Customer Reviews for U-Haul Moving & Storage of East Plano

6923 comentarios

1100 Los Rios   Plano, TX 75074
(We are on the South East corner of Los Rios Blvd and 14th St)

(972) 578-0698

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(972) 578-0698

1100 Los Rios
Plano, TX 75074
(We are on the South East corner of Los Rios Blvd and 14th St)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The gentleman who checked me in for my reservation was articulate and friendly. A+++ customer service skills! . Great start of a move and day. I'd hang on to this guy UHaul. Regards, Jeff

JEFFREY W. 
Clasificación:
5.0

Great drop off location.

WILLIAM F. 
Clasificación:
5.0

Terrific help from manager in store - helped get us great rates for storage as well.

Logan B.  |  First Impressions 
Clasificación:
4.0

The registration email was very long and wordy. It would be much better if it clearly states that the customer should meet the customer service desk at the storage location and all the information is provided there.

Kunal Dadasaheb S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff C.  |  Overall Experience 
Clasificación:
5.0

👍🏻

DAVID M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
3.0

Make sure wipers are working. Also when a truck comes it it should be washed truck was absolutely filthy and with only 1/4 of tank when I returned the truck I gave it back with a little over half a tank

GRACIELA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY WAYNE C. 
Clasificación:
5.0

Natalie, the ladies and gentleman were awesome.

George S. 
Clasificación:
3.0

Truck was not available at location I requested; reservation made for a site further away; was going to return vehicle Monday evening to get it under cover, but it would have cost me $20. Had to return truck to protect it from severe weather and did not get the use I needed the next morning.

SUSAN T. 
Clasificación:
5.0

The guy that helped checking us out was super helpful and a cool dude. Awesome job!

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raman B. 
Clasificación:
1.0

Management is horrible, I spent over an hour on the phone on hold waiting to give them money for my toll. Nita, or whatever the managers name is, insisted that I had to call NTTA, called NTTA, they told me there was no way of knowing if I was driving the vehicle or not. Finally went online and got the bill paid with UHAUL, but the Los Rios location is horrible, won't go there again, and I will make sure to let everyone I know to NOT give them business.

Gina S. 
Clasificación:
5.0

Easy pickup location

BRUCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENOIT P. 
Clasificación:
5.0

Anita and the crew at Los Rios are awesome

TIMMY B. 
Clasificación:
4.0

Trailer leaked clothing and furniture all wet.

JEFFERY UITTO S. 
Clasificación:
5.0

1012 unit was clean. Unit door has outside scratches and damages around door and door guide rails rubber cushion comes off of metal rails as door is opened and closed. This is a minor issue of just having to raise the door and pressed the rubber cushion back onto the railing after opening and closing the door.

George S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc L.  |  First Impressions 
Clasificación:
5.0

The self check out had me waiting for 36 mins on the phone as'it did not recognize any of my information

RAMONA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gerald V. 
Clasificación:
5.0

Great customer service thank you

TIMMY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

YVONNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
2.0

Neither Card nor Code worked. Twice on the first day.

Daniel P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy G. 
Clasificación:
5.0

More morning staff it's busy. The team there did really good.

PHILICIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIO ERNESTO M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JENNY M. 
Clasificación:
4.0

The trailer did not pull well it fish tail when speed got above 60 mph

RICHARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda A. 
Clasificación:
3.0

Did not receive the appliance dolly but was charged for it. By the time I noticed, I was at my location I needed the truck. If I had known I had to ask for it in person as well as online I wouldn't have bothered.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY MITCHELL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY G. 
Clasificación:
5.0

Great staff and the manager

Pandra C.  |  Overall Experience 
Clasificación:
5.0

Service was speedy and efficient! No changes needed here

Theodore K. 
Clasificación:
5.0

Anita, the General Manager, was awesome to work with! She answered all our questions and made us feel at ease with the truck rental. When we returned the truck, Anita was there again to answer our questions and put us at ease. We will definitely be back!!

Jeff B. 
Clasificación:
4.0

El cliente no dejó un comentario.

carl b.  |  Overall Experience 
Clasificación:
5.0

N/C

Rodney M. 
Clasificación:
1.0

I ordered a 4x7 trailer. It was only 39 inches inside measurement. I needed 42.5 for my ATV. I drove 65 miles to find out it would not fit. 65 miles back and asked for a refund. I was told no....I should have pulled up how U-Haul measure their trailers. With-in the next 24 hours I will blow up social media. For 16 bucks!!! REALLY.

RODNEY L. 
Clasificación:
5.0

Great location. Staff was friendly and helpful all the way. Equipment was clean.

Luis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD R. 
Clasificación:
1.0

Where to begin..... first thing is I was reserved the 6x12 trailer. And was told at time of pickup that the one they had at the store was reserved for someone picking up 5 hours after me. I barely got my stuff to fit. Than returned the unit on Sunday night to wake up to an additional 20 dollar charge on my account without authorization. And had to take time out of my day to go complain about it and get them to refund it. I will never rent from uhaul again ever. And I had been using yall for over 20 years. About to go write a Google review as well.

