1st one broke down for 4hrs,,,the worst service ever. The 2nd one rental had an engine light on & they told me to take it anyway. (I didnt). Then they charged me for 2 days on a 1 day contract...Overall the worst experience ever.Douglas C.
Customer Reviews for U-Haul Moving & Storage of East Tampa
Tampa, FL 33610
(North of Hillsborough Ave near RR tracks)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Damann A.
Excellent serviceCalvin Y.
Great location, we always go to the same place because of the ease of renting there.Dina Z.
El cliente no dejó un comentario.Sevonnia C.
The unit was barely at an operable standard the vehicle key was replicated and couldn't properly start the vehicle. When I returned the vehicle the mileage was in accurate based on the initial mileage during the time of receiving the vehicle which resulted us receiving a extra gas fee.Felicia K.
El cliente no dejó un comentario.Darnesha G.
Friendliness with customers is a must.Angelia B.
I am Simi crippled & was given an upstairs storage unit. Will not be able to access my storage alone Wld like a call from Manager Thxbetty c. | First Impressions
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.Julene C.
Easy in and out. Everyone was friendly.David E.
El cliente no dejó un comentario.DENNIS D.
El cliente no dejó un comentario.Barbara A.
El cliente no dejó un comentario.LUIS F.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.antonio S.
El cliente no dejó un comentario.Brittany K.
What good is contactless service when the key and extra things you ordered was not in the truck ready for pick up. Cost me 45 minutes of my time waiting in line for one counter person to take care of 4 customers. The truck inside smelt like a dead skunk when we opened it up and the cab had empty Starbuck cans rolling around. Sorry but u haul gets a ðŸ'ŽðŸ'Ž.Arnold M.
El cliente no dejó un comentario.Islay E.
El cliente no dejó un comentario.jose R.
El cliente no dejó un comentario.Hakeem T.
I want to thank them for all the help unloading and packing the unit.jamie G. | First Impressions
El cliente no dejó un comentario.MARTIN T.
The only difficulty I had was trying to reach someone by phone with questions. The local office's phone went to voicemail, which was full, so I couldn't leave a message. I tried calling repeatedly to reach a person and was unsuccessful. The 800 number had me on hold for 20 minutes, then disconnected me. I called back, was on hold 15 minutes, and was disconnected again. I didn't have the ability to reach anyone at a time of need, which was scary and very concerning.RoxAnne I.
Excellent customer service from Kaylaâ€¦she got me in hooked up the trailer to my truck and I was rolling soon thereafter! Much appreciated!Milton S.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.WILLIAM R.
It was a good experience. I was able to accomplish what I needed and the truck I rented worked perfectly. If anything, the price could've been a bit more affordable.Miguel G.
El cliente no dejó un comentario.Jermaine J.
very dirty and with bad smell of cigarettes in all the interiorsArmin R.
Everything worked perfectly. I had no issues. The staff was friendly and very helpful.Matthew J.
El cliente no dejó un comentario.Brad V.
The young lady that accepted the vehicle was friendly & efficientDAVID S.
El cliente no dejó un comentario.GRISELA G.
El cliente no dejó un comentario.John P.
Extraordinario servicio al clienteHeather C.
El cliente no dejó un comentario.Angela T.
The truck was a nightmare! The A/C would stop working upon acceleration and during driving, the doors didn't shut unless slammed, it was so loud and shook/vibrated while driving, it made a scary noise when turning left, it was in horrible mechanical condition and had been wrecked so bad the alignment was off and was scary at any speed after 15mph. I notified the manager at the beginning of the rental and again after returning it. The staff was so nice and helpful. The truck was garbage though unfortunately I had it for about a week.Anthony S.
The storage facility is good but the no elevator really is rough.Gloria H. | Overall Experience
El cliente no dejó un comentario.Benjamin P.
Quick turn around.Lisa N.
When I got there they were trying to charge me almost $200 more for a tow dolly I already paid for the day before. That would have been over $1,000 for a one way trip when I was originally quoted $750 over the phone. Then told me it was an extra charge to have someone attach my vehicle to the town dolly. I would think if uhaul is going to rent out equipment like that they would have someone make sure everything is attached properly to prevent any unnecessary accidents on the road. Attaching a town dolly shouldn't be an extra service provided on the side it should be mandatory that uhaul not only provide the equipment but ensure it's proper functioning as well!!!!!Shari J.
