Customer Reviews for U-Haul Moving & Storage of East Providence

4,857 reviews

740 N Broadway   East Providence, RI 02914
(Under Overpass-N Side, across from Devaney tire)

(401) 434-8470

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(401) 434-8470

740 N Broadway
East Providence, RI 02914
(Under Overpass-N Side, across from Devaney tire)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Corey Riggs 
Rating:
5.0

NOTHIN YOUR EMPLOYEES WERE A PLEASURE TO WORK WITH VERY FRIENDLY AND HELPFUL

sandra williams 
Rating:
5.0

Customer did not leave a comment.

Luis Matos 
Rating:
5.0

Customer did not leave a comment.

DANIEL HAYMAN 
Rating:
5.0

Customer did not leave a comment.

Diana Denoia 
Rating:
5.0

Customer did not leave a comment.

Timothy Tehan 
Rating:
5.0

Customer did not leave a comment.

Elaine Mccutcheon 
Rating:
5.0

I thought everything went smoothly

Christopher Brosco 
Rating:
5.0

Customer did not leave a comment.

David Martins 
Rating:
5.0

Very friendly

Rosa Dalomba 
Rating:
5.0

You were the best! The technician was able to install the hitch on an older vehicle regardless of the bolt hole condition (rusting to be expected). Nothing needs to be improved.

Justin Hedlund 
Rating:
5.0

Customer did not leave a comment.

Ronny Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Christina Greene 
Rating:
5.0

Everything was perfect

Bismark Guzman 
Rating:
5.0

very nice in person experience staff was wonderful

michael popolillo 
Rating:
5.0

Customer did not leave a comment.

Corey Dasilva 
Rating:
5.0

Customer did not leave a comment.

Sherrin Lietar 
Rating:
5.0

NOTHING IT WAS GREAT AND SO WAS YOUR EMPLOYEE

sandra williams 
Rating:
5.0

Customer did not leave a comment.

Douglas Metz 
Rating:
5.0

Excelente

Walkis Melo 
Rating:
1.0

Customer did not leave a comment.

KRISTINA ADAMS  |  Overall Experience 
Rating:
5.0

The gentleman who installed the hitch was professional and very friendly.

Franz Werner 
Rating:
4.0

Customer did not leave a comment.

Sallie Spears 
Rating:
4.0

Customer did not leave a comment.

Juana Horton 
Rating:
3.0

Customer did not leave a comment.

ASHLEE STEVENS 
Rating:
5.0

Customer did not leave a comment.

Barbara Rosario 
Rating:
5.0

Customer did not leave a comment.

Phaedra Tsonos 
Rating:
5.0

Customer did not leave a comment.

Marcus Sr Elderkin 
Rating:
5.0

I politely questioned the mileage on the invoice it was responsibly researched and I was credited the disputed amount. It was handled professionally and it was appreciated as a loyal and frequent customer.

Robert Robertson 
Rating:
5.0

Customer did not leave a comment.

DAVIDBRUCE JR WETZEL 
Rating:
5.0

Customer did not leave a comment.

PAUL MCKIBERGAN 
Rating:
5.0

Excellent service with a quick turn around time

Albert Iannucci 
Rating:
3.0

Customer did not leave a comment.

William Rebello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EILEEN STALTARE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Douglas Smith 
Rating:
5.0

James was professional, personable, and knowledgeable, making working with him a quite enjoyable experience. Our storage space is clean and the right size, with the only downside being its second floor location, but that could not be helped. I also like the card check-in/check-out set-up.

IVOR HANSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe Cunha 
Rating:
4.0

Customer did not leave a comment.

Sulei Kamarah 
Rating:
5.0

Every time I've been to the East Providence Uhaul store, it's always a good experience. Personable people.

Kenneth Boostrom 
Rating:
1.0

No one showed up to original location so had to go to a different one (got a credit for that which was appreciated). But then truck that I was given had sheets of ice from snow that happened last week that I didn’t realize. These were coming off on highway so got pulled over by the police.

Michela Black 
Rating:
5.0

Customer did not leave a comment.

LESLIES MIGNAULT 
Rating:
5.0

Nothing. Tammy was great at pick up and drop off. Love this location.

