Comentarios de los clientes para U-Haul Moving & Storage of East Tampa

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of East Tampa

Clasificación general:

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ANGELA B.
Clasificación:

El cliente no dejó un comentario.

EVALIO H.
Clasificación:

Service was great truck was a nice truck drove well no problems Quitman all worked well thank you

JENNIFER L.
Clasificación:

I use this location often and always get great service and can always get the equipment I need. Those girls know to run that place.

Aisha C.
Clasificación:

None of your employees were wearing a mask. One of them was coughing and had her fingers in her mouth. Very unsanitary and a COVID 19 fest pool.

Vania Aniq Z.
Clasificación:

El cliente no dejó un comentario.

Israel C.
Clasificación:

El cliente no dejó un comentario.

kieyuana G.
Clasificación:

El cliente no dejó un comentario.

Bobby B.
Clasificación:

El cliente no dejó un comentario.

Russell W.
Clasificación:

El cliente no dejó un comentario.

Nickel O.
Clasificación:

Make sure everything works with online method

BENJAMIN S.
Clasificación:

El cliente no dejó un comentario.

terry W.
Clasificación:

I was very pleased with my experience, made my life easier.

Amanda L.
Clasificación:

El cliente no dejó un comentario.

Jay W.
Clasificación:

Great experience. This location is top notch. Great people. Will definately rent again. 8

Matthew L.
Clasificación:

El cliente no dejó un comentario.

Demetria k. | Overall Experience |
Clasificación:

Thanks to the manager unsure of her name but she rocks!!

Renee S.
Clasificación:

El cliente no dejó un comentario.

Jake K.
Clasificación:

The truck was on empty when I picked it up and the cabin smelt like a smoker

Kishawne P.
Clasificación:

Having more clarity when reserving a truck their was alot of misinformation on the phone.

VEREAN H.
Clasificación:

El cliente no dejó un comentario.

KEN C.
Clasificación:

We had to pick up a pick-up truck at the 56th Ave. location in Tampa. When got there no one inside walked the property looking for an employee waited about 15 minutes before lady employee showed up. She had a bad attitude and horrible customer service. When I returned truck I spoke to her on arriving she didn't acknowledge me had the same crappy attitude. I would not rent for this site again because of her bad customer skills. Totally uncalled for.

ruth S.
Clasificación:

It is hard to see from the road. Clearing the lot more would help or put up a bigger sign. The young lady that helped us was extremely nice and very helpful.

Dan V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Salita J.
Clasificación:

El cliente no dejó un comentario.

Raymond L.
Clasificación:

El cliente no dejó un comentario.

Alberto W.
Clasificación:

We did online check-in as requested, only to find out we still needed to wait in line for the agent to do a "check" of our reservation. The check involved doing the entire reservation again, wasting us another 30 minutes of time. Counting the time to wait to get attended we wasted 45 minutes using the online check-in option. Not to consider the agent was rude to us.

Christopher J.
Clasificación:

El cliente no dejó un comentario.

Gena B.
Clasificación:

The person that was there on that day customer service skills was awful. In the a.m she opened the doors twenty minutes late, the truck I had to walk around the compound to find a clean truck, she informed me that she was going to have some one to clean the truck while I wait, I informed her that we found a clean truck, she hesitated and went and found another truck where someone was smoking in the truck awful smell. She then gave the clean truck to another customer, she made the experience awful as long as I have went to thos uhaul never experience an associate with such an ghetto, don't give a damn about my customer attitude. The company has had better associates to work there she make the company look bad, I know time brings a out a change but not to this extent. When returning the truck at three o'clock she locked the door stood at the counter looked at us like we were thieves. I asked her what time do they close she said 3:30 I was really charged for unprofessional behavior. Should not have been charged for the time they charge me for, 1 hr and 20 minutes before I left in the a.m. and 30 minutes waiting for her to Lock the door in my face, it was humiliating and biased.

