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Margie D.Customer Reviews for U-Haul Moving & Storage of East Tampa
Testimonials From Recent Customers
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Nothing it was good!!!
nestor T.1-. The person at Client facing role is not fit to talk to customers , either this person is sick and about to have a nervous breakdown or is a really rude and impaciente person not ready to deal with customers . Suggest you really investigate what is wrong with this person
Ismael S.Cooler office
danita B.Please get up and great customers, even if you are busy or talking to your colleague. Inform them returns can be expedited, instead of making them wait in line. Clean vehicles, front and back: I had to install a tarp to cover the dirt, before putting items in the vehicle. Lastly, I sent an email request about my invoice on June 3 and never received an answer. Gracias.
Marie D.I rented the truck for 24 hours. I picked it up around 9am and returned it at 3:45 pm the same day, however the workers would not process the return. I called and came up there several times to inform them that I have not received my confirmation that the truck had been returned and I continued to get lies about it has been checked it, even though I can clearly see the truck is no longer on the lot and not showing checked back in on my email. I called Customer Service several times and each time they lied and act like they notated the account which I found out later they did not. I turned in the truck early under miles and with plenty of fuel but without it being processed at the time of drop off it will not show correctly and I will fight any and all extra charges made to my account. This is the worse group of ghetto people representing Uhaul I have ever worked with and I won't recommend the 5806 N 56th Street location to anyone. This use to be one of the best locations to rent from in Temple Terrace but not anymore. I would caution everyone to STAY AWAY!
SHARISE E.When I arrived at the rental location, I was informed there was an "email alert" on my record and I had to call a toll-free number to resolve whatever issue there was (they didn't tell me what it was). This took an additional 15 minutes. I wonder why that didn't crop up when I reserved online the day before. There was what appeared to be axle grease on the driver's seat, which got on the back of my shirt and subsequently, on my car set and a leather chair at home. When I returned the vehicle, I followed the instructions on the sign to remain in the vehicle for an attendant to arrive. After five minutes I went inside and was told to leave the keys in the vehicle and they would send my receipt via email. There was absolutely no customer-service attitude among the employees.
Roland B.They did a great job, extended my rental to accommodate me. Gracias
Alexander D.Was fine
Lewis S.Well, I requested furniture pads but that wasn't presented to me. I also didn't have access to furniture dolly which was supposed to be on the truck. Also I checked in online yet had to wait 40 minutes after reservation time to get the truck.
Denley J.Long wait time even with reservation. Gloves said $1.95 they rung up $2.95 I said I wanted a refund and don't want the gloves. She said the wrong price was on the container. I said its a whole stack. She kept going on about it being in the wrong place and then she finally called manager over for refund. It was annoying because she acted like I did something wrong.
Sherri S.I made a reservation for a truck and was extremely pleased with how easy the process was. The truck was in good shape except for the driver's side mirror -- it was loose and would not stay positioned while driving.
Emma S.Friendly staff from reception to drop off. Front counter staff member was very knowledgeable and had great communication. Thank You for making our UHAUL experience great, as always.
Michael M.Good customer service always meet your needs
Marva J.Gracias
Nathaniel W.First off you could let the manager know that lying to customers will not make them want to continue business with U-Haul. Second... I'm left owing a bill that I never signed for so I would let them know that falsely accusing someone or that false documents are not going to hold up in court. Last but not least.... Putting complaints on record on a customers file just so they can't rent is not customer satisfaction guaranteed it is a non satisfied customer that will not return to U-Haul even tho they've always paid their bill.
SHAWN R.No problems
bernadette D.Rented a 2 wheel car dolly from Lakeland store, paid to have the car loaded. Got to home approximately 5 miles from location, 1 tire strap was off. Was told to put car in neutral so had to leave ignition on. At Portsmouth end was advised car did NOT have to be in neutral so battery drain was unnecessary.
charles W.Truck smelled like pure marijuana. I suggest a more stern rule regarding smoking in the trucks.
Evelyn K.My phone even after allowing for location services wasn't working when I did after hours check in so I clicked the location now working section and was then charged an after hours service fee
Joshua B.The Uhaul leaked and ruined some of our furniture. The Uhaul center gave me a Uhaul parked next to a guardrail on the inside of 2 other trucks that would have been easier to back out. I took me about 30 minutes just to get out. The truck had an exhaust leak and terrible brakes.
Parker L.I returned the truck same amount of gas or a little more,but still got charged more then I returned the truck late night before time I supposed to but I got extra for parking
Adil S.I am a first time user of U-Haul trailer. Austin helped to hookup the trailer and explained the process of attaching and removing the trailer. He was informative and courtesy. didn't need to wait for pickup or dropoff.
