they charged a drop off fee.. that's crazy.Daniel E.
Customer Reviews for U-Haul Moving & Storage of East Tampa
Tampa, FL 33610
(North of Hillsborough Ave near RR tracks)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing the pretty lady that helped me was so nice I'll go where ever she will go just to be happy so of the places was not like this one I felt like I was on cloud nine she was a good helper we need more like her and the man that cleans and check those trucks out he was great too and thank yal very muchAllred S.
Everything was wonderful thank you U-HaulRonnie B.
They change my card to muchErica H.
Horrible customer service... girl with red hair at front desk is HORRIBLE HORRIBLE HORRIBLE.... if your not happy with what you do.. Get a new job!! You are the worst EVER!!! You picked that job, not no one else .. people shouldn't have to deal with such unprofessional behavior, at a business where we help pay YOUR bills !! I'm not big on taking food out no ones mouth .. She needs to go ASAP!! I will NEVER SPEND ANOTHER DIME AT THIS LOCATION 5806 56th streetNikolas G.
2 young girls workn there have no excellent customer service- when I came pick up truck, dey were outside playing loud music & on their cell phone. They saw me come in & never bother to assist me- I came outside & ask wer is the office person- dey said right here- for me to wait- I waited outside for her to finish on the phone. Poor service from both of them- they need to be firedYvette C.
El cliente no dejó un comentario.Michelle P.
I wouldn't recommend any uhaul services to anyone ever again. I had to go to 3 different locations to pick up a truck because nobody could get their act together. That's ridiculous.James J.
El cliente no dejó un comentario.JERIKKA S.
El cliente no dejó un comentario.Brittany M.
I have no complaints or recommendations at this time .Stephen J.
The clerks weren't even wearing a face mask I had to stand there for them to finish their conversation before I got any attention they didn't know what they were doing they made me unhook my own trailer that I almost dropped on my.foot that I had surgery on overall not a good experience to females were working at the time horrible experienceRoman V.
The Manager was sweet and courteous. The girl working the counter was miserable and rude. We asked her if she was having a bad day her reply was it's a bad day here every day. She was not friendly or helpful at all. I had questions but I didn't asked because she seemed like she didn't even want to be there. I've rented from uhaul allot and this is our first bad experience.EDWIN R.
The location was busy and didn't have enough staff assisting customers. The cargo van was clean enough but didn't look like it was cleaned between customers. I was sent to a further away location than scheduled, however; couldn't return at the closer location which made it harder for me. A further location also accumulated more miles that I had to pay. App ran slow and was a little difficult to use.Irene T.
El cliente no dejó un comentario.MAIKEL S.
I was told I could access the unit 24 hours and that's not true. The unit ceiling is cracked and has duck tape all over, I'm glad I got the insurance.Laura S.
had a reservation for 10am.....was 3 people ahead of me & only 1 person working counter..got there 950 am..finally at 1030 someone from office came out & did a very poor job of helping...finally at 1040 got paperwork done...had to load my own appliance dolly & search for were truck was parked....never again.....stephen R.
El cliente no dejó un comentario.Marian M.
El cliente no dejó un comentario.ANNA S.
Not give me a death trap to driveLauren H.
The girl working at the counter was rude and ghetto and non attentive. She was rude to a veteran who was 70 years old and was gossiping on the counter other ghetto girls about non related uhual stuff. There was young man by the name of Luis who rushed to our help once he saw that we weren't being attended to and provided good customer service.roberto T.
Always five starsSusan C.
The truck I rented had a flat tire no gas cap and when I went to the person that works outside maintaining the trucks I asked him to add air on the tire because it was the only truck available he said that the compressor was down and he couldn't help me so I had to drive on a flat tire to find a gas station so I can put air in the tire so the first 5 miles I waisted on that. Never go to that location again.jose V.
It was difficult seeing out of the rear view mirror and of all uhaul or even competitor experiences, I've never just been handed keys and the papers and expected to find my own vehicle. I've always had the car brought up front to me where check out the vehicle together.Kenrick O.
The staff was very friendly. And very honest . Excellent serviceVicky B.