Almeka P.
Clasificación:

El cliente no dejó un comentario.

Bryant T.
Clasificación:

El cliente no dejó un comentario.

JAMES H.
Clasificación:

El cliente no dejó un comentario.

Donald P.
Clasificación:

El cliente no dejó un comentario.

Michelle J.
Clasificación:

El cliente no dejó un comentario.

Pablo T.
Clasificación:

Gas mileage sucks

Otania C.
Clasificación:

I would say employ people that want to work and not someone that's doing it to pay a bill because the individual that I had an encounter with was terrible his mannerism was terrible his approach was terrible as customer service experience was terrible I would recommend training for individuals to listen to what the customers wants and not what they feel they should have

Meta C.
Clasificación:

The truck rental picked up and returned went smooth online and in office. It was, however, the movers who didn't show up for 4 hours after my call. This mover kept texting me that he would come over in a bit but I waited 4 hours and finished moving most items myself. He then bugged me for the next few days for the payment code. The UHaul receptionists knew nothing about it and told me they are not affiliated with the mover. They gave me an order number which the mover didn't recognize. I had to call moving help service number to get my payment code. I wish UHaul receptionists are trained better to let me know that I have to set up an account with movinghelp.com to get payment code to the mover.

Tina P.
Clasificación:

Everything about my whole rental experience sucked. From getting my truck to returning my truck, I will never rent from uhaul again

Brain S.
Clasificación:

El cliente no dejó un comentario.

Diane W.
Clasificación:

Truck that I had reserved was not available. Had to go to another location to pick up. Was more than an hour late getting to the place I needed to be. Was told I would receive a $50 refund. Still waiting.

JENNIFER L.
Clasificación:

The girls there do a great job and they always have the rig I need. Great service and easy location.

Makayvia F.
Clasificación:

Manager Stephanie Vega is very lazy and didn't care to assist a customer Nor honor the current promotion that I referred for your company

Grzegorz L.
Clasificación:

Fast service in very nice people. Tank you

David F.
Clasificación:

El cliente no dejó un comentario.

George P.
Clasificación:

fast and friendly service

GAVIN S.
Clasificación:

El cliente no dejó un comentario.

Dienby J.
Clasificación:

I was charged .99 cents a mile. I've rented trucks many time and I feel that I've been over charged. Spending 75 dollars in the end was not expected.

Stuart G.
Clasificación:

El cliente no dejó un comentario.

Dina Z.
Clasificación:

El cliente no dejó un comentario.

OZZIE W.
Clasificación:

El cliente no dejó un comentario.

Martin U.
Clasificación:

One employee was training a new employee which slowed us down to start our day. I always also hate how you get a truck that only has a quarter of a tank you should always start out with a 3/4 or a full tank. You pull out of the place and already have to get gas again slowing us down for our workday.

JACQUELINE H.
Clasificación:

The head lights didn't work,,was not aware of it until confronted by someone while driving

Linda B.
Clasificación:

Despite my reservation, they did not have the pick-up truck I ordered. They tried to up-sell me, at my expense. I asked to see the manager and was told they were not there. I asked to get them on the phone, and they ignored that question. I told them it wasn't my fault that they didn't have the truck I ordered and she said it wasn't their fault either. She finally gave me a vehicle at the same price as what I had ordered, but I had to argue with her for far too long in order to get what they should have given me initially. Bad service.

Francisco S.
Clasificación:

The only thing I will have to say is little more attention in cleaning

Shirley V.
Clasificación:

El cliente no dejó un comentario.

Julie H.
Clasificación:

Everything was good thank you.

Waleed E.
Clasificación:

El cliente no dejó un comentario.

Louis R.
Clasificación:

Checking in and out was very easy. The young woman who checked me out, also came outside to hookup the trailer.

Candis K.
Clasificación:

El cliente no dejó un comentario.

LaQuanda S.
Clasificación:

El cliente no dejó un comentario.