AvinashMathew B.Nothing to add
Joseph K.very good service and good customer service
Orlando P.The equipment was very well maintained and clean (trailer, so that is saying a lot). The location was incredible compared to other local Uhaul facilities which are abysmal. The staff however were... zombies. They seemed dead inside. Didn't respond much to "How's your day going?" or any other nicety I could offer. I try to be one that is able to interact with anyone and everyone. These employees, however, are miserable working there or something. It was like their store puppy died or something.
Meade L.Extraordinario servicio al cliente
Towanda J.Great staff and clean location
Steve D.I understand mishaps, but the cab literally smelled like a blunt, and if I had been pulled over for whatever reason- the officer would definitely suspect me using marijuana in the truck. The original rental wasn't ready, and 2 more trucks and 30 mins later I get into one that wasn't acceptable, but I was relying on uhaul's services so that I could serve my clients, so I needed to take what I could get at the time.
Christopher L.I reserved on line did on line ck in had everything ready to go got there spent 1 hour inside trying to pick up then was told my bill was over 80 then price then changed to over 60 then finally down to the price it was supposed to be and then the trailer leaked in the rain getting my things wet
Christopher I.My things were ruined because the water leaked in from the top of the uhual. Mileage and miles were off. Was over charged because of there mistake which put my credit card in the negative
Latanya B.I just wish all the other uhauls /panthers were in sync. Was sent to another one and nobody was there even called and got no response. Ended up having to go back to the one in 56th to get a truck that was a bit more but it got the job done.
Darneisha L.I was told to verify the condition of the van before I left, but not told I'd get a text to do so. I visually inspected the van and took photos of what I thought might be problems. By the time I saw the text the link had expired. I would suggest the clerks inform people of the text form. I had no issues afterward, but can see how there possibly could be. Otherwise the process was great.
Carolyn B.You need better customer service
Thomas D.There were roaches in the truck!!! When we dropped it off at the location Uhaul gave us, there was no Dropbox to place the keys in.
Alison C.What can you do to improve--you can have more than two people on staff! One inside and one outside is grossly understaffed. I had a reservation. I checked in online submitting photos of driver's license etc and it still took over 45 min to pick up a trailer. The inside employee was so excited that she didn't have to run through all of the questions and scan my driver's license etc. which tells me she is way over worked. She was manning all three check in counters at the same time. When I got outside it got worse. I had to look on both sides of the building for the guy who was supposed to be getting trucks and trailers . He was no were to be found. I then whistled as loud as I could, New York style. Then he jumps out of his car where he was smoking a blunt and chillin'. Also the trailer was missing one of the safety pins to keep the gate up. When I came back to drop off the trailer 45 min later. I had to unload the trailer and drop it in a spot myself because the outside guy decided he needed to leave an hour and a half early. The girl inside came out as I was dropping the trailer off and said I needed to have the guy check it in to which I replied. "Dude left! His car is gone and he's no where to be found. It's about to rain. Do you want to check me in. She said just go!" Overall, I'd never recommend this location to anyone.
Jared D.When a customer makes a reservation....... It should be guaranteed and not set on a promise that the equipment will be returned on time.
Donnie M.Keep doing what you are doing.
Thomas M.the person who helped me on the phone seemed very knowledgeable and patient. She helped me make the right choice for our moving needs.
Jo B.Customer service needs to improve with all at counter.
Donald B.Look at what I sent in on my receipt comments..... Also, why do the customers need to do everything that your employees did in the past.....with no discounts for taking pics, checking in, vehicle inspection, turn in questions and pics. Not a good future step for the company.
james G.Reserved trailer was not available. Substituted a trailer that was not eligible for one way rental. Took a much smaller trailer, and the attendant asked me if I wanted to buy extra miles…for a trailer, in a one way rental. Individual was replaced by a more competent person who got me out the door. Overall, 45 minutes to get a trailer that I had reserved in advance and prefilled out all info on the app is a joke.
Harry C.Very clean, nice customer service.....the truck was very clean, smell fresh 👌
Terry S. | First ImpressionsService was very good just was very hard to get in contact would employees over the phone
Dellon S. | Overall ExperienceTerrible and incompetent staff at this location ruined my otherwise pleasant UHaul experience. The person who checked me had a bad attitude and was not helpful at all. To make things worse, he must have been signed in to a Camp Creek, MO location by mistake because I got charged for a “wrong drop off address†fee. When I went back to complain, he claimed that was due to a “system error†and made it sound like he was doing me a favor by calling customer service about it. Finally someone from Cust Service was able to refund the incorrectly charged fee and send me a proper receipt for the one-way return.