I reserved online, but was unable to do the mobile check in. Went inside and was informed that the size rental I requested was not available. The counter person got me into an alternate vehicle with only a slight delay. He was super helpful and I appreciated his finding a solution for me.RoxAnne I.
Both attendants at the time of pick-up were very attentive and very understanding of my needs. They hooked us up to the towing vehicle andand provided a thorough explanation of the equipment. I strongly recommend them.Aida Z F.
Friendly and helpful sales agent 5/5 stars âï¸Kaleba M.
We were impressed they were open late on a Saturday. The staff was very professional and friendly. Thank you for your hospitality.Angela B.
Caleb and Stephanie were absolutely great! They were friendly, professional, careful, and QUICK!! I was more than pleased with their services and will definitely be a returning customer and refer them to my friends. Thanks guys!Britnee J.
I wish they were aloud to use tobacco products while they work.Paul I.
I did not receive a lock in my unit, thankfully I had one on handLaurey W. | Online Move In
El cliente no dejó un comentario.joseph n. | First Impressions
When we scheduled our appointment we were not told that there would be an extra fee for after hour return. I only specified the day I needed it....the person on the phone said pick a time so I picked 2 p.m. making return 6. p.m. They did say nobody would be there and we'd have to check out online but never was it mentioned the extra $20 for after hours return. I think that's an important detail to share. Other than that it was fine.coriena M.
The truck did have external lower panel damage, but they knew and were very good with us. Would use them again - but hopefully not anytime soon! (wink-moving twice in less than 6 months was terrible.)Ian C.
El cliente no dejó un comentario.Sylvia W.
El cliente no dejó un comentario.Andres I.
The 26 foot U-Haul truck has a very short ramp, making it too steep to get anything into and out of the truck. As a result, one of my mover guys hurt his back because of the ramp too steep to get heavy furniture to load and unload into and out of the truck. The ramp should be longer so the slope is not too steep.Cesar C.
I registered a truck and paid online, then picked up the key at the front desk. That was great! The only thing is I was charged an amount on my credit card I'm surprised of, I wished I was emailed a break down for each charged. This will help us customers to understand what we paid for and full more comfortable with the charge.Tetecia A.
El cliente no dejó un comentario.Michele D.
The front counter guy was very nice and helpful,but the lot guy was lazy intemated that he expected a tip for hooking up my trailer and walked away after hooking the trailer up without checking if the lights worked. The Really maddening this is he had the trailer behind my rental stuck to the trailer I rented. I spent another 30 minutes getting another trailer hooked up by the good counter guy who actually did his job even though the store Wa very busy. One bad apple spoiled the whole thing .Thomas D.
El cliente no dejó un comentario.Charmaine L. | Overall Experience
Extraordinario servicio al clientePatrick M. | First Impressions
Extraordinario servicio al clientePatrick M.
Low life customers but there is not much you can do about that. Truck was fine. Your reservations system was a mess and did not allow me to choose the dealer I wanted. It forced me to chose a smaller sub dealer which you later changed to another one. Then that dealer did not have the information I had put in the record about the drop off destination. Poor system.David B.
Great experience!matthew W.
El cliente no dejó un comentario.jennifer P.
Kyla and team are really great people. Always taking good care of us customers.ZAKARIA M.
El cliente no dejó un comentario.Stanly B. | First Impressions
Didn't make sure all the equipment that I needed it was there.they dint have my transport trailer available they send me to another location with the wrong address making me put miles on the truck and then charged me for extra miles that I didn't have to put in the truck if they wouldn't gave me the wrong address not right..Jose H.
The online check in was good but they still needed information from me that was already done online.Gustavo G.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.john S.
Have a furniture dolly availableCarter B.
El cliente no dejó un comentario.Jamari H.
El cliente no dejó un comentario.Gregory R.
El cliente no dejó un comentario.Angela W.
Make sure that I am not leaving the lot with a vehicle that wasn't supposed to leave because it was damaged.violet M.
El cliente no dejó un comentario.Ahmed S.
Have more than one employee running the store bc I had to wait 35 min ti check out. But overall service was satisfying. ¡Gracias!george C.
El cliente no dejó un comentario.AJA B. | First Impressions
El cliente no dejó un comentario.Sonya J.
Except for the lack of space at this location, everything was excellent. I was greeted immediately upon entering the store. My trailer was there as promised and was in excellent shape. It looked like it had new tires and safety chains installed. An employee even noticed some debris in the back and made sure it was blown out and wet moped before I left.Steven T.
