Customer Reviews for U-Haul Moving & Storage of East Lancaster

4817 comentarios

42925 Sierra Hwy   Lancaster, CA 93534
(Just North of Avenue L)

(661) 942-0421

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(661) 942-0421

42925 Sierra Hwy
Lancaster, CA 93534
(Just North of Avenue L)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing exellent

ROBERT L. 
Clasificación:
3.0

El cliente no dejó un comentario.

SAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

D'ANDRA A. 
Clasificación:
5.0

Thank you for great customer service!

JESSICA P. 
Clasificación:
3.0

tire pressures were low other then that was clean and good working order

MATTHEW S. 
Clasificación:
1.0

I was forced to give a $1000 dollar deposit and I'm the only one who was asked to do so...In my business experience I must constantly rent trucks and this was a first...Feel like I was profiled...

Michael S. 
Clasificación:
5.0

The best service all the mployees

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela R. 
Clasificación:
5.0

everyone was professional and nice, they made my experience very good

NICK S. 
Clasificación:
4.0

you need to make your rates CHEAPER

HEATHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
3.0

Truck had an odor inside. Should have been disinfected for safety. Other than that everything was fine.

MARY H. 
Clasificación:
5.0

Good service, fast return process, great prices.

GREGORY W. 
Clasificación:
5.0

They were great.

ENRIQUE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

david R. 
Clasificación:
1.0

Have the correct truck reservations

DAMEON J. 
Clasificación:
5.0

You guys have some nice friendly staff. Please take care of them.

GEOVANNY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARYL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMILCAR N. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LABIB M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amie P.  |  First Impressions 
Clasificación:
1.0

HORRIBLE EXPERIENCE, when I arrived there were no employees in site and I wasn't able to pick up my equipment until over 20 minutes after my reservation time. When I went back to drop off there was a line of 6 people waiting for service with no employees in site. Customers had to go walk the property to find help. When the employees did come in they didn't even apologize for the wait. I do not appreciate my time being wasted.

TASHA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORAL Z. 
Clasificación:
5.0

Not a thing

JOYCE F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Carlos C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELITON O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY B. 
Clasificación:
5.0

We use you guys all the time and we've always had a very good experience people are friendly quick and efficient

james B. 
Clasificación:
5.0

The pickup condition link that I received in a text after rental pick up did not work. Could not report that fuel tank was not full on pickup as attendant claimed. I took pictures as attendant had recommended. This kept me from paying an extra $20 for fuel.. This should not be an issue that the customer needs to deal with on a move day........

STEVEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
3.0

El cliente no dejó un comentario.

SABRINA H. 
Clasificación:
5.0

The mileage was incorrect on my paperwork I took a picture of the odometer before leaving the premises, though have went back in to tell them but I was on a time limit. Than when I was finished loading the truck the door wouldn't close I had to figure out that the door went to far up and the lever had gotten stuck and the lock. So I had to figure out how to get it down than finally I did. That was a HASSEL.

CAMERON J. 
Clasificación:
5.0

Customer service was excellent, grade A , I will recommend anyone I know , thank you for Great service , I wish I remembered the young lady that helped me

QUE A. 
Clasificación:
5.0

The young lady who set us up went out of her way to make sure everything was right with our rental. Her service totally exceeded our expectations. ¡Gracias!

KENNETH J. 
Clasificación:
1.0

my trail was not strapping my car dwn the ladge was broke lost control of car on fwy and almost kist car

DONNA M. 
Clasificación:
3.0

I don't like my money to be held up you got your payment but wheres my balance??

BOBBY J. 
Clasificación:
5.0

Stass were great. The only issue I had was the app. It didn't let me upload the pics of the damages on the truck. It kept saying there was an error uploading, but the staff asked me to just take pictures and that I would be okay. So I took pictures and told the staff about the scratches and bumps on the truck. Over all the staff was great!

PEDRO E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Farra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
1.0

Staff member very rude and unhelpful. Lack of professionalism and courtesy. Unwilling to accommodate or fix issues if Uhaul online reservations makes a mistake such as renting a truck at a specific location for a one way but then when you get there they only have a round trip truck available. Now everything is sitting outside of their storage unit with no truck. Its either wait to see if one becomes available and move everything back into the storage unit or pay the extra $100 in mileage. They represent each other but the facility acts like they have nothing to do with Uhaul. Very poor service this time around.

ROBERTA JANE A.  |  Overall Experience 
Clasificación:
5.0

Everyone there from the general manager to a gentleman named Matthew Hamm went above and beyond my expectations, I was very pleased with the level of service I was given at this location. Matthew Hamm exhibited excellent customer service.

CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICIO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

Kind, friendly, helpful and professional. The gentleman hooked up my trailer and performed a safety check. Upon return, greeted with more of the same! I'll definitely be back.

VINCENT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC C. 
Clasificación:
3.0

The floor of the trailer was loose and lifting and the interior light was dandling and holding on by electrical tape.

ELFA T. 
Clasificación:
5.0

All was good..

LINDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE M. 
Clasificación:
1.0

Overcharged not 1x but 2x very next day. Rude associate.

ROBERTA JANE A. 
Clasificación:
5.0

Excellent Customer Service ! Which Is Very Rare in America These Days ! The Team At This Location Should Be Commended!

DION W. 
Clasificación:
1.0

Lack of response. Terrible leadership.

CECIL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES R. 
Clasificación:
2.0

I had bad experience With trailer blow out no help called: email & live chat But I paid to fix & supervisor the next day Refund with no problem just know have your AAA ready

FRANKIE J. 
Clasificación:
5.0

Everything was perfect. Thank You.

MAURICIO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGIE T. 
Clasificación:
5.0

I always come to this Uhaul, the customer service is great!!!!

TANYA C. 
Clasificación:
5.0

The customer service here was awesome. Like no other u-haul. The girls are very knowledgeable. Very respectful. They even hook up your equipment! Truly great employees. I'll always rent from this location.

ANTHONY O. 
Clasificación:
5.0

When opening first thing in the morning ask those in line who has a reservation to take care of them first. Or make two lines, those who have a reservation and those who are walk ins.

ISMAEL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA B. 
Clasificación:
5.0

I have a storage there at your Location its been there for almost 4 years I have auto pay but I want get rid of the stuff how do I do that Thank you

MARK S. 
Clasificación:
5.0

This location is out of the way but far superior to the Ave J and 20th St location. Kudos!

CYNTHIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D. 
Clasificación:
5.0

UHAUL exceeded my expectations

KENNETH S. 
Clasificación:
2.0

Customer service was not good and employees did not know payment policies and gave wrong information after being asked multiple times.

MARY D. 
Clasificación:
2.0

Hire people with good customer service. Mileage was inflated

LYDIA C. 
Clasificación:
5.0

Amazing all the way around!

MATTHEW F. 
Clasificación:
5.0

I really liked that i was in and out quickly , cause no one likes to keep waiting . they were fast .

ELVIA C. 
Clasificación:
5.0

Excellent customer service

JOHN S. 
Clasificación:
1.0

Try to be a little more customer centric, I felt like I was bothering the employees versus I was a customer. There was debris in the unit that I rented, but the unit looked ok it wasn't all banged up. Only reason I would say I would recommend this location is only because of the convenience, selection and not the experience from the employees.

JEFFERY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEONA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUSA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

irene r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

More of the same. Employees with good customer service skills. Gracias.

ARNETTA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

Great place to put your stuff

alan b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN S.  |  Overall Experience 
Clasificación:
3.0

Out hitch wasn't put on right and our trailer fell off 3 miles down the road. We are lucky it didn't hit our truck or hurt anyone else. It took them 3 hours to come help us and then they did t return our money or replace our hitch , ball, and pin. We are not satisfied customers.

MICHAELE G. 
Clasificación:
1.0

I couldn't understand why 2 or 3 employees had to help take care of one customer while they had 2 others up at the counter and several others waiting in line. It took over an hour to get out rental truck and then over 30 minutes to check it back in ! The 3 employees there didn't seem to know what they were doing. It was very frustrating!

GREGORY M. 
Clasificación:
5.0

I declined the safe tow coverage, however I was charged $8.00 for this unauthorized coverage on my credit card. Please call me as this is in dispute.

KEITH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David J. 
Clasificación:
4.0

El cliente no dejó un comentario.

David K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TINEQUA B. 
Clasificación:
1.0

Staff completely incompetent and rude. They did. It have the appliance dolly I reserved which was needed and showed no concern. Also, they didn't supply the paid for furniture pads nor the other dollys I paid for. The truck was completely empty and employees has no concern while they were hurrying to count their money draws to leave for the day. The real kicker here was I was told they also didn't have available my reserved storage space needed to move all of my items (the purpose of having the truck). Then when I leave with the truck and open the back up at my location. There was NO equipment. No dolly no pads. Nothing. I am seeking compensation and damages. I had a paid crew ready with nothing to load the truck with and no where to bring it. Worst customer service and lack of integrity I have ever experience in a company. And you got the wrong one because I will be filing complaints with the BBB and the CFPB as well as the attorney generals office.