WARREN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jenny N. 
Clasificación:
5.0

I had reserved a furniture dolly to rent along with a truck, but when I arrived to pick up my rental, the agent informed me that there was a shortage of those dollies and none were available. She apologized and informed me that she had one left to sell which she offered at a discount. I elected to take her up on her offer as I really needed a dolly. It would have been better if corporate had made more available for rental. Other than that, everything was excellent.

DAVID S. 
Clasificación:
5.0

The staff were friendly and helpful!

Gary D.  |  Overall Experience 
Clasificación:
5.0

Great experience! Staff was friendly and helpful!

ANGELA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Keryl Y. 
Clasificación:
5.0

Great place. Had plenty of trucks. Very professional and courteous.

ZACHARY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
3.0

They forgot to mention when towing the vehicle the drive shaft should be removed. Nuetral will not work on rear wheel drive. Now I have have a complete transmission rebuilt. No one say or gave any warning.

MARK ANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL D. 
Clasificación:
5.0

Very helpful and friendly staff. They go over and above.

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice L. 
Clasificación:
1.0

It's a lot of fraudulent activity that happens there, especially insurance fraud!

KYRAN L. 
Clasificación:
5.0

N/C

RONAL M. 
Clasificación:
4.0

We had hitch put on our car before our trip. Gentleman was so nice and helpful. We chose to return our trailer at this location because of how nice they had been. When we got here computers were down so they couldn't log in our return. But we were reassured that all would be ok. No problems.... would recommend this place .

SHELLEY M. 
Clasificación:
5.0

In spite of a system-wide blackout, the clerk at this location went above and beyond their call of duty by doing the transaction manually both for the rental and the return. Plus, this location has real, actual people that want to help, unlike the place where I had made a reservation and only used the mobile interface for pick up and drop off.

Luis R. 
Clasificación:
5.0

Your online system allowed me to book a larger trailer online. Whenever I arrived at the location designated, they said that they were over booked on that particular trailer and it was not available. Had to send me to another location to get a smaller trailer. Not a good situation.

TERRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shahrzad R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA O. 
Clasificación:
5.0

Very Good Service with a Caring Attitude and Dedication!!! Thank You !!!

Dwight M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Austin R. 
Clasificación:
4.0

The TIRES ARE BALD Very Dangerous The Trailer is SO SMALL it must have been a very Old Trailer BUT all worked out I helped a Nurse move her Furniture Thank You

STEVEN R. 
Clasificación:
5.0

Nada

Jorge D. 
Clasificación:
3.0

Drivers mirror just flops up against the window or away from rhe truck and will not stay adjusted in place. Very difficult to see and you have to push it out with your arm to check for traffic before changing lanes. Check engine light came on about 3 miles after I left Uhaul and never went off.

DEAN K. 
Clasificación:
5.0

Inside of windshield was filthy like something was sprayed on it. Driver window was very difficult to raise and lower.

JOSEPH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Forrest R. 
Clasificación:
1.0

The trailer that the lady attached to our truck came undone and scratched the truck. Bent license plates on the back side of the truck. The guy helping us inside was helpful and courteous. The lady that attached the trailer needs retraining. When the trailer came undone it almost hit a oncoming car. I'm so upset because of the dang incident. I will never go back to this location again. Probably never do business at all!!!

RUBEN C. 
Clasificación:
5.0

BRAVO!

DANIEL G. 
Clasificación:
5.0

Anita is great at what she does Fast and knows how to handle customers

TIMMY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

The worker there was beautiful she needs a raise

guillermo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY W. 
Clasificación:
3.0

I reserve my storage unit online however when I made it to the facility they did not have that reservation I had to do it all over again within the facility

Pandra C.  |  First Impressions 
Clasificación:
5.0

Quick service, very friendly

LEOPOLDO L. 
Clasificación:
3.0

I rented a trailer and needed to rent a truck to pull it as well. However, when I called I was told that they were out of trucks - but the vans could pull trailers. So, I booked a van and a trailer. However, when I arrived to pick up the equipment - I was told that the vans at this location do not have hitches, and I would have to rent a 10 ft truck, instead. They did offer to give me the same rate as the van, so I didn't make a big deal of it. I rented the truck, and the first trailer they gave me had a right taillight that was not functioning. They brought a replacement trailer, but it was not installed properly by the associate and came off of the hitch WHILE DRIVING in traffic. Luckily the trailer's safety chains prevented it from disconnecting from the truck. I was able to pull over & connect the hitch properly. I rent from different U-Haul locations quite a bit, and this was by far the worse experience I have had at any location.

