Customer Reviews for U-Haul Moving & Storage of East McKinney

416 comentarios

1400 N McDonald St   McKinney, TX 75071

(972) 548-5035

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(972) 548-5035

1400 N McDonald St
McKinney, TX 75071

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great staff

Erich W. 
Clasificación:
5.0

This was the best customer experience with U-Haul that I've ever had. I'll definitely use this dealer again, and will recommend them to others.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack A. 
Clasificación:
3.0

The truck had bad steering, seemed like transmission was about to go out, and provided an extremely bumpy ride.

KYLE W. 
Clasificación:
5.0

N/a

ANTHONY A. 
Clasificación:
5.0

Quick intake and clean inside and out.

Steve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betsy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
5.0

Signage directing customers to the U-haul office location would be very helpful. Also, the inner door (facing the storage units) needs a sign indicating it is the U-haul office would be beneficial.

Thomas S. 
Clasificación:
5.0

Nothing I can think of at this time.

PRESTON P. 
Clasificación:
5.0

The owner David is hands down the best representation of what customer service looks like, which is not found very often anymore… he's really nice and professional and goes above and beyond! Only uhaul location I want to use from now on!

Summer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

The best service ever. I have moved several times and have used Uhaul several times, but the staff at this location was the best hands down. They deserve a best costumer service award. Thank you so much

Erica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula G. 
Clasificación:
5.0

Excellent customer service

Michael G. 
Clasificación:
5.0

Easy turn in

ROBERT B. 
Clasificación:
5.0

Nada

Michael B. 
Clasificación:
5.0

David worked with us to make sure that we had the equipment that we needed, even staying in contact with us after business hours.

ERIC I. 
Clasificación:
5.0

Gentlemen working there saturday April 9th were really nice they did everything to help us with a truck needs. Thank you For all your help gentlemen will definitely be back when we need uhaul service.

marco L. 
Clasificación:
5.0

The staff here is absolutely awesome. Answer all my questions and friendly

Shannon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
3.0

App would not accept my picture if odometerand fuel Guage.

Herbert S. 
Clasificación:
5.0

Keep up the great work, smooth and easy process all around. Both gentlemen that assisted me were very professional and helpful.

Marvin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY N. 
Clasificación:
5.0

David was a pleasure to work with. This was a great experience.

Brenda G. 
Clasificación:
4.0

Had a time finding a place to put the trailer.

TIMOTHY S. 
Clasificación:
5.0

Great customer service no wait time. Very friendly employees even the manager.

Winifred N. 
Clasificación:
3.0

Fix it were everything that you rent is there when you come to pick it up

Darla B. 
Clasificación:
5.0

Nothing. Everything was great.

Richard M. 
Clasificación:
5.0

Quick and efficient! Will be back!

Todd C. 
Clasificación:
5.0

24/7 self pickup was a bust. Online nor the app gave me the option to click “Pick Up My Truck” per the instructions that were emailed to me. Luckily it was during business hours and the young man Lavonn Elcock was awesome and squared me away. Lavonn was a very polite guy and pleasure to interact with!

Kyle B. 
Clasificación:
5.0

This place was awesome very helpful in every way customer service was excellent thank you David

Jerry N. 
Clasificación:
5.0

El cliente no dejó un comentario.

george E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
3.0

The truck was left with 1/4 tank if fuel. So I filled it up and when I returned it the tank was over 1/2 full. I would have appreciated a reimbursement from uhaul for the extra gas i gave them. It was approximately $30 worth if gas

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard P. 
Clasificación:
5.0

David is the kind of person what will keep me coming back to Uhaul for the rest of my life. He was by far the best Uhaul representative I have ever had the pleasure of working with, helped every step of the way, and really set the bar high.

Brett S. 
Clasificación:
4.0

One of the the tires was low right after I got it. After filling it up twice, it blew and shredded. Luckily, I had reached my destination. Due to the blown tire, I was unable to use the trailer the rest of the day.

Steve R. 
Clasificación:
5.0

I've rented from these guys a couple of times when I'm in town moving mom into assisted living, getting her a recliner, etc. Everyone at this location is so helpful, kind, and courteous. As my mom transitions into hospice care I can't tell you how much folks being nice is appreciated. Sincerely, Corey Drew

Corey D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ellis C.  |  Online Move In 
Clasificación:
5.0

Y'all did great. Awesome service

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESHYUN KOO K. 
Clasificación:
5.0

The two gentlemen that attended to me were very professional.

RICARDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE H. 
Clasificación:
4.0

Check in using the app is a sluggish process and took nearly 30 minutes after I arrived at your local site. I also put some gas in the truck but was charged for another 4 gallons on my final receipt. Yes, the needle might have been a bit different but let me ask- does the store put more gas in the truck or just have me pay for some at your prices.

DENNIS R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wade C. 
Clasificación:
1.0

Work with the customer when mistakes happen. No one is perfect.

Christine B. 
Clasificación:
2.0

Why on earth do I need you to call some random person on my contact list to rent a truck? If you'd made it clear I could upload my passport I would have had it ready. Your whole system needs an overhaul. Van was in poor condition with lots of damage and had some kind of pet hair on the passenger seat. A magnet picture of a young girl was on the roof for some reason. What goes on in these vans?

Philip R. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIANNA F. 
Clasificación:
5.0

6x12 with ramp is a great trailer, stout tracks perfect

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSANNAH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNATHAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chase S.  |  Overall Experience 
Clasificación:
5.0

So nice and friendly and extremely helpful.

ALICIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERICK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake F.  |  Online Move In 
Clasificación:
1.0

What the fuck is happening, the truck I rented is back and they still keep charging me🤬🤬🤬🤬

JUAN R. 
Clasificación:
5.0

need signage at gate or outside office very nice and helpful employees

JEANA H. 
Clasificación:
5.0

Nada

LEO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARJORIE C. 
Clasificación:
5.0

Thanks you all for have me

Olivia D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

Easy, quick and simple

Michael D. 
Clasificación:
5.0

My only complaint would be that parking was not very convenient, to where the entrance was. But really not a huge deal.

AMANDA T. 
Clasificación:
5.0

U-Haul doesn't have customer access. Gate is locked to office.

MARILYN G. 
Clasificación:
5.0

David Walton was great to work with while we stored our truck at your facility. We felt our equipment was safe there and David was always prompt in answering questions when we called. Thanks for a great U-Haul location.

james G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley R. 
Clasificación:
5.0

Nothing. I was having phone trouble during an after hours pick up and drop off and the team went above and beyond to help. It was a huge relief and much appreciated.

SARA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
5.0

The lack of communications between venders and customer service is truely lacking. Went to one vender then moved to another. Then from have just 2 pieces of equipment then to 3. Nothing worse than getting the run around on moving day.

PAUL P. 
Clasificación:
4.0

After parking the truck on the side street it was kind of difficulty to drive back around to the front to drop off the key. Other than that and the fact I didn't pay attention that there was no ramp it was great. David was super helpful and professional.

EDITH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

a little difficult to get into but the staff were great.

JAMES W. 
Clasificación:
4.0

The uhaul search engine for the rental locations is very poor! Kept listing dealers not near me. Located this dealer only 1 mile from my home by searching on Google maps. Very nice folks here- friendly & courteous !

JAMES W. 
Clasificación:
5.0

Nothing. Employees very friendly and helpful.

Darin M. 
Clasificación:
5.0

Nothing everything was great

Daisy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

Was able to get a truck quick and fast thanks to the manager on duty it was very fast.!Thank you

BIBI-IBAMA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhykquan F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

Nice friendly people. Equipment was fairly new and well maintained. My move went well.

Douglas V. 
Clasificación:
5.0

Customer service was outstanding! Highly recommended.

Mark D. 
Clasificación:
5.0

The team was very professional and very helpful, best U-Haul I've been too.

LAVONN E. 
Clasificación:
5.0

Honestly not a thing Awesome customer service

LEONICIO T. 
Clasificación:
5.0

David was such a help and very accommodating in getting us the right equipment for our project.

GERALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeanette S. 
Clasificación:
5.0

The right rear tire had low pressure on the car hauler I rented. I didn't notice it until I loaded up the vehicle I was towing. I think part of the renting process for all locations should include a technician doing a “once over” on the trailers to include checking tire pressures. Aside from the low tire pressure on the trailer, I had a great experience. This is the second time I've rented a trailer from this location and have never been disappointed.

Clifford S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard V. 
Clasificación:
5.0

Friendly efficient service, nice to deal with these folks.

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeisha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
3.0

Wait time to pick up truck

JEFFERY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL P. 
Clasificación:
5.0

The owner and workers were very helpful

Juan P. 
Clasificación:
5.0

Dave was awesome! Very patient and helpful. ¡Gracias de nuevo!

PATTI D. 
Clasificación:
5.0

the staff where very nice and polite

MICHAEL D. 
Clasificación:
3.0

The mobile experience was awful. I had to figure everything out by myself. There was a 98 minute hold time so I was not waiting for that. Since I put the reservation under my name and the driver under my husband's name we needed a third person to confirm on our end if there was a delay in taking back the truck at 7am. This mobile service needs better upgrades on uhauls end. Peace of crap.

Eloy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominga A. 
Clasificación:
5.0

David Walton is an excellent manager and was always ready to provide assistance anytime we needed. While the facility is an older one he keeps it well maintained and will hopefully have a new and larger facility. I highly recommend this storage facility.

Daryl R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA W.  |  Overall Experience 
Clasificación:
5.0

Manager was very helpful

Tony D.  |  First Impressions 
Clasificación:
5.0

Awesome staff and experience!!!

DANNY N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

mike h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bertram G.  |  Overall Experience 
Clasificación:
5.0

Thanx for the service.

charlie w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN O.  |  First Impressions 
Clasificación:
5.0

David Walton is the true MVP! :D

Rebecca M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Daryl R.  |  First Impressions 
Clasificación:
5.0

I was pleasantly surprised by the service we received while 'moving in' for our RV storage. The process was very easy and David went above and beyond. We bought our first RV and went to back it up into the spot. As you can imagine, we didn't know what we were doing. David spotted us while leaving for the day and walked us through how to back into our space. Very kind and very impressed!

RYAN D.  |  First Impressions 
Clasificación:
5.0

David is awesome

MICHAEL B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bertram G.  |  First Impressions 
Clasificación:
5.0

All of the people who attended me were awesome and helpfull

DANIEL K.  |  First Impressions 
Clasificación:
5.0

Great staff that cares about you and your belongings. Dustin was honest and told us we had reserved a storage that would be too large and gave us a smaller unit that was perfect and lower price.

Deirdre D.  |  First Impressions 
Clasificación:
5.0

Dustin outstanding employee. He has up most customer service

ERIC K.  |  Overall Experience 
Clasificación:
5.0

Perfect service. Thanx Dustin and his staff for the courteous they extendes

charlie w.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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