Lori Alba 
Rating:
5.0

The online/app check-in process is bad. I was charged extra for fuel even though I returned the vehicle with the exact amount of fuel that was in the tank when I picked up the vehicle. I would neither recommend nor use the app again.

Brian Klambt 
Rating:
5.0

Customer did not leave a comment.

john littlefied 
Rating:
5.0

Great customer service. In and out with a hitch and wiring in about 1 1/2 hours.

Thomas robert 
Rating:
5.0

Customer did not leave a comment.

DAVID ZIDE 
Rating:
5.0

Customer did not leave a comment.

Daniel Zalewski 
Rating:
5.0

keep up the good work

Hermano Silva 
Rating:
5.0

Customer did not leave a comment.

Catherine Bledsoe 
Rating:
3.0

The safety pin was missing and the customer said it is not needed. I used different trailers through my 20 year military career and safety is my number one priority. The Pintle is missing a safety pin and the customer representative is not concern is unsatisfied. So I had to improvise a safety pin. She neglected me. If they tow dolly came loose; she probably blame on me.

Sophearak Huy 
Rating:
5.0

This was a great experience. The equipment is brand new, impeccable and very cost efficient. Not to mention great in gas. Thank you, keep up the great work.

Joseph Mendes 
Rating:
5.0

Customer did not leave a comment.

DAVID WHITNEY 
Rating:
5.0

Nothing I can think of.

Richard Spano 
Rating:
5.0

Very fast and professional !! Delightful experience. Would recommend highly.

tom SARUBBI 
Rating:
5.0

Customer did not leave a comment.

Scott Linza 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Pine 
Rating:
4.0

Overall the experience was very good. My only complaint would be having to climb stairs to get to our particular storage space. That is/was not ideal. For that reason I can't give my overall experience five stars.

Kerry O'Neill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Patterson 
Rating:
1.0

Customer did not leave a comment.

Christianne Ryan 
Rating:
5.0

Customer did not leave a comment.

Vadim Mirzamov 
Rating:
5.0

Great experience from start to finish

Margaret Oneil  |  Overall Experience 
Rating:
5.0

What a wonderful experience. The employees were professional and friendly

Matthew Martin 
Rating:
5.0

Customer did not leave a comment.

Antone Cabral 
Rating:
5.0

Tammy was wonderful.. she’s strong she literal moved the trailer without help.. I would come back to see her.. thanks Tammy

Bobbie debrito 
Rating:
2.0

The computer system at the East Providence RI location does not work. The employees manually enter info and duplicate everything that I do in advance on the app. It slows the process down to an unacceptable speed and makes the checkout process that should be fast painfully slow. Fix the system.

Benjamin Masse 
Rating:
5.0

Customer did not leave a comment.

Abigail Gosselin 
Rating:
4.0

Customer did not leave a comment.

Peter Brown 
Rating:
5.0

Customer did not leave a comment.

Randall Burnitt 
Rating:
5.0

Great employees and great service

Manuel Sousa 
Rating:
5.0

Customer did not leave a comment.

Nelson Matos 
Rating:
5.0

Not much.

Paul Roe 
Rating:
5.0

Customer did not leave a comment.

Damien Robinson 
Rating:
3.0

The truck smelled like urine. There were remnant of what looked like vomit near the ignition as well as on the drivers seat. It was repulsive. I alerted the employee when returning the truck and she agreed that it smelled like something died in there. An opportunity it’s to provide excellent customer service was missed. A manager should’ve come out to talk to me and offer an apology and refund.

ANDREA HORTA 
Rating:
5.0

Customer did not leave a comment.

Cassandra Mccoart  |  Overall Experience 
Rating:
4.0

Could use more help behind the counter

Joseph Arnold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Magee 
Rating:
5.0

Customer did not leave a comment.

Roger Boulet 
Rating:
5.0

Very clean and spacious,

troy phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ida Wright 
Rating:
5.0

Customer did not leave a comment.

Linda Flynn  |  Overall Experience 
Rating:
1.0

The initial pick up went smooth but the return of the vehicle was awful. I arrived early to return the rental and had to wait 15 minutes for an employee to greet me. To top it off, I was not the only customer waiting for this employee to appear from where ever he was. This type of business is ridiculous and you all should be ashamed of this location. In addition to the facility being dirty and unwelcoming to potential customers. I will never to business with this location ever again, a complete waste of my time.

