the fleet. Was a pleasure to drive a nearly new truck, but understand the realities of updating a nationwide fleet.WILLIAM D.
El cliente no dejó un comentario.JENNIFER A. | Overall Experience
El cliente no dejó un comentario.ELLIOTT B.
El cliente no dejó un comentario.WAYNE B.
El cliente no dejó un comentario.Donald G. | Overall Experience
El cliente no dejó un comentario.Gregory F.
The process ro rent a truck contactless was horribly complicated and cumbersome. I'm pretty sure I could buy a pound of meth more quickly and easily. The fact that they actually called my friend and did a reference check on me??? Come on UHaul, I was borrowing a moving truck to haul stuff- not a Lamborghini.Mary C.
The van had undocumented damage when I picked it up. Leads me to think that they are not being properly inspected when dropped off.Robert A.
El cliente no dejó un comentario.THOMAS S.
El cliente no dejó un comentario.MARK W.
El cliente no dejó un comentario.Jaye C.
answer the phone,or at least no long drawn out recording.RANDALL W.
Trailer had a loose taillight. Only one salesman working. Had to wait 20 minutes before I got help.BRUCE W.
El cliente no dejó un comentario.JAMES K.
Jamie was efficient, helpful, polite, good humored and provided excellent assistance while simultaneously helping other people. S great closing experience to a long trek.Jennifer S. | First Impressions
El cliente no dejó un comentario.Christopher G.
El cliente no dejó un comentario.Steven H.
El cliente no dejó un comentario.GREGORY L.
I Sent in a request for someone fo call me due to according to the truck Miles at drop off it was over what my app stated as miles I am billed. I had to drive to 3 different locations but this was uhaul itself not the location . This location was actually very helpful *the manager that is. My card was billed already so odk why I was billed againAngela B.
El cliente no dejó un comentario.RICKY P.
El cliente no dejó un comentario.KAITLYN P.
El cliente no dejó un comentario.Laurie R.
The equipment by far was the worst was told was in perfect condition. It wasn't it was half ass repaired. The trailer made it 800 miles then broke which resulted in causing $1000.00 dollars into repair work to my towing vehicle. I will never use U-Haul again.nicholas C.
An associate called us the day before our scheduled pickup and notified us that our 20' would not be available but that they were able to upgrade us to the 26' truck at no additional cost.Jackson M.
El cliente no dejó un comentario.Brianna H.
El cliente no dejó un comentario.anai a. | Overall Experience
El cliente no dejó un comentario.Michelle M. | First Impressions
Thank you, Terry !Adrianna J. | First Impressions
El cliente no dejó un comentario.Craig H. | Overall Experience
The customer representative was very helpful and accommodating. Was able to switch out a different trailer to fit my needs.BRUCE W.
El cliente no dejó un comentario.Ellengton H. | Overall Experience
El cliente no dejó un comentario.Catherine F. | First Impressions
I was sent to another location originally.Anthony K.
Every one was very nice and professional Answered all my concernsDEBRA B.
El cliente no dejó un comentario.Laurie B. | First Impressions
El cliente no dejó un comentario.john S.
Everything was very quick and easy. I love the free-to-use carts and the recycle area. My unit was clean and the keypad prompts were clear on how to disarm and arm my unit.Jennifer M. | Online Move In
El cliente no dejó un comentario.Jason m. | First Impressions
El cliente no dejó un comentario.Steven K.
El cliente no dejó un comentario.Tj K. | Overall Experience
The young lady that rented to me was awesomeCody A.
Nothing, just continue with the same friendly and efficient service.Tom H.
El cliente no dejó un comentario.JAMES A.
El cliente no dejó un comentario.WILLIAM P.
El cliente no dejó un comentario.COREY F.
The reservation process was horrible. I was notified less than a day prior to pickup that the trailer size I needed was not available. I attempted to call the reservation customer service as I was directed and was on hold for about 45 minutes only to be told I would have to pick up a larger trailer at a different location. I spent the next day scrambling to find a trailer in the size I needed. I called multiple locations, was told they had the size I needed, then was told they didn't. Finally about 30 minutes before my scheduled pickup time they suddenly had a trailer in the size I had originally reserved.Emily Y.
I got an email stating I rented a uhaul when I clearly live in California. Had my name email and phone number. I called and they only said that it's not their fault that's the info was provided. I had mention don't you guys verify their info or ask for I'd. This person sound so dumb that he had no response, and stated no manager on weekends. I'm just like what about if I hae had not received this email. Anyone can rent under anyone's name with out verify.SUSANA Q.
El cliente no dejó un comentario.DAVID M.
The one guy sat the whole time and had no customer service skills -poor trainingKENNETH R.
El cliente no dejó un comentario.KEVIN G.
This was a pleasant experience. The staff were fantastic polite, courteous, and very considerate. The young man that's managing the store you all should be very proud of himMARCEL F.