The truck kept overheating it made it for an unpleasant ride and it burnt my footTeshaara S.
El cliente no dejó un comentario.Annie R.
This was my first time going to this location.It was just what i needed Pickup my equipment quickly so I get my job done and bring it back with no hassle thankyou.Eric A.
El cliente no dejó un comentario.Sheryl B.
Have working and functional equipment.David M.
El cliente no dejó un comentario.Joann S.
El cliente no dejó un comentario.Elizabeth D.
El cliente no dejó un comentario.Alfred H.
El cliente no dejó un comentario.Marcos C. | First Impressions
Got charged for after hour drop off without any prior intimation from the website or the staff at the location. I would like to have that amount refunded if possible. This was my first time at U-Haul and hidden charges like these would prevent me from using the service again.Himanshu L.
El cliente no dejó un comentario.Diana G.
El cliente no dejó un comentario.Pedro G.
El cliente no dejó un comentario.Jessica M.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.DAVID V.
check the trucks are good to driveAMANDA O.
All storage units need to be properly fixed and not patched. Because my initial unit had a botched patch job I had to extend my already extended moving process (from the Tallahassee location) another day.Linda L. | Overall Experience
They location was ok and so was the service but due to the situation and experience we've had overall with this company, I would never use or recommend Uhaul to anyone else!Shavonda M.
El cliente no dejó un comentario.SIDNEY P.
Everything was great! Checking in was fast and smooth. Very professional and friendly!Robert D.
El cliente no dejó un comentario.Tavel H.
El cliente no dejó un comentario.Alfred H.
El cliente no dejó un comentario.Jennifer V. | First Impressions
Don't use their own personal phones to take picture of personal I'd n infoTAKIA P.
When reserving with the uHaul app, everything was super easy. In and out quickly.Adrienne F.
El cliente no dejó un comentario.Christopher H.
El cliente no dejó un comentario.Alexis L.
Okay to start, ordered 15 foot truck four five days in advance, and texted to make sure everything was good for Saturday the 26th to pick up at 8 o'clock. No response. No one even called to let me know of the problem . Got there was told that there was not a truck available till 9:30. So waited then had to call again and was told that I would have to drive fruther to get a different truck ,(which) they did up -grade to a 20 footer that I didn't really need . Okay . Now it's almost 11:00. Then on the way to destination wind shield wiper came off while driving in the rain ,had to pull over on the side of 75 to fix . Last but not least taking the truck back to drop off, they took it on themselves to move my drop off further down the road than the one I picked when I schedule online . So now I'm driving more and had to pay for more miles=more gas . Very frustrating day when your trying to move.Robert M.
El cliente no dejó un comentario.Jason L. | First Impressions
El cliente no dejó un comentario.Frank H. | First Impressions
El cliente no dejó un comentario.Tim F. | Overall Experience
Great customer service!!!robert c. | First Impressions
Keep the good work upLawaynd R. | First Impressions
El cliente no dejó un comentario.mya b. | Overall Experience
El cliente no dejó un comentario.Tim F. | First Impressions
The system was down and. Made it hard to do business.Altamese W. | Overall Experience
I like it U-Haul storage the staff is very excellentJorge R. | First Impressions
Staff had good knowledge of the area.ROY O. | Overall Experience
El cliente no dejó un comentario.benny g. | First Impressions
Kayla Bailey was wonderful and extremely helpfulCharles P. | First Impressions
El cliente no dejó un comentario.kimberly d. | Overall Experience
El cliente no dejó un comentario.Christina P. | Overall Experience
They moved me out of the system. Told me I was going to get a month free and didn't send me an confirmation email confirming a month free due to someone moving me out the system. I been paying for my space currentlyNatasha M. | First Impressions
El cliente no dejó un comentario.Janci D. | First Impressions
El cliente no dejó un comentario.CHANTAL F. | First Impressions
Stephanie, was extremely helpful.ALBERT D. | First Impressions
Thanks to the manager unsure of her name but she rocks!!Demetria k. | Overall Experience
El cliente no dejó un comentario.Dan V. | Overall Experience
El cliente no dejó un comentario.Elvis D. | First Impressions
El cliente no dejó un comentario.Shirley V. | Overall Experience
Never. Again.April D. | Overall Experience
It was a great pleasure dealing with the young lady I think her name was Stephanie very helpful and kind young lady assisted me and everything I need it and I'm very grateful for her thank you so muchARLENE M. | First Impressions
Servicios adicionales en esta ubicación
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