Ibrahim S.
Clasificación:

I will never use U-Haul again in my life. The insurance they charge you is useless. Any issue that is probably due to the trailer helped catch my truck on fire. Then want to charge me basically the price of buying the trailer. I tried to get everything done as quick as possible and letting U-Haul know that my car caught fire and if it can be dropped at a different location. No help in the time of need. I asked what I can do to get it done as quick as possible but I never had a worse experience in my entire life. U-haul has been a option my family and relatives have used but I'm pretty sure we are going to start using penske instead.

yves G.
Clasificación:

El cliente no dejó un comentario.

Cordero M.
Clasificación:

El cliente no dejó un comentario.

Kelly O.
Clasificación:

I felt the customer service was excellent, everything was explained about the truck, It was a very easy experience. No complaints.

Stan M.
Clasificación:

El cliente no dejó un comentario.

Richard B.
Clasificación:

I have used this location several times to rent equipment to move friends or haul stuff and I have had a good experience each time. Nice people, all business, quick pick up and trouble free drop off

ALEXISDANIELLE L.
Clasificación:

El cliente no dejó un comentario.

CEDRICKA S.
Clasificación:

El cliente no dejó un comentario.

FRED W.
Clasificación:

Picking up and dropping trailer were handled very well. Thanks.

Raymond S.
Clasificación:

no truck available even with my confirmation number. Customer service was poor in explanation for problem.

jermaine G.
Clasificación:

El cliente no dejó un comentario.

Jennifer S.
Clasificación:

I reserved a pickup truck and ended up in a box truck the lady never told me that the truck I reserved was not available so I had to take something I didn't ask for very unprofessional it always something when I rent from this location never again

Markiest L.
Clasificación:

Keep up the good work

Virgil B.
Clasificación:

El cliente no dejó un comentario.

Chang L.
Clasificación:

El cliente no dejó un comentario.

Carla J.
Clasificación:

The equipment got the job done. That was the store's only concern. The truck had been scraped and dinged more times than I had time to document and the driver's seat was ripped in several places. The worst part was the customer service or lack there of. I was pointed in the wrong direction to find the truck on my own. When I asked for assistance, Stephanie, the general manager was rude and argumentative. Her association wasn't any better. I guess people don't value customers like they used to. They need to be retrained.

KATHY G.
Clasificación:

Everything went smoothly. Thanks to everyone for they help.

Clarence S.
Clasificación:

El cliente no dejó un comentario.

Keisha W.
Clasificación:

N/A

Richard W.
Clasificación:

El cliente no dejó un comentario.

GARY B.
Clasificación:

El cliente no dejó un comentario.

Christian S.
Clasificación:

El cliente no dejó un comentario.

Shawn Z.
Clasificación:

El cliente no dejó un comentario.

Stanley S.
Clasificación:

The tailgate Chains was missing the gate.

Tyler W.
Clasificación:

Be nice, care about the customers, not lock up early.

Kenneth O.
Clasificación:

When the vehicle that was reserved was not available, the a gent just walked away and left my son standing there. Since I had spready paid he should have offered alternatives. I had to tell my son to go back in and get something else. Not only could t I use the uhaul location I wanted but couldn't get service or the vehicle reserved. Adding 20 miles to the trip and increasing my costs.

Mayra S.
Clasificación:

Truck broke down. Waited for a tow truck hours. I was not able to finish my moved. Very unhappy.

Erica J.
Clasificación:

El cliente no dejó un comentario.

Swapnil N.
Clasificación:

Customer service rep was not friendly. No one showed the vehicle. We have to go and find. Vehicle was ok condition. I don't know if this vehicle is cleaned for covid or not after every use. Rep didn't tell the info.

Kim J.
Clasificación:

Make sure gas cap is on the vehicle. Unfriendly staff.

James L.
Clasificación:

El cliente no dejó un comentario.