Jamie was more than helpful on helping me navigate the processDavid A.
El cliente no dejó un comentario.Craig S.
El cliente no dejó un comentario.Nicole G.
Get trucks with cruise controlJAMES H.
I want to compliment the new manager when we picked up our units on aug 10. He was very efficient in complarision to the manager when we picked up the empty units three weeks earlier. there was a night and day difference in the organization Kathy and Dale OttDale O.
El cliente no dejó un comentario.CHARLES P.
Ben did a great job getting me off and running quickly!Andrew B.
El cliente no dejó un comentario.Andrew H.
El cliente no dejó un comentario.CRAIG H.
Dude said oh ok u can leave you will get an email. I need my damn deposit back so tired of uhaulMichelle B.
Nothing excellent staff. Maybe fix your website so it doesn't delete my order every time I enter itANDREW O.
The drop off was quick and easy.Jason D.
El cliente no dejó un comentario.GERALD K.
Calls to this location are not answered and the mailbox is not set up and/or full. The website does not work. Instructions for rental return are not provided. Equipment was missing safety chain. Staff did not know how to hood up a trailer. Changing time of reservation pick up required 2.5 hours. I have no idea how Uhaul can be consistently so bad.BRENT B.
El cliente no dejó un comentario.Rebecca S.
Better communication on one way trips.DAVID B.
El cliente no dejó un comentario.Alonzo V.
El cliente no dejó un comentario.DAVID D.
Worked out great I recommend these folks for Sure ! Todd CTodd C.
El cliente no dejó un comentario.Joseph G. | First Impressions
Great well built trailer, perfect ramp, I could drive my mower up the ramp with no problem, very affordable. Thank you. . Greg Schmidtgreg S.
El cliente no dejó un comentario.MICHAEL M.
Friendly staff.AIDEE B.
The guys behind the counter were friendly and helpful. It was great. This is no reflection on them or the site, but U-Haul's online registration site is a nightmare, and friends and family members who have rented online all agree. You have to be very savvy in terms of determining what are ads and what are necessary portions to the "package" and what are optional purchases to enhance the package. In addition, we had to redo our online "purchase" four (4) times, as the site would not recognize our "password" entry, though we were meticulous in correctly entering it. In addition, when the U-Haul site we chose did not have the vehicle available, it re-routed us to a rental site that did not even carry trucks. Finally, and here I am getting picky, your site has so many moving pieces and flashing ads and ads jumping in with cleverly obscure ways to eliminate the ads, which all bombard the senses. Older folks, even if tech savvy, and for sure anyone with an ADHD/ADD disorder or even a slight Learning Disability would be so disoriented by your site as to be totally dissuaded from wanting to or being able to finish it up. I know there must either be a reason for this that is beyond my reckoning, or the team or individual who created the online process was simply given free rein with no real checks on their work. That being said, we made it through the process, and the self-check personal device return process is pretty good and fairly simple! -PeterPETER K.
El cliente no dejó un comentario.Kenny H. | Overall Experience
Love the way I was treat it by your employee, he was very attentive and listen to my needs in order to offered me the right products.Arleen A. | First Impressions
El cliente no dejó un comentario.Suzanne V. | Overall Experience
El cliente no dejó un comentario.Darrin B. | Online Move In
The manager that helped me was patient and answered all my questions. I did have many by the way. I will definitely be recommending this store! It was very clean and well organized I would give the manager an A+Julie P. | First Impressions
BuenoScott L. | First Impressions
El cliente no dejó un comentario.Lauren H. | Overall Experience
David did a great job getting us in and takenncare offKaylee S. | First Impressions
I had tried to call to extend the time I had the truly and to get roadside assistance. Kept getting a recording that the voicemail was not set up. I tried to get roadside assistance and got a recording that they could not take my call at this time. Please try calling at a later time Goodbye. I will NOT pay for extra days. Because I could get a hold of anyone. I even called from there parking lot and got the voicemail was not set up. I walk in and there was one person there no phones were ringing. I am pretty sure they didn't answer because they didn't want to work. They never called me they just came and took the truck. Now they have my things. That were in the truck they said I couldn't take the truck and dropped my things at my storage facility. Now I will go tomorrow I am not paying anything extra because had they bothered to call me and actually talk to me this would not be happening. Now I need to get the rest of my things out on Tuesday and I will need a truck I better not have any trouble. Also they left a blue metal object that when I went to leave and because it was small I did not see it and it's probably damaged my car but I saw others that were put up by building to get them out of the way.Diane R. | First Impressions
Greatest Storage experience ever!!!!Jarvis J. | First Impressions
El cliente no dejó un comentario.Kevin F. | First Impressions
Workers didn't seem to care to help.Edgar G. | Online Move In
The only thing that i dont lime is the fa t that i have to pay an xtra 10 to have 24 hour access to my stuff that i ready pay to store there. No other placce makes you pay xtra to have 24 access to your own storageLisa D. | First Impressions