I was told on the phone that I had to come in to see if the trailer I needed was available. I explained it was a long drive if it was already rented. I told the clerk what I needed and she said, we don't have it. I called 800 to check other locations and found the trailer was in fact available at this same location. I rented it out of desperation. I will not use this location in the future unless absolutely necessary.David L.
El cliente no dejó un comentario.Matthew R.
El cliente no dejó un comentario.Marc G.
The side mirror on my truck was shattered. Please make sure the truck is prepared and repaired before giving it to the next customer. The alignment on my vehicle was also way off, this should have been addressed, driving was dangerous.Stefan G.
Make sure the check out paper work is correct. I was charged for 63 miles on my receipt and I only drove 28 miles. I was charged extra for gas that I put back in vehicle alsoDevene J.
The supervisor or manager can return a requested call when there is an erroneous charge on your credit card. I had to call my bank and U-haul corporate office to get it straight.cynthia C.
Great customer service!POQUITA W.
El cliente no dejó un comentario.mary B.
Rude agent at front desk.. waited in line for 30 minutes while she took a personal call.PArker T.
El cliente no dejó un comentario.adrian B.
I dropped off due to location being closed. I never received my detailed receipt, I should have had some money refunded to meERICA L.
El cliente no dejó un comentario.Lori M.
El cliente no dejó un comentario.Glenn N.
Great service and great job ðŸ‘jack E.
El cliente no dejó un comentario.CAROLYN G.
El cliente no dejó un comentario.kenya B.
El cliente no dejó un comentario.CATHY M.
El cliente no dejó un comentario.Glenis F.
Everything was good, your motorcycle trailer set a little low for my bike, the bottom of bike was hitting the trailer while loading it, other then that it was a good ride.Albert H.
There was a marijuana blunt roach in the vehicle putting my a customer in a bad situation! Clean your vehicles better!Kelley W.
Nicole provided excellent customer service. She explained everything in detail and ensured that I understood completely prior leaving the facility.Sheena W.
El cliente no dejó un comentario.Carlena E.
El cliente no dejó un comentario.ZAKARIA M.
El cliente no dejó un comentario.CHARLES S.
El cliente no dejó un comentario.Abel L.
I was given equipment that had roaches crawling in it as I drove. I called it in and nothing was done about it. The customer service was great but the equipment is nasty and smelly.Carlene R.
Staff is great, change nothing.Anthony H.
The truck that I rented had very poor steering and made a lot of sound need to be removed from service and issues correct.JOHN S.
They moved me out of the system. Told me I was going to get a month free and didn't send me an confirmation email confirming a month free due to someone moving me out the system. I been paying for my space currentlyNatasha M. | First Impressions
El cliente no dejó un comentario.doung H.
El cliente no dejó un comentario.Janci D. | First Impressions
El cliente no dejó un comentario.Rhonda O.
El cliente no dejó un comentario.Abdelkader B.
Have more than one employee working and why pre schedule if there's no one there to help you and you have to stand in line like someone who didn't pre schedule a rentalRonald B.
El cliente no dejó un comentario.TAYLOR W.
The truck I had was very dirty and had a lot of roaches inside.. I don't feel like it was worth what I I was charged. Will never refer this place to a friendkendra L.
I'VE RENTED BEFORE SO MY INFORMATION WAS ALREADY ON FILE. FORTUNATELY, THE TYPE OF VEHICLE I NEEDED WAS AVAILABLE. VERY GOOD SERVICE.Sudhir P.
Quote the actual price $19.99 ended up $57.74 for 4 hoursNICOLE F.
El cliente no dejó un comentario.CHANTAL F. | First Impressions
Nothing everything was excellentWillene J.
Checking in to pickup the truck was the most awful experience. The lady who took care of me had a horrible attitude. Her entire demeanor was unprofessional and extremely unfriendly. I do not understand why she works there I would never recommend this location.Dorcas R.
The truck was falling apart and customer service horribleeric J.
El cliente no dejó un comentario.Taria W.
El cliente no dejó un comentario.ZADA C.
El cliente no dejó un comentario.Francis H.
Stephanie, was extremely helpful.ALBERT D. | First Impressions
1. Employees do not wear masks and don't seem to care about protecting customers. 2. Very slow to provide service yet employees standing around not doing much. 3 Trailer was pretty damaged. Still worked though. 4. Employees attitudes not the greatest. Not friendly at all or courteous. Just didn't want to be there working.Orlando C.