Roberto R.
Clasificación:

19.99 no is Real

Elvis D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

William K.
Clasificación:

El cliente no dejó un comentario.

Jairus R.
Clasificación:

El cliente no dejó un comentario.

DONALD M.
Clasificación:

rusted brackets, worn straps on car carrier

wael S.
Clasificación:

Employees need to give more attention to customers

Matell C.
Clasificación:

Rude customer agents and hight gas price if you did not bring back the truck where the tank was when you got the truck

Manivasagam K.
Clasificación:

El cliente no dejó un comentario.

Dorothy W.
Clasificación:

El cliente no dejó un comentario.

md T.
Clasificación:

El cliente no dejó un comentario.

Lisa D.
Clasificación:

Great customer service. Social distancing and masks worn for all employees!!

Kawodi F.
Clasificación:

El cliente no dejó un comentario.

Ashley M.
Clasificación:

El cliente no dejó un comentario.

Shirley V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

April D. | Overall Experience |
Clasificación:

Never. Again.

Dierdre C. | Overall Experience |
Clasificación:

Being that I was relocating to Florida and in transition, I was so THANKFUL to have one-month FREE storage while in search for a place to live. Stephanie Vega was a pleasure to do business with and I appreciated her professionalism & kindness. THANK YOU U-Haul for making my move easy & stress free! :)

drew b. | First Impressions |
Clasificación:

Comiller was hands down best customer service I’ve received at any rental company. Period. Thank you so much for the help. Turned a terrible moving experience into a good one!

Sherrise J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Susan W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MASHONDRIA J. | Overall Experience |
Clasificación:

Stephanie is an awesome manager with amazing customer service. She was customer friendly and helpful.I would come back because of her in the future

Jessy I. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

jose m. | Overall Experience |
Clasificación:

They were helpful and explained to me anything I needed to know well. I only moved out because I'm either selling or using thing things I have stored at U-Haul. It was a pleasure doing business with them while it lasted. I would indeed recommend U-Haul to family and friends.

Dale L. | First Impressions |
Clasificación:

Friendly and helpful staff

CYNTHIA P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JEANETTE G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

nader y. | Overall Experience |
Clasificación:

😎🤪🤩

Sylvia H. | Overall Experience |
Clasificación:

Experience just wasn't great. Glad to be moved out.

Javier C. | Overall Experience |
Clasificación:

Thanks

Cinda B. | Overall Experience |
Clasificación:

The two young men working there are a couple of the hardest working men I’ve ever dealt with. Pleasant, helpful, above and beyond! Exceptional - especially Michael? I think that is his name (yesterday

MARK R. | First Impressions |
Clasificación:

The people were really nice. The gentleman that checked me was very knowledgeable and he helped me out due to a mix up with the Uhaul I rented the truck from. That whole store should get a raise.

SCOTT L. | Overall Experience |
Clasificación:

I had several times been locked out of my unit for no reason other than some system issues. Staff was helpful but limited to what they were able to do

Julia B. | Overall Experience |
Clasificación:

It would have been very helpful to have after hours accessibility.

CRESHENDA S. | Overall Experience |
Clasificación:

Pest control is needed here at the 56th location. My clothes and linen had rat droppings on them. Climate control is to keep this from happening, I thought. I was disappointed in the condition.

Alexandria H. | First Impressions |
Clasificación:

The Customer service and product knowledge was on point.

ARLENE M. | First Impressions |
Clasificación:

It was a great pleasure dealing with the young lady I think her name was Stephanie very helpful and kind young lady assisted me and everything I need it and I'm very grateful for her thank you so much

Horace C. | First Impressions |
Clasificación:

Y'all did right. People first attitude.

Paulina C. | First Impressions |
Clasificación:

Excellent service!!!!!

