Christopher B.
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Comentarios de los clientes para U-Haul Moving & Storage of East Providence
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de U-Haul Moving & Storage of East Providence
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Isabella S.
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Overall Experience
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Disappointed how long it took for my move out request to get processed especially because I got charged late fees and got sent an email saying I was late on my payment despite moving out and sending out request before rent date.
Elizabeth H.
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Overall Experience
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Great facility- clean and easily accessible
Kathlene M.
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Overall Experience
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Very nice helpful staff (met at least 5 members all great), clean new storage unit, contents same condition as when we put them in after one year, no signs of pests, would recommend. We had a small unit in same building as office.
Michael L.
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Overall Experience
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There was an issue with the electronic entrance to my unit for the first 2 months of our experience, which meant I could not access the unit after 7pm, which did not adhere to the posted schedule I had signed up for. I brought it to the attention of management and they said they were working on fixing it & apologized for the inconvenience. But upon asking for some sort of bill reduction, I was told they’d have to ask the facility head. Ivory ever got back to me & I was given the runaround a few times. That’s not right. Not giving me access at times outside my personal work hours really resulted in a terrible experience. Additionally, I showed up 10 minutes before the office closed one night & asked the staff member in duty if he could help me get into my unit as my card wasn’t working. He said he couldn’t because he was closing up. Again, awful customer service & completely inappropriate foe the staff member to value their closing over a customers needs while they were still open. While the door issue was eventually fixed, it was too little too late. We’ve since moved to another facility in the area & are having a much better experience. Unfortunately, I don’t see myself ever using UHaul again.
janet t.
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Overall Experience
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The staff at the East Providence, RI location are excellent, providing excellent customer service. Dawn went above and beyond to help me when I arrived it was noted that the call and reservation center did not send my storage rental information to them so they could get my ubox out of storage so I could have it transferred to a storage unit. They also gave me wrong information about what a split level unit is; luckily once again Dawn at the site location saved me from climbing stairs to get to a unit. Very unprofessional of UHAUL Call Center! If not for Dawn who went out of her way to get my ubox out from being buried among other uboxes, I would have been out $200 for the movers I had arranged. Thank you Dawn!!! As for the UHAUL Call & Reservation Center HORRIBLE SERVICE!!! The storage facility at East Providence is clean but two things I didn't like: 1. street level storage units have very low ceilings, smell damp and there is no lights so the units are dark. 2. there is no elevator for above street level storage or split levels which is ridiculous!! don't know about lighting because I didn't look at those units.
Joseph C.
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First Impressions
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very cordial and helpful.
Courtney M.
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Overall Experience
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The lights in the second floor of the sstorage area are motion activated but do not seem to come on when needed.
James S.
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First Impressions
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Our agent was extremely friendly and helpful
bradford r.
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First Impressions
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Second floor with no elevator! Are you people out of your minds. Never again. Never again.
Anthony B.
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First Impressions
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The lights in our hallway where our storage were off. Was told to walk all the way down for them to turn on. Didn’t happen and had to pack most of it in the dark. Every other hallway had lights but ours. Rang the assistance buzzer multiple times and no kne answered or came.
michael K.
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Overall Experience
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great people working at a tough time
Whitney P.
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Overall Experience
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Very easy to use and safe. Even though I was moving during the coronavirus outbreak the employees at this location helped me with my move by answering questions and giving information whenever possible, making my move and storage even easier. Thank you!
dylan g.
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First Impressions
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Ray and Jordan where the best at customer service. They where the best give them a raise!!!!
bob t.
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First Impressions
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The guy at the counter was great. Thanks
oclide l.
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Overall Experience
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Great service thanks rosa ceballos.
oclide l.
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First Impressions
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Service was good
SAVANNA G.
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Overall Experience
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Thank you for a great experience.
MURAT A.
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Overall Experience
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All went well. Thanks for your help.
lauren k.
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Overall Experience
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They were great!
gissette f.
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Overall Experience
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Good
Jeffrey H.
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Overall Experience
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thats great
Leslie B.
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Overall Experience
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I was in and out of my storage for 4 months. I find the staff very friendly and helpful. It was always clean and I had no problems. billing and payment was easy with the on line app.
gissette f.
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First Impressions
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Friendly staff and clean facilities. Use of storage facility was easy.