Alastair H. 
Clasificación:
3.0

Store open at 9am on Sunday I try to return the rental truck at 8:30 am on this Sunday that the time showing on contract. But on one knew to tell the customer have to do. The lady told Me check out yourself at that door . When I enter there, then one guy take me get out there and told me leave the key on truck and go. No sign tell where the return truck should park. Employees not good training. Waste time and so confused.

PHI-VU N. 
Clasificación:
1.0

Train employees regarding how to treat and speak to customers. Employees should be respectful. Also I did an appointment online and still have to wait one hour just to be served. Employees have lack of attention and lack of customer service. I went two times and there was more than 9 employees and they were all together just guessing who was going to work with each customer. There were lazy and not diligents.

MAXIMILIANO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES O. 
Clasificación:
2.0

Several times we found the gate wide open and when reporting this, the office staff was quite aggravated with having to deal with a report of something they needed to fix. The dump station never had running water to enable clean out of RV tanks. Dump station was not designed for us as the lack of level made it useless.

Rene K.  |  Overall Experience 
Clasificación:
2.0

My total was $60 more than what they quoted me because they didn't offer me a gas truck and just gave me a propane truck to use. I was told that I didn't have to worry about filling up the truck when I picked it up. Then I was charged $60 extra because of that.

DWIGHT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON H. 
Clasificación:
5.0

The Guy who brought the Truck up front was the best.

MOULA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARTHUR T. 
Clasificación:
1.0

Horrible customer service.

JOEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis M.  |  First Impressions 
Clasificación:
5.0

Extremely easy process to rent my unit and the accessibility point is clean, spacious and well maintained.

Gilberto R.  |  Online Move In 
Clasificación:
2.0

Customer service was slow and they seemed a little unprepared. Overall wasn't a terrible experience but wasn't the best either.

Hayden J. 
Clasificación:
5.0

Very professional experience staff

WILLIAM J. 
Clasificación:
1.0

Staff was not organized and tried to over charge me for the uhaul due to them not updating their records from the previous customers uhaul rental.

Crystal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

J E B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

corey w.  |  Overall Experience 
Clasificación:
1.0

It was not the location, but the actual UHaul.com telephone representative who was the issue. Our tow vehicle was totaled over the weekend (trailer was stored at the time of the wreck), and we had no way to tow the trailer back to Plano. The fact that there was and is no way without the high cost attached to returning equipment to another location is ridiculous, and definitely not customer friendly. Now I know this and will share this with others so they know ahead of time that if there is an issue, they need to be aware of the penalties to return to another location than originally planned.

TERRI J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Satish M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ELVIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chauncey B.  |  Overall Experience 
Clasificación:
2.0

When trying to extend the rental I was met with attitude. While renting I witnessed name calling of the associate that was helping us.

Nicole M. 
Clasificación:
3.0

Furniture dollys were not available and was still charged for rental even when I was told it was to be removed.

JERRY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Royce F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark P.  |  Overall Experience 
Clasificación:
1.0

I was charged 8.90 Gallons of Fuel on a 17.6 miles that I drove. The lady at the counter wouldn't listen to me and said that sounds right. It's like I was burning 1 Gallon of fuel for less than 2 miles I was driving. Called in to customer services and the rep didn't have an answer and put me on hold and never came back. I waited for 20 minutes, then the call got routed to the general queue like as it sounds like the customer rep forward the call away from her. My number is +1 (214) 564-1163

IMAD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY Y. 
Clasificación:
1.0

El cliente no dejó un comentario.

GIBY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEAUTRY H. 
Clasificación:
5.0

Equipment was clean but had electrical problems known when given to me. Not enough staff.

Wilford W. 
Clasificación:
4.0

The truck had several leaks and we ended up with damaged boxes from the rain that leaked through the roof.

TAMMY S. 
Clasificación:
5.0

Customer service was knowledgeable and accommodating. Price was fair and the equipment was clean and in good condition.

ARTHUR A. 
Clasificación:
5.0

Los Rios team works hard and is helpful in setting up new uhaul vehicles and all needs. They are prompt and courteous and definately well run team.

James L.  |  Overall Experience 
Clasificación:
5.0

I rented two indoor units that were well maintained. Staff has always been friendly and helpful.

chie s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

phil k.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

dawn b.  |  Overall Experience 
Clasificación:
5.0

Their Good

PATRICK G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfred F.  |  First Impressions 
Clasificación:
5.0

Everyone was courteous and very helpful!

Marcelino R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Royce F.  |  First Impressions 
Clasificación:
5.0

very nice 👌

Chesley G.  |  First Impressions 
Clasificación:
5.0

VERY NICE STAFF NINA WAS VERY HELPFUL AND FRIENDLY AND TOOK CARE OF ME WHILE I WAS THERE

Otis N.  |  First Impressions 
Clasificación:
5.0

Have used this location for moving and for storage. Great experience.

Chris C.  |  Overall Experience 
Clasificación:
5.0

The staff was professional, friendly, and very helpful. I appreciated how patient they were too.

