Customer Reviews for U-Haul Moving & Storage of East Town

2,230 reviews

2201 Main St   Green Bay, WI 54302

(920) 328-0089

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(920) 328-0089

2201 Main St
Green Bay, WI 54302

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very well lit, very clean, felt safe, very convenient

BROCK L.  |  Overall Experience 
Rating:
5.0

Nothing!! Got great service from vaugh. She was amazing!!

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

Customer did not leave a comment.

Karenv S. 
Rating:
5.0

Appreciate how flexible the local location and regional scheduling office were in accommodating last minute scheduling changes.

Robert O. 
Rating:
5.0

Again. Fast and friendly. I was surprised and impressed.

nathan L. 
Rating:
4.0

first location did not have the reserved vehicle. We had to go to this location to get one

Warren S. 
Rating:
5.0

I cant think of anything, keep up the good work, it was very easy to rent the trailer, started on-line for the reservation, then picked up trailer, used it brought it back paid for the rental Easy-Peasy!! thanks!!

THOMAS L. 
Rating:
4.0

Customer did not leave a comment.

Tammy T. 
Rating:
3.0

Improve the 24/7 pick up directions and app were not user friendly

Chad T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

See above

kelly B. 
Rating:
5.0

Get your app and technology working. You are fortunate to have Steve at your location he was an asset despite your terrible technology.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

josh m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

I am happy this location was open on Thanksgiving. The employee on duty was very professional and friendly despite having to work a holiday. We did the paperwork, she hooked up the small trailer I rented and I was out of there in under 15 min. Returned the equipment when it was due and didn't even have to leave my car. They came out to me almost immediately upon my arrival and was quickly checked in. Best experience I've had with Uhaul!

JACOB O. 
Rating:
5.0

Very friendly staff made me feel like I was a person not a number. Iwould definitely come back again and rent from them

CHARITY S. 
Rating:
5.0

Steve is the best. And so is the morning worker young female

ANDREW O. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Great customer service

DANIEL M. 
Rating:
5.0

Very helpful and prompt on the phone for follow up.

Steve B. 
Rating:
5.0

Overall this U-Haul storage location was friendly and knowledgeable. At times the facility was not the cleanest but when Steven the new manager came around that all changed. I would definitely recommend this location to a friend for safe storage and smooth equipment rentals.

jacquez s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLAN C. 
Rating:
5.0

Customer did not leave a comment.

ALLYNE G. 
Rating:
5.0

Customer did not leave a comment.

Andrew Y. 
Rating:
5.0

Customer did not leave a comment.

Tara M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawn M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETH P. 
Rating:
5.0

Great climate controlled storage facility

Richard L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Nothing…excellent location with great staff

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

The lady that help me with the trailer was very knowledgeable, friendly and helpful. Very good customer service ;)

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Very friendly staff! No wait time.

Dina M. 
Rating:
5.0

Drop off went well

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Check in and return were quick and easy. The staff was cheerful and helpful.

Thomas H. 
Rating:
5.0

Reserved the truck online and everything went smoothly.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE V. 
Rating:
5.0

Customer did not leave a comment.

DONALD F. 
Rating:
5.0

Customer did not leave a comment.

Glenn P.  |  Online Move In 
Rating:
5.0

Jayme provided excellent customer service

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

Priscilla G. 
Rating:
1.0

GM was very unprofessional, rude and racist.

Salena L.  |  Overall Experience 
Rating:
4.0

Everything went well.

Bradley G. 
Rating:
4.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Excellent service.

CHRISTOPHER H. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

A little pricey but always what i need

RANDALL L. 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN C. 
Rating:
3.0

Vehicle was dispatched without oil. Was not ready at requested time and did not have correct dollys. Eventually required roadside assistance due to significant exhaust fumes. Steven - GM did make things right for me when returning the equipment, so nice work there but it adds stress to an already stressful event.

COLE W. 
Rating:
4.0

Customer did not leave a comment.

HEAVENS T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

Ida F.  |  Overall Experience 
Rating:
2.0

Very unorganized was given the wrong truck after waiting 20 minutes because they were helping other customers with issues. One was renting a locker and found out it was double rented another person wanted to check our a trailer but for some reason couldn't. If I had never rented from u-haul before I probably wouldn't go back again. I'm hoping they were just having a bad day

MARTHA L. 
Rating:
5.0

Customer did not leave a comment.