Lynn W.
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Overall Experience
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Very disappointed when I opened my storage liocker to find my items covered in mold. The queen mattress and box spring, a few tables, chair pads and linens are permanently damaged.
LOUIS A.
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Overall Experience
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xxx
PAUL D.
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Overall Experience
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the card reader did not work for over a year. I informed the staff a number of times. and nothing was done.i had to keep swiping over and over and it worked a few times only.
Barry G.
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Overall Experience
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I was told that automatic billing was set up at the time of rental start and when it came time for the second months rent we found out that it wasn't set up correctly and we had to pay a late charge
Daniel H.
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First Impressions
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Vehicle was fine, but storage was disaster. 401-286-3267 cell. got there after hours. lock on unit. manager did come to unlock but was wrong size unit. now i have to pay for bigger unit than i want.
LEONA S.
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Overall Experience
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I enjoy the staff members! Very accommodating !
PAULA N.
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Overall Experience
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I was quite pleased at how U Haul dealt with my request. My cousin had cleaned out the unit, received help and greatly appreciated the staff.
Bridget A.
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Overall Experience
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Our storage unit was indoors on a second floor. It was well-maintained, clean and never felt like our belongings were in jeopardy of damage or getting stolen. Very nice facility.
Dorin S.
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Overall Experience
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Fine
Carina C.
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Overall Experience
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The storage rooms have no lights. But other than that great service.
MICHAEL C.
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First Impressions
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I want to note that my rating is based only on the level of customer service I received throughout all of my interactions when being helped by Alex & Derek. I was a little disappointed in the unit.
margaret S.
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Overall Experience
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The price went up way too fast... from 49.95- 74.95 in less then a year! I had to pull out!
dennis t.
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Overall Experience
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No comment.
Carina C.
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First Impressions
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The staff are very helpful and explains everything step by step to make sure the client understand the process im very happy i choose u haul.
Melissa P.
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Overall Experience
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Excellent customer service, very friendly and helpful.
Ken T.
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Overall Experience
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Only wish it had an elevator or ramp..otherwise 👍
maurice l.
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Reservation
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I was surprised by the size of the unit. The website states it can fit three bedrooms. I believe this is true if you have small furniture. I had to purchase two units to fit a two room apartment.
Joshua M.
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Overall Experience
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Overall a good experience. If I ever needed a storage container I would come here again.
Derek R.
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Overall Experience
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I noticed mold on items that were in the storage space. The items were in there for less than two months. Otherwise, everything was great.
Nick A.
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Overall Experience
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It is annoying to be forced to buy a special UHaul lock, but otherwise, can't complain, it's exactly what I needed.
elmer t.
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Reservation
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Great
Marlana G.
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Overall Experience
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Worst run company I have ever done business with.
Eugene V.
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Overall Experience
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I made a reservation months in advance. When I got to there,the size I had reserved was not available. The attendant said there was nothing he could do & he had to charge me for the larger one.
stuart b.
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Overall Experience
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Thanks Rey and Sam for great customer service during my rental move-in and move-out.
KRIS S.
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Overall Experience
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.
Allan E.
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Overall Experience
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We will be using your facility again
john l.
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Overall Experience
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Helpful and friendly staff. I will definitely use again. Thanks for the great service!
Jessica B.
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Reservation
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I arrived 1 hour after they opened, unit wasn't ready. Wouldn't let me do paper work to set it up, told me to just come back "later." Wasted my time. I canceled my reservation and used someone else.
Denise w.
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Overall Experience
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thank you
Jeffrey S.
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Reservation
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Great guy at the front desk. Super helpful and so nice. Storarage spot is perfect
marlana g.
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Reservation
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It was a good experience.
Michaela H.
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Overall Experience
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Terrible customer service. Reached out to management and never heard back. Would never return.
TONYA B.
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Overall Experience
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Some staff was rude
geoffrey r.
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Overall Experience
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The people at U-Haul were polite courteous and very helpful I had a very pleasant experience there and would recommend it to any of my friends hope to do business in the future with you thank you
Sara L.
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Overall Experience
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The pod wasn’t ready the first time the movers got there so we had to reschedule and even then it wasn’t ready. I tried calling and was waiting for so long on the phone. It’s very upsetting ...
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