The representatives wasn't friendly or welcoming.Tykeia A.
Awesome customer service!!!Rebecca R.
Todo esta exelenteAGUSTIN C.
The representative Stephanie Vega and another young Lady (don't know her name), both were very pleasant, both helped with smiles on there face and engaged in friendly conversation....Great customer service!cedric W.
El cliente no dejó un comentario.Lemuel P.
I wouldn't do anything different customer service was great and I would recommend anyonePetrina V.
El cliente no dejó un comentario.Odell H.
Excellent run operation. The counter help is not overly friendly but efficient and competent. Thats all the matters. The check in staff outside, always the same guy for me, is excellent. Works hard, gets you out fast.Jay W.
El cliente no dejó un comentario.ANGELA B.
Service was great truck was a nice truck drove well no problems Quitman all worked well thank youEVALIO H.
I use this location often and always get great service and can always get the equipment I need. Those girls know to run that place.JENNIFER L.
None of your employees were wearing a mask. One of them was coughing and had her fingers in her mouth. Very unsanitary and a COVID 19 fest pool.Aisha C.
El cliente no dejó un comentario.Vania Aniq Z.
El cliente no dejó un comentario.Israel C.
El cliente no dejó un comentario.kieyuana G.
El cliente no dejó un comentario.Bobby B.
El cliente no dejó un comentario.Russell W.
Make sure everything works with online methodNickel O.
El cliente no dejó un comentario.BENJAMIN S.
I was very pleased with my experience, made my life easier.terry W.
El cliente no dejó un comentario.Amanda L.
Great experience. This location is top notch. Great people. Will definately rent again. 8Jay W.
El cliente no dejó un comentario.Matthew L.
Thanks to the manager unsure of her name but she rocks!!Demetria k. | Overall Experience
El cliente no dejó un comentario.Renee S.
The truck was on empty when I picked it up and the cabin smelt like a smokerJake K.
Having more clarity when reserving a truck their was alot of misinformation on the phone.Kishawne P.
El cliente no dejó un comentario.VEREAN H.
We had to pick up a pick-up truck at the 56th Ave. location in Tampa. When got there no one inside walked the property looking for an employee waited about 15 minutes before lady employee showed up. She had a bad attitude and horrible customer service. When I returned truck I spoke to her on arriving she didn't acknowledge me had the same crappy attitude. I would not rent for this site again because of her bad customer skills. Totally uncalled for.KEN C.
It is hard to see from the road. Clearing the lot more would help or put up a bigger sign. The young lady that helped us was extremely nice and very helpful.ruth S.
El cliente no dejó un comentario.Dan V. | Overall Experience
El cliente no dejó un comentario.Salita J.
El cliente no dejó un comentario.Raymond L.
We did online check-in as requested, only to find out we still needed to wait in line for the agent to do a "check" of our reservation. The check involved doing the entire reservation again, wasting us another 30 minutes of time. Counting the time to wait to get attended we wasted 45 minutes using the online check-in option. Not to consider the agent was rude to us.Alberto W.