Jai M.The mileage on the thermos thermometer was wrong and they told me I went 80 miles when I only went 15 to 20 miles they charge me a lot of money I am not happy about it I think I deserve a refund
mable A.I appreciate the patience extended by Kayla during the reservation process.
Pamela B.The check out process was extremely easy
Robert T.Help costumer . Trailer was flat tire .no lights and i do evriting By My self .
anthony S.Great service !!!
Antwan J.The person working the desk inside was very curt. It was a very poor experience.
alexander T.My service experience was excellent. Thank You.
Carolyn S.Fuck yall. YALL overcharged me.
Danielle H.Great Service!
ethyl L.Everything went great, thank you 😊
Xandria Y.During peak hours of the day/ year more employees working can keep from elongated wait times.
BENNIE L.Train staff on customer service, vehicle maintenance and better people skills. Worst experience I've had!
Kyle M.The app was cumbersome to utilize
David N.The facility did not have a storage unit available which would fit all of my belongings so 2 units were needed for a 1 bedroom apartments. The 1st unit smells of rats and had several rats trapped inside. The way the unit is set up, someone else is able to see all of your belongings (vice versa) which does not make me feel safe.
Kamisha F. | Online Move InWORKERS KNOWLEDGEABLE & RESPECTFUL..
paralee F. | First ImpressionsYou charged my card over $500 twice without my permission. The first one was refunded after I had to call you and get that taken care of. (This happened because I moved across the country with a U-Haul truck that broke down in Texas and was replaced with a U-Haul that leaked and destroyed most of my valuables. The U-Haul staff did not account for the different mileage on the truck swapped out in Texas, and without my knowledge, my card was charged). The second charge you refused to look into without me providing my credit card number over the phone, so I filed a dispute with my bank and they discovered this was a fraudulent charge and they refunded me. Every time I came into your facility to pay for my storage (to store my damaged items that U-Haul was responsible for) most of your staff was condescending and rude. I never received an apology. No kind words. Just arrogance. I have recorded all your names and have documented the conversations I've had with you. After my surgery and I start to feel better I'm starting with the BBB and I'm not stopping until I get some answers and restitution. I'm not going away.
SARA S. | Overall ExperienceThe storage was great, but your IT infrastructure needs work. Auto pay never worked, and reminder emails sent out often got buried due to email name being Hard to find.
Luka T. | Overall ExperienceI had the unit for 5 years following a house fire. Went thru about 4 facility managers. Which were awesome until about last few months of 2021. More strict on rules. I think some things should be case by case sometimes. My husband had a massive stroke...there making 10 grand a month to 1500 a month in disability is a huge change trying to make ends meet is huge. But at any rate the staff is very nice and helpful. Everyone has a job to do.
Lori N. | Overall ExperienceI was so happy with the staff especially with Tay she went out of her way to make shure I got all the right help in my time of need and Cedric for being a great help and going beyond his job to give me a hand when I need the help can't say thank you enough to the team there and there great work.
ANDREW D. | First ImpressionsI had a great experience and the associates were very professional and helpful to great young ladies.
Fernando A. | First ImpressionsI've always have had a good experience with U-Haul.
DEBRA B. | First ImpressionsOne of thee employees stole my ring out of rest room so sad I’ll never go there again my heart is broken
WILLIAM H. | Overall ExperienceI didn't move in. I am waiting for a refund.
micheal n. | Online Move InI reserved a storage but the storage was too small so I could not use it so that’s why I can not answer some of the questions that’s why I marked them with a no!
Tarshemia M. | Overall ExperienceNarrow hallways made moving very hectic and difficult 😞
Dericka D. | Overall ExperienceI had a climate control storage so the hrs didn't work with my job hrs.
AJA B. | Overall ExperienceAll is good with my stuff.
JOHNNA B. | First ImpressionsI'm praying the company continues to attempt to improve with each review.
Laura S. | Overall ExperienceGood customer service.
Stanley S. | First ImpressionsNice place good service
Paul M. | First ImpressionsI am Simi crippled & was given an upstairs storage unit. Will not be able to access my storage alone Wld like a call from Manager Thx
betty c. | First ImpressionsI want to thank them for all the help unloading and packing the unit.
jamie G. | First ImpressionsThe storage facility is good but the no elevator really is rough.