Danitza M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David S.  |  First Impressions 
Clasificación:
5.0

Anita was great to work with! So professional and made the process so smooth and easy!

Derral B.  |  Overall Experience 
Clasificación:
4.0

Elevators were down during one trip but all other times we had great experience. However that is reason preventing excellent rating

James L.  |  Overall Experience 
Clasificación:
5.0

Anita and her staff were excellent, accommodating and provided prompt, courteous service. Well done! Thank you!

J C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

danny g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

hannah m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

harriet t.  |  Overall Experience 
Clasificación:
5.0

UHaul team was exceptionally helpful. Thanks to the GM (Anita) and one of her team for rushing out in the rain to help protect my stuff.

Jesse D.  |  First Impressions 
Clasificación:
3.0

The access to the storage building was very confusing and too complicated in my opinion.

LORI P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL V.  |  Overall Experience 
Clasificación:
1.0

The staff is unmotivated unable to follow simple requests and has an attitude when shown their mistakes. I vow to tell everyone that will listen this facility is the worst until the staff is removed from the front office.

jordan W.  |  First Impressions 
Clasificación:
5.0

The girl who helped me was very nice! I don't remember her name but she had short brown hair and purple triangle earrings.

Alex T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MONTY F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

maurice l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Derral B.  |  First Impressions 
Clasificación:
5.0

Always accessible. I had the Storage for three years and I only remember one time when I was not able to access it. There was some thing wrong with the system but they had it fixed in 15 minutes. Overall excellent experience.

Allison S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zohaib M.  |  Overall Experience 
Clasificación:
2.0

The management of this facility is horrible. Communication is terrible and no one knows what is going on. I will not use again.

Clint C.  |  Overall Experience 
Clasificación:
5.0

Nicole and staff did an excellent job and accommodating on all fronts!

J C.  |  First Impressions 
Clasificación:
5.0

the representative who helped us out was excellent

KEVIN N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MONTY F.  |  First Impressions 
Clasificación:
2.0

When someone runs into a hard time U-haul is unforgiving it appears that they are hungry to sell your storage items. It a lesson learned for with high late fees and greed. I would never use again once I collect my property.

Larry T.  |  First Impressions 
Clasificación:
5.0

This is a top notch location! Love the staff, their professionalism, knowledge and willingness to assist their customers. I feel safe in their storage areas as it is well lit and there are many safety features (good lighting/alarms).

Evelynn R.  |  Overall Experience 
Clasificación:
5.0

The individual who helped me was absolutely outstanding!!! Greatly appreciate it.

Kenneth S.  |  First Impressions 
Clasificación:
5.0

Nicole and her staff have been stellar. They know their business and actually seem to care about making people happy. I hope never to need storage again, but if I do, I would hope to find another place that is run as well as this one.

DAVID M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Darrel B.  |  First Impressions 
Clasificación:
5.0

Staff is very well trained, and they all have a service focus. Facility is spotless, Prices are good. Equipment has been sound. What more can you ask of such a place?

DAVID M.  |  First Impressions 
Clasificación:
5.0

The staff is very helpful and friendly. They definitely focus on customer service and strive to meet the needs of customer.+

Paulette J.  |  Overall Experience 
Clasificación:
5.0

Anita has gone above and beyond to help me with my various rental needs. Great personality and positive attitude. The entire staff is very friendly and helpful

Jesus V.  |  First Impressions 
Clasificación:
5.0

Yes they really help me out during the pandemic, and helped save all my furniture and appliances. Joseph Thorpe

Joseph T.  |  First Impressions 
Clasificación:
5.0

Super clean and well lit location. Friendly and competent staff!

Tim R.  |  Overall Experience 
Clasificación:
5.0

I just have to say I enjoyed my stay at u haul it was a safe place to keep my property with me wondering if anything would come up missing nice security facilities I recommend this place to anyone. P.S. Thank you

Bernard H.  |  Overall Experience 
Clasificación:
5.0

10X15 I reserved wasn't available, but they provided 2 10x10 next to each other. Staff was friendly and efficient to work with during getting it and returning it.

Kendall M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oluwaseyi D.  |  First Impressions 
Clasificación:
5.0

Nicole is the best!

David W M.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly helpful and informative. Very well trained.

jason t.  |  Overall Experience 
Clasificación:
5.0

Manager on duty was easy to work with and very professional. She helped with both of our truck rentals and was fast and got us signed in and out quickly. She also help set up our storage rental without any delays. This location is highly recommended and we thank you for all they did to help us with our move and storage.

Johnnie G.  |  Overall Experience 
Clasificación:
5.0

Clean safe location.

Roger M.  |  Overall Experience 
Clasificación:
4.0

The only compliant issue I have was during move-out, after checking-in & opening my units; when I close the door while I cart a load out to my truck and return, it sets off the alarm when I open the unit door again to get another load. Two of my 3 units were located immediately next to an alarm speaker which is so loud it caused a ringing in my ears especially after having to make numerous trips to unload my units. When I'm checked-in to the facility, my units' doors shouldn't trigger an alarm until after I check-out when no one should be opening the doors on my locked down units.