El cliente no dejó un comentario.Ora H. | Overall Experience
El cliente no dejó un comentario.amber c. | Overall Experience
The only little annoying thing was the loud alarm that goes off in the storage building. I had to buy some mattress covers and tape and the employed working was very nice.Linda J. | Online Move In
El cliente no dejó un comentario.Ramona B. | Overall Experience
Unfortunately it was too small for our needs, so we found other options.Ramona B. | First Impressions
El cliente no dejó un comentario.Elizabeth W. | Online Move In
El cliente no dejó un comentario.Adrian G. | Online Move In
I may have missed this in the confirmation email in the online check in but my only comment is that the locker had the green customer ready tag on it. I did not know that we were to remove that ourselves and that it was a tear off tag. So I had to call the office to find that out. Otherwise, no issues.Richard V. | Online Move In
El cliente no dejó un comentario.Tiffany G. | First Impressions
El cliente no dejó un comentario.Desyre E. | Overall Experience
El cliente no dejó un comentario.Donna U. | First Impressions
There's ad bit of confusion about 24 hour access terms when I converted from a 5x10 storage to 10x10. The 10x10 requires contact with a CSR to rent while the smaller units were entirely contactless and automated almost instantaneously. Otherwise I am very satisfied and would highly recommend!FRANCIS L. | Online Move In
I have used Uhaul in the past and have never dealt with someone so rude. Who ever worked yesterday when I came to get my storage unit at 2pm was very unprofessional. He was on a personal call when I walked in and continued to talk to them for a few minutes before telling the person to call them back because he had a customer as if I was an inconvenience to his time. He then proceeded to require a second contact name and number. Not once before have I had to provide this since I am a single adult. He then told me it was company policy to have 2 contacts. I get thay is normal in most cases cases but the fact that I had to provide my mother's information who lives in Florida was demeaning to say the least. Then when it came time to get my storage unit that was reserved he told me that just because something is reserved does not mean you actually have one. So after I just drove 17 hours I was told that I would just have to wait a unit to become available or use one they have which is a larger size. So originally my climate controlled 10 × 15 was 145 a month and the only one available that day was a 16 × 20 which was close to 300 dollars. I can't give the exact amount because he would not give me a receipt. He said it would be emailed. Still haven't received the email for that even though I ask for one. Once I had finished unloading my 20ft truck I asked for the receipt and to show that I had turned it in in the 19th since I was told the price of the truck was by day. He again refused to give me a receipt and told me it doesn't matter you aren't going to save any money any way. I have worked in customer service jobs before and I get people have bad days. But this man was rude, demeaning, and honestly just lazy. I will continue to call customer service until I speak to someone about this because never before have I been treated so poorly for no reason at all.Sarah B. | First Impressions
just keep up the good work and keep picking the good help too.Stewert M. | First Impressions
The staff was very friendly and went out of their way to help meGregory F. | First Impressions
El cliente no dejó un comentario.Baaqee J. | First Impressions
The Rating would have been better had the manager not been so rude to me. The way he called my phone and began to yell through the phone very poor Customer Service I will never use this storage location ever againBelinda L. | Overall Experience
If I had questions I could never get anyone on the phone. The wait time to talk to a person was ridiculous.chris k. | Overall Experience
Big thanks to GM David and his entire staff - everyone was very helpful. David definitely went the extra mile to help us out with a bad situation after receiving a last minute notice the movers tested positive for Covid-19.Craig C. | Overall Experience
GraciasFrancisco M. | First Impressions
El cliente no dejó un comentario.David B. | First Impressions
El cliente no dejó un comentario.Scott B. | Online Move In
They was amazing. My house was hit by a drunk driver and they gave us a month free of storage. You don't know how much it meant to us.nicoulas t. | First Impressions
El cliente no dejó un comentario.theresa t. | First Impressions
Unfortunately my unit is 2 small units versus the 1 larger unit I requested...which means 2 doors, 2 locks and a wall that lessens the available space. Also, there was NO clear explanation of the process to get into the building and the BLUE keypad versus the other ones that are there. It is simple now that I now the process, but it was very frustrating not knowing what to do and having an alarm sound when we opened the doors. Also, there should be a much easier way to remove the zip-tie during your 1st entry into the storage units.Kim W. | Online Move In
Great staff working the day I moved in!Brooke T. | Online Move In
I was informed that a storage unit reservation had been cancelled at another location, yet received two separate emails earlier this morning indicated cancellation of the charges and then reposting!Mary D. | First Impressions
Manager is outstandingJeff Y. | First Impressions
Customer service was very good Thank you!Paula G. | First Impressions
Check in was easyTanya W. | First Impressions
Staff at the store were very helpful and friendly.Cheryl V. | First Impressions
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