El cliente no dejó un comentario.Dennis B.
Customer Reviews for U-Haul Moving & Storage of East Tampa
Tampa, FL 33610
(North of Hillsborough Ave near RR tracks)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Marcus W.
the person who helped me on the phone seemed very knowledgeable and patient. She helped me make the right choice for our moving needs.Jo B.
El cliente no dejó un comentario.Yulonda B.
Customer service needs to improve with all at counter.Donald B.
Look at what I sent in on my receipt comments..... Also, why do the customers need to do everything that your employees did in the past.....with no discounts for taking pics, checking in, vehicle inspection, turn in questions and pics. Not a good future step for the company.james G.
El cliente no dejó un comentario.James M.
Reserved trailer was not available. Substituted a trailer that was not eligible for one way rental. Took a much smaller trailer, and the attendant asked me if I wanted to buy extra milesâ€¦for a trailer, in a one way rental. Individual was replaced by a more competent person who got me out the door. Overall, 45 minutes to get a trailer that I had reserved in advance and prefilled out all info on the app is a joke.Harry C.
El cliente no dejó un comentario.Ja'Kethis P. | First Impressions
El cliente no dejó un comentario.jakethia P.
El cliente no dejó un comentario.Terry R.
El cliente no dejó un comentario.Cynthia H.
Very clean, nice customer service.....the truck was very clean, smell fresh 👌Terry S. | First Impressions
Service was very good just was very hard to get in contact would employees over the phoneDellon S. | Overall Experience
Terrible and incompetent staff at this location ruined my otherwise pleasant UHaul experience. The person who checked me had a bad attitude and was not helpful at all. To make things worse, he must have been signed in to a Camp Creek, MO location by mistake because I got charged for a â€œwrong drop off addressâ€ fee. When I went back to complain, he claimed that was due to a â€œsystem errorâ€ and made it sound like he was doing me a favor by calling customer service about it. Finally someone from Cust Service was able to refund the incorrectly charged fee and send me a proper receipt for the one-way return.Jai M.
El cliente no dejó un comentario.Annely T.
The mileage on the thermos thermometer was wrong and they told me I went 80 miles when I only went 15 to 20 miles they charge me a lot of money I am not happy about it I think I deserve a refundmable A.
El cliente no dejó un comentario.Kerry F. | Overall Experience
El cliente no dejó un comentario.Richard D.
I appreciate the patience extended by Kayla during the reservation process.Pamela B.
El cliente no dejó un comentario.Marjorie T.
El cliente no dejó un comentario.Aroun V. | Overall Experience
The check out process was extremely easyRobert T.
Help costumer . Trailer was flat tire .no lights and i do evriting By My self .anthony S.
El cliente no dejó un comentario.Rosana G.
Great service !!!Antwan J.
El cliente no dejó un comentario.Nicholas B.
El cliente no dejó un comentario.REGINA H.
The person working the desk inside was very curt. It was a very poor experience.alexander T.
My service experience was excellent. Thank You.Carolyn S.
Fuck yall. YALL overcharged me.Danielle H.
El cliente no dejó un comentario.caroline D.
Great Service!ethyl L.
El cliente no dejó un comentario.Michael S.
Everything went great, thank you 😊Xandria Y.
During peak hours of the day/ year more employees working can keep from elongated wait times.BENNIE L.
El cliente no dejó un comentario.Rosa H.
El cliente no dejó un comentario.Anna Marie G.
Train staff on customer service, vehicle maintenance and better people skills. Worst experience I've had!Kyle M.
The app was cumbersome to utilizeDavid N.
El cliente no dejó un comentario.sharron P.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Roberta T.
Nothing your guys are doing grateNelson R.
I was charged a $100 minimum feed to my debit credit card. The rental after completion totaled $85 and I was to receive $15 return to my debit credit card which never came. The general manager Kayla was very nice and said that I would be back on the card automatically.David W.
El cliente no dejó un comentario.QASIM M.
El cliente no dejó un comentario.stephen S.
El cliente no dejó un comentario.Stephen S.
Customer service was very very greatEvon H.
El cliente no dejó un comentario.allison B.
Extraordinario servicio al clientealvin H.
I rely on Uhaul and this location in particular every time I need to rent a truck. I know they have my best interests in mind and I know that what I need will be available with no hassle. Gracias.shawn C.
Well I was charged for a dolly I didn't get to use and lost an hour off my reservation because there was no help at check in. My experience was poor.Jahlil C.
The process was easy and quick since I booked online and uploaded picture of my IDTomika G.