HAROLD J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jason t.  |  First Impressions 
Clasificación:
5.0

The storage experience was good. The hours was great for us. The storage area was large enough for all of the things that we had, Above all, the rental was FREE for a month because of the rental of the truck!! Thank You, Thank You and Thanks again for your service. Be Blessed and Stay Safe. Martha

Martha N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debora A.  |  Overall Experience 
Clasificación:
1.0

This facility needs a new manager. Nicole is a very nasty and rude person. She should not be in a manager at all. I will never recommend anyone to this location as long as she is there. Uhaul as a whole is a good company but this manager needs people skills. Rude rude rude rude and unfriendly and disrespectful.

JAQUENLINE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bennett R.  |  First Impressions 
Clasificación:
4.0

The facility and uhaul truck rental was great. Perfect size for what I needed. They man that helped with my reservations was really great. The day I actually picked up the truck the staff was not super professional and were having personal conversations instead of explaining the process. It was my first time renting a uhaul so I had a lot of questions, but they seemed distracted.

caroline d.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

debra o.  |  First Impressions 
Clasificación:
2.0

I have rented a storage unit at this facility for several years. The staff have always been rude and did not give a sense of being willing to help. They acted like we were bothering them when we had any interaction.

JAMES G.  |  Overall Experience 
Clasificación:
3.0

In the midst of a worsening COVID 19 Pandemic in Texas not one employee in the office was wearing a face mask. As a large corporate entity I was shocked that U haul is not following local and CDC guidance.

Julil D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

judy W.  |  First Impressions 
Clasificación:
5.0

Great

Robert O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julil D.  |  First Impressions 
Clasificación:
5.0

Very nice staff. Everyone I dealt with was very nice, knowledgeable, and helpful. Climate control storage was always very clean.

Lance E.  |  Overall Experience 
Clasificación:
5.0

I would definitely recommend U-Haul East Plano for moving and storage. I have rented trucks and trailers from them on multiple occasions and their customer service was always top notch. The first month free was a big draw for me to use their storage unit plus the proximity to my home. Nicole Andrade and her team do a great job. Hats off to all!

David T.  |  Overall Experience 
Clasificación:
5.0

We had a One way rental from NV and took advantage of the 1 month free storage with the move. It was hassle-free and very quick process. Gracias

randolph f.  |  First Impressions 
Clasificación:
5.0

Best Storage overall

Janice R.  |  First Impressions 
Clasificación:
5.0

Thank you very much.

Mary M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H.  |  Overall Experience 
Clasificación:
5.0

Best staff in the U-Haul business!

William T.  |  Overall Experience 
Clasificación:
5.0

I don't like paying extra for after-hours access.

RUSSELL D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nicola h.  |  Overall Experience 
Clasificación:
5.0

We recently moved and the East Plano facility and staff made it convenient and accommodating all our needs.

Bradley w.  |  Overall Experience 
Clasificación:
5.0

The staff here are most excellent. Highly recommended.

Del W.  |  Overall Experience 
Clasificación:
5.0

The staff at the Los Rios location go way above and beyond on a regular basis. I wouldn't store my stuff anywhere else.

Del W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaunna H.  |  First Impressions 
Clasificación:
5.0

I rented for 12 years never had an issue. Thank you for your great service. Unit 2004

DONNA F.  |  Overall Experience 
Clasificación:
5.0

Staff makes the whole experience in any business that requires public interactions. This staff is the example U haul should use across the board at all of its facilities.(I have dealt with many)

William T.  |  Overall Experience 
Clasificación:
4.0

1

Michael Cherie G.  |  Overall Experience 
Clasificación:
5.0

Nicole, the manager and her staff (Anita) went above and beyond.for us every time! Our move required trucks and storage. We began on 8/28 and moved out of our final storage unit on Saturday 2/1. :).

andrew R.  |  Overall Experience 
Clasificación:
5.0

Very convenient and great service!

Leo T.  |  Overall Experience 
Clasificación:
3.0

Check in process was a beating for the storage unit. Was told pricing wrong and took 3 trips by staff to get it correct. Very frustrating after traveling. Check out was seamless.

Scott S.  |  Overall Experience 
Clasificación:
5.0

Leslie and Nicole are top-notch employees!

roderick u.  |  Overall Experience 
Clasificación:
5.0

All the UHaul staff was very professional and courteous; Nicole Andrade gave us exceptional service. We will probably rent through her a 10' truck to move furniture from Plano Texas to Jacksonville,

HEBERTO B.  |  Overall Experience 
Clasificación:
5.0

Can't park my auto in the storage . I rented your storage for almost 2 yrs and no discount for my loyalty. I would stay with you if I can park my 홰횞횝횘 into your storage. Bill and thank you.

william w.  |  Overall Experience 
Clasificación:
5.0

all went well - except for the checking out process

STEVEN M.  |  Overall Experience 
Clasificación:
5.0

Everyone is always very helpful!