Gloria H. | Overall ExperienceI did not receive a lock in my unit, thankfully I had one on hand
Laurey W. | Online Move InExtraordinario servicio al cliente
Patrick M. | First ImpressionsAll storage units need to be properly fixed and not patched. Because my initial unit had a botched patch job I had to extend my already extended moving process (from the Tallahassee location) another day.
Linda L. | Overall ExperienceGreat customer service!!!
robert c. | First ImpressionsKeep the good work up
Lawaynd R. | First ImpressionsThe system was down and. Made it hard to do business.
Altamese W. | Overall ExperienceI like it U-Haul storage the staff is very excellent
Jorge R. | First ImpressionsStaff had good knowledge of the area.
ROY O. | Overall ExperienceKayla Bailey was wonderful and extremely helpful
Charles P. | First ImpressionsThey moved me out of the system. Told me I was going to get a month free and didn't send me an confirmation email confirming a month free due to someone moving me out the system. I been paying for my space currently
Natasha M. | First ImpressionsStephanie, was extremely helpful.
ALBERT D. | First ImpressionsThanks to the manager unsure of her name but she rocks!!
Demetria k. | Overall ExperienceNever. Again.
April D. | Overall ExperienceBeing that I was relocating to Florida and in transition, I was so THANKFUL to have one-month FREE storage while in search for a place to live. Stephanie Vega was a pleasure to do business with and I appreciated her professionalism & kindness. THANK YOU U-Haul for making my move easy & stress free! :)
Dierdre C. | Overall ExperienceComiller was hands down best customer service I've received at any rental company. Period. Thank you so much for the help. Turned a terrible moving experience into a good one!
drew b. | First ImpressionsStephanie is an awesome manager with amazing customer service. She was customer friendly and helpful.I would come back because of her in the future
MASHONDRIA J. | Overall ExperienceThey were helpful and explained to me anything I needed to know well. I only moved out because I'm either selling or using thing things I have stored at U-Haul. It was a pleasure doing business with them while it lasted. I would indeed recommend U-Haul to family and friends.
jose m. | Overall ExperienceFriendly and helpful staff
Dale L. | First Impressions😎🤪🤩
nader y. | Overall ExperienceExperience just wasn't great. Glad to be moved out.
Sylvia H. | Overall ExperienceGracias
Javier C. | Overall ExperienceThe two young men working there are a couple of the hardest working men I've ever dealt with. Pleasant, helpful, above and beyond! Exceptional - especially Michael? I think that is his name (yesterday
Cinda B. | Overall ExperienceThe people were really nice. The gentleman that checked me was very knowledgeable and he helped me out due to a mix up with the Uhaul I rented the truck from. That whole store should get a raise.
MARK R. | First ImpressionsI had several times been locked out of my unit for no reason other than some system issues. Staff was helpful but limited to what they were able to do
SCOTT L. | Overall ExperienceIt would have been very helpful to have after hours accessibility.
Julia B. | Overall ExperiencePest control is needed here at the 56th location. My clothes and linen had rat droppings on them. Climate control is to keep this from happening, I thought. I was disappointed in the condition.
CRESHENDA S. | Overall ExperienceThe Customer service and product knowledge was on point.
Alexandria H. | First ImpressionsIt was a great pleasure dealing with the young lady I think her name was Stephanie very helpful and kind young lady assisted me and everything I need it and I'm very grateful for her thank you so much
ARLENE M. | First ImpressionsY'all did right. People first attitude.
Horace C. | First ImpressionsExcellent service!!!!!
Paulina C. | First Impressionshave too much going on too much traffic inside the storage units you have too many trucks and trailers parked in the way when customers are trying to get in and out of your storage that was my reason
Dennis J. | Overall ExperienceI would just drop the temperature in the climate control units so it can be much cooler and add an elevator instead of stairs
Alphonso L. | Overall ExperienceThe facility and it:s staff were great. Thanks U-Haul.
Manor K. | Overall ExperienceWe was able to get a climate control one on yesterday
Alphonso L. | First ImpressionsGreat
SAM M. | Overall ExperienceI didn't have much time to move I called u-haul in Fl and they set me up with everything I needed to move to Ga. Than when I got to Ga. And it was the same outstanding service they took alot of stress
DOROTHY M. | Overall ExperienceThe young lady who help me was beyond amazing I will most definitely be coming back.
Lesley J. | First ImpressionsUnit was not what I expected. I later found out no elevators which makes loading items into storage near impossible. Staff heard my concerns, understood, and offered an acceptable alternative
SCOTT L. |