Michael Jones 
Rating:
5.0

Great Hitch, great price took to long for installation while i wait for. Thanks Joe B

JOSEPH BOTELHO 
Rating:
4.0

James was very friendly and knowledgeable. Helped myself and my mom.

ashley Moore 
Rating:
5.0

Customer did not leave a comment.

Douglas Metz 
Rating:
5.0

Customer did not leave a comment.

Douglas Evans 
Rating:
5.0

When i got to the vehicle and loaded it up i found the ratcheting straps to be completely frozen almost impossible to use and secure vehicle on to trailer was very disappointed in the lack of maintenance performed on the trailer very unsafe but made it work

Aaron Ramirez 
Rating:
3.0

Agent was okay. 10ft Box Truck had repaired damage. Driver's side door did not close properly, had to slam it. Everything else with vehicle was suitable. Location was good. Satisfied with the after hours online return process although it was a bit lenghty with the photos, was unsure what was asked for "Drivers Side Tools (or whatever the terminology that was used). Will consider this location again if needed.

Douglas Pounder 
Rating:
5.0

Customer did not leave a comment.

Norbert Morrison 
Rating:
5.0

I think you’re doing a great job!

Joseph Mendes 
Rating:
5.0

Customer did not leave a comment.

Robert Watts 
Rating:
4.0

I walked in with no reservations and got a truck in 10 minutes. It was pretty easy and quick.

Lloyd Slonim 
Rating:
5.0

Customer did not leave a comment.

ALPHA FERMIN 
Rating:
5.0

The service person and the cashier, both were extremely helpful.

Somdatta Goswami 
Rating:
5.0

Great customer service. Everyone there knows be by my first name and are always helpful.

SCOTT MARCIL 
Rating:
5.0

Awesome! Perfect!

BETH MARTIN FERRUCHE 
Rating:
1.0

Fix the straps to strap the car, it’s cut.

Wally Hassan 
Rating:
5.0

Customer did not leave a comment.

PAUL MCKIBERGAN 
Rating:
5.0

Customer did not leave a comment.

Joanne Pacheco 
Rating:
3.0

Customer did not leave a comment.

Juana Horton  |  Overall Experience 
Rating:
5.0

Manager and the employees went out of their way to help with the entire process. Very flexible location, easy to access. Would recommend. Thanks!

Thomas Doyle 
Rating:
5.0

Customer did not leave a comment.

Amy Bullock 
Rating:
4.0

Customer did not leave a comment.

Helen Anthony 
Rating:
5.0

Customer did not leave a comment.

David Small 
Rating:
5.0

The manager took great care of us. Highly recommend this location

Bridget Kahele 
Rating:
5.0

Customer did not leave a comment.

William Magee 
Rating:
5.0

Customer did not leave a comment.

derek panell 
Rating:
5.0

Customer did not leave a comment.

Allison Giordano 
Rating:
5.0

Did an outstanding job.

anthony Reyes 
Rating:
4.0

Customer did not leave a comment.

carmen reid 
Rating:
5.0

Truck smelled like smoke

Michele Fontaine 
Rating:
5.0

The Technician was knowledgeable and helpful and did a extremely professional and clean looking institution.

Manuel Wilner 
Rating:
5.0

Customer did not leave a comment.

Susan Drisko  |  Overall Experience 
Rating:
5.0

Best storage service I’ve had over many years. Cleaned it out yesterday after several years of use. Was sad to see it go!!

Jeffrey St.Sauveur  |  Overall Experience 
Rating:
2.0

No prorated and limited access to the storage in this evening. 6 am to 9 pm access is best due to many of us work 8 to 5.

Debbie Pietsch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Tanguay  |  Online Move In 
Rating:
2.0

Prorated is important because of people like me having financial hardships needs every cents if not used. I’m disappointed that I couldn’t use prorated money after using only few days out of 30 days. Access to storage sucks. Closing at 7 pm after all we get off at 5 pm from work. This is a no brainer!!!! Make it 9 or 10 pm make more sense than 7 pm.