Marsha S.  |  Overall Experience 
Clasificación:
5.0

Knowledgeable and courteous Great team!!!

Patrick C.  |  First Impressions 
Clasificación:
5.0

Staff was exceptionally helpful

duane s.  |  Overall Experience 
Clasificación:
5.0

I liked the fact that the staff was knowledgeable and friendly. This place was really close by my job. I would use this place again if I need to. Great place U Haul on 14th Street and Los Rios Blvd

eleanor d.  |  Overall Experience 
Clasificación:
5.0

Anita was amazing, very helpful at diligent about taking care of me as a person and NOT just a customer. I was amazed by Nicole and Anita for going above and beyond to take care of my needs.

CYNTHIA S.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Jeff B.  |  Overall Experience 
Clasificación:
5.0

This particular U-Haul facility is ran with the best customer service ever!!! I am so glad that they were able to help me out with literally everything I needed for my move.

abby B.  |  First Impressions 
Clasificación:
5.0

Our temperature controlled storage unit was perfect. Easy to access, clean, and I truly appreciated the small area at the entrance where folks could leave gently used furnishings.

lydia c.  |  Overall Experience 
Clasificación:
5.0

Great staff and fast turn around.

cynthia f.  |  First Impressions 
Clasificación:
5.0

Na

SCOTTY P.  |  Overall Experience 
Clasificación:
2.0

Was told wrong information. Was told one thing from one worker and then the next day was told something different from the manager. Manager was rude and disrespectful.

Kelsen C.  |  Overall Experience 
Clasificación:
5.0

Never in my life have I met a group of people willing to help a total stranger out the way this company/location helped me. Thank you for all of your help.

Mark C.  |  Overall Experience 
Clasificación:
4.0

ND

Lashondra W.  |  Overall Experience 
Clasificación:
5.0

Nicole was awesome, she was really detailed on pricing and gave me an excellent deal on my storage units. Thank you UHUAL!!!

Zohaib M.  |  First Impressions 
Clasificación:
4.0

Great place to store your things!

Christi S.  |  Overall Experience 
Clasificación:
5.0

Pleasant storage experience, everything went easy and smooth.

diane a.  |  Overall Experience 
Clasificación:
4.0

I do wish there was some sort of refund on my storage payment since I paid for a month and only used two weeks. Prorated refund of course.

Damen M.  |  Overall Experience 
Clasificación:
5.0

The lady who helped me was very helpful and friendly. A delight.

Karla W.  |  First Impressions 
Clasificación:
5.0

Very friendly staff.

ed t.  |  Overall Experience 
Clasificación:
5.0

You helped us through a multi-step home sale and move that required 4 spaces and multiple van rentals. Everything went well and you made that part of the transition unexpectedly smooth.

Pamela B.  |  Overall Experience 
Clasificación:
5.0

Helpful, friendly staff! We would recommend and use them again!

Rohn E.  |  Overall Experience 
Clasificación:
5.0

Great service and location... highly recommend!

CONSTANTINE X.  |  Overall Experience 
Clasificación:
5.0

Very helpful

Bryan G.  |  Overall Experience 
Clasificación:
4.0

A

MICHELE P.  |  Overall Experience 
Clasificación:
5.0

very helpful and friendly

Roger M.  |  First Impressions 
Clasificación:
4.0

So far everything unpacked seems to be in good condition. Our T.V. has not been checked out yet. That may be several wks. Despite a large "bug bait" inside the door, we still had roaches.

Mary P.  |  Overall Experience 
Clasificación:
5.0

Staff was willing to offer extra help

Kay H.  |  First Impressions 
Clasificación:
5.0

Nicole, Shasta, and Bill are fantastic! The storage unit is brand new. It was super easy to unload a 15' truck into the unit. The computer software system caused the only headaches of the day.

roderick u.  |  First Impressions 
Clasificación:
5.0

Had a great experience

Renee G.  |  First Impressions 
Clasificación:
5.0

Very clean storage area. I would definitely use and recommend this facility.

Wanda L.  |  Overall Experience 
Clasificación:
5.0

Very welcoming and understanding to my needs. Facility was always clean.

Krisann R.  |  Overall Experience 
Clasificación:
4.0

The only thing that was annoying is that I reserved a 10x15 drive up unit two weeks prior, the day i checked in they said they didnt have any of those so I had to get a 10x10 and a 10x5.

Tucker H.  |  Overall Experience 
Clasificación:
5.0

This facility is the gold standard for equipment rental, supplies and storage rental units. The staff was consistently helpful, courteous and knowledgeable while the website user friendly.