Duane R. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Kristi W.  |  Online Move In 
Rating:
5.0

Steven, the manager, was SO helpful, kind and understanding. I can't thank thank him (and his employee, Dawn) for all they did to make our move such an easy transition! I now have a storage shed there as well! Thank you Steven!

Joanne C. 
Rating:
5.0

The young man who was customer service in the store was great! Knowledgeable, helpful, and friendly .

Jeffrey H. 
Rating:
5.0

They should go threw after hours return policy if they know you will be returning after it's closed. Otherwise everything was great.

KYLE S. 
Rating:
4.0

Customer did not leave a comment.

maya B.  |  First Impressions 
Rating:
5.0

It was an easy rental process. Thank you

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

See comment above.

Kevin K. 
Rating:
3.0

The trailer had numerous items of trash that I had to remove before leaving the rental site. It also had not been swept out for some time. Additionally, there was no electrical harness on the trailer....

Mark R. 
Rating:
5.0

Customer did not leave a comment.

kerry J. 
Rating:
5.0

The truck I had had sticky soda sprayed all over the driver side seatbelt area. The drivers mirror was so loose it would flop to the side making it so you can't see on the hwy. as a mechanic for a living there was definitely something wrong with the front end. Pulls hard to the left and shakes.

Eric F. 
Rating:
3.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

Kristina H. 
Rating:
5.0

Customer did not leave a comment.

Kristina H. 
Rating:
5.0

i will rent again. great job and service, and equipment. thanks FRED

FREDERICK C. 
Rating:
4.0

I did not receive a final receipt for the rental. The check in person said one would be emailed to me. I still haven't received one.

George G. 
Rating:
5.0

Great job only complaint is the wiring harness is way too short could have been a foot longer

leon B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

I had an issue with the pickup location. Big Blue Storage / U-Haul is only 10 miles away from me. I scheduled an auto transport rental through them, but the regional manager told me "No" and made me travel all the way to the East side of Green Bay to get one. I had scheduled this rental well in advance so U-Haul could transfer one to Big Blue, but the regional manager told me they didn't do that. If trucks and trailers aren't transferred point-to-point, how do other people drop rentals off or pick them up? If I need a future rental, I'll be looking into Ryder or Penske.

Robert P. 
Rating:
3.0

customer service to book, change dates, confirm was horrible. the site personel was really good - but the customer service help by calling was awful.

JAYSON S. 
Rating:
5.0

Great service

Joshua R. 
Rating:
5.0

Maybe have more staff. A little bit of a wait to return .

Randall S. 
Rating:
5.0

With a motorcycle trailer this inexpensive to rent, why would I want to buy one. Great deal!

Dale B. 
Rating:
4.0

Staff was very helpful. My only complaint was that the rental was filthy and smelled like cigarettes.

rena M. 
Rating:
4.0

Customer did not leave a comment.

La Verne M. 
Rating:
5.0

Customer did not leave a comment.

BROCK L.  |  First Impressions 
Rating:
5.0

I would appreciate 24 hour access. I work six days a week and attend classes full time. It would have been so much easier had the self storage been available when I am. I would like to give a big thank you to the people who helped my dad. Very great service. My dad was relieved at how easy the rental process was. Thank you!

Mercedes S.  |  First Impressions 
Rating:
5.0

No problems encountered, staff friendly.

Larry H. 
Rating:
4.0

Customer did not leave a comment.

Ashley k.  |  First Impressions 
Rating:
5.0

Both Ben and Steve were awesome to work with.

MELVIN S. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Anna P. 
Rating:
5.0

No issues just the way I likeit

GREGORY Y. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
1.0

People land on hard times which I did. I became homeless and struggled to keep my storage space. I never received my due notes cause they mailed them to my old address and I had no forwarding address. I told them to send them E-mail or message but never received them. Sure I should know but life hands you things you are not prepared for. Its sad I had to lose everything! It's like my life never mattered

Shawn N.  |  Overall Experience 
Rating:
5.0

Keep the person at the counter. He really made the experience great.

ZACHARIAH B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
4.0

Customer did not leave a comment.

nicole M. 
Rating:
5.0

Customer did not leave a comment.

tammy j.  |  First Impressions 
Rating:
5.0

My move was successful and went without incident. Thank you very much. Highly recommend.