Debbie Pietsch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Tanguay  |  Online Move In 
Rating:
5.0

Landed here on a one way trip from down south and James & Arez was cool, helpful and resourceful. No complaints

Shaun Chaplin  |  Overall Experience 
Rating:
5.0

I have had my storage units for quite some time at this uhaul facility. I have known some of the staff for a long time. They are knowledgeable and kind. This uhaul bathroom is very clean.

LAVEATTER RANKIN  |  First Impressions 
Rating:
3.0

It would have been more convenient to be able to pick the location of the storage unit on a map of the building. There is a musty smell inside. Please check for mold. One of the fans seems to be loose and makes a lot of noise. Last time I was there I didn't hear it, so maybe it was already fixed. A bathroom would be an amazing addition.

Natalia Soto-Crespo  |  Overall Experience 
Rating:
5.0

James 💯

Shaun Chaplin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barabra richards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN SALINAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH BAXTER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alex Nieves  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SHEILA DECHAMPS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelyna Rios  |  First Impressions 
Rating:
5.0

The young man working on Saturday March 25th, 2023 was a great help, he was nice and very respectful

Dawn Oneill  |  Online Move In 
Rating:
5.0

Very helpful and knowledgeable

Juana Horton  |  First Impressions 
Rating:
5.0

I really like the workers at East Providence

Wanda Turchetta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jahnelle lee lewis  |  Overall Experience 
Rating:
4.0

A light in the storage would be great.

Ayrton Lopes Roberto  |  First Impressions 
Rating:
4.0

Entrance to unit to small for all furniture

Brian Foley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terrance Wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenneth Hart  |  Overall Experience 
Rating:
5.0

Really nice people. And, a great facility!! Will use again.

warren francis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kathryn Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Darling  |  Overall Experience 
Rating:
5.0

Good costumer service

Omar Disla  |  Overall Experience 
Rating:
1.0

The facility had promised to store my keys in it safe, as a document it in an email. The reason for this was that I was not present when my things were stored. Rather, movers moved my things into storage because I was out of town. The facility lost my keys, and I had to pay $100 for a locksmith to come while my movers waited to open the lock.

Luba Shur  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsey brickle  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

marsha ferrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Lachance  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tammy plamondon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calieb Burck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGIA THIBEAULT   |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tina pincince  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Linda Goncalves  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEFANIE TAYLOR  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marissa Lussier  |  Overall Experience 
Rating:
5.0

Staff is super helpful and friendly.

Calieb Burck  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Judith Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Buttrill  |  Overall Experience 
Rating:
5.0

Great customer service the most stress free part of my move experience

Ashley Conn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORGE RUA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TEONDRA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn Davis  |  First Impressions 
Rating:
2.0

I had spoken to someone twice that I could not afford to pay for the unit any longer and my information was ignored and now over one year after clearing out my unit and not paying. I am still receiving a bill for thousands of dollars and continuously harassed by one of the managers after I explained my situation. If I have a financial hardship and can't pay. How do you think that is suddenly going to change. And after I had already emptied out the unit and left my keys with your associates. They screwed up and I get blamed for it. It's bad enough that when you come into the office you can't get anyone to acknowledge your presence, nevermind help you. Your business is good but individual people are so incompetent and customers should not have to suffer for their lack of professionalism. Please do better.

MICHAEL CARDILLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monique gonzalez  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to assist ! Thanks !

STEVEN LEBLANC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Buttrill  |  First Impressions 
Rating:
5.0

Everything was perfect!

KIMBERLY bell  |  Overall Experience 
Rating:
5.0

Nice storage facility

Jordan Mosby  |  Overall Experience 
Rating:
5.0

Very accommodating !

STEVEN LEBLANC  |  First Impressions 
Rating:
3.0

Mold issue

Craig Macpherson  |  Overall Experience 
Rating:
5.0

I was very surprised I could get one in the time I needed and the size I wanted!!!