El cliente no dejó un comentario.Elvis D. | First Impressions
El cliente no dejó un comentario.Shirley V. | Overall Experience
Never. Again.April D. | Overall Experience
Being that I was relocating to Florida and in transition, I was so THANKFUL to have one-month FREE storage while in search for a place to live. Stephanie Vega was a pleasure to do business with and I appreciated her professionalism & kindness. THANK YOU U-Haul for making my move easy & stress free! :)Dierdre C. | Overall Experience
Comiller was hands down best customer service I've received at any rental company. Period. Thank you so much for the help. Turned a terrible moving experience into a good one!drew b. | First Impressions
El cliente no dejó un comentario.Sherrise J. | Overall Experience
El cliente no dejó un comentario.Susan W. | First Impressions
Stephanie is an awesome manager with amazing customer service. She was customer friendly and helpful.I would come back because of her in the futureMASHONDRIA J. | Overall Experience
El cliente no dejó un comentario.Jessy I. | Overall Experience
They were helpful and explained to me anything I needed to know well. I only moved out because I'm either selling or using thing things I have stored at U-Haul. It was a pleasure doing business with them while it lasted. I would indeed recommend U-Haul to family and friends.jose m. | Overall Experience
Friendly and helpful staffDale L. | First Impressions
El cliente no dejó un comentario.CYNTHIA P. | Overall Experience
El cliente no dejó un comentario.JEANETTE G. | Overall Experience
😎🤪🤩nader y. | Overall Experience
Experience just wasn't great. Glad to be moved out.Sylvia H. | Overall Experience
GraciasJavier C. | Overall Experience
The two young men working there are a couple of the hardest working men I've ever dealt with. Pleasant, helpful, above and beyond! Exceptional - especially Michael? I think that is his name (yesterdayCinda B. | Overall Experience
The people were really nice. The gentleman that checked me was very knowledgeable and he helped me out due to a mix up with the Uhaul I rented the truck from. That whole store should get a raise.MARK R. | First Impressions
I had several times been locked out of my unit for no reason other than some system issues. Staff was helpful but limited to what they were able to doSCOTT L. | Overall Experience
It would have been very helpful to have after hours accessibility.Julia B. | Overall Experience
Pest control is needed here at the 56th location. My clothes and linen had rat droppings on them. Climate control is to keep this from happening, I thought. I was disappointed in the condition.CRESHENDA S. | Overall Experience
The Customer service and product knowledge was on point.Alexandria H. | First Impressions
It was a great pleasure dealing with the young lady I think her name was Stephanie very helpful and kind young lady assisted me and everything I need it and I'm very grateful for her thank you so muchARLENE M. | First Impressions
Y'all did right. People first attitude.Horace C. | First Impressions
Excellent service!!!!!Paulina C. | First Impressions
have too much going on too much traffic inside the storage units you have too many trucks and trailers parked in the way when customers are trying to get in and out of your storage that was my reasonDennis J. | Overall Experience
I would just drop the temperature in the climate control units so it can be much cooler and add an elevator instead of stairsAlphonso L. | Overall Experience
The facility and it:s staff were great. Thanks U-Haul.Manor K. | Overall Experience
We was able to get a climate control one on yesterdayAlphonso L. | First Impressions
GreatSAM M. | Overall Experience
I didn't have much time to move I called u-haul in Fl and they set me up with everything I needed to move to Ga. Than when I got to Ga. And it was the same outstanding service they took alot of stressDOROTHY M. | Overall Experience
The young lady who help me was beyond amazing I will most definitely be coming back.Lesley J. | First Impressions
Unit was not what I expected. I later found out no elevators which makes loading items into storage near impossible. Staff heard my concerns, understood, and offered an acceptable alternativeSCOTT L. | Overall Experience
The staff was not particularly helpful in identifying storage units available and choices that would benefit me. Early in my convo it was discovered that not all available units were in the app.SCOTT L. | First Impressions
Terrible and very slow servicezach R. | First Impressions
I had a problem with rats/mice they destroyed my couch with urine and feces. Found one dead in the unit.Pamela B. | Overall Experience
Staff did a good job of getting me and my families need taken care of. GraciasManor K. | First Impressions
Great place to rent and storage your things at greatdevon a. | Overall Experience
No recomiendoKelvin S. | Overall Experience
Conveniently located, reasonably priced and wonderful helpful staff.Catherine M. | Overall Experience
Appreciate uhaul for making my relocation easy.Marcus K. | First Impressions
I had to throw a couch away because of roaches and the amount of rat urine and droppings on it. The woman inside was RUDE and did not want to help me.Cecily H. | Overall Experience
Before I moved my things in I saw one roach with an egg sac took a video, killed it and reported it. I came back to the unit a few weeks later and my stuff was infested with roaches EVERYWHERE! GROSSCecily H. | Overall Experience