ALYSA R. 
Rating:
5.0

Exceptional Customer Service

TODD S. 
Rating:
5.0

Customer did not leave a comment.

JAMESLOUIS R. 
Rating:
5.0

Customer did not leave a comment.

Bruce K. 
Rating:
1.0

Multiple pieces of furniture were damaged. Very disappointed and the moving company is not assisting

Cristy R. 
Rating:
5.0

The staff were super helpful and the facilities were clean. I appreciate that, I'll be back.

Adrianna J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANA N.  |  Overall Experience 
Rating:
4.0

Tried to call to move out and couldn't get someone to answer the location for 7 straight days has to go in personally to move out.... Kind of inconvenient

Daniel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Get rid of that so called piece of shit Is that calls himself the president of the United States Pedophile Joe

Mario P. 
Rating:
4.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Bill P. 
Rating:
4.0

Customer did not leave a comment.

Scott V. 
Rating:
5.0

Customer did not leave a comment.

Chad R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

Nice Young Man, He Said, Sorry That Happened to me!!! He said he did understand why they did that to me? I said Thank You!!! It's NOT your fault for what happened. I said I will complain about what happened. Wish Him Good Weekend He Said and to Me Also.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Joseph G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JENNIFER A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald G.  |  Overall Experience 
Rating:
5.0

Jamie was efficient, helpful, polite, good humored and provided excellent assistance while simultaneously helping other people. S great closing experience to a long trek.

Jennifer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  First Impressions 
Rating:
5.0

Thank you, Terry !

Adrianna J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Catherine F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurie B.  |  First Impressions 
Rating:
5.0

Everything was very quick and easy. I love the free-to-use carts and the recycle area. My unit was clean and the keypad prompts were clear on how to disarm and arm my unit.

Jennifer M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jason m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph G.  |  First Impressions 
Rating:
5.0

Love the way I was treat it by your employee, he was very attentive and listen to my needs in order to offered me the right products.

Arleen A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrin B.  |  Online Move In 
Rating:
5.0

The manager that helped me was patient and answered all my questions. I did have many by the way. I will definitely be recommending this store! It was very clean and well organized I would give the manager an A+

Julie P.  |  First Impressions 
Rating:
4.0

Good

Scott L.  |  First Impressions 
Rating:
5.0

David did a great job getting us in and takenncare off

Kaylee S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin F.  |  First Impressions 
Rating:
1.0

Workers didn't seem to care to help.

Edgar G.  |  Online Move In 
Rating:
4.0

The only thing that i dont lime is the fa t that i have to pay an xtra 10 to have 24 hour access to my stuff that i ready pay to store there. No other placce makes you pay xtra to have 24 access to your own storage

Lisa D.  |  First Impressions 
Rating:
4.0

The only little annoying thing was the loud alarm that goes off in the storage building. I had to buy some mattress covers and tape and the employed working was very nice.

Linda J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adrian G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tiffany G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna U.  |  First Impressions 
Rating:
5.0

The staff was very friendly and went out of their way to help me

Gregory F.  |  First Impressions 
Rating:
5.0

Gracias

Francisco M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

theresa t.  |  First Impressions 
Rating:
2.0

Unfortunately my unit is 2 small units versus the 1 larger unit I requested...which means 2 doors, 2 locks and a wall that lessens the available space. Also, there was NO clear explanation of the process to get into the building and the BLUE keypad versus the other ones that are there. It is simple now that I now the process, but it was very frustrating not knowing what to do and having an alarm sound when we opened the doors. Also, there should be a much easier way to remove the zip-tie during your 1st entry into the storage units.

Kim W.  |  Online Move In 
Rating:
3.0

I was informed that a storage unit reservation had been cancelled at another location, yet received two separate emails earlier this morning indicated cancellation of the charges and then reposting!

Mary D.  |  First Impressions 
Rating:
5.0

Manager is outstanding

Jeff Y.  |  First Impressions 
Rating:
5.0

Customer service was very good Thank you!

Paula G.  |  First Impressions 
Rating:
5.0

Check in was easy

Tanya W.  |  First Impressions 
Rating:
5.0

Staff at the store were very helpful and friendly.

Cheryl V.  |  First Impressions 
No reviews have been submitted for this location.

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