DAVID F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicole W. 
Clasificación:
5.0

Nothing at all

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTEBAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RUBEN S.  |  First Impressions 
Clasificación:
5.0

Online booking could've been more accurate

CHINDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANAE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUDVIG M. 
Clasificación:
3.0

Well one of the employees installed a new ball to my hitch and when I arrived to return the trailer, the ball had nearly come off. Both I and the employee where I returned the trailer were in shock. The end result could have and would have horrific! There needs to be better quality and control over your company's installations!!

Dean W. 
Clasificación:
5.0

Excellent service. Only one girl there helping customers but she called for help and apologized to me for having to wait a few minutes longer than usual. She was very kind and thanked me for cleaning out the truck before we dropped it off.

MICHAEL M. 
Clasificación:
5.0

U guys are great

ROMEO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL U. 
Clasificación:
5.0

El cliente no dejó un comentario.

OWEN L. 
Clasificación:
5.0

During my inspection of the vehicle BEFORE I had moved it from out of the lot the inside of the vehicle looked as if the cleaning was rushed. During this pandemic one can't be too careful and it made me uneasy operating said vehicle. The service and workers are outstanding, and answered any questions I had and gave me the best equipment they could offer.

BERNARDO R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DeKaia G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
3.0

El cliente no dejó un comentario.

LORRAINE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earnest O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura S.  |  First Impressions 
Clasificación:
2.0

I got rainwater all over my things. There was a leak in the roof or something.. I paid extra for climate control and got rainwater.

james h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

moses p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Durante C.  |  First Impressions 
Clasificación:
5.0

They were very nice and helpful and had everything you can think of that you needed for moving

dezarae o.  |  First Impressions 
Clasificación:
5.0

THE MANAGER LUPE WAS THE BEST EVER !!!!! SHE TOOK CARE OF BUSINESS AND WAS A GREAT MUTI TASKER !...PLEASANT COURTEOUS AND PROFESSIONAL !.....BEST MANAGER YOU'VE HAD IN THERE FOR A WHILE .

Herbert D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shelley P.  |  Overall Experience 
Clasificación:
2.0

The day I was moving my things into my storage unit, I had trouble accessing the unit because the pull-down door was off track. The first thing I did was request assistance. I never did get assistance and I had to leave. I came back and the problem wasn't resolved. Although I tried more than 10 times, I could not reach anyone by intercom or by calling the store's phone number. My phone call finally was kicked over to an overflow line (I think) and this woman tried to help but was unable. I finally went up to the u-haul store and asked for help. After going back to my unit I waited another hour to get help. For my inconvenience, I was given a free lock for my unit. The only problem was that my storage unit was never locked. I had to go back up to the u-haul store, get the lock, go back to the unit, and then lock the unit. Very frustrating experience. I'm a patient person and I know it was very busy this day. It wasn't anyone's fault.

Diane Z.  |  Online Move In 
Clasificación:
5.0

A great experience. I will certainly consider using your services and location should i have any storage or transportation needs in the future.

Paul D.  |  Overall Experience 
Clasificación:
5.0

I'm so Glad for Uhaul storage I've been there for 13 years thank you so much for your Service Anita AnitaSylvan ❤

DONALD S.  |  Overall Experience 
Clasificación:
5.0

Moving takes all the energy you have,and then some but I felt like they had my back the hole way through!

Veda C.  |  First Impressions 
Clasificación:
5.0

Only concern would be a possible reduction in price for Senior Citizens.

Evertt W.  |  Overall Experience 
Clasificación:
5.0

Isabell and Lupe were very helpful, accommodating, Polite and very knowledgeable about what they were doing!

mark s.  |  First Impressions 
Clasificación:
3.0

Water leaked into my storage unit and ruined a couple things. I guess the insurance from my Ubox didn't carry over for my free month. Won't be using the facility in the future.

Courtney C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexus J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN S.  |  Overall Experience 
Clasificación:
5.0

Both employees were very helpful and nice.

Courtney C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Earl V.  |  Overall Experience 
Clasificación:
5.0

.

Leroy W.  |  First Impressions 
Clasificación:
5.0

Your employee was great very professional and polite

Dean J.  |  First Impressions 
Clasificación:
4.0

Gracias

Jc Jr F.  |  Overall Experience 
Clasificación:
5.0

Slow process, excellent customer service.