Michael S.  |  Overall Experience 
Clasificación:
5.0

Everyone of the staff I talked to were extremely friendly and willing to help in anyway they could. Took care of everything I needed done. Would return to this location if I need u haul services again

Andrew W.  |  First Impressions 
Clasificación:
5.0

very nice people

Gerald R.  |  Overall Experience 
Clasificación:
5.0

I have used this facility since it first opened and while it has gone thru several manager changes it has always been well maintained and secure. I would highly recommen this facility to others.

FREDERICK V.  |  Overall Experience 
Clasificación:
5.0

Extremely happy with the services provided by all staff members at this unit. The Manager, Mr King is a wonderful man. He was there for any questions I had and even assisted in all. KEEP IT UP.

Barry P.  |  Overall Experience 
Clasificación:
4.0

Disconnect between phone reservation and onsite agent. Responses to inquiries were not very helpful when onsite. Normally, this facility is the best, which is reason for above avg rating.

Lisa W.  |  First Impressions 
Clasificación:
5.0

The boxes arrived in time and the office set a delivery time according to our preferences. The staff was friendly and provided useful advice.

Sorin W.  |  Overall Experience 
Clasificación:
5.0

The Sales person and the Manager were really good and informative. The Manager was helping in all factors where possible. I have decided to do all my jobs from here since it has become very conveniet

Barry P.  |  First Impressions 
Clasificación:
1.0

The guy at the front desk Bill was extremely disrespectful and rude. He disconnected the line on me twicd after I moved out and was charged afterwards. Extremely disorganized. Don't use them!!!!

Travacia Y.  |  Overall Experience 
Clasificación:
5.0

Great to work with!

Ryan H.  |  Overall Experience 
Clasificación:
4.0

Good cx service. Store hours could have been better

Howard C.  |  Overall Experience 
Clasificación:
5.0

Everything handled professionally

Gerald R.  |  First Impressions 
Clasificación:
5.0

The employees are polit , courteous. Patient the storage facility is clean

velma c.  |  First Impressions 
Clasificación:
5.0

Great guys!

Ric G.  |  Overall Experience 
Clasificación:
5.0

My experience with U haul was the best!

Tommy S.  |  Overall Experience 
Clasificación:
4.0

Some wait time due to computer system challenges.

Roxie F.  |  First Impressions 
Clasificación:
5.0

Very friendly crew

ronald henry l.  |  Overall Experience 
Clasificación:
5.0

Very friendly. Reservation was not there because of another customer late return. Employee worked to make a more expensive truck worth while. Everything worked out great! Gracias

Flyd W.  |  First Impressions 
Clasificación:
5.0

Very professional

Yvette L.  |  First Impressions 
Clasificación:
5.0

Great customer service and support Thank you for making a difficult situation so easy to accomplish.

cathey c.  |  First Impressions 
Clasificación:
5.0

Staff was always attentive. I would like to mention your employee "Josh" who was very helpful in assisting me with my move out.

JACK H.  |  Overall Experience 
Clasificación:
5.0

I was able to get in and get out quickly the employee was very nice and detailed with all information needed for our storage rental.

johnny m.  |  First Impressions 
Clasificación:
5.0

The rental process was simple and easy to engage with. The staff was very knowledgeable and responsive to any questions I had. The storage facility is extremely clean and they have onsite cleaning.

la t.  |  First Impressions 
Clasificación:
5.0

very helpful

Tracy G.  |  Overall Experience 
Clasificación:
4.0

I had professional and timely service

avelma c.  |  First Impressions 
Clasificación:
5.0

Very positive experience.

Conrad D.  |  Overall Experience 
Clasificación:
5.0

Great place!

jennie w.  |  Overall Experience 
Clasificación:
5.0

My UBox came on time

NIKIEA H.  |  Overall Experience 
Clasificación:
5.0

Very pleased.

John H.  |  Overall Experience 
Clasificación:
1.0

Still waiting on a reply and follow up on how I will be reimbursed from the manager and division manager

Steven C.  |  Overall Experience 
Clasificación:
1.0

Worst experience. Still waiting on follow up how you will cover my fees for your companies negligence.

Steven C.  |  Overall Experience 
Clasificación:
5.0

Thank You for your understanding. friendly and professional service.

alice t.  |  Overall Experience 
Clasificación:
5.0

Carmen the driver was extremely helpful and went above and beyond to help me and my wife conveniently move everything. Many blessings!

Nathaniel F.  |  Overall Experience 
Clasificación:
5.0

I would recommend this storage facility to any of my family friends needing this service.

Sharon B.  |  Overall Experience 
Clasificación:
3.0

would still be there if they could keep the power on for the RV 's breakers keep tripping

michael s.  |  Overall Experience 
Clasificación:
5.0

Great, secure and clean it was perfect for us thank you

Paola C.  |  Overall Experience 
Clasificación:
5.0

Very nice and helpful employees and very clean and well kept....