KIMBERLY bell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jorge alonso  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Dimonte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abigail Contello  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ellen Mukai  |  Overall Experience 
Rating:
5.0

Great Licatuon

lauren kelley  |  Overall Experience 
Rating:
1.0

So. First I go there and it takes over 15 minutes to get a checked in (there’s only one guy ahead of me). That’s not that big of deal, and then everything went down hill from there. I was expecting a bigger storage unit and I expressed that as I saw what I received. Didn’t really try ans help me find a bigger one. And THEN the doors wouldn’t open. The WHOLE time I was unloading my Uhaul full of stuff. The employee never came back to check on me and was like “idk I guess they’re broken”?? Like what?? How unsafe also it took so long to take all my stuff out since I had to wedge the emergency door open! Super unsafe and I highly do NOT recommend

Jasmine Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher Mastrangelo  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JUDITH SERRANO  |  Overall Experience 
Rating:
5.0

I said the facility was well lit but, the storage it self is very poorly lite. Hard to see in storage area itself.

sandra provost  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel DePatie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda komorowski  |  Overall Experience 
Rating:
5.0

Consistently great service. Thank yoU!

SARAH BALDWIN  |  Overall Experience 
Rating:
4.0

I want to give a huge shout out to Moragn Amador at this location. She was spectacular when assisting us with the move in and day prior to moving out. Very attentive to my needs and did not suffocate me with loads of products/services that would’ve costs lots of money. I had a bit of a weird experience with the issue in using the dumpsters at the property. I used the night I moved out and was charged $40 for it. At no point did someone from the company state that the dumpsters were off limits to renters. Mind you, someone came up to us at the trash and even wished us a good night. If that was the case, why weren’t we addressed then? We would’ve immediately went elsewhere had we known prior to emptying out the unit and throwing them there, we would’ve went elsewhere.

Martha Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earl Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOYCE LAMARRE  |  Overall Experience 
Rating:
4.0

Just exactly what you expect: good!

Elizabeth Nielsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MACIEL COUTO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Donoian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe amalfitano  |  Overall Experience 
Rating:
1.0

Terrible customer service. Not helpful. Didn’t tell you that you don’t have 24 hours access or that their access isn’t working at this time. Looking for storage elsewhere

samantha travassos  |  First Impressions 
Rating:
2.0

Go to h3!!

Felicia Jarman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Souza  |  Overall Experience 
Rating:
5.0

By far, the absolute cleanest and secure of anyplace I’ve ever seen. The people behind the desk where always awesome and helpful especially Ray.

MONICA SHINN  |  Overall Experience 
Rating:
4.0

Disappointed how long it took for my move out request to get processed especially because I got charged late fees and got sent an email saying I was late on my payment despite moving out and sending out request before rent date.

Isabella Steidley  |  Overall Experience 
Rating:
5.0

Great facility- clean and easily accessible

Elizabeth Henry  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

paul bourassa  |  First Impressions 
Rating:
5.0

Very nice helpful staff (met at least 5 members all great), clean new storage unit, contents same condition as when we put them in after one year, no signs of pests, would recommend. We had a small unit in same building as office.

Kathlene Mccoy  |  Overall Experience 
Rating:
3.0

There was an issue with the electronic entrance to my unit for the first 2 months of our experience, which meant I could not access the unit after 7pm, which did not adhere to the posted schedule I had signed up for. I brought it to the attention of management and they said they were working on fixing it & apologized for the inconvenience. But upon asking for some sort of bill reduction, I was told they’d have to ask the facility head. Ivory ever got back to me & I was given the runaround a few times. That’s not right. Not giving me access at times outside my personal work hours really resulted in a terrible experience. Additionally, I showed up 10 minutes before the office closed one night & asked the staff member in duty if he could help me get into my unit as my card wasn’t working. He said he couldn’t because he was closing up. Again, awful customer service & completely inappropriate foe the staff member to value their closing over a customers needs while they were still open. While the door issue was eventually fixed, it was too little too late. We’ve since moved to another facility in the area & are having a much better experience. Unfortunately, I don’t see myself ever using UHaul again.