Trailer roof had a major leak. Damaged a lot of the items in that part of the trailer.Colin S.
El cliente no dejó un comentario.Sherica S.
I was charged drop off fee despite the fact I returned the truck hrs before I was suppose to because it was more convenient. And I was never told by anyone that if I return the van after hrs , I would be charged. And really I don't understand why customers are been charged a fee when really no uhaul staff was there to do anything. I would fight this charge to the highest level in principle and not because it's $20. This to me is rip off by uhaul . I have rented uhaul at other location recently (Ybor city) and was not charged drop off or after hrs fee. Or better make it abundantly clear to customers not return an equipment after closing because again this location is not doing that because this is the second time this had happened to me and this would be the last time. Refund my debit card immediately please.ABIODUN A.
Can't mention all, however for starters not eating your food in front of the customer , while trying to assist them would be a start.Roger H.
El cliente no dejó un comentario.brittny T.
El cliente no dejó un comentario.kelly C.
El cliente no dejó un comentario.Daniel A.
I called and made reservations for a 15' truck. Get to the location only had a 10'. The gentleman that attended me was very rude and upset. Decided to take the 10' because I had to move. Then we load the truck the engine light comes on. At this point we call u haul and they tell me to bring the truck in. We drive 25 miles just to exchange the truck after we get there no trucks available but they knew we were on our way. Have to bring the same truck back another 25 miles . So know I'm in 50 miles in that they are charging me per mile no consideration for their mistake. Call again u haul and they tell me nothing they can do until I turn in the truck. Then I get a survey of how was my experience. This was a nightmare. Unbelievable how this big company take advantage of the people. I expect a call back with an apology and a 50 mile creditiris G.
For one I would love my refund on my mileage. It was plenty pet hair on the seats. Overall everything work just fine. But I would like to see my refund back on my mileageChauncey C.
You can improve by honoring your guarantee, the condition of your vehicles and customer service.Mark C.
El cliente no dejó un comentario.Sandra R.
At the time of puck up short staffedJuan O.
Avoid at all costs! Was double charged for my rental. Retail product on the shelf was in the wrong spot causing me to believe I was double charged for that as well. When returning the equipment nobody was on site to fix the issue. Got told to expect a phone call the next morning from the manager to fix everything. At 1pm I came back to the store and had to wait over an hour for the manager to come back from a "personal errand" (picking up her kids). Never got an apology from the manager (Kayla) about ANYTHING. Just gave excuses "we were busy this morning", "I had to pick up my kids". The original employee spent over half an hour with the 2 girls infront of me while getting them signed up with his Instagram and YouTube channel.paul A.
El cliente no dejó un comentario.michael N.
Great customer cervicesEDGARDO L.
El cliente no dejó un comentario.Robert M.
The cargo van was damaged the door was hard to open. The lady in the office was not friendly at all. Returning the van we were not told to check it back in on the outside. The whole experience was a disaster would not even rate it a two star out of five.sharon H.
I rushed to return the truck before the location closed. The lady who helped me said to leave the key inside the truck and that she would do the check in later. I got an email next day saying I was being charged extra money for after hours returnRosa L.
Excellent serviceEvon H.
El cliente no dejó un comentario.CHRISTOPHER B.
Had a hard time checking out my uhaul and had to be moved to a bigger unit which ended costing me up more money, the staff was also in a bad mood. Then when dropping off the unit the system was super glitchy and it took me like 20 minutes just to drop it offEduardo F.
The customer service was outstanding 😍😍😍Dwayne G.
Much better than last uhaul location I appreciate the level of customer service and the cleanliness of the truck.Arielle F.
El cliente no dejó un comentario.Julie H.
The gentleman that took care of me was not aware of how to truly treat a customer. Very short not engaging, I felt like if I was dealing with a government agency.Angel B.
El cliente no dejó un comentario.Ethel J.
El cliente no dejó un comentario.Matthew G.
The guy working at the Uhaul place that logged me in on Saturday the 9th at 12:30pm was rude and arrogant, defintely had an attitude and a chip on his shoulder. Very unhelpful. I have been going to this Uhaul location for decades and this is the first time I've encountered this attitude. The guy should definitely not be working the front desk and interacting with the public. He is lucky I am rating my experience with him below average and not Poor!!! Dissapointed!!! When I returned my Uhaul at 7 pm there was an hispanic lady still there and she was really great.Grant R.
El cliente no dejó un comentario.Richard B.
Equipment was not that good but I had to take bcoz of lack of equipments. I complained but no one cared. And they charged me more for miles than the promised price. Just Looting money!Rajesh S.