William M.  |  Overall Experience 
Clasificación:
5.0

My stress level on this day was overwhelming to say the least, but the staff was not only patient, they were kind and respectful. I truly appreciate everything they have done to help me.

chandria m. | Reservación
Clasificación:
4.0

I had one poor experience in a year with a really rude customer service rep over the phone other than that it was a good experience.

kristin t.  |  Overall Experience 
Clasificación:
5.0

The facilities and equipment are very new and well maintained. The staff are very friendly and excellent to work with.

Trevor B.  |  Overall Experience 
Clasificación:
5.0

Great

Yolanda A.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely friendly and helpful. Service with a smile.

Dorothy P.  |  Overall Experience 
Clasificación:
5.0

U-Haul should give Chris King a raise. He resolved ALL my problems and his Can-Do attitude is perpetuated throughout his staff. This man's talent should be utilized as a regional supervisor.

Danny D.  |  Overall Experience 
Clasificación:
5.0

Very friendly fast and easy service. Will use them in the future.

Khengvanarith B.  |  Overall Experience 
Clasificación:
5.0

Very friendly and competent staff.

JIM G.  |  Overall Experience 
Clasificación:
5.0

I did not actually visi the facility. I had U Boxes delivered and picked up. Service was amazing!

mike s.  |  Overall Experience 
Clasificación:
5.0

I did not actually visit the facility. Their delivery and pick up service was Grand.

mike s.  |  Overall Experience 
Clasificación:
4.0

Only disappointed in the carrier delivering my shipment 3 days late - but in the end, Uhaul stands by their word and I will get credit - mgr from the Los Rios location went above and beyond to deliver

SONYA H.  |  Overall Experience 
Clasificación:
5.0

Excellent facility.

sandy v.  |  Overall Experience 
Clasificación:
2.0

Staff with very poor knowledge about products; would ask each other for help and sometimes no one knew what to do. Need to train staff better about products and services.

jorge h.  |  Overall Experience 
Clasificación:
5.0

Great service

eric k.  |  Overall Experience 
Clasificación:
1.0

They broken a lot of my furniture your employees in office so impolite and racism they are not professional you have to pay me for all my broken stuff

Mohammadreza A.  |  Overall Experience 
Clasificación:
5.0

The fantastic and professional staff made the process of storing my valuables easy and hassle free. I would highly recommend this U-haul location.

Adam G.  |  Overall Experience 
Clasificación:
5.0

All employees there were very helpful and friendly.

Patrick L.  |  Overall Experience 
Clasificación:
5.0

my only contact with this facility was through UBox delivery person Carmen - she was wonderful!

Alan D.  |  Overall Experience 
Clasificación:
5.0

Great job staff!

MAURICE L.  |  Overall Experience 
Clasificación:
4.0

Thank you for the storage, it was a looooooonnnnngggggg relationship!

JAIMI S.  |  Overall Experience 
Clasificación:
5.0

Staff was great!

Kathy P.  |  Overall Experience 
Clasificación:
5.0

Manager was great and went above and beyond. The store was pretty busy but everyone seemed friendly and helpful.

Peyton K.  |  Overall Experience 
Clasificación:
5.0

My climate controlled unit on the second level was usually hot due to the window right next to it. If there were a way to do away with certain windows or to add additional shade would be nice.

MITCHELL E.  |  Overall Experience 
Clasificación:
4.0

Feel like the price wasn’t worth it but they have a nice staff and friendly manager

Jesse J.  |  Overall Experience 
Clasificación:
5.0

We appreciate the professional manner of the staff. We particularly thank Andy for his excellent delivery of our storage pod. Gracias.

Julia G.  |  Overall Experience 
Clasificación:
5.0

Excellent service. Good arrived from Ohio to Texas with in a week well before estimated time. Manager Chris was excellent and cooperative.

sachin a.  |  Overall Experience 
Clasificación:
4.0

Helpful and friendly staff

Paul O.  |  Overall Experience 
Clasificación:
4.0

N/C

Prem K.  |  Overall Experience 
Clasificación:
3.0

I did not visit storage facility. All ladies answered phone number 972-396-0983 should be fired they knew nothing, Steve at East Plano store was fantastic able to solve all problem( Only person A+++)

Chris C.  |  Overall Experience 
Clasificación:
2.0

Unsatisfied with communication for UBOX shipment was told during delivery/email different info. I had to find where and when my shipment could be sent. Driver was 2 hours late with delivery.

LAURENCE R.  |  Overall Experience 
Clasificación:
5.0

Wonderful, helpful staff! They really helped us out when we were in a pinch! Thanks U-Haul!!

Cara H.  |  Overall Experience 
Clasificación:
5.0

I believe you should pro-rate any unused days when a unit is emptied. I was expecting some refund. There is too much competition from other storage facilities. I will research them next time.

NANCY S.  |  Overall Experience 
Clasificación:
5.0

The entire staff was always very professional yet friendly as well and made you feel comfortable there. They're the best

FREDDIE S.  |  Overall Experience 
Clasificación:
5.0

Na

William W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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