Michael Lunardelli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen Abbenante  |  Overall Experience 
Rating:
2.0

The staff at the East Providence, RI location are excellent, providing excellent customer service. Dawn went above and beyond to help me when I arrived it was noted that the call and reservation center did not send my storage rental information to them so they could get my ubox out of storage so I could have it transferred to a storage unit. They also gave me wrong information about what a split level unit is; luckily once again Dawn at the site location saved me from climbing stairs to get to a unit. Very unprofessional of UHAUL Call Center! If not for Dawn who went out of her way to get my ubox out from being buried among other uboxes, I would have been out $200 for the movers I had arranged. Thank you Dawn!!! As for the UHAUL Call & Reservation Center HORRIBLE SERVICE!!! The storage facility at East Providence is clean but two things I didn't like: 1. street level storage units have very low ceilings, smell damp and there is no lights so the units are dark. 2. there is no elevator for above street level storage or split levels which is ridiculous!! don't know about lighting because I didn't look at those units.

janet testoni  |  Overall Experience 
Rating:
5.0

very cordial and helpful.

Joseph Conway  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Williams  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Patricia Naughton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL FURTADO  |  Overall Experience 
Rating:
5.0

The lights in the second floor of the sstorage area are motion activated but do not seem to come on when needed.

Courtney McCracken  |  Overall Experience 
Rating:
5.0

Our agent was extremely friendly and helpful

James Sheehan  |  First Impressions 
Rating:
1.0

Second floor with no elevator! Are you people out of your minds. Never again. Never again.

bradford rickerby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney McCracken  |  First Impressions 
Rating:
3.0

The lights in our hallway where our storage were off. Was told to walk all the way down for them to turn on. Didn’t happen and had to pack most of it in the dark. Every other hallway had lights but ours. Rang the assistance buzzer multiple times and no kne answered or came.

Anthony Belfiore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaisey Caputo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary Brayton  |  First Impressions 
Rating:
5.0

great people working at a tough time

michael Kushner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Agren  |  First Impressions 
Rating:
5.0

Very easy to use and safe. Even though I was moving during the coronavirus outbreak the employees at this location helped me with my move by answering questions and giving information whenever possible, making my move and storage even easier. Thank you!

Whitney Paroline  |  Overall Experience 
Rating:
5.0

Ray and Jordan where the best at customer service. They where the best give them a raise!!!!

dylan garcia  |  First Impressions 
Rating:
5.0

The guy at the counter was great. Thanks

bob thimmes  |  First Impressions 
Rating:
5.0

Great service thanks rosa ceballos.

oclide lopez  |  Overall Experience 
Rating:
5.0

Service was good

oclide lopez  |  First Impressions 
Rating:
5.0

Thank you for a great experience.

SAVANNA GOUVEIA  |  Overall Experience 
Rating:
5.0

All went well. Thanks for your help.

MURAT AYDOGDU  |  Overall Experience 
Rating:
5.0

They were great!

lauren kelley  |  Overall Experience 
Rating:
5.0

Good

gissette flores  |  Overall Experience 
Rating:
5.0

thats great

Jeffrey Hernandez  |  Overall Experience 
Rating:
5.0

I was in and out of my storage for 4 months. I find the staff very friendly and helpful. It was always clean and I had no problems. billing and payment was easy with the on line app.

Leslie Brissette  |  Overall Experience 
Rating:
4.0

Friendly staff and clean facilities. Use of storage facility was easy.

gissette flores  |  First Impressions 
Rating:
1.0

Very disappointed when I opened my storage liocker to find my items covered in mold. The queen mattress and box spring, a few tables, chair pads and linens are permanently damaged.

Lynn Woodford  |  Overall Experience 
Rating:
5.0

xxx

LOUIS ANDREWS  |  Overall Experience 
Rating:
1.0

the card reader did not work for over a year. I informed the staff a number of times. and nothing was done.i had to keep swiping over and over and it worked a few times only.

PAUL DUPONT  |  Overall Experience 
Rating:
4.0

I was told that automatic billing was set up at the time of rental start and when it came time for the second months rent we found out that it wasn't set up correctly and we had to pay a late charge

Barry Goldman  |  Overall Experience 
Rating:
1.0

Vehicle was fine, but storage was disaster. 401-286-3267 cell. got there after hours. lock on unit. manager did come to unlock but was wrong size unit. now i have to pay for bigger unit than i want.

Daniel Hochberger  |  First Impressions 
Rating:
5.0

I enjoy the staff members! Very accommodating !