Dennis J. | Overall Experience |
Clasificación:

have too much going on too much traffic inside the storage units you have too many trucks and trailers parked in the way when customers are trying to get in and out of your storage that was my reason

Alphonso L. | Overall Experience |
Clasificación:

I would just drop the temperature in the climate control units so it can be much cooler and add an elevator instead of stairs

Manor K. | Overall Experience |
Clasificación:

The facility and it:s staff were great. Thanks U-Haul.

Alphonso L. | First Impressions |
Clasificación:

We was able to get a climate control one on yesterday

SAM M. | Overall Experience |
Clasificación:

Great

DOROTHY M. | Overall Experience |
Clasificación:

I didn't have much time to move I called u-haul in Fl and they set me up with everything I needed to move to Ga. Than when I got to Ga. And it was the same outstanding service they took alot of stress

Lesley J. | First Impressions |
Clasificación:

The young lady who help me was beyond amazing I will most definitely be coming back.

SCOTT L. | Overall Experience |
Clasificación:

Unit was not what I expected. I later found out no elevators which makes loading items into storage near impossible. Staff heard my concerns, understood, and offered an acceptable alternative

SCOTT L. | First Impressions |
Clasificación:

The staff was not particularly helpful in identifying storage units available and choices that would benefit me. Early in my convo it was discovered that not all available units were in the app.

zach R. | First Impressions |
Clasificación:

Terrible and very slow service

Pamela B. | Overall Experience |
Clasificación:

I had a problem with rats/mice they destroyed my couch with urine and feces. Found one dead in the unit.

Manor K. | First Impressions |
Clasificación:

Staff did a good job of getting me and my families need taken care of. Thanks

devon a. | Overall Experience |
Clasificación:

Great place to rent and storage your things at great

Kelvin S. | Overall Experience |
Clasificación:

No recomiendo

Catherine M. | Overall Experience |
Clasificación:

Conveniently located, reasonably priced and wonderful helpful staff.

Marcus K. | First Impressions |
Clasificación:

Appreciate uhaul for making my relocation easy.

Cecily H. | Overall Experience |
Clasificación:

I had to throw a couch away because of roaches and the amount of rat urine and droppings on it. The woman inside was RUDE and did not want to help me.

Cecily H. | Overall Experience |
Clasificación:

Before I moved my things in I saw one roach with an egg sac took a video, killed it and reported it. I came back to the unit a few weeks later and my stuff was infested with roaches EVERYWHERE! GROSS

Brandon M. | First Impressions |
Clasificación:

I can’t remember the gentlemen name it starts with A and another young lady we’re very wonderful they do not always work at this location

Darnisha C. | Overall Experience |
Clasificación:

My Experience Was A Success Each Time I Went To Storage I Got Right In No Issues The Light On The Second Floor Would Go Off Every Like 20 Mintues But It Wasnt To Bad It Came Back On Thank You.

LETRELL J. | First Impressions |
Clasificación:

I rented a storage and it wa lock when I got there and manger is very nasty in attitude and workers are ghetto and they act like they are right and the customer is wrong I want my money back and it’s

Mary T. | First Impressions |
Clasificación:

Amazing costumer service from Tina. She was extremely helpful. I recommend her.

Cecily H. | First Impressions |
Clasificación:

Very helpful!

tersesa s. | Overall Experience |
Clasificación:

I can't complain about anything. Everything was well maintained and if I had any questions some one was available to answer. Thank you for protecting my goods.

Catherine M. | First Impressions |
Clasificación:

friendly, professional and helpful

Deneque W. | First Impressions |
Clasificación:

The employees at this location are very lazy. They gave us a storage unit that was already rented with locks on it!! The customer service is very poor!!! Will not recommend this location to anyone!!

Lori S. | Overall Experience |
Clasificación:

Worst experience EVER. They do not keep commitments, managers do not return calls, awful customer service, rude drivers, try to charge extra last minute. Would not recommend to anyone. Want money back

Lisa C. | Overall Experience |
Clasificación:

This facility was very clean. No bugs. I was on the 2nd floor. Wish they had an elevator. But everyone was kind, sweet and helpful.