Extraordinario servicio al cliente Teresa R.
Very fastmichael N.
Von was very accommodating, I didn't have a reservation but he walked me through. When we returned the Van I met Antonio, very pleasant. Both young men left very good impressions and I will use and Reccommend this facility.deborah C.
El cliente no dejó un comentario.Neil C.
The lady at the front desk is excellent. Thanks I recommend 100%Raudel N.
El cliente no dejó un comentario.John M.
When A customer Reserves A 10ft Truck, please Do not make them take A 15ft Truck, do not tell them that they have no other choice but to take it, i purchased A 10ft truck and was given A 15ft Granted yes it was bigger but costed so much more than we anticipated and charged us double. Do not force A customer To take something they did not reserve.Brittany K.
El cliente no dejó un comentario.Jason W.
This is a great location no problemsVerean H.
The drop off site appeared clean outside. Did not have to go inside as there was personnel outside taking back in vehicles. They were quick to get vehicle inspected and sent an email with final receipt for returning vehicle. Good procedure in these times.Michelle N.
El cliente no dejó un comentario.Jonell C.
El cliente no dejó un comentario.Dameka W.
Efficient! Outstanding staff at time of rental. Vehicle ready and clean.Susan K.
Your employee's disrespectfulFrank A.
Hey guys I can't complaint very good job very good company âââââBentos B.
Did not receive a gas reimbursement. I brought the vehicle back with a half a tank and did not get compensated. The store clerk was not helpful at all!!! Will never rent from U-Haul again!!!Richard J.
El cliente no dejó un comentario.Carlos V.
El cliente no dejó un comentario.tom D.
Had to call twice, and was on hold for 12 minDennis M.
El cliente no dejó un comentario.Solomon P.
There were not enough employees to deal effectively with the type and amount of customers. I say "type," because when I walked in, there was continuous arguing between two "customers" because one found the other shooting up drugs in the bathroom. There was only one clerk inside to try to handle that and the many other customers that walked in. I don't blame the clerk; he was doing his best. I blame the non-existent manager, who should have been there on a Saturday, or at least had scheduled more staff.Carrie C.
El cliente no dejó un comentario.Kelley W. | Overall Experience
The facility did not have a storage unit available which would fit all of my belongings so 2 units were needed for a 1 bedroom apartments. The 1st unit smells of rats and had several rats trapped inside. The way the unit is set up, someone else is able to see all of your belongings (vice versa) which does not make me feel safe.Kamisha F. | Online Move In
WORKERS KNOWLEDGEABLE & RESPECTFUL..paralee F. | First Impressions
You charged my card over $500 twice without my permission. The first one was refunded after I had to call you and get that taken care of. (This happened because I moved across the country with a U-Haul truck that broke down in Texas and was replaced with a U-Haul that leaked and destroyed most of my valuables. The U-Haul staff did not account for the different mileage on the truck swapped out in Texas, and without my knowledge, my card was charged). The second charge you refused to look into without me providing my credit card number over the phone, so I filed a dispute with my bank and they discovered this was a fraudulent charge and they refunded me. Every time I came into your facility to pay for my storage (to store my damaged items that U-Haul was responsible for) most of your staff was condescending and rude. I never received an apology. No kind words. Just arrogance. I have recorded all your names and have documented the conversations I've had with you. After my surgery and I start to feel better I'm starting with the BBB and I'm not stopping until I get some answers and restitution. I'm not going away.SARA S. | Overall Experience
The storage was great, but your IT infrastructure needs work. Auto pay never worked, and reminder emails sent out often got buried due to email name being Hard to find.Luka T. | Overall Experience
El cliente no dejó un comentario.Casandra R. | Overall Experience
El cliente no dejó un comentario.Raishaud P. | Online Move In
El cliente no dejó un comentario.Shanutricia H. | Online Move In
El cliente no dejó un comentario.Jasmine L. | Online Move In
El cliente no dejó un comentario.Ashley M. | First Impressions
I had the unit for 5 years following a house fire. Went thru about 4 facility managers. Which were awesome until about last few months of 2021. More strict on rules. I think some things should be case by case sometimes. My husband had a massive stroke...there making 10 grand a month to 1500 a month in disability is a huge change trying to make ends meet is huge. But at any rate the staff is very nice and helpful. Everyone has a job to do.Lori N. | Overall Experience