LEONA SMITH  |  Overall Experience 
Rating:
5.0

I was quite pleased at how U Haul dealt with my request. My cousin had cleaned out the unit, received help and greatly appreciated the staff.

PAULA NOLIN  |  Overall Experience 
Rating:
5.0

Our storage unit was indoors on a second floor. It was well-maintained, clean and never felt like our belongings were in jeopardy of damage or getting stolen. Very nice facility.

Bridget Adams  |  Overall Experience 
Rating:
4.0

Fine

Dorin Smith  |  Overall Experience 
Rating:
5.0

The storage rooms have no lights. But other than that great service.

Carina Castro De La cruz  |  Overall Experience 
Rating:
5.0

I want to note that my rating is based only on the level of customer service I received throughout all of my interactions when being helped by Alex & Derek. I was a little disappointed in the unit.

MICHAEL CARDILLO  |  First Impressions 
Rating:
3.0

The price went up way too fast... from 49.95- 74.95 in less then a year! I had to pull out!

margaret SCHLAGETER  |  Overall Experience 
Rating:
4.0

No comment.

dennis torres  |  Overall Experience 
Rating:
5.0

The staff are very helpful and explains everything step by step to make sure the client understand the process im very happy i choose u haul.

Carina Castro De La cruz  |  First Impressions 
Rating:
4.0

Excellent customer service, very friendly and helpful.

Melissa Perry  |  Overall Experience 
Rating:
5.0

Only wish it had an elevator or ramp..otherwise 👍

Ken Thompson  |  Overall Experience 
Rating:
3.0

I was surprised by the size of the unit. The website states it can fit three bedrooms. I believe this is true if you have small furniture. I had to purchase two units to fit a two room apartment.

maurice lewis  |  Reservation 
Rating:
5.0

Overall a good experience. If I ever needed a storage container I would come here again.

Joshua Mellor  |  Overall Experience 
Rating:
3.0

I noticed mold on items that were in the storage space. The items were in there for less than two months. Otherwise, everything was great.

Derek Ring  |  Overall Experience 
Rating:
5.0

It is annoying to be forced to buy a special UHaul lock, but otherwise, can't complain, it's exactly what I needed.

Nick Anthony  |  Overall Experience 
Rating:
5.0

Great

elmer taylor  |  Reservation 
Rating:
1.0

Worst run company I have ever done business with.

Marlana Gallagher  |  Overall Experience 
Rating:
1.0

I made a reservation months in advance. When I got to there,the size I had reserved was not available. The attendant said there was nothing he could do & he had to charge me for the larger one.

Eugene Varnado  |  Overall Experience 
Rating:
5.0

Thanks Rey and Sam for great customer service during my rental move-in and move-out.

stuart brooks  |  Overall Experience 
Rating:
4.0

.

KRIS STANLEY  |  Overall Experience 
Rating:
5.0

We will be using your facility again

Allan Emas  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff. I will definitely use again. Thanks for the great service!

john lamacchia  |  Overall Experience 
Rating:
1.0

I arrived 1 hour after they opened, unit wasn't ready. Wouldn't let me do paper work to set it up, told me to just come back "later." Wasted my time. I canceled my reservation and used someone else.

Jessica Brookman  |  Reservation 
Rating:
5.0

thank you

Denise west  |  Overall Experience 
Rating:
5.0

Great guy at the front desk. Super helpful and so nice. Storarage spot is perfect

Jeffrey St.Sauveur  |  Reservation 
Rating:
4.0

It was a good experience.

marlana gallagher  |  Reservation 
Rating:
1.0

Terrible customer service. Reached out to management and never heard back. Would never return.

Michaela Hadley  |  Overall Experience 
Rating:
2.0

Some staff was rude

TONYA BACCOUCHE  |  Overall Experience 
Rating:
4.0

The people at U-Haul were polite courteous and very helpful I had a very pleasant experience there and would recommend it to any of my friends hope to do business in the future with you thank you

geoffrey romano  |  Overall Experience 
Rating:
2.0

The pod wasn’t ready the first time the movers got there so we had to reschedule and even then it wasn’t ready. I tried calling and was waiting for so long on the phone. It’s very upsetting ...

Sara Lago  |  Overall Experience 
No reviews have been submitted for this location.

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