Manuela R. | Overall Experience |
Clasificación:

The prices are very high

ANDREA D. | Reservation |
Clasificación:

I would like to thank Jessica for her time and understanding with me leasing of uhaul truck and storage unit. Her customer service was like top dog service. Andrea unit 133

Willie P. | Overall Experience |
Clasificación:

Rats rats rats everywhere so much they ate up my sheets ,clothes everything I will never use this storage unit again

CHARLES R. | Overall Experience |
Clasificación:

My unit was broken in 4 times before the security was in place the rear of the unit was open and rats came and went as they pleased I was told by one manager I should have bought some insurance

avena f. | Overall Experience |
Clasificación:

Waited for service over 3 hours. Staff was not trained in checking out of U-box. No answer from manager when I called. Staff was very unprofessional

Houlimata D. | Overall Experience |
Clasificación:

Alicia the manager was awesome, patient any time I communicated with her. She was courteous, merciful and very professional

Carmen R. | Reservation |
Clasificación:

What a bad experience... Had to wait too long...please retrain all of them...no customer service skills.

Miriam M. | Reservation |
Clasificación:

Excellent customer service. Thank you!

NICOLE C. | Reservation |
Clasificación:

After a 2 hour drive in a nerve wracking U-haul the last thing I need was rude employees. Garrison was honestly rude, unhelpful, and lacked insight. I ended up cancelling my storage.

Kimberly G. | Overall Experience |
Clasificación:

We came to retrieve our stuff, our key to the storage unit didn't work. After 30 minutes, the office staff came out with a different key and said the lock had been changed!? WHY? Not authorized!!

George G. | Overall Experience |
Clasificación:

Muy bueno la atencion al cliente de parte de la sra alicia collins

Melanie B. | Overall Experience |
Clasificación:

The associates are horrible and completely uneducated when helping customers! Worst customer experience of my life!!

steven w. | Overall Experience |
Clasificación:

Pod wasn’t ready when requested & then staff moved 2 other of our pods from a different facility to this facility which is 9 miles further from our home w/o even calling us. I’ll be calling calling co

Pamela B. | Reservation |
Clasificación:

Excellent customer service! Moving is so hectic and they made feel comfortable Kodos the the Staff at 56th street in Tampa, Fl

Kelsey H. | Overall Experience |
Clasificación:

My negative experience with this branch is not reflective of the staff, but of the technology they use to do their work. Because of a faulty system, I am unsatisfied and will not be a repeat customer.

erika b. | Overall Experience |
Clasificación:

I will come back if I need to y'all was helpful

jesus p. | Overall Experience |
Clasificación:

Storage facility should be open much later than 7

Stanley M. | Overall Experience |
Clasificación:

Everything was great

Karen P. | Overall Experience |
Clasificación:

Alicia Collins took matters seriously and delivered my U-Box to my door. I drove from LA to Tampa and my box was not waiting like I expected. She worked very hard at making me a satisfied customer.

Jorge D. | Overall Experience |
Clasificación:

👍👍👍👍👍👍👍👍👍

Heather G. | Overall Experience |
Clasificación:

.

JULIA V. | Overall Experience |
Clasificación:

The unit was infested with dead and living mice at the time of move out.

Arthur C. | Overall Experience |
Clasificación:

All I can say is the staff makes having a storage at that location a breeze. The staff is competent, helpful, friendly and professional at best. I had a nice experience twice.

Jorge L. | Overall Experience |
Clasificación:

Hubo un mal entendido que me querían cobrar el storage nuevamente pero gracias a que yo tenía evidencia se pudo resolver esta situación.

Frank A. | Overall Experience |
Clasificación:

This Place Is A Joke I Will Never Rent A Storage Unit There Again They Have Mouses Running In Your Unit And Rouches They Want You To File A Insurance Claim.

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