I was so happy with the staff especially with Tay she went out of her way to make shure I got all the right help in my time of need and Cedric for being a great help and going beyond his job to give me a hand when I need the help can't say thank you enough to the team there and there great work.ANDREW D. | First Impressions
El cliente no dejó un comentario.Anthony C. | Overall Experience
El cliente no dejó un comentario.Quinnlan C. | Overall Experience
I had a great experience and the associates were very professional and helpful to great young ladies.Fernando A. | First Impressions
El cliente no dejó un comentario.jessica w. | Overall Experience
El cliente no dejó un comentario.betty c. | Overall Experience
El cliente no dejó un comentario.Edward L. | Overall Experience
El cliente no dejó un comentario.janel s. | Overall Experience
I've always have had a good experience with U-Haul.DEBRA B. | First Impressions
One of thee employees stole my ring out of rest room so sad I’ll never go there again my heart is brokenWILLIAM H. | Overall Experience
El cliente no dejó un comentario.Tonya M. | Overall Experience
El cliente no dejó un comentario.BRIANTHOMAS E. | First Impressions
El cliente no dejó un comentario.DANNY B. | First Impressions
El cliente no dejó un comentario.LISA H. | First Impressions
I didn't move in. I am waiting for a refund.micheal n. | Online Move In
El cliente no dejó un comentario.joseph n. | Overall Experience
I reserved a storage but the storage was too small so I could not use it so that’s why I can not answer some of the questions that’s why I marked them with a no!Tarshemia M. | Overall Experience
Narrow hallways made moving very hectic and difficult 😞Dericka D. | Overall Experience
El cliente no dejó un comentario.Brian L. | First Impressions
El cliente no dejó un comentario.william w. | Overall Experience
I had a climate control storage so the hrs didn't work with my job hrs.AJA B. | Overall Experience
El cliente no dejó un comentario.Mary F. | Overall Experience
El cliente no dejó un comentario.KEVIN G. | Overall Experience
All is good with my stuff.JOHNNA B. | First Impressions
I'm praying the company continues to attempt to improve with each review.Laura S. | Overall Experience
El cliente no dejó un comentario.Victor H. | First Impressions
El cliente no dejó un comentario.DWIENA C. | First Impressions
Good customer service.Stanley S. | First Impressions
El cliente no dejó un comentario.Jamal S. | Overall Experience
Nice place good servicePaul M. | First Impressions
El cliente no dejó un comentario.sharon b. | First Impressions
I am Simi crippled & was given an upstairs storage unit. Will not be able to access my storage alone Wld like a call from Manager Thxbetty c. | First Impressions
I want to thank them for all the help unloading and packing the unit.jamie G. | First Impressions
The storage facility is good but the no elevator really is rough.Gloria H. | Overall Experience
I did not receive a lock in my unit, thankfully I had one on handLaurey W. | Online Move In
El cliente no dejó un comentario.joseph n. | First Impressions
El cliente no dejó un comentario.Charmaine L. | Overall Experience
Extraordinario servicio al clientePatrick M. | First Impressions
El cliente no dejó un comentario.Stanly B. | First Impressions
El cliente no dejó un comentario.AJA B. | First Impressions
El cliente no dejó un comentario.Marcos C. | First Impressions
All storage units need to be properly fixed and not patched. Because my initial unit had a botched patch job I had to extend my already extended moving process (from the Tallahassee location) another day.Linda L. | Overall Experience
El cliente no dejó un comentario.Jennifer V. | First Impressions
El cliente no dejó un comentario.Jason L. | First Impressions
El cliente no dejó un comentario.Frank H. | First Impressions
El cliente no dejó un comentario.Tim F. | Overall Experience
Great customer service!!!robert c. | First Impressions
Keep the good work upLawaynd R. | First Impressions
El cliente no dejó un comentario.mya b. | Overall Experience
El cliente no dejó un comentario.Tim F. | First Impressions
The system was down and. Made it hard to do business.Altamese W. | Overall Experience
I like it U-Haul storage the staff is very excellentJorge R. | First Impressions
Staff had good knowledge of the area.ROY O. | Overall Experience
El cliente no dejó un comentario.benny g. | First Impressions
Kayla Bailey was wonderful and extremely helpfulCharles P. | First Impressions
El cliente no dejó un comentario.kimberly d. | Overall Experience
El cliente no dejó un comentario.Christina P. | Overall Experience
They moved me out of the system. Told me I was going to get a month free and didn't send me an confirmation email confirming a month free due to someone moving me out the system. I been paying for my space currentlyNatasha M. | First Impressions
El cliente no dejó un comentario.Janci D. | First Impressions
El cliente no dejó un comentario.CHANTAL F. | First Impressions
Stephanie, was extremely helpful.ALBERT D. | First Impressions