I can’t remember the gentlemen name it starts with A and another young lady we’re very wonderful they do not always work at this locationBrandon M. | First Impressions
My Experience Was A Success Each Time I Went To Storage I Got Right In No Issues The Light On The Second Floor Would Go Off Every Like 20 Mintues But It Wasnt To Bad It Came Back On Thank You.Darnisha C. | Overall Experience
I rented a storage and it wa lock when I got there and manger is very nasty in attitude and workers are ghetto and they act like they are right and the customer is wrong I want my money back and it’sLETRELL J. | First Impressions
Amazing costumer service from Tina. She was extremely helpful. I recommend her.Mary T. | First Impressions
Very helpful!Cecily H. | First Impressions
I can't complain about anything. Everything was well maintained and if I had any questions some one was available to answer. Thank you for protecting my goods.tersesa s. | Overall Experience
friendly, professional and helpfulCatherine M. | First Impressions
The employees at this location are very lazy. They gave us a storage unit that was already rented with locks on it!! The customer service is very poor!!! Will not recommend this location to anyone!!Deneque W. | First Impressions
Worst experience EVER. They do not keep commitments, managers do not return calls, awful customer service, rude drivers, try to charge extra last minute. Would not recommend to anyone. Want money backLori S. | Overall Experience
This facility was very clean. No bugs. I was on the 2nd floor. Wish they had an elevator. But everyone was kind, sweet and helpful.Lisa C. | Overall Experience
The prices are very highManuela R. | Overall Experience
I would like to thank Jessica for her time and understanding with me leasing of uhaul truck and storage unit. Her customer service was like top dog service. Andrea unit 133ANDREA D. | Reservación
Rats rats rats everywhere so much they ate up my sheets ,clothes everything I will never use this storage unit againWillie P. | Overall Experience
My unit was broken in 4 times before the security was in place the rear of the unit was open and rats came and went as they pleased I was told by one manager I should have bought some insuranceCHARLES R. | Overall Experience
Waited for service over 3 hours. Staff was not trained in checking out of U-box. No answer from manager when I called. Staff was very unprofessionalavena f. | Overall Experience
Alicia the manager was awesome, patient any time I communicated with her. She was courteous, merciful and very professionalHoulimata D. | Overall Experience
What a bad experience... Had to wait too long...please retrain all of them...no customer service skills.Carmen R. | Reservación
Excellent customer service. Thank you!Miriam M. | Reservación
After a 2 hour drive in a nerve wracking U-haul the last thing I need was rude employees. Garrison was honestly rude, unhelpful, and lacked insight. I ended up cancelling my storage.NICOLE C. | Reservación
We came to retrieve our stuff, our key to the storage unit didn't work. After 30 minutes, the office staff came out with a different key and said the lock had been changed!? WHY? Not authorized!!Kimberly G. | Overall Experience
Muy bueno la atencion al cliente de parte de la sra alicia collinsGeorge G. | Overall Experience
The associates are horrible and completely uneducated when helping customers! Worst customer experience of my life!!Melanie B. | Overall Experience
Pod wasn't ready when requested & then staff moved 2 other of our pods from a different facility to this facility which is 9 miles further from our home w/o even calling us. I'll be calling calling costeven w. | Overall Experience
Excellent customer service! Moving is so hectic and they made feel comfortable Kodos the the Staff at 56th street in Tampa, FlPamela B. | Reservación
My negative experience with this branch is not reflective of the staff, but of the technology they use to do their work. Because of a faulty system, I am unsatisfied and will not be a repeat customer.Kelsey H. | Overall Experience
I will come back if I need to y'all was helpfulerika b. | Overall Experience
Storage facility should be open much later than 7jesus p. | Overall Experience
Everything was greatStanley M. | Overall Experience
Alicia Collins took matters seriously and delivered my U-Box to my door. I drove from LA to Tampa and my box was not waiting like I expected. She worked very hard at making me a satisfied customer.Karen P. | Overall Experience
👍👍👍👍👍👍👍👍👍Jorge D. | Overall Experience
.Heather G. | Overall Experience
The unit was infested with dead and living mice at the time of move out.JULIA V. | Overall Experience
All I can say is the staff makes having a storage at that location a breeze. The staff is competent, helpful, friendly and professional at best. I had a nice experience twice.Arthur C. | Overall Experience
Hubo un mal entendido que me querían cobrar el storage nuevamente pero gracias a que yo tenía evidencia se pudo resolver esta situación.Jorge L. | Overall Experience
This Place Is A Joke I Will Never Rent A Storage Unit There Again They Have Mouses Running In Your Unit And Rouches They Want You To File A Insurance Claim.Frank A. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!