Ashley L.  |  First Impressions 
Clasificación:
1.0

Experience was very poor for me renting the storage the clerk had to leave us at the storage three times for us to get the storage and she asked me all the crazy questions even though I had answer the

lisa n.  |  First Impressions 
Clasificación:
5.0

Danny C. the manager goes above and beyond to help and all the staff is friendly and courteous. The storage facility is very well maintained & clean.

Martha M.  |  Overall Experience 
Clasificación:
5.0

Extremely happy and Satisfied

GUADALUPE B.  |  Overall Experience 
Clasificación:
5.0

The staff at this facility were friendly and helpful - and, they helped me solve a little grievance with the prior facility in Citrus Heights, CA. Thank you!

Anita B.  |  Overall Experience 
Clasificación:
4.0

Overall, I was satisfied with the personal care from Daniel, the mgr. Of the facility.

eduard r.  |  Overall Experience 
Clasificación:
3.0

Danny a manager was a great person/supervisor Thank You Jacqueline

Jaqueline K.  |  Overall Experience 
Clasificación:
5.0

No problems

Dawna W.  |  Overall Experience 
Clasificación:
5.0

Quick, efficient, and professional.

john d.  |  First Impressions 
Clasificación:
5.0

The clerk was very patient in explaining everything to me. If she thought I didn't understand, she would repeat it.

Shani S.  |  First Impressions 
Clasificación:
5.0

It was as advertised....

Beatrice C.  |  Overall Experience 
Clasificación:
5.0

The staff at the facility made a high-stress move a little easier - thank you!

Anita B.  |  First Impressions 
Clasificación:
5.0

Excellent !!!!!

ELIZABETH J.  |  Overall Experience 
Clasificación:
5.0

Great, Greater nice friendly

Veronica S.  |  Overall Experience 
Clasificación:
5.0

Great staff and very clean loacation.

Lakeisha W.  |  First Impressions 
Clasificación:
5.0

The staff was extremely helpful, they allowed us to use the hand truck at no charge. Thank you so much for all your help. Don

JULIANNA H.  |  Overall Experience 
Clasificación:
1.0

My things got wet and molded

Donna B.  |  Overall Experience 
Clasificación:
4.0

People were excellent

WYATT C.  |  First Impressions 
Clasificación:
5.0

great customer service

ANITA T.  |  Overall Experience 
Clasificación:
5.0

One stop, truck and storage in one location. Staff were helpful and professional.

Beatrice C.  |  First Impressions 
Clasificación:
5.0

People are very nice all employees are great very clean place get help right away overall everything is just awesome at this faculty thank you have a beautiful day

jannie s.  |  First Impressions 
Clasificación:
4.0

On hold to speak to a customer service person was sometimes long and no return calls as promised, other than that, it was a good experience

salina g.  |  Overall Experience 
Clasificación:
3.0

Reservation was canceled. Not sure why I am receiving this.

Annika T. | Reservación
Clasificación:
5.0

Thank you for your friendly staff, and giving the feeling of safety with my possessions.

Janet H.  |  Overall Experience 
Clasificación:
5.0

I well used your services againg thank you

Benjamin M.  |  Overall Experience 
Clasificación:
5.0

I love U Haul, they were there when I needed them and customer service was very helpful and knowledgeable,

Dwaine W.  |  Overall Experience 
Clasificación:
5.0

The staff was very courteous and helpful.I feel that this was one of the best storage facility experiences of my life.I never felt so secure leaving my prized personal belongings anywhere else.thanks

Eric B.  |  Overall Experience 
Clasificación:
2.0

Was not happy with the service!

april c.  |  Overall Experience 
Clasificación:
1.0

I can not refer U-Haul to anyone knowing the lousy service I received in Lancaster and Chicago. I believed that once I had returned the box and trailer there could be nothing else that could go wrong

diane s.  |  Overall Experience 
Clasificación:
3.0

Haven't used it or seen it yet

marina m. | Reservación
Clasificación:
5.0

At first I was very angry because they didn't have a storage for me after I made arrangements with them I went to go return the truck but I didn't have storage I had to have it a little longer than

Marchel J. | Reservación
Clasificación:
3.0

Your people were very helpful, but had to contend with poor computer system, long waits, and poor communication from phone calls. Was charged for a U Pod, but your manager fixed it and approved refund

Janet H.  |  Overall Experience 
Clasificación:
5.0

The manager goes above and beyond to satisfy all his customers , Great Customer Satisfaction. Now I wish I can say about that in the Stockton office , but that would be simply lying .

NATALIE V.  |  Overall Experience 
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