Thanks to the manager unsure of her name but she rocks!!Demetria k. | Overall Experience
El cliente no dejó un comentario.Dan V. | Overall Experience
El cliente no dejó un comentario.Elvis D. | First Impressions
El cliente no dejó un comentario.Shirley V. | Overall Experience
Never. Again.April D. | Overall Experience
Being that I was relocating to Florida and in transition, I was so THANKFUL to have one-month FREE storage while in search for a place to live. Stephanie Vega was a pleasure to do business with and I appreciated her professionalism & kindness. THANK YOU U-Haul for making my move easy & stress free! :)Dierdre C. | Overall Experience
Comiller was hands down best customer service I've received at any rental company. Period. Thank you so much for the help. Turned a terrible moving experience into a good one!drew b. | First Impressions
El cliente no dejó un comentario.Sherrise J. | Overall Experience
El cliente no dejó un comentario.Susan W. | First Impressions
Stephanie is an awesome manager with amazing customer service. She was customer friendly and helpful.I would come back because of her in the futureMASHONDRIA J. | Overall Experience
El cliente no dejó un comentario.Jessy I. | Overall Experience
They were helpful and explained to me anything I needed to know well. I only moved out because I'm either selling or using thing things I have stored at U-Haul. It was a pleasure doing business with them while it lasted. I would indeed recommend U-Haul to family and friends.jose m. | Overall Experience
Friendly and helpful staffDale L. | First Impressions
El cliente no dejó un comentario.CYNTHIA P. | Overall Experience
El cliente no dejó un comentario.JEANETTE G. | Overall Experience
😎🤪🤩nader y. | Overall Experience
Experience just wasn't great. Glad to be moved out.Sylvia H. | Overall Experience
GraciasJavier C. | Overall Experience
The two young men working there are a couple of the hardest working men I've ever dealt with. Pleasant, helpful, above and beyond! Exceptional - especially Michael? I think that is his name (yesterdayCinda B. | Overall Experience
The people were really nice. The gentleman that checked me was very knowledgeable and he helped me out due to a mix up with the Uhaul I rented the truck from. That whole store should get a raise.MARK R. | First Impressions
I had several times been locked out of my unit for no reason other than some system issues. Staff was helpful but limited to what they were able to doSCOTT L. | Overall Experience
It would have been very helpful to have after hours accessibility.Julia B. | Overall Experience
Pest control is needed here at the 56th location. My clothes and linen had rat droppings on them. Climate control is to keep this from happening, I thought. I was disappointed in the condition.CRESHENDA S. | Overall Experience
The Customer service and product knowledge was on point.Alexandria H. | First Impressions
It was a great pleasure dealing with the young lady I think her name was Stephanie very helpful and kind young lady assisted me and everything I need it and I'm very grateful for her thank you so muchARLENE M. | First Impressions
Y'all did right. People first attitude.Horace C. | First Impressions
Excellent service!!!!!Paulina C. | First Impressions
have too much going on too much traffic inside the storage units you have too many trucks and trailers parked in the way when customers are trying to get in and out of your storage that was my reasonDennis J. | Overall Experience
I would just drop the temperature in the climate control units so it can be much cooler and add an elevator instead of stairsAlphonso L. | Overall Experience
The facility and it:s staff were great. Thanks U-Haul.Manor K. | Overall Experience
We was able to get a climate control one on yesterdayAlphonso L. | First Impressions
GreatSAM M. | Overall Experience
I didn't have much time to move I called u-haul in Fl and they set me up with everything I needed to move to Ga. Than when I got to Ga. And it was the same outstanding service they took alot of stressDOROTHY M. | Overall Experience
The young lady who help me was beyond amazing I will most definitely be coming back.Lesley J. | First Impressions
Unit was not what I expected. I later found out no elevators which makes loading items into storage near impossible. Staff heard my concerns, understood, and offered an acceptable alternativeSCOTT L. | Overall Experience
The staff was not particularly helpful in identifying storage units available and choices that would benefit me. Early in my convo it was discovered that not all available units were in the app.SCOTT L. | First Impressions
Terrible and very slow servicezach R. | First Impressions
I had a problem with rats/mice they destroyed my couch with urine and feces. Found one dead in the unit.Pamela B. | Overall Experience
Staff did a good job of getting me and my families need taken care of. GraciasManor K. | First Impressions
Great place to rent and storage your things at greatdevon a. | Overall Experience